MONARCH HOTELS BOOKING CONDITIONS References to “you” and “your” in these Booking Conditions mean and include all persons named on the booking, including anyone who is added or substituted at a later date. 1. CONTRACT: We, somewhere2stay limited trading as Monarch Hotels, will act as an agent in the booking of your accommodation, car-hire or transfer. These terms of business set out the basis on which we arrange your accommodation, car-hire or transfer, acting as an agent. Your contract will be with the accommodation, car-hire or transfer provider/owner (referred to from now on as the principal(s)) and their booking conditions will apply, along with these Booking Conditions and the Essential Information we publish. We advise you to obtain and read these before booking, copies can be supplied on request. You will be required to acknowledge that the relevant terms and conditions apply to your contract before you complete your booking. As agent, we accept no responsibility for the provision of the accommodation, car-hire or transfer by the principal with whom you have a contract. All accommodation, car-hire or transfers that we provide or that is sold through us is not an offer by us to sell any accommodation, car-hire or transfer, but an invitation to you to make an offer to the principals. We are free to accept that offer on behalf of those principals or to reject it. If you book any services which are not featured on the Monarch Hotels website, those other services will be provided by and subject to a separate contract with the supplier, tour operator or other third party who has agreed to arrange or provide the same. We do not act as agent for those suppliers and have no involvement in, control over, or liability whatsoever for those services. We do not sell or offer for sale any ‘packages’ or act as an ‘organiser’ within the meaning of the Package Travel, Package Holidays and Package Tours Regulations 1992. Please ask us if you need further information. 2. PRICES: We reserve the right to alter any of the advertised prices. You will be advised of the current price of the accommodation, car-hire or transfer that you wish to book before your contract is confirmed. If you book more than one service at a time, those services may, for convenience only, be charged to you as an arithmetical total. However, we do not sell package holidays and the price of any service is not dependant on booking any other service. 3. MAKING A BOOKING AND PAYMENT: When you have chosen your accommodation, car-hire or transfer and you make a request to us to book it, you must pay a deposit if you are booking more than 56 days before your arrival date. The balance will be payable no later than 56 days before departure. If the balance is not received on time, we are entitled on behalf of the principal to treat the booking as cancelled and retain the deposit. The deposit payable is as follows (where the deposit amount is more than the full cost, you will pay the full cost instead):Hotels & Apartments

£25 per person

Villa

£130 per villa

If booking within 56 days of departure, you must pay the full cost of your accommodation when you book.

There is no automatic right for you to cancel your travel arrangements without penalty and details of amendment and cancellation charges are set out in clauses 7 and 8 of these Booking Conditions. When you make a booking we may send you an acknowledgement email. This is not a confirmation of your booking, it is just an acknowledgment that we have received your request and have passed it on to the principal. Your booking is confirmed and a contract between you and the principal will exist when we send you a confirmation email or invoice on behalf of the principal. Please check your confirmation email or

invoice carefully and report any incorrect or incomplete information to us immediately, as it may not be possible to make changes later. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us. You will be responsible for any costs and expenses involved in making changes except where we made the mistake. When you book a transfer, you must provide us with your flight details at least 2 weeks prior to your arrival in order for us to pass these to the principal. 4. YOUR RESPONSIBILITY FOR YOUR BOOKING: When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party these terms of business. This means that you, acting as the lead name, are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed. Any cancellations must be received in email or in writing from the lead name. You and all members of your party must be residents of the United Kingdom in order to make a booking. We can only accept bookings if the lead name is a minimum of 18 years old on or before the date of travel – if under 18 at the time of booking, we will require written consent from a parent or guardian agreeing to accept responsibility for the booking and all payments due. 5. SPECIAL REQUESTS: If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the principal, but we can't guarantee that they will be met and we and the principal will have no liability to you if they are not. Inclusion of details of a special request on an email or in your booking documentation is not a confirmation that the request will be met. All requests are subject to availability. If you or any member of your party has any medical condition or disability that may affect your use of the travel services, please provide full details before making a booking. This will allow us to advise in relation to the suitability of the services. If in the reasonable opinion of the principal, your chosen services are not suitable for your condition or disability, or you are not travelling with someone who can provide all the assistance you might reasonably require, we on behalf of the principal may refuse to accept your booking. If you do not provide full details of any medical condition or disability before booking, we on behalf of the principal, may cancel the booking if we find out that the services are not suitable or you are not travelling with someone who can provide all assistance reasonably required. If the booking is cancelled in this situation, cancellation charges as set out in clause 7 may apply or we may pass on any charges imposed by the principal. If your booking is made directly through the principal’s own website, please ensure that you provide the principal with any information regarding medical condition or disability before committing to booking. 6. INSURANCE: Many principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. 7. IF YOU WANT TO CHANGE YOUR BOOKING: We will pass on any amendment request to the principal concerned, but it may not always be possible to make an amendment. The principal may charge an amendment fee which will be notified to you when you request the change and in addition you must pay us the charges stated below. Changes requested more than 15 days before arrival:

£15 per person

Changes requested 15 days or less before arrival:

£15 per booking to change lead name or £25 per booking for any other change.

If you change the number of people on your booking, the price may be recalculated for the new party size, which may mean the remaining party members have to pay more because of under-occupancy charges.

8. IF YOU WANT TO CANCEL YOUR BOOKING: Any cancellation request must be sent to us by email or in writing by the lead name. The closer to your arrival date the cancellation is made, the less likely it is that the principal will be able to re-sell it. For this reason, cancellation charges are payable and will increase closer to the arrival date. Cancellation charges for accommodation bookings will be calculated based on the date we receive written notification from the lead name as follows:0-7 days before arrival date

100%

8-14 days before arrival date

50%

15-34 days before arrival date

30%

35-56 days before arrival date

20%

More than 56 days before arrival date

Loss of deposit

Charges are shown as a percentage of the total booking cost (excluding insurance premiums and amendment fees which are not refundable in the event of cancellation) of the person(s) cancelling. If one or more, but not all, members of your party cancel, this may mean that the remaining party members have to pay more because of under-occupancy charges. For cancellations of any other travel service, the principal’s charges will apply as set out in their terms and conditions. 9. CHANGES OR CANCELLATIONS BY THE PRINCIPAL: Principals may occasionally have to make changes to or cancel your booking and reserve the right to do so. We will inform you as soon as reasonably possible if we are informed of changes and/or cancellation. If the principal offers alternative accommodation or a refund, you will need to let us know your choice within the time frame we stipulate. If you fail to do so the principal is entitled to assume you wish to receive a full refund. 10. FORCE MAJEURE: Except where otherwise expressly set out in these Booking Conditions, we and/or the principal will not be liable for any change or cancellation, or for any other loss, which is due to any event or circumstance which we or the principal could not foresee or avoid. This may include, but not be limited to fire, flood, exceptional weather conditions, epidemics, industrial disputes, destruction or damage of accommodation by any cause (other than negligence on the part of the principal), industrial action, terrorist activity, civil strife, riots, war and all similar circumstances. No compensation, expenses, costs or other sums of any description will be payable in such circumstances. In circumstances where your outbound travel arrangements are impacted by force majeure but your contract with the principal is unaffected, standard cancellation terms would usually apply, unless the principal agreed to make a full or partial refund in which case we would pass this on to you. 11. RESPONSIBILITY FOR YOUR BOOKING: Your contract is with the principal. As agent, we accept no responsibility for the provision of the accommodation by the principal. Our responsibilities are limited to making the booking in line with your instructions. We also don’t accept responsibility for any information about the accommodation or other travel services that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of your booking (or the appropriate proportion of this if not everyone on the booking is affected). We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment. 12. BEHAVIOUR: Please be aware that the booking conditions of the principal will normally state that your contract can be terminated, with no refund, if the behaviour of your party falls below an acceptable standard. Principals will also often require you to pay for any damage you cause. We are under no obligation to you if any event such as this occurs. You agree to indemnify us for the full amount of any claim (including all legal costs) made against us by the principal or any third party as a result.

13. COMPLAINTS: Because the contract for your travel services is between you and the principal, any queries or concerns should be addressed to them. If you have a problem whilst on holiday, this must be reported to the principal or their local supplier or agent immediately. If you fail to follow this procedure there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If you wish to complain when you return home, write to the principal. You will see the name and address plus contact details in any confirmation documents we send you. In our absolute discretion, we may assist you in resolving the dispute in an intermediary role, in our capacity as booking agent, but you must write to us with full details within 28 days of your return home. 14. PRIVACY AND YOUR PERSONAL INFORMATION: The booking information that you provide to us will be passed to the relevant principal or other persons necessary for the provision of your travel services. The information may be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons. Please review our Privacy Policy for full details. 15. WEBSITE INFORMATION: All information on our website is based on information available at the time of publication and is provided in good faith. While every effort is made to ensure the accuracy of our website, regrettably errors do occasionally occur and we reserve the right to change and correct any website information before your booking is confirmed. The updated information will then form part of your contract with the principal, so you must check all details carefully at the time of booking. There may be small differences between the actual accommodation and its description. Occasionally, problems or circumstances mean that some facilities or services become unavailable or subject to restriction, particularly in early or late season. We cannot accept responsibility for any changes or closures to area amenities or attractions. From time to time, building work may occur and we do not always receive advance notice from principals. We will notify you if we receive notice from principals of any building work which appears likely to have a significant effect on your travel arrangements. 16. PASSPORTS, VISAS AND IMMIGRATION REQUIREMENTS: Your specific passport and visa and other immigration requirements are your responsibility and you should confirm these with the relevant embassies or consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements. 17. EXCURSIONS: For any excursion or other tour that you may choose to book or pay for while you are on holiday, your contract will be with the operator of that excursion. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of the excursion. 18. FRAUD PREVENTION: Please make sure you have provided accurate and full contact details, as we may need to contact you to confirm your identity or method of payment. If we suspect fraudulent activity and cannot satisfactorily confirm your identity or details of the transaction, we reserve the right to cancel your booking without notice. 19. LAW AND JURISDICTION: These terms of business are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable). Your contract with the principal may be governed by the law of their local jurisdiction.

Date amended: 15 December 2016 Somewhere2stay Limited Company registration number 02083982 Registered address: Prospect House, Prospect Way, Luton Airport LU2 9NU Trading address: Wren Court, 17 London Road, Bromley, Kent BR1 1DE Telephone: 0333 777 4751 Email: [email protected]