Support Office / PC: Group Loss Prevention Manager
Reporting To:
This job exists to:
Protect our stores from all forms of loss Help to provide a safe shopping and working environment Provide guidance on Loss Prevention best practice
Job Purpose:
Be leaders in Loss Prevention Help drive a Loss Prevention Culture Date:
September 2016
Organisation Context
Chief Financial Officer
Group Loss Prevention Manager
Loss Prevention Analyst
Loss Prevention Specialist
Organisation Values We have four values that sum up how we do our work and work with our mates. Communication Straight and clear communication Valuing People Trust and respect in relationships Developing skills in people Innovation Smart approach to retail marketing and operational process Vision Thinking ahead of the game, developing a continuous improvement culture
Contribution To Company
To ensure that any ideas that may enhance the systems or performance of the company are brought to the attention of your Manager. Communicating care and passion for the Company and its Brands. Strive to be positive and constructive at all times. Straight talking about the facts of the situation – open discussions are the best way to find solutions. Help others through communicating clearly. Deliver on commitments. Support all of the team that you are working with to ensure the achievement of goals. Volunteer for projects as is practical outside you normal scope to widen your contribution to the overall success of the company. Adhere to all company policies Carry out any other ad hoc tasks that arise at the request of Managers to meet the operational needs of the company. Deliver our Company Values understanding our motto, if it’s good for the Company think, say, and do it. If it’s not, DON’T.
Key Relationships External Police Crime prevention groups Mall Security teams
Purpose of contact with this person/s To assist and provide support at time of incidents. Share information for the purpose of preventing crime and stockloss Build rapport and network
Internal Business and Retail Managers Store Staff
Purpose of contact with this person/s To assist and support in the daily Loss Prevention activities Promote good customer service and Loss Prevention techniques Develop and strengthen relationships between Loss Prevention and Store Operations
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Key Result Areas The position of Loss Prevention Supervisor encompasses the following major functions or Key Result Areas:
Stockloss to budget or better Security Audit to A standard Health and Safety
Jobholder is responsible for
Jobholder is successful when
Providing the very best customer service to both internal and external customers
Acknowledge all nearby customers contributing and contributing the WINS program
All customers near you are acknowledged with a smile or friendly greeting. Potential shoplifters deterred
Ensure all customer queries are followed through, regardless of area of enquiry
Manage relationship with local police and local crime prevention groups
Identify when staff are not providing customer service, report to manager Relationship built and maintained to prevent crime Open communication channels developed and maintained
To drive store stockloss reduction programme
Promote a strong ‘Loss Prevention’ culture within store
Assist in the implementation of the store stockloss action planning
Check write off/ons are processed in accordance with company policy
Address non-compliant processes discovered during process reviews using LP Checklists and Audit
Drive effective communication forums to ensure process compliance is maintained
Store stock loss to budget or better
Stock movement policies are reviewed and adhered to i.e. Returns, write offs, product destruction Non-compliant processes addressed Attend and contribute to the stockloss meetings, compiling actions to resolve issues and reduce loss Contribute to weekly Loss Prevention Conference call Communicate store performance figures, Loss Prevention initiatives to store staff.
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Report store performance to head office in a timely manner
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Develop an effective LP program to prevent and detect customer theft
Apprehend/deter shoplifters in accordance with company policy
Deter shoplifting through delivery of front-ofhouse programme
Facilitate team engagement
Monitor the effective use of security equipment
Monitor correct use of sold tape and store shopping bags
To maximise Security and Safety of internal areas Store is ready for trade every day and secure preventing external breaches
Review security of dock areas and external environments. Stock is secure
Monitor use of fitting room security controls
Follow-up on all outstanding Loss Prevention escalated issues/tasks
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No breaches of Apprehension Policy Ensure personal safety and the safety of staff and customers at all times No injuries reported to staff or customers relating to apprehensions Every customer shopping bag has sold tape to identify sale of items – it is standard practice Provide front-of-house cover during busy trading hours to deter theft Build effective communication channels, attend management and daily staff meetings Recognition and praise given to staff who assist in identifying potential theft issues Ideas for continuous improvement are encouraged and supported. EAS tagging compliance as per Company standard, glass cabinets locked, CCTV in working order as a minimum
Daily Checklist completed and signed by LP staff member at start and end of days trade Non-compliant issues actioned, communicated, reported Offices and reserves are locked at all times, no external breaches recorded. Dock areas and external environments compliant – Stock not left unattended Check delivery compliance via CCTV system – issues raised with manager Inbound stock procedures followed as per company policy Fitting rooms controlled to reduce theft and improve customer service levels Manager informed and issues detailed in store action plan
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Maintain effective processes to prevent/deter internal theft Participate in and oversee cash lifts from registers daily as required
Conduct reserve checks randomly
Monitor and check staff purchases and discounts. Conduct bag and locker checks
Identify and assist with investigation of potential opportunities for breaches of company policies / procedures
Ensure customer/staff holds are held as per company policy
Maintain effective building security Ensure alarm systems are maintained
Manage store key controls
Perform checks of building and perimeter
Perform Security Assessment of buildings
Cash lifts carried out as per Company procedures Non-compliant issues actioned, communicated, reported Reserves are checked (including physical security and stock placement All purchases authorised and sealed by LP or a Manager Investigate and report any concerns Returned stock to vendor completed promptly Bags and lockers checked for concealed company stock Carried out regularly as per Company policy Investigations assisted with (e.g. stock theft/loss, cash loss etc) Information gathered and provided Action initiated as appropriate Holds checked daily for out of date holds
Alarm systems are maintained and in working order Alarm systems are set at appropriate times Keys are secure and accounted for Company keyholders list up-to-date Perimeter and access checks as per daily checklist Identify areas of risk stemming from building – detailed in store action plan Report concerns to Manager for immediate action
Ensure all security equipment is maintained and in working order
Ensure CCTV and EAS systems are working effectively
Oversee correct use of stock security systems
Maintain security equipment
Health and Safety Contribute to a safe and healthy work environment by: Reporting all accidents and hazards; Avoiding unsafe practices at work; Meeting the strategies and goals of the H&S Manual.
Test and review CCTV and EAS daily, issues/faults reported DVR checked to ensure system recording and time/date correct. Security systems utilised with good compliance levels achieved Equipment is maintained and in good working order
Compliance with H&S Manual.
Note The above performance standards are provided as a guide only. The precise performance measures for this position will need further discussion between the jobholder and manager as part of the performance development process.
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Person Specification This section is designed to capture the expertise required for the role at the 100% fully effective level (this does not necessarily reflect what the current jobholder has). This may be a combination of knowledge / experience, qualifications or equivalent level of learning through experience or key skills, attributes or job specific competencies.
Qualifications (or equivalent level of learning) Essential
Desirable
Secondary School (3+ years)
National Certificate in Security
Knowledge / Experience Essential
Desirable
(indicate years of experience required as appropriate)
1 year in a similar role (Loss prevention/Security)
Experience in retail environment
Key Skills / Attributes / Job Specific Competencies The following levels would typically be expected for the 100% fully effective level: Expert level
Advanced level
Working Knowledge
Awareness
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Change to job description From time to time it may be necessary to consider changes in the job description in response to the changing nature of our work environment– including technological requirements or statutory changes. This Job Description may be reviewed as part of the preparation for performance planning for the annual performance cycle or as required.
