Life Cycle Management Solutions
Life Cycle Management overview
Zero Harm
solutions reduce mining costs by
ed iz es gi
Joy Global Life Cycle Managment (LCM)
Lowest Cost Per Ton
Op st tim ra ta
d ize m rt po
Cu s su to p
Service Leader Highest Production
Partnership
enabling us to partner with customers to optimize machine performance throughout the asset’s life cycle.
World-Class Mine Performance
Joy Global’s direct service teams work
Joy Global LCM solutions
on-site and in local service centers to provide superior maintenance and
Every customer is a reference
repair services along with quality service products and consumables (SP&C) to
LCM solutions
meet the unique requirements of each
Joy Global LCM solutions link mines to the world’s largest
mining environment. These teams
direct service network, connecting with our customers from
work alongside mine personnel and
132 locations in 18 countries around the world. Joy Global’s
At the core of our commitment to
recommend productivity-enhancing
direct service model links our entire organization, from field
customers is providing world-class
options and modernizations to help keep
services to factory engineering to customer training and all
the asset available to achieve the lowest
disciplines in between. Our network allows customers direct
cost per ton throughout its life cycle.
access to mining equipment experts whenever and wherever
Delivering world-class mine performance
solutions through our unique direct service network. This allows us to collaborate with customers,
support is needed. We are focused on delivering customized
developing innovative parts, products,
solutions that solve mining’s toughest challenges.
consumables and systems that lower their total cost of ownership while
Partnership
safely maximizing production.
Understanding that each mining environment has unique challenges, Joy Global partners with each customer to accurately and effectively scope its requirements and TM
deliver world-class service that helps reduce downtime and operating costs. This partnership is founded on mutually
Our commitment to quality and reliability is supported by our focus
beneficial solutions and commitments to maximize safety, performance, planning, machine monitoring, maintenance,
on Operational Excellence. We use
repairs, technical service, training, information sharing and
Joy OpEx principles to eliminate waste,
efficient administration.
simplify the process, automate and remove people from harm’s way.
Customized support Joy Global leverages these partnerships to provide solutions that meet the complex applications and environments of our customers. Joy Global and our customers work in tandem to develop customized service support to complement current capabilities. Whether the customer requires dedicated service or simply replacement SP&C, Joy Global employs flexibility to configure its support to match any operating environment.
Optimized strategies Joy Global’s strategies are continually reviewed and optimized to meet the changing operational and production requirements of each mine. Through the utilization of global data and industry-leading technology, our service personnel analyze previous experience along with real-time machine data to recommend and implement the best strategy for
2 | Joy Global | P&H Electric Mining Shovels Product Overview
each environment. The strategies are established using a Reliability Centered Maintenance (RCM) philosophy focused on lowering the cost per ton, increasing production and supporting a zero harm environment.
2 | Joy Global | LCM overview
LCM overview | Joy Global | 3
Customers gain control with LCM
A wide range of customized LCM support
Joy Global offers a variety of LCM programs and will partner with you to configure a solution that best meets your needs. Once in place, a Joy Global contract manager will work directly with you to optimize the performance of your program. Depending on your requirements, we can manage your entire Joy Global equipment fleet or simply provide tools to help you better manage it on your own.
Examples of various LCM services
• Optimal maintenance and Component Exchange Program (CEP) scheduling through direct planning with Joy Global • Common supplier of machine exchanges results in continuous improvement of machine performance due to familiarity with a customer’s specific mining conditions
• Customizable and predictive pricing structures lead to better budgeting and long-term planning capabilities
Su
mer to
p
JoySmart Solutions
lo
• Machine Exchange Program (MEP) reduces need for capital outlay
PLCM Ser vic e
• Increased availability on machines: paying on a Cost Per Ton (CPT) or Cost Per Hour (CPH) basis fosters a culture of proactive maintenance
Customer requirements
Support
Improved cost control
SP&C, components, CEP, MEP and dedicated full service team
rt
For decades, Joy Global LCM programs have enabled customers to be proactive rather than reactive, allowing them to make decisions that optimize machine performance and offer long term benefits.
Optimized performance
Service technician(s) product specialist(s) and LCM coordination
Turn-key, full maintenance and repair
po
Factors to consider when deciding how to customize an LCM program that is right for your operation:
LCM coordination and service assistance (as required)
SP&C, components, CEP/MEP and service assistance included
bal
LCM coordination and service assistance (as required)
SP&C, components, CEP, and/or MEP
Cus
MEP
J oy
CUSTOMER
G
• Defined exchange processes and rebuild specifications reduce administrative costs • CPT/CPH allows for payment to be made according to production and reduces the need for large capital outlays
Performance Life Cycle Management (PLCM) Integrate JoySmart Solutions and further improve production, safety and TCO
• Flexibility of program makes it easy to add machine upgrades
With smart, connected products, Joy Global is able to provide visibility on the performance,
• Detailed history of SP&C and components consumption by machine allows for better analysis of operations and maintenance practices, resulting in lower operating cost per ton/hour
by reducing physical proximity to the machines and provide prognostics for the equipment as
health and safety of the mine and equipment, ensure more efficient and safer mineral extraction well as performance optimization for the people and processes. Through this direct partnership, Joy Global can move beyond the role of service provider and deliver the unique capability of anticipating customer and equipment needs. • Joy Operational Excellence drives performance to world-class levels • Integrated, game-changing technology and product upgrades • Global benchmarking of performance with LCM Operational Scorecard • Data centric view of people, process and technology TM
• Health Management and Condition Monitoring for real-time analytics • Targeted training programs to meet a wide array of needs • Prognostics: fix it before it breaks
4 | Joy Global | LCM overview
LCM overview | Joy Global | 5
Life Cycle Management
JoySmart Service Centers
Through collaboration, operational excellence and integrated technology solutions, Joy Global partners with our customers to provide the asset management strategy needed to achieve desired results. Customers can select from LCM options that complement their support structure to reduce costly downtime, optimize equipment performance and take the uncertainty out of maintenance, repair
Joy Global service
and rebuild management.
help maximize performance and productivity of P&H and Joy mining equipment. Customers are served directly by Joy Global service
Prognostics and remote health management
centers and distribution facilities that are regionally located and globally linked. The following service offerings are designed to help
Leverage predictive, prescriptive and
achieve each customer’s unique objectives:
real-time operational analytics to
Joy Global recognizes the diversity of our customers, allowing them to select from flexible service offerings that are designed to
transform that data and information
Service Products and Consumables
Component Exchange Program
to maintain and repair customers’
into actionable knowledge for
Production goals will only be achieved
equipment 24/7, 365 days/year. These
production and maintenance teams.
Our service products and consumables
if machines remain in operation.
regional service teams are regularly
Integrated services and technologies
(SP&C) are engineered and specifically
Minimizing machine downtime during
trained and recertified to maintain high
enable customers to achieve increased
selected to meet exacting application and
planned and unplanned outages is
proficiency standards.
production, higher availability, better
design standards. With dedicated regional
critical to maintaining production goals.
warehousing and computerized inventory
The Joy Global Component Exchange
Service center repair
systems, we can assure timely and cost
Program provides a ready supply of
Our unique direct service business
effective SP&C delivery to our customers
like-new, remanufactured components
model enables customers to deal directly
anywhere in the world.
incorporating the latest design
with Joy Global service centers offering
improvements, available from regional
expedient turnaround time and
Machine Assembly and Rebuild
warehouses for same day or next
high-quality service repairs based on
Our service teams are structured to
day delivery.
OEM specifications. Each service
machine rebuild by applying new
Technical and field services
well-trained technicians committed to
machine assembly factory best practices
We offer factory-trained service
delivering quality and reliability.
culminating with the Joy Global Flawless
technicians and skilled tradesmen
Management solutions are tailored to meet
utilization and improved profitability.
your cost objectives and optimize profits.
Performance Life Cycle Management
center is staffed with experienced and
be the preferred resource for every
Joy Global Life Cycle
Prognostics and remote health management
Start Up process. Our assembly and rebuild program is backed by a complete range of OE services including SP&C,
Life Cycle Management
Component Exchange Program (CEP), on-site project management, labor, shop services, as well as a wide range of
Joy Operational Excellence products/processes/people
technical support. Flawless from the Start
Contact your local Joy Global service team for more information on our service offerings or visit www.joyglobal.com
6 | Joy Global | LCM overview
LCM overview | Joy Global | 7
Joy Global worldwide locations
Product designs, specifications and/or data in this document are provided for informational purposes only and are not warranties of any kind. Product designs and/or specifications may be changed at any time without notice. The only warranties that apply to sales of products and services are Joy Global’s standard written warranties, which will be furnished upon request. Joy Global, Joy, Montabert, P&H, Joy Operational Excellence and related logos are trademarks of Joy Global Inc. or one of its affiliates. © 2016 Joy Global Inc. or one of its affiliates. All rights reserved. EN-LCM01-0616-V5
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