Lapland Holidays with Canterbury Travel
2016
Contents 2
Introduction
3
Tour Inclusions, Activities & Special Offers
4-5
Pyha Resort and
Accommodation 6-7 Idyllic Lapland 8-9
Lapland Lullaby
10-11
Magical Sojourn
12
Enchanting Lapland
13
Frequently Asked
Questions 14
Terms & Conditions
15
Weddings in Lapland &
Travel Insurance
Welcome to Lapland with Canterbury Travel
Imagine a place where the scenery is simple yet majestic; where sheer silence is only broken by the sound of huskies barking excitedly in anticipation of their next sleigh run. This is the place where you can drive a snowmobile through deep, crisp snow or enjoy a romantic reindeer sleigh ride. This is the glory of Lapland, the home of a kindly gentleman, now over 400 years old, who still believes in the true meaning of Christmas – Santa Claus. Celebrate the festive season and enjoy a once in a lifetime holiday to a land full of mystery and magic. For Canterbury Travel are not about the movement of people, but about precious moments worth remembering. Canterbury Travel is the premier Lapland tour operator. The company has been in the ownership of the same Irish family since its inception over 40 years ago. We believe that when you participate in a Canterbury Travel tour, it’s important to enjoy the best standards of service and tour content available whether you choose a day trip or a longer stay. Our holiday arrangements are inclusive not only of flights, accommodation and transfers, in-flight catering and meals as per itinerary but outdoor activities as specified using huskies, reindeer and snowmobiles, the hire of snow suits and
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boots, plus entertainment and presents for children ages 2-11 years inclusive. Day trips are full of activity and set in the countryside of Lapland. Overnight tours provide for a more relaxed atmosphere, an enhanced activity programme in wilderness locations and the romance of searching for Father Christmas. No matter which tour you choose an individual meeting with Santa is assured and children can deliver in person their Christmas letters and receive a present from the great man.
For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
Visit Santa with Canterbury Travel
Tour inclusions, Activities and Special Offers On certain tours the following items are included. Please look out for the icons on individual tour pages. FREE SPECIAL SOUVENIR On departure from Lapland you will receive a souvenir licence to commemorate your visit to Lapland, crossing the Arctic Circle and covering the traditional activities undertaken. FUN FOR ALL Children’s entertainment is available at the hotel in Pyha. The children’s entertainers perform in the late afternoon/early evening, with the exception of arrival and departure days.
CD
FREE SOUVENIR CD Throughout your stay in Lapland you and your children can sing along to our very own ‘in Search of Santa and his Elves’ song. (1 CD per booking provided, prior to departure from Lapland.)
TOUR ACTIVITIES
Your holiday to Lapland is a wonderful opportunity to experience an array of fun yet traditional snow based activities, which are indigenous to this region.
1 DAY ENCHANTING LAPLAND On a day trip you will be transferred by a snowmobile drawn sleigh to a beautiful remote hamlet in the Lappish countryside. Once at location you can enjoy, you can enjoy some warming hot berry juice in the snow igloo and you are free to enjoy husky and reindeer sleigh rides, tobogganing & snowmobiling at your leisure. Plus, the highlight of the day – a private meeting with Santa.
2-4 NIGHT TOUR ACTIVITIES Make Friends with the Huskies Prepare to be enthralled as the gallant huskies power their way through the Lappish countryside, beneath trees laden with snow in search of the great man. During your 90 minute husky adventure you can learn the art of husky mushing,
YOUR FLIGHTS
or experience a thrilling sleigh ride as a passenger. Tour the husky farm and learn about the lives of the dogs and meet some of the huskies. Learn about Santa’s Reindeer Your 90 minute reindeer adventure takes in a beautiful sleigh ride through the forest. While at location you will be listening to engaging stories about these magnificent creatures from the herdsman while enjoying hot berry juice beside a log fire. There may even be time to feed the reindeer. Snowmobile Experience Enjoy a 1.5km snowmobile and sleigh ride through the snowy tundra of the Arctic as we search for Santa. Children’s snowmobiles will be available at different locations. Snow Activities There will be a variety of snow games with Santa’s Elves including snowman making, tobogganing and snowball fights. Additional use of toboggans in resort is free of charge. Meet the Elves at Home Your search for Santa will include a visit to the Elf House, where you will meet Wendy Wood and some of the Elves who have been preparing toys for all the boys and girls who have made it on to Santa’s ‘good children list’ this year. Journey to a Magical Post Office View the Magical Post Office and see where the Elves sort the mail. While in Lapland you will have the opportunity to send postcards to your loved ones. Your Santa Visit – All Tours When your search for Santa is finally realised and you discover this enigmatic man’s home, you and your children will meet him in private. See their faces light up as they achieve their dream of meeting the real Santa. Children age 2-11 years will receive a gift from Santa. Your Personal Tour Guide – Overnight Tours Throughout your stay in Lapland you will be accompanied by a personal tour guide. They will meet and greet you at the airport in Lapland and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland.
Tours in this programme are undertaken by charter flights. Charter services are based on the use of Aer Lingus aircraft, from airports as specified in the programme. Flight times shown are subject to final slot confirmation by the airport authorities.
SPECIAL OFFERS
CLIENT SECURITY
To qualify your party must comprise of at least 4 passengers including 1 child between 2-11 years at the time of return travel. The youngest child in your party (between 2-11 years) will be allocated the half-price child place. Minimum 4 persons, excludes infants. Only 1 half-price child place will be permitted per booking.
Canterbury Travel is a fully bonded tour operator. Clients travelling from the Irish Republic are protected by the Tour Operators Licence no. 096 issued by the Commission for Aviation Regulation. Clients booking with Canterbury Travel are fully protected. Canterbury Travel is a full time agency member of the International Air Transportation Association (IATA). Reliability remains assured. ABTA V6364.
Limited HALF-PRICE child places A limited number of HALF-PRICE child places are allocated to our day 1 day tour and to selected departure dates on the 3 day tour.
The half-price child places are offered on a first come first serve basis and are extremely popular; please refer to our website for latest availability.
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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Visit Santa with Canterbury Travel
The magical resort of
Pyha
P
yha is a small village which is set in stunning scenery on the edge of the National Park area that is renowned for its excellent ski facilities. It is no wonder that Santa has chosen to reside in this marvellous location situated just above the Arctic Circle. In Pyha you can choose to stay in a variety of accommodations from a contemporary apartment, to a traditional log cabin, or a comfortable hotel room, convenient to resort. It is hard to imagine anywhere more beautiful or unspoilt than Finnish Lapland. And, it is here where we can see why Santa has chosen Lapland as his homeland…
Pyha Log Cabin
In Pyha we have a selection of log cabins which are suitable for families of 3-6 persons. The log cabins vary in style, layout and decoration. Cabins are open-plan (so no separate bedrooms) and the beds vary from double beds and bunk beds (very traditional and Lappish in style) to beds/mattresses in a loft area suitable for both adults and children. Cabins have a log fire, drying cupboard, kitchenette, sauna and a shower room with w.c. Cabins are generally 15-25 mins walk from resort centre.
Pyha Log Cabin
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Pyha Log Cabin
For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
Pyha Suite
A Pyha Suite is suitable for 2-5 persons. The Pyha Suites have 2 bedrooms, one with twin beds and the other with a double bunk at the lower level and a single bunk above. They also offer a sauna, private facilities, drying cupboard, kitchenette and a lounge area with TV/DVD. The Pyha Suites are a short walk from resort centre.
Pyha Apartment
A Pyha Apartment is suitable for 4-8 persons. The Pyha Apartments have 3 bedrooms, two with twin beds and another with bunk beds. A sauna, private facilities,
Pyha Suite
drying cupboard, kitchenette & a lounge area, with double sofa bed and TV/DVD make these apartments an attractive alternative to a cabin. Apartments are approx. 8 mins walk from resort centre.
Pyha Hotel Rooms
The main hotel where the restaurant is located features a selection of rooms for 2-3 persons. Plus a small number of family rooms, that can accommodate 4 persons. This is an excellent choice should you wish to have easy access to the restaurant.
Pyha Apartment
Pyha Hotel Room
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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Idyllic Lapland Capture the true spirit of Christmas at the scenic resort of Pyha, the perfect setting for your 3 day Lapland activity holiday. Drive snowmobiles over open tracks and experience reindeer and husky sleigh safaris as your Arctic expedition begins. Santa’s Special Elves, Noisy Nod, Tricky Dicky, Speedy Sam and Snowy Bowy will ensure that you have lots of fun along the way as you search for the great man. And, while Santa has been very busy supervising the dispatch of toys in time for Christmas Day; he will be thrilled to meet all the children who have made this very special journey to see him.
Tour details Day 1 FUN FOR ALL
FREE SPECIAL SOUVENIR
CD FREE SOUVENIR CD
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LIMITED ½ PRICE CHILD PLACES
It’s time to join us for our Arctic adventure in Lapland. Upon arrival in Rovaniemi, your personal tour guide will be waiting to meet you, and then it’s time to board your coach for the journey to the resort of Pyha. A brief stop will be made in Luosto, where you will receive your warm over garments and boots before resuming your journey to Pyha. After checking in to your accommodation, this evening enjoy dinner in the restaurant. Evening meals are buffet style and usually include a selection of children’s favourites. Will Tricky Dicky outwit you this evening in resort?
For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
2 night Idyllic Lapland to Pyha
Your Search for includes: • Meet the Elves at Home • Journey to a Magical Post Office • 90 minute Reindeer Experience • 90 minute Husky Experience • Snowmobile & sleigh ride (1.5km) • Children’s snowmobiles • Snow games with Santa’s Special Elves • Tobogganing • Private meeting with Santa • Present from Santa • 2 nights full board accommodation • Festive Gala dinner • Flights with Aer Lingus • In-flight catering • Thermal snow suits and boots • Souvenir licence and CD • All taxes
Day 2
Your ultimate Lapland experience commences this morning as we begin our expedition to search for Santa. Following a warm and filling breakfast, join your tour guide and head to a variety of locations where snowmobiles, reindeer and husky teams will lead the way in the quest to find the great man. Today we’ll meet the huskies and experience a thrilling husky safari. Later at the reindeer farm, you might like to briefly relax by an open fire for a cup of hot berry juice, while listening to tales of the lives of the reindeer from the herdsman. We’ll stop for a simple yet warming lunch before resuming our activities. Will you meet Santa in his secret hideaway today or will you see the Elves at home? Perhaps Noisy Nod or Wendy Wood will provide us with a clue as to where Santa may be. Following a fun-filled day it’s time to return to Pyha, there may still be time to play in the snow before enjoying the Festive Gala dinner this evening.
Day 3
After a hearty breakfast, our search for Santa resumes. It’s imperative that you find Santa today, if you failed to meet him yesterday. Once again, we will enjoy sleigh rides in the Lappish wilderness drawn by the faithful reindeer, valiant huskies or a motorised skidoo. Santa is always thrilled to meet and to speak with every child who visits him, for he knows that they have travelled from a far and he has a little present for each and every one of them. Lunch will be provided prior to departure from Pyha. During your journey to the airport, you will receive you will receive a commemorative licence of your stay in Lapland. As we say farewell to Santa, Noisy Nod, Tricky Dicky, Snowy Bowy and Speedy Sam, let’s sing the Elf Song just one more time…
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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Lapland Lullaby Escape the hustle and bustle of the modern world and be transported to a land full of mystery and magic. Join us in celebrating all that is Christmas in the beautiful yet small resort of Pyha. Here you will be spellbound by the beauty of the Lappish Wilderness. Feel the power of the paw, as the huskies whisk you away through ancient snow-covered forests and experience a sheer adrenalin rush as the snowmobiles power through virgin snow as you search for Santa.
Tour details Day 1 FUN FOR ALL
CD FREE SOUVENIR CD
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FREE SPECIAL SOUVENIR
Leaving Ireland far behind, we arrive in Lapland. Sit back and relax on board the coach and after crossing the Arctic Circle – let the fun begin as we sing the Elf Song! Prior to arriving in Pyha, a brief stop will be made in Luosto to collect your thermal clothing. You may be staying in a wilderness location but fear not as the accommodation in Pyha will provide you with all your regular creature comforts. After you have checked in to your accommodation, we hope the spirit of Christmas begins this evening as you relax and enjoy the welcome dinner.
For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
3 night Lapland Lullaby to Pyha Day 2
Enjoy a hot buffet breakfast in resort. Then it’s time for our adventure to begin; join your guide and set off to a secret location where we have been advised Santa has recently been seen. Huskies and reindeer will help you and the Special Elves will provide clues as to where Santa may be. Learn about the lives of Santa’s furry friends, there may even be time to feed a reindeer before enjoying a sleigh safari. After an exciting morning, we’ll stop for a simple yet warming lunch. At the Magical Post Office, perhaps one of the Elves will know where Santa is? If we don’t find him at home today, then we are certain to do so tomorrow. Back in Pyha you may wish to relax with a sauna. Once again this evening there will be a buffet style dinner.
Day 3
Following breakfast, we’ll resume our search for Santa and our new friends the huskies and reindeer will help us with our endeavours once again. Perhaps Prancer, Donner & Blitzen will advise our guides of the best routes to take. This morning we will be transported across prepared tracks in an
area known for its outstanding natural beauty. Only the sound of the ever powerful snowmobiles will briefly break the sense of peace and tranquillity. Will Wendy Wood and Corporal Kandy know where Santa is? Expect to play lots of snow games with the Elves, although you’ll need to try to keep up with Speedy Sam as he races around. Watch out for Tricky Dicky, will he send you in the wrong direction, as we undertake a final search for this mesmerising, jolly man? Tonight we will enjoy a farewell Gala dinner in Pyha.
Day 4
This morning you can relax in resort before we say a fond farewell to our Lappish friends. Lunch will be taken in Pyha. Your personal tour guide will be providing you with a souvenir licence to commemorate crossing the Arctic Circle, en-route to the airport.
Your Search for includes: • Meet the Elves at Home • Journey to a Magical Post Office • 90 minute Reindeer Experience • 90 minute Husky Experience • Snowmobile & sleigh ride (1.5km) • Children’s snowmobiles • Snow Games with Santa’s Special Elves • Tobogganing • Private meeting with Santa • Present from Santa • 3 nights full board accommodation • Festive Gala dinner • Flights with Aer Lingus • In-flight catering • Thermal snow suits and boots • Souvenir licence and CD • All taxes
If possible, a short stop will be made to enable you to purchase some Lapland souvenirs, before it’s time to board your flight home to Ireland.
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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Magical Sojourn For an authentic Yuletide experience choose the Magical Sojourn tour. Pyha, which is set in the National Park, is truly entrancing and your children will be elated when they meet Santa’s Special Elves – Tricky Dicky, Speedy Sam, Snowy Bowy and Noisy Nod. For only in Finnish Lapland will you meet the real Santa Claus.
Tour details Day 1
FUN FOR ALL
CD FREE SOUVENIR CD
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FREE SPECIAL SOUVENIR
Sit back and relax during your flight to Lapland, for you have some fun-filled days ahead of you. On arrival in Santa’s magical homeland our expert tour guides will be waiting to greet you. As we transfer by coach to the enchanting resort of Pyha - your jovial guide will help you to master the actions which accompany the Elf Song. On the journey to resort, a brief stop will be made to collect your thermal snow suits and boots, then when we reach Pyha it’s time to check in to your accommodation. This evening acquaint yourself with the resort and relax and enjoy the welcome dinner.
For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
4 night Magical Sojourn to Pyha
Your Search for includes: • Journey to the Magical Post Office • Meet the Elves at home • 90 minute reindeer experience • 90 minute husky experience • Snowmobile and sleigh ride (1.5km) • Children’s snowmobiles • Snow games with Santa’s Special Elves • Tobogganing • Private meeting with Santa • Present from Santa • 4 nights full board accommodation • Festive Gala dinner • Thermal snow suits and boots • Souvenir licence and CD • Flights with Aer Lingus • In-flight catering • All taxes
Day 2
After breakfast it’s time for our adventures to begin as we search for Santa. Pushing the boundaries of our imagination, the loyal huskies and the reindeer will act as our guides, forging their way through the snowy plains. Meet the huskies at home before learning the art of mushing and driving a team of dogs over prepared tracks. Tricky Dicky may challenge you to a snowball fight here today. Later enjoy a reindeer safari past trees laden with snow and enjoy some hot berry juice beside a log fire. Will Snowy Bowy offer any clues to where we may find Santa today?
Day 3
Today is a rest day in resort allowing you to appreciate the tranquillity of Pyha. If you’re feeling more energetic try some skiing, additional charges apply locally. Alternatively, a selection of optional excursions will be available to purchase locally. Lunch and dinner will be served in the restaurant.
Day 4
Today we resume our search for the elusive Father Christmas. Surely today, we will meet him personally as he knows the great lengths we have gone to find him. Santa will be delighted to welcome you into his home. Have you listened to the clues provided by the Special Elves during your stay? Have you realised where Santa’s secret house is? Travelling across snowy tracks – we finally discover Santa’s home. Mrs Claus will be there to greet us along with some of our favourite Elves. As your family meets Santa, children will be enthralled to receive their special gift from him. Lunch will be provided and a farewell Gala dinner will be served this evening.
Day 5
For your final morning in Pyha, you may wish to make use of the resort facilities. After lunch it’s time to say goodbye to Pyha and our wonderful new friends Tricky Dicky, Snowy Bowy, Noisy Nod, Speedy Sam, Wendy Wood and Corporal Kandy. Enroute to the airport, a brief stop may be made to enable you to purchase a souvenir of your Lappish Adventure.
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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Enchanting Lapland Enjoy an exciting sleigh transfer from the airport to a beautiful location in the Lappish countryside before visiting a snow igloo and participating in a host of traditional Arctic activities. Tour details Leaving Ireland at around 8am, breakfast will be served on board your flight. It takes 3½ hours to fly to Lapland and on arrival at Enontekio Airport, we’ll provide you with snow suits and boots to keep you warm during the day. Then it’s time to head to a beautiful location set beside a frozen lake shore by snowmobile and sleigh. Once at the venue you can relax and enjoy the magic of this amazing winter wonderland. Learn to drive a snowmobile (suitable for both adults and children alike). Of course, children always love to try some tobogganing and here we have special Stiga toboggans available, which allow them to have greater steering ability to enhance their enjoyment. As you enter the Snow Igloo there are ice sculptures and tables also made of ice, where you may sit and sample some traditional hot berry juice. No journey to Lapland would be complete without experiencing an authentic sleigh ride pulled by either a team of huskies or Santa’s faithful reindeer. Yet where will you find Santa?
Your Search for includes: • Sleigh Transfer from the airport grounds • A visit to a Snow Igloo • Husky and reindeer sleigh rides • Adult and children’s snowmobiles • Tobogganing • Private meeting with Santa • Present from Santa • Thermal snow suits and boots • In-flight catering • Hot lunch at the venue • Souvenir Licence • All taxes
Well, a snowmobile and sleigh will be waiting to transport you to his secret hideaway in the forest. Father Christmas knows that you have travelled from a far to see him & your private family meeting with him has been carefully arranged by Santa’s Helper. Each child will receive a gift from Santa. Lunch will be available throughout the day and the menu usually includes soup, baked potatoes with either a meat or vegetarian filling, pasta and a traditional sweet dessert of pancakes and jam. Finally, after a fun-filled day, it’s time to return to Enontekio Airport leaving Santa and his helpers to continue with their important duties. Dinner will be served during your return flight.
FREE SPECIAL SOUVENIR
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LIMITED ½ PRICE CHILD PLACES
For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
Visit Santa with Canterbury Travel
FAQ’s
HOW MUCH IS THE DEPOSIT AT THE TIME OF BOOKING? To make a reservation the required deposit is €200 per person. If you book via the Canterbury Travel Reservations Office on Dublin (01) 6770776 or from N. Ireland on 01923 822388, the balance is then payable 8 weeks prior to departure. (Other terms may apply if you book via a Travel Agent.) WHAT IS INCLUDED IN THE COST OF MY TOUR? Return charter flights to and from Rovaniemi or Enontekio Airport in Finland. Services as specified within the tour itinerary, transfers, accommodation and meals, and the loan of snow suits and boots for the duration of your stay. Gifts for children age 2-11 years inclusive on day tours and a gift allowance for children age 2-11 years on all overnight tours. IS IT LIKE VISITING AN AMUSEMENT PARK WITH A SANTA GROTTO? Not at all, our tours operate to resorts and venues which are typically idyllic and traditional. Where possible, our activity programmes are not held in touristic centres. WILL WE FIND SANTA? Santa being such a wise man, he knows that you have made a very special effort to find him. When you and your family have your private meeting with him, he will have a gift for all children (ages 2-11 years inclusive) and he will fully understand your children and provide appropriate answers to their questions. WILL THE REPRESENTATIVES SPEAK ENGLISH? On overnight tours you will be accompanied by a personal tour guide. They will meet and greet you at the airport and will be on hand throughout each day of your tour. Your guide has expert local knowledge and will be able to answer most of the questions you may have while in Lapland. Both our tour guides and our local representatives speak very good English. HOW COLD WILL IT BE IN LAPLAND? Generally temperatures average between -5c and -25c, although it has been known to drop to -45c. It tends to be warmer late Nov and early Dec and you may wish to take this into consideration when booking your tour. However, we do provide a loaned thermal snow suit and boots for the duration of your stay in Lapland. WILL IT BE DARK DURING YOUR STAY? An average day in Lapland provides 4-5 hrs of grey light (usually between 10.00 and 14.30 Finnish time, although this can vary subject to location). When the sky is clear, it may be blue with the most amazing colours. At other times, the sky will be as though it is night time, although any light is reflected by the snow, making it possible to see where you are walking. Venues in Lapland are generally lit by roaring fires & Lappish outdoor candles, which provide a very attractive setting for our events. WILL WE SEE THE NORTHERN LIGHTS? It is possible to see the Northern Lights (Aurora Borealis), though as a natural phenomenon, there is no guarantee. The lights appear like a storm in the sky with white, red or green lights dancing through the atmosphere. CAN I DRIVE A SNOWMOBILE? To drive a snowmobile you must be in possession of a valid driving licence with the following exception – where all driving is undertaken on private land, the minimum driving age is 15 unless driving a children’s snowmobile where the minimum age is 4 years (subject to height restrictions). HOW SAFE IS IT? It’s perfectly safe as long as you follow the instructions of your Arctic guides. Please remember that our activities operate in Arctic conditions & in the interests of safety your guide may alter the schedule contents of the tour at any time.
IS THE TRIP SUITABLE FOR AN INFANT? Infants (ages less than 2 years at the time of return travel) are permitted to travel on our tours. However, prior to booking parents must take into consideration the nature of the terrain and the Arctic weather conditions where temperatures can fluctuate between -5 to -25c in December. You will be required to supply suitable clothing for your infant. The infant admin fee is €150. IS THE HOLIDAY SUITABLE FOR DISABLED OR SEVERELY ILL CHILDREN? We understand that for many severely ill and disabled children and their parents, a visit to meet Santa is a magnificent dream. Our promise to you is that we care enough to try and ensure that this dream is realised. We have the honour to work with a number of leading children’s charities and we carry many children with conditions including cancer, cystic fibrosis, blindness and paraplegia. We hope to continue to play a part in making such special dreams come true. WHAT IS THE FOOD LIKE? Clients participating on an overnight tour will begin the day with a buffet breakfast with hot and cold options, followed by a simple yet warming lunch provided at the activity venue. The buffet dinner is more substantial and caters for most tastes, with children’s favourites available. Buffet stations are replenished frequently. For day tours please refer to p.12, where a sample menu is specified. Food will be served throughout the day at the activity location. CAN WE MARRY OR RENEW OUR VOWS IN LAPLAND? Lapland is the most romantic location to hold your ceremony and our wedding coordinator can help to take of everything to ensure that your day is memorable. NO SMOKING POLICY A no smoking policy operates on all our charter flights and coaches to Lapland. The accommodation and restaurants used in this programme are non-smoking in all areas. WHAT ARE THE PASSPORT AND HEALTH REQUIREMENTS? For UK and Irish citizens a full 10 year passport is required for entry into Finland (5 year passport for children). Other passport holders should seek advice from the Finnish Embassy at Russell House, Stokes Place, Dublin 2. Ireland. Tel +00353 (1) 4781344. Passports should be valid until following the return date from Finland. For non EU citizens usually a min 3 month passport validity will be required, which should be confirmed with your local Finnish Embassy. There are no vaccination requirements. However, when travelling overseas, it is prudent to advise your Doctor of your destination & to secure the latest professional advice as to any precautions that may be necessary. WHAT IS THE LOCAL CURRENCY? The Euro is the currency used in Finland. Please note there are no banking facilities at Enontekio Airport and only limited facilities at Rovaniemi Airport. Clients should obtain currency prior to departure. BROCHURE PHOTGRAPHY Photography used for day time images in this brochure and on the website has been undertaken during the period of ‘greylight’, offering the most suitable conditions with clear skies. Due to the changeable nature of the Arctic weather, such conditions cannot be guaranteed. All photography has been obtained using professional equipment and professional photographers. Reproductions to the same standard may not be possible using normal amateur equipment.
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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Terms and Conditions CANTERBURY TRAVEL (LONDON) LTD. herein after called the Company, give notice that: 1. All arrangements are made subject to the following terms and conditions. When you book with Canterbury Travel you are deemed to accept in full, the Booking Conditions herein together with any other information brought to your attention before you booked your package. Please read them carefully in conjunction with ‘Frequently asked questions.’ From the time we issue our Confirmation/ Invoice for your chosen tour a contract exists between you and Canterbury Travel. These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Each party agrees that any dispute, claim or other matter arising from or in connection with your contract or booking will be dealt with the Courts of England & Wales only (if not referred to Arbitration – see clause 7). 2. When making a booking, the Client agrees to check all the details on the confirmation invoice at the time of issue. You have 14 days to advise Canterbury Travel of any errors or discrepancies. Notification of any errors outside this period will be subject to amendment fees. See Condition No. 5 3. After acceptance of the booking if the Client cancels his arrangements or does not pay the balance of the holiday price by the prescribed time the Company reserves the right to cancel the booking and in such cases the Client will forfeit the deposit. In addition if either event occurs within 56 days of departure the following cancellation fees become payable by the Client.
more than 56 days
29-56 days
15-28 days
0-14 on day of departure
Deposit
40%
60%
100% Total cost
15. Activities throughout your holiday are undertaken in Arctic conditions. The organisers reserve the right to vary the tour content and duration of activity in accordance with local safety practice. Duration of outside activities will vary in accordance with conditions applicable on the day and times and schedules specified in the itinerary are those expected to apply but will be adjusted locally to fit with current conditions. Parents and guardians are responsible at all times for the supervision of children travelling within their party for the total duration of the tour. Structures featured within our tours, built from ice, snow etc, eg Snow Holes, Snow Igloos are dependent on satisfactory levels of snow and means of its compactability. Where inappropriate conditions exist such structures cannot be provided as they are dependent on specific Arctic weather conditions prevailing. Tours within our brochure operate in the Arctic. Most pictures in the brochure/website depict snowy conditions. Lack of snow however would not be an acceptable reason for cancellation or compensation. The programme would be adapted to fit with this situation. The tour would continue with the other or alternative elements provided and there would be no right of cancellation due to lack of snow.
Period before departure within which written cancellation is received:
14. If the Client shall bring a claim against the Tour Operator, arising out of the negligent acts or omissions of the Tour Operator’s agents, suppliers or subcontractors, and if the said claim is settled by any payment by the Tour Operator to the Client, whether by agreement or following a court judgement, the Tour Operator shall be subrogated to the customer’s personal rights of action against the said agents, suppliers or subcontractors for recovery in the customer’s own name. Further, the Client will render all necessary assistance to the Tour Operator in connection with any recovery proceedings.
Cancellation charges including (deposit paid) as % of total price. We regret that in the event of cancellation, deposits cannot be carried over to a future year or to alternative travel arrangements.
4. If the Client cancels the arrangement, or the Company cancels the arrangements because of failure by the Client to pay the balance by the prescribed time, the deposit is forfeited. Additionally, the Company may recover from the Client any additional costs incurred in making and cancelling the arrangements. See condition no. 3. 5. Amendments of bookings received in our office in writing prior to 56 days in advance of tour departure will be charged an amendment fee of €75 per person involved in the transaction. Amendments to bookings made within 56 days of departure will be treated as a complete cancellation of the holiday involved and cancellation fees set out under booking condition 3 still become applicable. Name changes are accepted at any time prior to departure at a cost of €75 per person administration charge, provided at least one member of the original party continues to travel. In addition any costs incurred to airlines for cancelled air tickets and any additional cost incurred for new tickets at higher value will be charged. Where scheduled airlines are concerned this this will often be the total value of the original air ticket as a minimum. A further charge of €50 for administration & re-issue of ticket fees will be made for names changed within 14 days of travel. 6. All arrangements quoted in this brochure are based on known costs and exchange rates when the brochure was produced in February 2016. The price of your holiday is subject to surcharges on the following items: governmental action, currency, aircraft fuel, overflying charges and airport charges. Even in this case we will absorb an amount equivalent to 2% of the holiday price which excludes any insurance premiums and any amendment charges. Only amounts in excess of the 2% will be surcharged. If this means paying more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for holiday insurance & amendment charges. Should you decide to cancel because of this, you must exercise your right to do so within 14 days from the date printed on the replacement invoice. Having already provided for the above in the event that the currency exchange rate or other factors better that from which the brochure is costed no refund would be made. 7. If circumstances beyond the Company’s control cause either withdrawal or modification of the advertised arrangements which are made by the Company as agents for the suppliers of transport, accommodation and other services, the Company agrees to immediately notify Clients and if possible offer a comparable arrangement or a prompt and full refund of all monies paid by the Client. Such withdrawal will not take place after the date when the balance becomes due, with the exception of booking condition No. 20, unless for reasons amounting to force majeure or in the event that the Client defaults in payment of the balance. 8. Disputes arising out of, or in connection with this contract, which cannot be amicably settled, may (if the Client so wishes) be referred to arbitration under a special scheme which, though devised by arrangement with the Association of British Travel Agents is administered quite independently by the Chartered Institute of Arbitrators. The scheme (details of which will be supplied on request) provides for a simple and inexpensive method of arbitration on document alone with restricted liability on the Client in respect of costs. The scheme does not apply to claims for an amount greater than €5,000 per person or €25,000 per Booking. Where a claim for personal injury is made the limit on the amount claimed is €1,500 per person. If you elect to seek redress under this scheme written notice requesting arbitration under the scheme must be made within 18 months after the scheduled date of return from the holiday. 9. Responsibility is accepted by Canterbury Travel that the tour arrangements described in this programme are provided to reasonable standard. Responsibility is also accepted for the proven acts and/or omissions of our employees, agents and suppliers under our control. Appropriate compensation will be offered should we fail in this respect. Such compensation payments do not apply for changes resulting from changes of schedules and cancellations by air, sea and rail transportation companies, war or threat of war, riots, industrial disputes, disasters of natural or nuclear nature, terrorist action or other reasonable events beyond our control. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water or rail our responsibility is limited in accordance with the relevant conditions of the carrier. We have limited liability/ responsibility with regards to airlines and aircraft. 10. Responsibility is accepted for proven negligent acts or omissions, by our employees, agents and suppliers, under our control, in respect of claims arising as a result of death, bodily injury, or illness caused to the lead name to the contract and/or any other named persons on our confirmation invoice. Suppliers mentioned above are defined as those providing goods or services appertaining to your holiday with whom we have formal contractual relationships. Where the services in question are carriage by air, water, land or rail our responsibility is limited in accordance with the relevant conditions of the carrier. Such claims being subject to English Law in respect of any question of liability or quantum and all proceedings shall be within the exclusive domain of the English Courts.
16. For our Day Tours, in the event of an aircraft diversion or delay in departure our total liability to you will be as follows: a delay in departure exceeding 4 hours where the Clients have not boarded the aircraft will result in the tour being cancelled with a full refund of payments made. In the event of aircraft diversion the following procedures will be followed: where the new airport of arrival is within a 150 mile radius of the original airport by road, bus transportation will be provided to the original airport and the tour will operate in full. To comply with flight crew regulations this will inevitably mean the departure from Lapland in the early hours of the following morning. For arrivals at airports outside a 150 mile radius a Day Tour based on appropriate services available in the locality at short notice will be provided, which of course may vary greatly to that offered in the tour described. In all the years of operation of Day Tours, nine have been cancelled and only four diverted to an airport. By agreeing to our booking conditions you accept our total liability to you in the event of tour cancellation will be a full refund of tour cost. We cannot be responsible for other out of pocket expenses such as overnight hotels, petrol, taxi fees etc. Passengers availing of a Travel & General Insurance Services Ltd policy will receive compensation of €50 per person for such items. 17. The operation of Magical Illusions within the tour content cannot be guaranteed as they are subject to suitable conditions applicable within the Arctic environment and do not form part of our contract with you. We do wherever possible operate such illusions as they do enhance the tour quality. Images used within the brochure/website of Santa and his elves are purely representative of the standards that are provided on our tours. Actual elves and Santa may vary in accordance with location visited. 18. It is advisable to take out an insurance policy at the time of booking as you are at risk as soon as you pay a deposit to us. If you fail to make appropriate insurance arrangements in a timely manner, we will not be liable for any losses or expenses which you may incur for claims which might normally have been covered by insurance in respect of circumstances for which we are not responsible. Where you take insurance offered by Travel and General Insurance Services Ltd, the premium must be paid at the time of booking. 19. Canterbury Travel reserve the right to adjust the content of inclusive tours featured in this programme. Prior to your entering into a contract with us, such changes will be advised to you. Should adjustments be necessary after you have entered into a contract with us we will advise you in writing or by email. 20. Should the need arise, we reserve the right to substitute an alternative air carrier, aircraft type, origination/destination airport or to operate the flight via another domestic airport to that previously quoted for our tours. Such alterations do not provide a right of cancellation or compensation. 21. Any money paid by a Client to an officially appointed agent of Canterbury Travel is at all times held on behalf of the License holder as granted by the Commission for Aviation Regulation i.e. Canterbury Travel. 22. Where specified in our programme, half-price child places are offered on a subject to availability basis. To qualify, bookings must consist of a minimum of 4 passengers including 1 child between 2-11 years at the time of return travel. If a half-price place is applicable it will be allocated to the youngest aged child. Should amendments occur to the booking resulting in a reduction in party numbers below the minimum requirement the half-price child place is forfeited and a revised invoice will be issued. Award of halfprice child places is at the sole discretion of Canterbury Travel and may be withdrawn or introduced at any time in accordance with management decision. Only 1 half-price child place will be granted, per booking. Promotional Offers cannot be combined. 23. Our interest lies in providing our clients with a hassle free and enjoyable holiday. Thereby if in our reasonable opinion or that of a person in authority, any threatened disruptive action prior to commencement of your holiday, or subsequent action on holiday, which affects the enjoyment of others, allows us the right to terminate your personal holiday and similarly for all others named within the same booking. Should this occur there would be no refund or compensation paid and it would be necessary for you to arrange at your own expense return transportation to the United Kingdom or Ireland and any other costs relating to your alternative arrangements. 24. Consumer Protection: – The air holidays and flights in this brochure are protected by the Commission for Aviation Regulation, since we hold a Tour Operators Licence granted by the CAR. Our licence number is T.O.096. In the unlikely event of our insolvency, the Commission for Aviation Regulation will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information, visit the Commission for Aviation Regulation website at www.aviationreg.ie 25. Excursions, other tours or services that you may choose to book or pay for whilst you are on holiday, are not a part of your package holiday provided. For any other excursion, tour or service that you book, your contract will be with the provider of the service and not with us. We are not responsible for the provision of the excursion, tour or service or for anything that happens during the course of its provision by the operator or supplier.
11. Where you suffer any accidental illness, personal injury or death, resulting from any activity not part of your holiday arrangements made by us, all possible advice and assistance will be offered. This will include where appropriate at our discretion, financial assistance up to a limit of €5000 per booking. Such financial assistance is limited to appropriate circumstances whilst you are still outside the United Kingdom/Ireland and will be by way of a loan which you will be required to repay within 56 days of your return to the United Kingdom /Ireland. Canterbury Travel must provide written consent before any expenditure can be considered and further Canterbury Travel reserve the right to have complete control over legal proceedings including but not limited to the selection, appointment and control of your legal representation. Canterbury Travel shall not be liable for expenses normally covered by Holiday Insurance policies at least equivalent to that offered by Canterbury Travel on page 15 and it is therefore in your own interest to ensure that you are in possession of a suitable travel insurance policy.
IMPORTANT INFORMATION • Data Protection Act. Please be assured that we have measures in place to protect the personal booking information held by us. The information will be passed on to the principal and to the relevant supplier of your travel arrangement. The information may also be passed on to public authorities such as customs or immigration if required by them, or as required by law. Certain information may also be passed on to security or credit checking agencies. If you travel outside the European Economic Area, controls on Data Protection may not be as strong as the legal requirements in this country. We will only pass your information on to persons responsible for your travel arrangements. This applies to sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass this information to the relevant suppliers, whether EEA or not, we will be unable to provide accept your booking. In making this booking you consent to this information being passed on to the relevant persons.) Full details of our data protection policy are available on request.
12. Transportation arrangements made on your behalf provide for the use of a variety of services. In the event of transportation delays arising, meals, refreshments and/or overnight accommodation will be in accordance with the conditions of contract of the respective carrier being used. Additionally the delayed departure benefit provides cover subject to the applicable terms and conditions specified where travellers have availed themselves of insurance cover via Travel & General Insurance Services Ltd.
Published February 2016
13. Our tours are based on using charter aircraft. Tours are operated subject to a minimum participation level equivalent to 80% of aircraft seating capacity. For overnight tours, we reserve the right to cancel up until 8 weeks prior to departure date. For day trips we reserve the right to cancel up until 4 weeks prior to departure date. Accordingly, no compensation or out of pocket expenses will be paid.
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For reservations and information visit www.santa-holidays.ie or call Dublin (01) 6770776
Lapland Weddings & Renewal of Vows
Lapland offers a romantic setting for a perfect fairy tale wedding or for renewing your vows. Canterbury Travel weddings are especially popular with families wishing to combine their ceremony with a once in a lifetime holiday in search of Santa. For further details please call our Reservations Team or visit www.santa-holidays.ie
TRAVEL INSURANCE
Premiums including Insurance Premium Tax
Travel insurance is a vital aspect to booking a holiday, giving you protection against unforeseen circumstances that could otherwise spoil your holiday. It is important that you purchase travel insurance that properly covers your participation in whatever activities you may undertake at the time that you make your booking. To assist you with this, we have arranged competitive travel insurance from Travel & General Insurance Services Limited to specifically meet your needs on your holiday. Canterbury Travel (London) Limited is an Appointed Representative of Travel & General Insurance Services Limited and are authorised and regulated by the Financial Conduct Authority, full details can be found at www.fca.org.uk
Schedule of cover Sum insured per person €5,000 €5,000,000 €20 for each 24 hour period to a maximum of €500 Disability - €25,00 Death - €10,000 €100 €5,000 €2,500 €500 €1,000 €250 €100 Up to €2,000,000 Up to €15,000 €50 per day to a maximum of €400
Per adult €35.00 €71.50 €88.00
Per child €17.50 €35.75 €44.00
Per Family** €70.00 €143.00 €176.00
**Covers 2 adults and up to 4 children under 15 years of age
Important declaration An insurance policy can only provide cover in respect of an event/occurrence which is sudden, unforeseen and beyond your reasonable control. Any facts known to you, which could possibly result in you having to make a claim, must be disclosed to us otherwise you may not be covered. In addition, anyone named under the policy must have read and understood the following relating to Pre-existing Medical Conditions:
Please note that Liability cover for Snowmobiling can be purchased in resort.
Section Standard cover A Cancellation or curtailment charges B Medical expenses Inpatient benefit C Personal accident D Delayed departure Cancellation due to delayed departure E Personal effects Money Tickets Passport or visas Temporary loss of baggage F Personal liability G Legal expenses H No snow benefit Winter sports cover included
Europe 1 day 4 days 9 days
Excess per person €50 (nil LOD) €50 Nil Nil Nil Nil Nil €50 €50 €50 €50 Nil €250 Nil Nil
1. Have you or a Close Relative ever received treatment, or been prescribed drugs or medication for any respiratory condition, heart condition, stroke, Crohn’s disease, epilepsy, allergy or cancer? 2. Have you or a Close Relative received surgery, in-patient treatment or investigations in a hospital or clinic or been prescribed drugs or medication, within the last 12 months, or for any other medical condition? 3. Are you aware of any circumstances that could reasonably be expected to give rise to a claim on this policy? If you cannot make this declaration when you take out the insurance, you must contact Healthcheck on 0044 (0)1702 427253 A policy document that fully defines the cover, conditions and exclusions will be sent to you with your booking confirmation. When you receive your policy, please take the time to read it carefully to ensure you understand what is and what is not covered, and that all activities that you may wish to participate in are included. If it does not meet your requirements, please return the policy, proof of premium and any other relevant documents to us within 14 days of receipt and we will refund the premium in full, provided you have not travelled or made a claim. FAILURE TO COMPLY WITH THE TERMS & CONDITIONS OF THE POLICY MAY RESULT IN COVER BEING RESTRICTED.
From N. Ireland call 01923 822388 Canterbury Travel - THE - Lapland Specialist
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42 High Street, Northwood Middlesex HA6 1BL Opening Hours: January Mon-Fri 09.00-17.30 Sat 09.00-15.00 Feb-Sept Mon-Fri: 09.00-17.30 Sat: 09.00-15.00 Sun: 10.00-15.00 Oct-Dec Mon-Fri: 08.30-19.00 Sat: 09.00-17.00 Sun: 10.00-17.00
Tel (01) 6770776 | Tel 0044 (0)1923 822388 Email
[email protected] www.santa-holidays.ie facebook.com/canterburytravel
twitter.com/santaholidays
ABTA No No.V6364
