Honda MPE Extended Warranty
Table of contents Customer contact details For all enquiries, please contact: 1300 760 658 Honda Australia Motorcycle and Power Equipment Extended Warranty PO BOX 14459 Melbourne Vic 8001
Dear customer
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Who is the issuer
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Who this warranty applies to
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Servicing requirements
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If you need to claim
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Cooling-off period
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Privacy statement
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Why Honda MPE needs to collect your personal information
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What personal information about owners and drivers does Honda MPE collect?
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Who will Honda MPE disclose your personal information to?
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Accessing and updating your personal information 4 Your authority Our agreement with you
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Your contract
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Warranty period
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Words that have a special meaning
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What is covered
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Additional Benefits
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Towing 9 Additional car rental benefits
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Accommodation 10 What is not covered
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Motorcycle servicing
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What you must do
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How to make a claim
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Honda MPE Extended Warranty Booklet
What you must pay in the event of a claim
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Preparation date: 1 September 2011
Contribution 15 Important note
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Honda Australia Motorcycle and Power Equipment Pty. Ltd. ABN 96 006 662 862 (trading as Honda MPE)
Claim recovery
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Dear customer
Transferring this warranty
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Cancelling this warranty
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How to contact us or make a complaint
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This booklet sets out the terms, conditions and limitations that apply to the Honda MPE Extended Warranty. Before completing the Warranty application, please read this booklet carefully in order to gain an understanding of what is covered. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This warranty provides you with features and benefits that are in addition to your rights and remedies under the ACL. In summary, these additional benefits include: • Ease of claims lodgement – simply return the Motorcycle to any Authorised Honda MPE franchisee, provide them with your warranty details and the claim lodgement will be taken care of for you. No claim form is required. • Speed of claim approval – over 90% of reported claims are assessed by our Warranty administrator on the same day the claim is reported, so we can get you back on the road as soon as possible.
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• Transfer of warranty – we may approve transfer of this warranty to the new owner upon private sale of your Motorcycle.
Their service departments have factory-trained technicians and the modern equipment necessary to provide expert service for the Motorcycle.
• Reimbursement of costs – towing, car rental and accommodation (see pages 9–10).
Cooling-off period
Please keep this booklet in a safe place.
Who is the issuer Honda Australia Motorcycle and Power Equipment Pty. Ltd. ABN 96 006 662 862 (trading as Honda MPE) is the issuer of this warranty. In this booklet the issuer is called ‘we’, ‘us’, ‘our’ or ‘Honda MPE’.
Who this warranty applies to
If you decide that you do not wish to continue with this warranty, you have 21 days from the date you purchased this warranty to request cancellation. We will provide you with a full refund of the Plan price provided you have not made a claim under the warranty. If you request cancellation at any time after 21 days from the date you purchased this warranty, we will not refund the Plan price.
The person or persons named in the Warranty certificate. In this booklet that person or persons are called ‘you’ or ‘your’.
Privacy statement
Servicing requirements
Honda MPE collects and uses your personal information primarily for the purpose of providing services associated with your Honda Motorcycle (including warranty, recall and roadside assistance) to you as the owner/rider of a motorcycle that we have imported and distributed.
A requirement of the warranty is that the Motorcycle has been and will continue to be regularly serviced. It is therefore important that you fully understand and comply with the servicing requirements contained in the owner literature applicable to the Motorcycle. If for any reason you need replacement owner literature, please contact your authorised Honda MPE franchisee.
If you need to claim Immediately notify your authorised Honda MPE franchisee. If it becomes necessary to make a claim under this warranty, such repairs can be performed by any Authorised Honda MPE franchisee.
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Why Honda MPE needs to collect your personal information
We may also use your personal information for customer service requirements, direct marketing (including email), market research, and product development purposes. By signing the Warranty application you consent to us using your personal information for such use. You can choose not to provide your personal information, but Honda MPE may not be able to process your Warranty application without it. At any time you may opt out of receiving any communications from us (other than as required for our primary purpose or by law) by notifying us 3
in writing by contacting the Privacy Officer on the details as provided in this booklet.
Accessing and updating your personal information
What personal information about owners and drivers does Honda MPE collect?
If you wish to:
Honda MPE may hold the following information about you:
• submit changes or corrections to your personal information;
• Name, address, telephone number(s).
• request access to the personal information we hold about you;
• Motorcycle purchase date.
• request a copy of the Honda MPE privacy policy; or
• Motorcycle details.
• exercise your right to be excluded from direct mail campaigns and market surveys, you may notify us by writing to the following address:
• Name of selling Motorcycle franchisee. • Any additional information you provide during contact with us, such as when you contact our Customer Relations Department, log in to our web site, or call us for roadside assistance. • Any information you may provide to us through customer surveys. Who will Honda MPE disclose your personal information to? Honda MPE may disclose your personal information on a confidential basis to: • the advisers, consultants and contractors it ordinarily engages for the purposes described previously; • the administrators of the warranty (in particular Swann Insurance (Aust) Pty Ltd of PO Box 14459, Melbourne VIC 8001); • Honda MPE’s related companies; and • one or more Honda MPE franchisees for use only in connection with their activities as a Honda MPE franchisee.
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Privacy Officer – Honda Australia Motorcycle and Power Equipment 1954 – 1956 Sydney Road Campbellfield VIC 3061 Fax (03) 9357 9895 You may also contact the Privacy Officer by phone on (03) 9270 1111 during normal business hours to discuss any concern you may have in relation to your personal information, or the Honda MPE privacy policy. The full text of the Honda MPE privacy policy is available on our web site www.HondaMotorcycles.com.au Your authority By signing the Warranty application, you consent and authorise Honda MPE to collect, maintain, use and disclose your personal information in the manner set out in the privacy statement above. If at any time you provide the personal information of another person to us, then you must first ensure that the person (or their parent or guardian if they are under 18) has read and understood this statement and separately consented to that personal information being used and disclosed for the above purposes. 5
Our agreement with you Provided we have accepted your Warranty application and the Plan price has been paid, we agree to repair or replace any Covered part of the Motorcycle that suffers a Mechanical defect during the Warranty period, subject to the terms and conditions of this warranty. If we do not accept your Warranty application, you will be sent a notice in writing and a refund of the Plan price paid. If you are a registered business for GST purposes you may be entitled to claim an input tax credit of the GST component of your Plan price, where it was paid separately by you and was not part of the purchase price of the Motorcycle. We recommend that you obtain independent advice from your professional tax adviser prior to claiming any input tax credit. Your contract
This warranty will cease according to the type of warranty selected, as stated in the Warranty application. All warranties cease upon the expiration of the selected plan term, calculated from the commencement date.
Words that have a special meaning Some of the words in this booklet have special meanings. These words and their meanings are listed below: Authorised Honda MPE franchisee
A franchisee appointed by us to sell new and/or used motorcycles of a kind marketed by us in Australia, and/or to perform services on such motorcycles.
Covered part
A component of the Motorcycle that was covered by the Honda limited warranty, but excludes those components described under the sub-heading ‘What is not covered’.
Your warranty is a contract between you and us. Your contract is made up of: • your Warranty application; and • this warranty booklet. Together, these documents set out the terms, conditions and limitations of your Honda MPE Extended Warranty. It is your responsibility to ensure that all details contained in the Warranty application are correct. Warranty period This Honda MPE Extended Warranty will commence the later of: • the date you sign the Warranty application; or • the date the Honda limited warranty expires; or • the date the Statutory warranty expires. 6
Honda limited warranty
The original warranty provided by us covering the mechanical components of the Motorcycle.
Mechanical defect A defect in factory material or workmanship of a Covered part. This does not include Normal wear. Motorcycle
The motorcycle described in the Warranty application.
Normal wear
The gradual reduction in operating performance of a Covered part, having regard to the age of the 7
Motorcycle, the use in which the Motorcycle has been put and the distance the Motorcycle has travelled since the date of first registration. This includes corrosion and rust. Owner literature The Owner’s Warranty and Service Policy Manual applicable to the Motorcycle, or any other literature which is approved by us, and is provided by us or an Authorised Honda MPE franchisee to you, in relation to the Motorcycle. Plan price
The amount paid for this warranty as shown on your Warranty application. This amount includes any GST.
Selling motorcycle franchisee
The Authorised Honda MPE franchisee from whom you purchased the Motorcycle.
What is covered The benefits conferred under the Honda MPE Extended Warranty are in addition to all other rights and remedies which you have in relation to the sale or supply of the Motorcycle, including any rights or remedies you may have under the Australian Consumer Law or other relevant statutory provisions in force in any state or territory of Australia. We agree to repair or replace (at our election) any Covered part of the Motorcycle that suffers a Mechanical defect during the Warranty period, subject to the terms and conditions of this warranty. The most we will pay in relation to any one claim is limited to the market value of the Motorcycle at the date at which the Motorcycle suffers the Mechanical defect. The most we will pay for the total of all claims is limited to the purchase price of the Motorcycle (as declared on the Warranty application). The market value is determined by us, based on the age and condition of the Motorcycle and the kilometres it has travelled.
Warranty application
The application you have completed which shows details specific to you, your Motorcycle and this warranty.
Warranty certificate
The most recent certificate we give you describing the terms and conditions that are specific to your warranty. This includes any amendments we send you.
Warranty period The warranty period described on page 6 under the sub-heading ‘Warranty period’. 8
Additional Benefits If the Motorcycle suffers a Mechanical defect during either the Warranty period or the Honda limited warranty period, and we or the manufacturer have agreed to pay the claim, we will also reimburse the following costs: Towing We will pay the reasonable cost of one tow for the Motorcycle to be taken to the nearest Authorised Honda MPE franchisee or place of safety. The most we will pay for this benefit is $120 per claim (including GST). 9
Additional car rental benefits
What is not covered
If your Motorcycle is immobilised for more than three consecutive days after repair authorisation, and is subject to a valid claim, we will contribute a total of $75 (including GST) per day for a maximum of 4 days towards the cost of hiring a rental vehicle.
A. This warranty does not cover:
The most we will pay for this benefit during the Warranty period is $300 (including GST). Any hire car must be arranged through a bona fide rental car operator and prior approval must be obtained from the National Claims Control Centre. In order to obtain a rental vehicle it will be necessary for you to leave an imprint of a credit card with the rental company. All rental vehicle running costs, i.e. petrol, toll charges, insurance excess reduction and consumables are your responsibility. In the event of an accident, the accident excess is also your responsibility. The hire will be subject to the vehicle rental company’s usual terms and conditions. Accommodation We will reimburse up to $100 (including GST) per day towards the cost incurred for overnight accommodation up to a maximum of $300 (including GST) during the period of cover, provided that the Mechanical defect occurs more than 200 kilometres from your current home address and your Motorcycle cannot be repaired on the same day.
1. any Mechanical defect or costs covered by the Honda limited warranty. 2. deterioration of any item due to Normal wear, unless due to a Mechanical defect. 3. any Mechanical defect attributable to improper storage or high-pressure cleaners and steam cleaners. 4. any Mechanical defect attributable to your failure to comply with the Motorcycle servicing requirements, detailed on page 11 of this booklet under the heading ‘Motorcycle servicing’. 5. any repairs required as a result of continued operation of the Motorcycle after a defect or fault has occurred. This includes the loss of lubricants or coolant. 6. any claims where we have not been contacted prior to the commencement of repairs or repairs where we have not issued a work authorisation number. 7. damage attributable to any impact or road traffic or other accident. 8. any consequential loss, damage or liability incurred as a result of a Mechanical defect (including personal liability, transportation costs, etc). 9. any damage to a Covered part that was caused by a defect in or malfunction of a non-covered part. 10. any Mechanical defect that has been caused by abuse/misuse of the Motorcycle.
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11. any items that require periodic replacement as a part of normal Motorcycle maintenance. These items include, but are not limited to, the cleaning of any component, any adjustable bearings, head stem bearings, wheel balancing, alignment, engine tune-up, intake and exhaust valves, headlight aiming, replacement of light bulbs, spark plugs, drive belts, worn clutch, worn brake pads, filters, lubricants, coolant, tyres and batteries, chains and sprockets. 12. any maintenance or adjustments required to any Covered part. 13. any repairs or replacements required as a result of any work or adjustment performed by persons other than an Authorised Honda MPE franchisee or the use of other than genuine new or reconditioned Honda replacement parts. 14. any Motorcycle for which the original Honda limited warranty has been voided. 15. any claim by war, warlike activities, civil disturbance, nuclear waste or any nuclear material. 16. contamination by chemical and/or biological agents that results from an act of terrorism. Terrorism is any act which may, or may not, involve the use of, or threat of, force or violence where the purpose of the act is to further a political, religious, ideological aim or to intimidate or influence a government (whether lawfully constituted or not) or any section of the public.
B. This warranty will cease to operate and no claims will be accepted if the Motorcycle: 1. has been modified from our original specifications, including the fitment of a sports kit, even if Honda MPE supplies the kit, and the modifications related to the cause of this fault. 2. has been fitted with a sidecar, tow-bar, trailer or any other form of attachment. 3. is being or has been used or tested in preparation for, or participation in any form of motor sport or competition including racing or record attempts. 4. is being used for the purpose of rider instruction or tuition for reward or the conveyance of passengers for hire or reward (this includes motorcycle rental). 5. is being used as a police or other emergency motorcycle. 6. is being used outside Australia. 7. is being used for a purpose for which it is not designed. 8. has not been serviced in accordance with the service requirements detailed under ‘Motorcycle servicing’ on page 14 of this booklet. 9. odometer reading cannot be determined accurately by the authorised Honda MPE franchisee by virtue of it having been inoperative, tampered with or removed from the Motorcycle. 10. is being used for commercial or courier purposes.
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Motorcycle servicing
How to make a claim
It is a condition of this warranty that the Motorcycle has been and will continue to be properly, regularly and punctually serviced, and that you operate the Motorcycle in accordance with the Owner literature appropriate to the Motorcycle.
To make a claim on this warranty, you must:
We recommend that all servicing be carried out by an Authorised Honda MPE franchisee. These workshops are equipped with factory-trained technicians and the modern equipment necessary to ensure quality service for the Motorcycle. When you present the Motorcycle for service, please pass the appropriate Owner literature to one of the staff. Once the service is complete, please ensure that the service records have been completed and stamped by the service staff. You must also retain all documentation, invoices, etc. relating to your Motorcycle servicing. This information will be needed in the event of a claim. You are responsible for all the costs related to the servicing of your Motorcycle. If you do not comply with these servicing and operating requirements, we may refuse a claim or cancel this warranty.
What you must do To maintain cover under this warranty, you must: • properly use, maintain and care for the Motorcycle as outlined under the heading ‘Motorcycle servicing’ (above), and • retain the Motorcycle’s maintenance service and inspection records.
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• return the Motorcycle to an Authorised Honda MPE franchisee, and • provide details of this warranty when delivering your Motorcycle to the Authorised Honda MPE franchisee and ask the service personnel to lodge a claim on your behalf, and • complete a claim form if requested. Other documentation such as proof of servicing, invoices, etc. may also be required. We will ask for this documentation if needed. All claims must be authorised prior to commencement of any repairs.
What you must pay in the event of a claim Contribution You may be asked to contribute toward the repair costs if the type of repair being performed will restore the Motorcycle to a better condition than it was in prior to the Mechanical defect. Important note: There will be some instances where repairs cannot be authorised until the Motorcycle has been dismantled. In this case, we will need your authority to dismantle the Motorcycle for proper diagnosis prior to commencing any repairs. Provided that the problem is covered by this warranty, repairs will be authorised. In instances where the problem is not covered by this warranty, you will be responsible for all costs associated with dismantling the motorcycle. 15
Parts used by an Authorised Honda MPE franchisee in repairing your Motorcycle will be either genuine new or guaranteed reconditioned.
Claim recovery If you make a claim on this warranty for an incident where we believe costs could be recovered from another party, we reserve the right to take action to recover money paid by us. When we do this, we may need to take such action in your name, and therefore, you must co-operate with us and give us any information we may require. We will pay for any legal expenses.
If we accept the transfer, confirmation will be forwarded to the new owner. Transfer of ownership is only available where the Plan price has been paid in full by you, and the Motorcycle is not sold to or through a motorcycle franchisee, dealer or trader, unless otherwise approved by us.
Cancelling this warranty You may cancel this warranty at any time by returning this Honda MPE warranty booklet and the Warranty application to us (at the address on the inside cover of this booklet), with a letter requesting cancellation.
Transferring this warranty
We may also cancel this warranty if you have not fully complied with the conditions of this warranty.
Only you are entitled to make a claim or receive a benefit from this warranty. At our sole discretion, we may permit transfer to a new owner if you sell the Motorcycle privately. Transfer must be received and accepted by us within 30 days of the Motorcycle sale.
How to contact us or make a complaint
To request transfer, please complete the Transfer of ownership request form contained in this booklet and send it to Honda MPE Extended Warranty, accompanied by copies of each of the following: • motorcycle service records, • purchase receipt or bill of sale, • the transfer fee of $60 (including GST), and
If you are unhappy with the Honda MPE Extended Warranty or require further information about the product, please contact our Customer Service department on 1300 760 658 or by faxing 1300 724 035 or by writing to: Honda Australia Motorcycle and Power Equipment Extended Warranty PO Box 14459 Melbourne VIC 8001
• a roadworthy certificate or motorcycle inspection report. If a roadworthy certificate is not required in your state, please contact us and we can provide you with a motorcycle inspection report which must be completed by an Authorised Honda MPE franchisee. The address is set out on the inside front cover of this booklet. 16
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Honda Australia Motorcycle and Power Equipment Pty. Ltd. ABN 96 006 662 862 (trading as Honda MPE) HD-86-EW-04-00-0612 3397
PRN_E352
