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OPTUS17621 (01/14)

Optus TV REMOTE APP USER GUIDE > CONTENTS

JUMP TO WHAT YOU NEED WELCOME TO THE OPTUS TV WITH FETCH REMOTE APP

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BEFORE YOU START You can use the Optus TV remote app on these devices Recommended network setup

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INSTALLING THE OPTUS TV REMOTE APP Launch the Optus TV remote app

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CONNECT TO YOUR OPTUS TV SET-TOP BOX Connection required Direct connection required Manage connected devices

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HOME10 ON-SCREEN OPTUS TV REMOTE

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MY STUFF Recorded TV Scheduled Series Tags My Movies Messages

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MOVIES17 View movie info Rent a movie Play Movie Box TV23 Watch Live Watch on TV TV Guide TV Shows SEARCH 

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MANAGE32 PLAYING CONTENT ON YOUR MOBILE OR TABLET

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TROUBLESHOOTING34 FAQs for playing Subscription TV and Movie Box

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Optus TV REMOTE APP USER GUIDE

TURN YOUR DEVICES INTO REMOTE CONTR�LS Now you can take control of your TV wherever you are with the Optus TV with Fetch remote app. Explore Optus TV with Fetch on your connected devices and you can do some clever little things like: • Control your Optus TV with Fetch set-top box through the app – using your connected devices like a remote control. • Browse your local TV Guide, schedule and manage recordings and more, right from the palm of your hand. • Watch films through Movie Box, and live Subscription TV on your connected devices – in your home or on the go. • Watch trailers and browse the on-demand movies and shows available on Optus TV.

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OPTUS TV REMOTE APP USER GUIDE > BEFORE YOU START

BEFORE YOU GET GOING... It won’t take long to install the Optus TV with Fetch remote app. But before you do, just check your device is supported and you’ve got all you need to make it happen. Just a reminder: The Optus TV remote app screens used in this guide may look slightly different to yours, depending on which device you’re using.

GOT ONE OF THESE? THEN YOU’RE GOOD TO GO. DEVICE iPhone • iPhone • iPhone • iPhone • iPhone • iPhone • iPhone

OS 3Gs 4 4s 5 5c 5s

iOS 6.0+

iPod Touch • iPod Touch (4th generation) • iPod Touch (5th generation)

iOS 6.0+

iPad • iPad 2 • iPad (3rd and 4th generation) • iPad Mini

iOS 6.0+

Android • Samsung Galaxy S II Phone • Samsung Galaxy S III Phone • Samsung Galaxy S 4 Phone • Galaxy Nexus Phone • Nexus S Phone • Xperia™ Phone • HTC Desire S Phone • HTC Aria Phone • Desire HD Phone • Samsung Galaxy Tab • Dell Streak • Acer Iconia

OS 2.1 < 4.0

• • • • • •

OS 4.1+

Samsung Galaxy S II Phone Samsung Galaxy S III Phone Samsung Galaxy S 4 Phone Galaxy Nexus Phone Nexus S Phone Xperia™ Phone

If you’re using the app on a fixed Optus broadband connection, it won’t use any data from your allowance. Any content used via any other connection, like 3G, 4G, LTE, or if your broadband is with another provider, will be metered.

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OPTUS TV REMOTE APP USER GUIDE > BEFORE YOU START

CHOOSE YOUR HEROES Register up to 3 connected devices for watching Movie Box (see page 17) or live Subscription TV (see page 22). You can change which devices you have registered, but only twice in a month and no more than 10 times in a year (see page 35). You can watch Movie Box or Subscription TV on up to 2 connected devices at the same time. Not all live Subscription TV channels are available for viewing.

WHAT YOU CAN DO You need to pair your connected device to your set-top box to get your hands on all the great features of the Optus TV remote app. Here’s how it works:

SETUP Mobile device is not paired to set-top box

USE FETCH TV REMOTE APP TO... • Browse TV Guide • Browse on-demand movies and TV shows • Watch movie Same as the above, and

Mobile device and set-top box are paired but not on the same network

• Watch live Subscription TV and Movie Box on mobile device • Schedule recordings • Manage recordings and series tags • Rent movies Same as the above, and

Mobile device and set-top box are paired and on the same network (ie. your home WiFi network)

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• Change channels on set-top box • Pause/play programs on set-top box • Use on-screen remote to control set-top box

OPTUS TV REMOTE APP USER GUIDE > INSTALLING THE OPTUS TV REMOTE APP

OK. LET’S DO THIS. INSTALLING THE OPTUS TV WITH FETCH REMOTE APP Download and install the Optus TV remote app from your device’s app store.

LAUNCH THE OPTUS TV WITH FETCH REMOTE APP 1. Once installed, tap the icon to launch.

Figure 1: Fetch TV remote app icon

2. The app loads.

Figure 2: Fetch TV remote app starting up

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OPTUS TV REMOTE APP USER GUIDE > INSTALLING THE OPTUS TV REMOTE APP

3. The first time you launch the app it will display new features and tips to get you started. Scroll across to see all tips and select Close when done. You can access these again through the Manage menu.

Figure 3: Help

4. After launching the Optus TV remote app on your mobile device, the home screen loads. 5. To use all the features of the Optus TV remote app, you can connect your mobile device to your Optus TV set-top box through Manage (see page 32).

Figure 4: Manage

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OPTUS TV REMOTE APP USER GUIDE > CONNECT TO YOUR OPTUS TV SET-TOP BOX

JOINING THE DOTS

CONNECTING YOUR DEVICES TO YOUR SET-TOP BOX Once you’ve paired devices to your set-top box, you can use the Optus TV remote app to browse the TV Guide or see which Movies and TV Shows are available on the service even if you are not connected to your set-top box. Pair your set-top box to your connected device to use the remote app to schedule recordings from the TV Guide and manage them in My Stuff. You’ll also be able to watch content on your paired devices. If your connected device is on the same network as your set-top box (see page 32), you can also manage your set-top box through the app. A direct connection that lets you use your device like a remote control. You only need to connect once, but if you manually disconnect your device from the set-top box, or uninstall and reinstall the Optus TV remote app, you’ll need to reconnect to keep using all features of the app.

CONNECT: SET-TOP BOX TO MOBILE DEVICE When your set-top box and mobile are not connected and you try to rent a movie, record, manage recordings in My Stuff, or watch content, you will get a message similar to the one below:

Figure 5: Connection required pop-up

To connect your mobile device and your Optus TV set-top box 1. On the Main Menu of your Set-top Box go to Manage > Settings > Mobile & Tablet and press . 2. Select Connect and press . Take note of the connection code shown on screen. The code will expire in 2 minutes. 3. Launch the Optus TV remote app on your mobile device. Go to Manage > Set-top Box > Connection. 4. Type in the 6 digit connection code shown on the Mobile & Tablet screen. 5. Finally, read and, if you agree to the terms, accept the licence agreement.

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OPTUS TV REMOTE APP USER GUIDE > CONNECT TO YOUR OPTUS TV SET-TOP BOX

DIRECT CONNECTION REQUIRED – STAY ON YOUR MAIN WiFi If your mobile device is on a different network to the Optus TV set-top box (if you’re just using 3G/4G or a different WiFi network to the one your set-top box is on), you may get a message similar to the one below:

Figure 6: Direct connection required pop-up

Be sure to use your device on the same WiFi network as your Optus TV set-top box.

MANAGE CONNECTED DEVICES You can see all mobile devices paired with your set-top box. 1. On your set-top box, go to Manage > Settings > Mobile & Tablet and press 2. Then choose the Manage Mobile tab.

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Optus TV REMOTE APP USER GUIDE > HOME

WELCOME HOME After launching the Optus TV with Fetch remote app on your mobile device, the home screen loads.

Figure 7: Featured

Use the menu at the bottom of the screen to navigate the app. Select Featured on the menu to come back to the home screen.

Figure 8: Menu Featured

View the Optus TV remote app home screen.

My Stuff

View and manage your recordings, scheduled recordings, series tags, and on-demand movie rentals. Watch.

Movies

Browse on-demand movies available on Optus TV. Watch Movie Box movies on your device.

TV

Find out what’s on TV now and browse your local TV guide. Also browse on-demand TV shows. Once you’ve connected to your Optus TV set-top box (see page 8), schedule recordings from the TV guide. Watch live Subscription TV channels on your device.

Manage

Connect to your Optus TV set-top box, select your region for the TV Guide, or set your Reminder and Recording start and end time.

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Optus TV REMOTE APP USER GUIDE > ON-SCREEN TV REMOTE

ON-SCREEN TV REMOTE Select in the top right of the Home Screen to use your connected device like a remote for controlling your connected set-top box. Select Close to exit from the on-screen remote.

MUTE

MAIN MENU

INFORMATION BAR EXIT (FROM SCREEN)

VOLUME UP

BACK (UP A LEVEL)

CHANNEL UP

ENTER/SELECT

DIRECTIONAL ARROWS

VOLUME DOWN

CHANNEL DOWN

FUNCTION KEYS

MESSAGE

RECORD

MAIN MENU/HOME

CLOSED CAPTION STOP

RWD

FF

PAUSE/PLAY KEYPAD (EG. TO TYPE SEARCH TERMS)

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Optus TV REMOTE APP USER GUIDE > MY STUFF

MY STUFF YOUR TREASURE TROVE OF GOODIES Once you’ve connected to your set-top box (see page 8), select My Stuff from the menu to view and manage your recordings, movie rentals, and more.

Figure 9: My Stuff

Home

Go back to the Home (Featured) screen.

Search

Search for a recording.

Recorded TV

View all recordings made from the TV Guide.

Scheduled

All programs you have set to record will appear in the Scheduled listing.

Series Tags

View and manage all series you have tagged to record.

My Movies

See all your current movie rentals.

Messages

Read notifications sent from Optus TV. The My Stuff option on the menu displays the number of unread messages from Optus TV.

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Optus TV REMOTE APP USER GUIDE > MY STUFF

RECORDED TV – HERE’S SOME YOU NABBED EARLIER Select My Stuff > Recorded TV to view all recordings made from the TV Guide.

Figure 10: Recorded TV

Back

Go back to My Stuff.

5 items >

Optus TV automatically groups recordings from the same series together. Select to view all recordings in the folder. Program is currently recording.

(Series Tag)

All programs in the series are tagged for recording. Recording is protected from being deleted, if Optus TV needs to clear older recordings to make space for new recordings on your set-top box.

Recorded Program

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Select a recording to view program info and play it on your connected Optus TV set-top box now.

Optus TV REMOTE APP USER GUIDE > MY STUFF

SCHEDULED – WHAT’S COMING UP Select My Stuff > Scheduled to display all programs you have set to record. Select a scheduled recording to change the details, such as the recording start and end time.

Figure 11: Scheduled Recordings

SERIES TAGS – NEVER MISS AN EPISODE Select My Stuff > Series Tags to view and manage all TV series you have tagged to record.

Figure 12: Series Tags

Back

Go back to My Stuff.

Edit

Change the priority of your series tags (see page 15). Programs higher in this list will take priority if there is a recording conflict with a program lower in the list.

Series Tag

Select a Series Tag to view the details (see page 15).

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Optus TV REMOTE APP USER GUIDE > MY STUFF

CLASH OF THE TITANS – RESOLVING SCHEDULING CONFLICTS Programs higher in the Series Tag listing will take priority if there are recording conflicts with programs lower in the list. The service lets you know if a Series Tag program could not be recorded. 1. Select the Edit option, then select the icon

to move the series up or down the list.

2. Select Done to save the priority.

Figure 13: Series Tags Edit

SERIES TAG DETAILS Select a Series Tag to view the number of recordings saved, the number of recordings scheduled in the next 24 hours, and more.

Figure 14: Series Tag Details

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Optus TV REMOTE APP USER GUIDE > MY STUFF

MY MOVIES – THE BIG SCREEN ON YOUR SMALL SCREENS Select My Stuff > My Movies to view all your current movie rentals. Movie rentals are available to watch as many times as you want for 48 hours from when you first start watching them.

Figure 15: My Movies

Back

Go back to the My Stuff screen.

Movie

Select a movie to view the movie info, and then watch the movie on your set-top box (see page 17).

MESSAGES – KEEPING YOU IN THE LOOP Read notifications sent from your Optus TV.

Figure 16: Messages

Back

Go back to the My Stuff screen.

Message

Select message to read. New messages are marked with

.

The My Stuff option on the menu displays the number of unread messages from your Optus TV.

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Optus TV REMOTE APP USER GUIDE > MOVIES

MOVIES Select Movies from the menu to check out the on-demand movies available on the Optus TV service.

Figure 17: Movies

Home

Go back to the Home (Featured) screen.

Search

Search for a movie or TV show (see page 31).

Movie Rentals

Browse latest and catalogue titles available for rent.

Movie Box

Browse and watch 30 movies included in your Optus TV subscription (may not apply to your service).

All Movies By Genre

Browse movies by genre.

All Movies By Provider

Browse movies by provider.

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Optus TV REMOTE APP USER GUIDE > MOVIES

VIEW MOVIE INFO Select a movie to get the cast and crew info, find hidden treasure by checking the Rotten Tomatoes rating, watch the trailer (if available), and more.

Figure 18: Movie Info

Back

Go back to Movies catalogue.

Watch Trailer

Play movie trailer on mobile device. You can pause, rewind, and fast forward through the trailer, and switch between full or wide screen mode. Tap the screen and select Done to exit the trailer.

Rent (2 days)

Rent movie to play back on set-top box (rental price depends on the movie).

f, t, @, SMS

Share movie info on your Facebook profile or Twitter feed, or by email or text message. Movie information includes: • Standard Definition (SD), High Definition (HD) or if available, 3D. • Synopsis, genre, length, classification, and consumer advice.

Info

• Cast and Crew. • Rotten Tomatoes rating and reviews. • More titles in the genre. • More titles by the movie provider.

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Optus TV REMOTE APP USER GUIDE > MOVIES

RENT A MOVIE Once you’ve connected to your Optus TV set-top box (see page 8). You can rent movies through the remote app and play them back on your set-top box. 1. View the movie you want to rent and select the Rent option. 2. If the movie is available in different formats, such as HD or 3D, select the format you want.

Figure 19: Formats available for rent (prices shown not indicative of movie prices)

3. Enter your Parental PIN.

Figure 20: Rent Movie

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Optus TV REMOTE APP USER GUIDE > MOVIES

4. When your purchase is approved, select OK.

Figure 21: Purchase succeeded pop-up

5. Your movie rental is added to the My Movies listing in My Stuff (see page 12). 6. Select the movie from My Movies to view the movie info. 7. To watch the movie on your set-top box, select the Play on TV option. 8. After the movie starts you can pause and resume it, fast forward, and more from the playback options on your mobile device.

Figure 22: Playback options

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Optus TV REMOTE APP USER GUIDE > MOVIE BOX

PLAY MOVIE BOX A GREAT MIX OF FREE MOVIES Once you’ve connected to your Optus TV set-top box (see page 8) you can watch Movie Box titles on your set-top box and connected TV or on your connected device (if supported, see page 4). Note: You can watch Movie Box movies on your mobile, tablet, or set-top box and TV. Movie Rentals can only be watched on your set-top box and TV. 1. To play a movie, select the movie from Movie Box.

Figure 23: Movie Box play options

2. From the movie details, select the Play option. • To play on your set-top box and TV, select Play on TV. • To play on your mobile device, select Play on Mobile. 3. When playing on your mobile device, Optus TV may need to register your device for playback. For more information (see page 34). 4. Use the playback controls (see page 33) and click Done to go back to the movie details.

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Optus TV REMOTE APP USER GUIDE > TV

TV – ON YOUR TERMS Select TV from the menu to see what’s on now, or browse the TV guide and on-demand TV shows available on the service.

Figure 24: TV

Home

Go back to the Home (Featured) screen.

Search

Search for a program in TV (see page 31).

Watch Live

Once you’ve connected to your Optus TV set-top box (see page 8) watch live Subscription TV channels on your mobile device.

Watch on TV

Once you’ve connected to your set-top box, see what’s playing on TV now and switch channels on your set-top box.

TV Guide

Browse your local TV guide for the next 7 days.

TV Shows

Browse on-demand TV shows available on the service.

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Optus TV REMOTE APP USER GUIDE > TV

WATCH LIVE – WHEREVER YOU ARE Watch live Subscription TV channels on your connected device (if supported, see page 4). Select TV from the menu and choose Watch Live. Note: You can watch Movie Box movies on your mobile, tablet, or set-top box and TV. Movie Rentals can only be watched on your set-top box and TV.

Figure 25: Watch Live

Back

Go back to TV menu. Select a channel to start watching.

Channel

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Not all live Subscription TV channels are available for viewing. When playing on your connected device, Optus TV needs to register your device for playback. For more information see page 33.

Optus TV REMOTE APP USER GUIDE > TV

PLAY ON TV – USE YOUR DEVICE AS A REMOTE See what’s on Optus TV now. Select TV from the menu, then select Play on TV. You can use the remote app like a remote control to select and switch channels on your Optus TV set-top box.

Figure 26: Play on TV

Back

Go back to TV menu. Select the channel to play it now on your connected set-top box.

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Optus TV REMOTE APP USER GUIDE > TV

TV GUIDE – GET A HEADS UP See what’s on Optus TV for the next 7 days. Select TV from the menu, then select TV Guide.

Figure 27: TV Guide

Back

Go back to the channel listing. TV channel.

Today

See what’s on TV up to 7 days ahead. Select the arrows to move across day by day. Select Today to bring up a list of days for which you can see the schedule.

Program

Select a program to view the program info, record the program, or set a reminder.

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Optus TV REMOTE APP USER GUIDE > TV

VIEW PROGRAM INFO Select a program from the TV Guide to read the synopsis, record, or set reminder. If you’ve connected your set-top box you can also watch it on TV now.

Figure 28: Program Info

Back

Go back to the TV Guide.

Record

Record program (see page 12). Also allows you to add time to the start/end of your recording and set a Series Tag (if available for the show).

Watch

Lets you watch the program now on your set-top box or on your mobile device (see page 24).

Reminder Set

Lets you add a reminder on the program to alert you when it is going to start.

f, t, @, SMS

Share program info on your Facebook profile or Twitter feed, or by email or text message.

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Optus TV REMOTE APP USER GUIDE > TV

SET UP RECORDINGS AND SERIES TAG RECORDINGS 1.  To record current and future programs via the TV Guide find and select the channel and program you want to record. 2. Select the Record option.

Figure 29: Program info: Record

3. Change the recording details if needed (see page 28). 4. To record all episodes in the series (if available), set Series Tag to ON. 5. Select Save. Your recording will be saved in My Stuff (see page 12).

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Optus TV REMOTE APP USER GUIDE > TV

RECORDING DETAILS

Figure 30: Record

Cancel

Cancel changes made to the recording details.

Save

Save changes made to the recording details.

Record single episode

Set Record to ON to record program.

Recordings start/end time

Lets you add extra time (in five minute increments) to the start and end of your recorded programs, select the time increment you’d like to add, eg. + 5 min. The recording start and end times will change based on your selection.

Record all episodes

Set Series Tag to ON to record all episodes of the program (if available).

Recording start/ end time all

Lets you add extra time (described above) to the start and end of all recordings in the series. Select an option to store series tag recordings on your set-top box. • 1/2/5 Episodes – only keeps the selected number of episodes on the set-top box (1, 2, or 5)

Storage Setting

• All (Managed) – records all episodes and automatically deletes older recordings when space is needed on the set-top box for new recordings. • All (Protected) – records all episodes and protects the recordings from being deleted automatically.

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Optus TV REMOTE APP USER GUIDE > TV

SET REMINDERS You can set a reminder to alert you when your favourite programs are about to start. The default reminder time is 15 minutes and can be changed in the Manage menu (see page 32). 1. In the TV Guide, select the program you want a reminder for. 2. Select the Reminder Set option.

Figure 31: Program info: Reminder Set

3. Select OK to set the Reminder. Remember, you can change the Reminder time from the Manage menu (see page 32).

Figure 32: Set Reminder pop-up

4. When the program is about to start you will get a Reminder pop-up. Select Watch Now to switch to that program on your set-top box.

Figure 33: Reminder pop-up

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Optus TV REMOTE APP USER GUIDE > TV

TV SHOWS Select TV Shows from the TV menu to view the on-demand shows available on Optus TV. Note: You may need to upgrade your subscription to view these TV shows. On your set-top box go to Menu > Manage > Subscriptions, and follow the on-screen prompts.

Figure 34: TV Shows

WATCH A SHOW AT HOME Once you’ve connected to your Optus TV set-top box (see page 8) you can select TV shows through the remote app and play them on your set-top box. 1. From the TV Shows menu, select a library to see all shows in the library. 2. Choose a show and scroll down to the Episodes to select an episode you’d like to watch. 3. To watch the episode on your Optus TV set-top box now, select the Play on TV option. 4. If you have already downloaded the show, it will start playing immediately. 5. If you have not downloaded the show yet, it will start downloading to your set-top box and display a pop-up. Select Notify Me if you want to be alerted when it’s ready to play, or Play When Ready to start watching the show as soon as it’s ready.

Figure 35: TV Show loading

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Optus TV REMOTE APP USER GUIDE > SEARCH

FIND THINGS IN A FLASH Use the search box at the top of the remote app screen to find a movie or TV show on the Optus TV Service. 1. Select the search box and type the title, or a word from the title, of the program you are looking for. 2. Select Search to start the search.

Figure 36: Search

3. If you are in Movies, only movies will be displayed in the search results. If you are in My Stuff, only recordings will be listed. Select a title from the search results to load the program info.

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Optus TV REMOTE APP USER GUIDE > MANAGE

MANAGE – MAKE IT YOUR OWN Select Manage from the menu to connect to your Optus TV set-top box and access the features of your service on your connected device.

Figure 37: Manage – not connected

Home

Figure 38: Manage – connected

Go back to the Home (Featured) screen.

Connection

Select to pair to your set-top box (see page 8). Once paired, select again if you ever need to disconnect your set-top box.

Version

The version number of the remote app.

Help

Read tips on using the remote app.

Region

Select your region for the TV Guide if you have not connected to your set-top box. Once connected, the region is set to the area assigned to your set-top box.

Facebook

Lets you log in to your Facebook account to share movie or program info.

Reminder

Once you have connected to your set-top box (see page 29), you can change the default reminder time of 15 minutes.

Rec. extra time before/after

View the default lead and lag times from your set-top box User Settings. While you cannot edit this setting through the remote app, you can set recording time when you schedule a recording (see page 28).

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OPTUS TV REMOTE APP USER GUIDE > PLAYING CONTENT ON YOUR MOBILE OR TABLET

PLAYBACK ON YOUR DEVICES You can watch your favourite subscription shows and Movie Box films at home or on the go on your paired devices (see pages 21 and 23). Usage of the app by a fixed Optus broadband connection will be unmetered. Any content used via any other connection, like 3G, 4G, LTE or another provider will be metered.

PLAYING CONTENT Here’s how to control playback on your devices for movies (see page 21), or live TV (see page 23).

Figure 39: Playing content

Done

Stops playback and returns to the program detail screen.

Play/Pause

Tap

Skip to a Point

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or

to play, pause or resume playback.

Drag the playhead along the scrubber bar.

OPTUS TV REMOTE APP USER GUIDE > TROUBLESHOOTING

I NEED HELP! TROUBLESHOOTING ON DEVICES Sometimes things don’t quite work how you want them to. But these answers should help see you right when using the app to play Movie Box (see page 21) and live Subscription TV channels (see page 23) on mobiles and tablets.

HOW MANY PLAYBACK DEVICES ARE ALLOWED? A playback device is any paired mobile or tablet on which you can play Optus TV content. You can only have up to 3 registered playback devices at any time for watching live Subscription TV channels and Movie Box. Optus TV will register your mobile or tablet the first time you play Subscription TV or Movie Box on it. You can then register 2 more mobiles or tablets to have a total of 3 playback devices for this type of content.

Figure 40: Registering a device for playback of Movie Box

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OPTUS TV REMOTE APP USER GUIDE > TROUBLESHOOTING

SWITCHING PLAYBACK DEVICES You can switch playback devices if you already have 3 playback devices registered and need to add a new device. If you try to watch Subscription TV or Movie Box on the unregistered mobile or tablet, the app will prompt you to switch out an existing device. There is a limit of 2 switches per calendar month and 10 switches per calendar year.

Figure 41: Playback Unavailable (maximum number of registered devices)

• If you Cancel the warning, you won’t be able to watch a Movie Box movie or Subscription TV on this new mobile or tablet. However, you can still watch on your set-top box and TV, or on one of your other registered playback devices. • If you choose to Switch Out, you may then choose the device to switch out, and will then need to enter your Parental PIN to proceed.

Figure 42: Choose mobile or tablet

Figure 43: Enter Parental PIN

Once your new mobile or tablet is registered, the content will start playing. If your device cannot be registered at this point, the app will inform you.

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OPTUS TV REMOTE APP USER GUIDE > TROUBLESHOOTING

WHAT HAPPENS IF YOU REACH THE SWITCH OUT LIMIT? If you’ve already switched playback devices twice this month or 10 times this year, the app will let you know.

Figure 44: Playback unavailable this month or year

You can still watch on your set-top box and TV.

CAN I PLAY CONTENT ON MORE THAN ONE MOBILE DEVICE AT THE SAME TIME? Yes. You can watch Movie Box or Subscription TV on up to 2 of your playback devices at the same time. If you try to play Movie Box or Subscription TV while your other 2 playback devices are currently playing this type of content, the app will prompt you to stop playback on one of the other devices.

Figure 45: Playback device limit message

Figure 46: Playback interrupted message

If you choose to stop playback, the content will start playing on the new device. The device which was bumped will show a message.

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OPTUS TV REMOTE APP USER GUIDE > TROUBLESHOOTING

IS PLAYING FETCH TV CONTENT ON MY MOBILE DEVICE UNMETERED? Playing Subscription TV or Movie Box content to your mobile device is unmetered provided your device is connected to a fixed Optus broadband connection. Any content used via any other connection, ie. 3G, 4G, LTE or another provider will be metered. You’ll get a warning if you try to play content while your mobile device is connected to a mobile network (such as 3G).

Figure 47: Playback metering warning

PLAYBACK LIMITED TO WiFi CONNECTION Some content on the Optus TV remote app can only be played over a broadband network (ie. is not playable over a mobile network such as 3G). You’ll need to turn on WiFi on your mobile device and choose the Optus broadband network connection to play the content.

Figure 48: Playback limited to WiFi message

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