Your Benefits Quick Start Guide

How to get the Power of Ready on your side Enroll in the Aetna insurance plans offered through PDS Technical Services today Unexpected stuff happens to all of us. That’s why you need to be ready with insurance options from Aetna Voluntary Plans. This is your opportunity to sign up for benefits. So take a few minutes to find out about your options now! Please note, these plans provide supplemental benefits and are not a substitute for comprehensive medical insurance.

Open enrollment begins on December 1 and ends on December 31, 2013. If you were just hired, you have 31 days from the date you are hired to enroll.

Medical PPO

AETNA VOLUNTARY PLANS BIN# 610502 RX

PDS TECHNICAL SERVICES GROUP NUMBER: 801289 YOUR NAME: FOR MEMBER SERVICES CALL 1-888-772-9682 PAYER NUMBER 57604 0039

Cut out your temporary member identification along the dotted line.

8012891SGE(11/13) 12.03.436.1 (7/13)

Aetna Fixed BenefitsSM Plan Pays fixed cash benefits for specific medical services and includes Aetna’s nationwide provider network to help you save money. Let your doctors know if you want Aetna to send benefit payments to them directly. Or, you may choose to receive the benefit payment directly to use as you want or need.

Start your benefits! How do I enroll? First, read your enrollment information. To enroll, follow the instructions on your How to Enroll Guide. If you have questions, please call 1-888-772-9682. If you’re currently enrolled in the limited medical benefits plan, your medical plan will end and not continue. If you want to be enrolled in the new Aetna Fixed Benefits Plan, you must enroll now. Your old medical plan enrollment will not roll over into the new Fixed Benefits Plan. Am I eligible to enroll? The following two classes of employees are eligible to participate: Class 1: All Core benefits eligible employees during their 90-day Core Medical waiting period; and Class 2: All Non-Core benefits eligible employees. If you are an eligible employee, you can also enroll your eligible dependents. Your eligible dependents are your lawful spouse and your children from birth until age 26, through any age if handicapped and unable to earn a living, or until they can no longer be legally declared as dependents. Dependent age and status requirements may vary by state. How do I pay? Payment is simple. Premium costs will be deducted from your paycheck. If you miss a payment, you can pay directly and keep your coverage active. There is a form in this kit to use when sending in missed premium payments. When does coverage begin? Coverage is effective on the first day of the pay period following the pay period in which a deduction occurs.

Signing up is easy! First, read your enrollment information.

Call 1-888-772-9682 Between 8 a.m. and 6 p.m., Monday through Friday.

Notice to Louisiana residents: Your share of the payment for health care services may be based on the agreement between your health plan and your provider. Under certain circumstances, this agreement may allow your provider to bill you for amounts up to the provider’s regular billed charges. If you choose coverage, please use this temporary member ID until you get your plastic member ID card.

www.aetna.com/docfind/custom/avp INSURED: The person listed on the card has been enrolled in a fixed indemnity insurance plan sponsored by the employer. Available benefits are subject to exclusions and limitations. This card does not guarantee coverage. For verification of coverage, filing a claim or for questions other than the discount programs, contact us at the number printed on the front of this card or mail us at the address below. EMERGENCY: Call 911 or go to the nearest emergency facility. For AETNA VISION DISCOUNTS call 1-800-793-8616. For LASIK call 1-800-422-6600. For CONTACTS DIRECT call 1-800-391-5367. Claims incurred in Louisiana will be paid within 30 days of receipt of a correctly completed uniform claim form. Strategic Resource Company P.O. Box 14079 Lexington, KY 40512-4079

Insurance plans are underwritten by Aetna Life Insurance Company (Aetna). This material is for information only. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Insurance plans contain exclusions and limitations. Information is believed to be accurate as of the production date; however, it is subject to change. See the limitations and exclusions document included in this kit for the Aetna insurance plans offered by your employer. Policy forms issued include: GR-9/GR-9N, GR-23, GR-29/GR-29N, GR-96172 and/or GR-96173. ©2013 Aetna Inc. 8012891SGE(11/13) 12.03.436.1 (7/13)

Aetna Fixed BenefitsSM Plan Supplemental benefits you can use toward deductibles, coinsurance or everyday expenses The Aetna Fixed Benefits Plan pays fixed cash payments for specific covered services. You can use these insurance benefits to help pay some of the cost of doctor visits, hospital stays, prescriptions or the everyday expenses that arise when you have to get medical care. You choose how you want to spend the payment. Payments can be made directly to you or your health care provider. And if you have a health insurance plan with a big deductible, the Aetna Fixed Benefits Plan can help you meet it.

More great reasons to buy this plan

with cash benefits to help you pay your bills 57.03.348.1 A (7/13)

• Enrollment guaranteed — No pre-existing condition limits, no doctor exam required and you can’t be turned down during open enrollment. • Aetna network — See any licensed health care provider, or save money by seeing a provider in Aetna’s network. • Easy to use — The plan pays regardless of any other insurance coverage you may have. If offered by your plan sponsor, the cost of the plan may be deducted right from your paycheck, so you won’t have a separate bill to pay. • Affordable — Group rates that are typically less per week than the average cost of a couple’s night out at the movies. See your enrollment information for the cost of your specific plan.

Please keep in mind

Membership has its perks!

The Aetna Fixed Benefits Plan provides limited coverage and is not a substitute for regular health insurance. It is meant to complement other health insurance coverage you may have. It’s also important to know that the plan:

• When you buy this plan, you also receive discounts on fitness, vision, hearing, weight management, oral health and other benefits! • Our DocFind® online directory helps you locate in-network doctors or medical specialists in your area.

• Pays fixed dollar amounts per day for different kinds of medical services regardless of how much you have to pay for them, with limits on the number of benefits the plan will pay per year. • Does not pay the full cost of medical care. You are responsible for making sure your doctor gets paid. If you see a provider in Aetna’s network, the amount you owe the provider is reduced because Aetna has already negotiated a discount. • Does not satisfy the Affordable Care Act’s requirement for most Americans to have Minimum Essential Coverage beginning January 1, 2014, or face a tax penalty. See www.healthcare.gov for more information. • May invalidate the pretax status of any tax-deferred health savings account that you have. If you or your spouse have a health savings account, please consult your tax adviser before you enroll. Exclusions and limitations This plan does not cover all health care expenses and has exclusions and limitations. Members should refer to their plan documents to determine which health care services are covered and to what extent. The following is a partial list of services and supplies that are generally not covered, though your plan may contain exceptions to this list based on state mandates or the plan design purchased.

For more information, visit www.aetna.com/docfind/custom/avp/ or call 1-888-772-9682.

Enroll today

Exclusions include: • All medical or hospital services not specifically covered in, or which are limited or excluded in, the plan documents • Cosmetic surgery, including breast reduction • Custodial care • Experimental and investigational procedures • Infertility services, including, but not limited to, artificial insemination and advanced reproductive technologies, donor egg retrieval and reversal of sterilization • Non-medically necessary services or supplies

Follow the instructions provided in your enrollment materials.

No benefit is paid for or in conjunction with the following stays or visits or services: • Those received outside the United States • Those for education or job training, whether or not given in a facility that also provides medical or psychiatric treatment

The Aetna Fixed Benefits Plan is underwritten by Aetna Life Insurance Company (Aetna). This material is for information only. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Discount programs provide access to discounted prices and are NOT insured benefits. The member is responsible for the full cost of the discounted services. Information is believed to be accurate as of the production date; however, it is subject to change. Policy forms issued include: GR-23, GR-96172 and/or GR-96173.

©2013 Aetna Inc. 57.03.348.1 A (7/13)

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a BENEFITS SUMMARY Aetna Voluntary Plans

Plan design and benefits insured by Aetna Life Insurance Company (Aetna). Unless otherwise indicated, all benefits and limitations are per covered person.

Inside this Benefits Summary: • Fixed Benefits Plan

IMPORTANT INFORMATION ABOUT THE BENEFITS YOU ARE BEING OFFERED: The Aetna Fixed Benefits Plan is a hospital confinement indemnity plan with other fixed indemnity benefits. This plan provides LIMITED BENEFITS. Benefits provided are supplemental and are not intended to cover all medical expenses. This plan pays you fixed dollar amounts regardless of the amount that the provider charges. You are responsible for making sure the provider's bills get paid. These benefits are paid in addition to any other health coverage you may have. This disclosure provides a very brief description of the important features of the benefits being considered. It is not an insurance contract and only the actual policy provisions will control. THIS PLAN DOES NOT COUNT AS MINIMUM ESSENTIAL COVERAGE UNDER THE AFFORDABLE CARE ACT. If you are eligible for Medicare now or will be in the next 12 months: this prescription drug benefit is NOT creditable coverage under Medicare Part D. Aetna will pay benefits only for services provided while coverage is in force, and only for medically necessary, covered services. These benefits may be modified where necessary to meet state mandated benefit requirements. You can lower your medical expenses by seeing a participating provider in the Aetna Open Choice® PPO network. To locate a participating provider, call toll-free 1-888-772-9682 or visit www.aetna.com/docfind/custom/avp

11/20/2013

Benefits Summary

Page 1

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a This policy does not meet Massachusetts Minimum Creditable Coverage standards. This plan does not count as Minimum Essential Coverage under the Affordable Care Act.

Fixed Benefits Plan: Option 1 Inpatient Hospital Stay -- daily benefit (Includes maternity) Plan pays per day in a private or semi-private room Plan pays per day in Intensive Care Unit (ICU) Maximum number of stays per coverage year Inpatient Hospital Stay - lump-sum benefit (Includes maternity) Plan pays per initial day of an inpatient stay Maximum number of days per coverage year Inpatient surgical procedure Plan pays per day on which a surgical procedure is performed Maximum number of days per coverage year Accident - additional benefit Plan pays per initial day of treatment for an accident Maximum number of days per coverage year Emergency room Plan pays per day on which an emergency room visit occurs Maximum number of days per coverage year Outpatient surgical procedure Plan pays per day on which a surgical procedure is performed Maximum number of days per coverage year Outpatient doctors' office visits Includes doctors' service in the office, home, walk-in clinic, and urgent care clinic. Plan pays per day on which doctors' services are provided Maximum number of days per coverage year Outpatient laboratory and x-ray services Plan pays per day on which lab or x-ray services are provided Maximum number of days per coverage year Prescription drugs, equipment and supplies Plan pays per day on which a prescription drug, equipment or supply is obtained Maximum number of days per coverage year

$650 $1,300 2 stays

$900 2 days $550 2 days $400 2 days $375 2 days $550 2 days

$80 7 days $110 3 days $55 12 days

To use your prescription benefit: A) Present your Aetna identification (ID) card to the pharmacist. B) Participating pharmacies will apply a discount. C) You pay the amount charged by the pharmacy. D) Submit a medical claim form to SRC to receive your fixed benefit payment. To find a participating pharmacy, call toll-free 1-888-772-9682 or visit www.aetna.com/docfind/custom/avp. Services to prevent illness are covered under the applicable benefit (Outpatient doctors' office visits or Outpatient laboratory and x-ray services) listed in this Benefit Summary, the same as services to treat illness.

11/20/2013

Benefits Summary

Page 2

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a This policy does not meet Massachusetts Minimum Creditable Coverage standards. This plan does not count as Minimum Essential Coverage under the Affordable Care Act.

Fixed Benefits Plan: Option 2 Inpatient Hospital Stay -- daily benefit (Includes maternity) Plan pays per day in a private or semi-private room Plan pays per day in Intensive Care Unit (ICU) Maximum number of stays per coverage year Inpatient Hospital Stay - lump-sum benefit (Includes maternity) Plan pays per initial day of an inpatient stay Maximum number of days per coverage year Inpatient surgical procedure Plan pays per day on which a surgical procedure is performed Maximum number of days per coverage year Accident - additional benefit Plan pays per initial day of treatment for an accident Maximum number of days per coverage year Emergency room Plan pays per day on which an emergency room visit occurs Maximum number of days per coverage year Outpatient surgical procedure Plan pays per day on which a surgical procedure is performed Maximum number of days per coverage year Outpatient doctors' office visits Includes doctors' service in the office, home, walk-in clinic, and urgent care clinic. Plan pays per day on which doctors' services are provided Maximum number of days per coverage year Outpatient laboratory and x-ray services Plan pays per day on which lab or x-ray services are provided Maximum number of days per coverage year Prescription drugs, equipment and supplies Plan pays per day on which a prescription drug, equipment or supply is obtained Maximum number of days per coverage year

$750 $1,500 2 stays

$1,100 2 days $675 2 days $400 2 days $475 2 days $675 2 days

$90 7 days $130 3 days $65 12 days

To use your prescription benefit: A) Present your Aetna identification (ID) card to the pharmacist. B) Participating pharmacies will apply a discount. C) You pay the amount charged by the pharmacy. D) Submit a medical claim form to SRC to receive your fixed benefit payment. To find a participating pharmacy, call toll-free 1-888-772-9682 or visit www.aetna.com/docfind/custom/avp. Services to prevent illness are covered under the applicable benefit (Outpatient doctors' office visits or Outpatient laboratory and x-ray services) listed in this Benefit Summary, the same as services to treat illness.

11/20/2013

Benefits Summary

Page 3

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a When you enroll in the Fixed Benefits Plan, you also receive: Vision discounts

Our vision discounts use the nationwide EyeMed Vision Care Network of vision care providers to offer you and your family discounts on eye glasses, contact lenses, nonprescription sunglasses, contact lens solutions and other eye care accessories. Plus, you can receive discounts on eye exams and LASIK eye surgery. For exams and eyewear call 1-800793-8616. For contacts call 1-800-391-5367. For LASIK customer service call 1-800-422-6600. You can also locate a local provider by visiting www.aetna.com/docfind/custom/avp. This discount arrangement may not be available to Illinois residents. Discount offers provide access to discounted services and are not part of an insured plan or policy. Prescription drug discount program The prescription drug discount program gives you and your family access to over 65,000 retail pharmacies nationwide. You can also use our Aetna Rx Home Delivery® service; a fast, easy way to fill the prescriptions you take regularly. To locate a participating pharmacy, call 1-888-772-9682 or visit www.aetna.com/docfind/custom/avp. Discount programs provide access to discounted prices and are not insured benefits. Informed Health® Line Aetna's Informed Health® Line gives you and your family access to registered nurses 24 hours a day, 7 days a week. This toll-free line connects you to a team of nurses experienced in providing information on a variety of health topics. Informed Health Line nurses use the Healthwise® Knowledgebase to provide information about health issues, medical procedures and treatment options, and help you and your family communicate more effectively with your doctors. You can also choose to listen to certain health topics of interest through Aetna's new audio health library, which is available in English and Spanish. Contact Aetna's Informed Health Line at 1-800-556-1555. Aetna Resources For Living Aetna Resources For Living helps you and your family manage stress and balance work and life. Resources related to emotional support, childcare, and legal and financial guidance are available by telephone and online. Services also include consultation, information, education and referral services in connection with: • parenting • adoption • grandparent as parent • childcare and summer care • temporary back-up care • special needs • high-risk adolescents • adult care and elder care • mental health

• academic services • home improvement • pet care • consumer information • legal services • financial counseling • child safety information • pre-natal information

These services are convenient and confidential, available 24 hours a day, 7 days a week by calling 1-800-599-7158 or visiting www.mylifevalues.com. Log in with username MY123EAP and password MY123EAP.

11/20/2013

Benefits Summary

Page 4

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a Fixed Benefits Plan Exclusions and Limitations

This plan has exclusions and limitations. Refer to the actual policy and booklet certificate to determine which services are covered and to what extent. The following is a partial list of services and supplies that are generally not covered. However, the plan may contain exceptions to this list based on state mandates or the plan design purchased. • All medical or hospital services not specifically covered in, or which are limited or excluded in the plan documents. • Cosmetic surgery, including breast reduction. • Custodial care. • Experimental and investigational procedures. • Infertility services, including donor egg retrieval, artificial insemination and advanced reproductive technologies, and reversal of sterilization. • Nonmedically necessary services or supplies. No benefit is paid for or in connection with the following stays or visits or services: • Those received outside the United States • Those for education, special education or job training, whether or not given in a facility that also provides medical or psychiatric treatment.

Terms defined An Inpatient Hospital Stay (or "Stay") is a period during which you are admitted as an inpatient; and are confined in a hospital, non-hospital residential facility, hospice facility, skilled nursing facility, or rehabilitation facility; and are charged for room, board, and general nursing services. A Stay does not include time in the hospital because of custodial or personal needs that do not require medical skills or training. A Stay specifically excludes time in the hospital for observation or in the emergency room unless this leads to an Inpatient Stay. A Negotiated Charge is the maximum amount that a preferred provider has agreed to charge for a covered visit, service, or supply. After your plan limits have been reached, the provider may require that you pay the full charge rather than the negotiated charge.

11/20/2013

Benefits Summary

Page 5

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a Questions and answers about the Fixed Benefits Plan

The Fixed Benefits Plan is a fixed indemnity plan. How does a fixed indemnity plan work? Fixed indemnity plans have no copays, deductibles, or coinsurance. A fixed indemnity plan pays a fixed amount per day or other period, with limits on the number and types of services. Once you have used up your number of services, the plan will no longer pay for that kind of service. Payments under the Fixed Benefits Plan can be used for any purpose you choose. Because the plan pays a fixed amount, you may owe the provider more than the plan pays. If you choose a preferred (in network) provider, then you may pay less, because the provider may accept payment for the negotiated charge. Before you enroll in the plan, please read the benefits chart in the previous pages carefully to understand what this plan will pay. How does this fixed indemnity plan differ from a traditional comprehensive medical plan? The Fixed Benefits Plan is intended to supplement, not substitute for, comprehensive medical coverage. Unlike most major medical plans, this plan does not have catastrophic coverage or a limit on your out-of-pocket expenses. This means that you may have large out-of-pocket costs if you have a serious or chronic medical condition. Because comprehensive medical plans provide more coverage, they cost more. They typically satisfy the Affordable Care Act's mandate to maintain Minimum Essential Coverage, but the Fixed Benefits Plan does not. How does this fixed indemnity plan differ from a "mini-med" limited benefits plan? If you were previously enrolled in a "mini-med" insurance plan, it is important to understand how a fixed indemnity plan is different. A "mini-med" limited benefits plan pays a percentage of the charge (coinsurance) up to a maximum amount, and may have limits on the number of services. A fixed indemnity plan pays a fixed amount per service regardless of the amount of the charge, with limits on the number of some services. A "mini-med" plan may have copays and deductibles. This fixed indemnity plan has no copays, deductibles, or coinsurance. Does this fixed indemnity plan provide creditable coverage or COBRA continuation coverage? Unlike a traditional health plan or an Aetna "mini-med" limited benefits plan, this fixed indemnity plan does not provide creditable coverage under HIPAA and does not offer COBRA continuation coverage. What will I pay up front when I go to a healthcare provider? A provider may require that you pay all charges in advance, and it would be up to you to submit a claim for benefits under the plan. Remember that you are responsible for making sure the provider's bill gets paid, even when the fixed benefit is less than provider's charges. What if I don’t understand something I’ve read here, or have more questions? Please call us. We want you to understand these benefits before you decide to enroll. You may reach one of our Customer Service representatives Monday through Friday, 8 a.m. to 6 p.m., by calling toll free 1-888-772-9682. We’re here to answer questions before and after you enroll. NOTICE TO TEXAS EMPLOYERS: THIS IS NOT A POLICY OF WORKERS' COMPENSATION INSURANCE. THE EMPLOYER DOES NOT BECOME A SUBSCRIBER TO THE WORKERS' COMPENSATION SYSTEM BY PURCHASING THIS POLICY, AND IF THE EMPLOYER IS A NON-SUBSCRIBER, THE EMPLOYER LOSES THOSE BENEFITS WHICH WOULD OTHERWISE ACCRUE UNDER THE WORKERS' COMPENSATION LAWS. THE EMPLOYER MUST COMPLY WITH THE WORKERS' COMPENSATION LAW AS IT PERTAINS TO NON-SUBSCRIBERS AND THE REQUIRED NOTIFICATIONS THAT MUST BE FILED AND POSTED. ATTENTION MASSACHUSETTS RESIDENTS: As of January 1, 2009, the Massachusetts Health Care Reform Law requires that Massachusetts residents, eighteen (18) years of age and older, must have health coverage that meets the Minimum Creditable Coverage standards set by the Commonwealth Health Insurance Connector, unless waived from the health insurance requirement based on affordability or individual hardship. For more information call the Connector at 1-877MA-ENROLL (1-877-623-6765) or visit the Connector website (www.mahealthconnector.org). THIS POLICY, ALONE, DOES NOT MEET MINIMUM CREDITABLE COVERAGE STANDARDS. If you have questions about this notice, you may contact the Division of Insurance by calling 617-521-7794 or visiting its website at www.mass.gov/doi. 11/20/2013

Benefits Summary

Page 6

PDS Technical Services 801289 Aetna Fixed BenefitsSM Plan

a

ATTENTION MISSOURI RESIDENTS: An optional rider for elective abortion has not been purchased by the group contract holder pursuant to VAMS section 376.805. An enrollee who is a member of a group health plan with coverage for elective abortions has the right to exclude and not pay for coverage for elective abortions if such coverage is contrary to his or her moral, ethical or religious beliefs. Your plan sponsor does not include coverage for elective abortions. This material is for information only and is not an offer or invitation to contract. Insurance plans contain exclusions and limitations. Providers are independent contractors and are not agents of Aetna. Provider participation may change without notice. Aetna does not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability may vary by location. Aetna receives rebates from drug manufacturers that may be taken into account in determining Aetna's Preferred Drug List. Rebates do not reduce the amount a member pays the pharmacy for covered prescriptions. Discount programs provide access to discounted prices and are not insured benefits. Information is believed to be accurate as of the production date; however, it is subject to change. Policy forms issued include GR-9/GR-9N, GR-29/GR-29N, GR96172, and GR96173.

11/20/2013

Benefits Summary

Page 7

How to enroll

Aetna Voluntary Plans

Read the materials in this enrollment kit and ask questions. If you or your family need to know more, or don’t completely understand something, please call us toll free at 1-888-772-9682 or visit www.aetna.com/src. We’re here to answer questions before and after you enroll. Fill out your Enrollment/Change Request form. Then follow the instructions below to enroll online or by telephone, using the information you wrote on the form. You do not need to give this form to your employer. If you are currently enrolled, you must reenroll if you wish to continue your coverage.

To enroll online: A

Go to www.aetna.com/src.

B

Click on Log In, which will take you to the account access page.

C

Select Log In from the menu. Enter the user name and password. User name: 801289 Password: 4559

D

Choose Enrollment from the panel on the left. Then follow the online instructions.

E

When complete, print a copy of the Confirmation page for your records. Your Confirmation Number is proof of successful enrollment. Do not hand anything in to your employer.

To enroll by telephone: A

Circle the number that matches the level of coverage you want. Fixed Benefits Plan You may enroll in only one medical option. Coverage is not available if you live and work in New Hampshire.

No coverage ............................................ 0 Option 1 Yourself only ........................................... 1 Yourself plus one.................................... 2 Yourself and family ................................ 3 Option 2 Yourself only ........................................... 4 Yourself plus one.................................... 5 Yourself and family ................................ 6

B

Write down the number you circled above. This is the Benefit Code you will need when you call.

______ Fixed Benefits Plan

C

Next, call 1-800-977-6974 to enroll. Follow the instructions you hear on the phone. Your access code is 4559.

D

Listen for your Confirmation Number at the end of your call. Write it here: _________________________________________ The number is proof of successful enrollment. If you enroll your dependent(s), please stay on the phone to give your dependent information to a Customer Service representative, Monday through Friday, 8 a.m. to 6 p.m. If enrolling outside of these times, please call again later to give your information.

E

Keep your completed Enrollment/Change Request form and this enrollment guide for your records. Do not hand anything in to your employer.

12.03.432.1 PDSTechnic (11/13)

a

How to make changes You may make changes to your enrollment at any time before the end of your enrollment period by following the enrollment instructions on the front of this guide. If your enrollment period is over, you will need a Qualifying Life Event (QLE) to make changes. You must make your changes within 30 days of the QLE. For a list of QLEs, please see the back of your Enrollment/Change Request form, ask your employer or call 1-888-772-9682. Make changes by filling out an Enrollment/Change Request form. Then follow the instructions below to make changes, online or by telephone, using the information you wrote on the form. You do not need to give this form to your employer.

To make changes online: A

Go to www.aetna.com/src.

B

Click on Log In, which will take you to the account access page.

C

Select Log In from the menu. Enter the user name and password. User name: 801289 Password: 4559

D

Choose Enrollment from the panel on the left. Then follow the online instructions to make changes.

E

After you have made your changes, print a copy of the Confirmation page for your records. Your Confirmation Number is proof that your changes are successful. Do not hand anything in to your employer.

To make changes by telephone: A

Call 1-800-977-6974 to make changes. Follow the instructions you hear on the phone. Your access code is 4559.

B

Listen for your Confirmation Number at the end of your call. Write it here: _________________________________________ Your changes have not been made until you get a Confirmation Number. If you enroll your dependent(s), please stay on the phone to give your dependent information to a Customer Service representative, Monday through Friday, 8 a.m. to 6 p.m. If enrolling outside of these times, please call again later to give your information.

C

Keep your completed Enrollment/Change Request form and this guide for your records. Do not hand anything in to your employer.

Insurance plans are underwritten by Aetna Life Insurance Company (Aetna) and administered by Aetna or Strategic Resource Company (SRC), an Aetna company. Information is believed to be accurate as of the production date; however, it is subject to change. Policy forms issued include GR-9/GR-9N, GR-29/GR-29N, GR96172, and GR96173. 12.03.432.1 PDSTechnic (11/13)

a

a

PDS Technical Services 801289

Aetna Voluntary Plans (formerly Aetna Affordable Health Choices®) Enrollment/Change Request Insurance plans are underwritten by Aetna Life Insurance Company (Aetna) and administered by Aetna or Strategic Resource Company (SRC), an Aetna company.

Instructions: Read and fill out the Enrollment/Change Request (all pages). You must re-enroll in coverage.

INFORMATION ABOUT YOU Complete all information. Print your name (first, middle initial, last) Home address Home phone

Social Security Number Apartment number

Work phone

City

Email address

Date of birth (MM/DD/YYYY) State

Sex

( ) ( ) ACTION YOU WANT TO TAKE Check the box next to the action you want to take.

 Male  Female

Zip code

Primary language spoken (Idioma principal)

I am not currently enrolled and I want to…

 Enroll in the coverage choices selected below.  Decline this opportunity to participate.

I am currently enrolled and I want to…

 Make changes to my current coverage choices (add, increase, drop, decrease) as selected below. All of my other coverage choices will remain the same as previously elected. (If outside of an open enrollment, see “Making Changes Outside of an Open Enrollment.”)  Update my personal and/or my dependent information.  Drop all of my current coverage choices.

Your payroll deductions will be taken before taxes are taken.

YOUR COVERAGE CHOICES Check () the box for the level of coverage you want. Coverage type

Coverage level

Fixed Benefits Plan You may enroll in one medical option only.

 No Fixed Benefits Plan Option 1  Yourself only........................................................................................................................................................................ $  Yourself plus one................................................................................................................................................................. $  Yourself and family.............................................................................................................................................................. $ Option 2  Yourself only........................................................................................................................................................................ $  Yourself plus one................................................................................................................................................................. $  Yourself and family.............................................................................................................................................................. $

Weekly cost

21.06 46.81 67.40 25.76 57.38 82.68

YOUR AUTHORIZATION You must sign and date this Enrollment/Change Request for all new enrollments or coverage changes. I represent that all information supplied in this Enrollment/Change Request is true and complete to the best of my knowledge and/or belief. I have read and agree to the Conditions of Enrollment on the reverse side of this Enrollment/Change Request. Your signature

Today’s date (MM/DD/YYYY)

Do you have a disability which affects your ability to communicate or read?  Yes  No If “Yes,” please indicate the nature of your disability. ____________________________

EMPLOYER GROUP INFORMATION This section is to be completed by your employer. Employee ID

Hire date (MM/DD/YYYY)

Pay type

Location or site code

Authorized signature

AFBP 12.08.303.1-TX

This Enrollment/Change Request is not proof of coverage.

Total deduction ($)

Effective date (MM/DD/YYYY)

Title

Today’s date (MM/DD/YYYY)

801289 / PDSTechnic DE - 11/21/2013

INFORMATION ABOUT YOU Repeat your name and Social Security number here. Print your name (first, middle initial, last)

Social Security Number

INFORMATION ABOUT YOUR DEPENDENTS List the dependents for whom you are adding/changing/removing coverage. If you have more dependents, write down their information on a separate sheet and attach it to this Enrollment/Change Request.  Add Print dependent’s name (first, middle initial, last)  Change  Remove Sex Date of birth

Social Security Number

 Male /  Female Relationship:  Spouse

 Child

 Other (Specify): ______________________________________________

Address (if different than yours)

 Add  Change  Remove

City

Print dependent’s name (first, middle initial, last) Sex  Male /  Female

State

Zip code

Social Security Number

Date of birth

Relationship:  Spouse

 Child

 Other (Specify): ______________________________________________

Address (if different than yours)

 Add  Change  Remove

City

Print dependent’s name (first, middle initial, last) Sex  Male /  Female

State

Zip code

Social Security Number

Date of birth

Relationship:  Spouse

 Child

 Other (Specify): ______________________________________________

Address (if different than yours)

City

State

Zip code

MAKING CHANGES OUTSIDE OF AN OPEN ENROLLMENT Please read below to see if you are able to make changes to your coverage. If your deductions are taken before taxes are taken out of your pay, you can change your coverage during the plan year only if you have a Qualifying Life Event (QLE). QLEs fall under one of these two categories: Loss of Other Coverage (LOC): If you previously declined health coverage because you or your dependents were already covered under another health plan and you or your dependents have lost that other coverage, you may be able to enroll yourself and your dependents. If you had a recent LOC, go to the list on the right and check the box next to your LOC and supply the date of the LOC. Family Status Change (FSC): Whether you are currently enrolled or previously declined coverage, you may be able to add or increase, drop or decrease coverage when you experience certain FSC events. If you had a recent FSC, go to the list on the right and check the box next to your FSC and supply the date of the FSC.

Loss of Other Coverage (LOC):  Divorce, legal separation or death  Termination of employment of a dependent  Reduction of a dependent’s hours  Termination of your or your dependents’ COBRA rights  Loss of employer’s contribution to spouse’s coverage  Dependent child losing eligibility as a dependent  Other loss of coverage Family Status Change (FSC):  Divorce, legal separation or death  Marriage  Birth or adoption of a dependent  Other Date of LOC or FSC (mm/dd/yyyy)

AFBP 12.08.303.1-TX

This Enrollment/Change Request is not proof of coverage.

801289 / PDSTechnic DE - 11/21/2013

CONDITIONS OF ENROLLMENT Applicant acknowledgments and agreements On behalf of myself and the dependents listed on this Enrollment/Change Request, I agree to or with the following: 1. I acknowledge that by enrolling in an Aetna plan coverage is underwritten by Aetna Life Insurance Company (referred to as "Aetna") 151 Farmington Avenue, Hartford, CT 06156 and administered by Aetna or Strategic Resource Company (SRC, an Aetna company), 221 Dawson Road, Columbia, SC 29223. 2. I authorize deductions from my earnings for any contributions required for coverage and I agree to make any necessary payments as required for coverage. 3. I understand and agree that this Enrollment/Change Request may be transmitted to Aetna or its agent by my employer or its agent. I authorize any physician, other healthcare professional, hospital or any other healthcare organization ("Providers") to give Aetna or its agent information concerning the medical history, services or treatment provided to anyone listed on this Enrollment/Change Request, including those involving mental health, substance abuse and HIV/AIDS. I further authorize Aetna to use such information and to disclose such information to affiliates, providers, payors, other insurers, third party administrators, vendors, consultants and governmental authorities with jurisdiction when necessary for my care or treatment, payment for services, the operation of my health plan, or to conduct related activities. I have discussed the terms of this authorization with my spouse and competent adult dependents and I have obtained their consent to those terms. I understand that this authorization is provided under state law and that it is not an "authorization" within the meaning of the federal Health Insurance Portability and Accountability Act. This authorization will remain valid for the term of the coverage and so long thereafter as allowed by law. I understand that I am entitled to receive a copy of this authorization upon request and that a photocopy is as valid as the original. 4. The plan documents will determine the rights and responsibilities of member(s) and will govern in the event they conflict with any benefits comparison, summary or other description of the plan. 5. I understand and agree that with the exception of Aetna Rx Home Delivery®, all participating providers and vendors are independent contractors and are neither agents nor employees of Aetna. Aetna Rx Home Delivery, LLC, is a subsidiary of Aetna Inc. The availability of any particular provider cannot be guaranteed and provider network composition is subject to change. Notice of the change shall be provided in accordance with applicable state law. 6. Misrepresentation: Any person who knowingly and with intent to injure, defraud or deceive any insurance company or other person files an application for insurance or statement of claim containing any intentional misrepresentation of material fact or conceals, for the purpose of misleading, information concerning any fact material thereto may commit a fraudulent insurance act, which may be a crime and may subject such person to criminal and civil penalties. Attention Pennsylvania Residents: Any person who knowingly and with intent to defraud any insurance company or other person files an application for insurance or statement of claim containing any materially false information or conceals, for the purpose of misleading, information concerning any fact material thereto commits a fraudulent insurance act, which is a crime and subjects such person to criminal and civil penalties. Attention Rhode Island Residents: Any person who knowingly presents a false or fraudulent claim for payment of a loss or benefit or knowingly presents false information in an application for insurance is guilty of a crime and may be subject to fines and confinement in prison.

AFBP 12.08.303.1-TX

This Enrollment/Change Request is not proof of coverage.

801289 / PDSTechnic DE - 11/21/2013

Aetna Plans

Missed Premium Payment Coupon

Aetna Life Insurance Company Company name

Group number

Today’s date (mm/dd/yyyy)

Member name (last, first, middle initial)

Member daytime telephone number

Member Social Security number

Payment will be applied to the oldest gap in coverage within the last 45 days from the postmark on your mailed payment. To find out what gaps in coverage you may have, please call us toll free at 1-888-772-9682. _______________________ X Number of pay periods missed

$ ___________________________ = Amount of deduction per pay period

$

________________________ Full premium payment due

Instructions: Make a copy of this page. Complete the payment coupon. Cut along the dotted line. Mail coupon with your full amount, made payable to SRC/Aetna, to: SRC Missed Premiums P.O. Box 534739 Atlanta, GA 30353-4739

What if I miss a payroll deduction? Your coverage will not begin until you have your first payroll deduction. Each payroll deduction pays for coverage for one payroll period. If you miss a payroll deduction after your coverage begins, you will not have coverage during the time that payroll deduction would cover, unless you pay the full missed premium directly to SRC. Will my insurance be canceled if I don’t make up a missed premium? Once your coverage has begun, it will not be canceled because you do not make up a missed premium. However, no claims will be paid for losses or covered expenses that occur during the period for which premium is unpaid. How do I pay my missed premium? To pay by personal check, cashier’s check, or money order, make payable to SRC/Aetna and send with a completed copy of the coupon above to: SRC Missed Premiums, P.O. Box 534739, Atlanta, GA 30353-4739. You can get additional payment coupons from www.aetna.com/src, or by calling 1-888-772-9682. Can I pick which missed premiums I wish to pay? No. Your missed premium payment will always be applied to the oldest gap in coverage within the last 45 days (from the postmark on your mailed payment). You cannot choose to cover a later gap in coverage if you have an earlier gap within the past 45 days from the date your payment is postmarked. To find out what gaps in coverage you may have, please call toll free 1-888-772-9682, Monday through Friday, 8 a.m. to 6 p.m. How long do I have to pay a missed premium? You may pay for a gap in coverage that is up to 45 days old, from the date your payment is postmarked. Can I pay just a part of a missed premium? No. You must pay the full premium deduction that was missed in your paycheck, for all coverage you have. We cannot accept partial payments. If I become ineligible or my employment ends, can I continue coverage with missed premium payments? No. If your coverage terminates, you may not continue coverage by paying missed premiums.

Insurance plans are underwritten by Aetna Life Insurance Company (Aetna) and administered by Aetna or Strategic Resource Company (SRC), an Aetna company. Information is believed to be accurate as of the production date; however, it is subject to change. Policy forms issued include GR-9/GR-9N, GR-29/GR-29N, GR96172, and GR96173. 12.03.386.1 A (06/13)

a

Important Disclosure Information Aetna Affordable Health Choices® Indemnity Plans Plan of Benefits

■

Your plan of benefits will be determined by your plan sponsor and underwritten by the Aetna Life Insurance Company, 151 Farmington Avenue, Hartford, Connecticut, 06156. The benefits and main points of the Group Policy for persons covered under your plan of benefits will be set forth in the Booklet-Certificate which will be provided to you at a later date.

■

After-Hours Care You may call your doctor's office 24 hours a day, 7 days a week if you have medical questions or concerns. You may also consider visiting participating Urgent Care facilities.

You are responsible for any copayments, coinsurance and deductibles for covered services. These obligations are paid directly to the provider or facility at the time the service is rendered. Copayment, coinsurance and deductible amounts are listed in your benefits summary and plan documents.

Behavioral Health Provider Safety Data Available For information regarding our Behavioral Health provider network safety data, please go to www.aetna.com and review the quality and patient safety links posted: www.aetna.com/docfind/quality.html#jcaho. You may select the quality checks link for details regarding our providers' safety reports.

Advance Directives An advance directive is a legal document that states your wishes for medical care. It can help doctors and family members determine your medical treatment if, for some reason, you can't make decisions about it yourself.

Claims Payment for Nonparticipating Providers and Use of Claims Software

There are three types of advance directives:

■

■

If your plan includes coverage for out-of-network services, and you obtain coverage under this portion of your plan, you should be aware that Aetna generally determines payment for an out-of-network provider by referring to (i) commercially available data reflecting the customary amount paid to most providers for a given service in that geographic area or (ii) by accessing other contractual arrangements. If such data is not commercially available, our determination may be based upon our own data or other sources. Aetna may also use computer software (including ClaimCheck®) and other tools to take into account factors such as the complexity, amount of time needed and manner of billing. You may be responsible for any charges Aetna determines are not covered under your plan.

Living will - spells out the type and extent of care you want to receive. Durable power of attorney - appoints someone you trust to make medical decisions for you. Do-not-resuscitate order - states that you don't want to be given CPR if your heart stops or if you stop breathing.

You can create an advance directive in several ways: ■

■

Get an advance medical directive form from a health care professional. Certain laws require health care facilities that receive Medicare and Medicaid funds to ask all patients at the time they are admitted if they have an advance directive. You don't need an advance directive to receive care. But we are required by law to give you the chance to create one. Ask for an advance directive form at state or local offices on aging, bar associations, legal service programs, or your local health department.

www.aetna.com 04.28.302.1-SRC C (9-08)

Create an advance directive using computer software designed for this purpose.

Advanced Directives and Do Not Resuscitate Orders. American Academy of Family Physicians, March 2005. (Available at http://familydoctor.org/003.xml?printxml)

Cost Sharing

■

Work with a lawyer to write an advance directive.

1

Technology Review

Clinical Policy Bulletins

Aetna reviews new medical technologies, behavioral health procedures, pharmaceuticals and devices to determine which one should be covered by our plans. And we even look at new uses for existing technologies to see if they have potential. To review these innovations, we may:

Aetna's CPBs describe Aetna's policy determinations of whether certain services or supplies are medically necessary or experimental or investigational, based upon a review of currently available clinical information.

■

■

■

■

Study medical research and scientific evidence on the safety and effectiveness of medical technologies.

Clinical determinations in connection with individual coverage decisions are made on a case-by case basis consistent with applicable policies.

Consider position statements and clinical practice guidelines from medical and government groups, including the federal Agency for Health care Research and Quality.

Aetna's CPBs do not constitute medical advice. Treating providers are solely responsible for medical advice and for your treatment. You should discuss any CPB related to your coverage or condition with your treating provider.

Seek input from relevant specialists and experts in the technology.

While Aetna's CPBs are developed to assist in administering plan benefits, they do not constitute a description of plan benefits. Each benefit plan defines which services are covered, which are excluded, and which are subject to dollar caps or other limits. You and your providers will need to consult the benefit plan to determine if there are any exclusions or other benefit limitations applicable to this service or supply.

Determine whether the technologies are experimental or investigational.

You can find out more on new tests and treatments in our Clinical Policy Bulletins. You can find the bulletins at www.aetna.com, under the "Members and Consumers" menu.

CPBs are regularly updated and are therefore subject to change. Aetna's CPBs are available online at www.aetna.com.

Medically Necessary "Medically necessary" means that the service or supply is provided by a physician or other health care provider exercising prudent clinical judgment for the purpose of preventing, evaluating, diagnosing or treating an illness, injury or disease or its symptoms, and that provision of the service or supply is: ■

■

■

■

Filing a Complaint or Appeal Aetna is committed to addressing your coverage issues, complaints and problems. If you have a coverage issue or other problem, call Member Services at the toll free number on your ID card If Member Services is unable to resolve your issue to your satisfaction, it will be forwarded to the appropriate department for handling.

In accordance with generally accepted standards of medical practice; Clinically appropriate in accordance with generally accepted standards of medical practice in terms of type, frequency, extent, site and duration , and considered effective for the illness, injury or disease;

If you are dissatisfied with the outcome of your initial contact, you may file an appeal. Your appeal will be decided in accordance with the procedures applicable to your plan and applicable state law. Refer to your plan documents for further details regarding your plan's appeal procedure.

Not primarily for the convenience of you, or for the physician or other health care provider; and Not more costly than an alternative service or sequence of services at least as likely to produce equivalent therapeutic or diagnostic results as to the diagnosis or treatment of the illness, injury or disease.

About Coverage Decisions Sometimes we receive claims for services that may not be covered by your health benefits plan or that aren't in line with the terms of your plan. It can be confusing - even to your doctors. Our job is to make coverage decisions based on your specific benefits plan.

For these purposes "generally accepted standards of medical practice" means standards that are based on credible scientific evidence published in peer-reviewed medical literature generally recognized by the relevant medical community, or otherwise consistent with physician specialty society recommendations and the views of physicians practicing in relevant clinical areas and any other relevant factors.

If a claim is denied, we'll send you a letter to let you know. If you don't agree you can file an appeal. To file an appeal, follow the directions in the letter that explains that your claim was denied. Our appeals decisions will be based on your plan provisions and any state and federal laws or regulations that apply to your plan. You can learn more about the appeal procedures for your plan from your plan documents.

2

External Review

Interpreter/Hearing Impaired

Aetna established an external review process to give you the opportunity of requesting an objective and timely independent review of certain coverage denials. Once the applicable appeal process has been exhausted, you may request an external review of the decision if the coverage denial, for which you would be financially responsible, involves more than $500, and is based on lack of medical necessity or on the experimental or investigational nature of the proposed service or supply. Standards may vary by state, if a state-mandated external review process exists and applies to your plan.

When you require assistance from an Aetna representative, call us during regular business hours at the number on your ID card. Our representatives can: ■

Answer benefits questions

■

Find care outside your area

■

Advise you on how to file complaints and appeals

■

■

Connect you to behavioral health services (if included in your plan) Find specific health information

Multilingual hotline - 1-888-982-3862 (140 languages are available. You must ask for an interpreter.) TDD 1-800-628-3323 (hearing impaired only)

An Independent Review Organization (IRO) will assign the case to a physician reviewer with appropriate expertise in the area in question. After all necessary information is submitted, an external review generally will be decided within 30 calendar days of the request.

Quality Management Programs

Expedited reviews are available when a your physician certifies that a delay in service would jeopardize your health. Once the review is complete, the plan will abide by the decision of the external reviewer. The cost for the review will be borne by Aetna (except where state law requires you to pay a filing fee as part of the state mandated program).

Call Aetna to learn about the specific quality efforts we have under way in your local area. Ask Member Services for the phone number of your regional Quality Management office. If you would like information about Aetna Behavioral Health's Quality Management Program, ask Member Services for the phone number of your Care Management Center Quality Management office.

Certain states mandate external review of additional benefit or service issues; some may require a filing fee. In addition, certain states mandate the use of their own external review process for medical necessity and experimental/ investigational coverage decisions. For further details regarding your plan's appeal process and the availability of an external review process, call the Member Services toll-free number listed on your ID card. You may obtain an external review request form from Member Services. You also may call your state insurance or health department or consult their website for additional information regarding state mandated external review procedures.

Privacy Notice Aetna considers personal information to be confidential and has policies and procedures in place to protect it against unlawful use and disclosure. By "personal information," we mean information that relates to your physical or mental health or condition, the provision of health care to you, or payment for the provision of health care to you. Personal information does not include publicly available information or information that is available or reported in a summarized or aggregate fashion but does not identify you. When necessary or appropriate for your care or treatment, the operation of our health plans, or other related activities, we use personal information internally, share it with our affiliates, and disclose it to health care providers (doctors, dentists, pharmacies, hospitals and other caregivers), payors (health care provider organizations, employers who sponsor self-funded health plans or who share responsibility for the payment of benefits, and others who may be financially responsible for payment for the services or benefits you receive under your plan), other insurers, third party administrators, vendors, consultants, government authorities, and their respective agents. These parties are required to keep personal information confidential as provided by applicable law. Participating network providers are also required to give you access to

Member Rights & Responsibilities You have the right to receive a copy of our Member Rights and Responsibilities Statement. This information is available to you online at www.aetna.com/about/MemberRights/. You can also obtain a print copy by contacting Member Services at the number on your ID card.

Member Services To request additional information regarding benefits, copayments or other charges, or how to file a claim, complaint or appeal, or if you have any other questions, you can contact member Services at the toll-free number on your ID card.

www.aetna.com 3

your medical records within a reasonable amount of time after you make a request. Some of the ways in which personal information is used include claims payment; utilization review and management; medical necessity reviews; coordination of care and benefits; preventive health, early detection, and disease and case management; quality assessment and improvement activities; auditing and anti-fraud activities; performance measurement and outcomes assessment; health claims analysis and reporting; health services research; data and information systems management; compliance with legal and regulatory requirements; formulary management; litigation proceedings; transfer of policies or contracts to and from other insurers, HMOs and third party administrators; underwriting activities; and due diligence activities in connection with the purchase or sale of some or all of our business. We consider these activities key for the operation of our health plans. To the extent permitted by law, we use and disclose personal information as provided above without your consent. However, we recognize that you may not want to receive unsolicited marketing materials unrelated to your health benefits. We do not disclose personal information for these marketing purposes unless you consent. We also have policies addressing circumstances in which you are unable to give consent. To obtain a hard copy of our Notice of Privacy Practices, which describes in greater detail our practices concerning use and disclosure of personal information, please write to Strategic Resource Company (SRC), Post Office Box 14079, Lexington, KY 40512-4079. You can also visit our Internet site at www.aetna.com/docfind/custom/aahc/. You can link directly to the Notice of Privacy Practices by Plan Type, by selecting the "Privacy Notices" link at the bottom of the page, and selecting the link that corresponds to you specific plan.

4

Other Disclosures Louisiana Aetna will not in any way use the results of genetic testing to discriminate against applicants or enrollees.

Michigan Intractable Pain Coverage Aetna provides benefits for the evaluation and treatment of intractable pain when it is determined to be medically necessary and otherwise eligible by Aetna. Intractable pain means "a pain state in which the cause of the pain cannot be removed or otherwise treated and which, in the generally accepted practice of allopathic or osteopathic medicine, no relief of the cause of the pain or cure of the cause of the pain is possible or none has been found after reasonable efforts, including, but not limited to, evaluation by the attending physician and by one or more other physicians specializing in the treatment of the area, system, or organ of the body perceived as the source of the pain." To obtain this and further information on the health plan, you may call Member Services at 1-888-772-9682.

www.aetna.com 5

Health Insurance Portability and Accountability Act Note: The following information is provided to inform you of certain provisions contained in the Group Health Plan, and related procedures that may be utilized by you in accordance with Federal law. Special Enrollment Rights

Request for Certificate of Creditable Coverage

If you are declining enrollment for yourself or your dependents (including your spouse) because of other health insurance or group health plan coverage, you may be able to enroll yourself and your dependents in this plan if you or your dependents lose eligibility for that other coverage (or if the employer stops contributing towards your or your dependents' other coverage). However, you must request enrollment within 31 days after your or your dependents' other coverage ends (or after the employer stops contributing toward the other coverage). In addition, if you have a new dependent as a result of marriage, birth, adoption or placement for adoption, you may be able to enroll yourself and your dependents. However, you must request enrollment within 31 days after the marriage, birth, adoption or placement for adoption. To request special enrollment or obtain more information, contact your benefits administrator.

If you are a member of an insured plan sponsor or a member of a self insured plan sponsor who have contracted with us to provide Certificates of Prior Health Coverage, you have the option to request a certificate. This applies to you if you are a terminated member, or are a member who is currently active but who would like a certificate to verify your status. As a terminated member, you can request a certificate for up to 24 months following the date of your termination. As an active member can request a certificate at any time. To request a Certificate of Prior Health Coverage, please contact Member Services at the telephone number listed on your ID card.

If you need this material translated into another language, please call Member Services at 1-888-772-9682. Si usted necesita este documento en otro idioma, por favor llame a Servicios al Miembro al 1-888-772-9682.

Health benefits and health insurance plans are underwritten by Aetna Life Insurance Company and administered by Strategic Resource Company.

6