Information and tips For passengers and visitors
Welcome to Zurich Airport! We are pleased to welcome you as our guest. Enjoy your stay at one of the most modern and attractive airports in Europe. Be inspired by the wide range of services and enjoy Swiss hospitality in an international atmosphere. We wish you a pleasant stay and a good journey.
Contents Departure
Arriving: by public transport Arriving: by car, parking options Map: access map, car parks Map: overview of the airport, check-in and gates Baggage: packing correctly Check-in: various options Security check: important points
Arrival
Arrival: easy arrival Importing goods/customs: the main rules Baggage: porters, baggage tracing and storage
Shopping
Airport Center: shopping in the public zone Airside Center: shopping in the passenger zone Tax & duty free shopping: upon departure and arrival
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Catering
Dining and culinary delights: in the public zone and in the passenger zone
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Airport Services
Business travellers: VIP Service, accommodation, conferences27 Lounges: make yourself comfortable 28 Family services: travelling with children 30 Transit Hotel/rest areas 31 Support/assistance: passengers with restricted mobility 32 Miscellaneous services 34 Travel information: Switzerlandinfo+, Travel Market 36 Important contacts 37 For additional information please visit www.zurich-airport.com
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Departure
Arriving at the airport by public transport Mainline and urban trains Zurich Airport can be easily reached by public transport. Trains run between Zurich main station and the airport every 10 minutes during peak periods (travel time: 10 minutes). There are direct EuroCity, InterCity and regional rail connections to all major Swiss cities and tourist destinations as well as neighbouring countries. Information: www.sbb.ch, www.zvv.ch Tram The Glattalbahn tram service nos. 10 and 12 link Zurich Airport with Glattbrugg, Oerlikon, Wallisellen, Stettbach and Zurich's main railway station (Zürich Hauptbahnhof) via Irchel/ Milchbuck. Information: www.vbg.ch Regional buses 15 bus services connect Zurich Airport with nearby towns and villages, including those in the Glattal area (departures every 10, 15, 30 or 60 minutes). Information: www.vbg.ch, www.postbus.ch Tickets for public transport Tickets for trains, trams and buses can be purchased at the SBB ticket machines (also located in Arrival 1 and 2), the SBB ticket counters, the Service Center, the switzerlandinfo+ counters or conveniently on the Internet or via smartphone at www.sbb.ch/en/travelcards-and-tickets/e-tickets.html. Quick and easy access Zurich Airport can be reached from anywhere quickly and punctually thanks to its excellent public transport connections.
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Dropping off and picking up passengers Please visit www.zurich-airport.com/drop-off for the latest information. Official parking service providers Valet parking with parking spaces in the car parks at Zurich Airport: • Europcar Valet Parking, Arrival 1, 043 816 59 44, www.valetparking.ch
Arriving at the airport by car Parking options Car parks P1 (Check-in 1/Arrival 1), P2 (Check-in 2/Arrival 2) and P3 (Check-in 3) are directly linked to the terminal and the Airport Center. Car park P6 offers a less expensive alternative to car parks P1–3 for passengers on longer journeys. The terminal can be reached in just 5 minutes via the covered walkway. Parking spaces are available for general use for electric vehicles in P6. Please note that the maximum vehicle height for all car parks is two metres. www.zurich-airport.com/parking. Book a parking space online Reserve a parking space now for your next trip at http://parking.zurich-airport.com and take advantage of low prices. You're sure to find the right offer among the various products. Register now to benefit from even more advantages and exclusive discounts. Passengers with restricted mobility (PRM) You may park in the drop-off zones of the outer curbside lane for five minutes free of charge. Departing passengers with restricted mobility who are driven to Zurich Airport can have their free parking time extended to 30 minutes. Please show your entry ticket at the Careport counter (in any check-in hall). Specially designated parking spaces for persons with reduced mobility are located next to the lifts on the entry level of the car parks. Information: www.zurich-airport.com/prm
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Parking service with parking spaces outside Zurich Airport. Leave your vehicle in car park P3: • Airportparking.ch, www.airportparking.ch • Sprenger Autobahnhof, www.autobahnhof.ch Hire cars All leading car hire companies are located in the car rental centre on the top floor of the Airport Center. To return your hire car, follow the “Rental Car Return” signs when approaching the airport. • Avis Autovermietung AG Information: 0848 81 18 18, www.avis.ch • Budget Information: 0844 84 47 00, www.budget.ch • Enterprise/National/Alamo Information: 058 122 04 20, www.enterprise.ch • Europcar Information: 043 255 56 56, www.europcar.ch • Hertz/Dollar Thrifty Information: 043 816 32 55, www.hertz.ch • Sixt Information: 043 816 35 23, www.sixt.ch
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Arrival
Access map Zurich Airport
Check-in Coach Hotel bus
De-icing pad
Skymetro to Gates E
Radisson Blu Hotel, Zurich Airport Railway Regional bus Rental car centre
Gates A
Shopping Drop-off
Taxi
Gates B/D
Tram Valet parking
Cargo West
Terminal parking
Cargo East
Zurich Airport
“The Circle” area
Petrol station A51 Bülach/ Schaffhausen
A1/A20/A51 Zurich/Berne/Basel/St. Gallen
Werft (from the airport)
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Werft (to the airport)
Online booking only
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Overview Zurich Airport
Three check-in zones All three check-in zones at Zurich Airport can be reached quickly and easily. Check-in 3 is located directly above the airport railway station and can also be accessed directly from multi-storey car park 3, enabling you to check in your baggage as soon as you arrive. Check-in 1 and 2 are only a few minutes away from the railway station and car parks.
Zurich Airport has three check-in zones (1, 2 and 3) and four gate areas (A, B, D and E). For your comfort and convenience, our spacious shopping and waiting areas are only a very short walk away, as are the departure gates.
Gates E
Non-Schengen Passports will be checked when entering non-Schengen areas (Gates D and E) and also when arriving from nonSchengen countries. Transfer passengers travelling into the Schengen area from a nonSchengen country will have their passports checked at Zurich, not at their final destination.
Four gate areas Gates A, B and D can be easily reached on foot, while the Skymetro shuttle departs every three minutes for Gates E (travel time: three minutes).
E22–E59 E62–E67
Boarding pass control Customs Elevator Hotel
E16–E19
Gates A A62–A86
Gates B/D
Airside Center
A50–A59
D43
A01–A06
B31–B43
Check-in 1
Approximate times from security check to gates Gates A: 5 to 10 minutes Gates B: 5 to 10 minutes Gates D: 10 to 15 minutes Gates E: 15 to 20 minutes
Information Lounge Multi-storey car park Observation deck Passport control
D31–D41 D51–D58
in 2
ck-
Che
Pick-up Points/ Special Assistance Railway
B01–B10
Regional bus Airport Center
Check-in 3
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Arrival 1 Arrival 2
Radisson Blu Hotel, Zurich Airport Airport Conference Center Airport Fitness
Schengen If you are travelling within the Schengen area, your passport will not be checked. For identification purposes, passengers must carry their passport or ID card with them at all times.
Restaurant Security check Tram Transfer desk Public area Schengen area Non-Schengen area 9
Pack your baggage correctly Please make sure your baggage does not contain any prohibited items. Items not allowed in hand luggage
No liquids (gels, creams, pastes and sprays) in containers of over 100 ml No sharp objects with a blade length of over six centimetres
Liquids in hand luggage • Liquids, gels, creams and pastes are only permitted in hand luggage in containers with a maximum size of 100 ml. • All containers (tubes, jars, bottles) must be able to fit easily in a transparent, re-sealable plastic bag (such as a freezer bag) with a maximum size of one litre. • This plastic bag must be presented for inspection at the airport security check. • One plastic bag is allowed per person. This limit also applies to children and babies. Also permitted in containers over 100 ml in certain circumstances: • Liquid medicines, baby food and food for special dietary requirements in the quantity necessary for the journey. • Liquid tax & duty-free articles in a sealed ICAO-compliant bag with purchase receipt. The above-mentioned liquids must be shown at the security checkpoint and undergo an additional check. They may only be taken on board the flight if they have been approved by the security staff.
Generally prohibited GAS
Important: Spare batteries and charging devices with a battery (max. 160 Wh) permitted in hand baggage only.
Important: One may be carried by a person Allowed under certain conditions
Batteries in baggage For security reasons you may not take any spare batteries in your checked baggage. You may take spare batteries with a performance of 160 Wh in your hand baggage, subject to the following provisions: • Max. two batteries, if the nominal energy of the individual battery exceeds 100 Wh. • Batteries must be secured individually against short circuits. Batteries used in a device (up to max. 100 Wh) may be carried in either your hand baggage or checked baggage. Batteries with a performance of over 160 Wh are generally prohibited.
E-cigarettes may only be carried in hand baggage
Airlines reserve the right to apply special regulations.
Cartridge may only be carried in an avalanche rescue backpack (no spare cartridges)
Information: www.zurich-airport.com/security, www.bazl.admin.ch/luggage or from your airline
This list is not exhaustive. 10
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Check-in at railway stations: including boarding card issue A complete check-in service is available at over 50 Swiss railway stations, including baggage check-in and boarding card issue. As a customer of the airline Swiss, you can hand in your luggage on the evening before your flight at selected railway stations and collect it again at the destination airport abroad. You can thus complete the check-in process at the station too. Information: 0900 300 300 (CHF 1.19/min.), www.sbb.ch/check-in
Check-in options: the choice is yours! Web Check-in: print out your own boarding card You can use your own computer to check in and print out your boarding card. You then hand over your baggage at the “Bag Drop” desk in the relevant check-in zone. Information and direct access to Internet check-in: www.zurich-airport.com/check-in or on your airline’s website Self-service check-in machine: quick and easy All check-in zones have check-in machines at which you can check in for a variety of airlines. You then hand over your baggage at the “Bag Drop” desk in the relevant check-in zone. Information on the airlines offering automated check-in is displayed on the machines themselves and can also be found at www.zurich-airport.com.
Door to door luggange As a customer of the airline Swiss, you can hand in your luggage on the evening before your flight at selected railway stations and collect it again at the destination airport abroad. You can thus complete the check-in process at the station too. Mobile Check-in: keep your boarding card on your phone Mobile check-in takes place via your airline’s website. You can find the relevant link in the overview under “Mobile check-in”. Your boarding card is sent directly to your mobile phone by SMS/MMS. Depending on the airline, you check in your baggage either at the normal check-in desk or at the special bag drop desk in the relevant check-in zone.
Check-in the night before: less stress and more time for yourself Several airlines at Zurich Airport offer you the option of checking in your baggage the night before your departure. Information: www.zurich-airport.com/check-in or from your airline
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Prohibited items Please dispose of any beverage bottles or other prohibited items before the security check. Anything that does not meet the applicable security regulations will be confiscated and disposed of by the security staff. Further information is available on pages 10 and 11 or at www.zurich-airport.com/security
Moving quickly through security checks
Medical note Passengers with pacemakers should not go through the metal detector arch. Please inform the security staff before the security check.
Have the following items ready to place separately into the baggage trays and follow the instructions from the security staff: • Purses and wallets, coins, mobile telephone and keys, if they are in your pockets • Jackets, coats, sports jackets and blazers, if they are not in your hand baggage • The 1-litre plastic bag containing your liquids (individual containers of up to 100 ml) • Liquid medication, baby food and special foods of over 100 ml • Liquid tax & duty free items of over 100 ml (with purchase receipt in a sealed, ICAO-compliant bag) • Laptop, tablet and camera Repacking zone At the end of the security checkpoint you will find a repacking zone where you can pack your belongings again.
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Arrival
Arriving at Zurich Airport Information for passengers whose final destination is Zurich Welcome to Zurich! Please follow the “Ausgang/Exit” signs, which will lead you via the shortest route to passport control, the baggage claim hall and customs control. The Lost & Found office is located in the baggage claim hall if your baggage has failed to arrive. For your convenience Zurich Airport offers everything to make your arrival as pleasant and convenient as possible. In the shops at the Airport Center, you will find groceries and an extensive selection of everyday provisions. The bars and restaurants will be happy to serve you drinks, snacks or freshly prepared meals. Excellent transport connections from the airport to Zurich city, the surrounding region and destinations throughout the country ensure that you will be home in no time! Are you being met at the airport? There is a central meeting point in Arrival 1 and Arrival 2, and monitors indicate the arrival zones of flights. Please use the multi-storey car parks. Up-to-date flight information To avoid any unnecessary waiting in the event that a flight is delayed, please check flight information in advance by phone, online or via the mobile app: Information: 0900 300 313 (CHF 1.99/min.), www.zurich-airport.com, the app can be downloaded free of charge in the iTunes App Store and from Google Play Arrival duty-free sales You can buy tax-free & duty-free products upon arrival at Zurich Airport. The arrival duty-free stores are located in front of and in the baggage claim halls. Please observe the applicable allowances. Fly Rail Baggage: from the airport directly to your local rail destination With this service, baggage flown to Zurich from any airport in the world by any airline is delivered directly to the Swiss railway station of your choice. Regardless of which airline you fly with. You arrive at the airport and your baggage is automatically forwarded to your rail destination. Information: 0900 300 300 (CHF 1.19/min.), www.sbb.ch/check-in
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Baggage services Individual Porter Service Our porters transport your baggage from the railway station or car park to the check-in desk (charges apply). Information: 043 816 67 07, 076 356 85 85, www.cgs-ltd.com
Import and customs regulations Allowances for taxable goods The following goods and quantities may be imported duty-free into Switzerland per person and day for private consumption or as gifts: • Alcoholic beverages* 5 litres up to 18% vol. and 1 litre over 18% vol. • Tobacco* 250 cigarettes or 250 cigars or 250 g of other tobacco products * Minimum age 17 VAT duty-free allowances The duty-free allowance is CHF 300 per person and day. The value of all goods brought into the country including alcoholic beverages and tobacco products is decisive. If the sum of CHF 300 is exceeded, VAT is payable on the total value of all goods. When declaring goods, please have all receipts and your travel documents ready. Information: www.ezv.admin.ch Beware of forgeries! It is against the law to bring forgeries of branded or designer goods into the country, including those items being imported for personal use. Any forgeries that are detected will be confiscated and destroyed. Foodstuffs of animal origin Passengers are not permitted to import any foodstuffs of animal origin, such as meat and dairy products, from non-EU or nonEFTA countries. 18
Group Porter Service Have your group’s baggage transported to the check-in desk. For groups of at least 10 people with at least 10 items of baggage. Information: 043 816 67 07, 076 356 85 85, www.cgs-ltd.com Baggage wrapping service Have your baggage specially wrapped to protect it against humidity, damage, unauthorised opening or opening due to faulty locks. Daily from 5.30 a.m. to 9.30 p.m., Check-in 2. Information: www.safe-bag.com Lost Baggage/Lost & Found If your baggage has been lost or sent to the wrong destination, please contact AAS, Dnata or Swissport in the baggage claims hall. AAS information: 043 816 54 22 Dnata information: 043 815 85 59 Swissport information: German: 043 815 08 00 French: 043 815 08 01 English: 043 815 08 02 Lost & Found The lost property office is operated by Swissport. It is located in Arrival 1. Office opening hours 6.30 a.m. to 11 p.m. Information: 0900 57 10 15 or 043 815 02 94 (CHF 1.19/min.) www.swissport.com/network/zrh/easyfind Left luggage office/lockers Baggage may be stored for a fee. Left luggage (unlimited duration) daily counter opening hours from 6 a.m. to 10.30 p.m., lockers (items can be left for up to 3 days) accessible 24 hrs/day, Airport Center (at the Service Center). Information:
[email protected]
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Shopping
Shopping in the public zone Food and household items: fresh and varied Our grocery stores offer a vast selection of fresh produce and a wide range for your daily needs, as well as Swiss specialities and delicacies. Fashion and sporting goods for every occasion throughout the year A vast array of boutiques offer the latest in leisure, business and holiday fashion, while visitors wishing to purchase clothing, bags and suitcases or practical accessories will find a wide selection in the many specialist stores. Full range of services for every day of the year Take advantage of the extensive services at the Airport Center. Besides banks, bureaus de change and postal services, the wide variety of facilities also includes telecommunications providers, a pharmacy, hairdresser, opticians, a cleaning service and a shoe repair and key-cutting service. Reduced parking charge If you make purchases and/or have a restaurant bill of at least CHF 60 in the Airport Center, you can benefit from discounted parking charges. Regardless of whether you park for 1 or 3 hours: you pay just CHF 3. To take advantage of the reduced parking charge, present the shopping/food receipts at one of the outlets in the Airport Center or at the Service Center. Opening hours of stores in the public zone There for you 365 days a year Food shops: 6 a.m. to 11 p.m. Other shops: 8 a.m. to 9 p.m.
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Tax & duty-free shopping Tax-free/duty-free shopping in Departures Duty free stores are located in the Airside Center and in the gate areas. They stock a wide range of local and international brand-name perfumes, cosmetics, spirits and tobacco products. All these products are exempt from tax and are therefore available at extremely attractive prices.
Shopping in the passenger zone Fashion and accessories: trendy, classical, exclusive Are you on the look-out for exclusive items from the world’s fashion capitals? Or perhaps you’re interested in the latest designer collections? Take a leisurely stroll through the many boutiques – where every man and woman will find what they’re looking for. Souvenirs and gifts: varied and original Traditional handicrafts or modern Swiss design? The vast choice in the souvenir shops offers something for everyone. Watches and jewellery: stunning Swiss creations Don’t miss the opportunity to admire our outstanding selection of Swiss watches and take a look at the latest collections as well as some of our timeless classics. Swiss specialities are impossible to resist Whether bought as small gifts or as a treat for yourself, delicious delicacies and traditional Swiss chocolate are world-famous and a proper indulgence. shop & drop You can use the free and convenient shop & drop service to drop off your purchases made in the passenger area and collect them from Travelex in Arrival 2 upon your return. This service is not available for purchases in the duty free stores. Information: 043 321 22 86,
[email protected]
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“Collect-on-return” service You can also choose to collect your purchases in the duty-free stores in the Airside Center from the arrival duty-free store in Arrival 2 on your return to Switzerland. This simplifies security checks abroad and saves you from having to carry the items around with you. Information: 058 440 85 00,
[email protected] Arrival tax-free & duty-free sales You can buy tax-free & duty-free products upon arrival at Zurich Airport. The shops, which are located in front of and inside the baggage claim halls, stock a wide range of perfumes, cosmetics, spirits and tobacco products at the usual low tax-free prices. Shoppers must present the boarding card for their flight at the checkout. Purchases made in the tax & duty-free area If you buy any goods containing liquids before departure, these will be sealed in a bag after purchase. You may only take the goods with you in a sealed bag, along with the till receipt. The receipt must also be placed in the sealed bag. Do not open the bag until the end of your flight. Information: www.zurich-airport.com/security Opening hours in the passenger zone Shops and food outlets in the passenger zone usually open one hour before the first flight departs and close once the last flight has been called.
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Catering
Dining in the public zone and in the passenger zone Public zone Self-service and take-away Delicious salads, sushi, pizza and many other freshly prepared snacks are available at Foodland in the Airport Center. Marché and Sternen Grill are located at the entrance to the bus station, offering a range of tasty sandwiches and sausages from the grill. Aviation enthusiasts can eat in the self-service Beans restaurant, which looks out over the airfield, or in Aviolino on the observation terrace. Table-service restaurants Connoisseurs of Italian cuisine enjoy dining at Intermezzo in Check-in 2. Those who relish Asian specialities visit Asia in Check-in 1. Guests of the upperdeck restaurant in the Airport Center are served international cuisine as well as selected meat and fish specialities in an aviation-inspired setting that will literally sweep you off your feet. Passenger zone First-class cafés and bars Toast your journey in the Airside Center. Stylish bars and cafés offer the perfect place to while away your time in the passenger zone. Treat yourself to a delicious espresso or a glass of champagne in the Sprüngli Café/Lounge, a tasty snack at the NZZ Café or an aromatic coffee at Starbucks. Restaurants Authentic Swiss cuisine at Chalet Suisse, seasonal products at Marché, juicy hamburgers at the Sports Bar, h ouse-made pasta at WALTER or delicious sushi at Center Bar. The restaurants in the Airside Center will be pleased to fulfil your culinary wishes with top-quality dishes and Swiss hospitality. Opening hours of restaurants and cafés Public zone: 6 a.m. to 11.30 p.m. (in some cases) Passenger zone: Restaurants in the passenger zone usually open one hour before the first flight departs and close once the last flight has been called.
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Airport Services
VIP Service, business, accommodation and conferences VIP service: arrival, departure and transfer VIP Service is for passengers with high standards in comfort, discretion and time management – regardless of their airline or booking class. An array of services are offered, all with the aim of making your time at the airport as pleasant, relaxing and efficient as possible. Information: 043 816 21 42 (6 a.m. – 10 p.m.),
[email protected] Online booking: www.zurich-airport.com/vip Limousine Service Discreet and knowledgeable staff ensure a comfortable onward journey. Information: • AAAA GLM General Limousine Management, 0848 007 007,
[email protected] • Alliance Limousines, 043 499 62 88,
[email protected] • Chauffeur Drive Limousinenservice, 044 804 10 50,
[email protected] Airport Hotel / Radisson Blu Direct access to the airport. 330 stylish rooms and suites in four different designs, two top-quality restaurants and a spacious atrium lobby with the spectacular Angels’ Wine Tower Bar. Plus the PACE Fitness Club and spa area. Information: 044 800 40 40,
[email protected] Facilities for meetings and events The hotel complex comprises 52 multi-functional meeting rooms. The different rooms with unique views of the airfield are suitable both for conferences lasting several days as well as smaller business events lasting one day or just a few hours. All meeting rooms have natural daylight and free Internet throughout the hotel area. Professional reception of conference guests If you are expecting a large number of guests for a conference or meeting, convention desks are available for hire and can be set up in Arrival 1 and 2. Information: 043 816 34 22
[email protected] www.zurich-airport.com/convention
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a quiet space to relax. There is always a view of the apron. Covered terrace and Alpine panorama included. Freshen up with a shower. The Senator Lounge has an exclusive whisky bar, featuring over 130 kinds of whisky from around the world. The bar is also open to First Class customers. Information: www.swiss.com
Lounges in the passenger zone Zurich Airport Lounge The exclusive lounge close to the apron. Professional, attentive assistance from an experienced, discreet team. An elegant, contemporary interior, three workstations, free wireless LAN, four spacious bathrooms, rest areas and a separate smoking room. Information: 043 816 21 42 SWISS First Lounge A Luxurious atmosphere, fine food and beverages. Individual offices, free wireless LAN, conference rooms, relaxation rooms, showers and Limousine Service. Information: www.swiss.com SWISS Lounge A (Senator and Business) Two-storey lounge with direct access to the Smokers Bar. Hot and cold snacks, twelve workstations, free wireless LAN, showers. Information: www.swiss.com SWISS Lounge D (Senator und Business) Bright, comfortable lounge with view of the aprons and runways. Hot and cold snacks, workstations and free wireless LAN. Information: www.swiss.com SWISS First HON Lounge E The First Lounge offers pure luxury. Two hotel rooms, a conference room, mini-suites, a champagne bar, free Wi-Fi, a limousine service, wine cabinet with over 1000 bottles of wine from around the world plus a 5-star à la carte restaurant. Guests can relax and enjoy the view on the 352-m2 terrace. SWISS Lounge E (Senator und Business) The two lounges (total area of 2300 square metres) offer rest areas, work areas, an eating area (show cooking), and a cold self-service buffet for snacks. Recliners and a reading area offer 28
SWISS Arrival Lounge The perfect place to freshen up after your flight. The lounge has workstations, free wireless LAN, relaxation rooms, showers and a cafeteria. Information: www.swiss.com Emirates Lounge Enjoy a carefully prepared selection of delicious dishes or watch the latest international news on the plasma screen TV while enjoying a drink at the bar. Take care of urgent business at our fully equipped Business Center, enjoy a refreshing shower or simply relax in a tranquil environment. Information: 043 816 52 60 Dnata Skyview Lounge Comfortable lounge with fantastic view of the aprons and runways, also featuring office infrastructure. Available for first-class and business-class passengers of various airlines and accessible to holders of several different lounge membership cards. Single admission: CHF 38 Information: 043 815 85 20 Aspire Lounge 100 seats are available to visitors over an area of 300 square metres, along with a separate work zone with a coffee bar, a restaurant and a relaxation area with integrated library. Guests can choose from a variety of hot dishes, which change weekly. In addition, guests enjoy two hours of WLAN free of charge and the facility to photocopy, print and scan in the Copy Center. The lounge displays changing exhibitions of art from the Beyeler Foundation. All passengers have access to the lounge on a paying basis. Individual admission costs CHF 35 and can be paid directly at the entrance. Information: 043 816 58 40 Smoking Lounges There are numerous smoking lounges in the otherwise smokefree airport complex. Information: www.zurich-airport.com/lounges 29
Child buggy rental At Zurich Airport, departing passengers with small children aged 0–4 can rent a buggy for CHF 5 which they can use en route from Check-in to the gate. The buggy can be obtained from the staff at Check-in 1 and 2 and then left at the gate Information Family Services Gates A: 043 816 46 31, daily from 6.30 a.m. to 10 p.m. Information Family Services Gates E: 043 816 72 73, daily from 7 a.m. to 1 p.m.
Family services Unique play haven Zurich is one of the few airports in the world to offer staffed playrooms at Gates A and E. Kids can have fun and play to their heart’s content, while parents and infants can enjoy some peace and quiet. Children should always be accompanied by at least one adult as this is not a childcare or babysitting service. Facilities for passengers with babies Changing tables, baby care products, cots and an area where babies can be breastfed are available to parents with babies. Baby foods, juices, bottles, dummies and nappies are also available.
Transit Hotel and rest areas The Transit Hotel has comfortable beds in single, double or triple rooms, which include a sink and TV. Next to the rooms is a rest area with 12 comfortable recliners, wool blankets and a locker for valuables. The recliners are suitable for a power nap or for an inexpensive overnight stop. Showers and toilets are centrally located for all rooms and recliners. Moderate prices, depending on the length of your stay. The Transit Hotel is situated in transfer zone D (non-Schengen), is accessible to all passengers and open year-round, 24/7. Information: 043 816 21 08,
[email protected]
The service is free of charge and is available to passengers of all airlines. We have a team of fully qualified child carers who speak various languages. They are there to ensure the wellbeing of children of all ages. Permitted prams/pushchairs All prams/pushchairs must be presented at the Check-in desk. Only single-piece prams/pushchairs may be taken to the gate, two-piece prams/pushchairs must be checked in. Please enquire with your airline as to whether your pushchair or pram may be taken into the aircraft cabin.
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Medical services The Medical Center and Dental Services (including dental hygiene) are located in the public zone. Emergency medical treatment is possible without an appointment. Appointments are required for consultations with Dental Services. Information Medical Center: 043 816 60 00 (opening hours for emergency treatment, daily from 7.30 a.m. to 8.30 p.m.) Information Dental Services: 043 816 61 61
Care and assistance Special assistance Our special assistance staff at Zurich Airport will accompany children and inexperienced travellers to their plane. Please request the necessary assistance when booking your flight, and at least 48 hours before departure, with your travel agent or airline. You should arrive at the airport at least two hours prior to departure and proceed directly to your airline’s check-in desk, where the procedure will be explained to you. Information for passengers with restricted mobility Zurich Airport offers support for passengers whose mobility is reduced due to disability or age. The service is provided by Careport AG and is available free of charge to all passengers with restricted mobility. The Careport team will accompany you from arrival through to boarding, and on your way back from the plane to the Arrival hall, and will help you through check-in, passport control, customs and security, as well as when checking in or reclaiming your baggage. Careport will also transport wheelchairs and ensure that guide dogs are handled correctly. Information: Careport AG, www.careport.ch or www.zurich-airport.com under “Reduced Mobility”
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Pharmacies Pharmacies are located in both the public and the passenger area. Information: 058 851 32 49 Spiritual guidance, prayer room The prayer room is a place of tranquillity which is open to travellers of all faiths and denominations for meditation and prayer. It is located in the public zone (Check-in 2, near the entrance to the observation deck) and is accessible to all visitors to the airport. Services are held on a regular basis. A prayer room is available in transfer zone D opposite the Transit Hotel for passengers and employees. Pastors are available around the clock. Information: 043 816 57 57, www.flughafenpfarramt.ch Public shower facilities Public shower facilities (subject to a charge) are available at Gates B/D next to the Transit Hotel (open round the clock) next to the Service Center by car park 2 (6 a.m. to 10 p.m.) and at Gates E next to Family Services (7 a.m. to 1 p.m.). Airport fitness Operated by Bad Zurzach, Airport Fitness und Wellness spans 2,000 m2 (incl. fitness and personal training, Powerplate, massages, cosmetic treatments, solariums, DaySpa, sauna and steam bath, Hammam, Kneipp cure and rest areas) and is open to everyone. It is located on the basement floor of the Radisson Blu Hotel. Information: 043 816 56 66, www.airport-fitness.ch
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Financial services Bank counters and ATMs Bank counters for foreign exchange and other banking services are located in the public zone while staffed currency exchange desks are also available in the passenger zone. You can withdraw Swiss francs and euros from ATMs in both the public and the passenger zones.
Miscellaneous services Service Center The Service Center team on the top floor (Level 1) of the Airport Center/car park 2 provides the following services: left luggage (6 a.m. to 10.30 p.m.), lockers (Storage duration 3 days) , hotel reservations, shower facilities, parking, photocopying services, sale of airport vouchers, hire of pushchairs and child car seats, hire of bicycles, inline skates and walking poles, brochure compartment rental, bookings for guided bus tours, safekeeping of documents/deposits, ZürichCARD sales, tickets for Alpamare and the Swiss Museum of Transport and information about Zurich Airport. Opening times 6 a.m. to 11.30 p.m. daily. Information desks Service and information counters are located at the Service Center, at Arrival 1 and 2, at Check-in 2 and in transfer and shopping zone A (Airside Center).
Post office, Postomat The airport post office (8060 Zurich-Airport) and a Postomat ATM are located in the Airport Center, and an additional Postomat ATM is available in Arrival 1. On leaving Switzerland, foreign visitors are entitled to claim a VAT refund on their purchases at Zurich Airport. Here’s what to do: 1. Obtain an export stamp Go to Swiss customs to obtain an export stamp (only for goods purchased in Switzerland). Present the completed Global Refund Cheque and the purchased goods. 2. Collect your VAT refund Present the stamped Global Refund Cheque at the Global Blue Cash Refund Office, where you will receive your VAT refund in cash or transferred to your credit card. Information: 044 805 60 70, www.global-blue.com
Free Internet Visitors with smartphones, tablets or laptops enjoy two hours free WiFi in both the public and passenger zones. In addition, there are Internet stations around the airport which can also be used free of charge for two hours. If you wish to be online for longer than one hour, you can purchase additional time using a credit card. Emergency passport office Issue of provisional passports for Swiss citizens, valid for one year. No extensions possible. Information: 044 655 57 65, daily from 5.30 a.m. to 9.30 p.m. 34
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Important contacts
Travel information Flight information Information about arrival times and flights that are landing earlier than scheduled, delayed or cancelled and about check-in, gate and departure times: Mobile app The Zurich Airport app for iOS and Android offers extensive information for travellers, meeters & greeters and shoppers. Push messages keep you automatically informed of the status of your flight as well as about arrival and departure times, check-in, gate, etc. Download it free of charge in the iTunes App Store and from Google Play. Internet www.zurich-airport.com Phone 0900 300 313 (CHF 1.99/min.) switzerlandinfo+ The desks which act as a platform for various hotels and tourist regions in Switzerland are located in Arrival 1 and Arrival 2. Other services: sale of ZürichCARD, hotel reservations, guided tour bookings and information on Zurich Airport. Travel agencies Desks operated by some of Switzerland’s major travel agents and tour operators are located at Check-in 2. Here you can book last-minute flights, city tours, holidays and business trips.
Central desk (Flughafen Zürich AG) 043 816 22 11 Customer Ground Service • Porter Service 043 816 67 07/076 356 85 85 • Wheelchair assistance 043 816 67 07/076 356 85 85 Customs office 043 816 20 51 Left Luggage
[email protected] Lost & Found Zurich Airport • Swissport (CHF 1.19/min.) 0900 57 10 15 SBB “Call Center Handicap” for passengers with reduced mobility 0800 007 102 SBB railway lost property office (CHF 1.19/min.) 0900 300 300 SBB travel centre (CHF 1.19/min.) 051 222 73 76 Special assistance • Careport AG www.careport.ch • Family Services 043 816 46 31 • Pet care and supervision 043 816 72 80 • VIP service 043 816 21 42 Ambulance/First Aid
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Fire brigade
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Police
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Lounges Zurich Airport Lounge Aspire Lounge Dnata Skyview Lounge Emirates Lounge Panorama Lounge Swiss Lounges Flight information Phone (CHF 1.99/min.) Teletext Internet
043 816 21 42 043 816 58 40 043 815 58 20 043 816 52 60 043 815 09 68 www.swiss.com
0900 300 313 Page 460 www.zurich-airport.com
This brochure is also available on our website at www.zurich-airport.com
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1000-750 10,000 copies Status: October 2015 All information subject to change
Flughafen Zürich AG P.O. Box, CH-8058 Zurich-Airport www.zurich-airport.com
