JOB DESCRIPTION 1. JOB TITLE: Head of Campus & Commercial Services 2. HRMS REFERENCE NUMBER: HRMS/13055 3. ROLE CODE: HCCSFM 4. DEPARTMENT: Facilities Management 5. ORGANISATION CHART: Reporting to the Director of Facilities Management. See attached organisation chart. 6. JOB PURPOSE: 

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To promote the growth and maintenance of income streams, maximising the use of the University’s campuses and their associated facilities, principally the University accommodation and conference facilities. To lead the creation and delivery of innovative strategies to optimise the University’s return on investment in these facilities. To identify business development opportunities by acting as a University ambassador seeking and engaging external partners and networks. To provide strategic leadership for the business activities relating to conferencing, sporting facilities and student accommodation.

Key Performance Indicators:  Achieve agreed annual income targets across all areas of service delivery responsibility whilst minimising direct and indirect costs.  Increase income generation from the campus year on year through new business development.  Identify opportunities for both internal and external business and income generation development.  Achieve and maintain agreed levels of service and customer satisfaction as informed by Service level Agreements, across all areas of service delivery responsibility. 7. BACKGROUND INFORMATION: Facilities Management is a multi-disciplinary department providing a comprehensive estate planning and management service and a range of facilities support services, in order to ensure that the University land and property assets and related physical resources are capable of supporting the

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academic and other business of the University, safely, effectively and efficiently. The department is responsible for advising on, and contributing to the strategic and operational management of the University’s land and property portfolio. The University estate is split across three major sites, in Chester, Warrington and the Thornton site near Ellesmere Port. 8. WORK PERFORMED AND/OR KEY RESULT AREAS: 8.1 Communicating Effectively  

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Establish, promote and maintain proactive communication and working arrangements with all Faculties and Service Departments. Regular and effective communication with Line Managers and staff within the Campus & Commercial Services team, to ensure that requirements and expectations are understood and implemented to ensure the best possible service is provided to all stakeholders. Lead the creation and delivery of proposals and strategies for the marketing and promotion of the University and its facilities, presenting proposals to senior management and other stakeholders. Make a significant contribution to strategic and business planning within Facilities Management. Act as an ambassador for the University, seeking and engaging external partners and networks to identify and capitalise on business development opportunities.

8.2

Leadership and Working Collaboratively

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Lead, manage and develop the Campus & Commercial Services team, ensuring that each function communicates and works together effectively to meet the needs of all stakeholders. Be an ‘Ambassador for Change’, motivating teams and individuals by providing clear direction, business targets, establishing and maintaining positive in-service and cross-service relationships. Deputise for the Director of Facilities Management as appropriate.

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8.3 Liaison and Networking 

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Promote effective partnership, contractual arrangements and effective communication for the delivery of high quality services through effective and constructive relationships with Departmental, University and external contacts. Represent FM Campus & Commercial Services when liaising or collaborating with Faculties and other Services. Participate in appropriate internal and external networks and professional groups in the interests of the role and in order to enhance networks and share good practice.

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Contribute to University management via University committees, working groups and University projects. Chair the University’s Space Management Group which controls the allocation of space and locations across the University.

8.4 Delivering a High Quality Standard of Service  Promote and sustain a culture of ‘Service Excellence’ in all areas of the post holder’s remit of service delivery and play a key role in embedding this culture across the Department.  Ensure that robust mechanisms are developed to establish and monitor the effectiveness of service related strategies, delivery arrangements, policies and procedures – to incorporate sound cost management, budgetary controls, revenue targets and compliance with legislative/public health and safety regulations.  Ensure that service delivery strategy, at all times, supports the Department of Facilities Management wider asset management strategy and the University’s approach to its expectations of service delivery. 8.5 Effective Decision Making  

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To provide effective leadership of the Campus & Commercial Services team, making independent and collaborative decisions with relevant managers on the most effective deployment of resources. To work on his/her own initiative to promote the growth and maintenance of income streams, maximising the use of the University’s campuses and their associated facilities, principally the University accommodation and conference facilities, reporting formally to the Director of Facilities Management. In conjunction with the Estates Manager and Technical Services Manager, to be responsible for the timely provision, refurbishment and preparation of all residential and teaching accommodation. To report to the Director of Facilities Management and to advise the Director and the University’s Senior Management Team on strategic and operational matters relating to Campus and Commercial Services.

8.6 Planning and Organising Self and Others   

Create and deliver strategies that meet the University’s expectations in terms of income growth, quality of service and deliver against agreed corporate objectives. Lead in the creation of robust business plans for each commercial opportunity to support and deliver against agreed corporate objectives. Ensure compliance with all the University’s policies and procedures, with particular emphasis on effective engagement with the University’s Sustainability Management Policy and carbon emissions reduction agenda ensuring risk is reduced across all Campus & Commercial Services.

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Ensure an appropriate balance between the academic and student use of facilities and the need to optimise the University’s commercial return on investment. To organise the relocation of individual and groups of staff, academic and support departments within the University as required. To be responsible for the commissioning and installation of signage for all University properties in accordance with the corporate brand. Provide input to the capital works identification process to ensure that adverse impacts on income generation are minimised and, where possible, are enhanced by proposed works. Contribute towards the Department’s Annual Business Plan.

8.7 Innovation and Improvement (Effective Problem Solving) 

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Take the lead role in business development relating to these services and creation of robust business plans, identifying and securing opportunities for new or external business income generation with future emphasis on international markets. Provide fresh and creative ways of improving efficiency, income generation and exceptional customer service through analysis of both existing and potential business operations and ventures. Implement continuous improvement and innovation to achieve improved quality, value for money services and growth in income generation. Support line managers in dealing effectively with staffing issues, in accordance with existing procedures. Work with managers of each area to develop and review processes, systems and strategies.

8.8 Analysis and Research  

Rigorously analyse the operating environment for each potential business venture ensuring they are viable, focussed on, and capable of delivering an exceptional customer experience. Achieve agreed annual income targets across all areas of service delivery responsibility whilst minimising direct and indirect costs.

8.9 Sensory and Physical Demands 

Uses standard office and computer equipment as part of the role.

8.10 Work Environment  

Works in a standard office environment, and will be expected to travel between University sites and off campus. Ensure effective engagement with the University’s and the Department’s health and safety policies is established and maintained across all areas of service delivery reducing the risk of potential noncompliance to an absolute minimum.

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8.11 Pastoral Care and Welfare 

To support and mentor Line Managers in dealing with staffing issues, for example, disciplinary, sickness absence and performance management, chairing hearings or review meetings as appropriate.

8.12 Team Development  

To induct and train staff for whom the role holder has line management responsibility. Monitoring the achievement of individual and team objectives and conducting Performance and Development Reviews with staff for whom the role holder has line management responsibility, identifying development needs and ensuring these needs are met.

8.13 Teaching and Learning Support 

This is not a requirement of this role.

8.14 Knowledge and Experience 

See person specification.

8.15 General    

Ensure adherence to the highest possible standards of probity and professional behaviour. To undertake any other duties commensurate with your grade, and/or hours of work, as may reasonably be required of you. To take responsibility for upholding and complying with the University’s Equality and Diversity policies and for behaving in ways that are consistent with fair and equal treatment for all. To comply with all University Health and Safety policies.

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PERSON SPECIFICATION Job Title: Head of Campus & Commercial Services

PERSON SPECIFICATION

Department: Facilities Management

Essential / Desirable

Method of identification

Degree or equivalent preferably in a Business Management, Marketing or a business entrepreneurial discipline.

Essential

Application/Certs

Relevant Higher Degree or postgraduate diploma e.g. MBA or DMS.

Desirable

Application/Certs

Relevant professional qualification or membership of a relevant professional body.

Desirable

Application/Certs

Extensive experience of hotel, catering or hospitality management at a senior level.

Essential

Application

Significant experience in a relevant commercial or facilities management discipline.

Essential

Application

Demonstrable track record of commercial service delivery in a complex organisation.

Essential

Application/ Interview

Significant background in delivering successful commercial solutions, identifying and implementing new income generating opportunities.

Essential

Application/ Interview

Experience in driving innovation and change.

Essential

Interview

Experience in successful new business development resulting in a growth of sales/volumes.

Essential

Application/ Interview

Experience of managing outputs and the effective use of performance management tools.

Essential

Interview

Experience and demonstrable success in the management of change and of securing the support of others in process.

Essential

Application/ Interview

A sound knowledge of financial management, including experience of forecasting, formulating and managing income and expenditure budgets in a commercial environment.

Essential

Application/ Interview

Experience from a business-to-business environment resulting in successful and profitable partnerships.

Desirable

Application/ Interview

Experience and understanding of service management delivery challenges and opportunities within the Higher Education sector.

Desirable

Application/ Interview

Criteria

Qualifications:

Proven Experience:

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Delivering academic and service excellence: Clear commercial focus and related successful track record.

Essential

Interview

Ability to deliver at a strategic level while effectively managing operational performance of commercial units.

Essential

Interview

Strategic thinking skills, including the ability to recognise cross-field strategic risk and opportunity.

Essential

Interview

Strong analytical skills and an excellent aptitude for developing innovative solutions to complex problems.

Essential

Interview

Innovative approach to commercial income generation.

Essential

Interview

Excellent motivator and communicator with first class leadership, management and interpersonal skills.

Essential

Interview

Strong staff management skills.

Essential

Interview

Organised and proactive.

Essential

Interview

High levels of drive, creativity and vision.

Essential

Interview

Ability to maintain good, productive and mutually beneficial relationships with Facilities Management departmental staff, and with Faculty and other Service Department colleagues.

Essential

Interview

Ability to succeed in a collaborative environment.

Essential

Interview

Ability to propose, develop and implement effective strategies in pursuit of agreed goals and to make clear informed, appropriate and timely business decisions.

Essential

Interview

Thorough understanding of relevant legislation, regulations and professional best practice applicable to the role.

Essential

Interview

Contribution to strategic business initiatives.

Essential

Interview

Contract negotiation and dispute resolution skills.

Desirable

Interview

Intuitive and innovative.

Desirable

Interview

Managing self and inspiring others:

Working together:

Organisational and stakeholder awareness:

Essential Requirements are those, without which, a candidate would not be able to do the job. Applicants who have not clearly demonstrated in their application that they possess the essential requirements will normally be rejected at the shortlisting stage. Desirable Requirements are those that would be useful for the post holder to possess and will be considered when more than one applicant meets the essential requirements. Method of identification is where the selection panel will match the candidate’s skills and abilities to the required criteria outlined (i.e. application form, interview, test)

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UNIVERSITY OF CHESTER TERMS & CONDITIONS OF EMPLOYMENT FACILTIES MANAGEMENT HEAD OF CAMPUS & COMMERCIAL SERVICES SALARY SCALE University Scale E2, points 50-52, £55,375 - £58,739 per annum payable monthly in arrears. RESIDENCE REQUIREMENT It is a requirement of this post that within 12 months of appointment, the post-holder should live within a 30 mile radius or within a one hour travelling time by public transport from the University. HOURS OF WORK Monday to Thursday Friday

9.00am - 5.30pm 9.00am - 4.30pm (less one hour lunch break each day)

A flexible approach to work will be required as there may be occasions when it would be necessary for you to work additional hours as dictated by the workload. HOLIDAY ENTITLEMENT 22 days per annum (pro-rata during the commencement and cessation years), rising to 27 days after five years' continuous service. Two extra statutory days per annum during the Christmas period. PROFESSIONAL CONTRACT The successful applicant may opt to be employed on a ‘professional contract’. Those employed on professional contracts have a holiday entitlement of 35 days per annum. As a minimum they are expected to be present during the core hours of the role, as outlined above, and they are not entitled to participate in the department’s flexi-time scheme. MEDICAL EXAMINATION Successful candidates will be required to complete an Occupational Health questionnaire, and may be required to undergo a medical examination. ESSENTIAL CERTIFICATES Short-listed candidates will be asked to bring to interview, proof of qualifications as outlined on the Job Description and Person Specification provided. Upon appointment, copies of essential certificates will be required by HRM Services. PENSION SCHEME The University operates two pension schemes for support staff:  The default scheme is the Higher Education Defined Contribution Scheme (HEDCS), which is administered by Friends Life.  The Cheshire Local Government Pension Scheme, to which the University is an admitted body. All support staff are entitled to participate in one of these schemes. Some staff will be automatically enrolled into a scheme, depending on their age and earnings, but if they do not wish to remain a member of the scheme, they will be entitled to opt out after enrolment.

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EQUAL OPPORTUNITIES The University has a policy of equal opportunity aimed at treating all applicants for employment fairly. SMOKING POLICY The University operates a No-Smoking policy. PROBATIONARY PERIOD A nine months' probationary period applies to all University posts. CLOSING DATE Completed application forms should be submitted via our online webrecruitment page no later than Friday 31st January 2014 quoting reference number HRMS/13055.

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