Key facts about Equiniti at a glance

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May 2014

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Key facts about Equiniti at a glance ■■ Overview ■■ Services ■■ Markets ■■ People ■■ Locations

Preferred partner

Market leader

Innovator

As trusted partner to the UK’s leading companies and public sector institutions, we know what it takes to be the best support team in the world.

When your business really needs to perform, it’s good to know we’re here, as leaders in the field, to take care of the details for you.

We work hard behind the scenes, creating, developing and testing, so you can achieve the “Wow” without any of the “Pow”.

Equiniti 101: Facts at a glance

equiniti.com

■■ History ■■ Quality ■■ Financial

May 2014

OVERVIEW EQUINITI AT A GLANCE

27

locations

2,796 colleagues

£275m £526m 1,600 turnover

contracts

Each year we manage

2.1m

86m

We support

We pay around

We are the registrar for

We provide shareplans for

UK work-based pension schemes

pensioners in the UK

FTSE100 companies

FTSE100 companies

enquiries

27%

documents

20%

Equiniti 101: Facts at a glance

clients

£74bn

payments

50%

27%

equiniti.com

May 2014

SERVICES WHAT WE DO

We specialise in providing complex administration, processing and payment services in regulated markets Payments

Contact

Records

Each year, we process

We manage over

£74bn 86m

Our platforms support

in payments

documents

pensioners

We pay around

We handle

We hold records for

20%

UK pensioners

2.1m

enquiries

7.4m 18m

shareholders

We pay over

We help banks & insurers deal with

In the last five years, we have traced the owners of

in dividends

complaints

in lost assets

£24bn 450k

Equiniti 101: Facts at a glance

£605m

Extraordinary Support For a world class performance As a trusted partner to the UK’s leading companies and public sector institutions, we know what it takes to work in harmony with our clients. We specialise in providing complex administration, processing and payment services supported by leading technology to assure delivery to our clients, their employees, pensioners and customers. We are here with a range of services to help you hit the right note. • Pension services • Share registration • Employee benefits • Investment services • IT & software platforms • Executive dealing

• Company secretarial • International payments • HR & payroll • Case management • Complaints handling • Contact management

equiniti.com

• Data management • Medical revalidation • Insurance administration • AGMs & voting • Corporate actions • Loan servicing

May 2014

MARKETS WHO WE SUPPORT We are registrar for

We run share plans for

We provide banks & insurers

We support

Our software runs

of FTSE100 companies

of FTSE100 companies

people to help resolve their customer complaints

UK work-based pension schemes members

public sector and services personnel pensions

50% 27% 1,000 27%

Other industry

Retail & consumer

Energy & utilities

Financial services and banking

Here is a small selection of clients we work with: Astra Zeneca BAE Systems Balfour Beatty BG Group Barclays Burberry Cable & Wireless Cemex UK Clifford Chance Debenhams easyJet Friends Provident GlaxoSmithKline ITN Lloyds Banking Group

Equiniti 101: Facts at a glance

London Stock Exchange Marks & Spencer MyCSP NHS PBSL Police Royal Mail Sage Santander Severn Trent Shell Sky Tesco Transport for London University of Birmingham

Health & social services

4.4m

Armed forces

Other public services

On average, our larger clients each use

12 products We support

1,600 organisations 177 years Our longest client relationship is

1

st

UK registrar FTSE100

1

st

Public sector pensions

1

st

Government MJV: MyCSP

equiniti.com

May 2014

PEOPLE WHO WE ARE

People are at the heart of service delivery excellence across our business

2,796

EMPLOYEE ENGAGEMENT My role

colleagues

My manager

+1,000

£35,000

Communication

contractors

27

Last year, our people raised

for local and national good causes

I am proud of the work I do 0%

10%

20%

30%

40%

50%

60%

70%

Equiniti employees

locations

Average: 9.2

| 0

|

Years

Length of Service | | | 20

30

40

| 50

|

OUR VALUES

0

10

We achieved over

87% staff retention

60

Youngest: 16

|

90%

Longest: 45

10

|

80%

Industry average

Oldest: 74

Age range

Years

|

|

|

20

30

40

| 50

| 60

| 70

Trust

Excellence

Client focus

Belief

People

We act with integrity and

We work hard to get

We add value and build

We have passion and

We are positive,

openness in our dealings

it right first time and

true partnerships

belief in what we do and

enthusiastic and

with others

keep our promises and

who we are

supportive of one another

Equiniti 101: Facts at a glance

commitments to others

equiniti.com

May 2014

LOCATIONS WHERE WE OPERATE FROM

Equiniti operates across 27 UK and off-shore specialist service centres and a head office in London.

Stirling ■■ Pension administration

London Edinburgh ■■ Registration services

Belfast ■■ BPS & IT services ■■ HR & payroll services

Leeds Fleetwood, Preston, Stafford, Liverpool & Worcester

Head Office Pension administration Investment services Investor analytics Registration services BPS & IT services peterevans

Ipswich

■■ Loan servicing

■■ Employee benefits

Birmingham

■■ Pension administration

■■ ■■ ■■ ■■ ■■ ■■ ■■

■■ Contact centre ■■ Registration services

Esher ■■ Company & secretarial

Cardiff Sevenoaks

■■ Hazell Carr ■■ peterevans

■■ Data services ■■ Asset re-unification

Bristol ■■ Pension administration

Crawley ■■ Pension administration ■■ Registration services ■■ Clinical revalidation

Bath ■■ Pension software

Farnborough ■■ Pension administration

Chennai ■■ BPS & IT services

Equiniti 101: Facts at a glance

Reading

Worthing & Lancing

■■ Pension administration ■■ Hazell Carr

■■ Registration services ■■ Investment services ■■ Employee benefits

equiniti.com

May 2014

HISTORY OUR STORY SO FAR

For a combined 213 years, we’ve been supporting the UK’s leading businesses and public sector institutions.

We’ve always done our job with pride, helping our clients to deliver star performances.

We are leaders in share registration and pension services markets. We also have a strong presence in HR and employee benefits.

Equ

Capabilities development My

CSP

Mu

tua

initi

Equiniti is also the private sector partner in the first mutual joint venture out of central Government.

Pan Pre

mie

Sel cre

ftra

dit

de

r

Bro

l JV

ker

bac

k-o

ffic

e

2010

Solutions development

2007

2008

Equiniti 101: Facts at a glance

2009

2010

2011

2012

2013

equiniti.com

2014

May 2014

QUALITY AWARDS, ACCREDITATIONS AND STANDARDS

COMMITTED TO QUALITY

UK Stock Market Awards 2014

in association with

Knowledge of contact centre staff

75% 70%

Calls answered in 20s

88% 80%

Total calls answered

96% 95%

Total transactions processed

99.4% 95%

0%

AAF 01/06

Actual

10%

20%

30%

40%

Industry average

50%

70%

80%

90%

Client (corporate)

User (consumer)

91%

92%

satisfaction rating: Treating Customers Fairly (TCF)

60%

100%

Target service standard

satisfied or very satisfied

service rating:

good or very good

Would

recommend to others:

89% Equiniti 101: Facts at a glance

agree or agree strongly

equiniti.com

May 2014

FINANCIAL OUR BUSINESS PERFORMANCE

£275m turnover Secured

£112m

£526m forward contracts

EBITDA*

£76.3m * Pre exceptional items

new sales and contract renewals in 2013

Operating Profit

5 years

£14.8m

typical contract length

Operating Cashflow

£526m

£59.6m

forward contracts

Capex ratio

7% Equiniti 101: Facts at a glance

BUSINESS MODEL FOR GROWTH We are focussed on unlocking the growth potential of the Group. Leveraging existing partnerships Growing partnerships with Equiniti’s existing range of significant public sector and FTSE clients is a key component of our growth strategy. A clear account management framework, strengthened and expanded in 2013, provides a comprehensive platform to cultivate deeper and wider commercial relationships across our clients’ organisations. This approach enables us to collaborate more closely with our clients, delivering value by helping them to achieve their objectives. This activity is led by our account teams who have in-depth knowledge of our clients’ businesses and the market challenges they face.

Growing new services and markets During 2013, we identified a range of new products and services which meet the requirements of existing and new clients and where growth prospects are good. Examples are loan servicing, middle office solutions to the wealth management industry and validation services to central government in areas such as error, fraud and debt. All these services are close to our existing capabilities and leverage our expertise in providing complex administration solutions in regulated or highly controlled environment to FTSE 350 companies and Government. We have placed resources behind these growth plans and expect to make good progress over the medium term as we help clients respond to market and regulatory challenges. Our aim is to be the partner of choice in complex environments, creating lasting value for clients and improving service outcomes for end-users.

equiniti.com

May 2014

A PRESTO! HOW TO GET IN TOUCH

Call:

0845 601 8884 Email:

[email protected] Web:

equiniti.com

Equiniti 101: Facts at a glance

equiniti.com

May 2014

EQUINITI GROUP LIMITED Registered Number: 07090427

HEAD OFFICE 3 Minster Court, Mincing Lane, London EC3R 7DD REGISTERED ADDRESS Sutherland House Russell Way Crawley West Sussex RH10 1UH www.equiniti.com