Human Factors and ICT in cars

World Class Standards Human Factors and ICT in cars ETSI TC ITS WORKSHOP 4 - 6 February, 2009 – ETSI, Sophia Antipolis, France Francoise Petersen A...
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World Class Standards

Human Factors and ICT in cars

ETSI TC ITS WORKSHOP 4 - 6 February, 2009 – ETSI, Sophia Antipolis, France

Francoise Petersen APICA – ETSI HF & ITS © ETSI 2009. All rights reserved

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ICT in Cars  ICT- Information and Communications Technologies  include ITS services, in-car entertainment, mobile devices, ...  for drivers and passengers

 The objective of the current work is to ensure the best use of technically optimised ICT solutions

To achieve this, Human Factors must be addressed

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Aim and focus  The aim of the work  identify the key Human Factors aspects of the use of ICT in cars  provide generic guidelines where needed

 Human Factors have to be considered to achieve optimal technical solutions, particularly when safety is involved  Deals with services/devices such as  those mounted rigidly in the vehicle, either installed during production or later (navigation, entertainment, games)  those communicating with the in-vehicle network e.g. for connecting phones, navigation equipment  portable equipment and nomadic devices that are used in the vehicle

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Which issues?

 Projects, standards and fora are often focussed on restricted sets of services  Combination of ICT services in a car may  cause stress and confusion by overloading drivers with information  distract drivers from important issues that must be addressed immediately

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Who is doing the work?  ETSI’s Human Factors (HF) and Intelligent Transport Systems (ITS) committees  Specialist Task Force STF 353  co-financed by the EC/EFTA in response to the EC’s ICT Standardisation Work Programme

 Specialist Task Forces  experts working together over a pre-defined period under the technical guidance of an ETSI Technical Body and with the support of the ETSI Secretariat  accelerate the standardization process in areas of strategic importance and in response to urgent market needs

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Relationships to other work FORUM WG HMI

ICT in Cars European Statement of Principles on HMI

European Projects

AIDE CVIS

Organisations ACEA CLEPA ERTICO

Standards

GST PREVENT

SAFESPOT COMeSafety

ISO ETSI CEN ICT in Cars

COOPERS HUMANIST

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The “European Statement of Principles”

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ETSI activity in relation to other work  The added value of this work will be to  look at HF issues that can apply to services still being defined  draw conclusions that can be used by the automotive and service development communities  identify how other ETSI work can be used to benefit ICT in cars, including HF work on • • • •

voice commands language and cultural issues personalization generic 3G mobile

 give some scenarios that illustrate the above being applied in realworld situations

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Possible Interactions Visual • Indication in rear view mirror • Head Up Display • Display • Instrument panel

Audio • Via speakers • Speech commands • Voice identification

Tactile/Haptic • Touch screen • Switches, buttons, knobs • Steering wheel, seat or pedal vibration ETSI – ICT in Cars

Monitoring

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• Driver behaviour • Sleep detection • Alcohol detection

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Multiple notifications Wrong way driving warning

Intersection collision warning

Traffic jam ahead warning

Point of interest notification

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Example scenarios/use cases from TC ITS WG1

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Cognitive overload

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Personalization In order to meet individual user’s needs and preferences  Ongoing ETSI TC Human Factors (HF) work on  an Architectural Framework  information and preferences  Based on ETSI HF results, EG 202 325 published 2005  Example of preferences  input/output  intelligent road signs in preferred language  The car as part of a “day-in-the-life” scenario

 See: http://portal.etsi.org/STFs/STF_HomePages/STF342/STF342.asp ICT in Cars

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eHealth Personalization  Ongoing ETSI work on eHealth personalization, by TC HF and EP eHealth  useful in everyday life  emergency situations  In emergency, it can provide  health information and preferences  contact information (e.g. doctor, relatives)  preferred language

 See: http://portal.etsi.org/STFs/STF_HomePages/STF352/STF352.asp ICT in Cars

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What will we deliver?  A Technical Report that  summarizes and integrates key elements from other sources including: • European Statement of Principles on the Design of Human Machine Interaction • research in the area • other ETSI work

 gives guidance related to individual services and service categories  gives scenarios that can help the audience visualize the relevance of the above

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Contents of the Technical Report  Background  Previous work on ICT in cars

 Key Human Factors aspects  Human Performance, The Driving Task, Interaction techniques, Personalization

 ICT Services  Safety related, Route related, Infotainment, Commercial and security

 Possible solutions  Integration of multiple services

 Scenarios  Travelling to catch a train

 Discussions and further work  Annexes  Detailed ITS service analysis, Summary of existing work ICT in Cars

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Draft of a service analysis B lin d S p o t C ir cum stanc es wher e ser vic e m ust r eac t D riving in traffic

C ur r ent dr iver ac tivity L ooking ahead and in mirrors - c onc entrating on traffic

S tages of ser vic e ac tion a) G eneral notific ation b) When the driver tries to move into the path of the vehic le in the blind s pot c ) When driver ignores warning

S pec if ic ser vic e ac tions N otif ic ations/aler ts

Vehicle control a) An indic ation that a c ar is in the blind s pot - Optional c) Automatic avoidance maybe a vis ible but non-intrus ive light b&c ) An action taken

Where to notify a, b, c) R ear view mirrors .

intrus ive alert e.g. loud s ound, s hort c ommand, vibration

S er vice notif ic ations I m m ediacy

Accuracy

I ntrusivenes s (distraction)

Immediate

100% ac c urate

a) No b,c ) Y es

R equir ed user ac tions Avoid c olliding with vehic le in blind s pot

N otes

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Audience for the work       

Manufacturers of vehicles and their suppliers Manufacturers of after-market and nomadic equipment Service providers Mobile network operators Road operators or administrations Insurance companies European Research and Development projects

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The STF 353 web page

http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp ICT in Cars

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Information and communication  The latest draft of the Technical Report can be downloaded from http://portal.etsi.org/stfs/STF_HomePages/STF353/STF353.asp

Do you want to  contribute documents for us to consider?  receive news from our STF?  You are welcome to send emails to our mailing list [email protected]  Subscribe to our mailing list at http://list.etsi.org/stf353_consultation.html ICT in Cars

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