Health services in

HAVERHILL

Summer 2014

THE BEST OF HEALTH FOR WEST SUFFOLK

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INTRODUCTION

HAVERHILL HEALTH CENTRE

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Haverhill Health Centre provides a range of clinics and medical services in the town, which are detailed below. A major refurbishment of Haverhill Health Centre was completed in March 2013. Lots of improvements were made to the centre to benefit patients, including: This directory has information about health services and some of the other related services which are on offer in Haverhill. It has been produced by the NHS West Suffolk Clinical Commissioning Group, which plans and buys healthcare services for 241,000 people in west Suffolk. Thanks to all the people who have contributed to this directory. All possible efforts have been made to make this information accurate at the time of going to press. If you notice anything that is incorrect, please telephone 01284 758 016 or email: [email protected] An up to date electronic version of this directory is available at: www.westsuffolkccg.nhs.uk

• The physiotherapy department increased in size; In this directory you can find information about:

• Clinical rooms were updated and, where possible, extended;

• Haverhill Health Centre • Community pharmacies • GP surgeries in Haverhill • The NHS 111 number - for calls when it’s less urgent than 999 • What to do out of hours • Mental health services • Dentists • Opticians • Healthy living - Quit smoking - Adult weight loss - Child weight loss - Health improvement programme - Health walks • Transport

• A new reception area was created, along with a discreet breastfeeding area in the main waiting room; • The out of hours service is in the main reception area to make it easier for patients to access. This out of hours base opens according to need and therefore does not have set opening times; • The podiatry (foot care) rooms have been upgraded and the speech and language therapy rooms extended.

HAVERHILL HEALTH CENTRE Camps Road Haverhill CB9 8HF Telephone: 01440 766 000 (press 9 for general enquiries) Opening hours vary depending on the service, but for general enquiries calls are answered 8.30am-5pm, Monday to Thursday and until 4.30pm on Fridays.

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SERVICES RUN FROM HAVERHILL HEALTH CENTRE

AAA SCREENING Wednesdays (varies) All day Provider: Addenbrooke’s Hospital Addenbrooke’s ask you to attend

ALCOHOL CLINIC Fridays (weekly) All day Provider: Norfolk and Suffolk NHS Foundation Trust GP referral

At this clinic, men aged 65 years and over are screened for abnormal aortic aneurysm (AAA). The ultrasound scan, which takes around 10 minutes, is given as part of an NHS screening programme which aims to reduce deaths from AAA by up to 50%. Men will be invited for screening during the year they turn 65. This service helps people with alcohol problems to begin to address their issues. Specialist healthcare staff will assess the problem, provide short term treatment and help the individual to access other support services. The team works closely with GPs and other health providers.

ALCOHOLICS’ ANONYMOUS Mondays 7.30pm Self referral

Drop in service available to people suffering from alcohol addiction.

ANTENATAL CLINIC Daily All day Provider: West Suffolk Community Midwives Self referral

The West Suffolk Hospital and Addenbrooke’s Hospital community midwives, based at the Haverhill Health Centre, are responsible for arranging antenatal care for mumsto-be after they have been referred by their doctor. The midwives will also look after the mother and her baby for the first fortnight after the baby has been delivered. Telephone 01440 766 027 for more information.

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CONTINENCE CLINIC Second Tuesday, third and fourth Thursday 9am-3pm Provider: Suffolk Community Healthcare Self referral

This clinic helps promote healthy bladders and bowels, provides care and advice for people with bladder and bowel problems and improves people’s quality of life while promoting dignity and independence.

DENTAL SERVICES Tuesdays (weekly) 8.30am-5pm Provider: Community Dental Services Self referral

This specialist clinic offers community dental services to a variety of patients, including people with learning disabilities or complex medical conditions, people who use mental health services, the homeless or those with physical and sensory impairments.

DERMATOLOGY CLINIC Mondays 1.30pm onwards, Tuesdays 9am-1pm Provider: West Suffolk Hospital GP or hospital referral

This clinic provides a comprehensive service for adults and children with skin problems.

DIETETIC CLINIC Second and fourth Monday 9am-2pm Provider: West Suffolk Hospital GP referral

This clinic offers support and advice to patients who are overweight, concerned about their diet or are worried they may be lacking certain nutrients.

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SERVICES RUN FROM HAVERHILL HEALTH CENTRE

ECHOCARDIOGRAM CLINIC Second Thursday 9am-2pm Provider: West Suffolk Hospital GP referral

This clinic offers heart patients specialist diagnostic tests. Patients who have been referred for a test by their GP can access the echocardiogram (cardiac ultrasound) clinic without needing to visit the hospital.

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LEG ULCER CLINIC Tuesdays and Fridays By appointment Provider: Suffolk Community Healthcare GP referral

A clinic for people who are suffering from leg ulcers providing treatment and advice.

LYMPHOEDEMA CLINIC Wednesdays 9am-3pm Provider: Partners in Practice Suffolk GP referral

At this clinic, patients with lymphoedema, which is an abnormal build up of fluid that causes swelling, most often in the arms or legs, will have their condition assessed and an individual treatment plan will be drawn up.

FALLS CLINIC Tuesdays 11.30am Provider: Suffolk Community Health GP referral

A clinic to provide assistance to those who have suffered from or are susceptible to falls.

HEARING AID CLINIC Wednesdays 10.30am-12.30pm Provider: Suffolk Hearing Support Services Drop-in

This clinic gives people the chance to have their NHS hearing aids re-tubed and maintained, collect new hearing aid batteries and discuss all hearing and hearing aid issues.

MENTAL HEALTH CLINICS Monday-Friday 9am-5pm Provider: Norfolk and Suffolk Foundation Trust GP referral

This clinic gives people support, advice and treatment within the community.

HEART FAILURE CLINIC First and third Wednesdays 9am-3pm Provider: Suffolk Community Healthcare GP referral

The heart failure clinic works with patients to improve their quality of life by helping them manage the symptoms of heart failure. The clinic helps educate patients about their condition and the improvements they could gain through diet, exercise and medication.

MULTIPLE SCLEROSIS CLINIC Friday (once a month) 9am-1pm Provider: Suffolk Community Healthcare GP referral

This clinic offers a wide range of expert specialist advice regarding multiple sclerosis (MS) management, along with support and advice to meet each patient’s individual needs.

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SERVICES RUN FROM HAVERHILL HEALTH CENTRE

NEWBORN HEARING TESTS First and third Wednesdays 9am-3pm Provider: West Suffolk Hospital Via midwife

This clinic uses two quick and simple tests to check the hearing of newborn babies within the first two weeks of their lives. The tests, called the otoacoustic emissions test (OAE) and the automated auditory brainstem response test (AABR) are both painless for the baby and will show whether there is a need for further investigation.

ORTHOPTIC CLINIC Second Thursday 9am-1pm Provider: West Suffolk Hospital GP referral

This clinic sees both children with a variety of eye problems, including eye alignment and eye movement (strabismus), lazy eye (amblyopia), double vision (diplopia) and how the eyes work together (binocular vision). Patients are referred to the clinic by their GP, health visitor or school nurse.

PAEDIATRIC PHYSIO Thursdays All day Provider: Suffolk Community Healthcare GP or hospital referral

Children aged up to 18 years can be referred to this clinic for rehabilitation from a team of specialist paediatric physiotherapists who are experienced in assessing and treating children to help them fulfil their potential.

PARKINSON’S Third Tuesday 9am-1pm Provider: Suffolk Community Healthcare GP referral

Check ups for people suffering from Parkinson’s disease.

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PHYSIOTHERAPY Daily All day Provider: Allied Health Professionals GP referral or self referral

At this clinic, patients can receive an accurate diagnosis and effective treatment for a range of physical conditions from experienced physiotherapists.

PODIATRY Monday-Friday 9am-4pm Provider: Suffolk Community Healthcare GP referral or self referral

Patients can receive assessment and treatment of foot problems at this clinic, which places an emphasis on prevention and self-management. You can refer yourself to this service using a form that is available from the health centre.

RHEUMATOLOGY CLINIC 3rd Monday of month 9am-1pm Provider: West Suffolk Hospital GP or hospital referral

This specialist clinic offers help for patients with clinical problems involving joints, soft tissues, autoimmune diseases, vasculitis and connective tissue.

SEXUAL HEALTH CLINIC Monday and Thursday 6.15pm-8.15pm Provider: Cambridge Community Services NHS Trust Self referral

This clinic provides confidential help with sexual health issues, including screening for sexually transmitted infections, contraception, pregnancy testing, as well as information, advice and counselling. You can refer yourself to this service. To find out more, telephone 0300 123 3650 or visit: www.suffolksexualhealth.com

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SERVICES RUN FROM HAVERHILL HEALTH CENTRE

SPEECH AND LANGUAGE THERAPY Monday to Friday Provider: Suffolk Community Healthcare GP, school nurse or health visitor referral

The speech therapy clinic assesses and treats speech, language and communication problems in people of all ages to help them to communicate to the best of their ability. GPs, school nurses or health visitors can refer patients to the clinic.

WELL BABY CLINIC Mondays 2pm-4.30pm (baby weighing, self weigh), Thursdays 9.30am-midday (Well baby, run by health professionals) Provider: Suffolk County Council Self referral

An opportunity to see a member of the health visiting team for advice about your baby’s wellbeing and to weigh your baby.

COMMUNITY PHARMACIES

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Pharmacists are experts on medicines and are able to offer advice about minor ailments such as coughs, colds, cold sores and general aches and pains. There are many medicines and treatments that you can buy over the counter from a pharmacy or some shops and supermarkets. A range of other services are also available at pharmacies, such as; ‘stop smoking’ advice and treatment, chlamydia testing and treatment, flu vaccinations, the ‘morning after pill’ if you have had unprotected sex and asthma checks. Ask your pharmacist if you have any questions about your medicines. HAVERHILL PHARMACY Christmas Maltings Surgery Camps Road Haverhill CB9 8HF Telephone: 01440 706 689 THE CO-OPERATIVE PHARMACY 2 Mill Road Haverhill CB9 8BD Telephone: 01440 702 079

DAVID HOLLAND PHARMACY Norton Road (Greenfields Way) Haverhill CB9 8LU Telephone: 01440 713 365 TESCO INSTORE PHARMACY Tesco Pharmacy Cangle Road Haverhill CB9 0BQ Telephone: 01440 759 447 BOOTS 15 High Street Haverhill CB9 8AD Telephone: 01440 702 058 SAINSBURYS PHARMACY Haycocks Road Haverhill CB9 7YL Telephone: 01440 764 827

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SURGERIES IN HAVERHILL

MEET THE TEAM General practice is developing and changing all the time and staff are regularly updating and acquiring new skills. Here you will find more information on who’s who and when they can treat you. Receptionists - are trained to help you choose the right appointment with the right health expert. Sharing the reason why you need to come to the surgery will help them find the right appointment for you. Phlebotomists - run the blood clinics, which usually take place each morning before the blood is collected by courier and taken to the hospital lab. Please bring any forms with you and remember to fast if necessary. Health care assistants - support the practice nurses by carrying out blood pressure checks, NHS health checks, ECGs, hearing tests, basic dressings and taking new patient details. They can also take blood and test urine. Practice nurses - provide a range of services such as complex dressings, annual health checks, ear syringing, vaccinations (including baby vaccinations) and travel advice. They can also advise on contraception, stopping smoking and managing long term chronic conditions.

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Nurse practitioners - run minor illness clinics and are often a good alternative to seeing the doctor. Nurse practitioners can prescribe medication and can therefore see patients with a variety of minor illnesses including ear ache, stomach pain, urinary infections, chest infections, sore throats and sexual health problems. They can also provide emergency contraception.

THE CHRISTMAS MALTINGS AND CLEMENTS PRACTICE

DID YOU KNOW?

Telephone: 01440 269 366 www.christmasandclements.co.uk

Minor injuries - surgeries provide a full range of minor injury services during office hours. This includes: injections, cauterisation, aspiration, removal of foreign bodies, joint or muscle sprains, cuts and bruises, minor head injuries and eye injuries. NHS 111 - this free telephone number will give you advice on where to go for your healthcare needs whan an emergency 999 call is not necessary. After dialing 111, you will be assessed, given advice and directed straight away to the local service that will help you best. That could be a dentist, out of hours GP, community nurse or A&E.

Christmas Maltings Surgery Camps Road Haverhill CB9 8HF Clements Surgery Greenfields Way Haverhill CB9 8LU

Opening hours: Christmas Maltings Surgery Monday to Friday 8am-6.30pm Clements Surgery Monday to Friday 8am-6.30pm. The surgery has an emergency doctor available every day between 8am and 6.30pm to deal with urgent medical enquiries by telephone. Hospital clinics: Every Tuesday Rheumatology Clinic (Cambridge University Hospital Foundation Trust) at Clements Surgery. Every Tuesday Oncology outreach for chemotherapy and infusions for rheumatology (Cambridge University Hospital Foundation Trust) at Clements Surgery.

First Monday of the month Neurology Clinic (Cambridge University Hospital Foundation Trust) at Christmas Maltings Surgery. Every Wednesday afternoon Respiratory physiotherapy (West Suffolk Hospital Foundation Trust) Every Wednesday afternoon Paediatric physiotherapy (West Suffolk Hospital Foundation Trust) CHRISTMAS MALTINGS SURGERY DR SELBY AND PARTNERS Camps Road Haverhill CB9 8HF Telephone: 01440 702 010 and 01440 703 667 www.christmasmaltings.co.uk Opening hours: Monday to Friday 8am-6.30pm Saturday 9am-11.30am (please book in advance). Nurse surgeries: Monday to Friday 8.30am-12.30pm and 2pm-5pm. Live Well Suffolk for healthy living advice on Monday afternoons.

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SURGERIES IN HAVERHILL

SUFFOLK WELLBEING SERVICE

STOURVIEW MEDICAL CENTRE WHAT CAN YOU EXPECT? Crown Passage High Street Haverhill CB9 8AG Telephone: 01440 761 177 www.stourviewmedical.com Opening hours: Monday to Friday 8am-6.30pm Consultation times are between 8.30am-12pm and 2pm-6pm. NEED A GP URGENTLY OUT OF HOURS? If you urgently need to speak to or see a doctor or nurse, telephone your GP surgery, even if it is closed. An answerphone message will give you options of what to do. If in doubt telephone 111 for advice. This is free.

Your details will be taken and you will be asked a series of questions so an initial assessment of how serious your problem is can be made. You will then either be: • Redirected to 999 immediately; • Offered a call back by a doctor or nurse within 20 minutes if the problem is classified as ‘urgent’. You will be offered a call back within 60 minutes if your problem is classified as ‘routine’. You will then be offered an appointment within one hour (emergency), two hours (urgent) or four hours (routine), depending on the doctor or nurse’s assessment of your illness. Some community pharmacies in Haverhill are open late in the evening, on Sundays and bank holidays. Telephone your local pharmacy to check opening times. Anyone who needs urgent dental attention when their usual dentist is closed should telephone the out of hours dental service on 0300 130 3065.

FEELING DOWN? STRESSED OUT? OVERWHELMED? ANXIOUS? For most of us there are times when many of life’s demands affect how we feel. A little pressure can be good and helps to keep us motivated, but too much all at once can make us feel stressed, anxious, depressed, overwhelmed or we may just find it difficult to cope. We can be affected by many different things: our physical health, our job (or difficulties finding employment), our relationships and friendships, where we live, money problems and much more. The Suffolk Wellbeing Service can help you to recognise the signs and symptoms of stress, anxiety or depression and give you ideas on how to make changes to improve your wellbeing. If you are registered with a GP surgery in Suffolk you can access the Suffolk Wellbeing Service in three ways:

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Option 1: by telephone Telephone 0300 123 1781. Lines are open Mondays to Fridays (excluding bank holidays), 9am-4.30pm. Calls are charged at the local rate from mobiles and landlines. Option 2: self-refer online Visit: www.readytochange.org.uk to complete and submit the self-referral form. Option 3: self-refer by post Copy, print and complete the selfreferral form found on the website and send to: Suffolk Wellbeing Service Mariner House 43 Handford Road Ipswich IP1 2DG Once your referral has been received, someone from the team will contact you and talk through your options. www.readytochange.org.uk

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DENTISTS

In Suffolk there are local standards in place to make sure everyone can access good dental care. They are: • Patients should not have to travel more than 12 miles in rural areas and five miles in towns or, have to wait longer than six weeks for a routine dentist appointment. • Urgent treatment should be available within 36 hours and within a 20 mile radius.

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HENDERSON HOUSE DENTAL PRACTICE 3 Wratting Road Haverhill CB9 0DA Telephone: 01440 702 527 Accepting NHS orthodontic practice Anyone who needs urgent dental attention when their usual dentist is closed should telephone the out of hours dental service on 0300 130 3065. COSTS

DENTISTS ACCEPTING NHS PATIENTS WITHIN HAVERHILL AREA ARE: WEST END MANSE 9 Withersfield Road Haverhill CB9 9LA Telephone: 01440 702070 HAVERHILL DENTAL CENTRE 35 Queen Street Haverhill CB9 9DZ Telephone: 01440 714 268

There are different levels of NHS charges for dental treatment, which are set out below. These charges were correct at the time of print. Many dentists also run dental payment plans to spread the cost of the dental care. Some people do not have to pay and treatment is free, for example, if the patient is under 18 years old. For further information visit: www.nhsbsa. nhs.uk Band 1 course of treatment = £18.50 This covers an examination, diagnosis (eg x-rays), advice on how to prevent future problems, a scale and polish if needed and application of fluoride varnish or fissure sealants. If the patient requires urgent care, regardless of how many appointments the care takes to

complete, they only need to pay one band 1 charge.

Band 3 course of treatment = £219

Band 2 course of treatment = £50.50

This covers everything listed in bands 1 and 2 above, plus crowns, dentures or bridges.

This includes everything listed in band 1 above, along with any further treatment, such as fillings, root canal work or removal of one or more teeth.

The prices above were correct at the time of going to print. For up to date information about dental charges visit: www.nhs.uk

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OPTICIANS

Patients qualify for a free NHSfunded sight test if they: • Are aged under 16; • Are 16, 17 or 18 and are in full-time education; • Are aged 60 or over; • Are registered as partially sighted (sight impaired) or blind (severely sight impaired); • Have been diagnosed with diabetes or glaucoma; • Are 40 or over, and their mother, father, brother, sister, son or daughter has been diagnosed with glaucoma; • Have been advised by an ophthalmologist (eye doctor) that they are at risk of glaucoma; • Are eligible for an NHS complex lens voucher - the optometrist (optician) can advise the patient about their entitlement. Patients are also entitled to a free NHS sight test if they receive a range of benefits, including income support, income-based Jobseeker’s Allowance or pension credit or, are named on a valid NHS tax credit exemption certificate or a HC2 or HC3 certificate.

CHILDREN’S CENTRES

DOMICILIARY SIGHT TEST Some people are entitled to an NHSfunded mobile sight test (also known as a domiciliary sight test) in their own home, at a care home with or without nursing or at a day centre. If a patient qualifies for a free NHS sight test, they may be entitled to mobile services if are unable to leave home unaccompanied because of physical or mental illness or disability or, has difficulty communicating their health needs without help. JOLLY GIRAFFE All children can get free NHS sight tests before starting school, which can help diagnose conditions such as squints and reduced vision. Children can continue to get free tests until the age of 16 years. Look out for a Jolly Giraffe poster in your optometrist’s window, pop in and get an appointment for your child.

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Cartwheels Children’s Centre provides a variety of services for families with children aged 0-5 years. Services include family support, antenatal and postnatal services, breastfeeding support and lots of activities for parents and children to enjoy together.

On Track Children’s Centre provides a variety of services for families with children aged 0-5 years. Services include family support, antenatal and postnatal services, breastfeeding support and lots of activities for parents and children to enjoy together.

Cost: Children’s centre services are free; however there may be a small cost towards some activities for equipment, food or drink.

Cost: Children’s centre services are free, however there may be a small cost towards some activities for equipment, food or drink.

Address: Cartwheels Children’s Centre - Haverhill Norton Road Haverhill CB9 8LU

Address: On Track Children’s Centre - Haverhill Strasbourg Square Haverhill CB9 0HR

Opening times: Monday to Friday 9am-5pm.

Opening times: Monday to Friday 9am-5pm.

Contact details: Lynda Handshaw, Children’s Centre Coordinator Email: [email protected] Telephone: 01440 760 500 or Suffolk Families Information Service on 0845 60 800 33.

Contact details: Lynda Handshaw, Children’s Centre Coordinator Email: [email protected] Telephone: 01440 760 924 or Suffolk Families Information Service on 0845 60 800 33.

WELL BABY DROP-IN SERVICE Suffolk County Council’s health professionals run this service, including a weigh and play, from Cartwheels Children’s Centre on Wednesdays from 2pm-3.30pm. They also provide advice about your baby’s wellbeing.

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FAMILY CARERS

WHEN YOU ARE LOOKING AFTER SOMEONE, WHO IS LOOKING AFTER YOU? Suffolk Family Carers is a charitable organisation that offers free information and support to family carers of all ages. GP link worker, Emily Meadows, works closely with all three GP surgeries in Haverhill to ensure family carers are accessing the support services available to them. A monthly family carer group meets at Haverhill Arts Centre on the last Thursday of each month from 1pm to 3pm. For more information about Suffolk Family Carers contact the information line on 0844 225 3099 or 01473 835 477 where you can talk to a trained adviser. Alternatively, contact Emily directly via email: emily.meadows@ suffolkfamilycarers.org

HEALTHY LIVING

LiveWell Suffolk helps anyone who wants to kick unhealthy habits and start leading a healthier life. They give friendly, practical advice, encouragement and support that will bring about lasting changes to people’s future health and happiness. QUIT SMOKING Trained advisors will support people through the hardest part of quitting with tips, advice and nicotine products or other medication on prescription. They also run a specialist clinic for pregnant women. You can access the free service through your GP or by telephoning 01473 22 92 92. ADULT WEIGHT LOSS Called Fit-Fans, this 12-week programme promotes healthy eating and an increase in physical activity to help people lose weight. Advisors are fully trained and can give you lots of ideas and inspiration to help you find the methods which suit you. The free service is available by talking to your surgery or telephoning 01473 22 92 92.

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CHILD WEIGHT LOSS

HEALTH WALKS

Live Well Suffolk’s specialist child advisors have lots of experience in working with children and can give you lots of tips and practical help to break bad habits.

Stepping out in Suffolk is a programme of free health walks which are open to everyone, but ideal for those recovering from illness or who need to improve their exercise levels.

A variety of free programmes are available, including one-to-ones and group sessions, such as ‘Alive ‘n’ Kicking’. This programme is aimed at anyone aged two to 18 years and includes nutrition advice for all the family and fun sociable activities for the children. To access the service, talk to your surgery or telephone 01473 22 92 92.

Walks last up to 90 minutes and are informal and sociable. For more details telephone Live Well Suffolk on 01473 22 92 92 or visit: www.livewellsuffolk.org.uk

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HEALTHY LIVING

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HEALTH IMPROVEMENT PROGRAMME

GET HEALTHY, GET INTO SPORT!

HAVERHILL LEISURE CENTRE (run by Abbeycroft Leisure)

Community health coaches help people develop personal health plans and provide follow up support on practical lifestyle improvements, which will have a positive impact on health.

‘Get healthy, get into sport’ is a scheme to help people become more active and healthier. It provides practical and financial support to those that need it most. The scheme is accessible through Live Well Suffolk’s community health coach programmes, smoking cessation support and weight management courses. The support on offer is varied and depends entirely on the individual’s needs. Possible methods could include funding initial sessions at a sports club, subsidising transport or childcare, or even a representative from Live Well Suffolk attending the first session with the client.

Ehringshausen Way Haverhill CB9 0ER

The service is specially tailored to the needs of the individual but can include advice on: • • • •

Healthy eating; Quitting smoking; Doing more exercise; Improving confidence.

As well as providing one-to-one support, the coaches also offer a range of free group activities to give everyone the chance to take practical steps towards a healthier lifestyle in a supportive environment. This includes cook and eat classes, breathing and relaxation sessions and light aerobics.

For more information contact Jimmy Rushworth at jimmy.rushworth@ livewellsuffolk.org.uk or on 07985 438 583.

Inspire 4 Life exercise on referral programme. Personalised programmes for people whose doctor feels they would benefit from a more active lifestyle. Contact details: Mandy Felton, Fitness Manager Email: [email protected] Telephone: 01440 765 133 Opening hours: Monday-Friday 6am-10pm Saturday 7am-6pm Sunday 8am-6pm Swimming pool opening times and classes vary. As well as the 25 metre swimming pool a variety of sports are available with facilities including astro pitches, tennis courts, squash courts, a sports hall, a children’s play zone, meeting rooms, and more. For more information telephone 01440 702 548 or visit: www.acleisure. com/haverhill.html

ACTIVE ST. EDS The Active St. Eds campaign was launched in June 2012 to inspire people to increase their physical activity to improve their quality of life. It encourages people to register for a free leisure card and start collecting active points at Haverhill Leisure Centre, run by Abbeycroft, which can be exchanged for money off vouchers with high street retailers. For more information visit: www. acleisure.com/active-campaign Haverhill’s voluntary and community sector offers a wide range of services and support to help people stay healthy. For more information, contact Community Action Suffolk on 01473 345 400 or at info@ communityactionsuffolk.org.uk

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SUPPORTING PEOPLE WITH DEMENTIA

Sue Ryder supports local people with dementia, their families and friends through the weekly Synergy Café and 24-hour Suffolk Dementia Helpline. SYNERGY CAFÉ West End Congregational Church Withersfield Road Haverhill CD9 9LA Enjoy time in a relaxed and supportive environment where you can partake in enjoyable activities, meet and socialise with others, receive information about dementia and practical advice. The café runs weekly on a Tuesday, 11am-3pm. Come along for a morning, afternoon or for the day. Attendance, including activities at the café, is free. Refreshments can be purchased. To find out more about our Synergy Café, telephone 01473 295 200 or visit: www.sueryder.org/synergycafe

HOSPICE CARE

MEMORY WORRIES?

DEMENTIA FRIENDS

Contact Sue Ryder on 01473 353 350.

Age UK Suffolk is currently working to develop befriending schemes in St Edmundsbury. This is a free service which sees people older people who feel lonely to be matched with a volunteer who will visit them or phone weekly so that a friendship can build up. You can refer yourself, a relative or friend can refer or a health professional can too.

Sue Ryder can help by providing a listening ear 24 hours a day. During office hours you can telephone for further practical support and information about dementia, along with details of other services in your local area that can help. The Dementia Helpline is open to anyone living in Suffolk. All calls are confidential. The Dementia Helpline is run by Sue Ryder, working in partnership with Suffolk County Council, Suffolk Family Carers and the Alzheimer’s Society.

Contact Terri Hardy in Newmarket on 01638 608 048 or email: terri@ thevoluntarynetwork.org for more information.

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ST NICHOLAS HOSPICE CARE AT THE BURTON CENTRE St Nicholas Hospice Care opened its first outreach centre at the Burton Centre on Camps Road in May 2014. People and families facing lifeshortening illnesses such as cancer, motor neurone disease, Parkinson’s and end-stage heart failure, can access a range of outpatient services at the centre. Services on offer include counselling, bereavement support, information and advice, as well as complementary therapies and a pastoral network. Appointments for doctor and nurse-led clinics and physiotherapy sessions are available for hospice patients. The centre offers a warm welcome in a relaxed and informal setting, with a drop in service for anyone looking for advice and information about living with a life-shortening illness. Opening times are Monday to Friday from 9am-5pm.

HAVERHILL TRANSPORT

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BUS SERVICES TO BURY ST EDMUNDS AND CAMBRIDGE FROM HAVERHILL

To Bury St Edmunds

Train Route

via Horringer

Fe Ferry Route Interchanges with rail services

1

14 15

Chevington

BUSES FROM HAVERHILL TO CAMBRIDGE TO HAVERHILL

14 15

Burrough Green

West Wratting

16A 19

16A

To Cambridge bridge

Depden

351 35

Great Bradley

14

Wickhambrook 351

via Fulbourn

19

14 15

16A

16A

To Cambridge

Great Thurlow

351 35

14 Stradishall

Withersfield

TRAVEL VOUCHERS You can apply for travel vouchers if you are eligible for a bus pass and live in a remote area, or cannot benefit from free bus travel because of a disability. Travel vouchers can be used to help pay for most community transport, taxis or private hire vehicles. The value of these vouchers is £100 per year and you can apply by telephoning 0845 600 0659. Please note, you cannot hold both travel vouchers and a free travel bus pass. You would need to choose between your bus pass or vouchers. Patients on pension guarantee credit can claim necessary travel costs to receive NHS treatment whilst under the care of a consultant or, in some cases, following a referral for tests by a GP or dentist.

14 15

Kedington ngton

13 13A 13B X13

19

Haverhill Sturmer

59

Visit: www.travelineeastanglia.co.uk or telephone 0871 200 2233 for help planning your journey.

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via Greatt Abington

Saffron Walden

There are currently 33 buses that go from Haverhill to Cambridge (return) daily, Monday to Saturday. There are 13 buses that run on a Sunday.

Chedburgh Cowlinge

13 13A 3 13B X13

There are currently 11 buses that go from Haverhill to Bury St Edmunds (return) daily, Monday to Friday and 8 buses that run on a Saturday. There is no Sunday service.

Interchanges with ferry services Pre-booked DRT service(s) available at this location

Linton

BUSES FROM HAVERHILL TO BURY ST EDMUNDS TO HAVERHILL

PATIENT TRANSPORT

Clare 236

236

To Sudbury

via Cavendish and Long Melford

59 18 18

Steeple Bumpstead

To Clavering vering ing via Audley ey End

Please note: Route diagram not to scale

The non-emergency patient transport service is a free service available to some people. Telephone 0845 850 0774 to see if you qualify. The service is available from 8am to 6.30pm on weekdays and 8am to 12noon on Saturdays. If patients experience any problems they can get assistance and advice by contacting the Patient Advice and Liaison Service (PALS) on 0800 389 6819.

If patients are not on pension guarantee credit but their income is low and their savings are less than £16,000, they can apply for help with travel costs to hospital under the NHS low income scheme. Telephone 0845 850 1166 for an application form.

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HAVERHILL TRANSPORT

COMMUNITY TRANSPORT Three Counties Transport (3CT) operates a community transport service in Haverhill and the surrounding villages in Suffolk, south Cambridgeshire and Essex. 3CT has five wheelchair accessible minibuses, as well as a wheelchair accessible car service and a community car service. These services are available to people who either do not have their own transport, or cannot access public transport. 3CT can transport people to medical appointments. 3CT also operates a dial-a-ride service to transport people for appointments or shopping. All services are provided by volunteer drivers and passenger assistants. Telephone 01440 712028 or email: [email protected]

OTHER USEFUL NUMBERS

Suffolk Links is a Demand Responsive Transport service which provides connections to bus and train links in rural areas. It serves an area that covers the villages between Haverhill, Bury St Edmunds and Newmarket. If you wish to travel in these areas and are not able to access a bus service directly, the service will pick you up from a convenient point. To book a journey, telephone 01638 664 304 up to a week before you wish to travel. Patients can download more information and timetables about public and community transport services on Suffolk County Council’s website: www.suffolk.gov.uk Alternatively, telephone Suffolk Community Transport on 01473 353 006 or email: admin@ suffolkcommunitytransport.org.uk

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HAVERHILL ARTS CENTRE

HAVERHILL HOUSE

High Street Haverhill CB9 8AR

Lower Downs Slade Haverhill CB9 9EE

Haverhill Town Council is located in the arts centre and meets there monthly.

Haverhill House is the Haverhill base of St Edmundsbury Borough Council.

Telephone: 01440 714 140 for box office or 01440 710 174 for admin.

Opening hours: Monday to Thursday 9am-5pm Friday 9am-4pm.

Email: [email protected] [email protected] or [email protected] Formally the town hall, the arts centre now offers a variety or theatre, music and cinema for audiences. Opening times vary based on evening events. There is a bistro open Monday to Saturday,10am-4pm, in addition to the exhibition room, meeting room, digital studio, bar and theatre. For more information about the council, telephone the arts centre and ask for the town clerk. The Haverhill and District History Group is housed at the arts centre.

A number of community groups including the Citizens’ Advice Bereau (CAB), Three Counties Transport and Community Action Suffolk (CAS - which includes the Haverhill Association of Voluntary Organisations - HAVO), are also based at Haverhill House. For more information telephone 01284 763 233 between 8.45am and 5pm Monday to Friday or visit: www. stedmundsbury.gov.uk/

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OTHER USEFUL NUMBERS

NOTES

HAVERHILL LIBRARY

HAVERHILL POLICE

Haverhill Library Camps Road Haverhill CB9 8HB

Haverhill Police Station Swan Lane Haverhill CB9 9EQ

Opening hours: Monday 9am-1pm Tuesday 9am-7pm Wednesday 4pm-6pm Thursday 9am-1pm Friday 9am-5pm Saturday 9am-4.30pm Sunday 10am-4pm

To report an emergency telephone 999. To report a non-urgent crime telephone 101.

A number of family and children’s events are held at Haverhill Library, which offers a number of books and other entertainment material to rent along with computer and internet access. Telephone: 01440 702 638. Email: [email protected] or visit: suffolklibraries.co.uk/branches/ haverhill-library/ for more information

Opening hours: Monday to Friday 9am-5pm (closed bank holidays). Haverhill Police Station has a reception that is manned.When the station is closed there is an intercom outside which will connect you to the central station. Haverhill’s Safer Neighbourhood Team holds quarterly public meetings at which a number of priorities are chosen for the police to focus on. For more information telephone 101 or visit: www.suffolk.police.uk/ VICTIM SUPPORT This is an independent charity based in Ransomes Europark in Ipswich. You can reach west Suffolk service delivery manager Anita Pluckwell on 07795 366 908 or email: anita. [email protected]

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If you need help to understand this information in another language please call 01473 770 014 Portuguese Polish Bengali Kurdish Chinese Farsi

If you would like this information in another format, including audio tape, braille or large print, please call 01473 770 014

Published by NHS West Suffolk Clinical Commissioning Group West Suffolk House Western Way Bury St Edmunds Suffolk IP33 3YU Telephone: 01284 758010 Email: [email protected] August 2014