Hilton San Diego Bayfront

One Park Boulevard San Diego, CA 92101 (619) 564-3333 www.hiltonsandiegobayfront.com Meeting & Event Resource Guide

Our goal is to be Best to Do Business With. There are various stages when we interact with you, the customer. They are: solicitation and marketing, sales and booking, preplanning, on-site and post-event. Through each of these stages, we focus on the following touch points: creativity, consistency, communication, flexibility and image. To aid you in the planning process, we have compiled the following hotel information. It is a pleasure to assist you with coordinating the many details that are necessary for making the perfect meeting, convention or event a success. Please note that all pricing is subject to change. We look forward to supporting you in planning a successful event.

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Table of Contents General Information Hotel Overview Guest Room specifications Suite Information and Descriptions Dining Information with Restaurant Descriptions Hotel Shop(s) Information Spa Information Pricing sheet

GENERAL HOTEL INFORMATION Brief Description: The Hilton San Diego Bayfront hotel, adjacent to the San Diego Convention Center, is located in beautiful downtown, along the San Diego Bay, and is minutes from the San Diego International Airport (SAN). Our hotel is within walking distance to: PETCO Park, home of the San Diego Padres The vibrant Gaslamp Quarter boasting world class shopping and dining Our downtown San Diego, California Hilton hotel is also convenient to dozens of sightseeing and recreational opportunities including: Championship golf courses (Torrey Pines, Maderas, Mt. Woodson, Salt Creek, Riverwalk) Miles of glorious beaches (Coronado, Pacific Beach, Mission Beach, La Jolla Shores) The world-famous San Diego Zoo Balboa Park SeaWorld Seaport Village San Diego Wild Animal Park La Jolla Village Legoland®

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SPA Aquazul Wellness Center Embraces the healthy lifestyles that are synonymous with San Diego. By emphasizing the healing properties of the sea in all of our space treatments and product offerings, we have created the perfect sanctuary to restore the mind and body. Focusing on services that combine the natural essence of the ocean and the unparalleled attention of our professional staff, Aquazul wellness center exists to create an environment that promotes maintenance, recovery and inspiration. FORMS Please contact your Catering/ Event manger for copies of any necessary forms. Advertising Opportunities Affiliates Airline Information Amenities Americans with Disabilities Act (ADA) Audio/Visual Automated Teller Machines Baby-Sitting Services Banks Banners Banquet Beverage Selection Banquet Curfews Banquet Equipment Banquet Menu Selection Banquet Terms and Conditions Bell Services Billing Box Lunches Business Center Bus/Bus Companies Car Rental Agencies Cash Paying Guests Celebrity/ Dignitary Visits Changing Facilities/Day Use Check-In and Checkout Coat Check Services Concierge Convention Center Corkage Credit Cards Credit Policy Currency Exchange Dance Floor January 17, 2011

Debrief (Post-Convention Meeting) Decorations Destination Management Companies (DMC) Deposits Diagrams Dietary Requirements Dine Around Directions to the Hotel Doctors on Call Dressing/Green Rooms Drug Stores Dry Cleaning eEvents Electrical Elevators Emergency Procedures Entertainment Environmental Commitment Exhibits Fax Machines Fax Numbers Fire Codes Fitness Center Flags Floral/Florist Food Donations Freight Elevator General Manager Gift Ideas Golf Course Information Gratuities Green Key Group Reservations Identification Program (GRIP) Group Check-In, Arrival and Departures Guest List Manager Guest Rooms Guest Room Deliveries Guest Service Hotline Hair Salon HHonors Floor Hospitality Desks Hospitality Suites Functions Hotel Facts/History Housekeeping In Conjunction With (ICW’s) Indemnification January 17, 2011

In-Room Dining Interpretation/Translation Services Internet Services Key Cards Key Hotel Contacts Kosher Labor Laundry/Valet LightStay Limousine Services Linen Selection Liquor Laws Load-In/Load Outs (Production, Decor, & Staging) Local Information Lost and Found Luggage Storage Mail Services Master Accounts Medical Facilities/Services Meeting Room Capacities Meeting Room Deliveries Meeting Room Rental Meeting Room Set Standard Newspapers/Publications Office Equipment/Supplies Parking Personalized On-Line Group Page (POG) Pets (policies) Pianos Pools Post Event Report Posting of Events Printing Services Production Guidelines Production Crew Meals Public Transportation Pyrotechnics Radios/Pagers/Nextels Recycling Registration Assistance Registration Desks Reservations (RAPID!) Restaurants/Lounges Restaurant Reservations Restrooms Resumes January 17, 2011

Rigging Robes Ropes/Stanchions Safes/Safety Deposit Boxes Security Shipping and Receiving Shopping Signage/Banners Site Inspection/Pre-planning Smoking Sound System Spa Special Meal Requests Storage Suites Summit (Pre-Convention Meeting) Sustainability Taxes Taxicabs Team Member Recognition Telephones/Telecommunications Tents Theme Parties Tours/Sightseeing Tuxedo/Formalwear Voice Mail Weather Wheelchairs Wired Payment Worship Services Zip-Out Checkout

ADVERTISING OPPORTUNITIES The hotel offers groups and their affiliate’s opportunities to sponsor/advertise during the specified dates of the meeting/exhibit. Your Event Services manager will provide detailed information and fees. Logo products, e.g., keycards, cocktail napkins, etc. Video/ Dark Channel Plasma Screens Reader Boards and Electronic Door Signs Elevator and Column Wraps Back to Resource Information

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AFFILIATES Groups affiliated with a conference, but not part of the official convention program, which require meeting space and separate billing, will work directly with our Events Department. Such groups are subject to prior authorization from the hosting convention. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all affiliates should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Event Services Department to discuss meeting and banquet arrangements. Back to Resource Information AIRLINE INFORMATION Airline Aero Mexico Air Canada Air France Air India Air Jamaica Air New Zealand Air Tran Alaska Airlines All Nippon Airways American Airlines America West Airlines Austrian Airlines British Airways Continental Airlines Delta Frontier Japan Airlines Jet Blue KLM Royal Dutch Airlines Korean Air Lufthansa Midwest Airlines Northwest (Domestic) Northwest (International) Qantas Singapore Airlines Southwest Airlines United Airlines US Air

Nationwide 1-800-237-6639 1-888-247-2262 1-800-237-2747 1-800-223-7776 1-800-523-5585 1-800-262-1234 1-800-247-8726 1-800-426-0333 1-800-235-9262 1-800-433-7300 1-800-235-9292 1-800-843-0002 1-800-247-9297 1-800-525-0280 1-800-221-1212 1-800-432-1359 1-800-525-3663 1-800-538-2583 1-800-447-4747 1-800-447-4747 1-800-645-3880 1-800-452-2022 1-800-225-2525 1-800-447-4747 1-800-227-4500 1-800-742-3333 1-800-435-9792 1-800-521-0810 1-800-428-4322

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Airport Information San Diego Lindbergh Field (SAN) is the major local airport. Located 4 miles from the hotel, all major carriers fly into SAN Los Angeles International Airport (LAX) is the major international gateway into Southern California. Located 120 miles from the hotel, all major international carriers fly into LAX. Long Beach Airport is located 100 miles from the hotel. It is serviced by Alaska, American, America West, American eagle, Jet Blue, Continental, Delta, TWA, USAir, United and United Express. Ontario Airport is located 105 miles from the hotel. It is serviced by Alaska, American, America West, Continental, Delta, Northwest, Skywest, Southwest, TWA, United and USAir. Back to Resource Information AMENITIES The Room Service department is happy to service your group gift and amenity needs. You may choose from the list of amenities or advise your Catering/Event Manager of your specific preferences or budgeting guidelines. For a complete list of available amenities please contact your Catering/Event Manager. All amenity pricing excludes state sales tax, gratuity, and delivery fee. Room service gratuity is currently 20%, and is subject to change. For a standard amenity delivery, the fee is $4.00 Back to Resource Information AMERICANS WITH DISABILITIES (ADA) The Hotel represents that the Hotel facilities being rented or reserved by you including guest rooms, common areas and transportation services are, and will be, in substantial compliance with applicable public accommodation obligations under the Americans with Disabilities Act. We will furnish you with the names of businesses you can contact to obtain these aids. You also agree to be responsible for compliance with the ADA in the set up and conduct of meetings for your event. Back to Resource Information AUDIO/VISUAL American Audio Visual Center specializes in providing the highest quality audio-visual equipment, technical service and sales support to producers, meeting planners, hotels, resorts, convention centers and their clients. Their in-house office at the Hilton San Diego Bayfront offers a large staff of experienced technicians and event coordinators to handle any size event. American Audio Visual Centers offers a wide range of services which includes, but is not limited to: January 17, 2011

Audio Visual Support for Exhibits Large Screen Video and Data Display Sound, Lighting, and Drapery On-site Production and Staging Department Rigging American Audio Visual Center can be reached by dialing directly at 619-321-4303, or by dialing the hotel operator and asking for audio visual. www.americanavc.com Back to Resource Information AUTOMATED TELLER MACHINES There are two ATM machines conveniently located in the hotel, one is located on promenade level of the hotel, near the Vela Restaurant and the other is on level two, right near the concierge desk. Back to Resource Information BABY-SITTING SERVICES Babysitters can be arranged by contacting the Concierge at extension #4291. The hotel will only recommend childcare companies that are licensed, bonded, insured and CPR trained. Parents should arrange directly with the company selected. None of the babysitting agencies are affiliated with the hotel, and as such, the hotel is not responsible for the services rendered by these agencies. The fees for babysitting services vary by vendor and holiday rates may also apply. Direct payment is required to the vendor. No room charges or master billing for babysitting services is permitted. Back to Resource Information BANKS Wells Fargo 1460 Washington Mutual 1090 Bank of America 7574

610 1st Street

(619) 515-

1415 India Street

(619) 237-

450 B Street

(619) 515-

Back to Resource Information BANNERS All signs, banners, and gobos must be installed by American Audio Visual Center if they are being connected to any part of the walls or ceiling. Banner placement inside or outside of ballrooms and or meeting rooms, must be approved in advance by the Hilton January 17, 2011

Bayfront Event Manager. All Banners must be fitted with grommets or pockets. Banners or signs with weights over 50lbs may require chain motors and or truss. Signs may not obstruct sprinkler heads and must have a clearance of no less than 18 inches. All signs must meet Fire Marshal guidelines.

PRICING $50.00 for Air wall Track Hanger (weekly rate) $75.00 per banner (minimum charge for banners 5’x7’ or smaller)  Custom quote required for banners larger than 5’X7’ or multiple banners. Back to Resource Information BANQUET BEVERAGE SELECTION The Hilton San Diego Bayfront offers a choice of call, premium, and super premium beverages on banquet bars. Specialty items are available upon request. Please contact your Catering / Event Manager for the current selections available of the following beverages: Call Brands Premium Brands Super Premium Brands Cordials Beer and Wine Non-Alcoholic Beverages All banquet bars serve wines by the glass, domestic and imported beers, soft drinks, juices and mineral water. Non-alcoholic beers and wines, blended drinks and champagne by the glass are available upon request. Back to Resource Information BANQUET CURFEWS As a courtesy to our hotel guests there is an outdoor function curfew of 10:00 p.m. In accordance with California liquor laws, all alcoholic beverage sales will begin no earlier than 11:00 a.m. and conclude no later than 1:30 a.m. Back to Resource Information BANQUET EQUIPMENT Items in our banquet inventory are for your use at no additional charge. Any equipment requested not in inventory, which have associated costs, will be passed on to your group. Below is a list of available equipment: January 17, 2011

Tables: Banquet 66‖ Rounds Banquet 72‖ Rounds Classroom 6’ x 18‖ Standard 6’ x 30‖ Round High Top 36‖ Cocktail Round Table 36‖ 7 Registration Counters: (6) 6’ x 42‖ & (1) ADA counter 6’x30‖. Lecterns: Standard Tabletop Risers (each piece): 6’ x 8’ pieces in various heights For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information BANQUET MENU SELECTION We request that banquet menus, room arrangements, and other details pertinent to your convention be submitted to your Catering/Event Manager (30) days prior to your conference date. We are happy to custom design menu proposals for your group and assist in selecting the proper menu items and program arrangements to ensure a successful event. Specialty and theme parties may be designed to meet your particular needs. Special meal requests can be accommodated. Please advise your Catering/Event Manager in advance with any special dietary requirements. Back to Resource Information STANDARD BANQUET TERMS AND CONDITIONS 1. ASSIGNMENT/CONFIRMATION OF FUNCTION SPACE: The function space assigned indicates the space is tentatively being held and will be held on a definite basis upon signing of the Banquet Event Order (―BEO‖). The terms and conditions of any group sales or catering sales agreement previously signed regarding this event remain in force and the BEO is intended to provide specific function/event information in support of the original agreement. If for any reason the function space reserved is not available for your event, you agree that we may substitute space of appropriate size and comparable quality for your event. If you plan to print or publish the assigned space, please contact us first to confirm the room assignment.

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2. GUARANTEE OF ANTICIPATED REVENUE: At least 72 hours (3 business days) before your event, you must inform us, in writing, of the exact number of people who will attend your event. The arrangements set forth on the reserve side of your EO will serve as the final arrangements for your event. The services, products, fees, etc. as noted will be provided at the time of your event and you will be charged based on the event guarantee that you give us or the number of people indicated at the time you signed the sales agreement or the BEO, whichever is greater. We will not undertake to serve more than 3% more than this guaranteed minimum. 3. LABOR CHARGE: If the guaranteed number for your event is less than 25 persons, we will add a $75 labor charge to your account. This will be used to cover our costs of the event and will not be distributed as a service charge or gratuity to our employees working at your event. 4. OVERTIME: You agree to begin your event promptly at the scheduled start time and agree to have your guests, invitees and other persons vacate the designated event space at the end time indicated on the final BEO. You further agree to reimburse us for any overtime wage payments or other expense incurred by us because of your failure to comply with these regulations. 5. GRATUITY & SERVICE CHARGE: 22% of the food and beverage total plus applicable state or local tax will be added to your account as a gratuity and partially distributed to servers, and where applicable, bussers and/or bartenders assigned to the Event. 6. PRICE INCREASES: There may be increases in prices due to unforeseen changes in market conditions at the time of your event. We will communicate these increases to you in advance. We will require written confirmation that you agree to pay these increased prices. Alternatively, we, at our option, may in such event make reasonable substitutions in menus and you agree to accept such substitutions. 7. SET UP CHARGES. Should extensive meeting room set-ups or elaborate staging be required, there will be a set-up charge to cover Hotel costs and additional labor. If equipment is necessary that exceeds Hotel’s inventory, then you agree to pay for the cost of renting this additional equipment. You agree to indemnify us for any damage caused to any Hotel property as a result of drayage related to your event, whether caused by you, your agents, employees, or contractors. 8. OUTSIDE FOOD AND BEVERAGE: Due to state law, you may not bring into the Hotel alcoholic beverages. You must obtain prior approval from us before you bring in any food or non-alcoholic beverages from outside sources. A Hold Harmless Agreement and Liability Insurance are required if food or beverage products not purchased and served by Hotel staff are brought in for consumption by your guests. Service fees will apply to any outside food or beverage served in our function space regardless if Hotel labor is required. 9. AUXILIARY AIDS: The Hotel represents and you acknowledge that the Hotel facilities being rented for you including guest rooms, common areas and transportation services will be in compliance with our public accommodation requirements under the Americans with Disabilities Act. You agree that you will furnish to us a list of any auxiliary aids needed by your attendees in meeting or function space at least two weeks

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prior to your event. You agree to pay all charges associated with the provision of such aids by the Hotel. 10. PROMOTIONAL CONSIDERATIONS: We have the right to review and approve any advertisements or promotional materials in connection with your function which specifically reference the Hilton name or logo. Hilton does not offer or accept any terms or conditions which provide commissions, rebates, HHonors points or other forms of compensation related to revenue for food, beverage, room or equipment rental. 11. CANCELLATION: You may cancel this Agreement only upon giving written notice to us. The parties agree and understand that in the event of a cancellation, our actual damages would be difficult to determine. Therefore, you agree to pay the liquidated damages outlined in your sales agreement, if any, or the guarantee amount as set forth in paragraph 2, whichever is greater. As products and services must be purchased and scheduled in advance, notification seven (7) business days or less before the event will require all charges (including labor and service fees, rentals and applicable taxes) for the final guarantee or contracted number of guests will be charged. Additional damages may be owed for cancellation of your sleeping room contract. 12. CONDUCT OF EVENT: Group agrees to comply with all applicable federal, state and local laws including health and safety codes and federal anti-terrorism laws and regulations including compliance with the provisions of 29 CFR part 470, and our rules, copies of which are available from the hotel’s sales department. Group agrees to cooperate with Hotel and any relevant governmental authority to ensure compliance with such laws. You assume full responsibility for the conduct of all persons in attendance at your event and for any damage done to any part of our premises during the time of your event. Should you require any rigging services for this event, all such services must be arranged through the in-house AV provider or the Hotel and you will be responsible for all costs associated therewith. Back to Resource Information BELL SERVICES Our bell services department is responsible for the movement of your luggage and the delivery of all non-food and beverage amenities and golf bag handling/storage. Porterage charges will be set forth in your contract. The current rate is $5.25-$7.00 per person, plus state tax, round trip and is subject to change. Departure notices, bag pulls, and luggage storage should be coordinated with our Event/Guest Services Manager. Box movement charges $1 per box or $10 per cart per move. Back to Resource Information BILLING Should you require a master account for billing purposes, please complete and return our credit application. Upon approval, master accounts will be assigned per your instructions. Please be sure to advise your Catering/Event Manager in advance for any specific instructions on how you would like your bill organized. We recommend on-site daily review with the Group Billing Coordinator.

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Back to Resource Information BOX LUNCHES Box lunches are available through Banquets. We can help you create your own customized lunch. If you wish to order box lunches for your group, your Catering/Event Manager will arrange the order for you and provide delivery to your specified location on the property. Back to Resource Information BUSINESS CENTER The UPS Store Business Center’s hours of operation can be tailored to meet the needs of your attendees. For more information, please contact the UPS store directly. Our experienced staff is ready to assist you with: Full service packaging Faxing Laser printing Notary services Postage stamps Color copies Office Supplies Money orders. Wire transfers Binding, laminating and collating Business hours are: 7:00 a.m. - 8:00 p.m. Monday through Friday 8:00 a.m. - 4:00 p.m. Saturday and Sunday 619-321-4201 Back to Resource Information BUS/BUS COMPANIES San Diego Bus Charter Gray Line San Diego San Diego Limo Buses US Coach Ways

(619) 232-5049 (619) 477-8689 (619) 225-8466 (800) 359-5991

www.sdsuntours.com www.sandiegograyline.com www.limobuses.com www.uscoachways.com

Back to Resource Information CAR RENTAL AGENCIES The Hilton San Diego Bayfront recommends Hertz Rental Car. The agency is located in the Promenade Foyer East and can be reached at 619-321-3164. Back to Resource Information January 17, 2011

CASH PAYING GUESTS In the event a hotel guest does not have a major credit card to secure his/her room, the Hilton San Diego Bayfront will require full payment in advance for room and tax charges. In addition, there will be a $50.00 per day refundable deposit for incidental charges. If the guest does not wish to establish credit for incidental charges, the guest room phone will be restricted to room-to-room calls. All room folio charges from the Food and Beverage outlets and movie charges will also be restricted. Back to Resource Information CELEBRITY/DIGNITARY VISITS Rest assured your celebrities or dignitaries will be treated with the utmost confidentiality. Your Catering/Event Manager is happy to work with you to accommodate any needs you have. Back to Resource Information CHANGING FACILITIES/DAY USE Please contact your Catering/Event Manager regarding our changing facility. The hours of guest room availability and rate for day use will depend on occupancy of the hotel. Back to Resource Information CHECK-IN AND CHECKOUT The Hilton San Diego Bayfront features a permanent, streamlined check-in/out system of 9 fixed auxiliary individual terminals to speed guests through the registration process. Check-in time is 3:00 p.m. and check-out is 12:00 noon. To ensure correct staffing of our front desk, please inform the Event Manager of your group’s arrival and departure pattern. (All guests arriving before 3:00 p.m. will be accommodated as rooms become available. Our Guest Service Department can arrange to check luggage for those guests arriving early (fees may apply) when rooms are not available and for guests attending functions on departure day.) Early Departure Your guests will have the opportunity to confirm their departure date at check-in without being assessed an early departure fee. Once this departure date has been confirmed, there will be a $75.00 early departure fee assessed in the event the guest departs prior to their confirmed departure date. Late Departure Late checkouts are available upon request and subject to availability. Please contact the Front Desk directly to discuss availability. Late check-out fees are as follows:  Noon – 1PM: Complimentary, based upon availability.  1PM-2PM: 20% of room rate  2PM-3PM: 30% of room rate January 17, 2011

 3PM-4PM: 40% of room rate  4PM-5PM: 50% of room rate  5PM and later: Additional night of room and tax Current Fees (Subject to change) Satellite Check-In Satellite check-in is available for some conventions. The following conditions must be met in order to be eligible for consideration; arrival manifest provided 5 days in advance of major arrival. The success of a satellite check-in is very dependant on the hotel's occupancy the evening before and flow of your arrival manifest. Your Catering/Event Manager will be able to discuss these issues in more detail to determine if this is the correct solution for your arrival. Zip Checkout With zip checkout, simply verify the charges, use the television remote or dial the operator and leave your name and room number. Please leave your keys in the room. If you are not departing the hotel immediately, luggage storage can be arranged at the bell desk. All charges noted on the statement will be provided at the Front Desk or through the mail within two days. Back to Resource Information COAT CHECK SERVICES Please contact your Catering/Event Manager for coat check arrangements. Back to Resource Information CONCIERGE The Hilton San Diego Bayfront Concierge Desk is located in the Main Lobby of the hotel. They maintain a complete library of information on the many local attractions in the area. Inquiries on dinner reservations at the hotel or in the local area, babysitting services, local transportation schedules, and more are all available from the Concierge. They are available daily between the hours of 7:00 a.m. to 11:30 p.m. and can be reached by dialing ext. 4291/4292. Back to Resource Information

CONVENTION CENTER- SAN DIEGO San Diego Convention Center 111 West Harbor Drive San Diego, CA 92108 (619) 525-5238 Web Address: www.sdccc.org

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The San Diego Convention Center is located on sparkling San Diego Bay in the heart of a vibrant downtown. Abundant, flexible space and five-star service make the San Diego Convention Center the meeting planner's choice for hosting major conventions, trade shows, meetings and special events. From floor plans to pricing guides to policy details, there can never be too much information when planning a successful event. Back to Resource Information CORKAGE The hotel will require a corkage fee for any outside food or beverage, please contact your Catering/ Event Manager for details. CREDIT CARDS The Hilton San Diego Bayfront accepts most major credit cards including American Express, Diners Club, JCB International, Optima, MasterCard and Visa. Back to Resource Information CREDIT POLICY Unless you have established credit in advance with us, you will need to pay the entire contract price in cash or by certified check at least three business days prior to your function or by personal bank check two weeks prior to your function. If you would like to establish credit, please contact your Catering/Event Manager for more information. Back to Resource Information CURRENCY EXCHANGE The front desk currently exchanges the following currency at the prevailing rate from: Australia: Dollar, Bahamas: Dollar, Canada: Dollar, Cayman Islands: Dollar, China: Yuan, Denmark: Krone, England: Pound, Euro, Hong Kong: Dollar, Jamaica: Dollar, Japan: Yen, Mexico: Peso, New Zealand: Dollar, Norway: Krone, Saudi Arabia: Riyal, Singapore: Dollar, Sweden: Krone, Switzerland: Franc. If a large amount of money is to be exchanged, we strongly recommend handling the exchange through your home bank. Back to Resource Information DANCE FLOOR Interlocking 4’x4’ parquet wood dance floor pieces can be combined to fit the size of room and number of guests. Dance Floor sizes based on hotel inventory. Back to Resource Information

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DEBRIEF (POST-CONVENTION MEETING) We encourage our customers to meet with our General Manager during or after the meeting to provide and review feedback. Your Event Manager will coordinate a convenient time. Back to Resource Information DECORATIONS Please contact your Catering/Event Manager for a description of items available as well as complete party package menus. We are happy to suggest ideas on novel favors, souvenir menus, printed programs, creative ice carvings, theme food presentations, and room accent decor and specialty linens. We are not responsible for any loss or damage to property belonging to you or your attendees and do not maintain insurance covering it. All displays and/or decorations will be subject to our written approval and we reserve the right to contract and charge for hotel staff to provide the labor for any installations or removals of such. Back to Resource Information DESTINATION MANAGEMENT COMPANIES (DMC) Our preferred vendor has successfully worked with the hotel and is listed below for your reference. ACCESS DMC 3515 Hancock St, St 200 San Diego, CA 92110 Sterena Strickland 619-299-2200 [email protected] Back to Resource Information DEPOSITS Required group cash deposits are outlined in your sales contract. Cash deposits may be made at anytime throughout your stay and placed to your master account balance. Full pre-payment of room and tax is required for guests not wishing to utilize a credit card upon check-in. Back to Resource Information DIAGRAMS Diagrams are available on our website or by contacting your Catering/Event Manager. Back to Resource Information

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DIETARY REQUIREMENTS Our Chef will provide meals for your attendees with special dietary requirements. Please advise your Catering/Event Manager if a special meal is required. Back to Resource Information DINE AROUND Dine Arounds for your group can be scheduled through your Catering/Event Manager. Back to Resource Information DIRECTIONS TO THE HOTEL From San Diego Airport: Start out going West on North Harbor Drive (about 3 miles) Pass the San Diego Convention Center Right on Park Blvd, hotel is on the left side From North: 5 South Exit Caesar Chavez Left off Exit Right on Caesar Chavez Right on Harbor Left on Park, hotel is on the left side From South: 5 North Exit Caesar Chavez Left off Exit Right on Harbor Left on Park, hotel is on the left side Back to Resource Information DOCTORS ON CALL The Hilton San Diego Bayfront does not have a medical doctor on call. Please refer to Medical Facilities/Services portion of the Resource Guide. Back to Resource Information DRESSING/GREEN ROOMS Please contact your Catering/Event Manager regarding dressing/green rooms. Back to Resource Information

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DRUG STORES Longs Drugs (619) 234-5952 Pharmacy

645 Market Street

Sav-On Drugs (In Albertsons) 655 14th Street (619)237-9127 Pharmacy

(619) 234-5900 Store

(619) 237-1247 Store

Back to Resource Information DRY-CLEANING Complete laundry services are available by dialing the Bell Desk at extension 56. Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:30 p.m. the same evening. Priority and overnight services available. Garments picked up or dropped off after 9:00 a.m. will be returned the following day by 6:30 p.m. If you anticipate heavy usage of laundry service, please notify your Event Manager so extended hours of operation or an outside service can be arranged. Please note that there is no service on the following Holidays: Easter, Thanksgiving and Christmas Day. Back to Resource Information eEVENTS Hilton Family’s online booking channel for small groups and meetings. For more information regarding eEvents, click on http://www.hilton.com/en/hi/promotions/learneevents/index.jhtml Back to Resource Information ELECTRICAL The Engineering Department provides assistance with all your mechanical and electrical needs. Please contact your Catering/Event Manager if you require an electrical services request form to secure additional power and/or labor services. All requests for power requirements are to be communicated to your Catering/Event Manager. A complete production package is also available through your Catering/Convention Services Manager. Please see forms for pricing and ordering. For further questions, our electric department can be reached at (619) 321-4363 Back to Resource Information

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ELEVATORS (11) Guest Room elevators located in the Main Lobby. (2) Parking Garage elevators located in the parking garage, walking ramp located in parking garage to bring guests to second floor front desk hotel entrance (1) Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’ high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in from ground level. (1) Freight elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’-6‖ high, Capacity 8,500 lbs to meeting rooms 2-4 via service corridors. Load in from ground level. (1) Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from ground level. Additionally we have 5 internal service elevators available for smaller deliveries to all floors. Back to Resource Information EMERGENCY PROCEDURES The Hilton San Diego is fully prepared to handle different types of situations to assist our guests. The following is information on our emergency procedures: The hotel internal emergency number is 55; you can dial this number from any hotel phone. The hotel has an emergency response team 24 hours a day. In the event of an emergency, calling the emergency number 55 will initiate the appropriate response. Paramedics, Fire Department, and the Police Department are all located approximately 5-10 minutes from the hotel. Our Security Department and a small number of other employees are trained in CPR and First Aid. The closest medical center/ hospital is Sharp- Reese Stealy Medical center and they are located at 2001 4th Avenue, San Diego CA 92101 at can be reached at (619) 446-1539 Emergency evacuation routes and procedures are located on the inside of all guest room doors. The hotel has sprinklers throughout and each guestroom has a smoke detector. The fire alarm system includes one way voice communication to all floors. Security cameras are provided in public areas. Back to Resource Information

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ENTERTAINMENT The Hilton San Diego recommends the following companies for Music and Entertainment: Artistic Productions Maximum Impact Hot Pursuit Wayne Foster Richard James Theo and the Zydeco Patrol Kathy Kavanaugh Steele Parade

(619) 593-7367 (760) 942-7117 (760) 751-1876 (760) 603-8000 (619) 582-5250 (858) 344-9874 (760) 889-3340 (562) 989-1060

Disc Jockey Disc Jockey Band Band Pianist Zydeco Harpest Steel Drums

Back to Resource Information ENVIRONMENTAL COMMITMENT At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to ―Reduce – Reuse – Recycle‖ as much as we can. We are currently adhering to the following environmentally friendly procedures and products; Meeting rooms installed with eco-friendly fluorescent lighting Recycle compactor for all recyclable items; including paper, plastic, aluminum and cardboard Linen program in all guest rooms with optional towel and sheet replacement Providing banquet beverages in bulk and or with using reusable or recyclable products Purchasing locally grown produce in season and purchasing from local companies whenever possible Low flow toilets and showerheads in all guest rooms Low flow toilets in meeting room restrooms The Hilton Family of Hotels is committed to reaching the following goals by the year 2014: Reduce energy consumption form direct operations by 20% Reduce Co2 emissions by 20% Reduce output of waste by 20% Reduce water consumption by 10% Back to Resource Information

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EXHIBITS Currently the Sapphire Ballroom can accommodate up to (203) 8’x10’ or (167) 10’x10’ exhibit booths and Indigo Ballroom can accommodate up to (138) 8’x10’ or (114) 10’x10’ exhibit booths. For professional exposition services the Hilton San Diego Bayfront has selected Freeman as the preferred exposition company. Two months prior to your exhibit date, your Event Manager will need to be provided with Fire Marshalapproved floor plans. Please request the hotel’s Exhibit and Production Guidelines from your Event Manager. Freeman One Park Boulevard San Diego, Ca 92101 Attn: Amy Flock (858) 320-7800 Back to Resource Information FAX MACHINES The Guest Fax machine is located at the Concierge Desk in the Main Lobby. Fax machines are also available to rent through American Audio Visual Centers with advance notice. Back to Resource Information FAX NUMBERS For Guests: Sales Complex: Event Services: Executive Office: Finance: Purchasing :

(619) 564-3344 (619) 270-2601 (619) 321-4316 (619) 321-4321 (619) 321-4315 (619) 321-4304

Back to Resource Information FIRE CODES The following are a few general regulations that typically fall under local fire authorities’ specifications. They should be considered when planning and coordinating space, decorations, etc., in the ballrooms and meeting rooms, as well as all other applicable laws, codes, and regulations. Where exits are not immediately accessible from an open floor area, safe and continuous passageways, aisles or corridors shall be maintained leading directly to every exit and shall be so arranged as to provide convenient access for each occupant to at least two exits by separate ways of travel. The aisle needs to be as wide as or wider than the exit to which they are leading. January 17, 2011

There will not be any setup permitted in front of any exit doors. Staggering of dining tables is not permitted. All room sets must be in compliance with the local Fire Department regulations pertaining to occupancy load, mandatory aisles and ceiling clearance fire exits. Any event which has vehicle displays, fog machines, fueled cooking demonstrations, laser exhibits (including tabletop) or extensive productions with staging and props must have a certified permit from the local Fire Marshall. All associated fees for permits, floor plan approval and stand-by fire watch are your responsibility and final approved copies must be received at least three days prior to the event. Every required exit, exit access or exit discharge shall be continuously maintained free of all obstructions or impediments to full instant use of fire or other emergency. No furnishings, decorations, or other objects shall be placed so as to obstruct exits, access thereto, egress there from, or visibility thereof. Hangings or draperies shall not be placed over exit doors or otherwise located as to conceal or obscure any exit. Mirrors shall not be placed on exit doors. Mirrors shall not be placed in or adjacent to any exit in such a manner as to confuse the direction of the exit. No open flame devices shall be used in any meeting rooms. When necessary for ceremonial or religious purposes, the fire marshal having jurisdiction may permit open flame lighting under such restrictions as are necessary to avoid danger of ignition of combustible materials or injury to occupants. Any furnishings, decorations, and stage settings shall be fire retardant treated and must display certificate of proof. Local fire authorities in advance of event set-up shall approve all extensive production plans. Distance between tables must be equal to or greater than the required aisle width plus 19‖ for chairs on one or 38‖ for chairs on both sides. It is ultimately the group’s responsibility to ensure that your event complies with all applicable laws, including, but not limited to fire and safety codes, rules and regulations. Back to Resource Information FITNESS CENTER The ―Aquazul Wellness Center,‖ located on the lower level of the hotel, is owned and operated by WTS International. Hours of attendant operation is from 5:30 a.m. to 10:00 p.m. daily, except for holidays, in which the limited hours of 8:00am to 6:00pm apply. Admittance to the fitness area is complimentary. Fitness center can be accessed at (619) 321-4290 Back to Resource Information January 17, 2011

FLAGS Our Banquet Department currently has (4) United States flags, (4) California State flags, (1) Canadian flag, (2) Mexican flags, (1) Israeli flag, (1) Japanese flag, (1) Russian flag, (1) UK flag, (1) Chinese flag, (1) French flag, (1) German flag, and (1) Italian flag in inventory. If you require additional flags, please discuss rental costs with your Catering/Event Manager. Back to Resource Information FLORAL/FLORIST Consult your Catering/Event Manager for assistance with a proposal for your special event or recommendations for preferred local florists. Back to Resource Information FOOD DONATIONS Hilton is committed to assist our communities in the effort to alleviate hunger in this country. Our hotels often have prepared food available that can be donated to charitable organizations for service to their constituencies. Consult your catering/event manager for more information. Back to Resource Information FREIGHT ELEVATORS (1) Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’ high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in from ground level. (1) Freight elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’-6‖ high, Capacity 8,500 lbs to meeting rooms 2-4 via service corridors. Load in from ground level. (1) Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from ground level. Additionally we have 5 internal service elevators available for smaller deliveries to all floors. Back to Resource Information GENERAL MANAGER J. Peter Lynn began his Hilton career in 1992 as a Hilton consultant for the corporate office. Lynn became the Resident Manager of the Los Angeles Hilton & Towers in 1993. In 1995, Lynn was promoted to General Manager for the Hilton Seattle Airport Hotel. He has also been the General Manager at the Hilton Chicago O’Hare as well as the Palmer House Hilton in Chicago.

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Lynn who was born and raised in Cleveland, Ohio and is the son of former Secretary of Housing, James Lynn, was raised and educated in the Washington DC area. Lynn has relocated to San Diego with his wife and two children. He was very active in the Chicago community over the past four years, as a commissioner for Chicago’s State Street. Lynn also served on the board of the Illinois Hotel and Lodging Association, the Chicago Loop Alliance and was a representative from Illinois on the Republican Roundtable. An authority on American and European Cuisine, Lynn was recently inducted into the Chaine des Rotisseurs. J. Peter Lynn is thrilled to welcome your group to the Hilton San Diego Bayfront. Back to Resource Information GIFT IDEAS http://www.hiltontohome.com/ - The Hilton Serenity Collection http://www.hilton.corplogoware.com/?rep=hilton - Olympic Merchandise http://www.waldorfcollection-hotelsathome.com/home.html - The Waldorf Collection Back to Resource Information GOLF COURSE INFORMATION Torrey Pines Golf Course 11480 North Torrey Pines Road La Jolla, CA 92037 (858) 452-3226 Torreypinesgolfcourse.com Steele Canyon Golf Course 3199 Stonefield Drive Jamul, CA 91935 (619) 441-6900 Steelecanyon.com Salt Creek Golf Club 525 Hunte Parkway Chula Vista, CA 91914 (619) 482-4666 Saltcreekgc.com Back to Resource Information

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GRATUITIES Informally known as tipping, in the United States, tipping is voluntary. Tips are supposed to be rewarded for services performed as well as a supplement to an employee's income (gratitude). Recommendations for housekeeping - $2.00-3.00 per day, Bellman - $1.00 per bag and discretionary for above and beyond services provided for you. Disclosure: all gratuities not outlined in the contract are discretionary. Back to Resource Information GREEN KEY A hotel that exemplifies the highest standards of environmental and social responsibility throughout all areas of operations. The hotel employs cutting edge technologies, policies, and programs which set the international standard for sustainable hotel operations. The Hilton San Diego Bayfront is rated at a key level 5, which is the highest level. Back to Resource Information GROUP RESERVATIONS IDENTIFICATION PROGRAM (G.R.I.P.) Manage room blocks proactively with automated cross-reference of group registration lists against hotel reservations.    

Automates the process of all reservations booked within or around an associated group block Reduces exposure to attrition or performance damages Ability to monitor booking pace No charge – it’s FREE

Back to Resource Information GROUP CHECK-IN, ARRIVALS AND DEPARTURES The Hilton San Diego Bayfront has a specially designed group entrance to accommodate the needs of your group. It has a porte cochére and ample room for bus loading and unloading. It is also conveniently located near the ballrooms and meeting rooms. This area may be reserved and set up for satellite check-in and convention registration, depending on your arrival pattern. All coach arrivals will be directed to the group entrance, as the front entrance becomes easily congested and large movements can be more efficiently accommodated at the group entrance. Your guests will be asked to remit credit or a cash deposit upon arrival for their incidental charges, unless we have agreed to accept a letter of guarantee from your organization, and it is on file at time of check-in.

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If your guests are arriving via group transportation and an arrival manifest has been supplied, we will be happy to have all of the rooms assigned in advance and key packets prepared. If your guests will be arriving at scattered times throughout the day with no transportation arrangements made or arrival manifest, we will assign rooms on a firstcome, first-serve basis. Back to Resource Information GUEST LIST MANAGER An on-line tool provided by Hilton to group customers that allows them to manage their group’s reservations on-line and provides on-line guest list information. Back to Resource Information GUEST ROOMS The hotel’s current bedding breakdown is as follows: 384-Kings; 806-Queen/Queens. California state law and local enforcement of national fire codes mandate that there is a maximum of four guests per room (adults/children). Hilton is pleased to present ―The Serenity Collection‖, today’s premier bedding package including pillow top mattress and luxury linens. Did you enjoy your night’s sleep? Visit www.pacificcoast.com to order your own Serenity bed. Back to Resource Information GUEST ROOM DELIVERIES Bell Services delivers non-food or packaged deliveries to the guest rooms. The charge for deliveries is as follows: (Outside Room Deliveries) - $2.75 ea. per room/per item will be charged for any 1 piece item to be placed under door, outside door or 1pc. Door- hanger. Examples: Newspapers, flyers, door-hanger, magazines, brochures, pamphlets, newsletters, etc. NOTE: Door hangers with Poly bags or Dr. bags with various items inside bag to be placed on the doors. (See Excessive/Bulky deliveries below for quotes) (Inside Room Deliveries) - $3.75 ea. per room for one item, plus an additional $1.00 per extra item, will be charged for any gifts that require item to be placed inside the guest room. NOTE: Price is subject to change if there are multiple items. (Excessively Large/Bulk deliveries) – Starting at $5.00 ea. per room/per item will be charged for any excessively large or bulk deliveries that involve Dr. bags, Poly bags or any door hangers with various products inside bag. See Catering/ Event manager for exact pricing. Back to Resource Information

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GUEST SERVICE HOTLINE Guests with specific needs or requests may pick up a house phone and dial extension 51. A hotel operator will direct your needs to the appropriate hotel contact. Back to Resource Information HAIR SALON Salon De Marcus Well-Heeled Ellure Salon Studio M

685 2nd Ave 350 10th Ave 509 Park Blvd 1399 9th Ave

(619) 239-2887 (619) 338-8385 (619) 239-1980 (619) 234-3611

Back to Resource Information HHONORS The Hilton San Diego Bayfront is proud to offer the following benefits to HHonors Members: Points and Miles Fact: Hilton HHonors® gives you more choices with every stay, offering hotel points and airline miles with more than 50 partners. You can even convert HHonors points to miles, and vice versa, with participating airlines. No Blackout Dates Fact: If there’s a standard room available at any Hilton Family hotel or resort worldwide, you can redeem points for it—no exceptions, no fine print. It’s that simple. Only Hilton HHonors Fact: HHonors offers more ways to earn, more ways to redeem and more availability at more than 3,000 Hilton Family hotels worldwide. Rewards include free hotel nights, experience getaways, dream vacations and premium merchandise. And here’s another reason to smile: membership is 100% free Membership Levels Blue VIP:  Spouse stays free  Two bottles of quality drinking water, per stay  On-site HHonors Guest Manager  Ongoing program communications

Silver VIP:    

All benefits of a Blue Member Bonuses - Earn a 15% bonus on all HHonors base points Complimentary Fitness Center access Welcome note from HHonors Guest Manager January 17, 2011

Gold VIP:     

All benefits of a Silver VIP Personalized VIP check-in Bonuses - Earn a 25% bonus on all HHonors base points Executive Level Privileges Choose from one of the following: Choice of 1000 Bonus Points Upgrade Guest Room to Executive Level Complimentary HSIA

  

All benefits of a Gold VIP Bonuses - Earn a 50% bonus on all HHonors base points 48 hour guarantee reservation

Diamond VIP:

Back to Resource Information HOSPITALITY DESKS Your Catering/Event Manager is happy to arrange a hospitality desk for your group. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance. Back to Resource Information HOSPITALITY SUITES FUNCTIONS Our Room Service department of experienced professionals will be pleased to arrange food and beverage service in our beautifully-appointed suites. Our suites can accommodate from 10 to 80 people comfortably. Please arrange for hospitality suites in advance, and give notification of menu choice at least 72 hours in advance to your event/ catering manager. HOTEL FACTS/HISTORY The following is a fact sheet for the Hilton San Diego Bayfront: Location: Address: Opening date: Telephone: Facsimile: Reservations:

San Diego, California One Park Boulevard, San Diego CA 92101 December 3, 2008 (619) 564-3333 (619) 563-3344 (800) HILTONS January 17, 2011

Website: Managed By: Ownership:

www.sandiegobayfront.hilton.com Hilton Hotels Corporation Hilton Hotels Corporation and IHG

Back to Resource Information HOUSEKEEPING Housekeeping services each guest room daily, which consists of general cleaning. Should one of your guests require special times of service, requests may be made directly with Housekeeping or your Catering/Events Manager. The suggested housekeeping gratuity is $2.00-$3.00 per day. Some groups may have the gratuity rate predetermined in the contract and billed to the master account. Each guest room includes feather down pillows, with an additional foam pillow and extra blanket in each closet. Also each guest room is provided with several special service amenities either at no charge or for a nominal fee. These items include: an iron and ironing board, coffee makers, hairdryers, bath/shower amenities, and extra pillows. Additional bedding available for children: cribs and rollaways. Please note there is a maximum of four persons (including children) allowed per room. Back to Resource Information IN CONJUNCTION WITH (ICW’S) Any group hosting an In-Conjunction with Event is solely responsible for all charges and activities. The hosting convention must authorize all arrangements for meeting space, assignments, food, beverage, etc. Groups meeting in conjunction with a conference, but not part of the official convention program who require meeting space and separate billing, are subject to credit approval. All meeting space, if available, will be at the hotel’s normal prevailing room rental rates and will be subject to the hotel’s standard contract terms and conditions. A listing of all ICW’s should be sent to the hotel no later than 90 days prior to the actual event, so that they can be individually contacted by the Event Department to set up food, beverage and billing arrangements. Events can be reached at (619) 321-4312. Back to Resource Information INDEMNIFICATION To the extent permitted by law, you agree to protect, indemnify, defend and hold harmless the Hotel, Hilton, and the Owner, and their respective employees and agents against all claims, losses or damages to persons or property, governmental charges or fines, and costs (including reasonable attorney’s fees), arising out of or connected with your function, except those claims arising out of the sole negligence or willful misconduct of the hotel. January 17, 2011

Back to Resource Information IN-ROOM DINING (ROOM SERVICE) Our In-room Dining is open from 6am- to 10:30pm daily for breakfast, lunch, dinner, snacks and beverage service and can be reached at extension 54 in-house. A variety of amenities are also available through Room Service. Room service gratuity is 20% and is posted automatically on all checks. There is also a delivery fee of $4.00 per order, plus 8.75% tax. (Gratuity and Delivery Fee Subject To Change) Back to Resource Information INTERPRETATION/TRANSLATION SERVICES The Hilton San Diego Bayfront has team members that can assist Back to Resource Information INTERNET SERVICES (GUEST ROOM) All of our 1,190 guest rooms have high-speed Internet DSL modem on each desk. In addition, we have wireless Internet access in all of the public areas of the hotel as well as in all of our 1,190 guest rooms. If a guest is using high-speed in their guest room (via Ethernet cable), wireless access throughout the public space areas of the hotel will work with the same sign-on information at no extra charge (with the exception of the meeting room floors and ballrooms). Standard High speed internet with VPN connection: $13.95 per day. Please contact your Catering or Event Manager for Internet pricing in meeting rooms. Back to Resource Information KEYS AND CARDS/ MEETING ROOMS Please contact your Catering/Event Manager if you would like private keys to any of your meeting, office, or hospitality rooms. The door lock will be changed or the key card reprogrammed and there will be a charge of $50.00 per door for up to 7 keys and you are required to sign a hold harmless agreement. Back to Resource Information (Customized) KEY CARDS Please contact your Catering/Event Manager if you would like custom keys for your group. They are an excellent way to market your organization.

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KEY HOTEL CONTACTS General Manager Hotel Manager Area Director of Sales & Marketing Director of Banquets Executive Chef Director of Events/ Catering Director of Finance Director of Front Office Director of Housekeeping Director of Property Operations Director of Security

J. Peter Lynn Dave Smith Donovan Henson Jason Sliman Patrick Dahms Maggie Morales, CMP Konstantine Drosos Levi Seidensticker Ayesha Dogar Mike Jueds Jesse Bowman

(619) 321-4424 (619) 321-4433 (619) 270-2650 (321) 436-9811 (619) 321-4432 (619) 321-4425 (619) 321-4429 (619) 321-4447 (619) 321-4448 (619) 321-4427 (619) 321-4441

Back to Resource Information KOSHER We can provide a variety of Kosher meals to our guests. Please ask your Catering/Event Manager for Kosher suggestions. Back to Resource Information LABOR The Hilton San Diego Bayfront is represented by Unite Here as our local union. The hotel does adhere to all union rules and regulations in accordance to the agreement signed between Unite Here and the Hilton San Diego Bayfront. Please see your Event/ catering manager for any questions. Back to Resource Information LAUNDRY/VALET – SEE DRY CLEANING Complete laundry services are available by dialing the Bell Desk at extension 56. Garments picked up or dropped off prior to 8:30 a.m. are returned to guests by 6:30 p.m. the same evening. Priority and overnight services available. Garments picked up or dropped off after 9:00 a.m. will be returned the following day by 6:30 p.m. If you anticipate heavy usage of laundry service, please notify your Event Manager so extended hours of operation or an outside service can be arranged. Please note that there is no service on the following Holidays: Easter, Thanksgiving and Christmas Day. Back to Resource Information LIGHTSTAY LightStay is our internal measurement system to collect, analyze, and track environmental and social performance at our property as well as our brands globally. In so doing, we are able to integrate sustainability as a core performance metric and drive January 17, 2011

economic and social returns. Your Catering/Event Manager can share detailed information. Back to Resource Information LIMOUSINE SERVICES Arrangements may be made to have a group VIP transported through an outside service. Please contact the concierge desk at extension 4291/4292 to make arrangements. Back to Resource Information LINEN SELECTION A variety of table linens are available for your various functions. If you desire specialty linen, or would like quotes on theme-coordinated linens and chair covers, please consult your Catering/Event Manager. Back to Resource Information LIQUOR LAWS The State of California has strict liquor laws that must be followed by the Hilton San Diego Bayfront. Because the hotel is only licensed-authorized to sell and serve alcoholic beverages that were purchased by the Hilton San Diego Bayfront, no group may bring in their own alcohol to be served. The legal drinking age in California is 21. All liquor must be served by 1:30 a.m. and cleared prior to 2:00 a.m. Your Catering/Event Manager may provide a copy of some of the applicable State of California liquor laws upon request. Back to Resource Information LOAD-IN/LOAD/OUT (PRODUCTION, DÉCOR AND STAGING) Hilton Promenade level driveway provides direct access to the Hilton San Diego Bayfront Service Entrance. Load in/out times are scheduled through your Event Manager. To ensure that enough space has been reserved for your move into and out of the exhibit hall, please coordinate your requirements well in advance. Loading Area: Served by 2 large Freight elevators and one service elevators. Loading area is located adjacent to loading dock area. 1-Service elevator with interior dimensions of 5’-8‖ wide x 8’-7‖ deep x 8’ high, Capacity 5,000 lb, to meeting rooms 2-4 via service corridors. Load in from ground level. 1-Service elevator with interior dimensions of 7’-8‖ wide x 11’-2‖ deep x 9’ 6‖ high, Capacity 8,500 lb, to meeting rooms 2-4 via service corridors. Load in from ground level. 1-Freight elevator with interior dimensions of 10’ wide x 20’ deep x 9’-6‖ high January 17, 2011

Capacity 12,000 lbs, to meeting rooms 2-4 via service corridors. Load in from ground level. Sapphire Ballroom and Indigo Ballroom Weight Load: The maximum weight load sustainable in each ballroom is 100 pounds per square foot. Delivery Scheduling: Exhibit materials can be delivered to the hotel during business hours any time after the pre-arranged exhibitor set-up date. Due to fire and safety regulations, no crates or cartons may be stored on the hotel premises. Move-Out Date: Exhibits must be removed from the hotel on or before the exhibitor’s dismantle time. Back to Resource Information LOCAL INFORMATION ACTIVITIES: Balboa Park (619) 239-0512 www.balboapark.org Balboa Park is the nation's largest urban cultural park. Home to 15 major museums, renowned performing arts venues, beautiful gardens and the San Diego Zoo, the Park has an ever-changing calendar of museum exhibitions, plays, musicals, concerts, and classes— all in the beautiful and timeless setting of this must-see San Diego attraction. Birch Aquarium (858) 534-3474 [email protected] Explore where the wonders of the ocean come alive! The mission of Birch Aquarium is to provide ocean science education, to interpret Scripps Institution of Oceanography research, and to promote ocean conservation. Disneyland Resort (714) 781-4565 disneyland.disney.go.com ―The Happiest Place on Earth‖ is an enchanted kingdom of fantasy and imagination filled with classic family-friendly attractions and entertainment dining and shopping. Legoland California (760) 918-5364 www.legoland.com/california.htm Built for real family fun with more than 50 rides, shows and attractions. Mission Beach Mission Beach is the center of a continuous stretch of beach known as The Strand, which extends over two miles, beginning at the Mission Bay channel entrance and ending at the

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north end of Pacific Beach. The Strand is the most popular beach area in the City of San Diego and draws large crowds in summer. San Diego Zoo (619) 231-1515 www.sandiegozoo.org The 100-acre ―World Famous‖ San Diego Zoo is home to over 4,000 rare and endangered animals representing more than 800 species and subspecies, and a prominent botanical collection with more than 700,000 exotic plants. It is located just north of downtown San Diego in Balboa Park. Seaport Village (619) 235-4014 www.seaportvillage.com Whether whiling away a whole day or just stepping out for an hour, Seaport Village’s 50plus diverse shops, 17 unique eateries and outdoor entertainment will more than satisfy. SeaWorld (800) 257-4268 www.seaworld.com Diego SeaWorld of San Diego is one of the world’s premiere marine adventure parks with 200 acres of world class shows, thrilling rides and unforgettable animal encounters. Wild Animal Park (619) 231-1515 www.sandiegozoo.org The Wild Animal Park is an expansive wildlife sanctuary that is home to more than 3,500 animals representing more than 400 species. Its renowned botanical collection represents 3,500 species and 1.5 million specimens. Over half of the Park’s 1,800 acres (730 hectares) have been set aside as protected native species habitat. It is located 35 miles (56 kilometers) north of downtown San Diego in the San Pasqual Valley near Escondido, California. RESTAURANTS: Seafood: Harbor House Oceanaire Seafood House Anthony’s Fish Grotto Blue Point

831 West Harbor, San Diego 400 J. Street, San Diego 1360 Harbor Drive, San Diego 565 5th Avenue, San Diego

(619) 232-1141 (619) 858-2277 (619) 232-5103 (619) 233-6623

Steaks: Donovan’s Greystone George’s on Fifth

570 K Street, San Diego 658 5th Avenue, San Diego 835 5th Avenue, San Diego

(619) 237-9700 (619) 232-0225 (619) 702-0440

Mexican: January 17, 2011

La Puerte Candelas

560 4th Avenue, San Diego 416 3rd Avenue, San Diego

(619) 696-3466 (619) 702-4455

American: Hard Rock Café Dakota Grill Lou and Mickey’s

801 4th Avenue, San Diego 901 5th Avenue, San Diego 224 5th Avenue, San Diego

(619) 615-7625 (619) 234-5554 (619) 237-4900

Asian: Nobu Blue Ginger

207 5th Avenue, San Diego 715 4th Avenue, San Diego

(619) 814-4124 (619) 888-0007

Italian: Bucca Di Beppo Asti Ristoranti Tratorria La Strada

705 6th Avenue, San Diego 728 5th Avenue, San Diego 702 58th Avenue, San Diego

(619) 233-7272 (619) 232-8844 (619) 239-3400

Mediterranean: Dussini Laurel

275 5th Avenue, San Diego 505 Laurel Street, San Diego

(619) 233-4323 (619) 239-2222

Spanish: Café Sevilla Continental

555 4th Avenue, San Diego 901 4th Avenue, San Diego

(619) 233-5979 (619) 696-8888

Back to Resource Information LOST AND FOUND It is the policy of Hilton Hotels Corporation to make every effort to return any found property to its rightful owner. All found property in the hotel will be recorded, stored, and disposed of, whether it is found in a guestroom, public space, or any other area of your hotel. We will make every attempt to determine the legitimate owner and return the found property. If the owner cannot be determined within ninety days (or other time period specified by local law), the found property will be disposed of in accordance with the state law. If no local or state law exists, or these agencies decline involvement, the property shall be returned to the finder. This policy does not apply to minor items found on the property such as a toothbrush, ladies hosiery, cigarettes, etc. Lost and Found can be reached by calling extension 4235. Back to Resource Information LUGGAGE STORAGE Based upon availability, a banquet/meeting room may be set aside to store hand carry luggage for individuals leaving later in the day. It is requested that the travel staff January 17, 2011

supervise these items, as they will be stored at your own risk. Luggage Storage is available 24 hours a day. Luggage should be turned over to the bell desk for storage. The current porterage rate is $7.00 per person, plus state tax, round trip and is subject to change. Departure notices, bag pulls, and luggage storage should be coordinated with our Event/Guest Services Manager. Back to Resource Information MAIL SERVICES The UPS business center offer full service shipping services. If you have a large number of items that need to be mailed, or require shipping materials, please contact the UPS store at 619-321-4201. They are located on Aqua level on the third floor and they offer complete mail services as well as materials. Please refer to your Catering/Event Manager if you would like to arrange an on-site service for your group. The closest United States Post Office to the Hilton San Diego Bayfront is located at 815 E Street in San Diego and can be reached at (619) ASK-USPS. Their hours are 8:30 a.m. – 5:00 p.m. weekdays, CLOSED on Saturdays and Sundays. The nearest FedEx Kinkos is located at 111 West Harbor Drive, San Diego Ca 92101 inside the San Diego Convention Center and can be reached at 619-525-5450. Back to Resource Information MASTER ACCOUNTS The Finance Department looks forward to establishing an accounting structure to best suit your needs. In addition to one master account for the entire event, multiple master accounts and affiliate master accounts can be established. For your protection, authorized signers must be designated for each account. A daily master account review is recommended. In order to provide you with efficient service, it is crucial that credit arrangements are completed accurately and entirely, to be submitted at least two months in advance. For your convenience, a sample credit application can be found under forms. Multiple Master Accounts: Should your organization require multiple master accounts, the accounting department can structure accounts to meet your needs, such as for room and tax, for banquets, for electrical and for engineering, etc. These can all be separated for your convenience, as we know how important the accounting process can be.

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Affiliate Master Accounts: The Hilton San Diego Bayfront will be happy to provide your sub-groups with master accounts, if necessary. Last minute requests may be handled by producing a credit card and must be submitted one month in advance. Account Payment: Payment of master accounts, based upon conditions specified in your sales contract, is made at the end of the event upon departure by credit card or company check. Direct billing of your master account, if established, is payable 30 days after receipt of the statement, and can be arranged upon prior credit approval. A master account review meeting may be scheduled daily to ensure all billing is kept accurate and up to date. We recommend a final bill review prior to departure. Back to Resource Information MEDICAL FACILITIES/SERVICES Medical Services facilities nearby: Children's Hospital 3020 Children's Way San Diego, CA 92123 (858) 576-1700 Gaslamp Urgent Care 250 Market Street San Diego, CA 92101 (619) 239-9675 Naval Medical Center 34800 Bob Wilson Drive San Diego, CA 92134 (619) 532-6400 San Diego Hospice 4311 Third Avenue San Diego, CA 92103 (619) 688-1600 Scripps-Mercy Hospital 4077 5th Avenue San Diego, CA 92103 (619) 294-8111 Back to Resource Information

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MEETING ROOM CAPACITIES Please contact your Catering/ Event manager for the most current meeting room capacity chart Back to Resource Information MEETING ROOM DELIVERIES For small exhibits, when a drayage company is not being used, standard boxes or packages to and from the exhibit area will be delivered by the hotel bell staff or banquet house staff for a charge of $1 per box, $10 per cart/per move. Back to Resource Information MEETING ROOM RENTAL See Sales Agreement. Room rental varies depending upon time, food and beverage minimums and size of meeting room needed. Contact your Catering/Event Manager for more specific information on room rental. Back to Resource Information MEETING ROOM SET STANDARD Standard meeting rooms include the following items: Banquet or classroom tables and chairs Linens Pads and pens or pencils Ice water Lectern/ Podiums Basic meeting room set up is complimentary. Depending upon the extent of the setup requirements, additional charges may be incurred. Room reset fees may apply for day of set up changes. Please contact your Catering/Event Manager for miscellaneous/electrical charge price sheets. All meeting rooms are set non-smoking. Back to Resource Information NEWSPAPERS/PUBLICATIONS Newspapers available in our Gift Shop are: San Diego Union Tribune L.A. Times Wall Street Journal New York Times USA Today January 17, 2011

The USA Today is delivered to guest rooms Monday through Friday. Back to Resource Information OFFICE EQUIPMENT/SUPPLIES The in-house Business Center (UPS Store) offers a complete range of services including photocopies, faxing, laser printing, word processing, shipping services, internet and email services, PC Workstations, office equipment rentals, pagers and cell phone rentals/radio rentals, just to name a few. Prices are quoted on an individual basis depending on the type of equipment needed as well as the scope of the job requested. Discuss your group’s needs with the Business Center or with your Catering/Event Manager. Business hours are: 7:00 a.m. - 8:00 p.m. Monday through Friday 8:00 a.m. - 4:00 p.m. Saturday and Sunday 619-321-4201 Back to Resource Information PARKING Valet parking is available at the front entrance of the hotel. Self parking is available in the 7th story parking structure adjacent to the hotel. Parking structure clearance is 7’. Special VIP parking arrangements should be coordinated with your Event Manager. Current parking rates are as follows, and are subject to change: Valet (Overnight Guests) $35.00 per night Self Parking (Overnight Guests) $25.00 per night (w/ in & out privileges) Valet (Day use or Event use) $10.00 first hour, $5.00 per addtn hour (no max) Self Parking (Day use or Event use) $5.00 per hour , with a $30.00 maximum per day. Total Dedicated Parking Spaces: Self and Valet Parking Spaces:

900

If you are planning a large movement or delivery of rental cars for a specific group event or activity, please advise your Catering/Event Manager so that specific parking may be reserved. Back to Resource Information PERSONALIZED ON-LINE GROUP PAGE (POG) POG is a personalized web page for your attendees to book reservations directly online.  

Available at all Hilton Family properties Customize with your program January 17, 2011

 

Customize with your logo No charge – it’s FREE

Back to Resource Information PETS (POLICY) Service animals are always welcome and will be accommodated. The Hilton San Diego Bayfront is a pet friendly hotel. Please ask your front desk agent about special items available for your pets. A one time, non-refundable, pet deposit is required at check in. Back to Resource Information PIANOS If your group is requesting a piano or pianos for your function(s) please contact your Catering/Event Manager for current piano rental and tuning charges. Pianos in stock: 1 Baby Grand Piano If your group requires additional pianos or pianos in outdoor/alternate locations, your Catering/Event Manager can rent them from an outside source. Back to Resource Information POOLS The Hilton San Diego Bayfront features a beautifully landscaped saltwater pool, spa and deck, also featuring a snack bar and five (5) 10’ x 10’ cabanas. Back to Resource Information POST EVENT REPORT For meetings and conventions with more than 100 rooms on peak night, your Event Manager will complete a Post Event Report. This report details room pick-up and food and beverage revenues. Back to Resource Information POSTING OF EVENTS Please advise your Catering/Event Manager as to which events you want posted on hotel schedule of events, which are located throughout the hotel. The hotel has large electrical reader boards on each meeting level of the hotel and individual electronic signs on each meeting room entrance. Your event manager can customize your signs and logos and verbiage to match your programs and agendas. Back to Resource Information

January 17, 2011

PRINTING SERVICES The UPS Store Business Center’s hours of operation can be tailored to meet the needs of your attendees. For more information, please contact the UPS store directly. Our experienced staff is ready to assist you with: Full service packaging Faxing Laser printing Notary services Postage stamps Color copies Office Supplies Money orders. Wire transfers Binding, laminating and collating Business hours are: 7:00 a.m. - 8:00 p.m. Monday through Friday 8:00 a.m. - 4:00 p.m. Saturday and Sunday 619-321-4201 Back to Resource Information PRODUCTION GUIDELINES Your Event Manager will provide you with the hotel’s Production Resource Guide. Back to Resource Information PRODUCTION CREW MEALS Please contact your Catering/Event Manager regarding production crew dining. Back to Resource Information PUBLIC TRANSPORTATION/ TAXIS/ SHUTTLES Orange Cab (619) 223-5555 San Diego Cab (619) 226-8294 Yellow Cab (619) 234-6161 San Diego Trolley (619) 595-4949 San Diego Transit (619) 231-1466 Xpress Shuttle (800) 900-7433 Cloud Nine Shuttle (800) 974-8885 EZ Ride (800) 777-0585 Back to Resource Information

January 17, 2011

PYROTECHNICS Please refer to the Fire Codes section of the Exhibit and Production Guidelines. Back to Resource Information RADIOS/PAGERS/NEXTELS We are willing to assist you in obtaining walkie-talkie radios and/or Nextels for use during your program. Please consult your Catering/Event Manager for assistance. Back to Resource Information RECYCLING At Hilton Hotels Corporation, protecting the Environment is a top priority. Responsible environmental activity is good for both our business and the community. Hilton has developed a comprehensive company-wide policy to promote business practices that help preserve the environment. We provide guidelines for all of our facilities, and our goals are to ―Reduce – Reuse – Recycle‖ as much as we can. We are currently adhering to the following environmentally friendly procedures and products; Please contact your Event/ Catering manager for more information Back to Resource Information REGISTRATION ASSISTANCE If additional staffing is needed for your activity or hospitality desk, please consult with your Catering/Event Manager. Registration attendants are easily scheduled with sufficient notice. Back to Resource Information REGISTRATION DESKS/COUNTERS Your Catering/Event Manager is happy to arrange a hospitality/ registration desk/counter for your group. There are 7 registration counters available: (6) 6’ x 42‖ & (1) ADA counter 6’x30‖. Phones may be arranged in advance with either in-house extensions or direct dial numbers. Please note that all hospitality desks will be taken down each evening and reset for the next day’s use, unless otherwise contracted. Should you require a larger area for an office, storage or hospitality, please consult your Catering/Event Manager for space availability. Handwritten signs and flip charts are not allowed in any hotel public areas. Professionally printed signs may be ordered in advance, easels are available. Back to Resource Information

January 17, 2011

RESERVATIONS RAPID! RESERVATIONS AUTOMATED PROCESSING INPUT AND DELIVERY SYSTEM Expedited reservation processing straight from your rooming list into our system. Client uploads the rooming list, ensuring security of guest credit card information.  Eliminates dual entry process  Accurate and efficient reservations  Supports 3rd Party Clearinghouses  No charge – it’s FREE Back to Resource Information RESTAURANTS/LOUNGES Vela Restaurant:

A revolutionary concept emphasizing explorations of global coastal cuisines, innovative wine programs and modern interpretations of culinary classics, with uncompromised views of San Diego Bay. Hours of Operation: Breakfast: 6:30am-11:00am Sat. & Sun.: Buffet open until 12:00pm Lunch: 11:00am-3:00pm Light Lunch at the Bar: 3:00pm-5:30pm Dinner: 5:30pm-10:30pm Bar: 5:30pm-10:30pm Starbucks Coffee:

Enjoy a delicious cup of freshly brewed coffee in the full service Starbucks located on the promenade level. Starbucks offers fresh pastries, premium deli sandwiches, Starbucks’ signature Frappuccinos, and an array of retail and amenity items. Open daily from 6:00 a.m. to 6:00p.m. Based on occupancy.

January 17, 2011

Odysea Lounge:

A waterfront destination highlighted by cart service and hand-crafted organic cocktails. Hours of Operation: 3:00pm-1:30am

Bay Breeze:

A poolside watering hole serving casual fare. Hours of Operation: (Seasonal) 11:00am- 8:00pm In room dining/ Room Service: 6am to 11pm 7 days a week. Note: Hours may vary based on occupancy. Back to Resource Information RESTAURANT RESERVATIONS Reservations are strongly recommended for all restaurants in the hotel and in San Diego. Our Concierge can assist in making restaurant recommendations and reservation. Concierge can be reached at extension # 4291 Back to Resource Information RESTROOMS Public restrooms are conveniently located in the lobby, meeting room floors, spa/fitness center, and pool deck. Back to Resource Information RESUMES The Hotel Resume is a document that we share with the rest of our hotel staff, to let them know as much as possible about your group so we can serve you in the best way possible. The resume is distributed to our team members 7-10 days before major arrival to ensure proper staffing. Your Catering/Event Manager will work closely with you to include all pertinent information with all operating departments within the hotel. You will receive a copy of the group resume to ensure your details are correctly understood and spelled out. Back to Resource Information

January 17, 2011

RIGGING All rigging is to be coordinated exclusively through American Audio Visual Centers. Your Event Manager will provide you with the Exhibit and Production Guidelines and the contact information for American AV. American Audio Visual can be reached at (619) 321-4303 Back to Resource Information ROBES Hilton San Diego Bayfront provides terry cloth robes in every Executive Level guestroom on the 29th and 30th Floors, as well as in all suites. Robes are available to purchase through the front desk or the gift shop. Please contact your Catering/Event Manager for further details. Back to Resource Information ROPES/STANCHIONS Ropes and Stanchions (24) Pairs of stanchions with connecting rope are available for events. Please contact your event/catering manager for more information or to request. For more information on banquet equipment, please see your Catering/Event Manager. Back to Resource Information SAFES/SAFE DEPOSIT BOXES Safe deposit boxes are located at the security dispatch behind the front desk and are complimentary. State law limits hotel liability for valuables placed in safe deposit box. There is a $200.00 fee for lost safety deposit box keys. In addition to safe deposit boxes, every guest room is equipped with a complimentary in room secure safe. Back to Resource Information SECURITY If required, in our sole judgment, in order to maintain adequate security measures in light of the size and/or nature of your function, you will provide, at your expense, security personnel supplied by a reputable licensed guard or security agency doing business in the city or county in which we are located, which agency will be subject to our approval. Such security personnel may not carry weapons. Your Event Manager will provide you with an up-to-date list of recommended security companies. All security guidelines, to include indemnity and insurance aspects, will be provided to you by your Event Manager. Please alert your event manager if you anticipate extensive media interest in your event so arrangements can be made for a press room to accommodate reporters. If your event is controversial or highly publicized, advance notice to security will ensure that adequate staff January 17, 2011

is on hand so your event runs as smoothly as possible. VIP escorts can be arranged, as can alternate entrance and exit points. NON- emergency Security dispatch can be reached at extension # 4238 Back to Resource Information SHIPPING AND RECEIVING Packages for functions or sleeping rooms may be delivered to the hotel and delivered to the UPS store, no sooner than 3 days prior to your arrival date. Your packages will be stored in a secured area at a cost of $3 per carrier envelope, $6.00 per padded pack, $6.00 for boxes 1-10 lbs, $12 for boxes 11-21 lbs, $25 for boxes 22-41 lbs, and $50 for boxes 42-60lbs. For large packages the pricing will be $80 for boxes 61-100 lbs, $120 for boxes 101 lbs of heavier and $275 per pallet. Packages can be retrieved from the UPS store located on the Aqua level which is located on the third floor. Please see your event/ catering manager for a full price sheet. Handling fees may apply. When shipping packages/boxes to the Hilton San Diego Bayfront, please address them as follows: Name (of person who will be on-site picking up the packages) Company Name C/O Hilton San Diego Bayfront One Park Boulevard San Diego, CA 92101 ATTN: UPS Store/ Business center Hold for guest arrival Delivery destination & date Phone Fax Number of packages in that shipment No COD packages will be accepted. The Hotel policies on safe package handling are based on advice from the United States Postal Service (USPS) and the Federal Centers for Disease Control and Prevention (CDC). **All exhibit boxes and crates must be arranged through a drayage company and cannot be shipped directly to the hotel, please see event manager for production guidelines** Back to Resource Information

January 17, 2011

SHOPPING Hotel Gift Shop

Hilton San Diego, Lower Promenade Level, extension # 4352 7am-10pm, 7 days a week

Horton Plaza

324 Horton Plaza, San Diego Ca 92101 (619) 239-5481 Mon-Fri 10am-9pm, Sat 10am-8pm, Sun 11am-7pm

Shops at the Del

1500 Orange Ave, Coronado Ca 92118 (619) 435-6611 Mon-Fri 10am-9pm, Sat 10am-8pm, Sun 11am-7pm

Seaport Village

849 Harbor Drive, San Diego Ca 92101 Open daily 10am-9pm

(619) 235-4014

Back to Resource Information SIGNAGE/BANNERS The Hilton San Diego Bayfront takes pride in the condition and aesthetic appearance of our facility. In order to maintain a quality image for all Hotel guests, there are a few things we ask of you during your stay: Only professionally printed signage are allowed in the meeting/convention areas. These signs can be used with easels or in sign stands. No handwritten signs or flipcharts are allowed outside the meeting rooms. No banners can be hung along the walls of the Public Areas. Banners may be hung from the skirting of the hospitality desks and at outdoor functions. Aerial Rigging personnel must provide the labor to hang the signs or banners at a nominal fee. Please contact your Catering/Event Manager for pricing details. In addition, nothing is to be placed over exit doors or located to conceal or obscure any exit. All banners and sign hanging will be completed by American Audio Visual Center, see banner section of the meeting resource guide. Back to Resource Information SITE INSPECTION/PRE-PLANNING Please contact your Sales/Event Manager and we will gladly arrange a site inspection. Back to Resource Information SMOKING The Hilton San Diego is 100% smoke-free. Smoking is only permitted in designated smoking areas outdoors January 17, 2011

Back to Resource Information SOUND SYSTEM All of the Hilton San Diego Bayfront meeting rooms and ballrooms have a basic sound system. Please contact your Catering/Event Manager with questions. There will be a $150 each room/per day fee assessed for patching in your own equipment through the house sound system, additional fees may apply. Anchor systems or supplemental systems will be required for all outdoor locations. Please make note of the hotel’s noise curfews: All outside sound system functions must end no later than 10:00 p.m. Back to Resource Information SPA Aquazul Wellness Center Embraces the healthy lifestyles that are synonymous with San Diego. By emphasizing the healing properties of the sea in all of our space treatments and product offerings, we have created the perfect sanctuary to restore the mind and body. Focusing on services that combine the natural essence of the ocean and the unparalleled attention of our professional staff, Aquazul wellness center exists to create an environment that promotes maintenance, recovery and inspiration.

The ―Aquazul wellness center,‖ located on the lower level of the hotel, is owned and operated by the WTS International. This state-of-the-art facility. Please ask your Catering/ Event manager for the current spa menu. Hours of operation: 8:00am to 8:00pm, 7 days a week Telephone (619) 321-4290 Back to Resource Information SPECIAL MEAL REQUESTS Please consult with your Catering/Event Manager for any special meal requests. The Executive Chef is pleased to accommodate your requests to the best of his abilities. Back to Resource Information

January 17, 2011

STORAGE Storage for your advance boxes and convention supplies is quite limited. If you are anticipating shipping a large volume of materials, we suggest you consult your Catering/Event Manager as soon as possible to reserve a room or plan to utilize an area in your office or hospitality room set up. Hotel cannot provide security for these items. If shipping valuables, please make arrangements to hire and pay for outside security. Back to Resource Information SUITES Suite Descriptions The Hilton San Diego Bayfront features 30 suites specially designed for hospitality functions and small informal meetings. Our uniquely elegant suites offer extra living space for either working or relaxing, and provide the perfect ambiance for entertaining visitors or clients. For utmost flexibility, each suite parlor can connect to standard guestroom. Wet bars, televisions, and restrooms are in each parlor. Presidential Suites (2) Located on deluxe floors (29th and 30th) are two world-class Presidential Suites at over 1626 square feet each. In addition to amenities extended to all Executive Floor guests, these accommodations offer: 1626 square-foot parlors with one bedroom and bathroom, formal dining area, and living room Jacuzzi bathtub Connecting room available Flat screen television Living room and dining room Wet bar and refrigerator with separate outside service entrance Executive Suites (2) Located on the 27th and 28th floors are the Executive level Suites. Features found in the 1,086 square-foot suites include a conference table that seats eight, and a flat screen television. Connecting room available. Junior Suites (9) The deluxe Junior Suites are located on floors 26-30. Features found in the 262 square-foot suites include a conference table that seats 4-6 people. The parlor includes a living area, flat screen television and desk with internet. Connecting room available. Hospitality Suites (17) The deluxe Hospitality Suites are located on floors 10-26. Features found in the 780 square-foot suites include a conference table that seats 6-8 people. Living area with flat screen television. Large living area with fold out sofa. Desk with internet and ergonomic chair. Connecting room available.

January 17, 2011

Back to Resource Information SUMMIT (PRE-CONVENTION MEETING) In order to introduce our clients to the key contacts of the hotel, we would like to arrange a pre-convention meeting a day or two prior to your main group arrival. Please advise your Catering/Event Manager as to who will attend from your organization and what a convenient time would be for this meeting (time ranges from 30 minutes to one hour). Please note that for smaller groups, a smaller more personalized meeting may be set up involving key operational department heads. Back to Resource Information SUSTAINABILITY Mission Statement: Hilton Worldwide will manage our business through a lens of sustainability to benefit this generation and those that follow. Through action and innovation we will lead our industry in projects and programs that: Enhance the guest experience Engage our employees Improve operational efficiency Advance building design Strengthen our partnerships Serve our communities Protect our global environment Enrich our Family of Hotels Back to Resource Information TAXES The current California State General Excise Tax is 8.75%. The current California State Hotel Room Tax is 12.64% (includes state tax and tourism). All goods and services are subject to state tax including but not limited to food, beverage, labor, and gratuities. Back to Resource Information TAXICABS The Hilton San Diego Bayfront recommends Yellow Cab at (619) 234-6161, please contact guests services at extension # 3701 for assistance. Back to Resource Information

January 17, 2011

TEAM MEMBER RECOGNITION The Hilton San Diego Bayfront participates in the following Team Member Recognition Programs: Be Hospitable (hospitality bucks) Department recognition Catch Me at My Best Own the Group Back to Resource Information TELEPHONES/TELECOMMUNICATIONS The following types of telephones are available for guests, meeting and convention service and administrative staff. Please advise your Event/ catering manager or Telecommunications Department, if you need the use of a phone for your program. House phones: Used for in-house use only. There are complimentary house phones in each meeting room. DID Lines: The installation fee is $200.00 plus the price of all outside calls. DID lines can be used for Long Distance, minimal PC and fax can work as well. DID Lines: The following are enhancements that can be added to a DID Line: 1. Polycom Speaker Phone @ $300.00 per day, hardware rental only, price does not include phone line. 2. Polycom with extendable microphones @ $350.00 per day, hardware rental only, price does not include phone line. 3. Digital Multi Line Office Telephone @ $50.00 per day, hardware rental only, price does not include phone line. Internet Access All meeting room Internet will be provided by the hotel, please contact your event/catering manager for pricing sheet or customized quote. The internet department can be reached at 619) 321-4276 Guest Room Calls Type of Call EMERGENCY Room to Room Local minute after 800/888/8xx toll free minute after

Instructions 9+911 7+Room Number 9+Number

Rates No Charge No Charge $1.00 for 1st 60 minutes; $.10 per

9+1+Number

$1.00 for 1st 60 minutes; $.10 per

January 17, 2011

Long Distance of surcharge International country)

9+1+Number

AT&T Operator assisted rate, less 50%

9+011+CC+CC+Number

AT&T Operator assisted rate (by

Local, Long Distance and International Calls will be billed to your account only when the call is answered. Applicable Taxes will be added. Rates subject to change. You may obtain free rate information at any time by dialing 9+00 and ask the AT&T Operator for the rate of an Operator Assisted Call. Hilton subscribes to AT&T Long Distance and Operator Services. You have the right to reach other long distance carriers from the telephone, and you may do so by dialing the access code provided by that carrier. Direct Complaints to: Federal Communications Commission, FCC Enforcement Division; CCB Room 6202 Washington, DC 20554. California Public Utilities Consumer Affairs 107 S. Broadway, Room 5109 Los Angeles, CA 90012 800-649-7570 Voice Mail Voice Mail enables you to receive your messages when you are outside the hotel and even after you have checked out. To hear messages, if the red light is flashing on your guest room telephone: 1. Lift the receiver 2. Press MESSAGE key. 3. Follow recorded instructions. Back to Resource Information TENTS Please contact your Catering/Event Manager regarding rental of small tents and large tents. Back to Resource Information THEME PARTIES Please discuss themes with your Catering/Event Manager and ask for a copy of our latest and most popular menus and productions. Referrals to outside Destination Management Companies are available through your Catering/Event Manager. Back to Resource Information January 17, 2011

TOURS/SIGHTSEEING Local Attractions around the San Diego area are listed below, other options can be located at the Concierge desk, extension # 4291: All San Diego Tours Balboa Park Knotts Soak City Legoland Midway Museum Old Town State Park Petco Park (Home of the Padres) Qualcomm Stadium (home of the chargers) San Diego Wild Animal Park San Diego Zoo Sea World

(866) 868-7786 (619) 239-0512 (619) 661-7373 (760) 918-5346 (619) 544-9600 (619) 220-5422 (619) 795-5000 (619) 641-3100 (619) 234-6541 (619) 234-3153 (619) 226-3901

Back to Resource Information TUXEDOS/FORMAL WEAR If you are anticipating a large delivery of tuxedos on site, please advise your Catering/Event Manager in advance. The following company offers tuxedo rentals locally: Gentlemans Tux Club

999 F. Street

(619) 239-8901

Back to Resource Information VOICE MAIL All guest rooms have a voice mail message service. Group voice mails may be left; however, please note that this process is time consuming as each room number needs to be programmed individually. Therefore, labor fees may be assessed. Please discuss any specific requests with your Catering/Event Manager. Back to Resource Information WEATHER Depending on the season, the weather in San Diego varies from a low of 60 degrees in the winter to a high of 90 degrees in the summer, with an overall average temperature of 72 degrees. Before visiting the Hilton San Diego Bayfront, we recommend that guests check the local listings to determine the weather conditions. Back to Resource Information

January 17, 2011

WHEELCHAIRS If a guest requires a wheelchair, we can arrange a rental for them at their own expense. If a guest requests that we rent a wheelchair, please note that we can coordinate the rental, but will be unable to cover the expense. The following companies have wheelchairs for rent and will deliver to the Hilton San Diego Bayfront: Ashley Medical (877) 297-1983 Back to Resource Information WIRED PAYMENT If you would like to have payment wired, please notify your Catering/Event Manager, and instructions will be sent to you. Back to Resource Information WORSHIP SERVICES The following is a list of nearby locations. Baptist Calvary Baptist Church 719 Caesar Chavez Pkwy, San Diego 92113 (619) 233-6487 Buddhist Buddhist Temple of San Diego 2929 Market Street, San Diego 92102 (619) 239-0896 Catholic Our Lady of the Rosemary 1629 Columbia Street, San Diego, 92101 (619) 234-4820 Christian University Christian Church 3900 Cleveland Street, San Diego 92103 (619) 295-4146 Episcopal All Soul’s Episcopal Church 1475 Catalina Blvd, San Diego 92107 (619) 223-6394 Jehovah’s Witness Kingdom Hall 2580 K Street, San Diego, CA 92102 (619) 702-5121

January 17, 2011

Jewish Ohr Shalom Synagogue 2512 Third Avenue, San Diego, 92103 (619) 231-1456 Lutheran First Lutheran Church 1420 Third Avenue, San Diego, 92101 (619) 234-6149 Methodist Christ United Methodist 3295 Meade Avenue, San Diego, 92116 (619) 284-9205 Mormon Church of Jesus Christ/Latter-day Saints 2510 Juan Street, San Diego, 92110 (619) 229-1757 Presbyterian Harbor Presbyterian Church 701 Fifth Avenue, San Diego, 92101 (619) 699-5950 Seventh Day Adventist Point Loma Community Seventh Day Adventist 4425 Valeta Street, San Diego 92107 (619) 224-1206 Back to Resource Information ZIP-OUT CHECKOUT Simply verify the room charges from your television, using the television remote. Please leave your keys in the room or drop them in the key drop at the front door. If you are not departing the hotel immediately, luggage storage can be arranged at the bellman’s desk at extension #51, folio receipt can be picked up at the front desk. Back to Resource Information

January 17, 2011