Making organizations more effective AXELOS.com

WELCOME TO AXELOS Contents 3. Welcome to AXELOS 4. Strong foundations, impressive credentials 7. Key partners / distributors 8. The AXELOS Portfolio: essential tools for essential growth 10. Think IT service management. Think ITIL® 11. PRINCE2®: The world’s most practiced project management methodology 12. MSP®: Improved practices, better services, more effective delivery 13. M_o_R®: The essential route map for risk management 14. P3M3®: A framework for continual improvement 15. MoP®: Principles, practices and procedures for successful portfolio management 16. P3O®: Universal guidance, universal growth 17. MoV®: Minimize complications. Maximize resources 18. CYBER RESILIENCE – building a safer environment to do business 20. Executive Leadership Team 22. Organizations who have successfully used our products

A modern, ever-evolving company for a modern, ever-changing world. In the ever-changing world of the 21st century, one thing remains constant: AXELOS’ commitment to nurturing best practice communities on a worldwide scale.

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The goals of AXELOS are many and varied, each one aimed at helping businesses and individuals reach success, and empowering them to truly stand out in a competitive market: we strive to encourage growth, development and progress we always look for innovative new solutions to improve best practice approaches and processes across the board we continually promote and advocate quality training.

A Better Way to Work The result is an improved set of skills that are relevant to industry as a whole, and enhanced employability for all, benefiting the global economy. The benefit to you and your business in particular: better-trained employees, streamlined operations, and the peace of mind of knowing that you are working with an industry-leading organization, which provides products and services with a long-standing reputation for setting the industry benchmark. This brochure provides you with all you need to know about us, and the range of industry-leading Global Best Practice products we offer. To find out more, visit: www.AXELOS.com

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STRONG FOUNDATIONS, IMPRESSIVE CREDENTIALS ‘For a quarter of a century, businesses across the globe have benefited from the way in which our products have helped build more efficient and effective working processes. Since AXELOS’ inception in July 2013, we have listened to the whole community and are now in a strong position to take the business forward. Growing best practice communities on a global scale, and creating a world-class, continuous learning and development destination that is co-designed by and co-created for those who use it, improving skills and employability in the process.

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We are looking forward to developing this unique suite of management tools, continuing to work with the Global Best Practice community, whilst using thoughtful investment and innovation to grow the portfolio and spread its use in international markets in the months and years ahead.’

Peter Hepworth, AXELOS CEO AXELOS.com

A joint venture company, created by the Cabinet Office on behalf of Her Majesty’s Government (HMG) in the United Kingdom and Capita plc to run the Global Best Practice portfolio, AXELOS boasts an already enviable track record and an unmatched portfolio of products. Used in the private, public and voluntary sectors in more than 150 countries worldwide, the Global Best Practice products have long been associated with achievement, heightened standards and truly measurable improved quality. The formation of AXELOS sees that association continue, driving forward the portfolio; including ITIL, the world’s most widely-used IT service management framework and PRINCE2 – the common language of successful projects worldwide.

KEY PARTNERS / DISTRIBUTORS Accredited Training Organizations and Examination Institutes, fully committed to working with you.

Part of the AXELOS commitment to continuous professional development and raised standards across the global business sphere is our dedication to the Accredited Training Organization (ATO) community. Working closely with the ATO community ensures that AXELOS is best placed to know what, ultimately, organizations and businesses need to grow and progress. It is this collaborative approach that underlines the AXELOS commitment to openness and transparency, ensuring that we are better able to help bring the practical application of best practice theory to life. Through effective collaboration, our professional qualifications – based on our whole portfolio – are offered by Examination Institutes (EIs). All EIs are accredited by AXELOS and are permitted to operate an examination scheme through a network of ATOs, who deliver accredited training courses (classroom or e-learning) and, in some cases, administer examinations too. AXELOS continues to put the emphasis on quality of delivery, with key investment and innovation seeking to grow the portfolio and spread its use in international markets as the community moves forward.

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A full list of Accredited Training Organizations and Examination Institutes can be found on: www.AXELOS.com

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THE AXELOS PORTFOLIO: ESSENTIAL TOOLS FOR ESSENTIAL GROWTH Customers who use the AXELOS portfolio include a large number of the world’s most recognized brands. Why? They all want to achieve competitive advantage by ensuring their business resources, processes and their biggest asset of all, their employees, are aligned to fulfilling this goal.

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The world’s most widely-used IT service management framework The world’s most practiced project management methodology Principles and processes for use when managing successful programmes Robust yet flexible framework that allows organizations to manage risk The portfolio, programme and project management maturity model Business support structures through portfolio, programme and project offices Strategic alignment across the organization’s portfolio

Increasing the value of programme and project objectives Cyber Resilience – building a safer environment in which to do business

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COMMON GLOSSARY GUIDANCE Management of Risk

Management of Value

(M_o_R)

(MoV)

Portfolio, Programme and Project Management Maturity Model

Portfolio, Programme and Project Offices

Cyber Resilience

(P3O)

Portfolio Management (MoP)

(P3M3) Programme Management (MSP)

Project Management (PRINCE2)

The AXELOS portfolio

ITIL

ITIL Maturity Model

THINK IT SERVICE MANAGEMENT: THINK ITIL Celebrating 25 years as the world’s most widely-used IT Service Management framework.

ITIL is a trusted and well-established framework based on Global Best Practice in IT service management, used by most of the world’s leading enterprises and forward-thinking public sector organizations. ITIL enables you to utilize leading-edge IT capabilities to provide world-class services and maximize value. Employing IT service management best practices described in ITIL, organizations have been proven to increase productivity, optimize costs and improve customer experience.

ITIL key capabilities: Support business outcomes Enable business change

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Manage risk in line with business needs Optimize customer experience Show value for money Continually improve. For more information, please visit: www.AXELOS.com

PRINCE2: THE WORLD’S MOST PRACTICED PROJECT MANAGEMENT METHODOLOGY PRINCE2 (PRojects IN Controlled Environments) is globally the most widely-practiced project management approach. A powerful project management method, PRINCE2 helps avoid project failure, reduce waste, increase productivity, boost efficiency, and complements other globally recognized approaches such as PMI and IPMA.

PRINCE2 key benefits: The most widely-used project management approach in the world U  sed as ‘how to’ guidance to prevent reinventing the wheel for project management P  rovide a common language throughout all countries to simplify communication between users Global adoption – with translations of the method (available in 18 languages) Helps manage the business focus of the project on a continual basis Applicable to all types of projects, including agile delivery C  ustomer focused – the business relationship management key process to ensure customer satisfaction is constantly achieved. For more information, please visit: www.AXELOS.com

AXELOS PRINCE2 extension module planned for early 2015 The launch of a new PRINCE2 and agile extension module is scheduled for launch in early 2015, tailored for organizations and individuals already using PRINCE2, that would like further guidance on how to apply agile methods to the world’s most recognized project management framework. We believe the concepts in PRINCE2 and agile are complementary, mutually supportive and should be part of the skills toolkit for professionals responsible for both project management and agile delivery.

MSP:IMPROVED PRACTICES, BETTER SERVICES, MORE EFFECTIVE DELIVERY

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MSP has been developed to help achieve excellence by improving practices, offering better services and preparing more effectively for the future.

MSP key benefits: Create a vision and blueprint for transformational change Used as ‘how to’ guidance it prevents reinventing the wheel for programme management

Helping you achieve successful outcomes from transformational change.

Design the programme to deliver the blueprint

MSP (Managing Successful Programmes) aims to help your organization design, plan and implement programmes for projects that deliver outcomes and benefits to support change driven by corporate strategy.

Deliver on time and on budget

Identify the right outcomes and benefits and plan for their delivery

Break down initiatives into clearly-defined projects and offer a framework for handling them Define responsibilities and lines of communication Involve stakeholders Manage risk and ensure the programme responds to change Audit and maintain quality Protection of organization value and benefits Improved communication within the organization. For more information, please visit: www.AXELOS.com

M_o_R : THE ESSENTIAL ROUTE MAP FOR RISK MANAGEMENT Helping identify and control the exposure to risk which may have an impact on the achievement of an organization’s business objectives.

M_o_R (Management of Risk) brings together principles, an approach, a set of interrelated processes, and pointers to more detailed sources of advice on risk management techniques and specialisms.

It provides advice on how the principles, approach, and processes should be embedded, reviewed and applied differently, depending on the nature of the objectives at risk.

M_o_R key benefits: Better management of unplanned threats and opportunities Used as ‘how to’ guidance to prevent reinventing the wheel for risk management Improve service delivery Greater competitive advantage Less time spent firefighting and fewer unwelcome surprises Increase likelihood of change initiatives being achieved Closer internal focus on doing the right things properly More efficient use of resources Reduce waste and fraud, and better value for money Improve innovation Better management of contingent and maintenance activities. For more information, please visit: www.AXELOS.com

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P3M3: A FRAMEWORK FOR CONTINUAL IMPROVEMENT The key standard amongst maturity models, for businesses worldwide.

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As organizations strive to identify and leverage competitive advantage from improved efficiency and delivery of products and services, the importance of having in place effective management models on which to assess this performance and identify opportunities for improvement has never been more important. The Portfolio, Programme, and Project Management Maturity Model (P3M3) has become a key standard amongst maturity models, providing a framework with which organizations can assess their current performance and put in place improvement plans.

P3M3 key benefits: Provide organizations with more effective guidance for establishing process improvement programmes The foundation for systematically building a set of tools, including a maturity questionnaire Suitable for businesses at all stages of development Confirm the current level of maturity in Portfolio, Programme and/or Project management in your organization Gain a snapshot of the most likely maturity level for comparison with previous or future assessments. For more information, please visit: www.AXELOS.com

MoP: PRINCIPLES, PRACTICES AND PROCEDURES FOR SUCCESSFUL PORTFOLIO MANAGEMENT Key techniques for those planning and implementing portfolios of change.

MoP key benefits: Deliver the best return from the total investment in change programmes and projects Used as ‘how to’ guidance to prevent reinventing the wheel for portfolio management Ensure successful delivery Realize the full benefits in terms of efficiency savings and contribution to strategic objectives across all sectors Provide the tools and techniques needed to identify and prioritize overall investment. For more information, please visit: www.AXELOS.com

The MoP (Management of Portfolios) provides senior executives and practitioners, who have responsibility for planning and implementing portfolios of change, with a set of principles, techniques and practices to introduce or re-energize portfolio management.

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P3O: UNIVERSAL GUIDANCE, UNIVERSAL GROWTH A cohesive set of processes for more effective portfolio, programme and project management.

The P3O (Portfolio, Programme and Project Offices) – which aligns to MoP, PRINCE2, MSP and M_o_R products – brings together in one place a set of processes, role descriptions, functions, services and techniques to facilitate effective governance of portfolio, programme and project management through enablement, challenge and support structures. P3O key benefits:

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Informed senior management decision-making on strategic alignment, prioritization, risk management, optimization of resource etc. to successfully deliver business objectives Identification and realization of business outcomes and benefits via programmes Successful delivery of project outputs, that enable benefits, within time, cost and quality restraints. For more information, please visit: www.AXELOS.com

MoV: MINIMIZE COMPLICATIONS. MAXIMIZE RESOURCES Better use of resources, better for your bottom line.

MoV (Management of Value) is aimed at all those involved in directing, managing, supporting and delivering portfolios, programmes and projects. MoV is all about maximizing value in line with the programme and project objectives and the key stakeholder requirements.

MoV is relevant to portfolios, programmes and projects. At the portfolio level, it reflects the organization’s strategic objectives and sets the agenda for the programmes that deliver these objectives – which, in turn, define the projects undertaken to achieve the required outputs. Whilst MoV supplements the main purposes of PRINCE2, MSP and M_o_R, its core message is about maximizing value.

MoV key benefits: Help organizations use a successful, proven methodology to supplement their current management practices Used as ‘how to’ guidance to prevent reinventing the wheel for value management Definition of value that embraces both monetary and non-monetary benefits Increase the value you deliver and make better use of resources Provide a method, supported by techniques, for allocating funds as effectively as possible Clarify the best way to respond to both external and internal influences. For more information, please visit: www.AXELOS.com

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BUILDING A SAFER ENVIRONMENT TO DO BUSINESS New Cyber Resilience Best Practice. ‘The AXELOS approach of engaging the user community is one of our biggest assets. We will actively involve and listen to the community in developing our new portfolio. Combining this with our expertise in applying the latest innovative learning techniques and our understanding that cyber resilience needs to be constantly tested, reviewed and adapted to meet the ever-changing risk environment, will help us take a lead in this dynamic market.’

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Peter Hepworth, AXELOS CEO

Digital criminality is now recognized as one of the most serious risks to a strong global economy. Successful cyber-attacks impact competitive advantage, market reputations, innovation and national security every day. No organization is safe from attack or can ever be totally secure. Organizations are looking for pragmatic ways to make cyber resilience best practice part of their day-to-day business operations. The AXELOS Cyber Resilience portfolio provides that learning and intelligence – it includes: Best Practice guidance and publications  Awareness, learning and know-how for all staff Foundation and Practitioner training, simulations and certification Management pathway tools.

Cyber Resilience Key Benefits:  The ‘know-how’ for effective Cyber Resilience best practice An informed, engaged and cyber smart workforce A common business language for Cyber Resilience collaboration Build on existing investments in your IT service management Help to build Board and Executive Management team understanding, ownership and action.

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CYBER RESILIENCE PORTFOLIO

Leader Simulations Management Pathway Tool

Individual Awareness Learning & Know-how

Foundation & Practitioner Training

Membership & CPD

Best Practice Guide Core practical guidance for strategy, implementation and management: “what good looks like”

EXECUTIVE LEADERSHIP TEAM

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Peter Hepworth – CEO

Frances Scarff – Product Development Director

Peter is a globally experienced executive with an exceptional track record in the FMCG (Fast-Moving Consumer Goods), technology and entertainment sectors having worked across high growth emerging markets whilst living in the UK, USA and France.

Frances has enjoyed an extensive career across the civil service, starting as a computer programmer before progressing to become a systems analyst and acting as project manager on a range of ICT projects.

With over 25 years’ experience spanning sales, marketing, IT, supply chain and finance, Peter has held senior international positions at L’Oreal, Sara Lee Corporation and Activision Blizzard, home of the hugely successful gaming franchise Call of Duty®, most recently running the UK & Ireland business as Managing Director.

Frances was involved with the Government-wide Year 2000 programme, in particular providing guidance on business continuity management. More recently Frances project managed a multi-million pound business-change project. Additionally Frances has a wide range of experience including as an examiner, a quality coordinator and as a qualified OGC Gateway reviewer. She is a member of the BCS and is a Chartered IT Professional.

Peter is an economics graduate, chartered accountant, with an M.B.A. from Cranfield and A.M.P. from INSEAD.

Frances transferred to AXELOS from the Cabinet Office and will continue to develop and enhance the portfolio.

Abid Ismail – CFO

Chris Barrett – Transformation Director

Abid is a commercial finance director with an outstanding record working within multidisciplinary and strategic organizations where his leadership and insight have been highly regarded.

Chris is an experienced executive with a strong commercial background developed over two decades in management consultancy, principally working with Hitachi and Capita. He has held senior leadership and transformation roles in organizations across industry sectors including financial services, utilities, central government and defense. He is currently responsible for the successful development of new business products for AXELOS.

Abid brings a wealth of experience and expertise having been the Director, Commercial & Structuring at Capita leading on integration of acquisitions, contract structuring and group restructure. Abid has held a number of senior positions at Ernst & Young as Assistant Director, Infrastructure Advisory for the transport sector and for KPMG’s audit and assurance group.

He was awarded a Commendation for meritorious service in the 2010 Queen’s Birthday Honours list for programme turnaround work with the RAF.

Kelvyn Lien-Hicks – Sales and Marketing Director Kelvyn has 20 years’ experience in the international sales and marketing arena, specializing in the education and e-learning sectors. After leaving the Royal Air Force, Kelvyn embarked on a career which has included starting and building a successful software business, designing and marketing e-learning platforms and running global partner programmes. This has included working in the USA, Latin America, Europe, the Middle East and Africa. Kelvyn spent ten years at Microsoft, where his last role was leading education solutions for the Middle East and Africa, based in Istanbul. Whilst there he managed internal teams and partners across 79 countries.

Daryl Flack – CIO Daryl has 14 years’ experience in delivering technology solutions and business transformation. He has worked internationally across a variety of business sectors, including digital media, retail, legal, construction, central government and defense. Most recently, Daryl was the divisional Chief Technology Officer for a UK-based FTSE 50 organization, responsible for the technology strategy across many private and public sector contracts.

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ORGANIZATIONS WHO HAVE SUCCESSFULLY USED OUR PRODUCTS For more information, please visit the case studies on our website: www.AXELOS.com 22

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HM Government Cabinet Office NASA Disney Microsoft P&G London Olympics Australian Government HP Müller London Underground British Council Port of Rotterdam

@AXELOS_GBP

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[email protected]

ITIL, PRINCE2, MSP, M_o_R, P3M3, P3O, MoP and MoV are registered trade marks of AXELOS Limited. AXELOS, the AXELOS logo and the AXELOS swirl logo are trade marks of AXELOS Limited.

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