Local Agent Property Management: Local Advice Local Values Local Knowledge

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Local Agent Property Management: Local Advice Local Values Local Knowledge

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Welcome to Local Agent Property Management! Our philosophy is simple: We just do a good job at looking after your property. Our staff are experienced, our systems and procedures are effective and we have numerous check points so that nothing is missed. From the first experience to the last, every detail is accounted for. Each person in the office has their designated role that they specialise in and so each aspect of your property management is handled by an expert. So from leasing, to inspections; both entry and exit, rent collection, risk compliance and financial reporting your property at all times is being constantly monitored and overseen. This is done at the level resultant of 10 years of constantly striving to be the most effective property management team on the coast. Our new business is mainly from word of mouth, as owners, tradespeople and tenants come into contact with Local Agent and see the results of what is a dedicated and progressive agency. There is no flashy marketing, no overselling of inflated and unachievable rents, just honest and reliable opinions and a commitment to treating every owner and tenant in a fair and just manner. Call us and see if we can answer your questions and concerns.

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YOUR LOCAL AGENT TEAM Director: Stuart Border - practicing in Real Estate since 1992, is responsible for overseeing staff and office procedures. Actively involved in Sales, Stuart ensures his clients have all the information so they can make informed decisions. His negotiation skills will ensure issues and disputes are quickly resolved. e: [email protected] or mobile: 0414349424 Director: Kylie Border holds a bachelor of veterinarian science degree, is a fully licenced real estate agent. Kylie is responsible for trust account administration and compliance, EOM disbursements and sales settlements and trust account audit requirements. Kylie also ensures all Office of Fair Trading standards are strictly adhered too. e: [email protected] Direct Line: (07) 5436 8113

Permanent Rentals Senior Property Manager: Anthea Cush – practicing since 2003, a Local Agent since 2007 Anthea is responsible for entries and exits and new business. She is professional, structured and has a wide lens focusing on risk management. Anthea is proactive in mediating disputes and ensures all documentation completed to ensure any successful court arbitration. Anthea is an asset to any owner who wants their property to be comprehensively cared for. e: [email protected] Direct Line: 075436 8111 Leasing Manager: Cheryl Johnson has strong communication and negotiation skills which ensures owners rental returns are maximized. She knows the Residential Tenancies Act which is important in protecting the interests of property owners. Cheryl negotiates all lease renewals ensuring the best tenants are retained. e: [email protected] Direct Line: (07) 5436 8112

Property Marketing: Natalie Ryan has 5 years of property management experience and easily builds rapport with prospective tenants. She is thorough in her approach to find you the best tenant in the shortest available time. Natalie is a marketing guru and her attention to detail ensures owners secure a great tenant. e: [email protected] Direct Line: (07) 5436 8119

Inspection Manager: Kelley Newey has recently become a local agent. She schedules and conducts routine inspections every 13 weeks. These are conducted in a comprehensive and thorough manner. Any identified maintenance and safety issues are immediately addressed. All routine inspections are carried out on Ipads and reported to owners with EOM statements. e: [email protected] Direct Line: (07) 5436 8114

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HOLIDAY MANAGEMENT Holiday Rentals Property Manager: Judy Duncan - a local agent since 2003, oversees the marketing and presentation of holiday properties. She liaises with cleaners and conducts regular unit inspections to ensure the properties are presented at their best at all times. Her local knowledge and vast experience is of great benefit to both guests and owners and she is a highly valued member of our team here at Local Agent. e: [email protected] or (07) 5491 3555

Holiday Consultant: Cathy Simpson manages our bookings and is the first point of contact with clients. Cathy’s helpful and professional demeanor is welcoming to all. Cathy ensures deposits are received and the general administration is up to date. Her accuracy and strong systems ensure that bookings are confirmed and paid for in a timely manner, and that the check in and check out process is always a smooth one for both guests and owners. e: [email protected] or (07) 5491 3555

Holiday Consultant: Evelyn Smart works part-time and provides necessary team support as required. Evelyn has a calm and collected manner that is very reassuring to all our clients. e: [email protected] or (07) 5491 3555

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WHY CHOOSE LOCAL AGENT? Marketing: - Take Professional Photos - Install a Sign - Web site listing - Window Card - Conduct unlimited inspections - Detailed Rental List Tenant Selection: - Completion of our comprehensive tenancy application form - Checking of TICA (Australia’s largest tenancy database) - Past tenancy references - Current employment & income payslips - Personal reference - Proof of current residency if applicable - Rental payment history checks Routine Inspections: - Identify & report Maintenance issues - Identify & report Safety Issues - Provide written reports Maintenance: - All maintenance and repairs are attended to in a timely and efficient manner - We arrange maintenance as instructed Local Agent Policies: - Choose The Right Tenant within strict criteria - Provides - Initial, outgoing Routine & Final Inspections - Settling Disputes Professionally - Provide a weekly marketing report - Strict guidelines, checklists and policies to ensure stress free management - Provide monthly and annual Financial statements - Recommendations For Your Investment including insurance -All Local Agent staff are fully trained and up to date with all current REIQ policies - The principal is available 24 hours for after-hours emergency 0414349424 - Proudly offer a dependable, obliging team of professional tradesmen - We are in-tune with current market trends - Local Agent offers affordable, stress free management - Zero rent arrears policy - Provide you with all the information so you can make an informed decision

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FREQUENTLY ASKED QUESTIONS Our experience is your advantage. Q: How long should it take to lease my property,when it is vacant? We aim to have a marketing period of 5 weeks when we can, however, as existing tenants are only required to provide 2 weeks notice in writing, we are in constant contact with our tenants to confirm vacating dates as early as possible to minimise your vacancy period. It is hard to advise on a specific time frame however on average approx 2 to 4 weeks. This duration is greatly impacted by the market forces such as peak rental season, listed rental price & presentation. Q: Once a tenant pays rent how long does it take for it to be paid into my bank account? Rental monies can be disbursed to owners either end of month or mid-month. Q: Are documented systems in place for property management? Yes - We have systems and processes in place with detailed KPI’s that are centrally monitored to minimise the chance of human error. Q: Are rent arrears followed up every day, in accordance with legislation? Yes. Procedures are in place to monitor rent payments and arrears on a daily basis. Q: Are rent reviews negotiated regularly to achieve the best possible market rent? Rent reviews are best conducted 2 months prior to the lease-end date or at the time of re-letting the property. Q: Are all contractors working on my property licensed and insured? Yes - it is a requirement that all contractors are licenced and insured to ensure you are appropriately covered. Q: Are repairs & maintenance dealt with promptly and in accordance with owners instructions? Yes. We strive for efficient and effective service of management. We action maintenence and owner instructions promptly. Q: Are property inspections detailed and include photos? Routine inspection reports provide accurate assessment of the properties condition. Photos are taken for maintenance requirements. (Tenants may be required to approve internal photos of the property.) Q: Are open for inspections held for properties for lease? Yes. Generally advertised twice per week for vacant property. Q: What happens when you take over the property? At Local Agent we introduce ourselves to the tenant, inspect the property and all tenancy requirements under their lease are explained e.g. rental payments etc. Prior to the due takeover date we will meet with you and finalise our management agreement. Transfer of management form one agency to another is a seamless and hassle-free transition.

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WHAT OUR CLIENTS SAY 48 Lapoinya Crescent, Warana The staff at local agent: are easy to engage, provide regular and clear communication about the property, are prompt in responding to emails and phone calls and always are courteous, friendly and practical in both their advice and service. I would have no hesitation in recommending landlords or tenants to use local agent Caloundra. Nick and Alison Xecanas – Owner 15 Currimundi Street, Currimundi Without a doubt ‘Anthea’ stands head and shoulders above anyone that I have dealt with, she is professional , friendly and absolutely reliable. Wal Oghanna -Owner 15 Brolga Court, Little Mountain Thank you for your hard work and commitment to helping find ‘great’ tenants for our property, Liam and I are very grateful. Liam & Kristen Weir - Owner

4/98 The Esplanade, Sorrento, Golden Beach This is service “above and beyond” which we did not expect, but is greatly appreciated. You guys are so good at what you do, and are the unsung heroes/heroines of the real estate industry. I will continue to sing your praises, and can’t speak highly enough of the excellent service I have received from Local Agent, Caloundra. Jeff Adams – Tenant 2/5 Moffat Street, Moffat Beach Thank you and everyone at your office for all your help whilst we have been at the unit, the service has been fantastic. Have a great day. Shelly Matthews - Tenant 6/17 Orvieto Terrace, Kings Beach Thank you for all your help, it has been by far my best rental experience ever!! The team at Local Agent are not only efficient and professional, but are so friendly and kind. Tammy Christensen – Tenant 15 Endeavour Crescent, Pelican Waters Thank you for the professionalism you and your team have demonstrated over the last 2 years. Ian Ferris - Tenant

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AFTER 10 YEARS OF RELIABLE SERVICE AND GROWTH, AND WITH OVER $275 MILLION OF PROPERTY UNDER MANAGEMENT ON BEHALF OF OUR CLIENTS, YOU TOO CAN RELY UPON OUR

Local Advice Local Values Local Knowledge

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t: 07 5491 3555 | e: [email protected] f: 07 5491 8188 | www.localagent.net.au 91 Bulcock St Caloundra QLD 4551 Google: localagent @ facebook

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