Badger ORION®
BadgerMeter, Inc.
Automated Meter Reading Data Profiling System
Installation and Operation Manual
ORI-IOM-57 11-09
ORION Automated Meter Reading and Data Profiling System
Disclaimer The user, purchaser, or installer is expected to read and understand the information provided in this manual, and follow any listed safety precautions and instructions. Please keep this manual with the equipment for future reference. The information in this manual has been carefully checked and is believed to be entirely reliable and consistent with the product described. However, no responsibility is assumed for inaccuracies, nor does Badger Meter Inc. assume any liability arising out of the application and use of the equipment described. Should the equipment be used in a manner not specified by Badger Meter Inc., the protection provided by the equipment may be impaired.
Questions or Service Assistance If you have questions regarding the product or this document contact: Badger Meter, Inc. P.O. Box 245036 Milwaukee, WI 53224-9536 E-mail:
[email protected] Telephone: 414-355-0400, 877-456-5023 Fax: 888-371-5982 On the Web: www.badgermeter.com
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Installation and Operation Manual
Contents Disclaimer...............................................................................................2 Questions or Service Assistance............................................................2 ORION Automated Meter Reading Data Profiling System......................4 Installation and Operation Manual..........................................................4 Introduction.............................................................................................5 Glossary..................................................................................................6 Starting the Profiling Application.............................................................7 Data Retrieval Using the Data Profile Transmitter..................................8 Programming the Data Profile Transmitter............................................12 Gathering Data Using the Remote Data Profiler . ................................13 Programming the ORION Remote Data Profiler ..................................16 Setting Default Values...........................................................................18 If Things Go Wrong...............................................................................23 E-Mailing or Faxing the Technical Support Group................................23
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ORION Automated Meter Reading and Data Profiling System
ORION Automated Meter Reading Data Profiling System Installation and Operation Manual The user/purchaser/installer of the ORION® Automated Meter Reading Data Profiling System is expected to read and understand the information provided in this manual, follow any listed safety precautions and instructions, and keep this manual with the equipment for future reference. Misuse, mishandling, and/or inadequate maintenance may impair performance and/or compromise safety.
Questions or Service Assistance If you have questions regarding the product or this document, please contact: Badger Meter, Inc. P.O. Box 245036 Milwaukee, WI 53224-9536 Telephone: 414-355-0400, 800-456-5023 Fax: 414-371-5982 Visit www.badgermeter.com on the Web or call your local Badger Meter representative.
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Installation and Operation Manual
Introduction Data Profiling is a capability that allows utility personnel to access and view customer water consumption data for further analysis by utility personnel. Data profile information is especially helpful when end water customers believe they are being billed for water they did not consume or when they wish to learn how to regulate consumption more effectively. Using Data Profiling, utility personnel can show customers their typical consumption patterns and explain how much water typical activities such as showering, washing clothes, or watering plants use.
Data Profiling Methods ORION offers two types of data profiling equipment. The first is the ORION Data Profile Transmitter which has been designed with the data profile feature built in to the transmitter itself. The second is the Remote Profiler, which is compatible with the ORION narrow band transmitters. The Remote Profiler is packaged in a separate, stand-alone enclosure. The Remote Profiler is moved from meter to meter, according to the needs of the utility and allows profile information to be extracted, even if your transmitters do not have the profiling option.
Handheld or Laptop Data Profile information is captured using ORION profiling extraction software running on a handheld device or a laptop computer.
Primary Profiling Activities There are two primary activities involved with Data Profiling: data retrieval and programming. Data retrieval is the process of extracting usage information from a meter. Programming erases an existing reading's record so a new record may be started.
About This Manual This manual is designed to help utility personnel employ data profiling using a laptop or handheld device that is running ORION profile extraction software.
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ORION Automated Meter Reading and Data Profiling System
Glossary The terms listed below are often used in profiling. Take a few minutes to look them over.
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Term
Definition
ADE®
Absolute Digital Encoder register.
Collection Interval
How often readings are extracted from the Profiler, usually measured in days.
Retrieve Readings
Function that extracts readings from the Profiler.
Integral Profiler
Profiling function built into the ORION® Transmitter.
Interval or Logging Frequency
The amount of time between saved readings.
Monitor Button
Pressing the Monitor button on the Remote Profiler causes the LED to flash every time the unit receives a reading from the ORION transmitter. The function allows the Remote Profiler to be programmed at the meter shop and checked at the meter.
Negative Consumption
Reading that is less than a previous reading. Indicates the ADE Register is running backwards.
PIN
Personal Identification Number—may be a combination of letters and numbers.
Potential Leak
Status reported by a water ORION Transmitter indicating a meter has registered flow continuously for 24 hours.
Profiler
Stores readings from a specific ORION transmitter for extraction at a later time.
Profile Viewer
Software used for analyzing and graphing ORION profiling data.
Remote Profiler
Portable unit that extracts profiling information from an ORION Transmitter.
RTR®
Recordall® Transmitter Register.
Serial Number
ORION transmitter identification number.
Start Logging
Commands a Remote Profiler to begin logging meter readings for a specific ORION Transmitter.
Tamper
ORION Transmitter report that indicates a lead line between the Register and the Transmitter is cut or shorted.
Test Circle
The base unit of meter measure. The amount of water that flows through a meter and causes the sweep hand to turn 360 degrees.
View Log File
Displays saved meter readings.
Zero Consumption
Reading that hasn’t changed from a previous reading.
Installation and Operation Manual
Starting the Profiling Application To start the Orion Profile Extraction application, follow these steps at the laptop or handheld. 1. Start the laptop or handheld, and locate the Framework desktop icon (below).
Framework Icon
2. Touch the icon to open the Framework window. 3. Locate the Badger Meter Application launch icon in the Framework window and touch it to open the Badger Meter Application Launch screen.
Note: Prior to starting the program, you have the option of setting your language preference to either English or Spanish. To change the language, touch Set Language and then Open. 4. Touch ORION Profile Extraction to select it, and touch the Open button. The Login dialog box opens.
Note: To view trademark notices for products related to the application, touch the Trademarks button.
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ORION Automated Meter Reading and Data Profiling System
If you've opened the Trademarks window, touch Close to close it. 5. In the Login dialog box's User field, enter some form of identification, such as your name, initials, utility ID number, etc. The User data will be saved for each individual who runs the Profiling applications. This User ID allows management to track review software usage. 6. Click Continue. The Profile Extraction Main Menu opens.
Data Retrieval Using the Data Profile Transmitter There are two primary activities associated with data retrieval. Retrieve data for either a transmitter or a remote unit. This section describes the procedure for retrieving data from a transmitter. The procedure for retrieving data from a remote unit is covered in the section "Gathering Profile Data Using the Remote Data Profiler." Follow these steps from the Profile Extraction Main Menu.
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Installation and Operation Manual
1. Under the Data Retrieval section, touch the Transmitter button. The Retrieve Readings - Transmitter window opens.
Note: The window indicates which COM port you are using to perform IR actions. 2. Connect the IR head to the COM port on the laptop or handheld device. 3. Read the serial number by pointing the IR optical head at the ORION transmitter’s IR port and touching Ready on the laptop or Enter on the handheld. Note: If you see the following Error alert, the IR head and the LED are not lined up, the COM port is incorrect, or the cable connections are incorrect.
Touch OK, and verify that the cable connections to the COM port are correct and the IR head is pointing at the LED in the transmitter. Retry Step 3. If the Error screen appears again, contact Badger Meter Technical Support at 800-456-5023.
The Retrieve Readings - Transmitter window opens.
The selected Test Circle should be correct, based on the default your utility established on Settings Screen 2. To change it, touch Choose Test Circle.
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ORION Automated Meter Reading and Data Profiling System
4. Press Enter. The Retrieve Readings - Transmitter window opens.
5. Press GO!, the Test Circle Selection window appears.
6. Touch Units repeatedly to change to the units you prefer. In the following illustration, Cubic Foot is selected.
7. In the list of Test Circles, touch the Test Circle you want, it will appear highlighted. Then, touch Select.
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Since the test circle is a critical component in determining the Data Profile consumption data stored in the transmitter, please refer to the Test Circle definition in the Glossary section if you have questions.
The Retrieve Readings - Transmitter screen reappears. Verify the Retrieval Quantity is correct. To change it, touch the Retrieval Quantity button and choose the desired interval.
Installation and Operation Manual
8. When finished, touch GO! If you are using the handheld, touch the Enter key to accept the information.
After touching Go! or Enter, an in-process screen appears. The extraction may take longer when there is a large number of stored readings.
When extraction ends, the Retrieve Readings - Transmitter screen displays Reading Retrieval Complete. Data is now stored on the hard drive of the laptop or handheld and may be analyzed and graphed using the ORION Profile Viewer application.
9. Touch Done to return to the Profile Extraction Main Menu.
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ORION Automated Meter Reading and Data Profiling System
Programming the Data Profile Transmitter The Programming function is used to delete saved readings and begin storing new readings. To program the Data Profile Transmitter, follow these steps from the Profile Extraction Main Menu.
1. Under the Programming section of the Main Menu, touch the yellow Transmitter button. A Warning alert box opens.
2. To discard all currently saved readings and begin logging new readings, touch Yes. If you want to keep currently saved readings, touch No. Answering Yes or continuing the programming process will erase all current profile read data.
Touching Yes on the Warning brings up the Start Logging-Transmitter window.
3. Connect the IR cable to the COM port, line up the IR head with the LED, and touch Ready or press Enter on the handheld.
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Installation and Operation Manual
4. The Start Logging - Transmitter window displays the RTR serial number, meter type, and logging frequency. If desired, touch Logging Frequency to change the interval and then touch GO!
The new interval appears in the Information alert box.
All previous readings have been deleted and new readings will be recorded at the newly-selected logging frequency.
Gathering Data Using the Remote Data Profiler To retrieve readings using the Remote Data Profiler, connect the null modem cable from the laptop or handheld serial port to the port on the remote box. The cable has two distinct serial plugs to ensure it is connected correctly. Note: The Remote Data Profiler should be stored in a convenient place so utility technicians can access it easily. To gather data using the Remote Data Profiler, follow these steps from the Profile Extraction Main Menu.
1. In the Data Retrieval area of the Profile Extraction Main Menu, touch the Remote button (for Remote Profiler) . 13
ORION Automated Meter Reading and Data Profiling System
If the cable is not properly connected to the Remote Profiler, an alert box opens. Touch OK.
Verify that the null modem cable from the computer’s port is properly connected to the port on the remote box. Then touch Ready.
Note: If the Error screen appears again, contact the Badger Meter technical support group for assistance at 800-456-5023.
The Retrieve Readings-Remote screen on the laptop now displays ORION transmitter information, including the RTR serial number. (Note: If the Error screen appears again, contact the Badger Meter technical support group for assistance.)
The selected Test Circle should be correct, based on the default your utility established on Settings Screen 2. To change it, touch Choose Test Circle.
The Test Circle Selection screen appears and indicates the Units being used and four Test Circle options.
2. Touch the Units button until it shows the Units you prefer. In this example, Gallon is selected. If the listed Test Circle is incorrect, touch the desired Test Circle and then touch Select.
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Installation and Operation Manual
Since the test circle is a critical component in determining the Data Profile consumption data stored in the transmitter, please refer to the Test Circle definition in the Glossary section if you have questions.
The Retrieve Readings - Transmitter screen reappears. Verify the Retrieval Quantity is correct. To change it, touch the Retrieval Quantity button and choose the desired interval.
3. When finished, touch GO! If you are using the handheld, touch the Enter key to accept the information.
After touching GO! or Enter, an in-process screen appears. The extraction may take longer when the number of stored readings is large.
After the readings have been extracted, the Retrieve Readings - Remote screen appears with the message, Reading Retrieval Complete. The number of extracted reads is listed in the Retrieved Reads Qty field.
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ORION Automated Meter Reading and Data Profiling System
The data is now stored on the hard drive of the laptop or handheld and may be analyzed and graphed using the ORION Profile Viewer software application.
Programming the ORION Remote Data Profiler To program the Remote Data Profiler, place it close to the ORION Transmitter being profiled and make sure it is not submerged. Note: For this procedure, you will need to have the serial number of the transmitter that you're profiling. The serial number may be found on a tag connected to the meter, or in the Utility’s records. The Remote Profiler has a feature that helps ensure it is situated properly. To use the feature, press the LED monitor button located next to the LED. If the LED does not flash approximately every four seconds, move the Remote Profiler closer to the ORION Transmitter. To erase saved meter readings and begin logging new readings using the Remote Data Profiler, follow these steps from the Profile Extraction Main Menu.
1. In the Programming section, touch the yellow Remote button. 2. A Warning screen appears. To discard all currently saved readings and begin logging new readings, touch Yes. If you want to keep currently saved readings, touch No. Answering Yes or continuing the programming process will erase all current profile read data.
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Installation and Operation Manual
3. When you touch Yes on the Warning screen, the Start Logging - Remote screen appears. To continue, connect the null modem cable to the Remote box and touch Ready on the laptop, or press Enter on the handheld.
Before programming a Transmitter using the Remote, you must enter the Transmitter's serial number into S/N Field on the Start Logging - Remote screen. The serial number may be found on a tag connected to the meter, or in the Utility’s records.
4. Once you have the Serial Number, touch the S/N field and enter the serial number with the keyboard on the laptop or the handheld's keypad. Verify that the Meter Type and Logging Frequency are correct; modify them if necessary.
5. For example, to change the Logging Frequency, touch the Logging Frequency button, choose the desired interval—in this case one hour—and touch GO!
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ORION Automated Meter Reading and Data Profiling System
An Information alert box opens, confirming the change.
Previous readings have now been deleted and new readings will be recorded every hour.
Setting Default Values To set common values to be used in Profile Extraction and Programming, follow these steps from the Profile Extraction Main Menu.
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Installation and Operation Manual
1. Touch the Utilities button, to open the Utilities Menu.
2. Touch Settings to highlight the selection, and then touch Select to open Settings Screen 1 of 6.
At Settings Screen 1 select the technology that you will use most often, either Transmitter or Remote, the register type involved (RTR, ADE, or GAS), and the most common collection interval.
3. Touching Register Type to open the selection window.
4. Select ADE, RTR, or Gas. To select ADE, touch it and then touch the Select button. The Settings Screen 1 reopens.
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ORION Automated Meter Reading and Data Profiling System
5. To change the Collection Interval on Settings Screen 1, touch Collection Interval to open the selection window.
6. Select from the list of options. For example: to choose 2 days, touch it and then touch the Select button. The Settings Screen 1 reopens. 7. Touch Next to continue to the next settins window.
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You can return to earlier Settings Screens by touching the Previous button.
Touching Close on a Settings Screen produces an alert window.
Touch Yes to cancel and return to the Main Menu. Touch No to return to the previous screen.
Installation and Operation Manual
8. To preserve changes made on a Settings Screen, touch Save & Close.
9. At Setting Screen 2 you can change the settings for the RTR Test Circle or the ADE Test Circle. To change the RTR Test Circle, touch RTR Test Circle. The Test Circle Selection window opens.
10. Touch the Units button until it displays the units you prefer. In the example above, Cubic Foot is selected. Touch the desired Test Circle to highlight it, and touch Select.
Settings Screen 3 permits changing the Gas settings information.
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ORION Automated Meter Reading and Data Profiling System
11. To change the Drive Circle, touch the Drive Circle button. The Meter Information window opens.
12. Touch the Next or Previous button to view the gas drive circles, and touch Select when you have found the correct one. 13. To reduce the number of drive circles to scroll through, use the filter on the left side of the screen. 14. Set the number of dials, resolution, or whether it is an integral or remote unit, and only those drive circles matching the filter will be displayed.
Settings Screen 4 lets you change the Default Logging Frequency depending on whether you are using ADE, RTR, or Gas.
Settings Screen 5 allows you to modify how the IR Port and Remote Port are used.
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Installation and Operation Manual
If Things Go Wrong If you see something on a screen that you do not understand, note it and call the Badger Meter Technical Support Hotline at 800-456-5023. Badger Meter software engineers will investigate your problem and work with you to solve it. If you call the Technical Support Hotline, please have the following information at your fingertips: • The Data Profiling System screen that was active. • Steps being performed at the time. • Entries that were made. • Error messages that were displayed, including any error code or explanation that is showing. • Current state of the application. The Support Specialist may ask you to fax or e-mail notes or other information to Badger Meter to assist in addressing the issue.
What To Report To Technical Support It is important that you report all occurrences of errors to Technical Support. This allows Badger Meter to improve its products and your system at the same time. In some cases, a solution to your problem may already exist and the Technical Support specialist will send a software update. In other cases, the specialist may direct you to perform a function in a way that prevents the error from reoccurring. The specialist may direct you to perform certain steps if the problem reoccurs. This process gathers valuable information that can speed troubleshooting and problem resolution. If the problem reoccurs, follow those steps and then call the Hotline.
E-Mailing or Faxing the Technical Support Group The Badger Meter Technical Support Group is available through e-mail at
[email protected] and may also be reached by fax at 888-371-5982. The Technical Support Group responds via phone, fax, or e-mail. Indicate which type of response you prefer in your message.
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ADE®, Badger®, and ORION®, Recordall® and RTR® are registered trademarks of Badger Meter, Inc. Please see our website at
www.badgermeter.com for specific contacts.
Copyright © Badger Meter, Inc. 2009. All rights reserved.
Due to continuous research, product improvements and enhancements, Badger Meter reserves the right to change product or system specifications without notice, except to the extent an outstanding contractual obligation exists.
BadgerMeter, Inc. P.O. Box 245036, Milwaukee, WI 53224-9536 Telephone: 414-355-0400 / 800-456-5023 Fax: 414-355-7499 / 866-613-9305
[email protected] • www.badgermeter.com
