www.ucda.org

Used Car Dealers Association of Ontario 230 norseman Street, Toronto, Ontario M8Z 2R4 Tel: (416) 231-2600 or 1-800-268-2598 • Internet: www.ucda.org

2012

May/June 2012

Vol. 25 No. 05

hybrid alert! While hybrids and similar vehicles make up a very small part of vehicle sales today, we’re beginning to see more of them enter the used car market. And they pose serious problems for dealers who aren’t familiar with the refurbishing costs associated with them. Problems that are unlike anything dealers have seen before.

Appraising Hybrid Vehicles

It’s 2013, and you are dealing with a customer wanting to trade in their 2008 first generation hybrid vehicle, it has 168,000 kms on it and they need $8,000 to make the deal. Your current appraisal process includes all the required questions (MVDA) and on the face of it the vehicle looks good and you are about to make a deal. But hold on, this is a hybrid ... is your current process detailed enough for the high tech, hybrid, dual fuel or alternate fuel vehicle that’s being traded in? Are the people appraising the vehicle aware of the pitfalls of not doing a good enough job and finding out “too late” that the cost of repairs could exceed the value of the vehicle.

A Couple Of Examples

2005 Ford Escape: A U.S vehicle, just out of warranty with a brake warning light illuminated on the dash. A Ford Tech Bulletin suggested that the master cylinder required changing. Parts and labour approximately $1,500, but the problem was not fixed. It actually

needed the hydraulic control unit that is an intricate part of the electro-hydraulic brake system that provides the regenerative braking and ABS functions. Total cost $5,082.76 plus labour ... just to make the lights go off. 2002 Toyota Prius Hybrid: This vehicle was taken in trade by an Ontario dealer from the original owner. The vehicle was well taken care of and ran well. The deal was made and the vehicle reconditioned and put on display for a period of time. It was eventually sold, but broke down shortly after the sale. The service manager was asked for an estimate for repairs and after a day or two came back to the sales manager and said I’m at $7,000 when do you want me to stop”.

Closer Mechanical Inspection Needed

These vehicles are going to need a better appraisal, a more thorough inspection, done by trained people. Otherwise the customer’s expensive repair problem, that they are trying to avoid, is going to be your problem.

New UCDA Appraisal Form

As a start, the UCDA has added an important new section to the Trade Appraisal Form. With the manufacturer increasing the warranty coverage for these parts, you need to know details about coverages, maintenance records, and previous repairs. In addition, a better inspection of the warning lights and messages needs to be completed and documented before you make a deal and again at time of delivery, to make sure all is still okay.

Garage Insurance Rebates … $250K

Daily Rentals ... Dealer Charged

The UCDA garage insurance program has been available to members for more than 15 years and UCDA members have proven to be a very good insurance risk.

Dealers that sell daily rentals without proper disclosure continue to get hammered at Discipline Committee.

This year, UCDA members will receive $250,000 in rebates from Sovereign General Insurance for being claims free. Members have developed good loss control habits, have chosen realistic deductibles and as a result have enjoyed very stable rates in the past few years. Along with the claims free rebates, members qualify for a 7 1/2% discount off the filed premium rates, making the program consistently a very successful member service. Contact Valerie at the UCDA to arrange for a quote from our broker, Baird MacGregor Insurance Brokers.

Motor Vehicle Impoundment Governments have rightly provided for severe penalties in the case of drunk driving. Dealers need to be mindful that they don’t suffer from the consequences of one of these measures.

Impoundment

Individuals caught driving a vehicle, while their licence is suspended for a Criminal Code violation like drunk driving, will have the vehicle impounded ... this can apply to vehicles driven by employees of the vehicle owner, leased vehicles, daily rentals, dealer loaners, even test drives. The impoundment period can range from 45 days to 180 days. The owner has the right to appeal, but there are only four grounds: i) the vehicle was stolen; ii) the driver did not have a Criminal Code suspended licence at the time; iii) the owner of the vehicle used “due diligence”; and iv) the loss of the vehicle would cause “exceptional hardship”. Needless to say such appeals are rarely successful! Check the status of a driver’s licence before your vehicle gets impounded! Request a Drive Check search at www.ucdasearches.com Peace of mind for only $3! For further information call the UCDA.

2.

Last week, the latest dealer to be charged agreed to pay a fine of $8,000, write to any customer whose bill of sale didn’t state “daily rental” and “compensate” the customer if they say they didn’t know. The dealer also agreed to pay the cost for any of his salespeople who take the OMVIC Certification Course. Sometimes the lack of a written disclosure is due to poor paperwork. Sometimes it isn’t. Either way, when a regular OMVIC inspection brings this issue to light … the dealer gets charged.

Out Of Province Buyers Buyers from out of province will often want to drive their vehicle back to their home province. The best way to handle such a sale is to: 1. Register the vehicle to the buyer’s name, 2. Obtain a “Special Permit” which goes in the windshield, and 3. Confirm the customer’s insurance to cover the vehicle for their drive home. The vehicle does not need a “safety”, can be driven for 10 days this way and the vehicle is not in your name when it leaves. Translation? You can sleep at night! An Ontario Registration Permit, in the name of the Buyer, can be obtained at the licence office using the Buyer’s home (out of province) address. The MTO advises that: “A vehicle transfer to the out of province registrant can be performed without an Ontario address, the vehicle is not eligible to be plated in that scenario however a special permit may still be issued. The out of province address is used in this scenario.” For registration and for the “Special Permit”, the Buyer will need to provide proof of legal name, birthdate and signature ID, most commonly in the form of: Passport OR Out of Province Driver’s Licence and Birth Certificate

Ignoring Complaints None of us like confrontation and unpleasantness. The natural reaction, when someone calls to complain about a problem with a car they just bought, might be to hope it just goes away. Fight that impulse! Don’t ignore complaints. Remember, most people (not all, but most) don’t like to complain. If matters get to the point where the customer feels obliged to talk to you about it ... it likely warrants a look see. Ask them to bring the vehicle in so you can discuss the issue. Even if it turns out to be nothing, the customer will be reassured that they made the right decision buying from you … because you showed you cared and provided after sale support. On the other hand, ignored complaints can be like a small cut. Minor at first, if left to fester, it can become more serious. And we all know customers have many routes available to them to complain if they don’t feel they are being treated fairly. Turn a negative into a positive at every opportunity.

Selling Extended Warranties So you have followed the UCDA’s advice and made sure the third party warranty you’re selling is on our list of Ontario insured warranty products. Now what? One source of consumer complaints we have dealt with at the UCDA is from consumers who complain they did not fully understand the coverage. This shouldn’t happen and can cause you grief. Too often consumers are claiming they didn’t understand what terms like “powertrain” mean, or that they were not given the secondary documentation, like the third party warranty application forms and brochures, that they need to fully understand the product. Just like you don’t want consumer’s coming back to complain about a car they bought, you don’t want them complaining about the aftermarket products you sell them. Don’t have a customer surprised when they go to make their first warranty claim only to find it’s not covered or there is not as much money as they expected to cover it. Most warranty companies provide paperwork which, if properly completed, contains the customer’s signature

and initials on the coverages and exclusions. Make sure you have that signature in your file. If you don’t, it’s a weak argument to say “I told them about the details”. Arm the customer with all the information they need and protect your dealership in the process.

Extended Warranty Payments Section 47 (7) of the MVDA regulations requires dealers to remit payments for the sale of third party warranties to the warranty company within 7 days of the sale of the warranty. The concern is that the longer the period of time between the warranty being sold and the warranty company being paid, the higher the chance that a consumer may have a problem, for which the warranty provider may deny coverage, due to non-payment. If this happens, the dealer, and potentially the Compensation Fund, could be on the hook for the cost of the warranty or the cost of repairs. Members are urged to make sure that warranty payments are submitted to the warranty company within the 7 days required by the regulation.

25 Year Members This year, 103 members have joined the ranks of the UCDA’s 25 Year group which now has a total of 381 longtime members. We’ve published their names on the back page of this issue of Front Line, The commitment of so many members, who continually support the UCDA, allows the association to offer the types of services and benefits that dealers most appreciate. The UCDA is nothing without its members and, while we’re pleased with the continuing growth of our membership, we look to our long term members as the foundation that’s made the UCDA possible. Without the continuous support of these members, along with those who’ve joined since and annually renewed their membership, the UCDA could never have sustained the type of growth that has brought the association to where it is today. The UCDA’s current membership has passed the 4700 mark.

UCDA 25 Year Members A & B Dobson Sales Ltd. A.J. Dawson Automobiles Ltd. A-1 2000 Auto Sales Inc. Ace Auto Leasing Ltd. Ace Auto Sales ADESA Auctions Canada Corporation ADESA Montreal Corporation Adesa Toronto Al Heron Sales & Service Ltd. Al Palladini Pine Tree Ford Lincoln Alati Auto Sales All Car Sales Alliston Auto Sales Ltd. Altruck International Truck Centres Andre Lanoue Pontiac Buick Inc Applewood Chevrolet Cadillac ARI Financial Services Inc. Arrnprior & Ottawa Auto Parts Ltd. Ashie Motor Sales Ltd. Assured Auto Sales Auto House Honda Azores Car Sales Ltd. Bancroft Motors Ltd. Bay King Motors Bayview Chrysler Dodge Ltd. Beaverdam Motor Sales Bechtel Motors Bell City Auto Center Inc. Bender’s Auto Sales Bennett Auto Sales Bennett Chevrolet Bennett Chevrolet Cadillac Ltd Bernard’s Quality Cars Berndt’s Garage Ltd. Better Way Leasing & Sales Bill Bennett Motors Bill Perrin Motors Ltd. Bill’s Used Cars Bi-Rite Auto Sales Bison Auto Sales Bluewater Ford Sales Bob & Jack’s Auto Sales Bob Campbell Toyota Bob Myers Chev. Ltd. Bob’s Used Cars Bourque Automobiles Boyer Truck Sales Bracco Brothers Auto Sales Brantford Honda Brantford Suzuki Brian Cullen Motors Ltd. Bridgeview Motors Broadway Auto Sales Bronte Equipment Bud’s Auto Sales Bunting Motors Bustard Chrysler Dodge Jeep Butler Chevrolet Pontiac Buick Byron-Graham Limited Caliber Automobiles Ltd. Cambridge Chrysler Dodge Jeep Ltd. Cambridge Toyota Canadian Black Book Canadian Red Book Car Connection Ltd. Carcone Auto Recycling Carl’s Used Cars & Trucks Carnival National Leasing Ltd. Car-O-Line Auto’s Casino Auto Wholesale Limited Centre Honda Chatsworth Motor Sales Chernak Sales Inc. Chuck Russelle Motors City Buick Pontiac Cadillac Ltd Clancy Motors Ltd.

Classic Auto Sales Classic Motors Clearview Motors Limited Cliff Salmon Motor Sales Cobourg Nissan Ltd. Collectible Auto Sales Colonial Chevrolet Ltd. Conshore Motors Ltd. Cookstown Auto Centre Cooksville Dodge Inc. Corey Auto Wreckers Cosford Motors Inc. Courtesy Auto Sales Inc Cowan Pontiac Buick GMC Ltd. Crosstown Chevrolet Ltd. Curry Motors GM Custom Leasing Limited Dan Murray’s London Auto Auction Danny & Sons Auto Sales Ltd David Chevrolet Ltd. Davis Repair Ltd. Delongchamp Recovery Services Dennis Murphy Pontiac Buick GMC Ltd. Derek Rutter Motors Ltd. Dickson Motor Sales & Leasing Dillon Auto Centre Inc. Dixie Ford Sales Ltd. Dominion Motors Don Butt Auto Body Inc. Donnelly Ford Lincoln Double “S” Automotive Downtown Toyota Limited Duhamel & Dewar Tire Centre Dundas Cars Wholesale Eastside Chevrolet Ltd. Economy Wheels Ltd. Edenvale Garage & Motor Sales Edgetown Motors Edmonds Chevrolet Pontiac Buick Elgin Auto Parts Elmwood Car Sales Elmwood Car Sales Ltd. Equity Auto Sales Eugene Motors Evans Ford Lincoln Inc. Expert Garage Express Auto Leasing & Sales Inc. Expressway Ford Lincoln Sales Fairview Acura Feeney Car Sales Incorporated Fines Ford Lincoln Sales & Service Ltd. Fixation R.M. Services Ltd. Foster Auto Group Frontier Auto Dismantlers Frost Chevrolet Buick GMC Cadillac Ltd. G.W. Motors Inc. Gallinger Ford Lincoln Galt Chrysler Dodge Ltd. Gananoque Chevrolet Cadillac Gary’s Service Centre Ltd. Gaston Auto Sales Gateway Chevrolet Inc. Gedas Motors Ltd. George Stockfish Ford Sales Ltd. George’s Auto Sales & Wreckers Ltd. Georgetown Chrysler (2008) Ltd. Glanbrook Auto Sales Ltd. Glenholme Motors Glenview Iron & Metal Goodwill’s Used Cars Gord Anderson Automotive Group Inc. Grande National Leasing Inc. Grant Auto Sales Greavette Chev Pontiac Buick Cadillac Greg Hannah Holdings Ltd. Guay’s Garage Ltd.

Guelph Hyundai Gus Brown Pontiac Buick Gus Brown Pontiac Buick GMC Gus Car Sales Haffner Motors Ltd. Haldimand Motors Hallam Auto Sales Hanover Auto Wreckers Limited Hawkesbury Toyota Hawley Pontiac Buick Cadillac Hawman Brothers Hearn’s Auto Sales & Leasing Heffner Lexus Toyota Heritage Motors - Sales Hickson Motors Hillcrest Service Ltd. Hillman’s Auto Sales Hogan Chevrolet Buick GMC Limited Holiday Ford Lincoln Ltd Holland’s Garage Hollister Kia Honda House Howling’s Automotive Services Hubert Walsh Auto Sales Ltd. Humberview Motors Inc. Humberview Pontiac Buick GMC LTD. Impact Auto Auctions Ltd J & J Motor Sales J. MacCallum Motors Ltd. J. P. Motor Sales J.F.J. Auto Sales J.J. Donnelly Motors Ltd James A. Walsh Sales Ltd. Jesstec Industries Inc. Jillran Holdings Inc. Jim Peters Motors Jim Wilson Chevrolet Pontiac Buick Jim’s Auto Sales Joe Meloche Ford Sales Ltd. John Bear Pontiac Buick Ltd. John Gibbons Pontiac Buick GMC Ltd. John’s Auto Sales Ltd. Jutras Auto Sales Keith’s Auto Sales Keller’s Garage Ken Boyter Auto Sales Ken Knapp Ford Sales Kennedy Ford Sales Ltd. Kingston Nissan Kingsville Auto Mart L.M.S. Motor Sales L.T.D. Motors Co. Ltd. LaFreniere Auto Sales & Service Ltd. Lake Shore Motors Ltd. Laking Toyota Lally Ford Sales Langstaff Auto Sales Laplante Chevrolet Pontiac Buick Lapointe Bros. Pembroke Limited Lawton Leasing & Sales Lecos Auto Sales Ltd. Legendary Motorcar Company Ltd. Leggat Pontiac Buick Cadillac Len’s Automotive Little Bros. Leasing Ltd. LKQ Dominion Auto Recycling Inc Lubrico Warranty Inc. Lyle Cook (1958) Ltd. Lynmar Auto Sales Ltd. M.R. Jutzi & Co. Mac Holden & Son Ltd. Mac Lang ( Sundridge) Ltd. Maciver Dodge Jeep Ltd. MacMaster Chevrolet MacMillans Manitoulin Chrysler Limited

Marcel’s Collision Inc Marden Motors Mark Wilson’s Better Used Cars Markham Mazda Marv & Reg’s Mayes Car Sales Ltd. McDermott Motors Metro Chrysler Dodge Jeep Metro Freightliner Hamilton Inc. Mid North Mitsubishi Midtown Motors Mike McMahon Chev Ltd. Mike’s Auto Sales Milburn Sales & Service Inc. Miller’s Auto Recycling (1992) Ltd. Mississauga Auto Wreckers Mississauga Toyota Inc. Moffatt’s Northwood Mazda Montgomery Ford Sales Limited Mose Martin’s Garage Ltd. Mountain Hyundai Murad Auto Sales Inc. MVL Leasing National Car Rental Nethercott Chevrolet Inc. New Sudbury Volkswagen Ltd. Newson Motors Niagara Auto Sales Nisco National Leasing Noble’s Used Cars North End Nissan Northern Honda Northway Ford Lincoln Nurse Chevrolet Cadillac Ltd. Oak-Land Ford Lincoln Sales Ltd Oakridge Ford Sales 1981 Ltd. Old Mill Pontiac-Buick Cadillac Ltd. Oliveira’s Auto Sales Ontario Chrysler Orangeville Motors Orv’s Collision Centre Inc Otto’s Auto Sales P & G Auto Sales Ltd. P.H. Armstrong Motors Limited Paleshi Motors Limited Park Lane Chevrolet Cadillac Ltd Parkland Motors Parkway Auto Trade & AVA Remarketing Parkway Toyota Pass Lake Corner Service Pat Rogers Towing & Used Cars Paul Sadlon Motors Inc. Peck Brothers Limited Peel Chrysler Plymouth (1991) Inc. Peter Noble Motors 2007 Peter Smith Chevrolet Cadillac Ltd. Progress Auto Sales Prouse Chevrolet Buick GMC Quality Car Sales Quality Motors Queenston Chevrolet Corvette Queensway Motors R.M. Hayter Ltd. Race Toyota Ralph Campbell Auto Sales Rankin’s Garage & Sales Ray Cranley Auto Wreckers Ltd. Raymar Auto Sales Ltd. Ray’s Car Sales Ready Honda Reliance Auto Sales Revell Ford Lincoln Richardson Chevrolet Limited Richmond Hill Honda Richmond Hill Toyota Richmond Motors (Chatham) Ltd.

Rick’s Auto Sales Rideau Auctions Inc. Roadsport Honda Robert Rowe Motors Ltd. Robinson Motorcycle Ltd. Ron Clark Motors Rostock Garage Rowan Mill Motors Inc. Roy Foss Motors Ltd. Roy’s Pontiac Buick Chevrolet GMC Inc. Sammy’s Auto Sales Saunders Auto Service Scarborotown Dodge Chrysler Ltd. Scherer Chevrolet Buick GMC Ltd Schneider’s Auto Wrecking Ltd. Scott Drummond Motors Ltd. Serbu Tire Shaw’s Auto Recyclers Skyway Motors Slessor Inc. Somerville National Leasing Southbank Dodge Chrysler (1982) Ltd. Spinning Wheel Motors Ltd St. Clair Motor Service St. Thomas Fairway Auto Sales Standard Auto Wreckers Stapley Garage Stevenson Investments Inc. Stoneleigh Motors Limited Stop 23 Auto Sales Ltd. Storey Pontiac-Buick Gmc Sudbury Auto Auction Ltd. Summit Lease a Div. of Summit Ford Sundridge Motor Sales Surgenor Buick GMC Surgenor National Leasing Ltd. Tasse Pontiac Buick GMC Tatro Equipment Sales Taylor Automall Taylor Chrysler Dodge Jeep Ted Maxwell Motors The Auto Salon The Loan Arranger Thompson Motors Thora Van Centre Thorncrest Sherway Inc. Tigertown Leasing Ltd. Toronto Auto Auction Town+Country Volkswagen Transit Caravane Transportaction Lease Systems True North Chevrolet Cadillac Ltd. Turgeon Motors Twin Hills Ford Lincoln Limited Unionville Motors (1973) Ltd Upper Valley Dodge Chrysler Village Automotive (Baldwin) Inc. Village Chrysler Dodge Jeep Ltd. Wallace Automobiles Wallis Nissan Weide Motors Sales Wellington Motors Ltd. West Toronto Auto Leasing Westcan Used Trucks Wheels 4 Rent Corp. Whiteoak Ford Lincoln Sales Limited Wiedemann’s Car Sales William McKinstry Limited Wills Chevrolet Buick GMC Ltd. Windover Motor Sales Ltd. Wm King & Son Salvage Ltd. Wonderland Auto Mart Woodbeck Auto Parts Wright’s Motors Perth Ltd. Wylie Automotive Plus Corporation Yorkdale Toyota 35436/41043

CUSTOMER INFORMATION, APPRAISAL & DISCLOSURE FOR TRADE-IN VEHICLES www.ucdasearches.com

or call: 416-599-7412 or 1-800-668-8265 APPRAISAL DATE:



UCDA Lien Search & Kwik Check™

STOCK NO.:

Auto Check™ Out-of-Province Lien Search

APPRAISED BY:

LAST NAME

FIRST NAME

ADDRESS

CITY

HOME PHONE



BUS. PHONE

YEAR

DIESEL

HYBRID

PROVINCE

POSTAL CODE

CELL PHONE

VIN #

GAS

Ontario History Search CARFAX™

MAKE

REGISTRATION VIEWED

ORIGINAL OWNER

Yes

No PURCHASED FROM

VIN CHECKED (Dash & Door) ORIGINAL MFR. VIN PLATE REGISTERED LIEN

Yes Yes Yes

No No No

E-MAIL

Yes

MODEL

TRIM LEVEL

COLOUR

ACCIDENT BRAND

No

HAS VEHICLE EVER BEEN DECLARED A TOTAL LOSS BY AN INSURER THEFT RECOVERY MANUFACTURER’S WARRANTY CANCELLED

Yes Yes Yes

WITHIN THE LAST SEVEN YEARS WAS THIS AN: OUT-OF-PROVINCE VEHICLE Yes No U.S. VEHICLE Yes No

No No No

IF YES, IDENTIFY PROVINCE(S) AND/OR STATE(S):

IS ODOMETER FAULTY, BROKEN, REPLACED OR ROLLED BACK?

ODOMETER (Exact # at time of Appraisal) Km or Miles

# OF CYL

Yes

No

IF YES, EXPLAIN:

IF DISTANCE TRAVELLED UNKNOWN, EXPLAIN DAILY RENTAL FIRE DAMAGED IMMERSED IN WATER

Yes Yes Yes

No No No

POLICE CRUISER EMERG. SERVICES VEHICLE TAXI OR LIMO

ANY BODY PANELS PAINTED OR REPLACED

Yes

No

Yes Yes Yes

No No No

ANTI-LOCK BRAKES INOPERABLE AIR BAGS MISSING INOPERABLE POLLUTION CONTROL INOPERABLE

Yes Yes Yes

No No No

N/A N/A N/A

IF YES TO ANY, EXPLAIN:

FOR HYBRID/HI-TECH VEHICLES: WHERE HAS THE VEHICLE BEEN SERVICED? HAVE ANY OF THE HYBRID COMPONENTS BEEN REPAIRED/REPLACED?

Yes

No

IS THERE A MANUFACTURER’S EXTENDED WARRANTY ON THE HYBRID COMPONENTS? WARNING INDICATORS (Are any of the listed warning indicators illuminated): BATTERY AIR BAGS

Yes Yes

EQUIPMENT: POWER WINDOWS POWER LOCKS CRUISE CONTROL

No No

ENGINE FUEL SYSTEM AIR BAGS ABS SUNROOF

DOES VEHICLE REQUIRE REPAIRS TO: ENGINE Yes SUSPENSION/SUBFRAME Yes TRANSMISSION Yes FUEL SYSTEM Yes POWER TRAIN Yes

Yes Yes

IF YES, EXPLAIN: Yes

No

IF YES, EXPLAIN:

BRAKING SYSTEM OTHER

No No

Yes

No

CD/DVD ENTERTAINMENT CENTRE AUTO TRANSMISSION MANUAL TRANSMISSION LEATHER INTERIOR NAV SYSTEM

AIR CONDITIONING WHEELS (ALLOY) KEYLESS ENTRY

IF YES TO ANY, EXPLAIN: No No No No No

COMPUTER ELECTRICAL SYSTEM AIR CONDITIONING STRUCTURAL PARTS DAMAGED ALTERED OR REPAIRED

ANY PREVIOUS DAMAGE REPAIRED EXCEEDING $3,000? HAVE THE MANUFACTURER’S BADGES OR DECALS BEEN CHANGED OR HAVE THE ORIGINAL PRODUCTION SPECIFICATIONS BEEN CHANGED? ANY OTHER DISCLOSURES?:

Yes Yes Yes

No No No

Yes

No

Yes

No

Yes

No

INSPECTION AT APPRAISAL: ENGINE STARTS & RUNS TRANSMISSION FORWARD & REVERSE ENGINE LIGHT - ON THEN GOES OFF ANTI-LOCK BRAKES - ON THEN GOES OFF AIRBAGS - ON THEN GOES OFF AIR CONDITIONING OPERATING AWD / 4 WD OPERATING WINDSHIELD - NO CRACKS CD, CASSETTE, ENTERTAINMENT CENTRE

INSPECTION AT DELIVERY: ENGINE STARTS & RUNS TRANSMISSION FORWARD & REVERSE ENGINE LIGHT - ON THEN GOES OFF ANTI-LOCK BRAKES - ON THEN GOES OFF AIRBAGS - ON THEN GOES OFF AIR CONDITIONING OPERATING AWD / 4 WD OPERATING WINDSHIELD - NO CRACKS CD, CASSETTE, ENTERTAINMENT CENTRE

DISTANCE TRAVELLED AT APPRAISAL:

DISTANCE TRAVELLED AT DELIVERY:

Other than disclosed herein: 1. I declare that my trade-in has not been accident damaged, nor was such information disclosed when purchased or leased. 2. My trade-in does not have any mechanical defects.

SIGNATURE OF REGISTERED OWNER, LESSEE OR BONA FIDE DRIVER

REPAIRS REQUIRED: PAINT BRAKES TIRES ENGINE TRANSMISSION BODY WORK / DENTS GLASS OTHER VALUE OF TRADE-IN: $

Please be advised that the trade-in value may be adjusted if the vehicle is not in the same condition at time of delivery. © 2012

Used Car Dealers Association Of Ontario

Customer Initials 35017