JOB SPECIFICATION AND SKILL TEST

JOB TITLE

: Junior Computer Hardware Technician

LEVEL

: 1

SECTOR

: Computer Engineering

SUB-SECTOR

: Repair & Maintenance

Council for Technical Education and Vocational Training

National Skill Testing Board Sanothimi, Bhaktapur, Nepal OCT 2013/Aswin 2070

Revised

The National Skill Standard and Test was revised by: No.

Name

Designation

Organization

1.

Prof. Dr. Subarna Shakya

Coordinator

Professor & Assistant Dean Institute of Engineering (IOE), T.U. Pulchowk , Lalitpur

2.

Dr. Kul Bahadur Basnet

Member

Director, National Skill Testing Board (NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

3.

Dr. Sanjeeb Prasad Panday

Member

Assistant Professor Department of Electronics and Computer Engineering Central Campus, Institute of Engineering (IOE) ,T.U.,Lalitpur

4.

Er. Hari Prasad Pokhrel

Member

Computer Engineer Ministry of Science, Technology & Environment Singhdurbar, Kathmandu, Nepal

5.

Er. Raju Shah

Member

Service Engineer, Hardware Department, Mercantile Communication Pvt. Ltd. Durbar Marg, Kathmandu

6.

Mr. Santosh Kumar Mahaseth

Member

Skill Testing Assistant, Curriculum Division Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

7

Mr. Tulsi K.C.

Facilitator

Sr. Skill Testing Officer, National Skill Testing Board (NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

8.

Mr. Suresh Maharjan

Facilitator (Member-Secretary)

Skill Testing Officer, National Skill Testing Board(NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

Recommended by Computer Technical Sub Committee: 2013 Oct 6 (2070.06.23) 2

The National Skill Standard and Test was revised by: No.

Name

Designation

Organization

1.

Dr. Subarna Shakya

Coordinator

Head of Department & Associate Professor Department of Electronics and Computer Engineering Pulchowk Campus, Institute of Engineering (IOE)

2.

Mr. Chandra Bhakta Nakarmi

Member

Director, National Skill Testing Board(NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

3.

Mr. Nrip Dhoj Khadka

Member

Senior Instructor Department of Electronics and Computer Engineering Pulchowk Campus, Institute of Engineering (IOE)

4.

Mr. Deepak Rauniyar

Member

Secretary Computer Association of Nepal Maitidevi, Kathmandu, Nepal

5.

Mr. Raju Shah

Member

Service Engineer, Hardware Department, Mercantile Communication Pvt. Ltd. Durbar Marg, Kathmandu

6.

Mr. Chhabi Bahadur Gurung

Member

Deputy Director, National Skill Testing Board(NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

7

Mr. Santosh Kumar Mahaseth

Member

Skill Testing Assistant, National Skill Testing Board (NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

8.

Mr. Shreedhar Mohan Ranjit

Member-Secretary

Deputy Director, National Skill Testing Board(NSTB) Council for Technical Education & Vocational Training (CTEVT) Sanothimi, Bhaktapur, Nepal

Approved By:

The Tripartite National Skill Testing Board- May 2006/2063 Baishakh 3

The National Skill Standard and Test was developed by: No.

Name

Designation

Organization

1.

Dr. Subarna Shakya

Coordinator

Deputy Head Department of electronics and Computer Engineering Pulchowk Campus, Institute of Engineering (IOE)

2.

Mr. Chandra Bhakta Nakarmi

Member

Director Council for Technical Education & Vocational Training(CTEVT) Sanothimi, Bhaktapur, Nepal

3.

Mr. Chhatra Hari Karki

Standard Writer

Technical Director MiDas Technologies (P) Ltd. Min Bhawan, Kathmandu

4.

Mr. Bikram Man Shrestha

Member

Course Coordinator Skill Nepal Jawalakhel, Patan, Nepal .

5.

Mr. Suraj Khwaounjoo

Member

Team Leader Skill Nepal Jawalakhel, Patan, Nepal

6.

Mr. Phurba Lama

Member

Student Intel Institute Bagbazar, Kathmandu, Nepal

7.

Mr. Chhabi Gurung

Member

Deputy Director Council for Technical Education & Vocational Training(CTEVT) Sanothimi, Bhaktapur, Nepal

8.

Mr. Bishnu Ghimire

Member

Proprietor Swyamboo Communication Swyambhu, Kathmandu, Nepal

9.

Mr. Shreedhar Mohan Ranjit

Member-Secretary

Deputy Director Council for Technical Education & Vocational Training(CTEVT) Sanothimi, Bhaktapur, Nepal

Approved By: The Tripartite National Skill Testing Board- April 2003/2060 Baishakh

4

JOB SPECIFICATION 1

JOB TITLE : Junior Computer Hardware Technician LEVEL : One

2

JOB DESCRIPTION Junior Computer Hardware Technician Troubleshoots, Repairs, Upgrades And Maintains Computer & Network Systems.

3

LIST OF TASKS 1. 2. 3. 4. 5. 6. 7.

Identifying Computer System Components & Problems. Estimating Computer System Components. Troubleshooting and Maintaining Computer System. Assembling Computer Components and Devices. Installing Computer Software. Troubleshooting of Network System Upgrading Computer System.

Note: Every year, the standard needs to be revised in line with the changes in computer technology.

4

QUALIFYING NOTES (entry requirements) Educational requirements: As Per National Skill Testing Board (NSTB) rules with Literate on English. Examination requirements: This job specification requires performance as well as written test with covering related technical knowledge parts.

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TASK SPECIFICATION 5

TASK NO :1 TASK TITLE : Identifying Computer System Components & Problems. JOB TITLE : Junior Computer Hardware Technician, L-1

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TASK ELEMENTS 1.1 1.2 1.3 1.4 1.5

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TASK PERFORMANCE REQUIREMENTS • •

•

8

Identifies Computer Components; Motherboard, Power Supply, Fan, Memory, Processor, Optical Drive, Harddisk, Cable Connectivity, Ports and Slots. Identifies Problems Associated with System Components. Identifies Fundamental Errors of Operating System. Identifies Application Software Problems. Identifies Utility Software Problems.

Power Facilities One Set Computer System with Necessary Software. One Set of Toolkit Including Digital Multimeter.

TASK PERFORMANCE STANDARDS 1.1 1.2 1.3 1.4 1.5

Identified Computer Components; Motherboard, Power Supply, Fan, Memory, Processor, Optical Drive, Harddisk, Cable Connectivity, Ports and Slots. Identified Problems Associated with System Components. Identified fundamental Errors of Operating System. Identified Application Software Problems. Identified Utility Software Problems.

6

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TASK No.

T. E. No.

1

TASK TRAINING DATA

1

TECHNICAL KNOWLEDGE Basic Knowledge of Computer Components (Motherboard, Power Supply, Fan, Memory, Processor, Optical Drive, Harddisk, Cable Connectivity, Ports and Slots.)

2

Basic Knowledge of Current, Voltage, Power & Resistance.

3

Basic Knowledge of Operating System, Application & Utility Software. Basic Knowledge of a Computer System

4

APPLIED CALCULATIONS

GRAPHIC INFORMATION Read & Interpret Motherboard's User Manual.

SAFETY AND HYGINE Safe Use of Handling in Computer Components. Safe Use in Handling Electrical & Electronic Components.

Block Diagram (Input/Output Devices, Processor, Memory)

Electrical Hazards.

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TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE

: Identifying Computer System Components & Problems TASK NUMBER : 1

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 1.1

Identify Computer Components; Motherboard, Power Supply, Fan, Memory, Processor, Optical Drive, Harddisk, Cable Connectivity, Ports and Slots.

1.2

Identify Problems Associated with System Components.

1.3

Identify Fundamental Errors of Operating System.

1.4

Identify Application Software Problems.

1.5

Identify Utility Software Problems.

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TASK SPECIFICATION 5

TASK NO :2 TASK TITLE : Estimating Computer System Components. JOB TITLE : Junior Computer Hardware Technician, L-1

6

TASK ELEMENTS 2.1 2.2 2.3

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TASK PERFORMANCE REQUIREMENTS • • • •

8

Identifies Units of System Components. Identifies Brand/Capacity of Computer Components. Performs Estimation of Required/Damaged Components.

Power Facilities. One Set Computer System with Necessary Software. One Set Of Tool Kit Including Digital Multimeter Computer Components List.

TASK PERFORMANCE STANDARDS 2.1 2.2

2.3

Identified Units of System Components. Identified Brand/Capacity of Computer Components. Performed Estimation of Required/Damaged Components.

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TASK No.

T. E. No.

2

TASK TRAINING DATA

1

TECHNICAL KNOWLEDGE

APPLIED CALCULATIONS

GRAPHIC INFORMATION

SAFETY AND HYGINE

Identify Computer Components; Motherboard, Power Supply, Fan, Memory, Processor, Optical Drive, Harddisk, Cable Connectivity, Ports and Slots.

2

Basic Knowledge of Current, Voltage, Power & Resistance.

3

Basic Knowledge of Operating System, Application & Utility Software.

4

Knowledge of Computer Components.

5

Knowledge of Market.

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TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE

: Estimating Computer System Components TASK NUMBER : 2

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 2.1

Identify Units of System Components.

2.2

Identify Brand/Capacity of Computer Components.

2.3

Perform Estimation of Required/Damaged Components.

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TASK SPECIFICATION 5

6

7

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TASK NO :3 TASK TITLE : Troubleshooting and Maintaining Computer System. JOB TITLE : Junior Computer Hardware Technician, L-1 TASK ELEMENTS 3.1 Troubleshoots & Maintains Power Supply. 3.2 Troubleshoots & Maintains Monitor. 3.3 Performs Servicing And Replacing Mouse And Keyboard. 3.4 Troubleshoots & Maintains Motherboard. 3.5 Troubleshoots & Maintains Hard Disk. 3.6 Troubleshoots & Maintains USB Drive. 3.7 Troubleshoots & Maintains Optical Drive. 3.8 Troubleshoots & Maintains Printer. 3.9 Troubleshoots & Maintains Cables. 3.10 Troubleshoots & Maintains CPU/RAM/Cards. Note: maintain may involve replacing the faulty system components. TASK PERFORMANCE REQUIREMENTS • Power Facilities • One Set Computer System with Necessary Software. • Maintenance/Measuring Tools. • One Set of Tool Kit • User Guides TASK PERFORMANCE STANDARDS 3.1 Troubleshooted & Maintained Power Supply. 3.2 Troubleshooted & Maintained Monitor. 3.3 Performed Servicing And Replacing Mouse And Keyboard. 3.4 Troubleshooted & Maintained Motherboard. 3.5 Troubleshooted & Maintained Hard Disk. 3.6 Troubleshooted & Maintained /USB Drive. 3.7 Troubleshooted & Maintained Optical Drive. 3.8 Troubleshooted & Maintained Printer. 3.9 Troubleshooted & Maintained Cables. 3.10 Troubleshooted & Maintained CPU/RAM/Cards.

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10

TASK No.

T. E. No.

3

TASK TRAINING DATA TECHNICAL KNOWLEDGE

1

Basic Knowledge of Power Supply & Its Types

2

Basic Knowledge of SMPS Voltages

3

Basic Knowledge of Monitors & Its Types

4

Basic Knowledge of Motherboard & Its Components.

5

Basic Knowledge Of Computer & Its Types (Harddisk, CPU, Memory, Optical Drive, USB Port, Printers, Cables, Ports & Cards )

APPLIED CALCULATIONS

GRAPHIC INFORMATION

SAFETY AND HYGINE

13

TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE

: Troubleshooting and Maintaining Computer System TASK NUMBER : 3

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 3.1

Troubleshoot & Maintain Power Supply.

3.2

Troubleshoot & Maintain Monitor.

3.3

Perform Servicing and Replacing Mouse and Keyboard.

3.4

Troubleshoot & Maintain Motherboard.

3.5

Troubleshoot & Maintain Hard Disk.

3.6

Troubleshoot & Maintain /USB Port.

3.7

Troubleshoot & Maintain Optical Drive.

3.8

Troubleshoot & Maintain Printer.

3.9

Troubleshoot & Maintain Cables.

3.10 Troubleshoot & Maintain CPU/RAM/Cards.

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TASK SPECIFICATION 5

TASK NO :4 TASK TITLE : Assembling Computer Components & Devices. JOB TITLE : Junior Computer Hardware Technician, L-1

6

TASK ELEMENTS 4.1 4.2 4.3 4.4 4.5 4.6

7

TASK PERFORMANCE REQUIREMENTS • • • •

8

Adjusts Monitor. Connects Mouse/Keyboard. Assembles Motherboard, Power Supply, Optical Drive, Harddisk, Memory and Processor. Assembles Modem, Network Card, Sound Card and Display Card. Connects and Installs Printer. Connects and Installs Scanner.

Power Facilities One Set Computer System with Necessary Software. One Set of ToolKit. User Manual

TASK PERFORMANCE STANDARDS 4.1 4.2 4.3 4.4 4.5 4.6

Adjusted Monitor. Connected Mouse/Keyboard. Assembled Motherboard, Power Supply, Optical Drive, Harddisk, Memory and Processor. Assembled Modem, Network Card, Sound Card and Display Card. Connected and Installed Printer. Connected and Installed Scanner.

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10

TASK No.

T. E. No.

4

TASK TRAINING DATA TECHNICAL KNOWLEDGE

1

Basic Knowledge of Power Supply & Its Types

2

Basic Knowledge of SMPS Voltages

3

Basic Knowledge of Monitor & Its Types

4

Basic Knowledge of Motherboard & Its Components.

5

Basic Knowledge of Computer & Its Types (Harddisk, CPU, Memory, Optical Drive, USB Port, Printers, Cables, Ports & Cards )

6

APPLIED CALCULATIONS

GRAPHIC INFORMATION

SAFETY AND HYGINE Safe Use of Handling in Computer Components. Safe Use in Handling Electrical & Electronic Components. Electrical Hazards.

Basic Knowledge of Jumper Setting.

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TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE

: Assembling Computer Components and Devices. TASK NUMBER : 4

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 4.1

Adjust Monitor.

4.2

Connect Mouse/Keyboard.

4.3

Assemble Power Supply, Optical Drive, Harddisk, Memory and Processor.

4.4

Assemble Modem, Network Card, Sound Card and Display Card.

4.5

Connect and Install Printer.

4.6

Connect and Install Scanner.

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TASK SPECIFICATION 5

TASK NO :5 TASK TITLE : Installing Computer Software JOB TITLE : Junior Computer Hardware Technician, L-1

6

TASK ELEMENTS 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8

7

TASK PERFORMANCE REQUIREMENTS • • •

• 8

Performs BIOS Setup. Partitions/Formats Harddisk. Identifies System Configuration Devices. Installs Operating System. Installs & Configures Device Drivers. Installs Application & Utility Software. Installs Package Software Search & Downloads Necessary Software

Power Facilities Bootable Disk (OS Wise) One Set Computer System with Optical Drive & Necessary Software (Operating System, Application and Utility) Devices Driver Software.

TASK PERFORMANCE STANDARDS 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8

Performed BIOS setup. Partitioned/Formatted Harddisk. Identified System Configuration Devices. Installed Operating System. Installed & Configured Device Drivers. Installed Application & Utility Software. Installed Package Software Search & Downloads Necessary Software

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10

TASK No.

T. E. No.

5

TASK TRAINING DATA TECHNICAL KNOWLEDGE

1

Basic Knowledge of BIOS & CMOS

2

Basic Knowledge of Format & Partition of Harddisk

3

Basic Knowledge of Operating System, Application & Utility Software.

4

Basic Knowledge of Email/Internet (Web Browser, Search Engine, Browsing of Websites)

APPLIED CALCULATIONS

GRAPHIC INFORMATION

SAFETY AND HYGINE Backup Necessary Data before Formatting & Partition of Harddisk.

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TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE : Installing Computer Software TASK NUMBER : 5

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 5.1

Perform BIOS setup.

5.2

Partition/Format Harddisk.

5.3

Identify System Configuration Devices.

5.4

Install Operating System.

5.5

Install & Configure Device Drivers.

5.6

Install Application & Utility Software.

5.7

Install Package Software

5.8

Search & Download Necessary Software,

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TASK SPECIFICATION 5

TASK NO :6 TASK TITLE : Troubleshooting of Network System JOB TITLE : Junior Computer Hardware Technician, L-1

6

TASK ELEMENTS 6.1 6.2 6.3

7

TASK PERFORMANCE REQUIREMENTS • • •

• • • 8

Identifies Network Cables (UTP, STP) & Connectors (RJ-11,RJ-45) Identifies Network Devices (MODEM, HUB, SWITCH, ROUTER) Connects Network Devices with Cables & Connectors.

Power Facilities Bootable Disk (OS Wise) One Set of Computer System with Optical Drive & Necessary Software (Operating System, Application and Utility Software) Devices Driver Software

Network Cables, Connectors & Devices Network Clamper & Tester.

TASK PERFORMANCE STANDARDS 6.1 6.2 6.3

Identified Networking Cables (UTP, STP) & Connectors (RJ-11,RJ-45) Identified Network Devices (MODEM, HUB, SWITCH, ROUTER) Connected Network Devices with Cables & Connectors Properly

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10

TASK No.

T. E. No.

6

TASK TRAINING DATA TECHNICAL KNOWLEDGE

1

Basic Knowledge of Computer Network

2

Basic Knowledge of Network Cables, Connectors and Its Types

3

Basic Knowledge of Network Devices & Its Types

APPLIED CALCULATIONS

GRAPHIC INFORMATION

SAFETY AND HYGINE

4 Basic Knowledge of Cable Connection Types (Straight Through , Crossover)

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TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE : Troubleshooting of Network System TASK NUMBER : 6

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 6.1

Identified Network Cables (UTP, STP) & Connectors (RJ-11,RJ-45)

6.2

Identified Network Devices (MODEM, HUB, SWITCH, ROUTER)

6.3

Connected Network Devices with Cables & Connectors Properly.

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TASK SPECIFICATION 5

TASK NO :7 TASK TITLE : Upgrading Computer System. JOB TITLE : Junior Computer Hardware Technician, L-1

6

TASK ELEMENTS 7.1 7.2 7.3 7.4 7.5

7

TASK PERFORMANCE REQUIREMENTS • • •

• • • 8

Identifies Upgrading Needs. (Memory, Processor, Storage Devices, Motherboard, Display Card, Sound Card, Operating System and Other Software) Estimates Components. Installs and Configures Computer System Components. Upgrades Operating System & Other Software. Upgrades Network Cable & Devices.

Power facilities Bootable disk (OS wise) One set Computer system with CD Drive & necessary Software (Operating System, Application and Utility Software) Devices Driver Software.

Network Cables, Connectors & Devices Network Clamper & Tester

TASK PERFORMANCE STANDARDS 7.1 7.2 7.3 7.4 7.5

Identified Upgrading needs. (Memory, Processor, Storage devices, Motherboard, Display card, Sound card, Operating System and other Software) Estimated Components. Installed and Configured Computer System Components. Upgraded Operating System & other Software. Upgraded Network Cable & Devices.

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9

10

TASK No.

T. E. No.

7

TASK TRAINING DATA TECHNICAL KNOWLEDGE

1

Basic Knowledge of SMPS Voltages

2

Basic Knowledge of Monitor &Its Types

3

Basic Knowledge of Motherboard & Its Components.

4

Basic Knowledge of Computer Components & Its Types (Harddisk, CPU, Memory, Optical Drive, USB Port, Printers, Cables, Ports & Cards )Basic kKnowledge of Network Cable & Devices.

APPLIED CALCULATIONS

GRAPHIC INFORMATION

SAFETY AND HYGINE Safe Use of Handling in Computer Components. Safe Use in Handling Electrical & Electronic Components. Electrical Hazards.

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TASK PERFORMANCE TEST (Skill Assessment) 11

TASK TITLE : Upgrading Computer System. TASK NUMBER : 7

LOCATION OF TEST: CANDIDATE'S NAME: EVALUATORS NAME:

12

TEST FACTORS AND ITEMS

STANDARD MET

STANDARD NOT MET (comments)

DID THE CANDIDATE? 7.1 Identify Upgrading Needs. (Memory, Processor, Storage Devices, Motherboard, Display Card, Sound Card, Operating System and Other Software) 7.2

Estimate Components.

7.3

Install and Configure Computer System Components.

7.4

Upgrade Operating System & Other Software.

7.5

Upgrade Network Cable & Devices.

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