JOB DESCRIPTION. Reports To: Employment Status:

JOB DESCRIPTION Job Title: Head of Service Job Reference: TBC Service: Brokerage & Professional Support Reports To: Managing Director Location...
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JOB DESCRIPTION Job Title:

Head of Service

Job Reference:

TBC

Service:

Brokerage & Professional Support

Reports To:

Managing Director

Location

Wokingham

Employment Status:

Permanent

CRB

Enhanced CRB required

Hours of Work:

Full time – 37 hours per week

Service Purpose: To provide high quality, innovative and personalised brokerage, and professional social work and occupational therapy interventions to individuals and families with a range of needs, in accordance with Optalis’ Core Values and in accordance with legislation and local policy and to drive the development of a commercial offering through professional practice and consultancy. Job Purpose: 1. To provide sound operational oversight of statutory adult social care services, including social work and occupational therapy, promoting the rights, independence, choice, control and aspirations of customers, and ensuring that services are delivered based on a strong ethos of quality, compliance and value for money. 2. To successfully achieve business growth by leveraging professional expertise and developing a commercial offering to private individuals, providers and other local authorities. 3. To act as a member of the Optalis senior team, providing professional leadership and contributing to organisational strategy and business development. Organisation Chart:

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Main Tasks/Accountabilities •









• • • •

• •

• •

To provide safe services through compliance with adult protection protocols and best practice, provided by competent individuals and teams, with evidence of positive risk management and positive safeguarding outcomes, including the delivery of delegated statutory functions such as supporting customers to make arrangements for their support, carrying out statutory reviews and reassessments. To maintain high standards in relation to the provision of self directed support and the provision of ongoing social work and occupational therapy intervention, supporting customers whose circumstances may be complex, chaotic or place them at risk of harm, and to do so in a way which promotes safety, choice and control and maximises independence. In accordance with the provisions of the Health and Safety at Work Act 1974 etc, take reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work; and co-operate with Optalis to enable the organisation to perform or comply with its duties under statutory health and safety provisions. Ensure sound management, supervision, appraisal and development of colleagues within the relevant business area, including management of change and of complex employee issues, performance management and workforce development in line with quality standards, ensuring that Standards of Proficiency are maintained for qualified Occupational Therapy and Social Work professionals. To motivate service managers and encourage the development of a commercial culture as well as ensuring a sound understanding of the needs of front line colleagues. Line management of up to 8 direct reports. Ensure efficient and effective financial management for the business area. This includes ensuring costs are in line with budgets, delivery on efficiencies and resource deployment to ensure sound operational delivery. Lead on financial planning for growth in the context of the business plan as well as the annual budgeting process for the business area. To provide professional leadership to the service as well as more broadly across the organisation, driving and supporting professional standards and practice development. Ensure efficient and effective performance management of services, with particular emphasis on improving key performance indicators and quality standards, based on a deep understanding of relevant services, through a structured approach to quality assurance. To work collaboratively with colleagues in local government and the NHS (commissioners and statutory services) to ensure that services are joined up and delivered effectively to achieve positive person centred outcomes for the customers. To assess and identify the market opportunities relevant to the business area, including understanding the needs of potential customers, referrers and commissioners, the strengths & weaknesses of competitors, as well as local and national policy/strategy drivers, and to seek to prioritise and capitalise on those opportunities. Work collaboratively with colleagues to achieve successful bidding and tenders to achieve growth. To develop and maintain strong relationships with all stakeholders, including customers and their families, commissioners, referrers and partners, to drive the organisational development and growth aspirations in accordance with company values and to ensure that Optalis continues to make a positive contribution to local community partnerships. To promote Optalis and its range of services externally and internally. Work collaboratively with senior colleagues to lead on cross-company projects and delivery targets, such as delivery pilots or the establishment of new services. To provide Senior On-call out of hours as part of the senior team.

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PERSON SPECIFICATION Knowledge/Qualifications: • • • • • •

Social work qualification to post graduate level or equivalent, including current registration. Management qualification, or willingness to undergo training Knowledge of the legal and policy framework as it relates to adult social care Sound knowledge of managing complex and volatile budgets Knowledge, experience and skill in dealing with sensitive issues such as abuse, loss, bereavement and situations of risk incl. sound knowledge of adult safeguarding Knowledge of the principles of change/performance management and service development/business planning

Technical Skills: • • • • • • • • • • •

Working across complex boundaries in social care and health Managing employees and providing leadership Making non routine and complex judgements Ability to think creatively and plan work and time for self and others Understanding and managing large and complex budgets Dealing with a wide range of internal and external stakeholders, including customers and their families Problem solving and negotiating skills Excellent skills in presenting and communicating clearly to a range of audiences Producing well researched and well written reports Managing anger and stress, resolve conflict and make decisions quickly and autonomously when required Ability to manage self and represent Optalis in a variety of formal settings

Experience: • • • • • • • • • •

Experience of writing tenders and bidding for services/funding Extensive contemporary experience of managing statutory social work services Experience of achieving success in a commercial environment Experience of management of safeguarding and health and safety Experience of managing employees, including complex and non-routine matters Report writing, producing procedures, project work and service development Proven experience in controlling service budgets Experience of making presentations to colleagues, stakeholders or the general public Experience of negotiating with other services and organisations Managing change

Special Factors: • • • • •

Able to manage a high volume of work and clearly prioritise. There is a requirement for the post holder to be self-disciplined and work unsupervised, planning and organising his or her own workload Needs stamina and perseverance in managing change There is a consistent requirement for original thinking to meet new demands within a complex multi disciplinary environment where work is with highly vulnerable individuals and families where there may be a high level of risk. Work beyond normal office hours when required, including for the purpose of on-call Able to travel independently

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BEHAVIOUR PROFILE Degree Required

Behaviour Statement

Core Behaviours

 Personal Effectiveness

Drives

 Impact

Drives

 Resilience

Drives

 Joined Up Thinking

Drives

 Analysis & Judgment

Influences

 Interpersonal

Drives

 Customer & Community Focus

Drives

 Respect

Influences

Evaluates issues, drives resolutions & remains highly effective regardless of demands & pressures Consistently makes an immediate positive impression; take ownership for driving & developing self & career Creates, delivers & drives change; Appreciates & applies sound principles for the management of change; has the credibility to influence & drive change through Considers the impact of central government activities on WBC; quickly gets to underlying issues & drives through solutions Analyses a broad range of indepth information from a variety of internal & external sources regarding our customers, demographics, political & economic developments & technological innovations to influence decisions; complies with implementation of WBC Risk Management Strategy Able to establish & maintain relationships at all levels; promotes harmony & consensus through diplomatic handling of disagreement & potential conflict; works to develop their own emotional intelligence Drives & develops services that meet both the customer needs in their community & the corporate objectives by encouraging user involvement in needs assessment & service planning Influences the equality & diversity policy; ensures it is supported by a clear action plan that is communicated across WBC

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Management Behaviours

Degree Required

 Providing Direction

Drives

 Coaching

Influences

 Managing Excellence

Influences

 Managing & Development Teams

Influences

Behaviour Statement Provides meaning to others by tailoring messages & empowers teams to drive initiatives forward Coaches project teams & acts as a mentor for others, adapts their management style to get the best from each colleague Probes all appropriate sources; demonstrates advanced skill & insight in gathering & sorting key information regarding quality of service, standards, presentation Empowers individuals through effective developmental delegation; builds team identity and commitment; successfully develops staff for future roles; highly respected and valued by team members

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