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IBM Service Management for the Government Market
May 2008 – Kuala Lumpur
Maamar Ferkoun – Software Advanced Technology Group
© 2007 IBM Corporation
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Agenda Introduction Key Government Issues IBM Service Management (ISM) Solutions Maximo for Government
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Introduction to the Government Market Notable trends in the market
– Market Factors: Political elections, reduced budgets – People Factors: Office of Management and Budget’s policy (A-76 Circular), competitive sourcing, agencies must find ways to deliver services more efficiently or outsource functions through competitive sourcing – Regulatory Factors: new property management regulations (Federal Acquisition Regulation part 45 rewrite), Executive Order 13327, State & local governments must also meet GASB 34/35 regulations, recent FAR Green IT amendment – Technology Factors: Consolidation, modernization and IT repurposing , information security, Federal Information Security Act (FISMA) Government is part of Public Sector which is the 2nd largest sector at IBM after Financial Services. 3
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Contractor market FAR, DFAR compliance FAR (Federal Acquisition Requirement) Part 45 rewrite- Government Property Requirements for Program Managers and Contracting Officers Final Rule (FAC 2005-17, FAR case 2004-025) Published, May 15, 2007, Effective Date: June 14, 2007 DFARS 252.211 – 7003: mandate the use of U.S. Department of Defense’s UID (Unique Identifier) which provides easy access to information about DoD possessions that make acquisition, repair, and deployment of items faster and more efficient.
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Contractor market FAR Part 45 rewrite 45.201 General (Evaluation Procedures) (4) The voluntary consensus standard or industry leading practices and standards to be used in the management of Government property, or existing property management plans, methods, practices, or procedures for accounting for property.
• CONTRACTOR REQUIRED TO PROVIDE A PROPERTY MANAGEMENT PLAN, including discussion of the Voluntary Consensus Standards or ILPs used, AS PART OF THEIR PROPOSAL 5
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Contractor market Revocation of Government’s Assumption of Risk 45.104 Responsibility and liability for Government property (b) However, the contracting officer may revoke the Government's assumption of risk when the property administrator determines that the contractor's property management practices are inadequate and/or present an undue risk to the Government.
• EQUIVALENT TO THE OLD CONCEPT OF “DISAPPROVING” A CONTRACTOR’S SYSTEM
• SINCE PROPERTY SYSTEMS ARE NO LONGER APPROVED OR DISAPPROVED COs NEED TO UNDERSTAND THAT THEY MAY “REVOKE,” i,e., WITHDRAW THE GOVERNMENT’S ASSUMPTION OF RISK FOR THE LOSS, THEFT, DAMAGE OR DESTRUCTION OF GP
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Accountability and Compliance with regulations DFARS 252.211 – 7003: mandate the use of U.S. Department of Defense’s UID (Unique Identifier) which provides easy access to information about DoD possessions that make acquisition, repair, and deployment of items faster and more efficient.
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Federal Government market FISMA, OMB 300, strategic enterprise capability “How can you secure what you don’t know you have?” – Rep. Adam Putnam (R-FL) former chairman of the U.S. House of Representatives Government Reform Subcommittee on Technology, Information Policy, during FISMA hearing 2005 - audit “Asset management often is the trigger to make better use of consolidated information. The Office of Management and Budget is forcing agencies to have better business cases, and to do that you have to know what you have.” – Gene Leganza, vice president for government research at Forrester “There is more of a focus on property and managing it than in the past. In the past, the General Services Administration was concerned about the disposal of government property, but there is an increasing emphasis on managing property more efficiently.” – John Saracco, project manager for the Labor Department’s E-Property initiative 8
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OMB
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System Consolidation & Modernization Example: Health & Human Services (HHS) Property Management Information System (PMIS) OMB Exhibit 300, February 5, 2007
“PMIS will drive toward a more efficient, electronic, and uniform method of asset management for the Department through achieving the following HHS strategic objectives: – Eliminate redundant and outdated property systems – Produce accurate, timely, reliable, and relevant property information to help HHS managers make fact-based operational decisions – Comply with applicable Federal financial/property management requirements – Strengthen internal controls through standard business rules, data requirements and accounting policies – Streamline operational activities to achieve more efficient and cost-effective business performance – Continue to achieve unqualified audit opinions on annual financial statements
The current, decentralized asset management environment for HHS has resulted in a series of redundant investments and a divergence of asset management practices with little opportunity for leveraging resources across the Department.” 10
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Key Challenges for Government Accountability and Compliance with regulations Green IT A-76 outsourcing Securing IT and information (FISMA – Fed. Info.Sec. Mgt Act) – Risk Management – Compliance and Audit Dynamic Environment – Reduced budgets due to cost of war, etc. – New Administration System consolidation Legacy systems 11
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Accountability and Compliance with regulations Electronic Product Environmental Assessment Tool (EPEAT) evaluates computer desktops, laptops, and monitors based on 51 environmental criteria. All EPEAT registered products must meet 23 mandatory environmental performance criteria. An additional 28 optional criteria are used to determine whether products earn EPEAT Bronze, Silver, or Gold recognition. Executive Order 13423, ``Strengthening Federal Environmental, Energy, and Transportation Management.'' Section 2(h) states that the head of each Agency shall ``ensure that the agency, when acquiring an electronic product to meet its requirements, meets at least 95 percent of those requirements with EPEAT- registered electronic product, unless there is no EPEAT standard for such product''. January 2008- the FAR council agreed to change the FAR to require use of the EPEAT when acquiring personal computer products when they are available. 12
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Key ISM Solutions for accountability and compliance with Regulations IBM Maximo can help governments with service and asset management regulations and compliance by providing a complete and comprehensive Asset & Service Management suite of products, on one platform, to efficiently and effectively manage critical assets that have a direct and significant impact on operations and mission performance. Maximo has a solution specifically for government that has features that help governments improve accountability and achieve compliance. These features include: – Government Contracts – Personal Property – Unique Identification (UID) Compliance 13
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System Consolidation & Modernization Benefits: • Improving operational productivity • Enhancing the agility of the agency • Lowering the total cost of ownership of technology • Improving security
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Security – How to secure what we do not know we do have ?
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Government audit of agencies
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User verification, tracking, logging and auditing
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Meet regulatory compliance for FDA code of Federal Regulations Part 11. , FISMA
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J2EE based application (SSO, firewall , digital certificates , LDAP, DES ….)
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Key ISM Solutions for System Consolidation & Modernization IBM Maximo can help governments with system consolidation by providing a complete and comprehensive Asset & Service Management solution on one platform. This allows for the standardization of business processes and combining several distinct IT infrastructures and business processes.
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Combining management of operational assets with IT assets
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Asset and Service Management
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Overview –IBM Asset and IT Service Management Architecture Software Group | Tivoli software
IT and Asset - Consolidated infrastructure for both Enterprise Asset Management, and IT Asset Management, as well as IT Service Management THE BUSINESS Users
IT
Operations
Finance
Legal
Governance
SERVICE MANAGEMENT Service request
M EA
Work Mgmt
Incident
Contract Mgmt Materials Mgmt
ITS M Problem
Safety
Procurement
Change
Release
Configuration
Cost
Planning & Scheduling
Resource Management
Preventive Maintenance
Asset management repository (Federated with IBM Change and Configuration Management DB) Production Assets
Facility Assets
Transportation Assets
IT Assets
Healthcare Assets
Government Assets
Telco Assets
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IBM Asset and Service Management
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IBM Asset and Service Management
IT & Information Security Compliance
Visibility What’s happening with the infrastructure?
Accountability and Compliance with regulations Service Management Platform
Automation What actions do we take?
Systems Consolidation & Modernization
Control
How does this relate to service? discover, monitor and manage 22
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Maximo for Government
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What’s new in Maximo for Government New features and capabilities – Government Contracts – Personal Property – Unique Identification (UID) Compliance Two new applications – Government Contracts – Personal Property
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Product Features Design Includes – Two New Applications • Government Contracts • Personal Property
– Extended 10 Maximo Applications – Created UID Upload Capability – Cradle to Grave Government Resource Tracking
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Government Applications Assets (Gv) Companies (Gv) Government Contracts (Gv) Issues and Transfers (Gv) Inventory (Gv) Item Master (Gv) Locations (Gv) Organizations (Gv) People (Gv) Personal Property (Gv) Receiving (Gv) Storerooms (Gv) New Actions (property transactions) 26
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Government Contracts Contracts – Parent Child Multi Level Hierarchy – Customer Definition – Property Summary (Federal 1662 capability) – Contract Lines
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1662 Form
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Contract Main Tab
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Contract Property Summary
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Contract Property
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Contract – Receiving and Inventory Receiving – Record Government Contract Inventory – Contracted Items Issues and Transfers Companies – CAGE
(Commercial And Government Entity unique identifier assigned to suppliers )
– DODAAC (Department Of Defense Activity Address Code) – MAPAC
(Military Assistance Program Address Code )
– DUNS
(Unique 9 digit identification number, for each physical location of your business)
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Receiving
StarTrackUrecei
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Inventory
Contracted Items
Added - Contracted Items - Inventory Balance 34
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Issues and Transfers
– Select appropriate property transactions 35
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Companies
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Asset View of Property Property Record UII Details Transaction History
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Property Record
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Assign UII
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Property History
CradGr
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Property for People Ability to View Property
– Custodian – User
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Property for People
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Property Property Record History Create Transactions Create Upload Files Create, Edit, Submit Reports
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Personal Property Record
PtyMgr
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Property History
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Create Property Transaction RequiCh
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Create Upload Files
AssGrRecFiSto
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View Upload File
TranspFile
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Reports Create Report Files Edit Report Transactions View Report Transactions Report
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Create Report
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Edit Report
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Introduction to the Government Market IBM thought leadership in Government
www.businessofgovernment.org www.ibm.com/industries/government/ieg
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Advertising -GCN -Government Technology TALKING is public relations. DOING is public service. IBM Maximo for Governments is helping federal, state and local agencies serve the public better while complying with regulatory requirements. A single platform provides a complete lifecycle view of all critical assets and makes it easier to optimize availability and readiness. So while others talk to the public, your assets can serve it. STOP TALKING START DOING
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BACKUP Slide 1 Business Objectives Growth & Competitive Edge
Compliance & Risk Management
Optimize Investments
IBM Service Management Provides the integrated visibility, control & automation across the service lifecycle that are needed to innovate and achieve business objectives.
Visibility
Control
Automation
Implement “Best Practices”
Create secure networks Increase Agility & Edge Capture workforce knowledge Optimize Work and Asset Management Improve Compliance Minimize Operational Risk
Whether you are working with physical assets and IT assets, Tivoli Software enables you to support your utility industry clients with powerful leading products 57
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Backup Slide 2 Business Objectives Growth & Competitive Edge
Compliance & Risk Management
Optimize Investments
IBM Service Management Provides the integrated visibility, control & automation across the service lifecycle that are needed to innovate and achieve business objectives.
Visibility
Control
Automation
Implement “Best Practices”
Create secure networks Increase Agility & Edge Capture workforce knowledge Optimize Work and Asset Management Improve Compliance Minimize Operational Risk
Whether you are working with physical assets and IT assets, Tivoli Software enables you to support your utility industry clients with powerful leading products 58
