How to Conduct Employee PERFORMANCE EVALUATIONS

A One-Day Critical Skills Seminar for Managers How to Conduct Employee PERFORMANCE EVALUATIONS Gain critical techniques to ensure accurate performan...
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A One-Day Critical Skills Seminar for Managers

How to Conduct Employee

PERFORMANCE EVALUATIONS Gain critical techniques to ensure accurate performance evaluations that boost morale and productivity, while creating measurable goals and expectations for your team.

ENROLL TODAY! Learn how to … n

Set measurable, meaningful performance expectations

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Avoid the time crunch and paper blizzard that often accompany performance evaluations

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Provide an objective, accurate assessment that clearly highlights areas for improvement

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Overcome the evaluation fear factor and create a dynamic, productive process

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Navigate the tricky relationship of raises and performance

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Raise the bar for employees who are already productive and turn things around for struggling staff members

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Follow through after the evaluation to ensure progress continues and agreements are kept

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Cover difficult evaluation topics without incurring anger

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Create a dialogue with the employee without losing control of the evaluation

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And much, much more!

Enroll Today! www.pryor.com or 1-800-556-2998

Call 1-800-556-2998

Fax 913-967-8842

Online www.pryor.com

Mail Fred Pryor Seminars P.O. Box 219468 Kansas City, MO 64121-9468

IF YOU’RE

THINKING

YOUR STAFF



IS PROBABLY THINKING …

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“Evaluations are a paperwork nightmare! They take too much time away from critical tasks.”

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“I’ve never been trained on how to give a review. I’m afraid I’ll blow it.”

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“Our evaluations are always late, and they don’t really say much.”

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“I don’t want to hurt employees’ feelings, so I go soft, but I may not be getting through, which in the long run could hurt them more.”

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“I feel like I’m under attack in reviews, and the appraisal is so one-sided. I want to have my views considered in the process too.”

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“Things actually seem worse in our department after evaluations. We’d be better off without them.”

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“When it comes to reviews, you’re only as good as your last project. All the good work I did early in the review period is forgotten.”

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“Employees expect a raise when they’re evaluated, but our company isn’t giving them. How can I keep staff motivated without raises?”

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“My manager brought up stuff I’d never heard about before. How fair is that? ”

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“No raise? This review doesn’t mean much, if there’s no reward to go with it.”

Considering the time they take … the turmoil they often create … and the lack of positive change that often follows, it’s easy to see why managers — and staffers — dread performance reviews. The fear and loathing many managers feel about giving performance evaluations is second only to the feelings they have about firing someone. What makes performance evaluations so awful? The truth is, they are often seen as…

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Inconsistent in their feedback

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Limited — covering an inadequate number of performance markers

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Subjective — based on how the manager feels about the employee on review day

www.pryor.com

or

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Too time-consuming

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An opportunity to deliver bad news

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Pointless — lacking a follow-up plan for change

It doesn’t have to be this way. And it won’t be after you start using the strategies you learn in this exceptional one-day seminar for managers and supervisors. The techniques you implement will help you transform your performance evaluation process into the valuable tool you’ve always wished it could be. Instead of holding performance evaluations because you have to, you’ll jump eagerly into the process because it delivers so much value to your team.

1-800-556-2998

GAIN SKILLS IN 4 KEY AREAS 1. Setting performance expectations and preparing for evaluations so that they lead to improved performance. Employees deserve well-thought-out, welldocumented assessments of their performance, as well as clear guidelines for improvement. Using strategies and techniques you will learn at this seminar, you will be able to provide a worthwhile, thorough, and helpful appraisal of each staff member — without spending a great deal of time in last-minute preparation.

2. How to provide an objective, accurate assessment of all employees. Employees are understandably upset when a supervisor provides a poorly developed performance appraisal, particularly one that doesn’t reflect their work over the full time period covered by the review. Learn ways to ensure you provide a fair, balanced, and comprehensive view of performance, regardless of the staff member’s relationship with you, and get tips for defusing anxiety — both yours and your employee’s.

3. The dynamics of giving feedback to team members. Ever notice how some managers seem to be able to provide advice and criticism to employees in such a way that it is accepted as constructive and supportive? After this seminar, you can be one of these valuable leaders. Discover how to take the emotion out of performance evaluations and put the focus on the future. Encourage dialogue so you can not only understand how individuals feel about their performance, but also provide actionable feedback that sets the stage for the next review.

4. Follow-up and follow-through to enhance the value of the evaluation. An evaluation is only as valuable as the change that follows. After this seminar, you will know the steps to take to ensure the review process leads to improved performance, increased teamwork, and a higher level of job satisfaction for the entire team. What you do in the weeks following staff reviews is as important as the actions of your employees.

How Your Organization Will Benefit Your managers and supervisors will immediately

employees to achieve more, productivity soars,

see the value of this exciting program. It will make

teamwork improves, and your entire organization

them stronger, more capable performers in one

becomes stronger, from the ground up. It’s the

of their toughest jobs — evaluating staff. But

best investment your company can make in

the ultimate benefit is to your organization. When

your managerial staff. For maximum benefit,

your managers and supervisors are able to use

we encourage you to enroll your entire team

performance evaluations to motivate and redirect

of managers and supervisors.

Enroll Today!

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MASTER THE CRITICAL PHASES OF EFF This is the seminar that will equip you with the skills to develop, write, deliver, and follow up on performance evaluations. The information in this program has the power to make you a better, more capable manager and resource for your organization. Don’t miss out on the most important seminar you will attend this year. Set strong, actionable expectations and prepare for the evaluation in a way that leads to improved performance

The key to writing objective documentation that defines expectations, assesses performances, and suggests options for development and improvement

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Understanding how to apply essential communication strategies that can turn a review session into a helpful dialogue

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The role an employee’s job description must play in your evaluation

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How to identify and prepare for potential trouble spots

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Meeting employee expectations — what staff members have a right to expect from their evaluations

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A plan for developing and scheduling the evaluation — critical steps you must not overlook

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The ironclad “do’s and don’ts” when you use a computerized evaluation system

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When should pay raises be part of your evaluation process? Alternative solutions that take the heat off this sensitive subject

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The differences between a traditional and a developmental approach to performance evaluation — which is better for your team?

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How to know if 360º feedback is right for your organization

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Tips for avoiding legal hot water

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Can an evaluation ever be successfully delivered online or by phone?

Give an accurate and objective assessment of each employee

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How to effectively — and fairly — evaluate difficult personality types, bad attitudes, and emotional employees

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Tips to help you avoid the “golden child” and “bad seed” mindsets and evaluate employees on their true performance

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Master the dynamics of giving feedback to staff n

Tips to overcome the evaluation fear factor and create a dynamic, productive process

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Steps you can take to create a collaborative, cooperative environment in the evaluation

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When to use an observer as a witness during an evaluation

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3 ways to neutralize the angry or emotional employee who loses control during the evaluation process

1-800-556-2998

FECTIVE

PERFORMANCE EVALUATIONS

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How to be sure you deliver objective feedback focused strictly on performance improvement

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The criticism trap: what it is and why you must never go there

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How to avoid common evaluation missteps even top managers make

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Types of feedback that are guaranteed to encourage and motivate employees to higher levels of achievement

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Strategies for using the evaluation process to turn even the “Average Joe” performer into a superstar

Enhance the value of an evaluation with follow-up and follow-through n

A process for keeping employees informed and involved throughout the year so the performance review holds no surprises

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Post-evaluation steps every manager must take to maximize the value of the review

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How and why to write objective documentation following an evaluation

WHO SHOULD ATTEND THIS PROGRAM? Managers Supervisors Team leaders Human resources professionals Anyone responsible for evaluating employee perform-

GUARANTEED RESULTS! All of our seminars are 100% SATISFACTION

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Ensuring that agreed-upon goals don’t fall through the cracks

GUARANTEED! We’re confident that this

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How to maintain control and provide continued guidance to the employee who doesn’t agree with your evaluation

best strategies to enhance the value of

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What to do about an angry employee who vents to others following the review The best ways to recognize and reward employees for a job well done

seminar will provide you with the latest and employee evaluations. If for any reason you are dissatisfied, send us a letter (Attn: Customer Relations) within 30 days of your seminar attendance stating the reason you were not satisfied, and we will arrange for you to attend another one of our seminars or receive a full refund — hassle-free.

Enroll Today!

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Be honest — how many of these situations have you faced? n

“I’m exasperated. I just don’t know what to do with the employee who won’t agree with anything that reflects poorly on his performance.”

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“In our team-focused environment, I dislike being put in the role of judge and jury over people I have to work with every day.”

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“I’m frustrated — upper management just doesn’t support me in the feedback I give employees.”

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“No matter how carefully I word an evaluation, my employee holds a grudge, and I feel like he is out to get me after the evaluation.”

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“I avoid giving negative evaluations because I feel like it reflects poorly on me with my manager.”

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“My employee went to my manager about her evaluation and damaged my credibility. I’m having a tough time forgiving both of them.”

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“I occasionally fudge on a performance evaluation to avoid unpleasant confrontations.”

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“I’ve been a victim of the ‘feedback-seeking game’ where a poor employee puts me on the spot by seeking verbal feedback in front of people. When I avoid making him look bad, he ends up throwing my comments back at me in his evaluations.”

If you’ve felt the pain of even one of these scenarios, you owe it to yourself to attend this one-day seminar. By the end of the day, you will know exactly what to do to gain control of each of these situations.

Receive a Reference Guide to Help You with All Future Evaluations The day of the seminar you will gain a wealth of ideas to improve both the quality and results of your performance evaluations. From tips for handling a difficult employee during the evaluation to strategies to help you develop actionable feedback and ideas that encourage dialogue between you and your employee, this seminar will encompass much more than you could possibly remember on your own. That’s why we give you a professionally developed workbook.

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Within the workbook you will find not only key points from the presentation, but also space to record your own thoughts and observations. In addition, you’ll find an invaluable list of resources you can refer to for even more information about this important topic. The perfect complement to this program, the workbook is yours to take back to the office and use to refresh your skills each time you prepare to deliver a performance evaluation.

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www.pryor.com

or

1-800-556-2998

Registration Information

On-Site Training Solutions

Enroll Today! Hurry, our seats fill fast. Guarantee your enroll-

ment and pay your enrollment fee today! A confirmation will be e-mailed, faxed, or mailed to you once your registration is completed. Please make your preference known at time of registration. Payment is due before the program. Express Seminar Enrollment! Please be sure to provide us with your e-mail address or fax number and check the Express Seminar Enrollment box on the registration form. You will receive your e-mailed or faxed confirmation within 48 hours of our receiving your e-mailed, faxed, or mailed registration form.

PROGRAM SCHEDULE Check-in: Program:

8:30 a.m. – 9:00 a.m. 9:00 a.m. – 4:00 p.m.

CANCELLATIONS AND SUBSTITUTIONS

You may cancel your registration up to 10 business days before the program. Your registration fee will be refunded less a cancellation fee. If you need to cancel less than 10 business days prior to the program, you may 1) send a substitute from your organization or 2) transfer your registration fee to another program of your choice that is scheduled within 12 months of your original event. Please note that if you don’t cancel and don’t attend, you are still responsible for payment. Substitutions may be made at any time. Please Note n We will e-mail, fax, or mail your confirmation to you once your registration is completed. n You will be notified by e-mail, fax, and/or mail if any changes are made to your scheduled program (i.e., date, venue, city, or cancellation). n Walk-in registrations will be accepted as space allows. n Please, no audio or video recording. See your program leader for audio and video program availability. n Lunch and parking expenses are not included. n If using a purchase order, please attach it to a completed registration form and mail to us right away. n You will receive an attractive take-home Certificate of Attendance at the end of the program — great for framing or including in your personnel file. n Payment is due before the program.

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If you are tax-exempt, enter your tax-exempt number in Section 4 on the Registration Form. Please mail or fax a copy of your TaxExempt Certificate to us for payment processing. Thank you.

TAX DEDUCTION

If the purpose of attending a Fred Pryor seminar is to help you maintain or improve skills relating to employment or business, expenses relating to the program may be tax-deductible according to I.R.C. Reg. 1.162-5. Please consult your tax adviser.

Get the Results You’re Looking For! Bring our powerful, high-impact training programs to your organization and show your employees that you’re serious about their professional growth and achieving critical organizational goals and objectives.

Choose From Over 150 Courses! From management development to customer service, our comprehensive library of courses provides a learning experience that is engaging, interesting, and intriguing!

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www.pryor.com or call us at 1-800-944-8503 today!

Copyright 2005

Enroll Today!

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One-Day Seminar

ENROLL TODAY!

How to Conduct Employee

PERFORMANCE EVALUATIONS

Call 1-800-556-2998

Gain critical techniques to ensure accurate performance evaluations that boost morale and productivity, while creating measurable goals and expectations for your team.

Fax 913-967-8842



Cut through the interpersonal trauma of a manager’s most difficult job



Stop worrying about how an employee will take a less-than-positive review



Keep your organization out of legal hot water



Turn problem employees into star performers and star performers into superstars with great follow-up



Speed up your evaluation preparation process without shortchanging employees



Make sure your feedback leads to real change and a stronger team

■ Yes!

Online www.pryor.com Mail Fred Pryor Seminars P.O. Box 219468 Kansas City, MO 64121-9468

I’m ready to learn how to conduct employee performance evaluations!

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