Unit 1: Introducing the Hospitality Industry Friday 9 January 2015 – Morning Time: 1 hour 15 minutes
Paper Reference
21541E
You do not need any other materials.
Total Marks
Instructions
black ink or ball-point pen. • Use in the boxes at the top of this page with your name, • Fill centre number and learner registration number. Answer • Answer allthequestions. in the spaces provided • – there may bequestions more space than you need.
Information
total mark for this paper is 50. • The for each question are shown in brackets • T–heusemarks this as a guide as to how much time to spend on each question.
Advice
each question carefully before you start to answer it. • Read Try to every question. • Checkanswer • your answers if you have time at the end.
2 Helen works in an office block that has a staff restaurant. Helen’s employer does not manage the restaurant directly but pays another company to provide this service.
State the type of hospitality business that provides this service.
13 Peter owns a takeaway sandwich bar that opens between 9am and 2pm Monday to Friday. Offices and expensive apartments have replaced factories and warehouses in the local area.
In response to the changes in the local area, Peter wants to change the way he operates his business to increase sales.