Installation and configuration documentation Assistance Web Portal v. 2.58 and higher

For Windows 2003 / 2008 / 2012 / Vista / windows 7 / windows 8

Assistance PSO user manual, published by Assistance Software. All rights reserved. Nothing in this publication may be copied. Despite the fact that this text was drawn up in as careful a manner as possible, Assistance Software cannot accept any form of liability for possible damage that might result from any error that may occur in this publication.

(C) Copyright 2013 Assistance Software

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Index Assistance Web Portal v. 2.58, and higher, installation and upgrade (from Version 2.57) ...................... 3 Prepare IIS 6.0.......................................................................................................................................... 4 Prepare IIS 7.0 or higher .......................................................................................................................... 6 Update Assistance Web Portal................................................................................................................. 8 Manual Installation .................................................................................................................................. 8 Adding Reportserver Reports ................................................................................................................ 10 FAQ ........................................................................................................................................................ 12

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Assistance Web Portal v. 2.58, and higher, installation and upgrade (from Version 2.57)

Assistance Web Portal can be installed on machines with Windows server 2003, Windows Server 2008, Windows Server 2012, Windows Vista, Windows 7 or Windows 8. Windows Server 2008 or Windows Server 2012 is recommended. Web Portal versions before 2.1 cannot be updated. Those versions need to be uninstalled before installing the new version. Versions between 2.21 and 2.57 need to be updated to version 2.57 before version 2.58 or higher can be installed as an update. For versions 2.21 to 2.57 you can use the update files on the downloadsite. Instead of updating to 2.57, Web Portal can also be uninstalled to install the latest version after that.

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Prepare IIS 6.0 Open IIS. Right-click the Websites level and select New > Website. As multiple websites can run simultaneously within IIS, it is recommended that you create a new website for Assistance Web Portal.

Enter a description for the site, e.g. ‘ASPortal’, and click ‘Next’.

In the next screen, enter a port number that is not used by any other website, and click ‘Next’. Mind that you can enter a port already in use when using Host headers 4

In the following screen, enter the path to the directory in which the site is to be saved, e.g. C:\inetpub\wwwroot\AsPortal. It is not recommended to use a folder within a Share that can be accessed by end users. Remove the check mark from ‘Allow anonymous access to this website’ and click ‘Next’.

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Make sure the boxes for ‘Read’ and ‘Run scripts (such as ASP)’ are checked.

Prepare IIS 7.0 or higher Open IIS. Right-click the Websites level and select New > Website. As multiple websites can run simultaneously within IIS, it is recommended that you create a new website for Assistance Web Portal.

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Enter a description for the site, e.g. ‘ASPortal’. In the field Physical path, enter the path to the directory in which the site is to be saved, e.g. C:\inetpub\wwwroot\AsPortal. It is not recommended to use a folder within a Share that can be accessed by end users. Enter a port number that is not used by any other website, and click ‘Next’. Mind that you can enter a port already in use when using Host headers.

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Update Assistance Web Portal Before you update Assistance Web Portal it is recommended to back-up the Assistance Web Portal program directory. Replace the current files with the new files. NOTE: Do not replace the web.config file in the root directory of Assistance Web Portal, the XML and Logdirectory and the files in the AppData directory until explicitly instructed by our support desk employees. Those files and directories contain configuration settings or have specific security rights.

Manual Installation Download the Assistance Web Portal installation files and extract the zip file in a temporary directory. Copy all the files from this directory to the Assistance Web Portal program directory that was created during the preparation of IIS.

If you install Assistance Web Portal on Windows Server 2012, rename the file web.config to for example oldWeb.config. Now rename the file “Web (Windows Server 2012).config” to web.config. Open the file Web.Config with Notepad. If you don’t have a license for running Crystal Reports or install Web Portal on a x64 bits machine you can only use Reporting Services reports and need to disable the CrystalDescisions Assemblies. Note: this is already done in the “Web (Windows Server 2012).config” file.

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Search for the and put the CrystalDecisions assembly’s between as in the following example: ================