Job Profile Job Title: System Center Configuration Manager Engineer (SCCM 2007 R2, 2012) Date Completed: 30 June 2014 Job Reference Number: T6STC032 Job Band: Band 5 Job Tier: Tier 6 Functional Area: Strategy, Transformation & Communication Accountable to: Project Manager Information Services Job Dimensions:

This role will form part of the project team supporting the End User Device (EUD) Hardware Refresh programme (valued between £1m & 5m over 3 years) The SCCM 2012 Engineer will be responsible for the deployment of core desktop/laptop and tablet builds through SCCM 2012 software supporting users through the upgrade (where relevant) to Microsoft Office 2013, Windows 7 & 8.1. The candidate will be one of the customer facing roles within the project team and be expected to provide an excellent customer service to around 10,000 users throughout the life of this project. The role also requires the candidate to report and escalate issues to the project manager at the appropriate project forums and face off to senior stakeholders as required. The Role: The role is to manage the deployment of 10,000 customers through SCCM 2012 in order to work within our current End User Device (EUD) project and facilitate a migration to Windows 7, 8.1 and Office 2013 delivery. The role will be expected to have a creative approach to failed migration issues and provide weekly MIS detailing migration progress against key milestones and within project budget.

This issue: 01 October 2013

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Job Purpose Summary: To deploy core build with technical proficiency in Microsoft Systems Center Configuration Manager (SCCM) 2012 to around 10,000 users throughout ECC. Experience in managing deployments in medium to large environments is essential

Key Responsibilities and Accountabilities: Non Line Manager Core Accountabilities Understand the needs of your customers and deliver the best possible outcomes through exemplar behaviour in accordance with ECC’s Values and Core Organisational Behaviours. Work flexibly and collaboratively across structural boundaries in support of key outcomes. To contribute to development of organisational capability by taking ownership of your own training and development, including identifying and taking part in training and development activity and responding to feedback on performance. Thinking creatively, challenging the norms, and constructively challenging those around them (including those more senior) to ensure continuous improvement and commercial astuteness, and inspire the same in colleagues. Take responsibility for identifying and actioning areas of risk including Health and Safety and Business Continuity. Work as part of project or process teams as required under the new operating model, ensuring excellent cross functional output.

Role Specific Accountabilities (maximum 10) SCCM 2007, 2012 deployment and infrastructure knowledge including troubleshooting, design, and implementation experience Full understanding of SCCM 2007, 2012 Hierarchy including setup/troubleshooting Ability to create Advertisement/Collections/Packages within an SCCM 2007, 2012 environment. Multi-Site software deployments and scripting Understanding of setup/use/troubleshooting of software deployment “Maintenance Windows”. Full understanding of downloading and deploying MS patches using WSUS within SCCM 2007 R2, 2012. Reporting with Systems Management Center Systems Management Server or SCCM 2007, 2012 Deployment experience should be Systems Management Server and or System Center Configuration Manager Recognizes and adheres to ITIL best practice

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Knowledge, Skills and Experience (maximum 10): Evaluate alternatives for deploying and supporting applications in a managed environment. Evaluates current procedures and processes for accomplishing department objectives and continuously develops and implements improved practices. Consults with customers regularly to identify needs, develop and implement proposals. Identifies and prioritizes system requirements and enhancements, and communicates to executive management. Understanding of all standard operating systems Experience with Microsoft SCCM, OSD, Task Sequences, Microsoft SMS, Microsoft BDD. Experience with scripting languages to automate tasks (i.e. WinBatch, VBScript, Batch Files) Must be a self-starter and have the ability to work independently or as part of a team. Shares knowledge readily and recognizes own need to learn.

Competencies and Behaviours: Non Leadership Behaviour Matrix. CLEAR By being clear about my role and the service that I provide, I help ECC deliver successful outcomes for the Essex community. ACCOUNTABLE By taking personal responsibility for my actions and the achievement of my objectives, I understand how I contribute to improving ECC’s performance.

INNOVATE By being open to change and putting forward my ideas to adapt and improve services, I play a role in improving ECC’s performance. TRUST By building trusting relationships with my team and ECC’s customers I contribute to the success of my team and of ECC. CUSTOMER CENTRIC By understanding and delivering against the needs of my customers, I help to deliver the best possible outcomes for the wider Essex community.

DELIVER By consistently meeting or exceeding quality standards, deadlines and achieving my personal goals, I help my team to deliver effective services to the wider Essex community. DRIVE By taking the initiative to get my job done I contribute to the success of my team and ultimately improve outcomes for the Essex community. SELF-AWARENESS By understanding my own personal style and how this affects how I behave, I find the best way to work with my colleagues and customers.

Work Style: Flexible office based. A flexible office based employee will have a main base but will either attend regular meetings, and/or work flexibly on a more frequent basis.

Safeguarding: Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults, and expects all employees and volunteers to share this commitment. Role Requirement: This role does not require a DBS (CRB) check.

JP Owners

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Pre-employment Checks: Role Requirement: Not working with children or vulnerable adults, in a specified place or in a specified post. Pre-Employment Check

Definition

Self Declaration (Unspent convictions only)

A declaration of unspent convictions must be completed by all employees who do not work directly with vulnerable adults or children.

References

A minimum of two employer references will be required one of which must be the last employer. Any gaps of 4 weeks or more will be explored by the manager at interview stage. Where requested by the manager additional character references will be taken up.

Medical

All new recruits are required to complete a medical health declaration.

ID/ Eligibility to work in the UK

Proof is required in line with UK Visa and Immigration requirements and original documentation will be sought i.e. passport or full birth certificate.

Regulatory qualifications and professional registration (subject to role)

Original qualification certificates and proof of registration with a professional body is required (if applicable).

Protocol Check (SCF - Children’s Social Care Team only, now known as Family Operations)

A check against the individuals name on the Social Care electronic database will be administered.

Safer Recruitment Consultant

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