LOGbook The Lufthansa Technik Logistik Magazine

News & Contracts

Five-year contract with SuperJet International Customer Relations

Strong logistics for small parts Services

Interview: LTL´s customs expertise Services

LTL at the Berlin airports

Contacts Lufthansa Technik Logistik GmbH Director Business Development & Sales Martin Schamberg Weg beim Jäger 193 22335 Hamburg Germany Phone: +49-40-5070-5332 Fax: +49-40-5070-5333 E-Mail: [email protected]

Lufthansa Technik Logistik of America, LLC Managing Director Stephen Fondell 1640 Hempstead Turnpike East Meadow, NY 11554 USA Phone: +1-516-296-9429 Fax: +1-516-296-9532 E-Mail: [email protected]

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Technik Logistik's family and customers. To receive copies regularly, please send a fax or an e-mail with names and mailing addresses to: Lufthansa Technik Logistik GmbH Ms. Manuela Siewert Sales, HAM UH/X Phone: +49-40-5070-5331 Fax: +49-40-5070-5333 E-Mail: [email protected]

Lufthansa Technik Logistik GmbH Stefanie Lübcke Marketing & Sales Weg beim Jäger 193 22335 Hamburg, Germany Phone: +49-40-5070-68124 Fax: +49-40-5070-5333 E-Mail: [email protected]

Lufthansa Technik Logistik GmbH Editor: Stefanie Lübcke Flightlines Hamburg Photographs: Lufthansa Technik Logistik Sonja Brüggemann, Gregor Schläger Maximus Air Cargo Björn Rolle / Berliner Flughäfen Steven Pam / Smartshots Layout: Sylvia Jasmin Kraft

2.2010

Editorial

2 News & Contracts

News & Contracts 3

Logistics for SuperJet International

Five-year contract strengthens partnership

Dear Readers, You have known our company for many years as a specialist for the MRO industry. The focused orientation on this industry requires us to have regular exposure to the specific business models of our customers in order to be able to develop logistics solutions of the highest quality. To meet these aspirations in Sales, we have decided to optimize our organization in a way that our staff in Product Development and in Sales work even more closely together in specific product teams. We are convinced that the effect of this will be to raise still further the quality of our services. Originally planned as a supplement to component support, the Consumable & Expendable Supply product was launched in the market six years ago. The demand from startup airlines and established carriers alike for tailored support in this area is rising steadily. We have therefore strengthened our internal coordination to offer you further solutions for optimal material supply over and above our integrated services in the area of long-term all-round support. We hope you discover this particularly competitive side of our company in this new edition of LOGbook.

SuperJet International (SJI) and Lufthansa Technik Logistik (LTL) have agreed on strengthening their cooperation by signing a five-year contract for worldwide spare parts logistics distribution for the Superjet 100. The contract signing took place at Farnborough International Airshow, United Kingdom, and follows last year’s commitment of the two companies to form a long-term partnership by signing a letter of intent (LOI). Alessandro Franzoni, CEO of SuperJet International, summarizes the advantages of this cooperation: “LTL will support SuperJet International’s business success by sharing their industry leadership and huge experience in satisfying the special needs of airlines. Moreover, we benefit from their expertise not only in spare parts logistics but also from their competence to fulfil all logistic operations in the component repair cycle, being able to provide material management from the manufacturer to our valued customers around the world.” The new Sukhoi Superjet 100 is an aircraft aimed at the continuously growing regional aircraft market. SuperJet International expects an increasing worldwide demand for aircraft with 80-100 seats that offer higher flexibility and lower operating costs. “Integrated aftersales solutions with a focus on fast and reliable material availability are a key factor to our partners’ business success. All our processes

Supply of expendables for Maximus Air Cargo Mr. Alessandro Franzoni, CEO of SuperJet International, and Mr. Martin Schamberg, Director Business Development and Sales of LTL, at the signing ceremony.

are supported by state-of-the-art IT solutions, allowing us to integrate our business partner seamlessly,” says Martin Schamberg, Director Business Development and Sales of LTL. Relying on Lufthansa Technik Logistik’s existing worldwide network, the new partnership will take advantage of LTL’s facilities at Frankfurt International Airport, which are equipped with a new fully automated warehouse. At this warehouse, 800 items from the SuperJet International component pool will be kept in stock. Furthermore, SuperJet International’s customers can take advantage of a dedicated AOG desk being available 24/7. Also, the efficient IT solutions of Lufthansa Technik Logistik and SuperJet International’s order management system will be integrated.

Expanded long-term contract Maximus Air Cargo, the largest all cargo airline in the United Arab Emirates, currently holding a Total Component Support contract with LTL’s parent company Lufthansa Technik, has extended the services received by a customized supply of expendables by Lufthansa Technik Logistik (LTL). Maximus Air Cargo has a fleet of eight cargo aircraft, including various Russian types, Turboprop transporters, and two Airbus A300-600F aircraft which are supported by LTL. LTL has been supporting Maximus Air Cargo’s highly reliable business since October 2007 in the area of expendables supply within the scope of the ad-hoc services. As part of the extended contract, LTL

was able to demonstrate its experience and materials know-how for consumption planning by working with Maximus Air Cargo to carry out an Initial Provisioning (IP) Study that resulted in a customized inventory of expendables. The subsequent recommendations on which expendables should be stocked were defined in an IP list that includes almost 400 part numbers. The customer’s IP inventory will meet 80 percent of the material requirements for line maintenance up to and including A-checks, and avoid Aircraft on Ground (AOG) situations during routine operation. Furthermore, Maximus Air Cargo can contact LTL’s customer support 24/7 all year round. This enables non-routine material that goes

beyond the IP list to be provided at standard terms and conditions on short notice. LTL’s support – which is oriented toward long-term supply – allows Maximus Air Cargo to enjoy a more intensive service while optimizing its costs at the same time. The customer-specific definition of part numbers makes the airline’s purchasing process less complex and – owing to consolidation, among other things – reduces the overall costs for transport and logistics. Through its extended partnership with LTL, Maximus Air Cargo benefits not only from the improved availability of required expendables, but also from a high degree of planning security in terms of material supply costs.

Lufthansa Technik Shenzhen

Staying focused on core business With the aim of making its transport organization as efficient as possible, the Chinese Lufthansa Technik subsidiary Lufthansa Technik Shenzhen (LTS), an MRO provider specialized in thrust reversers and other aircraft components, has entrusted LTL with optimizing its transportation. Since 2006, LTL has handled several transports for Lufthansa Technik Shenzhen, and is now able to apply its logistics expertise to the entire supply chain by procuring and managing all transport services. As opposed to an in-house solution – which frequently has no standardized

Kind regards,

Martin Schamberg Director Marketing & Sales

Lufthansa Technik Logistik LOGbook 2. 2010

Lufthansa Technik Logistik LOGbook 2. 2010

transport processes and requires investing a lot of time and resources in the management of individual forwarders – the integration of a customer-specific set-up in LTL’s overall network ensures a comprehensive transport solution from a single source. With LTL, Lufthansa Technik Shenzhen has a single point of contact that chooses and commissions the transport service providers from a select group. Furthermore, the customer benefits from the reliability of standardized processes for its highly valuable and sensitive shipments and from significant cost savings due to the high trans-

port volume that LTL purchases on the market. Monthly reporting and a continuous cost and performance analysis also provide a high degree of transparency. In addition to regular shipments from Europe to Shenzhen and Hong Kong and transports within Asia, LTL’s service package also includes local handling in Hong Kong and ad-hoc shipping of thrust reversers. With the support of LTL’s transport department in Singapore and Shenzhen, Lufthansa Technik Shenzhen can now fully concentrate on its core business.

4 Customer Relations

Customer Relations 5 Consumables & Expendables Supply

Strong logistics for small parts Consumables and Expendables (C&E) are small spare parts that can have a big effect. In a worst-case scenario, even a little thing like a missing O-ring can lead to an aircraft being grounded, and thus cause high follow-up costs. For an optimal supply with consumables and expendables, you need a company with the kind of expertise that comes only with years of experience. As the leading logistics provider in the aviation industry, Lufthansa Technik Logistik (LTL) offers one-stop shop services and provides its customers with significant cost-cutting potential along with high material availability. Airlines that want to protect themselves against this kind of aircraft on ground situation have several options: either they stock a large amount of consumables and expendables, or they have a great deal of experience in order to efficiently limit their stock to those parts that are really necessary for routine operation. Or, they take advantage of the expertise of a leading C&E provider such as LTL for the perfect balance between cost efficiency and availability for consumables and expendables. LTL’s consumables and expendables supply services are based above all on the company's extensive, long-term experience with the requirements of all established aircraft types as well as its broad knowledge of materials. Just like Lufthansa Technik itself, customers from all over the world rely on this expertise, choosing a service that is tailored precisely to their maintenance and overhaul requirements. As a one-stop shop, LTL bundles consumables and expendables from over 1,000 different suppliers and manufacturers, and thus offers its customers a physical supply of over 400,000 part numbers – the largest product range of its kind in Europe. Furthermore, LTL keeps 64,000 part numbers permanently on stock in its own warehouses, enabling the company to satisfy most requests directly. This enables significant time savings and increased availability compared with the effort for an airline of procuring these items from different manufacturers. LTL’s supply concepts also relieve the customer’s purchasing organization: additional consumables and expendables are delivered automatically when needed and can be ordered independent of minimum order quantities. In addition, LTL provides support for optimizing inventory and process costs for on-site supply.

Lufthansa Technik Logistik LOGbook 2. 2010

In each and every case, the customer airline and its individual needs take center stage. Initial Provisioning Study In addition to the physical supply of materials, highly qualified LTL employees provide the customer with consulting services for the wide range of consumables and expendables on offer. These consulting skills are reflected in LTL’s Initial Provisioning (IP) Study, during which consumables and expendables experts work out customer-specific inventory concepts with the aim of reaching the highest possible material availability at low carrying and logistics costs. An IP study can be requested for a wide variety of reasons, depending on the customers business model. In the past, start-up airlines such as Virgin America, for example, have used LTL’s expertise to define the basic equipment for their line maintenance, while Uzbekistan Airways requested an IP study to support the phase-in of a new aircraft type. But airlines such as Arkefly and Jetairfly that want to change their MRO providers and set up their own line maintenance have also made use of LTL’s consulting skills for consumables and expendables. Furthermore, an IP study can help both airlines and MROs in optimizing their individual inventory strategies. Within LTL’s service structure for consumables and expendables, a custom-fit scope of services can be selected that will help customers devise an efficient material management strategy tailored precisely to their needs. For this purpose, LTL has developed three C&E service levels that accommodate different customer requirements. Value in ad-hoc supply As an entry-level service and sole ad-hoc product, LTL’s C&E services are aimed at customers who want to cover their routine or AOG material requirements ad-hoc without entering into a binding agreement with LTL. This service product is available to customers with or without an existing contract with Lufthansa Technik. Advantages: •

Fast and easy supply

•

Individual minimum order quantities

•

One-time purchases without a binding contract

•

Customer support with 24/7 AOG service

Optimized costs Customers such as the Polish MRO-provider GTL-LOT choose to receive consumables and expendables support from LTL at no longterm fixed costs. A convenient one-stop shop solution, this service level enables aircraft operators to streamline their procurement processes and allows their respective purchasing departments to purchase C&E materials at favorable terms and conditions. Together with the customer, LTL’s experts compile a so-called positive list of high-priority part numbers that are needed for maintenance and overhaul work on the customer’s fleet. The list consists of part numbers that are relevant to AOG situations or have a fast mover status, for example. The customer can then purchase the materials in the positive list at particularly favorable prices using standard LTL processes. Requests that go beyond the defined spectrum are supplied at standard conditons.

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Advantages: •

Attractive purchasing conditions and easy ordering processes

•

Planning reliability through long-term material price list

•

Customer support with 24/7 AOG service

Lufthansa Technik Logistik LOGbook 2. 2010

Interview

“Resolving cost disadvantages” Jule Hostmann, who is responsible for C&E product sales at LTL, explains why a great deal of logistic competence is required for consumables and expendables in particular. LOGbook: Consumables and expendables are small parts with a seemingly small value. Yet they’re an important topic for airlines. Why is that? Hostmann: Precisely because the parts themselves are not very valuable, the associated logistics costs are disproportionately high – which is why they are at the heart of airlines' efforts to increase efficiency. If you buy individual part numbers from different suppliers, there’s not much you can do to change this ratio. But our C&E product effectively resolves this cost disadvantage for our customers and at the same time ensures a high degree of supply security. LOGbook: What are the other advantages of support by LTL as a one-stop shop for consumables and expendables? Hostmann: In terms of manufacturers, the market for consumables and expendables is fairly monopolistic. This can make it difficult for some operators, such as start-up airlines or those with small fleets, for example. These customers, in particular, can rely 100 percent on the market strength of the Lufthansa Technik Group – to which LTL belongs – and its good relationship to around 1,000 manufacturers. LOGbook: Why is long-standing experience so important to building up an inventory of consumables and expendables? Hostmann: In our experience, aircraft operators only need about ten percent of all existent part numbers to meet 90 percent of the C&E requirements for their fleet. LTL can draw on its extensive experience to offer expert consulting. We are able to make recommendations for routine supply with a high degree of certainty, so that operators don’t waste their money on stocking unnecessary parts. And LTL also assists its customers with non-routine supply, for example in the case of an AOG situation.

6 Customer Relations

Customer Relations 7 Logistics for LTQ Engineering

New consignment store in Melbourne Lufthansa Technik Logistik (LTL) has concluded the challenging implementation of a new consignment store for LTQ Engineering (LTQ) in Australia. LTL used its know-how to optimize the logistics processes in a way that will help make material inventories significantly more transparent over the entire supply chain.

Guaranteed availability Market observers note that more and more customers are interested in guaranteed material availability. This highest service level satisfies this need for supply security. Start-up airlines in particular are intent on making their materials management structures as lean as possible from the start, but established airlines and MRO companies are also interested in the way LTL’s complete C&E support solution can optimize their costs even more. The German-Turkish airline SunExpress, for example, only recently decided in favor of this product. Within the framework of this C&E solution, LTL assumes the full long-term responsibility for planning, ordering and supplying all C&E part numbers for the customer. Since LTL’s consumables and expendables experts take care of material control, airlines are able to focus more closely on their core business. It is also possible to make regular use of LTL’s services within the framework of a Total Material Operation (TMO) or Total Component Support (TCS) contract with Lufthansa Technik.

As a joint venture between Lufthansa Technik and Qantas, LTQ overhauls various engine types by General Electric and CFM International for several international airlines. Within the scope of the engine overhauls contracted by Lufthansa Technik, the engine parts are dismantled, cleaned and inspected at LTQ’s headquarters in Melbourne. In the next step, they are sent to Lufthansa Technik’s engine shops in Hamburg and Berlin for repair. From there, the process takes them back to Melbourne where the engines are reassembled. Previously, LTL was already responsible for material warehousing in Hamburg and Berlin, and for all transports between Australia and Germany. With the aim of further reducing turnaround times for engine overhauls and optimizing the necessary logistics lead times in this complex set-up, LTL applied its considerable expertise to optimizing the transport concept and warehousing in Australia. The logistics experts in Hamburg implemented a consignment store that enables LTQ’s employees to take the required materials directly from the new warehouse in Melbourne as needed. Lufthansa Technik maintains ownership of the materials until they are removed from the store by an LTQ employee. For the logistic implementation of the

Advantages: • Complete service-package with on-site supply by LTL • Lower process complexity and cost optimization • Planning reliability through logistics flat rate and long-term material price list • Customer support with 24/7 AOG service No matter which C&E service level a customer chooses, LTL’s declared goal is to meet every customer’s C&E material needs with a high degree of availability while keeping the associated logistics costs to a minimum. With a consumables and expendables solution from LTL, customers can rely on a service provider that will use its many years of experience in the aviation industry to successfully avoid costly delays or even AOG situations resulting from missing parts for maintenance and repairs.

Lufthansa Technik Logistik LOGbook 2. 2010

Lufthansa Technik Logistik LOGbook 2. 2010

new consignment store, two fundamental tasks had to be carried out: LTL not only organizes the successive relocation of more than 2,000 part numbers from the material warehouses in Hamburg and Berlin-Schönefeld to the new, 570 square meter large warehouse in Melbourne, but also took responsibility for adapting the IT systems and defining the logistics process-

es. With the new consignment store, LTL contributes to reduced turnaround times and high material availability on site. Consignment Store Consignment stock is stock legally owned by one party, but held by another. Ownership of consignment stock items is passed only when the stock is used.

Services 9

8 Services

“Smart, fast transports” Extremely diversified, maximum simplification of customs processes, the highest possible customs status, and highly automated and fast clearing – these are some of the most notable characteristics of LTL’s Customs Service department. An interview with Frank Görtz, Director International Trade, on LTL’s strengths and the challenges it faces with respect to customs and international trade.

LOGbook: Most people probably associate the word “customs” with the controls passengers go through when arriving at an international airport. But what does that term actually mean in the context of LTL’s world-leading spare parts logistics? Frank Görtz: I’ll throw out a few figures to give you an impression of the scale of our operations. Every year, we move goods with a customs value of over 12 billion euros (15 billion US dollars) for our customers. Last year, we handled over 900,000 customs clearances and, in terms of export control, dealt with 4,500 consignments of dual-use products. We have a global presence and experience with customs in 30 countries. And all this is handled by one small department with about 25 employees. LOGbook: How does LTL manage to differentiate itself in the market? Frank Görtz: We do much more than the typical customs department of a carrier that simply transports things from A to B. We’re extremely diversified – we have a strong footing in both customs clear-

ance and export control, and we function as a center of competence for international projects. Our strengths become evident particularly when you look beyond the global or international perspective – which is where many customs-related processes seem fairly straightforward – and start dealing with the actual work on a national level. This aspect of our cooperation with customs authorities – that is, when we deal with the specific requirements of individual countries at this level of detail – is where the advantages of LTL make a real difference. Here, LTL has the experience and consulting skills to stand out by a mile from the competition. LOGbook: What do customers appreciate most about LTL’s customs expertise? Frank Görtz: Customers value the fact that we’re an extremely reliable partner. As a strategic logistics partner of Lufthansa Technik and other leading businesses in the aviation industry, we understand the requirements of airlines and MRO companies very well and are able to solve even the most difficult problems

quickly and effectively. We transport huge volumes, both in terms of value and the number of parts, and this includes the full spectrum – from the smallest screw to an entire aircraft. We’re also extremely fast and have an incredibly low stop rate – in fact, for LTL there is practically no delay from goods clearance in Germany. In today’s fast-moving business world, our customers really depend on this. And they’re also 100 percent sure that we won’t make any mistakes and will try to avoid unnecessary customs duties for them wherever possible. LOGbook: What role does LTL's international presence play here? Frank Görtz: Our relationship with the customs authority in Germany is characterized by long years of good relations and a high level of trust, and through our work for the Lufthansa Technik Group and our involvement with various associations and work groups, we’re also well-represented internationally and stay on top of current developments. That means that our organization is ideally positioned to meet the many different national customs

Lufthansa Technik Logistik LOGbook 2. 2010

requirements. Our European sites, such as the one in Malta, enable us to make the most of our opportunities on a European level, just like our subsidiary Lufthansa Technik Logistik America allows us to address local conditions in the United States, for example by employees on site becoming accredited customs brokers. LOGbook: What’s the best demonstration of LTL’s reliability in customs work? Frank Görtz: That we’re considered especially reliable can be seen from the fact that we’re allowed to make use of all the simplifications available within customs legislation in order to help our customers. In this respect, we’re always one step ahead of the requirements. As an example, LTL was the first company in Germany to be certified to use a new electronic customs procedure based on proprietary software. This procedure has been required for exports from EU countries to other countries since July 1, 2009, but we were certified in spring 2009, three months before the effective date. I’d also like to point out that, for two years now, we’ve had the highest possible status a company can have according to customs legislation: that of an Authorized Economic Operator or AEO. This status is proof of the high level of trust LTL enjoys due to its high security standards and reliable processes over the years. The AEO seal grants LTL specific simplifications, for example faster approval processes, fewer customs checks for goods and documentation, and fewer data records when issuing advance notifications for imports and exports. An AEO qualification has proven to be a quality characteristic all over the

world, particularly in the logistics sector (see infobox). LOGbook: What influence do the level of automation and IT systems have on the speed of customs clearances? Frank Görtz: LTL has advanced customs clearance processes to the extent that 85 percent of all imports are basically handled automatically. Only very few processes still need to be completed manually, for example because data is missing. A very intelligent system of rules and a matching IT infrastructure make this possible. The average transport carrier needs a lot more work time than we do. And the result is that we move shipments smart and fast, just like our corporate claim says. LOGbook: What are the challenges facing LTL’s International Trade department in the future? Frank Görtz: Over the past few years, customs authorities have started focusing more closely on security. The customs authority in the U.S., for example, is now called Customs and Border Protection. We therefore expect that we’ll have to deal more and more with issues that aren’t really customs problems in the traditional sense, they’re security problems. But our AEO certification will undoubtedly be helpful in this respect too – after all, we have full status, which means not just for customs, but also for security issues. Beyond that, a standard IT structure for members of the EU would be very welcome. That would enable us to perform customs clearances for all of Europe centrally from Hamburg. LTL is already actively preparing itself for this centralization today.

Facts & Figures LTL Customs Service Staff: 25 Location: Hamburg, Germany Customs clearances: approx. one million shipments/year Total goods value: approx. 10 billion euros/year Export control: approx. 1,600 relevant shipments/year

We take an active role in many associations in Europe, are building up contacts all over the world and networking our business in a way that enables us to continue providing our customers with effective solutions in future.

Authorized Economic Operator Easy customs processes with AEOs

Since the beginning of 2008, European companies are able to apply for the status of Authorized Economic Operator (AEO). In spring 2008, Lufthansa Technik Logistik was one of the first companies in Europe to receive this AEO status, proving that LTL and all its sites in Germany meet the stringent requirements of the customs authorities. Companies that are successful in obtaining AEO certification are particularly reliable and trustworthy in the eyes of the EU’s customs authorities. As a result, these companies are entitled to apply simplified processes and can therefore improve their own customs clearance processes. Alternatively or additionally, companies can choose to be examined for security, which enables them to simplify their security checks as well. The AEO status is recognized in all EU member states for an unlimited period, and the certification enjoys a good reputation internationally owing to the high demands that must be fulfilled to acquire it. www.ltl.aero www.ec.europa.eu/taxation_customs

Meet us at... Exhibitions and Events with Lufthansa Technik Logistik in 2011:

Lufthansa Technik Logistik LOGbook 2. 2010

Asian Aerospace

March 8-10, 2011

Hongkong

10 Services

Services 11

Copyright: Björn Rolle / Berliner Flughäfen

LTL at the Berlin airports

Business is booming in Berlin Berlin is one of the four main logistic hubs of Lufthansa Technik Logistik (LTL) in Germany. With its two logistics centers at the airports BerlinTegel (TXL) and Berlin-Schoenefeld (SXF), LTL offers its customers the full range of logistics services – from warehouse and transport management to the supply of consumables and expendables. Once the construction of the new Berlin Brandenburg International airport (BBI) is completed, LTL will merge its current warehouse locations there, hence all signs pointing to growth for LTL’s operation in Germany’s capital city. LTL’s success at the Berlin airports is closely linked to recent historical events – more so than at any other LTL location in the world. Until German reunification, Berlin-Schoenefeld airport was the maintenance center for the entire Interflug fleet of the then German Democratic Republic. In September 1990, Lufthansa took over the airline and its nearly 450 employees.

Since then, Lufthansa Technik has turned the location into an internationally renowned aircraft maintenance center. Here, some 20 kilometers south of Berlin’s city center, Lufthansa Technik today offers maintenance and repair services for Boeing 737 and Airbus A320 aircraft. LTL at Berlin-Schoenefeld In 1998, LTL assumed responsibility for all logistics services in Schoenefeld that had previously been provided by Lufthansa Technik’s central materials division. Today, the portfolio includes the full range of spare parts logistics for on-site aircraft maintenance and overhauls, including the management of spare parts within the closed-loop repair process. As part of this process, spare parts are identified and sent to repair shops specified by the customer. Furthermore, LTL takes care of same-day incoming goods handling, transit inspections, the preparation of all shipping and customs-related documents, import duty and export handling, the handover of consolidated shipments

to their respective carriers, dangerous goods handling and professional warehousing. LTL’s services are closely interlocked with the ground maintenance planning of Lufthansa Technik’s maintenance centers, so that they can be efficiently supplied with the optimum in materials. This enables LTL to provide seamless support even for logistically challenging projects such as the cabin refurbishment program that is currently taking place as part of a G-check. One can get an impression of the level of growth at Berlin-Schoenefeld by looking at the employee numbers. Ten years ago, a maximum of fifteen employees worked at LTL’s facility, but today LTL Berlin-Schoenefeld has a staff of thirty working in shifts to ensure material supply, among other things. The volume of incoming goods has also steadily increased, not least because of the establishment of Lufthansa Technik’s tube and duct workshop, the world’s only independent workshop for the repair of engine tubes and ducts.

Lufthansa Technik Logistik LOGbook 2. 2010

LTL at Berlin-Tegel Business is also good at Lufthansa Technik’s location at Berlin-Tegel (TXL), now in its twentieth year of business, and that means growth for LTL, too. This facility likewise became part of the Lufthansa family after German reunification in 1990. LTL came on board in 2001, with around ten employees now working in the logistics center’s operations department, which specializes in station supply (line maintenance) for ongoing flight operations. In particular, this requires work shifts to cover both day and night operations and the management of the tool crib for Lufthansa Technik’s mechanics. Through its rapid reaction time and efficient solutions to operational problems and customer inquiries, LTL has proven to be an indispensable partner for Lufthansa Technik and other companies located at Tegel.

count MRO providers and other companies among its customers: examples include MTU and time:matters, a company that specializes in courier and same-day logistics. When the construction of the capital city’s airport Berlin Brandenburg International (BBI) in Schönefeld has been completed, the two current LTL sites will be merged in time for the opening mid-2012. Lufthansa Technik expects the business to grow further. “Demand for MRO services in Berlin will increase significantly through the construction of BBI. And LTL will certainly be able to benefit from this development,“ says Dr. Reinhard Paul, Regional Director Branch Berlin, confidently. LTL sees great opportunities for growth in Berlin and is working intensively to be ready for the future.

Business today and tomorrow In the first few years, Lufthansa Technik was LTL’s main customer at both locations, but the direct customer business has picked up since then, with airlines such as Condor Berlin, Germanwings, Eurowings, Lufthansa CityLine and Germania joining Lufthansa Technik in the customer base. And Lufthansa Technik Logistik can also

LTL at Berlin’s airports

Lufthansa Technik Logistik LOGbook 2.2010

Founded SFX: 1998, TXL: 2001 Warehouse area (SXF/TXL): 1,500/400 m² Staff (SXF/TXL): 30/10 Material movements in 2009: 24,500 admissions into warehouse 43,500 retrievals from warehouse 14,500 incoming goods