How much do I have left?

SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section A - General Conversation Section B - Listening Comprehension Instructions Exa...
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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section A - General Conversation Section B - Listening Comprehension Instructions Examiner to: • Test the candidate’s comprehension in each of the areas outlined, using the Command Sheet plus a selection of notes and coins (£/pence or €/cents up to £10 or €10). Candidate to: • Have a blank sheet of paper for the spelling and number tests • Demonstrate comprehension by responding appropriately to the examiner’s instructions and questions. Commands and questions

Testing points

What is the exact time now?

Time

Can you tell me your date of birth (or other familiar date)?

Dates/years

How much is this? (place a sum of money exceeding £5 or €5)

Numbers

I buy a drink for £1.40/€1.40. How much do I have left?

Transactions

Please put (eg 65p) in front of/behind my/your pen/book etc.

Possessives

I am going to tell you the details of a client and I would like you to write them down: The name of the contact person is Mrs Christine Williams.

Spelling

The company name is H G Motorcycles Ltd

Spelling

And the phone number is 01634 725669

Number (continued on next page)

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section B - Listening Comprehension (continued) (Using the Command Sheet) Please could you show me - something blue/red/green etc? - something rectangular/round/oval etc? - something made of glass/paper etc - the biggest/smallest etc car

Colour Shape Material Superlatives

What is on the table?

Vocabulary

What do you think the (briefcase/palm top etc) is made of?

Materials

Where is the briefcase/jug/blue pen etc?

Position

How long does it take to fly from Paris to Berlin?

Duration

What time does the first/last etc plane from Paris arrive in Berlin?

Time

I want to arrive in Berlin before 6 p.m. Which train should I take?

Time

The plane costs €115, and the train costs €150. Which is cheaper/more expensive?

Comparatives

Examiner indicates the starting point (X) on the plan Sample instructions: You are here. Go straight ahead / turn left/right at the end of the corridor etc, and the room you want is in front of you/on your left etc. What room is it? Directions Which room is nearer to (.......), (x) or (y)?

Distance

Where is room (x)? Which room is next to/opposite/between (y)?

Prepositions

How do I get from (x) to (y)?*

Directions

* credit/distinction indicator

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section B

Listening Comprehension

COMMAND SHEET

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section C - The World of Work Instructions Examiner to: • Ask the candidate to describe their job (or, for those candidates not in work, the job of one of the characters on the picture sheet provided) • Ask a minimum of 1 question from each of the Key points sections Candidate to: • Describe their job (or the job of one of the characters on the sheet provided) • Respond to the examiner’s questions Key points Occupation and job title What is your job/What do you do? What is your job title?

(prompt sheet questions) What is his/her job? What is his/her job title

Place of work Who do you work for? Where do you work?

Who does he/she work for? Where does he/she work?

Working hours What hours do you work? Do you work the same hours every day?

What hours does he/she work Does he work the same hours every day?

Daily routines Can you describe a typical day at work?* Is each day the same? *

Can you describe a typical day at work?* Is each day the same? *

Very simple qualitative evaluation of job Do you like your job? What do you like/dislike about it? * Is your job interesting? *

Do you think he/she likes his/her job? What do you think he/she likes about it?* Do you think this is an interesting job?*

* credit/distinction indicators (e.g. the use of adverbials sometimes and usually in discussing routines, and more elaborate descriptors in job evaluation)

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section C CANDIDATE CUE CARD

Discussion THE WORLD OF WORK

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 - SET A Section D - Picture Description AT THE WAREHOUSE Instructions Examiner to: • Give the candidate the Picture to study (allow 1 minute maximum) • Ask a minimum of 6 and a maximum of 10 questions Candidate to: • Study the Picture • Answer the questions Questions 1. Where are these people? at a warehouse / at work 2. What kind of products do you think this warehouse is storing? Any plausible answer eg Internet books, CD’s etc * 3. How many people are in the picture? 6 / there are six 4. What is this employee doing? Speaking on an intercom system* 5. Why is she speaking? Any plausible response eg checking something * 6. What are these men here doing? collecting orders / stacking the shelves* 7. Why do you think this man is at the service desk? to enquire about an order / to look for an order 8. What is this woman doing? checking the order on the computer* 9. What time is it? 9.15 / quarter past nine 10. How long does the morning break last? 15 minutes 11. How long is it until the first break begins? 45 minutes / ¾ of an hour 12. What time does the lunch break begin? at 1 (o’clock) 13. What can you see on the right hand side? Water fountain / place to sit / notice board 14. What do you think people will do during their break? any plausible response eg have a cigarette / coffee / water * credit/distinction indicators

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section D CANDIDATE CUE CARD

Picture description AT THE WAREHOUSE

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section E - Role-play AT THE WAREHOUSE Instructions NOTE: The picture from Section D to be retained by the candidate Examiner to: • explain the procedure, referring to the Picture for Section D (you are the person sitting at the computer, the candidate is the person standing next to you). • give the candidate the Cue Card to study for 1 minute • check that the candidate understands the key vocabulary and instructions • initiate and guide the dialogue Candidate to: • study the Cue Card • respond to the examiner as indicated on the Cue Card

CANDIDATE CUE CARD (for Examiner reference) •

You work in the sales department of an Internet book company



You need to check a customer’s order. - Order number: GT487 - Customer’s name: Paragon Enterprise Ltd



They want to change one book (“Better Business Practice”) for another book (“Best Practice for Business”)



They also want to know if another order of theirs (RF907) has been sent out yet.

NOTE: The Examiner will take the part of the employee who is checking the details on the computer.

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section E - Role-play AT THE WAREHOUSE

CANDIDATE CUE CARD •

You work in the sales department of an Internet book company



You want the sales clerk to check a customer’s order: - Order number: GT487 - Customer’s name: Paragon Enterprise Ltd



They want to change one book (“Better Business Practice”) for another book (“Best Practice for Business”)



They also want to know if another order of theirs (RF907) has been sent out yet.

NOTE: The Examiner will take the part of the employee who is checking the details on the computer.

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SPOKEN ENGLISH FOR INDUSTRY AND COMMERCE (SEFIC) LEVEL 1 – SET A Section E - Role-play

AT THE WAREHOUSE Guided dialogue EXAMINER

Hello, what can I do to help?

CANDIDATE Yes, I need to check a customer’s order. EXAMINER

OK, what’s the order number?

CANDIDATE It’s GT487 EXAMINER

GT487 - yes, here we are - “Better Business Practice”. So what’s the problem?

CANDIDATE The customer wants to exchange it for another book.* EXAMINER

No problem. So what’s the name of the book they want instead?

CANDIDATE It’s called “Best Practice for Business” EXAMINER

Do you know the author’s name or the ISBN number?

CANDIDATE No I don’t (or appropriate imagined response) EXAMINER

That’s okay - I can find it. However, I will need to make a note of the customer’s name for the exchange of goods form. Do you have that?

CANDIDATE Yes, it’s Paragon Enterprise Ltd. EXAMINER

Can you spell that for me please.

CANDIDATE (candidate spells the name) EXAMINER

Fine. Is there anything else I can help you with?

CANDIDATE Yes, I also want to check if order RF907 has been sent out yet.* EXAMINER

Let’s have a look. Yes, it was sent out this morning.

CANDIDATE (any suitable response) EXAMINER

Is that it?

CANDIDATE (any suitable response) *credit/distinction indicators

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