ICSC Global Volunteer Leadership Handbook

Overview

ICSC’s Mission l To

help our members grow and expand their businesses.

provide programs and services to retail real estate professionals around the world.

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create a wider and deeper global network for our members to facilitate cross-border business development.

Organization

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Responsibilities Nomination Process Best Practices

Overview

Overview Dear ICSC Volunteer Leader:

For almost 60 years, the success of the International Council of Shopping Centers, Inc. (ICSC) has depended upon the hard work and dedication of volunteer leaders who are at the forefront of the industry’s evolving marketplace.

I look forward to your participation and thank you for your dedication to the association and your commitment to the future of the global retail real estate industry. Cordially,

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Jay Starr Senior Vice President, Leadership Development

Nomination Process

Your leadership is vital to ICSC’s ability to help the industry take advantage of opportunities that lie ahead, to ensure that it continues to be the vibrant, resourceful association that it is and to provide our members with the information and tools they need to succeed.

Responsibilities

As the industry has evolved so too has the role of the volunteer. In today’s rapidly changing climate of shifting consumer needs and expectations, new technologies, and globalization, we rely more than ever on our volunteer leaders’ abilities to gather and evaluate information, identify trends and respond in order to advance the industry’s interests.

Organization

Congratulations on your appointment as a Global Volunteer Leader in the largest retail real estate association in the world! As an ICSC volunteer, you are participating in a long tradition of sharing that has built successful careers and a flourishing shopping center industry.

Overview Networking

estate industry. Our networking, research, education,

ICSC understands the value of fostering relationships among our members and seeks to encourage networking by providing opportunities throughout the world that promote open-minded dialogue and foster innovation to strengthen our industry.

communication and advocacy initiatives promote innovation and partnership, explore emerging

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markets and advance the interests of the shopping center industry. Our nearly 70,000 members in the U.S., Canada

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owners, developers, managers, marketing specialists,

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investors, lenders, retailers and other related professionals, as well as academics and public officials.

Next Generation, ICSC’s educational networking and mentoring program, offers a unique opportunity for up-and-coming professionals to develop their careers, meet and interact with their peers, share experiences and exchange ideas in a relaxed environment. The ICSC Student Membership Program provides full member benefits to fulltime undergraduate and graduate students. This program administers student events at selected ICSC meetings, coordinates educational sessions between students and ICSC members, and provides support for students as they prepare to enter the industry.

Responsibilities

and 100 other countries include shopping center

From RECon to local breakfast meetings, from RECon Asia to the U.S. Shopping Center Law Conference, some 350 ICSC annual events connect professionals across the country and across the world to conduct business and help members exchange valuable information on the current trends and issues facing the shopping center industry today.

Organization

ICSC is the global trade association of the retail real

Research the many ways that you, as an ICSC Global Volunteer Leader, can help shape the future of the world’s shopping center industry.

The ICSC Research Department is charged with the collection and dissemination of information as set by ICSC’s by-laws. While conducting industry research, public policy research, research support and special projects, the department ultimately provides the resources that members need to make informed, successful decisions. Many types of media convey these messages, including webinars, physical and virtual meetings, ad hoc surveys, as well as print and electronic publications. Among its most crucial functions, ICSC Research quantifies the impact of shopping centers on their communities. Some of the department’s online resources include the Albert Sussman eLibrary, the world’s largest online retail real estate library; a statistical database called QuickStats; Country Fact Sheets providing much-used data on the industry’s impact for specific nations; and the Global Shopping Center Directory, with data on particular centers around the world. ICSC Research’s extensive advisory network covers the global industry. The oldest of the advisory panels is the North American Research Advisory Group,

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Nomination Process

We invite you to learn more about ICSC and discover

which began in the mid-1980s, followed by the European Research Group, formed in 1997. In addition to those two groups, other panels represent Canada, the Asia-Pacific region, Mexico and a newly formed group for Africa. l

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A global editorial panel supports ICSC Research’s ongoing flagship publication, Retail Property Insights. To learn how you may help, please contact us at [email protected].

Knowledge Sharing Communication lies at the heart of the shopping center industry’s growth. Each year, publications, award presentations, and the ICSC Website, www.icsc.org, share industry news, developments and recent successes with its members, elected officials and media representatives to provide insights into the trends defining today’s shopping centers. l

The vigorous exchange of ideas and experiences which characterize our association has fostered a culture of learning that advances careers and advances our industry for the benefit of all. From online courses to seminars and workshops; each year ICSC offers dozens of world-class professional development programs around the globe that transform best practices and cutting-edge research into replicable strategies for success. l

Presented in collaboration with two of the most impressive names in academia, Wharton at the University of Pennsylvania and the Lusk Center for Real Estate at USC, the University of Shopping Centers is an expansive educational program serving the retailing, retail real estate and shopping center industry worldwide. Here, scholars of all levels are served and senior c-level executives thrive as we elevate knowledge of the industry with coursework prepared by our most prestigious, experienced professionals and educators.

Advocacy From its inception, ICSC has been the voice of the industry, working closely with public officials, community organizations and the media to promote business practices that benefit both the industry and the communities we serve. As regulatory demands and new developments influence the industry globally, ICSC uses its advocacy expertise on behalf of its members to ensure the continued robust growth of the retail real estate industry. l

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Three little letters, one big difference. More than 7,000 retail property professionals have distinguished themselves from their colleagues with an ICSC professional certification in management, marketing, leasing, development or executive leadership. Since their inception over 50 years ago, ICSC credentials are a mark of excellence for those who demonstrate the highest level of competency in their field, proven through experience, education, examination and professional ethics. CRX – Executive Leadership

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CSM – Management

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CMD – Marketing

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CLS – Leasing

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CDP – Development

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SLD – Specialty Leasing

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The Office of Global Public Policy works with international, U.S. federal, state and local governments, Canadian provincial officials and communities to advocate the shopping center industry on behalf of our members. Alliance Programs promote public-private partnerships and open dialogue on emerging issues impacting the retail real estate industry and the quality of life in local communities. The Alliance Program provides retailers, developers and public officials with educational and networking forums that foster communication and collaboration between the public and private sectors. By developing a better understanding of retail real estate development and local government policies, the Alliance Program helps members develop successful retail projects and resolve issues that impact sustainable development. ICSC’s media and public relations team shares industry news, expertise and positions with all media outlets, generating millions of impressions around the world.

Foundation The ICSC Foundation, the non-profit charity of ICSC, promotes and rewards community support efforts, and provides educational scholarships to undergraduates, post graduates and for retail real estate practitioners.

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ICSC publishes an extensive library of books and publications examining subjects from development and design, evolution of the marketplace and shopping center terminology to industry growth and best practices.

Nomination Process

Certification

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ICSC’s acclaimed award programs have brought attention and worldwide praise to the excellent work and best practices of shopping center professionals.

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The flagship ICSC certification preparatory program, the John T. Riordan School for Retail Real Estate Professionals in the U.S. and around the world offers intensive 3 to 5 day Institutes with courses in management, marketing, leasing, development and specialty leasing.

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Education

The industry’s monthly magazines, Shopping Centers Today, Value Retail News, and Specialty Retail Report, as well as specialized journals and newsletters, cover all aspects of retail real estate.

Organization

Organization

Responsibilities

Nomination Process

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Volunteer Leader Organizational Chart

Virtually all ICSC programs and services are shaped by member volunteers and supported by

Members

ICSC’s Professional Staff. Unlike some trade associations, ICSC is not a chapter-based organization. A policy adopted on

Chairman

May 2, 1975, by the Board of Trustees, stipulates

Board of Trustees

that ICSC be a global trade association and should function via committees of ICSC, advancing the interest of the constituency they represent while fitting neatly into a tight network structure.

Division Vice Presidents

President

State/ Provincial Leadership

Nomination Process

Professional Staff

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not have state chapters. ICSC Volunteer Leaders

Members

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North American Volunteer Leadership

Each division is led by the Division Vice President and supported by the following:

North American Volunteer Leadership is divided into five geographical regions.

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Division Government Relations Committee Chair

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Division Alliance Co-Chairs

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Division Operations Chair

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Division Retail Chair

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Division Next Generation Chair

All Division Officers serve as mentors to their State/Provincial Volunteer Leadership counterparts and liaise with ICSC Professional Staff on global initiatives such as Public Policy, Alliance Programs and Next Generation. Within each division, State/Provincial Volunteer Leaders operate as one committee to gather and evaluate the information that will spearhead grassroots efforts. These committees are led by the State/Provincial Directors who report directly to the Division Vice President and are supported by the following: Government Relations Committee Chair

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Alliance Co-Chairs

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Operations Chair

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Retail Chair

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Next Generation Chair

This communication structure allows ICSC to grow globally while ensuring that local needs and interests are met.

Worldwide Advisory Boards Central

Eastern

Southern

Western

Alberta

Illinois

Connecticut

Alabama

Alaska

British Columbia

Indiana

Delaware

Arkansas

Arizona

Manitoba

Iowa

Maine

Florida

California

Kansas

Maryland

Georgia

Colorado

Michigan

Massachusetts

Kentucky

Hawaii

New Brunswick Newfoundland Nova Scotia Ontario Prince Edward Island

Minnesota Missouri Nebraska North Dakota Ohio South Dakota

Saskatchewan

West Virginia Wisconsin

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Asia-Pacific Advisory Board European Advisory Board

New Hampshire

Louisiana

Idaho

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Montana

Latin America Advisory Board

New Jersey

Mississippi

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North Carolina

Nevada

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Sub-Saharan Africa Advisory Board

Oklahoma

New Mexico

Puerto Rico

Oregon

South Carolina

Utah

Tennessee

Washington

Texas

Wyoming

New York Pennsylvania Rhode Island Vermont Virginia Washington, DC

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Quebec

Outside of the U.S. and Canada, ICSC is organized via worldwide Advisory Boards, each operating in a fashion similar to the North American Volunteer Leadership Divisions. Worldwide Advisory Boards are established locally with their chairman appointed by ICSC’s worldwide chairman. There are Advisory Boards around the world including:

Nomination Process

Canadian

Responsibilities

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Responsibilities

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Nomination Process

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Responsibilities As ICSC continues to grow globally, we must rely on the best minds the industry has to offer to plan, support and deliver meaningful, relevant and timely programs, research and services to our members.

Global Volunteer Leaders are the eyes, ears and feet of the industry. The industry looks to this group to be up-to-date on all the emerging trends and critical issues that affect our business. Volunteer feedback is vital to ICSC’s ability to be proactive in identifying and addressing the needs of ICSC members. All ICSC Global Volunteer Leaders are expected to: l

Serve as a voice for the industry sector they represent

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Keep ICSC current on issues, trends and changes impacting the industry

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Attend all Leadership Committee Meetings

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Work closely with Committee members, Division leadership and ICSC Professional Staff to advance ICSC’s strategic initiatives

In addition, to be an effective leader, all ICSC Volunteers should: l

Be knowledgeable about ICSC

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Represent the interests of all members equally

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Promote the benefits of ICSC membership

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Uphold ICSC Policies and Procedures

Nomination Process Best Practices

State/Provincial Committees

Alliance Co-Chairs

At the State/Provincial level, committees are composed of the Leadership Chairs who represent distinct sectors of the industry and work together to ascertain the business climate in their states/provinces. Leadership Committees should serve as a collaborative forum to exchange ideas and experiences and engage in openminded dialogue. Committees meet regularly throughout the year to gather and evaluate information and coordinate volunteer activity.

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In addition, each Leadership Chair has responsibilities that are specific to their position.

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State/Provincial Director l

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Chairs the Leadership Committee and volunteer activities for the region, and stays in close communication with ICSC and the Division Vice President regarding issues and trends impacting the region Provides the Division Vice President with quarterly reports for presentation and discussion at the Division Committee Meetings and the Executive Board Meetings

Works closely with state committees and program-planning chairs to ensure that there is a clear understanding of ICSC’s best practices and policies determined by the By-Laws and the Executive Board

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Government Relations Committee Chair

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Acts as the point of contact for government relations activities and legislative issues in the appointed state/province and works closely with the ICSC Professional Staff in the Office of Global Public Policy Recruits and chairs a Government Relations Committee to monitor issues and advocates on behalf of the shopping center industry Identifies legislative priorities and works with ICSC Professional Staff, other real estate groups and business groups to develop priorities and a strategy to implement goals Represent ICSC before policy makers

Provide the State Director with quarterly updates on outreach initiatives and growth in public sector membership Liaise with the Division Alliance Co-Chairs and Alliance Advisory Group to support the mission and goals of the program and ensure brand integrity

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Represents the operations, management, leasing and marketing sectors of the retail real estate industry Works with ICSC staff and program committees to manage the content and number of programs in their respective state(s) and helps promote ICSC education and industry certification activities Assists in the planning of local programs with program planning committees, staff and volunteer leadership Helps to manage the number and timing of ICSC events throughout the year and works with their state director and ICSC staff to plan and coordinate annual events Provides the State/Provincial Director with quarterly updates on trends and issues impacting local shopping center operations Acts as an informed, local resource on certifications and designation programs to members and non-members

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Attends ICSC’s Fall Policy Conference, the Government Relations Conference, and ICSC’s Congressional Meeting in Washington, DC, and the Strategic Leadership Summit (U.S. only)

Act as the voice for the public sector members of ICSC and the advancement of public-private partnerships

Nomination Process

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Recruit and oversees Alliance Program Planning Committee

Operations Chair

Convenes the State/Provincial Leadership Committee regularly throughout the year Appoints Program Planning Committee Chairs for local programs and Idea Exchanges

Build positive relationships between the public and private sector members of ICSC through forums designed to network, share ideas, discuss industry issues and explore retail development opportunities.

Retail Chair l

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Speaks on behalf of the retail community about the issues uniquely important to their segment of the shopping center industry. The position must be filled by a retailer or member of the Retail Real Estate Community who is respected and regarded as a representative of the retail sector Actively recruits and promotes retailers as speakers or participants in ICSC programs, especially those which feature ICSC retailers, such as Retailer Runway or Retail Connection Gathers information and advocates for special needs and interests of the retail community Provides quarterly reports to the State/Provincial Director on issues, challenges and opportunities for the local retailing sector

Next Generation Chair l

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Serves as the voice of the future of the industry by advocating the needs and expectations of up-and-coming industry professionals Recruits and oversees Next Generation Program Planning Committees Supports ICSC’s mission to develop future leadership and advance ICSC’s membership and global presence Liaises with the Division Next Generation Chair to support the strategic growth of the program and ensure brand integrity

Program Planning Committees Program Planning Committees are a critical part of our volunteer infrastructure. Program Planning Committees shape program content and identify industry professionals willing to share information, experiences and industry expertise at one or more of ICSC’s 350+ programs each year. Program Planning Committees are formed by the State/Provincial Director. Committee members serve for one year. Each committee should consist of a chair or co-chairs appointed by the State/Provincial Director. The Committees include members of ICSC in good standing, and should include one or more Volunteer Leadership Chairs, as well as ICSC Professional Staff. Program Planning Committees collaborate with ICSC Professional Staff to plan meetings, but take primary responsibility to: l

Determine a strong and appropriate educational program topic

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Select relevant speakers to address the topic

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Promote program participation

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Meet copy submission deadlines

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Solicit sponsorships, following approval from ICSC Professional Staff

ICSC Professional Staff provides the support services and resources for implementation, including the following: Selecting meeting facilities

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Planning all meeting logistics

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Negotiating all contracts with hotels, speakers and other service providers

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Creating and producing marketing and promotional materials

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Preparing meeting budgets and setting fees

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Managing all funds

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Assigning deal making tables or booth space

Nomination Process

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Nomination Process

Nomination Process

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Nomination Process ICSC’s success as an organization is due largely to the commitment, energy and expertise of the members who serve as ICSC Global Volunteer Leaders. No task is more important than the selection of members who are recognized as exceptional leaders, having significant knowledge of the industry and a willingness to make important and positive contributions to the future of the association.

A Division Nominating Committee is assembled for each of the five divisions to select a qualified and diverse slate of candidates. The Division Nominating Committee consists of: one current Division Vice President, two State/Provincial Directors, three Regular ICSC Members-at-Large who are appointed by the Division Vice President, and one Trustee or Past Trustee who is appointed by ICSC’s Chairman. Members on the Committee are appointed for a one-year term and are not themselves permitted to be nominated for any new leadership position. The Division Nominating Committees are tasked with researching and recommending nominees for Volunteer Leadership positions within their division with the understanding that: l

Appointments to leadership positions are for a one-year term effective in May of each year

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Officers in their third term cannot be considered for reappointment

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Nominees must meet the criteria for consideration

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All candidates must be ICSC members in good standing, have the full support of their organization and have the time and interest to commit to the position.

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Best Practices To ensure best practices and standards, guidelines have been developed to help manage some of the

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most common matters you will encounter in your role as an ICSC Global Volunteer Leader. ICSC policies and procedures are determined by ICSC’s By-Laws. When

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in doubt, feel free to contact the ICSC Professional Staff for assistance.

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Money matters and meeting budgets are solely staff matters. Volunteers should not handle money on behalf of ICSC or establish a bank account in ICSC’s name. Negotiating and signing contracts with hotels, speakers or other service providers on behalf of ICSC are also exclusively staff functions. Statements to the press or other organizations on behalf of ICSC should be handled by ICSC’s Media and Public Relations Department. All mailings sent out on behalf of ICSC must be approved by ICSC Professional Staff. Soliciting funds or sponsorship for meeting activities must be coordinated with ICSC Professional Staff. To avoid the impression of endorsement by ICSC, all sponsored activities require a minimum of three different sponsors. Charitable events may not be held in conjunction with ICSC meetings. Reimbursement for out-of-pocket expenses must be pre-approved. Contact the ICSC Professional Staff regarding reimbursement before incurring any expenses on behalf of ICSC. The ICSC logo may not be used in a context that implies ICSC approval, endorsement or recommendation of a company product or service. ICSC, the State/Provincial Director and Division Vice President must be informed of all actions that affect the state or province. Consult an ICSC Professional Staff Coordinator prior to forming any partnership or planning any events in conjunction with other organizations.

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ICSC organizes award programs to recognize excellence within the industry. All are subject to strict criteria and judged by panels of professionals in appropriate fields. It is ICSC’s policy not to discriminate against any person on the basis of race, color, religion, national origin or ancestry, age, marital status, sex, sexual orientation, veteran status, disability, gender identity or for any other human condition protected under the law. It is important to be aware and observant of ICSC’s Anti-Trust Policy. Please see the policy set forth below:

It is the express policy and intention of ICSC to comply at all times with all existing laws, including the antitrust laws. ICSC is not intended to, and may not play any role in the competitive decisions of its members or their employers, or in any way restrict competition in the retail real estate industry. There shall be no discussion of agreements or concerted actions that may restrain competition. This prohibition includes the exchange of information concerning individual prices, pricing methods, terms or conditions of sales, market practices, claims settlement practices, or any other competitive aspect of an individual company’s operation.

Have a great time in your role as a Global Volunteer Leader, and we thank you for all of your assistance!

International Council of Shopping Centers 1221 Avenue of the Americas New York, NY 10020-1099 www.icsc.org