Hebden Bridge Rail Station Travel Plan

Metro Wellington House 40-50 Wellington Street Leeds LS1 2DE Final Version May 2009

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Hebden Bridge Rail Station Travel Plan

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Contents Executive Summary

5

1.

Setting the Scene

5

1.1.

Pedestrian Access

6

1.2.

Cycle Routes and Facilities

6

1.3.

Station Facilities

7

1.4.

Car Parking

7

1.5.

Bus Facilities/Interchange & Bus Services

7

2.

What is a Station Travel Plan and how can this help?

8

3.

Need for a Travel Plan

9

4.

Description of Process

9

5.

Action Plan Highlights

10

6.

Key Lessons Learned

10

7.

How is this Travel Plan linked to other Policies?

10

8.

Stakeholder Contact Details

11

Table 1 - Objectives Table

12

Table 2 - Explanation of Action Plan Headings

13

Table 3 - Action Plan Tables

14

Appendix A - National Rail Station Travel Plan - Pilot Stations Appendix B – Station Travel Plan Survey Results Appendix C – Hebden Bridge Rail Station Site Audit Appendix D – Hebden Bridge Rail Station Site Photograph Log Appendix E – Local bus services map Appendix F - Accessibility Mapping – ‘Accession’ Figure 1.

Accessibility to Hebden Bridge Rail Station by Public Transport

Figure 2.

Accessibility to Hebden Bridge Rail Station by Walking

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Station Travel Plan

Executive Summary The 2007 Rail White Paper suggested that a number of pilot station travel plans should be developed jointly by Train Operating Companies (TOCs), Network Rail and Local Authorities as pilot schemes to see if the concept works in practice. The Association of Train Operating Companies (ATOC) invited TOCs, Local Authorities, Passenger Transport Executives (PTEs) and Network Rail to propose stations to include in the pilot programme. ATOC has also convened a multi-stakeholder Steering Group, Chaired by David Mapp, Commercial Director, to select the pilots and agree a workplan. Over 70 applications were received, of which 24 pilots were selected, including Hebden Bridge (the list of pilots stations are detailed in Appendix A). A variety of station sizes and types were selected, across England and Wales. Extensive passenger research was carried out during October 2008 with the aim of understanding how and why passengers use particular modes of transport to access the station and establish the existing baseline for access modes. The passenger research gathered at all stations within the pilot is now used as the National Benchmark and the information gathered at Hebden Bridge is the Local Benchmark. Evaluation of the Station travel Plan will be carried out during 2011. The Travel Plan Pilot is being developed and delivered through a partnership lead by Metro and including Calderdale Council, Hebden Royd Town Council Network Rail and Northern Rail. All Stakeholders are committed to delivering the Action Plan and to gain local support consultation will be carried out within the local community. 1.

Setting the Scene Hebden Bridge lies within the Upper Calder Valley which is within the Pennine fringe of West Yorkshire and strategically situated between two National Parks – the Yorkshire Dales and Peak District in the North and South and the two major conurbations of Leeds and Manchester and is closer to the smaller cities and towns of Halifax, Huddersfield, Burnley and Bradford. The town is the local centre for the rural hinterland and the station is a key transport hub with a number of local bus services interchanging at the rail station. The station is situated around half-a-mile from the town centre and is primarily used for park and ride by commuters as an origin station. Services to both Manchester and Bradford/Leeds operate with 3 trains per hour (approx 20mins frequency). Services on Sundays are every 30mins to Leeds and every 60mins to Manchester. Journey times are 54 minutes to Leeds and 41 minutes to Manchester and the introduction in December 2008 of some faster services giving a journey time of 49 minutes to Leeds and 36 minutes to Manchester.

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Annual passenger numbers at Hebden Bridge station are 510,572 which is predominantly made up of commuter and shopping/leisure users. Hebden Bridge is a market town with a successful leisure and tourism industry. The town centre offers a diverse selection of shops including food outlets, arts and crafts and clothing shops, cafes and public houses. Hardcastle Crags and the Calderdale Way make it popular with walkers helping the town to be a vibrant destination especially at weekends. The rail station was built in 1840 and is Grade II listed within a Conservation Area. Access to the station is via Station Road which is off the busy A646 Burnley Road the main through road between Halifax and Todmorden. High volumes of traffic throughout the day lead to congestion and poor air quality. A pedestrian crossing point has been provided on exiting Station Road within a section of Burnley Road with a reduced speed limit of 20mph in place. This reduced speed limit helps all travel mode movements into and out of Station Road. 1.1.

Pedestrian Access

The route from the town centre to the rail station is approximately a 10 minute walk through a series of streets or the nearby park. Signage provision directing the route to the station could be improved as would the provision of dropped kerbs and appropriate crossing points. On entering Station Road the route is covered by a large walkway of mature trees which block out the natural sunlight. A large section of the road currently has poor quality lighting which could be greatly improved by the provision of additional lighting columns. From the east of the station to the houses at Mayroyd and to Fairfield poor pedestrian access is via a badly lit, pot holed road which also has a sharp bend giving vehicles limited vision. Access to Platform 2 (Leeds bound) is level from the station entrance. Access to Platform 1 (Manchester bound) is via steps from Platform 2 to the subway and steep ramp. In 2006 Metro commissioned a feasibility study for the provision of step free access. The study concluded that ramped access was not practical given the geography and conservation area status, however whilst the reinstatement of lifts may be possible the cost at this time proved to be prohibitive. In 2007 Metro nominated Hebden Bridge for the DfT’s National Access for All initiative and whilst not successful at that time Metro will continue to lobby for lift provision at the station. 1.2.

Cycle Routes and Facilities

Route 66 of the National Cycle Network can be accessed easily from the rail station and signage provision for the route is very good throughout Hebden Bridge. No designated cycle route is currently advertised to get from the station into the town centre or vice-versa. Cycling is affected by many of the same Hebden Bridge Rail Station Travel Plan

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issues as pedestrian access such as the local area terrain and poor lighting on route to the station. Facilities for cycle parking at the rail station consists of 10 cycle lockers situated in the car park area and 3 cycle racks on platform 2. The lockers are operated on a first come first served basis and users must provide their own lock. 1.3.

Station Facilities

The station has a staffed booking office which is open Mon-Sat 06:40 till 20:30 and Sun 09:40 till 17:00. Other facilities include Café, toilets, waiting rooms and a private day nursery. Local area walking maps are provided on free standing frames opposite the station entrance. A marked drop-off point is provided within the station entrance turning area, however this could be better advertised with signage and improved surface markings. Currently no separate taxis point is provided. 1.4.

Car Parking

The station car park consists of 85 parking spaces plus 3 for disabled persons use and 6 designated for staff giving a total of 94 spaces. Parking in the station car park is free of charge and is currently full to capacity by around 07:30am Mon to Fri. A large proportion of the approach road was resurfaced during 2008. Double yellow lining was also introduced which greatly improved vehicular movements both into and out of the station. The approach road (as previously mentioned) and the car park would benefit from improved lighting. A Council owned car park opened in December 2008 and is located just off the station approach road. This car park consists of 29 spaces and has parking charges of 20p per hour or £1 per day. On road car parking by rail users occurs on: • A646 Burnley Road heading in the direction of Mytholmroyd. • Mayroyd Lane has approximately 3 vehicles parked per day during the week and • Palace House Road between 6 to 8 vehicles parked on weekdays. 1.5.

Bus Facilities/Interchange & Bus Services

The station has a bus interchange provided at the front of the main entrance, the interchange comprises of a bus shelter and bus turning area. Local bus information is provided within the shelter and on separate free-standing display boards near by. Currently the stop has no real time information screen. An electrical supply to the shelter is required to progress both internal shelter lighting and real time screen. The station interchange is served by Metro funded MetroConnect Hebden Bridger bus services (A, B, C, D and E operating on an hourly frequency) which link the rail station with the local area. Service 500 starts at the station which provides a link to Haworth and Keighley. The main through services from Halifax to Todmorden can be accessed by using the bus Hebden Bridge Rail Station Travel Plan

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stops situated on the A646 Burnley Road just after exiting Station Road. Both of these stops have no shelter provision due to restricted pavement widths. Traffic is usually speeding past as it passes the two stops even though they are situated within a 20mph zone. Appendix E shows all bus services in the Hebden Bridge area. 2.

What is a Station Travel Plan and how can this help? A travel plan is defined by the Department for Transport as follows: “A strategy for managing the travel generated by your organization, with the aim of reducing its environmental impact… [typically involving] support for walking, cycling, public transport and car sharing.” (DfT)

A station travel plan would benefit Hebden Bridge rail station and community in a number of ways, including: Help get planning permission •

A travel plan would help mitigate traffic impacts and may help persuade Local Authorities to grant planning permission for station changes or improved parking facilities

Increased rail usage, particularly in the off-peak •

A Passenger Focus study concluded that limited car parking suppresses demand for rail travel itself – passengers unable to find a parking space may instead choose to drive to their destination.

Environmental benefits • • •

Increased parking at rail stations can be good for the environment: It is “greener” to park at the station and get the train than to drive the whole way. Increased alternative travel modes (buses, walking, cycling) reduces the overall air pollution and CO2 “footprint” of rail travel. Limited car parking may result in more “kiss and ride”, creating twice the number of car trips (and double the emissions) than if passengers were able to park at the station.

Journey time savings •

•

From the passenger point of view it does not matter where journey time savings occur, and time savings at the home-to-station leg of the journey can be achieved by a travel plan, since congestion around the station would be reduced. Travel plans are relatively low cost compared to investment in journey time savings on the rail network and can be implemented more quickly.

Hebden Bridge Rail Station Travel Plan

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3.

Need for a Travel Plan Applying the travel plan process to a rail station was seen as opportunity to look at all travel modes and how they interact with one another. In order to make a journey by rail another mode of transport has to be used to access the rail station. The process of developing a travel plan helps to identify barriers affecting travel choices and highlights what works well already in addition to areas for improvement.

4.

Description of the Process Following the success of Hebden Bridge being selected to take part in the ATOC National Pilot scheme a stakeholder group was established. A working partnership made up of Metro, (who have taken the lead on the development of the plan) Northern Rail, Network Rail, Calderdale Council and Hebden Royd Town Council was formed. The process of putting the plan together has been a new challenge involving looking at all aspects affecting travel modes and routes to and from the station in the surrounding environment. The approach taken to develop the plan has included:

5.

•

Analysis of survey data (Appendix B)

•

Carrying out a site audit to establish the existing situation (Appendix C)

•

Development of accessibility maps to show how the station is accessible by sustainable modes within time bands. (Appendix F)

•

Establishing Steering Group of key stakeholders

Action Plan Highlights The action plan for Hebden Bridge has been developed to consist of items which are both realistic and hopefully achievable using currently available and future funding opportunities. The full action plan tables are shown on pages 11 to 13. 5 Key Actions from the Action Plan are: (Highlight 1).

Marketing of existing bus & rail services and walking & cycling routes – Enhance promotion of what’s already available.

(Highlight 2).

Improve lighting on the station approach road and in the car park – Beneficial to all station users improving safety and security of the station environment.

(Highlight 3).

Improve signage on walking routes to and from the station – enhanced signage provision on all pedestrian routes will improve walking experience.

(Highlight 4).

Provide customer information screens on station platforms and in the bus interchange – The addition of up-

Hebden Bridge Rail Station Travel Plan

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to-the-minute service information will help users make journey choices. (Highlight 5).

6.

Improve walking routes to the station – Where necessary introducing dropped kerbs and footpath resurfacing.

Key Lessons Learned One of the biggest obstacles for any travel plan is the issue of funding. The Department for Transport has provided ATOC with funding to cover survey work at each pilot station and to cover costs involved in the management of the 24 station pilot programme. No other funding has been identified from Department for Transport specifically for improvements associated with the emerging action plans.

7.

How is this Travel Plan linked to other Policies? Organisation

List of appropriate links

West Yorkshire ITA Policies

The development of a public transport system that provides as closely as possible ‘seamless journeys’ for passengers by facilitating interchanges between modes and services. To improve personal safety and security for users of public transport. To provide public transport accessible to all.

Local Transport Plan

To tackle congestion To limit transport emissions of air pollutants, greenhouse gasses and noise. Improve physical accessibility by making public transport more accessible.

Calderdale Council

Hebden Bridge Rail Station Travel Plan

Widening the range of transport choices that are readily available to people and raising awareness of those choices so that sustainable travel is encouraged and supported.

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8. Stakeholder Contact Details Metro

Helen Ford Rail Development Advisor [email protected] Caroline Young Rail Projects Leader [email protected] Joanna Chew Marketing Coordinator [email protected] Neil Stewart Area Coordinator On-Street Infrastructure [email protected]

Northern Rail

Matthew Gibson Station Manager [email protected]

Network Rail

Geoff Earp Account Surveyor [email protected]

Calderdale Council

David Procter Senior Engineer Transportation [email protected]

Hebden Royd Town Council

David Dempsey Clerk [email protected]

Hebden Bridge Rail Station Travel Plan

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Table 1: HEBDEN BRIDGE TRAVEL PLAN OBJECTIVES STATION: Hebden Bridge CONTACT: Helen Ford Indicator (how measured)

objective

will

be

HIGH LEVEL OBJECTIVES

SMART OBJECTIVES [brackets show ref number]

Increase share of passengers using public transport, cycling, walking and car sharing

[1] Make car sharing from 2% to 5% of total car park usage by May 2011

Number of car share, recorded by surveys.

[2] Increase bus share from 10% to 15% by May 2011

Number of bus passengers, recorded by surveys

[3] Increase cycling share from 2% to 5% by May 2011

Number of cyclists, recorded by counts

[4] Increase walking share from 46% to 60% May 2011

Number of foot passengers, recorded by surveys

Increase number of passengers using station

[5] Increase footfall by 5% over annual average increase for the station

Number of passengers, recorded by Lennon ticket database

Improve accessibility for mobility impaired passengers (including parents with small children)

[7] Provide step-free access route to the station and surrounding area

Step free access achieved

Improve safety and security at the station and along access routes

(8) Provide improved lighting and signage along key pedestrian routes

Number of passenger responses recorded in survey. Number of additional lights. Before and after lighting lux survey.

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Table 2: Explanation of Action Plan Headings Heading

Explanation

TIME

This is the timescale for delivery, split into Short Term (Up to 12 months) and Medium to Long Term (over 12 months)

TYPE

“Soft” measures do not require infrastructure changes and include marketing and promotion, better information (e.g. maps and signage at stations), and changing bus timetables to integrate with trains. “Hard” measures include any physical changes - e.g. small changes like new cycle racks through to large changes like a new bus turning cycle.

INDEX NO.

This is a reference number to be applied to each measure.

DESCRIPTION

This is simply a description of the measure. These may be grouped into appropriate headings – e.g. under the "BUS" heading, measures in the "Soft" category could include "better timetable integration".

SMART OBJECTIVE

The measure should directly support the achievement of one of the SMART objectives agreed by the local steering group. The appropriate reference number should be listed in the Action Plan.

FORECAST IMPACT

This should be a simple guide to the impact of the measure in achieving the SMART objective - Low, Medium or High

OWNER

This is the body with lead responsibility - e.g. if it is improving bus access to the station it is the Local Authority.

FUNDING SOURCE LIKELY COST

The funding source for each measure.

DEAD LINE

When the measure will be implemented

RISK

An outline indication of the risk that the measure will not be delivered Low, Medium or High

PRIORITY

A simple guide to priority of the measure - Low, Medium or High

Self-explanatory - simply the cost of the measure.

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Table 3: Hebden Bridge Draft Action Plan STATION: Hebden Bridge

TIME

TYPE

INDEX NO. SS1 SS2

SS3

SHORT TERM (< 12 months)

SS4 SOFT SS5

SS6

SS7

CONTACT: Helen Ford

DESCRIPTION TRAVEL CHOICES Marketing bus/rail service integration Market walking and cycling routes and facilities and journey times.

Promote on-train cycle carriage BUS TRAVEL Promote Metro Card for joint bus and rail (£ savings) Promote bus services to the rail station on the platforms. CAR SHARING Promote www.liftshare.com and www.wycarshare.com SAFETY AND SECURITY COMMUNITY Promote the station, coffee shop, nursery, FoHB, walking group meeting point

Hebden Bridge Rail Station Travel Plan

SMART OBJECTIVE

IM PA CT

2, 5

M

3, 4, 5

M

OWNER

FUNDING SOURCE

LIKELY COST

DEAD LINE

Metro (Joanna Chew)/ Northern

Metro/ Northern

£500

Metro/ Northern/ Calderdale

(Mat Gibson) Metro (Helen Ford)/ Northern (Mat Gibson)/

Calderdale Council (David

Proctor – Transportation) Northern (Mat Gibson)

RISK

PRIORITY

Spring 09+10

L

H

£500

Spring 09+10

L

H

Northern

£200

Spring 09+10

L

H

3, 5

M

2,5

M

Metro (Joanna

Metro

£500

Spring 09+10

L

H

2

M

Metro (Helen Ford)/Bus Operators

Metro/Bus Operators

£1500

Spring 09

L

H

1,5

L

Metro (Joanna

Metro

£100

Spring 09+10

L

L

Northern/ Hebden Royd TC/ Stn Business

£200

Summer 09

L

M

Chew)

Chew)

5, 2, 3, 4

L

Northern (Mat Gibson)/ Hebden Royd TC (David Dempsey)/ Stn Business

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TIME

TYPE

INDEX NO. SS8

SH1 SH2 SH3 SH4 SHORT TERM (< 12 months)

HARD SH5

SH6

SH7

SMART OBJECTIVE DESCRIPTION Poster showing facilities at station, bus stop, platforms and direction of travel, toilets, public telephone etc, nearest bus stop, cycle routes, walking route to town and other destinations. STATION CHANGES Refurbish waiting room locked out of use on Platform 1 Deep clean station, inc canopies

5, 2, 3, 4

IM PA CT M

OWNER

FUNDING SOURCE

LIKELY COST

DEAD LINE

RISK

PRIORITY

Metro (Helen Ford)/ Northern

Metro/ Northern

£1000

Spring 09

L

M

Northern/ Network Rail Northern/ Network Rail Metro/ Northern Rail Metro/ Northern/ Network Rail/DfT Metro/Nor thern/RHT

Comple ted

Complete d March 09 Summer 09

M

H

L

M

£2500

Autumn 09

M

M

£12000

Complete d

L

H

£66000

Summer/ Autumn 09

L

H

Calderdale Council

Comple ted

Winter 08

L

M

Metro/ Calderdale Council

£500

Summer 09

L

M

(Mat Gibson)

8, 5

H

Northern/ Network Rail

8, 5

H

Provide a designated drop off point with dropped kerbs and signage Install/renew Long Line Public Address system throughout the station.

7, 5

M

Northern (Mat Gibson)/ Network Rail (Geoff Earp) Metro (Helen Ford)/ Northern

5

M

Metro/ Northern/ Network Rail

Improve toilets facilities and provide DDA compliant unisex toilet and improve waiting room facilities CYCLING Install additional cycle lockers

5

H

Northern Rail

3,5

M

Refurbish cycle lockers/ stands and install signage as required

3, 5

M

Metro/Calderdale Council (David Proctor – Transport) Calderdale Council (David

Hebden Bridge Rail Station Travel Plan

(Mat Gibson)

Proctor-

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£5000

TIME

TYPE

INDEX NO.

SMART OBJECTIVE DESCRIPTION

IM PA CT

OWNER

FUNDING SOURCE

LIKELY COST

DEAD LINE

RISK

PRIORITY

Northern (Mat Gibson)/ Metro

Metro/ Northern

£1000

Autumn 09

L

H

Transportation)/

FoHB/ Metro (Helen Ford)

SH8

SH9

SH10

SAFETY AND SECURITY Install brighter bulbs and security mirrors in subway, programmed out of 09/10 Station Security Improvement scheme. Improve lighting to station approach and car park, programmed out of 09/10 Minor Works budget. SIGNAGE Improve walking and cycling route signage from to/from town centre

8, 5

H

(Helen Ford)

8, 5, 3, 4

H

Metro (Helen

Metro/ Northern/

£5000

Autumn 09

M

H

3, 4, 5

H

Calderdale Council (David ProctorTransportation)/ Hebden Royd Council (David

Calderdale Council/ Hebden Royd Council

£1000

Autumn 09

M

H

Metro (Helen Ford)/ Northern

Metro/ Northern

£4500

Summer 09

M

H

Metro/ Northern / DfT

£5000

Start April 10

M

H

Ford)

Dempsey)

SH11

SOFT MEDIUM/ LONG TERM (> 12 months)

MLH1 HARD

INFORMATION Refurbish totem at end of Station Road and install 4 poster information boards and header for timetable and station facility information. As indicated in Soft Actions 09 STATION CHANGES Install lighting and bus CIS in bus shelter, subject to a successful Access For All bid to DfT September 2009

Hebden Bridge Rail Station Travel Plan

4, 5

H

(Mat Gibson)

2, 5, 8

H

Metro (Neil Stewart)

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TIME

TYPE

INDEX NO.

DESCRIPTION

SMART OBJECTIVE

MLH2

Install CIS throughout station, subject to a successful Access For All bid to DfT September 2009 Step free access to platforms, subject to successful lobbying of DfT for inclusion in the National Access for All Scheme. CYCLING Improve cycle routes to/from rail station.

5, 7

MLH3

MLH4

IM PA CT H

OWNER

FUNDING SOURCE

LIKELY COST

DEAD LINE

RISK

PRIORITY

Metro (Helen Ford)/ Northern

Metro/ Northern/ DfT

£50000

Start April 10

M

H

(Mat Gibson)

5, 7

H

DfT, Northern, Network Rail

DfT

£2m

-

H

H

3, 5

H

Calderdale Council (David ProctorTransportation)/ Hebden Royd Council (David

Calderdale Council/ Hebden Royd Council/ DfT

£3000

Start April 10

M

H

Calderdale Council (David ProctorTransportation)/ Hebden Royd Council (David

Calderdale Council/ Hebden Royd Council/ DfT

£2000

Start April 10

M

H

Northern (Mat Gibson) /Network Rail (Geoff Earp)

Metro/ Northern/ Network Rail/ DfT

£5000

Start April 10

M

H

Dempsey)

MLH5

WALKING Provide drop kerbs to all walking routes from town centre to rail station

4, 5, 7

M

4, 5, 7

M

Dempsey)

MLH6

Improve footpath on station approach.

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix A

National Rail Station Travel Plan - Pilot Stations

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix A National Rail Station Travel Plan - Pilot Stations Successful Successful Pilots

Pilots

Pilot Name

Station(s)

Pilot Name

Station(s)

1

Derby

Derby

Eastleigh

2

Loughborough

Loughborough

Chandlers Ford

3

Colchester North

Colchester North

Romsey Three Rivers

4

5

Leighton Buzzard

Southend Stations

Leighton Buzzard

14

CRP

St. Denys

Southend Victoria

15

Bristol Parkway

Bristol Parkway

Southend Central

16

Truro

Truro

St Albans City

17

Digby & Sowton

Digby & Sowton

St Albans Abbey

18

Shotton

Shotton

Hatfield

19

Stoke-on-Trent

Stoke-on-Trent

Leamington

Leamington

St. Albans & 6

Hatfield

Middlesbrough

20

Spa

Spa

7

M/boro & Thornaby

Thornaby

21

King's Norton

King's Norton

8

Darlington

Darlington

22

Chapeltown

Chapeltown

9

Durham

Durham

23

Hebden Bridge

Hebden Bridge

10

Accrington

Accrington

24

Leeds

Leeds

11

Hazel Grove

Hazel Grove

12

Ashford

Ashford

Milton Keynes

Milton Keynes

Central

Central

13

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix B

Hebden Bridge Travel Plan Passenger Surveys

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix B

Hebden Bridge Travel Plan Passenger Surveys Face to face passenger surveys were carried out at Hebden Bridge Rail Station over a 3 day period in October 2008: Wednesday 15 October 2008

0700 -1000

Thursday 16 October 2008

1600 - 1900

Saturday 18 October 2008

1000 - 1600

A total of 157 people completed the face to face passenger surveys. In addition to the station surveys an on-line questionnaire (Total completed 163) was available via the ATOC National Station Travel Plan website for those unable to take part in the survey while at the station. See below for detailed survey results and charts. From the 320 surveys completed the key findings are: •

The age range of those taking part in the survey was well balanced from the age of 16 through to 64 with nearly a 50/50 split between male and female.

•

The results showed that Hebden Bridge had 46% of users walking to or from the station. This is 5% higher than the benchmark average.

•

Cars being driven alone accounted for 13%, closely followed by 10% arriving by bus and 9% dropped off by car. 2% had arrived at the station by cycle.

•

The most popular single purpose for accessing the station was commuting to and from work with a total of 43%. Combining other activities such as shopping, visiting friends and relatives and leisure make up 36%.

•

Of the 320 completed surveys 40% of people access the station on an infrequent basis with the next highest figure being 38% for those using the station daily (excluding weekends).

•

12% of those travelling had mobility impairments.

Comments received on ‘What made it difficult to access the station?’ are below: “Heavy splashing from passing cars due to deep puddles on Station Road” “Unmade, unlit road” “Poor quality walking route - pavements stop, necessitating crossing busy roads 4 times”

Hebden Bridge Rail Station Travel Plan

“The route through the park was closed off. There are also huge potholes in the pavement & road.” “Inadequate lighting, pot holes in the approach road” “Poor lighting on access road”

Hebden Bridge Rail Station Travel Plan

Station travel plan survey Hebden Bridge

Selected results from all completed surveys (face to face + on-line)

Number of rail passengers

All survey results = Face to Face + On-line

All passengers

ORR Station Usage Data

Total entries Total exits

199,995 200,890

Total entries & exits

400,885

All survey results All passengers Commuters Commuters as % of all

320 135 42%

Commuters = (main purpose of journey = commute to / from work) + (main purpose of journey = commute to / from education)

The Journey Table 1 - What is the main purpose of your journey today? Total Face to Face Total On-line Commuting to / from work 58 65 Company business 3 12 Personal business (e.g. dentist) 4 5 Commuting to / from education 8 4 Shopping 21 3 Visiting friends / relatives 13 11 Leisure (e.g. pub, cinema, sporting activity 35 23 Other 15 6 Total 157 129 All respondents

Total 123 15 9 12 24 24 58 21 286

All stations Hebden Bridge benchmark 43% 26% 5% 7% 3% 3% 4% 10% 8% 11% 8% 20% 20% 16% 7% 7% 100% 100%

50% 45%

43%

40% 35% 30%

26%

25%

20%

20%

20% 16%

15% 10% 10%

5%

7% 3% 3%

5%

Commuting to / from work

Company business

Hebden Bridge Rail Station Travel Plan

11%

8%

7% 7%

4%

Personal Commuting to business (e.g. / from dentist) education

Hebden Bridge

8%

Shopping

All stations benchmark

Visiting friends / relatives

Leisure (e.g. pub, cinema, sporting activity)

Other

Mode share and rationale for mode choice Table 2 - How did/will you travel to/ from this station today? Total face to Total On-line face Walk 86 53 Cycle 0 5 Car - drive alone 12 28 Park and ride (car then dedicated park and ride bus) 0 0 Car share 0 7 Car - dropped off/Car - pick up 17 10 Train 14 0 Taxi 3 3 Motorbike 0 0 Bus / Coach / Tram 13 17 Other 0 1 No answer 1 34 Total 146 158 Filter: all respondents waiting for a train/ exiting station

100%

0% 12%

14%

10%

6%

2% 5%

6%

90% 80% 70% 60%

0 7 27 14 6 0 30 1 35 304

2% 9% 5% 2% 10% 0% 12% 100%

0% 3% 19% 6% 6% 0% 14% 0% 0% 100%

No answer Other

9%

Bus / Coach / Tram Motorbike

19%

Taxi

13%

3%

Train

2%

9%

Car - dropped off/Car - pick up

2%

50%

2%

40%

Car share

30% 20%

All stations Hebden Bridge benchmark All Total 139 46% 41% 5 2% 2% 40 13% 9%

46%

41%

Park and ride (car then dedicated park and ride bus) Car - drive alone Cycle

10%

Walk 0% Hebden HebdenBridge Bridge

Hebden Bridge Rail Station Travel Plan

All stations benchmark

Table 3 - Why did you/ will you use this means of transport? Total face to face Total On-line Total Time savings 4 37 Convenience 42 78 Cost savings 5 24 No No buses buses or or infrequent infrequent buses buses available available at the time/ wanted t to travel 0 41 at the time I wanted The bus routes do not suit me 0 14 Lack of / poor cycle routes 0 8 Not enough secure cycle parking 0 8 Lack of / poor pedestrian routes 0 1 It's too far to walk or cycle 0 18 I need more information on other ways to travel to / from th 0 0 Lack of car parking 0 12 I needcommitments more information other ways Other (e.g. on dropping to travelat toschool) & from the station children 0 4 Personal safety Mobility impairment Other No answer Total Filter: All those who didn't walk (Q4)

0 1 5 5 62

Multiple response All stations Hebden Bridge benchmark 41 13% 19% 120 37% 65% 29 9% 13%

2 5 13 0 265

41 14 8 8 1 18

13% 4% 2% 2% 0% 6%

8% 5% 0% 0% 0% 9%

0 12

4%

1% 2%

4 2 6 18 5 327

1% 1% 2% 6% 2% 100%

1% 1% 1% 19% 100%

100% Hebden Bridge

90%

All stations benchmark

80% 65%

70% 60% 50%

37%

Hebden Bridge Rail Station Travel Plan

2%1%

Personal safety

Mobility impairment

2% No answer

1%1%

6% Other

1%1% Other commitments (e.g. dropping children at school)

1%

4%2% Lack of car parking

0%0%

I need more information on other ways to travel to / from th

2%0%

6%9% It's too far to walk or cycle

2%0%

Lack of / poor pedestrian routes

Convenience

Time savings

10%

4%5%

Not enough secure cycle parking

13% 13% 9% 8%

Lack of / poor cycle routes

19%

19% 13%

The bus routes do not suit me

20%

No buses or infrequent buses available at the time/ wanted t

30%

Cost savings

40%

Frequency Table 4 - How often do you use this station? Total face to face Total On-line Daily (including weekends) 23 Daily (excluding weekends) 17 43 3 or 4 times a week 31 20 Once a week 22 19 Several times a month 16 32 Less frequently 48 15 No answer 34 Total 157 163 All respondents

Hebden Bridge

45%

All Total 23 60 51 41 48 63 34 320

All stations Hebden Bridge benchmark 15% 8% 38% 16% 32% 13% 26% 11% 31% 14% 40% 38% 22% 204% 100%

All stations benchmark 40%

38%

40%

38%

35%

32% 31%

30%

26%

25%

22%

20% 16%

15%

14%

13%

15%

11% 10%

8%

5%

Daily (including weekends)

Daily (excluding weekends)

Hebden Bridge Rail Station Travel Plan

3 or 4 times a week

Once a week Several times a Less frequently month

No answer

Customer Satisfaction Table 5 - How satisfied are you with the ease of travelling to and from this station? All stations Total face to Total On-line All Total face Hebden Bridge benchmark 1 - Very Satisfied 85 23 108 34% 46% 2 40 44 84 26% 32% 3 16 33 49 15% 14% 4 12 21 33 10% 6% 5 - Very Dissatisfied 3 8 11 3% 2% No answer 1 34 35 11% Total 157 163 320 100% 100% All respondents

% Satisfied

60%

100% 11% 90% 80% 70%

3%

14%

10% 15%

No answer 32%

60% 50%

2% 6%

4 26%

3

40%

2 1 - Very Satisfied

30% 20%

5 - Very Dissatisfied

46% 34%

10% 0% Hebden Bridge

Hebden Bridge Rail Station Travel Plan

All stations benchmark

Demographics Table 6 - Gender Total face to Total On-line face 84 61 73 66 36 157 163

Male Female No answer Total All respondents

All Total 145 139 36 284

All stations benchmark 51% 49% 49% 51% 13% 100% 100%

Total

120% 100% 80%

13%

49%

51% No answer

60%

Female Male

40% 20%

51%

Total Hebden Bridge

49%

All stations benchmark

Table 7 - Which age group do you fall into? Total face to face Total On-line 16 to 25 36 7 26 to 34 17 12 35 to 44 32 33 45 to 54 31 37 55 to 64 32 32 65 to 69 4 4 70 to 80 5 2 81+ 0 0 No answer 0 36 Total 157 163 All respondents 100% 11% 90%

2% 3%

80%

All 43 29 65 68 64 8 7 0 36 320

0% 3% 3% 10% 14%

20% 70%

70 to 80 65 to 69

21% 17%

40% 30%

No answer 81+

16%

60% 50%

All stations Hebden Bridge benchmark 13% 38% 9% 17% 20% 16% 21% 14% 20% 10% 3% 3% 2% 3% 0% 11% 100% 100%

55 to 64 45 to 54 35 to 44

20%

26 to 34 16 to 25

20% 10%

9%

38%

13%

0% Hebden Bridge

Hebden Bridge Rail Station Travel Plan

All stations benchmark

Table 8 - What is your working status? Total face to face Total On-line 89 76 15 25 18 6 34 4 1 16 0 36 157 163

Working full time Working part time Full time student Not working Refused Retired No answer Total All respondents

All stations All Total Hebden Bridge benchmark 165 52% 55% 40 13% 9% 24 8% 21% 38 12% 15% 1 0% 16 5% 36 11% 320 100% 100%

100% 11% 90% 80%

5% 0% 12%

70%

8%

60%

13%

15%

21%

No answer Retired

9%

50%

Refused Not working Full time student

40%

Working part time 30% 52%

55%

Hebden Bridge

All stations benchmark

20% 10% 0%

Hebden Bridge Rail Station Travel Plan

Working full time

Mobility Impairments Table 9 - Was there anything else that made it difficult to get around today? Multiple response Total face to All stations face Travelliing with….. Total On-line All Total Hebden Bridge benchmark Heavy / bulky luggage 4 5 9 3% 11% Travelling with a pushchair 3 4 7 2% 2% Travelling with a folding bicycle 0 1 1 0% 0% Travelling with a non-folding bicycle 1 3 4 1% 1% Travelling with a dog 1 0 1 0% 0% Travelling with a wheelchair 0 2 2 1% 0% Travelling with children 1 3 4 1% 1% Temporary mobility problems (e.g. broken 0 1 1 0% 0% Other 1 11 12 4% 2% None apply 124 124 39% 84% No answer 22 133 155 48% Total 157 163 320 100% 100% All respondents

90%

84% Hebden Bridge

All stations benchmark

80% 70% 60% 48%

50% 39%

40% 30% 20% 11%

Hebden Bridge Rail Station Travel Plan

an sw

er

ly ap p on e

N o

r th e O N

y

Pr ob le m

re n

M ob ili t

C

hi ld

ai r W he el ch

4%2%

0%0% s

1%1%

1%0%

0%0% og

bi cy cl e

le -f o ld i

Fo ld in

g

ng

bi cy c

sh ch ai r

1%1%

0%0%

D

2%2%

N on

H ea vy

/b

ul

ky

lu gg ag

e

3%

Pu

10%

Table 10 - Do you have a disability or long term illness? Total face to face Total On-line All Total No, none 148 143 Yes mobility 6 7 Yes eyesight 0 1 Yes wheelchair user 0 1 Yes speech impairment 0 0 Yes hearing 1 0 Yes learning difficulties 0 0 Other 2 11 No answer 0 0 Total 157 163 All respondents 100%

94% 91%

Hebden Bridge

Multiple response

291 13 1 1 0 1 0 13 0 320

All stations Hebden Bridge benchmark 91% 94% 4% 2% 0% 1% 0% 0% 0% 0% 0% 0% 4% 2% 100%

All stations benchmark

90% 80% 70% 60% 50% 40% 30% 20% 10%

4% 2% No, none

Yes mobility

0% 1% Yes eyesight

Hebden Bridge Rail Station Travel Plan

4% 0% 0%

0%

0% 0%

0%

Yes Yes speech Yes hearing Yes learning wheelchair impairment difficulties user

2%

Other

No answer

100%

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Hebden Bridge Rail Station Travel Plan

Appendix C

Hebden Bridge - Station Travel Plan Site Audit – 24 Sep 2008

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix D

Hebden Bridge Rail Station Site Audit - 24 September 2008 Photograph Log

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix E

Local Bus Services in the Hebden Bridge Area

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix E

Local Bus Services in the Hebden Bridge Area

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix F

Accessibility Mapping – ‘Accession’

Hebden Bridge Rail Station Travel Plan

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Hebden Bridge Rail Station Travel Plan

Appendix F

Accessibility Mapping – ‘Accession’ ‘Accession’ mapping has been used to assess the journey times to Hebden Bridge Rail Station by walking and by using public transport. Figure 1.

Accessibility to Hebden Bridge Rail Station by Public Transport

Hebden Bridge Rail Station Travel Plan

Figure 2.

Accessibility to Hebden Bridge Rail Station by Walking

Hebden Bridge Rail Station Travel Plan