Information Management
Citrix Receiver for Internet Explorer Use How To Documentation Prepared By: Help Desk
June 8, 2015 Version 1.0
Citrix Receiver 1.0 How To Documentation
TABLE OF CONTENTS 1
PRODUCT OVERVIEW ......................................................................................................................... 4
2
SETTING YOUR PIN ............................................................................................................................. 5
3
LOG INTO CITRIX RECEIVER ............................................................................................................. 8
4
INSTALL CITRIX RECEIVER SOFTWARE ........................................................................................ 10
5
ADDING APPLICATIONS TO THE HOME SCREEN......................................................................... 16
6
LAUNCHING AN APPLICATION........................................................................................................ 19
7
LOGGING OFF CITRIX ....................................................................................................................... 21
8
UNINSTALLING CITRIX RECEIVER .................................................................................................. 22
9
OTHER BROWSERS .......................................................................................................................... 25
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1
Product Overview
Citrix Receiver allows users to remotely connect to WCB applications via a secured connection. Users must have a RSA token (a key fob or software token (mobile phone app)) to log into the server. Once connected, clients have access to email, network shares, Microsoft Office, and more.
A System Access Request Form must be completed to be given access to Citrix. Approval for the cost of the token is also required.
This product can be used with a variety of browsers and operating systems. This document will walk through the recommended setup: Windows 7 and Internet Explorer. The Help Desk is able to provide best effort for other configurations. For MAC users there is a separate document to reference.
This is a RSA Key fob:
This is what the software token looks like on your phone:
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2
Setting your PIN
This section is for new users of Citrix with a key fob. The following steps will assist you with setting up a four digit pin that will be used to log onto Citrix each time.
NOTE: Software token users will not need to complete these steps (Mobile phone tokens)
1. Open Internet Explorer on your PC.
2. Type into the Address Bar https://home.wcb.ab.ca
3. It should open to this page
4. The Username is your E or X number (Ex. E973985) 5. The Password is your Windows password, same as you use at work to log into your computer.
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6. The passcode is the six digits on your fob.
7. Click on Log On 8. Enter a four digit pin (you must remember this pin for anytime you log into Citrix), Click Submit
9. Re-enter the same pin again, Click Submit
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10. Wait for the current passcode to change to a new number, enter your pin and then the new six digits on your key fob (ten digits total)
11. You will be logged into your homepage.
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3
Log into Citrix Receiver This section will outline the steps to log into the WCB Citrix site. 1. Open Internet Explorer on your PC.
2. Type into the Address Bar https://home.wcb.ab.ca
3. It should open to this page
4. The Username is your E or X number (Ex. E973985) 5. The Password is your Windows password, same as you use at work to log into your computer. 6. The passcode: a. If you are using a key fob, enter your pin followed by the passcode on the fob.
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b. If you are using a software token, just enter the number as it appears on your mobile device. c.
If you are a new user with a key fob, see PIN setup section.
7. Click on Log On
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4
Install Citrix Receiver Software
If you do not have the software installed for Citrix, you will get the following prompt. This should only occur if the Citrix software is not installed on your PC. 1. You will get a “Install Citrix Receiver to access these applications” window, NOTE: if you do not get this screen, skip to the next section.
2. Check off “I agree with the Citrix license agreement”
3. Click Install
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4. Click Run
5. Download will start
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6. Click Run
7. Click Next
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8. Check off “I accept the license agreement” an hit Install
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9. Install begins
10. Once completed the original green screen will change from:
To this
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11. Citrix is now installed on your PC. 12. NOTE: Once you have installed the software once on your PC you will not be asked to install it again. You will see your home screen after log in.
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5
Adding Applications to the Home Screen
This section outlines the steps to add applications to your home screen.
1. Click on the plus symbol
2. Click on “All Apps”
3. Click on Electronic Workplace, you will see the icon move to your home screen and a green check mark will appear next to the application name
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4. Click on Internet Explorer
5. Click on any icon you will be using in Citrix. NOTE: If it does not have a green check mark, the application shortcut will not appear on your home screen 6. Once completed setting your favorites, click on the empty green space to see your home page.
7. You will now see your homepage.
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8. Your icons are now set. NOTE: you can always go back and add/remove icons by simply clicking all apps and clicking on the application
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6
Launching an Application
This section outlines the steps to open an application (Lotus Notes); other applications will be very similar except they do not ask for a password.
1. Click on Electronic Workplace
2. There will be a short loading screen
3. Enter your Lotus Notes password (Windows password), Log In
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4. Lotus Notes will open
5. For other applications, simply go back to your home screen and click on the icon.
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7
Logging off Citrix 1. Click on your name 2. Click on Log off
3. NOTE: If your Citrix window remains idle for a long period of time you will get this message. Simply click Log On to re-enter Citrix
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8
Uninstalling Citrix Receiver
There may come a time when you need to uninstall this software. This section will provide steps to uninstall the software installed for Citrix.
1. Open Control Panel
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2. Click Uninstall Program
3. Find “Citrix Receiver in the list
4. Click on the line with Citrix Receiver and click Uninstall
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5. Click Yes
6. Uninstall will begin
7. Citrix Receiver will be removed from the programs list. It is now considered uninstalled.
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9
Other Browsers
Citrix will work with other browsers, such as Firefox and Chrome. Their setup will be very similar (if not the same) to what is detailed above. The Help Desk recommends using Internet Explorer to mitigate any complications.
For MAC users there is a separate document to reference.
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