204 How to Prepare your SME for Presenting Online Karen Hyder Online Forum Moderator, The eLearning Guild
WWW.eLearningGuild.com WWW.eLearningGuild.com
November 5-8, 2007 San Jose, CA
How to Prepare your SME for Presenting Online with Karen Hyder The eLearningGuild’s DevLearn 2007 San Jose, CA
Karen Hyder Taught ESL
‘88-’93
Software trainer
‘91-’96
Train-the-trainer courses and certification training
‘96-’99
My first online train-the-trainer
‘99
Online coaching, training and event production
’99-’07
eLearning Guild Online Forums
‘03-’07
Wrote The Guild’s Handbook on Synchronous e-Learning
‘07
In this session, we’ll use some physical and some online resources View my presentation on the screen I’ll prompt you to respond by using colored index cards Shout out responses or type in Chat
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Polls 0-3
Please AGREE to participate! No thanks, I’ll just watch Ok. I’m game I missed it. What are we agreeing to?
Poll 1: What is your experience online? This is my first online session I’ve attended a few synchronous sessions I support other people who present online I present online regularly
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Poll 2: Which tools have you used? Adobe Acrobat Connect WebEx Elluminate GoTo Webinar Other? Please shout out.
Poll 3: What’s your role? Trainer/ Presenter Content developer/ Instructional Designer Host/ Moderator/ Tech support Producer/ Coach Other? Please Shout out.
Key areas to prepare Presentation
Software
Content
Participants
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA
It’s easy to work with Subject Matter Experts (SMEs) who have some good skills to start with.
Poll 4: What do SMEs bring? Expertise in the field Patience Learner focus Online experience Other? Please Shout out.
A true expert in his/her field – Experienced – Knows the lingo – Presents anecdotal and statistical information – Can respond to a variety of questions
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA
An inspiring presenter • • •
Well-written presentation Leader/ Motivator Polished
A confident speaker ––Authentic Authentic ––Accurate Accurate ––Articulate Articulate ––Animated Animated ––Adaptable Adaptable
A patient technologist • Properly setup • Realistic • Savvy
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA A learnerfocused teacher –Adapts to learners’ needs and interests –Engaging style –Keeps it simple –Prompts for interaction
Experienced, but with a different software tool –Has presented online –Familiar with tools –Good connection to the internet –Tested headset –Content adapted for online
Everyone needs preparation
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Typical objections “Technology can fail in the middle of the session.”
“People multitask during online sessions.”
“It’s hard to keep track of everything that’s happening during a session.”
“I’m not able to observe participants’ body language or eye contact to ensure that they are ‘with me’ and learning.”
“My content won’t work in this format.”
“It’s easy for you. I can’t do it.”
“I don’t like it.” “Learners don’t have the attention span to stay online and stay interested.”
“My students don’t want to participate.” “I can’t connect with learners and build rapport like I can in person.”
“What I do isn’t training, I do demos.
What does she need from you? She needs you to make it easy for her to successfully deliver her message in an online format
Successful presenters need: 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. 8. 8. 9. 9.
Reassurance Reassurance Comprehension Comprehension Structure Structure Learner Learner response response opportunities opportunities Guidance Guidance Practice Practice Confidence Confidence Support Support Feedback Feedback
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA 1. Reassurance • • • • • •
It’s possible to communicate online Equipment and connection are functional Proper preparation is underway You’ll provide help from start to finish You’re a patient, gentle guide You’ve mastered the logistics
Equipment specs and setup • • • •
Windows or Mac VoIP or Phone Wired internet access Suitable location
Test your meeting connection https://na1.connect.acrobat.com/common/help/en/support/meeting_test.htm
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA 2. Comprehension • Basic understanding of software Features Options for learners Glossary terms • Instructional design tips How to setup content How to use online features How to engage learners
Acrobat Connect Professional features
26
WebEx features:
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Elluminate features:
3. Structure • Standard Intro-Close slides • Session room templates • Outlines/ Story boards
Session room template
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Intro-Close slides • Logistical info – Audio controls – Schedule
• Tutorial slides
• Thank you • What next? • Follow up
– How to participate
• Agreement • Speaker Introduction
Objective
How you’ you’ll present in Acrobat Connect
Intro
Show agenda in PPT
Background
Ask participants for experience using a Poll
Case study details
PPT slides
Sample
Application share finished product
Planning steps
PPT slide
How to…
Demo software interface – Application sharing
Tips
PPT things to remember while creating
Review
Polls that quiz participants on what they learned.
Q&A
Take questions from the participants
Storyboard
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA 4. Learner response opportunities • • • • •
Open questions (Chat or verbal) Closed questions (Chat, verbal or Poll) Test or Quiz Assignments Group activities
How can we connect with learners? – Phone or VoIP • Control issues related to each
– Approach as a dialogue rather than a lecture – Regularly prompt for input
Creating questions
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Development levels Who can define Levels D1? D2? D3? D4?
Situational Leadership II Development level 2 Please list words that describe Development Level 2. Use the text tool on the WebEx annotation tool bar.
Situational Leadership II Development level 2 Please list words that describe Development Level 2. Use the text tool on the WebEx annotation tool bar. Limited competence low confidence low commitment to the task verge of quitting Disillusioned
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA 5. Guidance • Recommend interaction options • Offer correction on presentation skills, Instructional Design methods and language choices • Respond from a participant point-of-view
What’s changed? Classroom
Online tools
Comments
Projected PPTs
Sharing
Documents
File transfer
Body language
Status indicators
Verbal feedback
Phone or Voip
Whiteboard/ flip chart
Annotation tools
Group discussion
Chat
Eye contact
Well…..
Adapt methods If you say this in the classroom…
Use this online feature…
Show of hands if you have ever… Share an example of your own…
Polls Chat
Let’s brainstorm…
Whiteboard
Watch this and be prepared to respond to these questions
Media push
Let me demonstrate…
Application share
I’ll take you through the site and then allow time for you to explore on your own
Web Tour
Use a #2 pencil The practice unit begins on page…
Tests Asynchronous tasks
Turn to your neighbor and…
Breakout rooms
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA To set up your audio 1. Use a headset. Desktop mics are noisy!
3. click Allow 2. In the Camera and Voice pod, click the Start my camera and voice button
4. Once you start the Camera and Voice, your mic is automatically locked ON (displays dark grey). Click the Hands Free (padlock) button to turn OFF.
Control your own Microphone In the Camera and Voice pod, use the Hands Free (padlock) button to control your Microphone.
When the button is darker grey or pushed in, your microphone is ON. Click the Hands Free (padlock) whenever you’ you’re not talking to turn the mic OFF.
Adjust your microphone volume • RightRight-click on a slide in Acrobat Connect, and choose Settings
• Click the blue microphone tab at the bottom (if necessary) to access Record audio controls • Speak into the mic while moving the Record Volume slider. • Click Close after the green bar on the left starts turning red.
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA 6. Practice • • • •
Set up session room Test all tools Walk through Rehearse
Practice tips • • • •
Practice several days in advance Stay in Role Invite pseudoparticipants Record the practice
7. Confidence • • • • •
Able to give presentation successfully Able to speak confidently Able to use tools competently Able to trust Host to help Able to engage learners throughout
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA 8. Support • • • • • •
Confirm technical function Setup materials Tracking document Offer reminders during session Introduce and Close session Provide presenter and learner support
Identify presenter’s responsibilities Presentation
Software
“I’ll focus on this"
“you focus on this"
Content
Participants
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Sample support elements
9. Feedback • • • •
Ask participants for feedback Note recommendations and praise Debrief and discuss details Identify areas to improve next time
Sample feedback
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Poll 5: What do you need to do next? Review these ideas Talk to my SMEs Get more organized Other?
Respond to objections
“People multitask during online sessions.”
“Technology can fail in the middle of the session.”
“I’m not able to observe participants’ body language or eye contact to ensure that they are ‘with me’ and learning.”
“It’s hard to keep track of everything that’s happening during a session.”
“It’s easy for you. I can’t do it.”
“My content won’t work in this format.” “Learners don’t have the attention span to stay online and stay interested.”
“I don’t like it.” “I can’t connect with learners and build rapport like I can in person.”
“My students don’t want to participate.”
“What I do isn’t training, I do demos.
Everyone needs preparation
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA What can you do to support your SMEs? 1. 1. 2. 2. 3. 3. 4. 4. 5. 5. 6. 6. 7. 7. 8. 8. 9. 9.
Reassurance Reassurance Comprehension Comprehension Structure Structure Learner Learner response response opportunities opportunities Guidance Guidance Practice Practice Confidence Confidence Support Support Feedback Feedback
What questions do you have? Please shout out.
Resources Contact Karen Hyder Online Event Producer and Speaker Coach
[email protected] Visit www.eLearningGuild.com for – – – –
Handbook on Synchronous e-Learning (FREE eBook) 834 Tips for Successful Online Instruction (FREE eBook) 360◦Research Report Synchronous Learning Systems (for Fee) and many articles, recorded sessions and resources (Membership)
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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November 5-8, 2007 San Jose, CA Learn more about WebEx • WebEx System requirements http://support.webex.com/support/system-requirements.html • WebEx training http://university.webex.com/training/student/index.jsp • WebEx Help http://howdoi.webex.com • Dynametric Phone to PC audio device http://www.dynametric.com/webex_purchasing.html • WebEx Free trial http://www.webex.com/go/choosetrial Learn more about Adobe Acrobat Connect Professional • Adobe Acrobat Connect Professional datasheet http://www.adobe.com/products/acrobatconnectpro/productinfo/datasheet/ • Install Shockwave player 9 (Flash player) http://www.adobe.com/shockwave/download/download.cgi • Adobe Acrobat Connect Professional system requirements http://www.adobe.com/products/acrobatconnectpro/productinfo/systemreqs / • Adobe Acrobat Connect Free trial https://onlineservices.adobe.com/account/?prod=Adobe-com Learn more about Elluminate Live! • Confirm setup and Download Java Web Start http://www.elluminate.com/jwsdetect/demos_events/jws_wizard.jsp • Guides and references http://www.elluminate.com/support/docs/ • Training http://www.elluminate.com/support/training/ • Elluminate Live! trial version http://www.elluminate.com/free_trial.jsp
Session 204 – How to Prepare your SME for Presenting Online – Karen Hyder, The eLearning Guild
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EDC07-204-Hyder-B
Speaker Tracking Form Online event:
Session number:
Session Name: Session URL: Speaker Contact Information Presenter: Job Title: Primary Phone:
Company:
Phone During The Event:
Contact
Time Zone:
Phone:
Email:
Email:
Speaker Technical Set-up
Prep Session
File Name(s)/Type(s): Handout Name:
Sent user id, pw and link Initial meet
Presentation Name:
Prep session
Additional Files:
Dress rehearsal/ Finalize room
Web Link(s):
Handouts in
(other than speaker) :
Dates
Audio check Machine Type:
Event date and time
Connection Type/ Check: Quality: Audio Type/ Check: Quality: Setup Notes:
Research:
Activity: Activity: Activity: Activity: Activity: Poll Text
Speaker Observations:
Use of Tools:
How did it go overall?:
Chat:
Comfort with tools:
Layout
Effective use of tools:
Q&A:
Content:
Application Sharing:
Credibility:
Polls:
Timing:
Whiteboard Tools:
Vocal quality, understandability:
URL Push: Pointer:
Should we use this speaker again?
Use Of Graphics: Clarity Of Slides: Used Template:
Technical issues:
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Host prep
EDC07-204-Hyder-B
Speaker Experience Face-to-Face events: Our online software tool experience: Other synchronous programs: Speaker Co-Operation/Availability How available before event for rehearsals: Handouts on time: Handouts formatted correctly: Time considerations: Unavailable dates: Recommendation: Survey Results: Max number logged on during session:
Number of respondents to survey:
1. The presenter was knowledgeable about the topic.
4. The speaker effectively used these interactions:
Strongly Agree
Polls
Agree
Open- ended questions
Disagree
Application Sharing
Strongly Disagree
Chat Embedded PPT interactions
2. Presentation content matched session description on the Web site.
Slides
Strongly Agree Agree
5. Materials were appropriate to the session.
Disagree
Strongly Agree
Strongly Disagree
Agree Disagree
3. I will be able to apply the information I learned in this session.
Strongly Disagree
In the next 3 months In the next 6 months In the next 9 months
6. I would attend another session by this speaker. Strongly Agree
In the next 12 months
Agree
Never
Disagree Strongly Disagree
Comments: Chat Text
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Learning Content
Method
Graphic
Tech Check
Storyboard Talk Track
Interaction
Intended Response
Response Method
PLAN B