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Human Factors and ICT in cars
ETSI TC ITS WORKSHOP 4 - 6 February, 2009 – ETSI, Sophia Antipolis, France
Francoise Petersen APICA – ETSI HF & ITS © ETSI 2009. All rights reserved
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ICT in Cars ICT- Information and Communications Technologies include ITS services, in-car entertainment, mobile devices, ... for drivers and passengers
The objective of the current work is to ensure the best use of technically optimised ICT solutions
To achieve this, Human Factors must be addressed
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Aim and focus The aim of the work identify the key Human Factors aspects of the use of ICT in cars provide generic guidelines where needed
Human Factors have to be considered to achieve optimal technical solutions, particularly when safety is involved Deals with services/devices such as those mounted rigidly in the vehicle, either installed during production or later (navigation, entertainment, games) those communicating with the in-vehicle network e.g. for connecting phones, navigation equipment portable equipment and nomadic devices that are used in the vehicle
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Which issues?
Projects, standards and fora are often focussed on restricted sets of services Combination of ICT services in a car may cause stress and confusion by overloading drivers with information distract drivers from important issues that must be addressed immediately
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Who is doing the work? ETSI’s Human Factors (HF) and Intelligent Transport Systems (ITS) committees Specialist Task Force STF 353 co-financed by the EC/EFTA in response to the EC’s ICT Standardisation Work Programme
Specialist Task Forces experts working together over a pre-defined period under the technical guidance of an ETSI Technical Body and with the support of the ETSI Secretariat accelerate the standardization process in areas of strategic importance and in response to urgent market needs
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Relationships to other work FORUM WG HMI
ICT in Cars European Statement of Principles on HMI
European Projects
AIDE CVIS
Organisations ACEA CLEPA ERTICO
Standards
GST PREVENT
SAFESPOT COMeSafety
ISO ETSI CEN ICT in Cars
COOPERS HUMANIST
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The “European Statement of Principles”
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ETSI activity in relation to other work The added value of this work will be to look at HF issues that can apply to services still being defined draw conclusions that can be used by the automotive and service development communities identify how other ETSI work can be used to benefit ICT in cars, including HF work on • • • •
voice commands language and cultural issues personalization generic 3G mobile
give some scenarios that illustrate the above being applied in realworld situations
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Possible Interactions Visual • Indication in rear view mirror • Head Up Display • Display • Instrument panel
Audio • Via speakers • Speech commands • Voice identification
Tactile/Haptic • Touch screen • Switches, buttons, knobs • Steering wheel, seat or pedal vibration ETSI – ICT in Cars
Monitoring
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• Driver behaviour • Sleep detection • Alcohol detection
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Multiple notifications Wrong way driving warning
Intersection collision warning
Traffic jam ahead warning
Point of interest notification
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Example scenarios/use cases from TC ITS WG1
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Cognitive overload
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Personalization In order to meet individual user’s needs and preferences Ongoing ETSI TC Human Factors (HF) work on an Architectural Framework information and preferences Based on ETSI HF results, EG 202 325 published 2005 Example of preferences input/output intelligent road signs in preferred language The car as part of a “day-in-the-life” scenario
See: http://portal.etsi.org/STFs/STF_HomePages/STF342/STF342.asp ICT in Cars
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eHealth Personalization Ongoing ETSI work on eHealth personalization, by TC HF and EP eHealth useful in everyday life emergency situations In emergency, it can provide health information and preferences contact information (e.g. doctor, relatives) preferred language
See: http://portal.etsi.org/STFs/STF_HomePages/STF352/STF352.asp ICT in Cars
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What will we deliver? A Technical Report that summarizes and integrates key elements from other sources including: • European Statement of Principles on the Design of Human Machine Interaction • research in the area • other ETSI work
gives guidance related to individual services and service categories gives scenarios that can help the audience visualize the relevance of the above
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Contents of the Technical Report Background Previous work on ICT in cars
Key Human Factors aspects Human Performance, The Driving Task, Interaction techniques, Personalization
ICT Services Safety related, Route related, Infotainment, Commercial and security
Possible solutions Integration of multiple services
Scenarios Travelling to catch a train
Discussions and further work Annexes Detailed ITS service analysis, Summary of existing work ICT in Cars
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Draft of a service analysis B lin d S p o t C ir cum stanc es wher e ser vic e m ust r eac t D riving in traffic
C ur r ent dr iver ac tivity L ooking ahead and in mirrors - c onc entrating on traffic
S tages of ser vic e ac tion a) G eneral notific ation b) When the driver tries to move into the path of the vehic le in the blind s pot c ) When driver ignores warning
S pec if ic ser vic e ac tions N otif ic ations/aler ts
Vehicle control a) An indic ation that a c ar is in the blind s pot - Optional c) Automatic avoidance maybe a vis ible but non-intrus ive light b&c ) An action taken
Where to notify a, b, c) R ear view mirrors .
intrus ive alert e.g. loud s ound, s hort c ommand, vibration
S er vice notif ic ations I m m ediacy
Accuracy
I ntrusivenes s (distraction)
Immediate
100% ac c urate
a) No b,c ) Y es
R equir ed user ac tions Avoid c olliding with vehic le in blind s pot
N otes
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Audience for the work
Manufacturers of vehicles and their suppliers Manufacturers of after-market and nomadic equipment Service providers Mobile network operators Road operators or administrations Insurance companies European Research and Development projects
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The STF 353 web page
http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp ICT in Cars
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Information and communication The latest draft of the Technical Report can be downloaded from http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp
Do you want to contribute documents for us to consider? receive news from our STF? You are welcome to send emails to our mailing list
[email protected] Subscribe to our mailing list at http://list.etsi.org/stf353_consultation.html ICT in Cars
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