Instructor: Sonya Pugh Office Phone: 713-718-8039 Meeting Days: M-F Meeting place: Cosmetology Dept. Room # 323.1

Semester: Fall Office hours: MWF 3:30p.m. - 4:00p.m. by appointment Meeting Times: 4:00p.m. - 6:28p.m. Email: [email protected]

Cosmetology / Hair Braiding and Weaving Class Course Description CSME 1491 Special Topics in Cosmetology - Client Relations Credit: 4 (2 lecture, 4 lab)(96 contact hours) This course is designed to introduce the student to the principles of client relations dealing with diverse populations of clients and attitudes and behaviors pertinent to the occupation of cosmetology and relevant to the professional development of the student. This course is a 2 lecture and 4 lab hours (96 contact hours) course upon successful completion of the course, the student will be awarded 4 semester credit hours. Course Focus: The focus of this course is to help the student better understand and deal with the important elements necessary to succeed in cosmetology – people. Since research shows that as much as 80-85% of success in the business depends on the ability to deal effectively with people, clients, co-workers, and supervisors, emphasis is placed on the quality of personal interactions and communication skills. This course teaches a student to become a self-directed learner and focuses on two main concepts; Life Skills and Your Professional Image. The Life Skills module helps students create a personal foundation for career success; an advanced course in “getting your act together”. Your Professional Image module teaches a student how to launch a successful career by creating extraordinary relationships with clients, how to deliver outstanding client experiences that will have them coming back. The Communicating for Success module teaches students how to build communication skills and build human relations. Students will also learn how to make career decisions and set goals that will make them productive and successful professionals.

Prerequisites See instructor

Course Goals (includes competencies, incorporation of SCANS, etc.) Course Competencies: Upon successful completion of the course the student will be able to exhibit knowledge of the following competencies: A. Redefining Character 1. Respect a. Self-respect b. Mutual respect c. Self-esteem 2. Integrity a. Trust b. Life Choices

3. Commitment a. New challenges b. Staying the course B. Understanding Ourselves and Others 1. Personality basics a. Four personality differences b. Getting energized c. Managing information d. Making decisions e. Organizing work 2. Balance a. Personal strengths b. Stress response. c. Flex strategies C. Communicating With Confidence 1. Communication basics a. Body language b. Speaking c. Listening 2. Professional Communication a. Professional etiquette b. Communication challenges D. Planning For Success 1. Goal Setting a. S.M.A.R.T. goals b. The 80/20 Rule 2. Personal organization a. Budget basics b. Time-saving strategies c. Stress management E. Building a Clientele 1. The client factor a. The client profile b. The financial value of one client 2. Clientele building a. Attracting and retaining clients b. Best practices for building clientele F. Creating An Exceptional Guest Experience 1. Salon experience a. Ambiance b. Personalized approach c. Staff synergy 2. Service experience a. Service essentials b. From essential to exceptional

G. Focusing on Results 1. Defining success

a. Career goals b. Performance monitoring 2. Measuring progress a. Service essentials b. S.W.O.T. analysis H. Walking the Talk 1. Becoming self-directed 2. Celebrating success STATEMENT OF FOUNDATION SKILLS AND WORKPLACE COMPETENCIES (SCAN SKILLS) A study was conducted for the Department of Labor by the American Society for Training and Development which identified the seven skills United States employers want most in entry level employees. These skills are motivation to learn, basic skills, communication, teamwork, critical thinking, career development and leadership. HCCS is committed to preparing every student with the knowledge and skills needed to succeed in today’s dynamic work environment. Towards this ends, the following skills will be included in this course. Testing and assessing these skills will vary according to the individual instructor. The following are examples of how these skills may be incorporated into this course. SCANS COMPETENCIES EMPHASIZED IN THIS SYLLABUS: 1. Personal Qualities. a. Integrity and honesty- Student must submit their own work and not copy cheat or plagiarize. b. Responsibility- Students must behave in a manner that is appropriate and acceptable in the work place. They must be on task at all times and be responsible for completing all assignments and skills. c. Self-esteem- Students must exhibit behavior that demonstrates confidence in their abilities. d. Sociability- Students are expected to show interaction with classmates and respect for their instructors. e. Self-management- Students must exhibit behavior that indicates they can manage their emotions and moods. 2. Resources a. Time- Students must be on time for class and meet all deadline and due dates for assignments. b. Tools, materials must be kept in good condition and consumable supplies not wasted. Equipment and facilities must be kept clean and respected. 3. Information a. Organizes / maintains information- Students are required to keep a portfolio for handouts and instructions. b. Interprets/ communicates information- Students are required to critique their own and other class work. 4. Interpersonal Skills a. Participates, as a team member-Student will demonstrate the ability to work as team. b. Teaches others new skills- Student must be willing to help other students when asked by the instructor. c. Exercise leadership- Student must be able to take the initiative when an assignment needs to be done, be a positive role model for new students. d. Negotiate Conflict resolution-Student must exhibit maturity in resolving conflicts that may

arise among them. e. Respect Cultural Diversity- Student must be able to work with a diversity of students and show respect for all cultural backgrounds. PERFORMANCE OBJECTIVES: • Given the specifications and guidelines for group and individual projects to be developed in and outside of class, the student will use the course competencies A, B, and C. Performance will be satisfactory if the projects and observable behavior are consistent with the guidelines of the projects and classroom rules and regulations. • Given the guidelines for individual participation in the class, the student will demonstrate understanding of the hair and beauty industry as a people and service business. Performance will be satisfactory if the classroom and clinic observable behavior and demeanor is consistent with guidelines for the clinic and classroom. • Given the guidelines for classroom and clinic behavior, the student will demonstrate understanding of the importance of improving his/her people and service skills for growth in personal and career growth. Performance will be satisfactory if the interaction of the student with the clients, classmates and instructors is consistent with the guidelines set forth by the department.

Instructor Information Instructor: Mrs. S. Pugh office phone 713-718-8039 email I reserve the right to make changes to this Syllabus and Course Outline. Textbook Information Milady’s Standard Cosmetology Textbook, Theory and Practical Textbook 2012 Edition, Milady’s Study Guide 2012 Edition Natural Hair Care and Braiding.

Lab Requirements (if any) Students in this course are expected to participate fully in and complete all the lab exercises assigned to them. They are to read and follow instructions carefully especially in relation to safety and sanitation precautions. Failure to complete lab assignments will result in a reduction of semester grade. DRESS CODE: Students in the cosmetology hair braiding and hair weaving candidate program are expected to be selfmotivated individuals and to stay on task at all times. Students must be dressed professionally and appropriately in accordance with the department dress code and must wear a lab coat at all times. Students dress code all black scrubs, all black shoes, all black socks, or black or nude stockings, all black lab jacket with sleeves.

Students with Disabilities "Any student with a documented disability (e.g. physical, learning, psychiatric, vision, hearing, etc.) who needs to arrange reasonable accommodations must contact the Disability Services Office at the respective college at the beginning of each semester. Faculty are authorized to provide only the accommodations requested by the Disability Support Services Office." For questions, contact Donna Price at 713-718-5165 or the Disability Counselor at your college. To visit the ADA Web site, log on to www.hccs.edu, click Future Students, scroll down the page and click on the words Disability Information. * Central ADA Counselors – John Reno – 713-718-6164, Martha Scribner – 713-718-6164 * Northeast ADA Counselor – Kim Ingram – 713-718-8420 * Northwest ADA Counselor – Mahnaz Kolaini – 713-718-5422 * Southeast ADA Counselor – Jette Friis – 713-718-7218 * Southwest ADA Counselor – Dr. Becky Hauri – 713-718-7910 * Coleman ADA Counselor – Dr. Raj Gupta – 713-718-7631

Student Discipline Adult behavior is expected. Disruptive behavior activities which interfere with teaching and/or learning will not be tolerated and may result in an administrative withdrawal without refund. Students not prepared for class will be asked to leave. Students not participating in assigned tasks will be asked to leave. Students not participating in assigned tasks will be asked to leave the class for that day. No eating on the lab or clinic floor. Please do not bring children in the lab, class or clinic floor. TDLR Criminal History Every individual who applies for a license with the Texas Department of Licensing and Regulation is subject to a criminal background check to determine his or her suitability for the license due to his or her criminal history. Academic Honesty SCHOLASTIC DISHONETY AND CLASSROOM CONDUCT: Students are expected to conduct themselves with honor and integrity in fulfilling the course requirements. Any student found cheating on a test, plagiarizing or in collusion will receive an "F" for the assignment and the course and will be dropped from the program. See student handbook for college policy on academic dishonesty and disciplinary problems. This level of development in a students' training is crucial to their professional development and success; any student that is disruptive or disrespectful will be dismissed from the program. Students on the client floor are expected to conduct themselves in a professional manner. Loud boisterous conduct or refusing to serve a client will constitute grounds for dismissal from the program.

Attendance and Withdrawal Policies Students are expected to attend class daily and be on time. Any students absent from class in excess of 12.5 percent of the hours of instruction will be dropped from the course (including lecture and laboratory time). Students arriving late to class will not be allowed to clock in. Ten points will be deducted for the first day absent from class and 5 for each day thereafter from the attendance grade WITHDRAWALS: It is the responsibility of the student to withdraw officially from a course to keep from receiving an "F" for the class. I do not give “I” or incomplete as a grade.

Course Requirements and Grading Policy ASSESSMENT OF STUDENT COMPETENCIES: A. Practical examination B. Written Examinations C. Weekly progress achievement charts D. Individual or group class projects E. Situational observation by instructor (i.e. attendance, ethics conduct, and attitudes). ASSESSMENT OF STUDENT COMPETENCIES: Coursework will be weighted as follows: Unit Exams 25% Skill Objectives 25% Special Assignments 10%

Mid Semester 10% Attendance 20% Final Exam 10% Grade Range: 90-100 = A 80-89 = B 70-79 = C 60-69 = D Below 60, the student will repeat the course.

Cell Phones, head phones, MP3 players Cell phones, head phones, MP3 players are not permitted in the lab. If you have an emergency situation and must carry your cell phone, put the ringer on vibrate and ask your instructor for permission to step out of the lab to answer your call. This is for emergency situations only (i.e. Sick child or family emergency) students violating this rule will be placed on disciplinary probation and could be asked to sit out of class for 3 days. No Computers or Radios to be used on the lab or clinic floor.

Testing Tests and special assignments: Students will be required to take several self-analysis and personality profile exams in order to assess their own personality type. These exercises will allow them to interact with various personality styles in a work environment. A research topic will be assigned and a research paper of no less than 3 double- spaced typed pages will be due. This paper will be presented orally in the class as well. Unit exams will be done at the end of each unit of the textbook.

Make-up policy There will be no make-up for missed unit exams. Make-up for a missed mid-term or final test will be permitted only if the student informs the instructor in advance. The student must make arrangements to take the missed test no later than 3 days after the original test date. It should be understood that the make-up test will not be the same as the test given to the rest of the student body.

Projects, Assignments, Portfolios, Service Learning, Internships, etc. Tests and special assignments: Students will be required to take several self-analysis and personality profile exams in order to assess their own personality type. These exercises will allow them to interact with various personality styles in a work environment. A research topic will be assigned and a research paper of no less than 3 double- spaced typed pages will be due. This paper will be presented orally in the class as well. Unit exams will be done at the end of each unit of the textbook.

Course Content Course Topics: This course will cover the following topics: 1. Life Skills a. Character b. Understanding self and others c. Communicating with confidence d. Goal setting e. Personal organization 2. Guest Relations a. Building a clientele b. Creating an exceptional guest experience c. Focusing on results d. Walking the talk Cell Phones and Pagers Cell phones and pagers are not permitted in the lab. If you have an emergency situation and must carry your cell phone, put the ringer on vibrate and ask your instructor for permission to step out of the lab to answer your call. This is for emergency situations only (i.e. Sick child or family emergency) students violating this rule will be placed on disciplinary probation and could be asked to sit out of class for 3 days. DRESS CODE: Students in the cosmetology hair braiding and hair weaving candidate program are expected to be selfmotivated individuals and to stay on task at all times. Students must be dressed professionally and appropriately in accordance with the department dress code and must wear a lab coat at all time

Course Outline CSME 1491 Client Relations

August /Week1 08/25/14 - First day of class introductions turn in $25 gift card and 2 passport size pictures 08/26/14 - Go over Sybille’s, rules and regulations, sign rules and regulations, activity who am I? Turn in gift cards and 2 passport pictures 08/27/14 - In class assignment write a five year plan for yourself. It will began with In five years I plan to….. a minum of 2 pages. Where do you plan to live, where do you plan to be working, how much do you plan to be making a year, do you plan to own a business, how do you plan to put this plan into action. 08/28/14- working on in class assignment five year plan and completing assignment. 08/29/14- Complete five year plan. Present five year plan in class. September/ Week 2 09/01/14- No Class 09/02/14- Chapter 1 History and Career Opportunities 09/03/14- Chapter 1 start on workbook 09/04/14- Chapter 1 finish up review passed out 09/05/14- Review Chapter 1 Do Review questions on page 15 Miladay Standard September / Week 3 09/08/14- Chapter 1 Test 09/09/14- Life skills- lecture Respect 09/10/14- Integrity 09/11/14- Commitment instructor will pass out review 09/12/14- Review September/Week 4 09/15/14- Test Life Skills 09/16/14- Life Skills Milady 09/17/14- Lecture

CSME 1491 Client Relations

09/18/14- Do your workbook section for Life skills 09/19/14- Review September / Week 5 09/22/14- Test 09/23/14- Review for midterm 09/24/14- Review for midterm 09/25/14- Review for midterm 09/26/14- Midterm test September / Week 6 09/29/14- Your Professional Image 10/01/14 Lecture 10/02/14 Lecture and Discussion 10/01/14- Project #2 Interview with salon professional Questions you will ask 1. Why did you choose the specialty you do? 2. What special skills are required? 3. What type of training is required? 4. How long did it take you to get really proficient? 5. What is the most exciting thing about your specialization? You may use social network for your interview. You may record or video Project due 10/04/14

To be presented in class.

October/ Week 7 10/07/14- Test Professional image 10/08/14- Communication for Success 10/09/14- Turn in your workbooks to be checked. 10/10/14 review 10/11/14 Test October/ Week 8

10/14/14- Review for final 10/16/14- Final Student signature__________________

.