Innovative Solutions, Your Success

Innovative Solutions, Your Success IT Solutions for Retail and Property Management The rapid pace of IT development in retail and property industry ...
Author: Clarence George
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Innovative Solutions, Your Success

IT Solutions for Retail and Property Management The rapid pace of IT development in retail and property industry is both an advantage and challenge that companies need to embrace. As a subsidiary of RPM, Retail Performance Solutions (RPS) is committed to provide and improve your management and marketing performance with IT solutions.

Vision Our vision is to be a one stop solution for retail and property marketing and management through innovative IT solutions.

Mission Our mission is to assist our clients improve their business organizations productivity, performance, and profitability by providing marketing and management with innovative, targeted, and advanced solutions.

ANDREAS KARTAWINATA

ARI STEFANUS

● Retail Mall Director of Sinar Mas Land Group ● Director of PT Lippo Karawaci Indonesia ● Director of Leasing/Marketing and Operational of PT Metropolitan Kentjana Tbk. ● President of APPBI JakartaIndonesia in 2003-2010 For more details, click here.

● Founders of MIT Solution (CRM, Loyalty Program Software) ● Managing Director of PT Global Teknologi ● Director Operation of PT. Indonesia Multimedia Akses for business development and relations with PT. Telkom Indonesia For more details, click here.

CICILIA ROSALINDA ● Retail Mall Deputy Director of

MELLY GUNAWAN ● Senior Leasing Manager of Retail

Sinar Mas Land Group ● Senior Manager of PT Property Connection Indonesia ● Senior Leasing Manager of PT Lippo Karawaci Indonesia For more details, click here.

Connection Indonesia ● Marketing Manager of PT Istana Kenten Indah ● Leasing Consultant of TCI Consultant ● Marketing Supervisor of Palembang Indah Mall For more details, click here.

IRWAN TIRTARIYADI ● Experience in Management and Information Technology for more than 20 years ● Consulting and leadership positions in Accenture, The Boston Consulting Group, and Microsoft Corp.

S. SUTOYO ● Experience in IT Business Development and Product Development for more than 20 years ● Leading various project development & implementation for major companies in Indonesia and regional SEA

YON MULYONO ● Marketing Strategist and Founder of Brandberry Marketing Communications ● Project development and consulting positions in Nestle Indonesia, Indofood, Lippo eCommerce, Astra Graphia, Summarecon Agung, Inul Vizta. ● Experience in developing business concept, branding, marketing strategy, and CRM Program.

SHOPPING CENTERS - INDONESIA

Ponorogo City Center

SHOPPING CENTERS – JUNCTION CENTER GROUP MYANMAR

JUNCTION 8

JUNCTION MAWTIN

JUNCTION SQUARE

JUNCTION NAYPYITAW

JUNCTION ZAWANA

RETAILS & RESIDENCES

HOTELS

HORISON BEKASI

HORISON SEMINYAK

HOTEL CIPUTRA JAKARTA

Our Customers

Our Relationship

Customer-Centered

Customers retention =

Fun Facts about CRM

REDUCED customer acquisition cost

80% Repeat Customers spend 33% more than new customers

future profit from 20% of existing customers

Broken business relationships equated to $83

5% increase

billion in lost sales in the U.S. alone= $289/ customer/year A

dissatisfied customer will tell 9-15 people about their experience

A satisfied customer will tell 4-6 people about their experience

in customer retention can increase a company’s profitability by 75%

What does the Customer Think? -

Discount Membership Card Instant Reward Buy-One-Get-One-Free Others (Door Prize, Comfort, Service, Point Exchange)

52.6% 44.9% 16.7% 7.7% 5.2%

What does the Customer Want? -

Discount Door Prize Buy-One-Get-One-Free Membership Card Others (Cash Back, Interesting Reward, Cheaper Price)

56.7% 35.3% 26.7% 9.3% 9.4%

10 Things why Customers are not satisfied with Loyalty Program 1. 2. 3. 4. 5. 6. 7. 8. 9. 10.

Complicated registration process Uninteresting prize Additional fee for the prize Paid membership No reward or prize option Difficult condition to achieve 1 points Large amount of points needed be redeemed Short time for loyalty program promotion Similar benefit Discount can only be redeemed on the next visit

THE ULTIMATE GOAL

THE ULTIMATE GOAL

Deliver Value to Customers

Capture Customer Data

Understand Customer Needs

Encourage Buying Behavior Communicate Useful Info

Long Term Relationships

THE ULTIMATE GOAL

Decrease ATL and BTL Promotion Cost

Maximize Control Function

Winner in the Retail Competition

Maximize Sales

Efficiency Using Database for Marketing

Improve communication: customer and company

WHY US?

Exchange Customer Points between Retailers or Properties

Customizable Point Earning Formula

Centralized Database

Targeted Email and SMS Broadcast

Customizable Customer Profile

E-Membership Card and Mobile Apps

3 PARTS OF CUSTOMER LOYALTY PROGRAM

FRONTEND SOFTWARE

BACKEND SOFTWARE

DASHBOARD LOYALTY

Multi Property Point Exchange

Customer Blacklist

User Access Privilege

Unlimited Point Earning Formula

Multi Level Member Privilege

User Friendly: Posting and Redeem

Tailor Made Customer Profile

Inventory Module: Merchandizing Redeem

Unlimited Products and Categories

Inventory Module: Instant Gift

Unlimited entry of Origin, Type of Payment, Bank Sponsors

Specific Query Broadcast

Real Data, Real Time

• Customer Check Point • Targeted Push Notification • Store Directory • Store Promotion • Point Information • Redemption

X Card

A Card

B Card

C Card

D Card

E Card

Voucher Generator -

Generate Distribute Activate Remove

Voucher Budgeting -

Budget Request Budget Approval Budget Control

Transaction - Redeem/sell - Spending - Return - Claim

ALL IN ONE VOUCHER SYSTEM

RETAIL PERFORMANCE SOLUTIONS PT. RELINDO PRIMA SOLUSITAMA A Royal Mediterania Garden Residences Tower Lavender Lantai 8/BJ Tanjung Duren, Jakarta 11470 P

+6221 2967 38 83 +6221 9391 8882 +6221 9391 8885

W www.rps-indonesia.co.id