How do you dispose of unwanted IT equipment?

How do you dispose of unwanted IT equipment? A best practice guide to IT decommissioning by UK charity Computer Aid International Contents Data Dis...
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How do you dispose of unwanted IT equipment?

A best practice guide to IT decommissioning by UK charity Computer Aid International

Contents Data Disposal Avoiding Landfill Complying with the WEEE Directive Reuse Over Recycling Corporate Responsibility and IT Disposal Case Study of Reuse

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About Computer Aid Computer Aid International is a UK registered charity that works with companies across the UK to provide them with a professional decommissioning service, which includes UK military and CESG approved data wiping using Ontrack Eraser data wiping software, full asset tracking, WEEE compliance and a UK wide collection service. All working PCs are tested and refurbished at Computer Aid’s London workshop before being sent for reuse in agriculture, health and education projects across Africa and Latin America. Computer Aid is the world’s largest ICT for development charity. Since it was founded in 1998 Computer Aid has provided almost 200,000 PCs and laptops to those who need them most in over 100 countries. Computer Aid’s IT donors include Sainsbury’s, Royal Mail, British Airways, Buckingham Palace, Virgin Group and Sealed Air. Research by Vanson Bourne The statistics headlining each chapter are from independent research conducted by Vanson Bourne in August 2011 for Computer Aid. Vanson Bourne questioned 100 senior IT decision makers across the UK from a cross-section of UK companies with over 1,000 employees. Vanson Bourne is a UK-based specialist technology market research company that delivers robust, credible research insight to clients ranging from tech start-ups to well-known tech brands.

UNISON Introduction There is an ever growing number of unwanted PCs being discarded on a yearly basis in the UK. In fact, according to our recent research UK companies dispose of an average of 550 PCs per year after less than 4 years of use, helping to bring the total number of unwanted PCs well into the millions. It is unsurprising that legislation regulating IT disposal is tightening and there is an increasing need for companies to demonstrate best practice disposal procedures. Despite this, there is still much confusion about what constitutes best practice IT disposal and how to ensure that it is being followed across the entire company. Computer Aid and the independent market research company Vanson Bourne recently conducted research into IT disposal among senior IT decision makers in UK companies with over 1,000 employees. The research established current practices and the key areas in need of improvement and found that: ‣ 1 in 5 senior IT decision makers are unsure whether their company’s unwanted PCs avoid landfill ‣ 17% don’t comply with, or don’t know about, current e-waste regulations ‣ Only 14% of companies reuse their redundant working IT equipment; however amongst those that don’t, 83% said they want to do so Companies need to significantly improve their disposal procedures as failing to do so can have huge reputational as well as environmental costs. Moreover, companies are missing the opportunity to seize the environmental and social benefits which sending their unwanted IT for reuse can bring. As the world’s largest IT reuse charity, Computer Aid has drafted this guide to help companies understand and adopt best practice IT disposal procedures. We hope that this information will help companies meet current regulatory requirements around e-waste and improve the environmental and reputational impact of their IT disposal strategies. We hope that you find this information useful and welcome your feedback and queries.

[email protected] 020 8361 5540 @Computer_Aid

65% state data security is the number one concern when decommissioning IT equipment

Data Security UK companies are legally obliged to protect their data. But the data breaches hitting the headlines on a regular basis clearly show that many companies are not doing this properly. Unless hard drives are correctly wiped, unwanted PCs, laptops and servers can provide a treasure-trove of data if they fall into the wrong hands. Cost and convenience are often cited as reasons why data is not securely removed, however neither should be an issue given that CESG approved data wiping is provided free of charge by many reputable IT disposal organisations. Furthermore, the reputational, legal and financial cost of not following best practice data wiping on decommissioned PCs is untenable for the majority of companies.

Best practice data disposal: ✓ The in-house security team or the IT disposal company must guarantee 100% destruction of all data ✓ The in-house security team or IT disposal company must provide a certificate of data destruction for all unwanted IT equipment ✓ Data must be erased using CESG approved data wiping software ✓ The IT disposal company must have public liability insurance that covers both the data and hardware of all your equipment as soon as it enters their possession ✓ Ask for and keep copies of all these documents for auditing purposes Inadequate data disposal should be a thing of the past, especially since many organisations will do all of the above for free.

It is naturally very important for Virgin that we have complete reassurance that all information stored on our PCs is data wiped. By wiping the hard disk to US military standards and removing all sensitive data, Computer Aid gives us this peace of mind.


1 in 5 senior IT decision makers in the UK are “not confident” that all of their company’s IT avoids landfill

Image Copyright DanWatch & Consumers International

Avoiding Landfill Dumping e-waste in landfill is illegal and it is deplorable that so many companies cannot guarantee that their equipment avoids this fate. PCs contain hazardous materials such as lead, mercury and arsenic which need proper treatment on disposal. However, 67% of e-waste collected in the EU is unaccounted for and many thousands of companies’ ICT is currently being sent to landfill, substandard treatment facilities or illegally exported. By not being able to guarantee legal disposal procedures, IT managers expose their company to huge reputational damage should their old IT be found in landfill or illegally exported out of the EU without having gone through a thorough testing and refurbishment process. Sending faulty and broken equipment (e-waste) to countries outside of the EU is both illegal and has the potential to severely impact human health and the environment due to the toxic chemicals within ICTs.

How to avoid landfill: ✓ Always use an approved disposal provider that is registered with the Environment Agency ✓ Audit your decommissioning provider and their subcontractors to make sure that your equipment is handled correctly from when it leaves your premises to the final point of recovery or disposal ✓ Use an organisation which asset-tracks all IT equipment ✓ Gain documentary evidence of the disposal route of your equipment – where it was sent to, which parts were reused and which were recycled ✓ Source references from the disposal provider’s clients prior to signing the contract

We pass on our surplus equipment safe in the knowledge that it will have a second life helping to reduce poverty. But there is an added bonus in that these donations help us to meet our environmental obligations as we know their disposal will be carefully controlled.

“ Department for International Development

17% of senior IT decision makers do not know about, or do not believe their company complies with the WEEE Directive

Meeting e-waste regulation: The WEEE Directive The WEEE Directive aims to reduce the amount of electrical and electronic equipment being produced and to encourage its reuse, recycling and recovery. All companies have a legal responsibility to ensure they produce, store, transport and dispose of electronic equipment without harming the environment. However, not all companies are compliant and as the regulation becomes increasingly stringent – for example a reuse target may soon be included - companies need to implement procedures to ensure full compliance.

Best practice WEEE compliance ✓ Store waste equipment safely – separate hazardous materials and store in suitable containers such as a skip or drum. Clearly label containers and cover equipment from rain which could prevent reuse ✓ Use a registered waste carrier that it is authorised to receive WEEE ✓ Choose a waste disposal organisation that follows the waste hierarchy and will reuse your working equipment and recycle the non-working equipment ✓ Ensure that all your waste goes to an authorised site. All waste must be treated by an Approved Authorised Treatment Facility (AATF) or an Authorised Treatment Facility ATF - both can be checked on the Environment Agency website ✓ Ask for copy of the organisation’s Environment Agency registration and keep it for your records ✓ Ensure every item of e-waste that leaves your premises is covered by a Waste Transfer Note (WTN) ✓ Keep all WTNs for a minimum of 2 years and ensure you are able to produce them on demand for the Environment Agency or your Local Authority or you may be fined and/or prosecuted. ✓ Regularly check authorisation documents as they may change or expire

Computer Aid made donating these PCs extremely straightforward by assuming full legal liability for the equipment we sent and providing documentation to prove our compliance with electrical waste and payment card industry regulations.


Only 14% of companies reuse all their working IT 83% would reuse all working equipment if factors such as data protection and cost were addressed

Reuse 80% of a PC’s total energy use occurs during manufacture. Moreover, manufacturing just one PC uses 240kg of fossil fuels, 22kg of chemicals and 1,500 liters of water. This is a huge amount of energy and resources, especially given that most companies dispose of their PCs after less than 4 years of use – which is less than half their actual lifespan. Despite this, the vast majority of companies do not send their working IT for reuse. There are strong legal, financial, social and environmental benefits to reusing computers, not to mention the role reuse plays in corporate responsibility initiatives. By reusing PCs, you can: ‣ Comply with WEEE regulations: Point 24 in the WEEE Directive states the need to “prioritise the reuse of whole appliances.” ‣ Reduce your company’s carbon footprint: reusing a PC is 20 times more energy efficient than recycling and doing so will significantly reduce a company’s carbon footprint. ‣ Help others access IT: there are many organisations that provide refurbished PCs to the millions of people who are unable to afford new ICT. By ensuring computers are sent for reuse, companies can make a huge difference to achieving economic and social development goals.

Best practice in reuse ✓ Source responsible IT disposal companies that prioritise reuse and will test your equipment to ensure it’s safe and fit for purpose ✓ Ensure the organisation is compliant with all the relevant legislation as detailed above ✓ Ensure that the organisation guarantees and can prove best practice data disposal ✓ Use an organisation which asset-tracks all equipment so you have a record of exactly where the equipment has been sent to and, if it has been sent for reuse, where and how it is being used

Orange has been happy to support the work of Computer Aid as it's a great opportunity to contribute to fantastic causes whilst reusing our old computer equipment.  We felt Computer Aid was a good fit with our sustainability agenda, as well as keeping the IT guys happy with their rigorous standards of data erasure.  We hope to do lots more exciting stuff together in the future.


92% of IT departments play a role in corporate responsibility Of these, 45% don’t have social targets

Social benefits of best practice IT disposal through reuse The IT department can make a significant contribution to carbon reduction targets, but it can also play a critical role in the social aspect of corporate responsibility by sending unwanted IT for reuse. Donating unwanted IT to a charity such as Computer Aid means that it can be used by those who need it most in some of the world’s poorest countries. Donated PCs help whole communities improve their education, their healthcare facilities as well as their access to information and new economic markets.

Just one unwanted PC that is sent for reuse can: ✓ Provide 6,000 hours of use, enough to train 60 children to a vocational level of IT literacy ✓ Connect doctors in rural health centres with specialists in the city and facilitate life saving advice and training to rural doctors and nurses ✓ Help farmers gain access to weather forecasts so that they can produce bigger crop yields

We’re very proud to be involved with Computer Aid, who have provided Royal Mail Group with the opportunity to help young people in less fortunate circumstances. It’s a great feeling to know that school children around the world now have the chance to learn computer skills on our redundant PCs enabling them to work towards a brighter future.

Not only do we feel we’re giving the equipment to a worthwhile cause, we’re being more environmentally friendly which is important to us as a business. Full marks to Computer Aid for helping organisations like Royal Mail to ‘do the right thing’ and in doing so, help improve the lives of others.

Royal Mail Group

How your unwanted PCs can help

Ethiopia is one of the most economically deprived countries in the world. However, because companies in the UK have donated their unwanted PCs to Computer Aid, pupils at schools such as this one are able to learn the necessary skills to take part in an increasingly digital world and, in doing so, help lift themselves and their community out of poverty.

Giving children in developing countries access to IT

Just one computer donated to Computer Aid can help to train 60 children to a vocational level of IT literacy – so just think what hundreds of PCs could do!

IT literacy is essential to reducing poverty in developing countries since it provides people with the tools they need to enter higher education and better paid employment. However PCs are very expensive and few people or schools can afford them. For example, in 2006, Ethiopia had just 0.55 computers per 100 people and the vast majority of children leave school without ever touching a PC or laptop. Instead of recycling PCs, companies should seize the opportunity to send their computers for reuse in developing countries and make a real difference to global poverty reduction initiatives. By donating PCs for reuse companies can enable children who would otherwise not have access to IT to grow up computer-literate. This will enable them to improve their life prospects and, in doing so, help to lift whole communities out of poverty.

Please get in touch if you would like any further information or if you have any IT equipment to dispose of.

When our children leave school and apply for a job, the very first question that they are asked is are they computer literate

Roma Girl’s School, Zambia

[email protected] 020 8361 5540 @Computer_Aid Registered Charity: 1069256 Registered Company: 3442679

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