Introduction: Division and Division Units: Technical Services DIVISION

Technical Services

Dean E-mail / Extension

William Eastham, Director [email protected] / 909-274-4799

Units:

Event Services

Units: Media Services Units: Performing Arts Operations

I. Institutional Mission The mission of Mt. San Antonio College is to support all students in achieving their full educational potential in an environment of academic excellence. II. Division Mission Customers will be satisfied with the scope, timeliness and cost effectiveness of support services offered by the departments of the Technical Services Division. III. College Themes and Goals

SectionOne: Where We Are—An Analysis and Summary of 2015-16 IV. Planning Context: Division Goals The following table contains goals as noted in SectionTwo - of last year's PIE that were to guide your 2015-16 year. Note:You cannot edit this section. You may revise, add new goals or remove goals that are no longer relevant as appropriate for planning for 2016-17 and 2017-18 in SectionTwo.

Division Goal Name

Division Goal

College Theme

Provide Outstanding Support Services

Customers will be satisfied with the scope, timeliness and cost effectiveness of support services offered by the units of the Technical Services Department; Event Services, Broadcast and Presentation Services and Performing Arts Operations. The Technical Services Department will be a performance oriented department.

C: Secure Resources

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Advance Appropriate Use of Technology

The Technical Services Department will be an advocate for the appropriate applications of technology for enhancing and advancing support for the services that we provide to the College Community and External Clients. The Department will strive to maintain our internal technology to current instructional and industry standards.

C: Secure Resources

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Maintain Technology Resources

Upgrade and replace existing technical sub-systems in Broadcasting, Presentation Services and Performing Arts Operations to keep abreast with technology changes and avoid age related failures.

C: Secure Resources

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V. Notable Achievements Enter a brief analysis of your Division's successes for the 2015-16 year in the field below followed by a listing , by theme, of the Notable Achievements. This provides opportunity to highlight your Division's proudest moments for this year. Text boxes will expand as needed. Add rows (+), delete rows (-). Roll-Over to see Achievement example a. Narrative Summary

Provide outstanding customer service for events, pioneer the appropriate use of new technology in support of College programs and upgrade and maintain technology systems already deployed on campus. Notable Achievement Theme

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Technology

During the 2015-2016 Budget Cycle, the Technical Services Division received funding to design, specify and procure a new high definition video production trailer. By the end of the budget year, we had designed and received a new 52 foot video production trailer with room for 20 student stations. The department is now installing new HD video production equipment in the trailer, with a goal to have a fully operational trailer by the end of November 2016. Additional funding for this project may be required to fully complete the trailer due to the loss of rental income from events such as the Footlocker National Cross Country Championships. Notable Achievement Theme

Facilities

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Following an extensive study period of about three years, the Technical Services department, working with an Ad-Hoc advisory committee, selected the Alertus system as the primary emergency notification system for the college and selected the QSC Q-Sys system as the primary paging and emergency audio notification system for the college. The Alertus text to speech module will interface to Q-Sys to provide emergency announcements in larger areas, and the Q-Sys paging consoles will provide local override and additional audio communication capabilities for Building Managers. During the break between the Spring and Summer semesters, the Technical Services Division coordinated the installation and testing of a pilot project of the Alertus system in Building 13, Design Technology. All classrooms in Building 13 are now equipped with Alertus beacons. Additionally, Q-Sys paging and alerting has been installed in Building 9B, Student Services and the Child Development Center, with design work in progress to bring Q-Sys paging to Building 45, the Kinesology Building as well. Work is also progressing on the installation of a new Carillon system for the college, this system is located on the roof of Building 13 and will be used for emergency announcements in addition to providing time keeping bells for the campus. Notable Achievement Theme

Facilities

The Performing Arts Operations department successfully completed the installation of a computerized winch system in the Sophia Clarke Theater. This system motorizes the movement of ten different hanging pipes, including the main drape, 4 lighting pipes and an additional 5 pipes for scenery. This system allows a trained technician to safely and efficiently move many thousands of pounds of scenery and lighting at the touch of a button. Pipe movements can be made + individually for technical setup or together as part of a cue. The computerized winch system is considerably safer than the counterweight system that it replaced, and it adds considerable operational savings for the facility as well. - Close this Table

VI. Closing the Loop - Alignment and Progress on College Goals This section serves as a "reporting" function. Describe how your area closes the loop and connects planning to budget allocation and outcomes/results. For example - How did the prioritized college resources connect to your area's outcomes over the past year? What progress has your area made with the resources provided? Please include progress on plans that did not require new resources if applicable. a. Narrative Summary

Provide a brief Analysis and Summary of your area's progress toward goals for this year Plan or Activity

The Technical Services Department is clearly heading for a crisis with staffing. In the Campus Events area, which has the easiest to define performance indicators, virtually every resource utilization metric is at a record high for 2014-2015. The on-going development of sophisticated campus wide AV systems is having a tremendous operational impact on Presentation Services, which has

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Staffing Thanks to additional funding provided during the last budget cycle, the Technical Services Division has created two new management positions and revised a classified position. Chris Rodriguez has been selected as the Manager of Technical Services Engineering, and is moving forward rapidly on AV Systems Development and Emergency Notification. The Assistant Director, Technical Services position is being recruited presently, and will go to the September Board meeting. We have revised the job description for a vacant classified position and created a Coordinator, Audio Visual Services position in support of AV. In 2015-2016, the Event Services Department scheduled a record 7,109 hourly shifts representing 21,292 work hours, or an equivalent of 10.08 full time employees. This number would have been much higher if the Mt. SAC Relays had not been moved off campus for stadium construction. If the Relays were held on campus, we estimate that 7,321 shifts would have

Ongoing Plan Completion

2018-19

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never seen a staffing increase since this build-out began. The addition of significant new facilities without corresponding increases in management and support staff is taking a toll on existing employees. The single most critical need for the next three years is to rebuild and expand professional staffing in our area.

been scheduled representing 22,599 total hours, or an FTE of 10.7 employees. When the Relays return and the new stadium is opened, there will be a substantial increase in demand for hourly work from our division. There will be a need for more permanent staffing if growth continues. Additionally, we have a need to increase our two part time permanent employees to full time status. This would provide additional clerical support for the office and give us a full time video editor/shooter position. Finally, we need to provide full time clerical support for the Broadcast and Presentation Services department. This area has experienced huge growth with the development of classroom technology, and there is an acute need for clerical support to assist with trouble tickets, capital inventory and purchasing.

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SectionTwo: Where We Are Going—Planning for the Next Two Years of this Cycle VII. Division Goals for 2016-17 a. Identify the overarching goals (informed by Unit goals) that will guide your Division's work for the 2016-17 year and beyond in the following table. Connect those goals to the College Themes. This section is pre-populated with the overarching goals from your 2014-15 Manager PIE. Add rows (+) as needed. Delete rows (X). (limit 10 goals)

Roll-Over to see "overarching goal" example Division Goal Name

Division Goal

College Theme

Provide Outstanding Support Services

Customers will be satisfied with the scope, timeliness and cost effectiveness of support services offered by the Departments of the Technical Services Division; Event Services, Media Services and Performing Arts Operations. The Technical Services Department will be a performance oriented department.

C: Secure Resources

Advance Appropriate Use of Technology

The Technical Services Division will be an advocate for the appropriate applications of technology for enhancing and advancing support for the services that we provide to the College Community and External Clients. The Division will strive to maintain our internal technology to current instructional and industry standards.

C: Secure Resources

Upgrade and replace existing technical sub-systems in Broadcasting, Media Services and Performing Arts Operations to keep abreast with technology changes and avoid age related failures.

C: Secure Resources

Maintain Technology Resources to Current Standards

Apply Appropriate Technology to Enhance Campus Safety and Security

The Technical Services Division will apply appropriate technology to enhance the safety of the campus community using emergency alert systems to provide appropriate notifications using audio and video and computer based signaling to alert the campus to all types of emergencies and video observation technology to enhance safety and asset protection.

C: Secure Resources

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VIII. Tracking Conditions and Trends Enter a brief summary for each section based on the 2015-16 year followed by information provided in your Units' PIE forms. Add rows (+), delete rows (-). a. External Conditions Summary

Changes in Technology Industry Changes

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Changes in Technology - The Performing Arts area has seen the move to network based control of stage lighting, with inexpensive Ethernet based topologies replacing the older DMX protocol, which is a serial based topology. The network based control protocols are considerably more powerful than DMX512 based approaches, which must be divided into small “universes” of 512 control channels. Most of the elements of a theatrical lighting system, from dimmers to lighting consoles to lighting fixtures now support network connections via various Ethernet control protocols. As these different protocols merge into an open standards based protocol known as ACN (Architecture for Control Networks), it is inevitable that DMX512 will be replaced as a control protocol. All current purchases and upgrades for the Center are made with the goal of achieving ACN connectivity. All areas of Technical Services have been impacted by the global move to standards based network digital audio transport. Once again, the move towards transporting large quantities of digital audio over simple networks has been adopted at an unprecedented rate throughout many industries. Protocols such as AES Digital Audio, Cobranet, MADI and Rocknet are being used in both broadcasting and live entertainment to interconnect audio devices. After considerable research, Technical Services has adopted Riedel Rocknet as our standard transport infrastructure. Rocknet can transport up to 160 channels of audio using counter-rotating ring technology, which allows the network to be disrupted at any point in the ring without a failure. We have implemented Rocknet in the Design Technology Center Auditorium, in the Performing Arts Center and in our new broadcast truck that is presently under construction. All future purchases and designs will be compliant with this technology. In the Presentation Services Area, the implementation of the “Analog Sunset” as required by the license granted to content producers of protected high definition video content has accelerated our move to wide aspect ratio digital video as an evolving standard for classroom media systems. Many of our older analog controlled systems such as those in Buildings 7, 11, 26 and 61 will eventually need to be converted to this wide aspect ratio, as it is becoming increasing difficult to buy monitors and displays in the older narrow aspect ratio format. Newer buildings already support this format. Due to the elimination of analog video signals under the Analog Sunset requirement, the current gap in regulations regarding closed captions for digital video formats is causing considerable difficulty in implementing ADA captioning requirements in the digital classroom. We have developed a technology life cycle replacement plan that will address these issues. Additionally, we have received funding to implement a campus wide video server which will allow us to stream videos across the campus network. This will greatly simplify the distribution of captioned video to the classroom as we will no longer have issues with incompatible DVDs or broken VCRs. We anticipate implementation of this server technology by the end of the Spring 2017 semester. In the Broadcast Services Area, we are also experiencing the impact of the nearly complete adoption of digital hi-definition

Industry Resources

b. Internal Conditions Summary

Maintain Compliance with ADA Regulations Regulation / Policy

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ADA Compliance - The college continues to emphasize the necessity of complying with ADA regulations regarding the accessibility of multimedia presentations used on campus. From a hardware standpoint, Presentation Services continues to insure that all new classroom systems support closed analog caption decoding. The increasing use of digital video via HDMI creates a new layer of hardware problems, as the caption decoding must now be done in the device that is playing the recording (i.e. Blu-Ray player). The standards for this support are still evolving, and there is no current government requirement for this type of decoder to be present. As a result, new classroom designs were being limited to DVD playback only, so that closed captions can be reliably provided in these classrooms. This decision had not been welcomed by faculty that had hoped to incorporate Blu-Ray disks in their instructional program, but captioning requirements must be complied with. We have now been informed that the majority of the DVD players that are presently considered acceptable for classroom use have been discontinued as obsolete technology. In order to maintain and expand the ability to incorporate legally captioned material into the instructional process, either in face to face instruction or via distance learning, we had previously determined that a central media server would be highly advantageous in providing ubiquitous access to college media assets while maintaining compliance with copyright and ADA requirements. This would allow us to eliminate the need for any mechanical playback device in every classroom, as the required media would be available via web browser. The need for this system was identified in our 2013-2014 PIE, however this need was given a much higher priority once the DVD issue came to the forefront. This need was submitted at a higher priority in the July 2015 New Resource Allocation process, and was fully funded. The college also continues to acknowledge the need to bring existing and new purchases of media into compliance with closed captioning requirements. With the closure of the media services area in the library, the logical department to assume this responsibility was Presentation Services. In 2011-2012, we received start-up funding to begin the captioning process. A number of captioning test runs were conducted in 2012-2013, and numerous technical issues with captioning DVDs were identified and are being addressed. Our area is currently captioning existing media as time and workload permits. The new media server will solve the majority of the technical issues and will provide additional security and availability for our investment in captioning material. Due to a backlog of major purchasing projects, the new media server has not been purchased, we anticipate starting on this project in the 2016-2017 fiscal year, with preliminary deployment of the media server by the end of the Spring 2017 semester.

c. Retention and/or Success

US Code Title 17 ADA Standards College AR&P

Expand the Services provided by Campus Events to meet increased demand which is driven by FTES. Facilities / Maintenance

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Newly introduced service to provide safely deployed canopies has increased deliveries by 171% over the past four years. In 2015-2016, the Campus Events Office deployed 1,124 canopies, an increase of 483 deliveries. In addition to the canopies, Event Services delivered 13,032 tables and 67,462 chairs, both of which are records. The department scheduled 7,109 work shifts totaling 21,292 work hours, which is a 37% increase from the 2012-2013 fiscal year.

FMS Scheduling System - Internal Data

d. Critical Decisions

Enter Analysis and Summary here Critical Decision Theme

Roll-over to see example Add Data Source

Enter Critical Decisions here

e. Progress on Outcomes

Enter Analysis and Summary here Link to Outcomes report Facilities / Maintenance

Enter your area's overall Progress on Outcomes here

Roll-over to see example Add Data Source

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IX. Planning for the Next Two Years of this Planning Cycle Narrative Summary

Provide adequate staffing and support systems to allow the Technical Services Division to meet current and future needs and remain responsive to new campus requests. New Plan or Activity

Organization / Process

With the approval of the new Technical Services staffing plan, we have just added two management positions to the Technical Services Division, and we are in the process of hiring a classified staff member into a revised Media Services support position. Because of a promotion within the Performing Arts Operations area, we will also be hiring a new Audio Engineer for the complex. Finally, we are in the process of finalizing the classification of 2.5 FTE employees in Media Services to support media production, the new TV production truck and closed captioning activities. While these employment actions will assist the department in meeting campus needs, there are other assets that are needed to support the classified staff and remove impediments to providing exceptional support to the campus community. Plans have been developed for all three departments in the Technical Services Division to implement these services. The plan is to implement the following items over the next two years of the planning cycle. New Plan or Activity

Organization / Process

Event Services - The current paper based event request process is labor and resource intensive and provides little user feedback. The current scheduling system, which was homegrown by the department 25 years ago, will be extremely difficult to support when the system programmer retires in 2020. In 2015-2016, the current scheduling system (FMS) scheduled 10,852 events, an increase of 16.2% from 2012-2013. Each of these events requires the creation and approval of a multi-part NCR form that is then manually circulated for approval and the manually input to the FMS system. Additionally, the campus lacks a comprehensive, searchable master calendar that can provide information on every class, activity and event taking place on campus at a given moment. This information is critical for both emergency preparedness and resource allocation optimization that is vital to manage campus growth. By providing multiple comprehensive campus calendars that can be subscribed to on-line, we can enhance student and staff satisfaction with the services provided to the campus. As a result of previous planning efforts, the Technical Services Division will be purchasing and implementing an all new hosted scheduling system, Schedule 25, in the Fall of 2016. This purchase was made following a comprehensive review of available products by a committee composed of team members from Instruction, Administrative Services and Marketing. The selection of an additional software component to manage crew scheduling, asset tracking and cost allocation is still under review, this additional product will need to be selected and implemented in parallel with the implementation of Schedule 25, as the two products must exchange information via an Application Program Interface (API). The implementation of this scheduling process will require a large amount of staff time, as the physical characteristics of every space on campus will need to be entered and verified in the Schedule 25 software. Once these characteristics are determined and entered, it is particularly important that this information is constantly maintained as the campus evolves, as a lack of the correct information will seriously degrade the ability of the scheduling system to produce meaningful results. Maintenance of this information as well as system administration and access control to the scheduling processes will require the addition of a classified staff position to the Technical Services Division. This position would also support the maintenance of information in the Division's Audience View box office software and assist with the management of the Scala Digital Signage system. Although the funding for the acquisition of the scheduling software and the additional software for crew scheduling and cost tracking was approved in Phase One of the New Resource Allocation Process on March 24, 2015, the ongoing support costs of $54,000 (nneded to provide software maintenance and hosting services) were folded into the one time request, resulting in a one-time budget figure of $274,000. In order to implement these new programs, the on-going support costs must be allocated on a permanent basis. The plan is to implement Schedule 25 and associated support software to be on-line for the Fall 2017 term. Once we start implementation in the Winter of 2016-2017, we will have a better idea on staffing requirements moving forward, budgeting for this position is being requested as part of the planning process. An additional $54,000 in annual support costs is being requested now as well. New Plan or Activity

Facilities

Event Services - As part of the development of the new parking structure at the north end of the campus, the support building that was housing all the support assets for the department had to be demolished. This 1000 square foot building housed the tables, chairs, canopies and sound equipment used to support the record number of 972 events staged on campus in 2015-2016. These events required the distribution of 67,462 chairs, 13,032 tables and 1,124 canopies. Although a plan to replace this building was under development, nothing has happened with this project for more than a year. These assets are currently stored in shipping containers south of Gym 3. Working with these containers is extremely inefficient in terms of labor and safety. Every day that the new building is delayed costs the District in terms of inefficiency of hourly labor, which is a direct and quantifiable cost. Additionally, due to previous planning activities, the Event Services department has budgetary approval to purchase material handling equipment including a high capacity tow vehicle and additional skid-steer warehouse carts to facilitate the delivery of large quantities of tables and chairs. This plan is based on the current method of deploying large numbers of canopies for campus events, where the department constructed two skid-steer carts that each hold 16 full canopy systems, allowing a crew of 4 people to rapidly deploy as many as 32 canopies in about two hours. By adding table and chair carts to this system, material handling labor can be reduced by 50%. Unfortunately, without the new warehouse building to support these carts, these efficiencies can mot be realized. The plan is to work with Facilities Management to complete the design development phase of this project and begin construction in the Fall of 2017. New Plan or Activity

Technology

Media Services - As a result of previous planning efforts, the Media Services department has budgetary approval to purchase a media server that will allow the Division to centralize the distribution of media over the campus network while maintaining compliance with Federal ADA captioning requirements and Federal Copyright requirements. By developing media distribution over the network, we can also eliminate the need mechanical playback systems (DVD, Blu-Ray and tape based systems) that are now hard to procure and difficult to maintain. Central distribution will also expand access to District owned media as purchased programs will no longer reside in Department and personal libraries but will be accessible to faculty, staff and students on a prioritized basis. Material that has been captioned by Media Services as well as pre-captioned material will be universally accessible with open captions. Copyright compliance will be insured by the system as it only allows the actual number of copies owned by the District to viewed concurrently. Reservations for media access will be available to insure that media is accessible when needed for classroom instruction. The plan is to develop an RFP process for acquiring the media server system and to develop a schedule for beginning implementation of the system for the Fall 2017 term. New Plan or Activity

Staffing

Media Services - With the rapid development of campus AV standards, the acquisition and deployment of centrally managed classroom systems, the deployment of a new central media server and the deployment of the Mountie Emergency Notification System (Mountie ENS), additional administrative support is needed for the Technical Services Division. An additional support employee would assist in a number of areas including: the pricing and acquisition of new media systems and broadcast equipment, tracking inventory as it is received, maintain databases of installed equipment including purchase information and network information, track deployment of media assets in the new central server and act as a backup for Event Services administrative support. This employee would also supply direct administrative support services to the two new managers in Technical Services. The plan is to seek funding and approval for an additional administrative support employee in Technical Services. New Plan or Activity

Technology

Media Services - In order to efficiently transport and distribute high definition video, analog and digital audio, multiplexed audio (in the form of MADI and RockNet), and other audiovisual signal formats between buildings on campus for purposes such as distributed teleconferences, overflow viewing of local meetings and presentations and coverage of special events on campus, we would like to conduct a pilot installation of two nodes of Reidel MediorNet hubs. Azusa Pacific University has been deploying these hubs across campus to distribute media to various special events. If this pilot project is successful, we would extend the use of MediorNet to our new stadium and other event and athletic facilities on campus. Funding for this plan was originally requested in the Phase V New Resource Allocation Process. The plan is to continue to seek funding for this project through the PIE process. New Plan or Activity

Facilities

Performing Arts Operations - Through previous planning activities, the Performing Arts Center recently implemented a motorized winch system to support technical operations in the Clarke Theater. As part of that installation, new on-stage electrical distribution for stage lighting was installed. This distribution included the required data distribution to implement the Advanced Control Network (ACN) as the preferred method of controlling data intensive moving LED lighting systems which have become the industry standard for entertainment and theatrical lighting systems. This project did not fund the front end of the system required to implement ACN and it did not provide for a new lighting console for the Clarke Theater. Through the instructional equipment budget, the Theater Arts Department under the Arts Division was able to purchase a new lighting console, however this console is shared between the Studio Theater and the Clarke Theater with the Theater department having priority access to the console. This means that during large parts of the year, the Performing Arts Operations staff do not have access to a console that can control large numbers of "intelligent" lighting fixtures. The department is currently in the position of having to rent a lighting console for many of the more technically complex performances in the Clarke, this is expensive both in terms of the rental budget and the costs to pickup, install, remove and return a complex device many times each year. Additionally, there are electrical issues in the Clarke Theater dating back to the original construction of the building that need to be addressed. The amplifier room on the second floor is only receiving one phase of technical power. This limitation is preventing us from activating amplifiers that were purchased as part of a new subwoofer installation for the Clarke Theater. Although the new speaker systems have been installed in the proscenium of the building, they can't be turned on because there isn't enough power for the new amplifiers. Part of this project would provide for the installation of the correct 3 phase power to the amp room. This project was originally requested in the 2014-2015 Tech Services PIE and was approved by Cabinet in Phase 4 of the new resource allocation process, however it was approved for funding out of Scheduled Maintenance and those funds never became available. The plan is to seek funding for this project with a target start date of Summer 2017. New Plan or Activity

Facilities

Performing Arts Operations - With the removal of the ill-conceived thermal storage tanks in the loading dock of the Clarke theater, the space that was originally designated as storage for the complex is once again available. The mezzanine deck that was subsequently installed to replace the storage that was lost to the chilled water storage tanks needs to be extended to provide a safe and level storage deck at the mezzanine level. Additionally, a safe, permanent means of access to this storage area such as a ships ladder needs to be installed. Funding for this project was originally requested in the 2014-2015 Tech Services PIE and in Phase V of the new resource allocation process. The plan is to seek funding to allow completion of the storage area and provide safe access to the storage area via new stairs. New Plan or Activity

Technology

Performing Arts Operations - As part of the Phase Four budget process, Technical Services (in conjunction with the Arts Division) requested funding to begin the conversion of the existing tungsten-halogen lighting systems in the Studio Theater and the Clarke Theater to high efficiency LED based lighting systems. In addition to saving a considerable amount of money on lamp replacements and the purchase of color media, LED lighting generates large savings in electrical energy consumption, both through a 75% improvement in lumens per watt and through a substantial decrease in heat load in the facility. In order to remain instructionally relevant for our technical theater program, it is becoming increasingly necessary to replace our 20 year old lighting equipment with new technology. Funding for the first phase of this process was originally approved in Phase Four, however the approval was given to use Scheduled Maintenance funds for this project, and those funds were never available. The Arts Division may have received additional Instructional Equipment funds to purchase LED lighting for the Studio Theater in this budget cycle, however, like the lighting console that was purchased last year, the Theater Department has priority use of this equipment, which means that it is not available for the majority of the performances in the Clarke Theater. The plan is to begin the implementation of LED lighting to serve as a campus asset benefiting all users of the facilities in the Performing Arts Center. Funding for this plan will be requested again as part of this planning process.

X. Strategic Objectives Strategic Objectives Assigned to :

Technical Services

Your Vice President has assigned the following Strategic Objectives for your area from the Mt. San Antonio College 2015-17 Strategic Plan and identified in the Process Map of Integrated Planning (see Roll-Over below). Not all areas will have a Strategic Objective assigned to them.

Click on the links below to address the components of the Strategic Objectives assigned. Link to Strategic Objective 8.1

Provide appropriate technology in classrooms to enhance student learning and active engagement in the learning process

Link to Strategic Objective 11.3

Enhance the Emergency Notification System

Link to Strategic Objective 12.1

Meet service levels of key operational processes within available resources

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XI. Budget Prioritization Form

Budget prioritization for the 2016-17 cycle is intended to inform the Instruction Team's prioritization process each July. 1. 2. 3. 4.

Download the Budget Prioritization form to your computer using the button below. Use "Save As" to rename the document "2016-17_PIErequests_your division name or acronym" Save to your computer When information on the spreadsheet is complete, click on the "Attach Documents" button below, navigate to the file on your computer, and save. The document will remain attached to your Manager PIE form.

SectionThree: Recommendations for Improving the Planning Process XII. Suggestions and Additional Information I. What suggestions do you have for improving the planning process for your area? Summarize suggestions your area has for improving the planning process II. What additional information should the College provide to assist your area's planning? Summarize the requests for additional information your area requested to assist in planning

Thank you for your analysis and summary of 2015-16 and planning for 2016-17 and 2017-18. Please save this form and forward to your Vice President by 08/01/ 2016. Questions regarding this form? Send an email to Don Sciore, Associate Dean of Instruction, at [email protected] or Meghan Chen, Dean, Library & Learning Resources, at [email protected].