Concepts for Successful Planning and Implementation
Emergency Communication Systems Overview © Siemens Industry, Inc. All rights reserved.
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Siemens Building Technologies, Inc. is a Registered Provider with The American Institute of Architects Continuing Education Systems. Credit earned on completion of this program will be reported to CES Records for AIA members. Certificates of Completion for non-AIA members are available on request. This program is registered with the AIA/CES for continuing professional education. As such, it does not include content that may be deemed or constructed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product. Questions related to specific materials, methods, and services will be addressed at the conclusion of this presentation. AIA/CES
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Course Description Mass Notification (FAS103) Mass notification has many meanings to different people. This presentation discusses the goals, codes and technologies that shape the proper solution for a mass notification system. The multiple layers of response are covered to include inside, outside and at your side devices that can be used to support an emergency action plan for a custom solution. Learning Objectives 1. Gain an insight on the history of MNS and what it means to different people. 2. Able to identify and develop a strategy and implement a process for MNS. 3. Develop a master plan that can be implemented within budget and effective. 4. Identify applicable codes, strategies, and risk analysis needs for a complete design.
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 4
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 5
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Definitions – Common Terms Terminology continues to evolve as needs become more clearly defined and understood: • Emergency Communications System (ECS) – (Broad definition adopted by NFPA in NFPA72 Chapter 24, 2010 Edition) – A system for the protection of life by indicating the existence of an emergency situation and communicating the information necessary to facilitate an appropriate response and action. • Mass Notification System (MNS) – Commonly used reference to emergency communication, used by military in UFC-2002. It is a subset of Emergency Communications Systems. • National Incident Management System (NIMS) - The emergency management doctrine used nationwide to coordinate emergency preparedness, incident management, and response among the public (Federal, Tribal, state, and local government agencies) and private sectors. • Risk Analysis – A process to characterize the likelihood, vulnerability, and magnitude of incidents associated with natural, technological, manmade disasters and other emergencies that address scenarios of concern, their probability and their potential consequences. © Siemens Industry, Inc. All rights reserved. Page 6
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The Goal – Effective Emergency Communications • Inform or Notify – Building occupants and key personnel are alerted to WHAT is happening and WHERE it is occurring • Provide Instruction – Notification is only effective if it gives direction on how to act or what to do • Verify – Critical communications require verification that messages are heard, understood and acted upon
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges
• Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 8
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Tragic Events Make Us Aware This single event contributed to the development of a need to increase force protection of our troops. The UFC standards were developed as a result.
Khobar Tower Bombing, Saudi Arabia – June 25, 1996 © Siemens Industry, Inc. All rights reserved. Page 9
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Tragic Events Raise the Focus • This event illustrated the need for defense from unexpected threats • The Department of Homeland Security was created in response to this event and others leading up to it • The fire alarm voice system was used by firefighters after the initial attacks • Survivability in the design helped save many lives
World Trade Center Attack New York – September 11, 2001 © Siemens Industry, Inc. All rights reserved. Page 10
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Tragic Events Create a Need for Action • This event brought to the forefront the need to be able to communicate during emergencies to a large diverse population • The NFPA has used this and other events to help shape the direction of the codes to support effective and reliable Emergency Communication Systems
Virginia Tech Campus Shooting Blacksburg, Virginia – April 16, 2007 © Siemens Industry, Inc. All rights reserved. Page 11
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Customer External/Internal Drivers
Fiscal Responsibility & Budget Constraints
Political Pressures Stakeholder Concerns Public Relations
Traditional mission to provide a safe work, learning and living environment
Liability Concerns & Risk Management
Administration Urgency to Develop an Emergency Response Plan
Code Compliance & Enforcement
Tragic Current Events EG: Virginia Tech
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 13
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Who are the Players?
Customer
Industry Providers
Regulatory Agencies
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Customer Activity
Customer
Industry Providers
Regulatory Agencies
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Customer Ownership May Be Unclear
Administration Owner
? ?
? Facilities Director
?
Communications Director / IT
Risk Manager
? Fire Marshal
Security Director/ Safety Officer
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Example – Hospital
Who are the decision makers?
Who is the AHJ? © Siemens Industry, Inc. All rights reserved. Page 17
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Example – Public Spaces
Dynamic conditions
Control Tower
Runway
Control Room Terminal
Cargo Facilities
Hangar
Parking Garage Physical Plant
Multiple groups in control
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How Do We Reach Them All?
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 20
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Regulatory Agency Activity
Customer
Industry Providers
Regulatory Agencies
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Regulatory Drivers Impacting Designs • National Building and Fire Codes (NFPA, IBC & IFC) • Locally Developed or Amended Building and Fire Codes • US Federal Laws and Regulations (e.g. OSHA 1910.165, Joint Commission, Clery Act, & the Higher Education Opportunity Act) • US Government Regulations (e.g. DoD, ADA) • User Requirements, Including Insurance Provisions (FM) • UL Standard 2572 for MNS systems
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Agencies Active in Code Development • Unified Facilities Criteria (UFC 4-021-01) – Government applications • National Fire Protection Association (NFPA) • NFPA 72 – 2010 Edition • Chapter 24: ‘Emergency Communications Systems’ New requirements are incorporated into system designs • Audibility • Intelligibility • Survivability & Supervision • NFPA 1600 – Standard on Disaster/Emergency Management and Business Continuity programs • Underwriters Laboratory (UL-2572) – MNS product standards • ASIS SPC.1-2009 – Organizational Resilience: Security, Preparedness and Continuity Management Systems- Requirements with Guidance for Use
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 24
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ECS Planning Approach: Partnering Through the Process Consultative Design Approach: 1.
Identify critical incidents for planning, perform threat assessment and address immediate need
2.
Create definition of desired state
3.
Prepare current assessment of readiness
4.
Survey facility/campus for existing infrastructure
5.
Perform gap analysis to identify technological and educational needs
6.
Set priorities based on factors of influence
7.
Apply portfolio of technologies, products & services
8.
Scale solutions to capital and expense budgets
9.
Execute effective Emergency Response Plan
10. Monitor for changing influence factors over time © Siemens Industry, Inc. All rights reserved. Page 25
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Industry Activity
Customer
Industry Providers
Regulatory Agencies
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Status of Industry Response • Evolving discussion continues to define the market • Education continues to be a need for architects, engineers & end users • There is also need for standard solutions based on life safety codes • Providers leading with their particular product or strength: • Fire alarm companies presenting as fire alarm solution • Security companies presenting as security solution • Communication companies presenting as communication solution • Technology companies approaching solely as integrators
• Some opportunistically entering the market • Few companies will be long-term players: • Large companies re-visit strategic fit over time • Small companies may not be around
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 28
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Device Groups: Multiple Layers of Technology The system must be able to address all groups to be effective!
Emergency Communication System
Inside • PA / Intercom • Video Screens • Fire Panels • Personal Computers • Telephones • LED Displays • Indoor radio systems • Indoor pager systems
Outside • Giant Voice • Loud Speakers • EMS / Police • Video Screens • Sirens • Radio broadcast
At Your Side • PDAs • Mobile Phones • Laptops • SMS / MMS • IM Chat • Email
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Inside Devices • • • • • • • •
Fire voice speakers Flat panel displays LED displays PA / Intercom Network PCs Phone Systems Wired and wireless buttons Indoor camera systems
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Typical System Architecture
Fire Fire
INSIDE
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
INSIDE
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
ECS Server
INSIDE
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
ECS Server
INSIDE
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Outside Devices What is “Outside”? The Outside Components consist of the following: • Omnidirectional Speaker Arrays • Directional Speaker Arrays
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
ECS Server
INSIDE OUTSIDE
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At Your Side Devices Products • Pagers • Cell phones / Smart phones • Personal E-mails • IM (Instant Message) Alerts • Duress Alarms • Hand-held Radios
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
ECS Server
INSIDE OUTSIDE AT YOUR SIDE
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
ECS Server
INSIDE OUTSIDE AT YOUR SIDE
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
Building trouble Security alert Urgent action
ECS Server
INSIDE OUTSIDE AT YOUR SIDE
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Typical System Architecture
Fire Fire Tornado Hurricane Shooter
Building trouble Security alert Urgent action
ECS Server
Weather closing Daily messaging Video
INSIDE OUTSIDE AT YOUR SIDE
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Inputs to ECS System Inside: • Fire Alarm System • 3rd Party Fire Alarm Systems • Non-fire Alarm Systems • Push Button • Wireless Panic Button • Network PC • PBX Phone
Outside: • Weather Alert Service • “Blue Light” Emergency Stations • Giant Voice System
At Your Side: • Cell phone • Smart phone with web-access • Home phone • Email • Paging system • Blackberry client • Treo client
Via: • Contact relay • RS-232 • TAP, SNPP, WCTP (paging protocols) • Ethernet • Internet • Phone System • SOAP
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Hosted Messaging
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Reach Anyone, Any Device, Anywhere
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 45
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Challenges • Identifying the decision makers in a facility • Getting buy in from all stakeholders • Threat Assessment • Emergency Action Planning • Financial Impact (Budgeting) • Phased implementation (Master Planning) • Ongoing evaluation (perpetual integration) • Long term support
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Course Outline This presentation will cover the following topics
• Definitions and Goals • Drivers – Why is this so important now? • Customers / Stakeholders • Codes and Standards • Planning Phase • Technologies • Challenges • Application Solutions
Please be sure to include SIEMENS in all of your future specifications for building solutions! © Siemens Industry, Inc. All rights reserved. Page 47
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Involve Key Decision Makers to Solve the Issue • Master Planning • Consultative Approach • Perpetual Evaluation
• Education • Innovation
Thought Leadership
• Community Awareness • Benefit to the public
Gap Analysis
Integrated Solution
Education
• Detailed discussions of the risks and needs • Select decision makers per discipline • Communication of the plan and schedule
Use of existing infrastructure • Adaptable solution for occupancy changes • Select proven vendors that are driving the technology forward © Siemens Industry, Inc. All rights reserved. Page 48
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Leverage Existing Infrastructure & Resources
Fire Alarm Systems
Paging Systems
IT Networks
Telephone Systems
Construction Budgets
Security Systems
Scoreboards and Audio Systems
Government Funding
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Comprehensive Solutions need Multiple Technologies with a Clear Purpose User Interface for Web Access
Real-Time Vision & Security INSIDE Enhance the capabilities of familiar systems
INSIDE Enterprise Level Command & Control Capability
Architecture must be scalable to meet demanding needs
Real-Time Vision & Security
Software GUI
Knowledge Management
Comprehensive ECS Solution
Integrated Data Systems
Integrated Data Systems Sharing data from separate systems enhancing their capabilities
AT YOUR SIDE
OUTSIDE IT Infrastructure
Automatic & Ad Hoc Messaging
OUTSIDE Broadcast messages to large areas
Real-time vision for Safety, Security and Communication in the event of an emergency
Automatic messaging for planned events with flexibility for unplanned circumstances
AT YOUR SIDE Additional methods of messaging
Personal devices can be utilized as an added level of protection
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Emergency Communication Systems Overview Thank You!
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