ERICSSON ACADEMY
LEARNING IN A CHANGING WORLD IT and Telecoms are rapidly combining to transform all areas of people, business and society. We now stand on the brink of fundamental innovation opportunities across industries, public services and in private life. Over the coming years, as technology advances, informationand communication infrastructure performancewill increase even more rapidly. This will enable new opportunities for people to learn, create, sustain and innovate for positive impact to our world – we are enteringinto the networked society. In this fast-changing business environment, it is essentialfor everyone to continuously develop their competence to achieve superior performance. Changingtechnologies, market and business
conditions,or career ambitions for an individual, requiresa continuous learning process. Ericsson Academy is a strategic learning initiative from Ericsson, designed to inspire people and organizations to exchange ideas, perform better, collaborate and stimulate innovation. The Academy provides a range of training, interactive forums, and learning materials online and on-demand, all tailored to an individual’s need. The purpose is to network and knowledge-share with employees, customers, universities, suppliers, and partners in order to drive the Information and Communication Technologies (ICT) industry into the next decade.
Learning today is on-demand, interactiveand collaborative. Companieswith a strong learning culture know how to leverage on collaboration and creativity, giving them a competitiveadvantage Petter Andersson, Vice President of Learning
OUR PERSPECTIVE ON LEARNING Learn in order to perform, perform in order to learn A successful learning culture is one where the value of learning is recognized as a critical investment and enablerfor business success. It is one where employeesfeel empowered and responsible for driving their own professional development. Leaders in a high impact learning culture work with competence planningand development of their employees and are role models in developing their own competence and learning. It is one which fosters an environment where everyday learning, informal and on-the-job learning as well as knowledge sharing form an integral part of the overall learning culture. The Ericsson Learning Excellence Framework is used to define, assess and support & drive the achievement of excellence using best practice and consistency in the way we manages the competence
of our people, in order to meet the business requirements short and long term. Only with well defined and embraced objectives as well as a baseline, it is possible to engage the organizationin a change. At Ericsson we have improvedour overall engagement index for learning with 33% over the last four years (based on our all employee survey). We also conduct full analysis of the competence needs required to become successful in areas such as LTE (Long Term Evolution) and EPC (Evolved Packed Core), and we are able to track the progress of competence for each job group anywhere in the world” Since the launch of our LTE EPC learning initiative we have improved our competence readiness for different professional groups with between 18 and 64%.
A learning culture entails much more than just taking a training course. In fact, according to studies about 80 percent of all learning activities are informal or nonmeasured forms of learning investments. Examples of these are: on-the-job training, such as job rotation, coaching and stretched assignments, different types of e-learning, collaboration forums like wikis, blogs, discussion forums, and in-person networking as well as many others. At Ericsson we strive for a learning culture in which learning and collaboration is embedded in our work and processes and utilizes a wide range of learning methods and technologies from informal to structured, from planned to on-demand. We are focused on aligninglearning and competence development with the Ericsson business strategy both globally and locally.
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ON-DEMAND LEARNING OPPORTUNITIES On-line digital based learning is a dynamic process for connecting knowledge to people, in an efficient and timely manner. The ability of a company to evolve its people and competence to the rapidly changing demand is essential for building an agile organization and to impact the business. At Ericsson Academy, we have implemented on-line learning opportunities internally and externally. We use a number of innovative digital formats ranging from traditional e-learnings to shorter podcasts, videos,
webinars and webcasts. The Ericsson Academy web portals support employees and other stakeholders by raising the bar on competence development and enhancing performance. Find out more about Ericsson Academy: http://www.ericsson.com/academy
LEARNING OPPORTUNITIES MADE LOCAL Our vision is to provide best learning value to our customers,and to enable their full potential. Our goal is that our customers rate us as the number one knowledgeprovider who develops breakthrough learningideas and to provide them the right competence at the right time. We focus on creativesolutions for learning related challenges and bringing them close to our customers Oliver Koch, Head of Customer Training
The worldwide presence of Ericsson offers a wide range of learning opportunities that enable employees, operators and students to improve their knowledge base. Our network of Ericsson Academy Centers around the world offer over 4500 instructor-led coursesfor both our internal employees and our customers,and many of them are also possible to deliver through virtual class rooms.
We strive to provide learning opportunities as close to you as possible with our local footprint. > 12 countries in Europe > 5 countries Middle East and Africa > 3 countries in The Americas > 7 countries in Asia Pacific
Find out more about our training centers around the Globe. http://www.ericsson.com/ourportfolio/ericsson-academy/education-centers
INTO THE FUTURE Driving change is about ensuring that competence is applied in the everyday work to enhance people performance. The main focus is to prepare people with the right competence at the right time enabling a strong value proposition towards our customers. In the networked society, new approaches in collaboration, innovation and creativity are necessary for problem solving, higher efficiency and enriching life.
Ericsson’s vision of being the prime driver in an allcommunicating world is enabled by our people. Our employees have the competence to drive development within our industry, through continuous life-long learning,and thereby turning business commitments into action.
Ericsson is a world-leading provider of telecommunications equipment and related services to mobile and fixed network operators globally. Over 1,000 networks in more than 175 countries utilize our network equipment and 40 percent of all mobile calls are made through our systems. We are one of the few companies worldwide that can offer end-to-end solutions for all major mobile communication standards. Communication is changing the way we live and work. Ericsson plays a key role in this evolution, using innovation to empower people, business and society. We provide communications networks, telecom.
The content of this document is subject to revision without notice due to continued progress in methodology, design and manufacturing. Ericsson shall have no liability for any error or damage of any kind resulting from the use of this document
Telefonaktiebolaget LM Ericsson SE-126 25 Stockholm, Sweden Telephone +46 8 719 0000 Fax +46 8 18 40 85 www.ericsson.com
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