Key facts about Equiniti at a glance
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May 2014
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Key facts about Equiniti at a glance ■■ Overview ■■ Services ■■ Markets ■■ People ■■ Locations
Preferred partner
Market leader
Innovator
As trusted partner to the UK’s leading companies and public sector institutions, we know what it takes to be the best support team in the world.
When your business really needs to perform, it’s good to know we’re here, as leaders in the field, to take care of the details for you.
We work hard behind the scenes, creating, developing and testing, so you can achieve the “Wow” without any of the “Pow”.
Equiniti 101: Facts at a glance
equiniti.com
■■ History ■■ Quality ■■ Financial
May 2014
OVERVIEW EQUINITI AT A GLANCE
27
locations
2,796 colleagues
£275m £526m 1,600 turnover
contracts
Each year we manage
2.1m
86m
We support
We pay around
We are the registrar for
We provide shareplans for
UK work-based pension schemes
pensioners in the UK
FTSE100 companies
FTSE100 companies
enquiries
27%
documents
20%
Equiniti 101: Facts at a glance
clients
£74bn
payments
50%
27%
equiniti.com
May 2014
SERVICES WHAT WE DO
We specialise in providing complex administration, processing and payment services in regulated markets Payments
Contact
Records
Each year, we process
We manage over
£74bn 86m
Our platforms support
in payments
documents
pensioners
We pay around
We handle
We hold records for
20%
UK pensioners
2.1m
enquiries
7.4m 18m
shareholders
We pay over
We help banks & insurers deal with
In the last five years, we have traced the owners of
in dividends
complaints
in lost assets
£24bn 450k
Equiniti 101: Facts at a glance
£605m
Extraordinary Support For a world class performance As a trusted partner to the UK’s leading companies and public sector institutions, we know what it takes to work in harmony with our clients. We specialise in providing complex administration, processing and payment services supported by leading technology to assure delivery to our clients, their employees, pensioners and customers. We are here with a range of services to help you hit the right note. • Pension services • Share registration • Employee benefits • Investment services • IT & software platforms • Executive dealing
• Company secretarial • International payments • HR & payroll • Case management • Complaints handling • Contact management
equiniti.com
• Data management • Medical revalidation • Insurance administration • AGMs & voting • Corporate actions • Loan servicing
May 2014
MARKETS WHO WE SUPPORT We are registrar for
We run share plans for
We provide banks & insurers
We support
Our software runs
of FTSE100 companies
of FTSE100 companies
people to help resolve their customer complaints
UK work-based pension schemes members
public sector and services personnel pensions
50% 27% 1,000 27%
Other industry
Retail & consumer
Energy & utilities
Financial services and banking
Here is a small selection of clients we work with: Astra Zeneca BAE Systems Balfour Beatty BG Group Barclays Burberry Cable & Wireless Cemex UK Clifford Chance Debenhams easyJet Friends Provident GlaxoSmithKline ITN Lloyds Banking Group
Equiniti 101: Facts at a glance
London Stock Exchange Marks & Spencer MyCSP NHS PBSL Police Royal Mail Sage Santander Severn Trent Shell Sky Tesco Transport for London University of Birmingham
Health & social services
4.4m
Armed forces
Other public services
On average, our larger clients each use
12 products We support
1,600 organisations 177 years Our longest client relationship is
1
st
UK registrar FTSE100
1
st
Public sector pensions
1
st
Government MJV: MyCSP
equiniti.com
May 2014
PEOPLE WHO WE ARE
People are at the heart of service delivery excellence across our business
2,796
EMPLOYEE ENGAGEMENT My role
colleagues
My manager
+1,000
£35,000
Communication
contractors
27
Last year, our people raised
for local and national good causes
I am proud of the work I do 0%
10%
20%
30%
40%
50%
60%
70%
Equiniti employees
locations
Average: 9.2
| 0
|
Years
Length of Service | | | 20
30
40
| 50
|
OUR VALUES
0
10
We achieved over
87% staff retention
60
Youngest: 16
|
90%
Longest: 45
10
|
80%
Industry average
Oldest: 74
Age range
Years
|
|
|
20
30
40
| 50
| 60
| 70
Trust
Excellence
Client focus
Belief
People
We act with integrity and
We work hard to get
We add value and build
We have passion and
We are positive,
openness in our dealings
it right first time and
true partnerships
belief in what we do and
enthusiastic and
with others
keep our promises and
who we are
supportive of one another
Equiniti 101: Facts at a glance
commitments to others
equiniti.com
May 2014
LOCATIONS WHERE WE OPERATE FROM
Equiniti operates across 27 UK and off-shore specialist service centres and a head office in London.
Stirling ■■ Pension administration
London Edinburgh ■■ Registration services
Belfast ■■ BPS & IT services ■■ HR & payroll services
Leeds Fleetwood, Preston, Stafford, Liverpool & Worcester
Head Office Pension administration Investment services Investor analytics Registration services BPS & IT services peterevans
Ipswich
■■ Loan servicing
■■ Employee benefits
Birmingham
■■ Pension administration
■■ ■■ ■■ ■■ ■■ ■■ ■■
■■ Contact centre ■■ Registration services
Esher ■■ Company & secretarial
Cardiff Sevenoaks
■■ Hazell Carr ■■ peterevans
■■ Data services ■■ Asset re-unification
Bristol ■■ Pension administration
Crawley ■■ Pension administration ■■ Registration services ■■ Clinical revalidation
Bath ■■ Pension software
Farnborough ■■ Pension administration
Chennai ■■ BPS & IT services
Equiniti 101: Facts at a glance
Reading
Worthing & Lancing
■■ Pension administration ■■ Hazell Carr
■■ Registration services ■■ Investment services ■■ Employee benefits
equiniti.com
May 2014
HISTORY OUR STORY SO FAR
For a combined 213 years, we’ve been supporting the UK’s leading businesses and public sector institutions.
We’ve always done our job with pride, helping our clients to deliver star performances.
We are leaders in share registration and pension services markets. We also have a strong presence in HR and employee benefits.
Equ
Capabilities development My
CSP
Mu
tua
initi
Equiniti is also the private sector partner in the first mutual joint venture out of central Government.
Pan Pre
mie
Sel cre
ftra
dit
de
r
Bro
l JV
ker
bac
k-o
ffic
e
2010
Solutions development
2007
2008
Equiniti 101: Facts at a glance
2009
2010
2011
2012
2013
equiniti.com
2014
May 2014
QUALITY AWARDS, ACCREDITATIONS AND STANDARDS
COMMITTED TO QUALITY
UK Stock Market Awards 2014
in association with
Knowledge of contact centre staff
75% 70%
Calls answered in 20s
88% 80%
Total calls answered
96% 95%
Total transactions processed
99.4% 95%
0%
AAF 01/06
Actual
10%
20%
30%
40%
Industry average
50%
70%
80%
90%
Client (corporate)
User (consumer)
91%
92%
satisfaction rating: Treating Customers Fairly (TCF)
60%
100%
Target service standard
satisfied or very satisfied
service rating:
good or very good
Would
recommend to others:
89% Equiniti 101: Facts at a glance
agree or agree strongly
equiniti.com
May 2014
FINANCIAL OUR BUSINESS PERFORMANCE
£275m turnover Secured
£112m
£526m forward contracts
EBITDA*
£76.3m * Pre exceptional items
new sales and contract renewals in 2013
Operating Profit
5 years
£14.8m
typical contract length
Operating Cashflow
£526m
£59.6m
forward contracts
Capex ratio
7% Equiniti 101: Facts at a glance
BUSINESS MODEL FOR GROWTH We are focussed on unlocking the growth potential of the Group. Leveraging existing partnerships Growing partnerships with Equiniti’s existing range of significant public sector and FTSE clients is a key component of our growth strategy. A clear account management framework, strengthened and expanded in 2013, provides a comprehensive platform to cultivate deeper and wider commercial relationships across our clients’ organisations. This approach enables us to collaborate more closely with our clients, delivering value by helping them to achieve their objectives. This activity is led by our account teams who have in-depth knowledge of our clients’ businesses and the market challenges they face.
Growing new services and markets During 2013, we identified a range of new products and services which meet the requirements of existing and new clients and where growth prospects are good. Examples are loan servicing, middle office solutions to the wealth management industry and validation services to central government in areas such as error, fraud and debt. All these services are close to our existing capabilities and leverage our expertise in providing complex administration solutions in regulated or highly controlled environment to FTSE 350 companies and Government. We have placed resources behind these growth plans and expect to make good progress over the medium term as we help clients respond to market and regulatory challenges. Our aim is to be the partner of choice in complex environments, creating lasting value for clients and improving service outcomes for end-users.
equiniti.com
May 2014
A PRESTO! HOW TO GET IN TOUCH
Call:
0845 601 8884 Email:
[email protected] Web:
equiniti.com
Equiniti 101: Facts at a glance
equiniti.com
May 2014
EQUINITI GROUP LIMITED Registered Number: 07090427
HEAD OFFICE 3 Minster Court, Mincing Lane, London EC3R 7DD REGISTERED ADDRESS Sutherland House Russell Way Crawley West Sussex RH10 1UH www.equiniti.com