Important Information ............................................................................................................ 3 2.1
Operating Systems supported .......................................................................................................................................... 3 2.1.1
Language support ...................................................................................................................................................................... 3
2.1.2
Data Encryption.......................................................................................................................................................................... 4
2.1.3
Panels supported and additional hardware required ................................................................................................................... 4
Installer Note: Installer should upgrade at site to the minimum versions where not on panel at time of install........................... 4
Connecting to the panel (See section 4 for more details) ............................................................................................................ 4
Downloading the APP ........................................................................................................... 5 3.1
3.2
4
Operations (Icon Mode and Keypad Mode) ...................................................................................................................... 5 3.1.1
Other Information.............................................................................................................................................................. 5
Set up ................................................................................................................................... 6 4.1 4.2
User Codes Galaxy Flex 3 Panel................................................................................................................................................ 6
4.2.3
Galaxy Dimension and Flex V1 Panels ............................................................................................................................................ 7
4.2.4
Setting up user codes................................................................................................................................................................. 7
Galaxy Dimension and Flex v1 panels........................................................................................................................................ 8
Step 4: Connection set up (To receive commands via the app) ....................................................................................... 9 4.4.1
Local connection using LAN/Wi-Fi: ............................................................................................................................................. 9
4.4.2
Remote connection using a Static external IP address: ............................................................................................................ 10
4.4.3
Remote connection using a DDNS service and URL name: ..................................................................................................... 10
Set up ................................................................................................................................. 11 5.1
6
Step 1: Download app to smart device ........................................................................................................................... 11
Using the app...................................................................................................................... 11 6.1
Logging In ....................................................................................................................................................................... 11 6.1.1
1 Introduction The GX Remote Control App can be used to control the Galaxy Dimension and Flex series of intrusion detection panels remotely. This guide details the feature and functions of the app and the necessary hardware required to support it.
1.1
Terms, Acronym, Abbreviation
Term, Acronym, Abbreviation
Definition
UI
User Interface
DDNS
Dynamic Domain Name System
IP
Internet Protocol
PIN
Personal Identification Number
UMS
User Management Suite
Vkpd
Virtual Keypad
2 Important Information 2.1 Operating Systems supported Tablets and Smartphone’s with the following operating systems are supported: Operating System
Support
Minimum required version
Devices
Android
Android Smartphone and Tablets
4.0
Multiple devices running 4.0 as a minimum
iOS
Apple iPhone & iPad devices
6.0
iPhone 4, 4s,5
2.1.1
iPad, iPad2,iPad Retina, iPad Mini
Language support
Android versions of the app are available in the following languages English
French
Dutch
Polish
Spanish
Swedish
Russian
Italian
Language settings are changed via the smart device own settings function
The app will default to English where there is no translation available
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GX Remote Control Installation Manual
2.1.2
Data Encryption
The Ethernet module supports a high level Advanced Encryption Standard (AES) 128bit encryption algorithm for communication.
2.1.3
Panels supported and additional hardware required
Panel Type
Flex V1
Product Ref
C001 -xx
Minimum Panel firmware required
Additional hardware
1.0
E080-02 or E080-04
3.13
A083-00-01
required
C003-xx C004-xx C005-xx Flex V3
C006-xx
Galaxy Ethetnet module
C007-xx Dimension
C048-xx
6.0
C096-xx
E080-02 0R E080-04 Galaxy Ethernet module
C264-XX C520-XX Installer Note: Installer should upgrade at site to the minimum versions where not on panel at time of install
2.1.4
Access Codes
To access the panel via the GX Remote control app the following information will be required. This will be entered into the logon page of the app (See section 4.1.3) •
UMS Password (this is an optional feature and installer should discuss with end user before implementing)
•
User PIN as programmed in the panel
•
User Index (Two or Three-digit User ID number as programmed in the panel)
•
IP Address to connect to the panel
These will be provided by the installer when enabling the panel to connect to the remote app.
2.1.5
Connecting to the panel (See section 4 for more details)
An Ethernet module will be required. There are 3 ways in which this can communicate with a smart device.
1.
Local network with Wi-Fi within the building In this case you will need the direct IP address of the Ethernet module in the panel
2.
Remotely using mobile networks where the Router has a Static IP
3.
In this case you will need the external IP address of the Router
4.
Remotely using mobile networks where a DDNS In this case you will need the URL of the site
4
is used to identify the router
GX Remote Control Installation Manual
3 Downloading the APP The GX Remote control app can be downloaded from either the Google play or iTunes stores.
Search for GX Remote control.
An alternative search parameter is Honeywell.
The app should then be downloaded as per any other app. (Set up guide for the app is contained in the GX Remote Control User guide)
3.1 Operations (Icon Mode and Keypad Mode) There are 2 functional modes in the app, Icon mode and Keypad mode
3.1.1 ICON Mode The following functions are available in Icon mode. (Further details on their operation are provided in section 4.3)
Feature
Flex v1
Flex v3
Dimension
Enable remote connections
√
√
√
Full Set/Unset
√
√
√
Review Event log
√
√
√
Part Set
√
√
√
√
Night Set Check system status
3.1.2
√
√
√
Keypad Mode
Perform all end user functions as if it were your Galaxy wall mounted keypad
3.2
•
Please ensure adequate network coverage. : Over utilized (shared) connections can degrade connection speed and/ or operation. The app will timeout after 6 minutes of not being used
•
Trigger Header Outputs and Keypad outputs are not supported on any Galaxy Panel
•
Do not exit (Either through the home icon or back button) the keypad mode during the panel setting o Procedure as this aborts the setting process If a user has selected DDNS/Static IP while connecting to panel then if user moves to Wi-Fi zone it will cause an already established mobile connection to drop.
•
•
5
Other Information
GX Remote Control Installation Manual
4 Set up Prior to undertaking installation of GX Remote control infrastructure some basic understanding of IP networking will be required Please note that for local Wi-Fi connections a fixed IP address will be required.
4.1 Step 1: Download app to smart device The app is available on the iTunes and Google play store. This should be downloaded to the iPhone or iPad in the same way as any other mobile app.
4.2 Step 2: Enable Panel Remote Access (Installer action) The Ethernet module supports remote access to the Galaxy alarm panel via the GX Remote Control App. The programming process in this section controls when this remote access can be granted.
4.2.1
(ii)
Galaxy Flex 3 Panel a.
Proceed to menu option 56.4
b.
set option 2 mode to Direct Access and enable via Ethernet’
c.
Set option 2 mode to direct access
Proceed to menu option 58. Select keypad address 52 and then select the option for A-Key a.
(iii)
Set this to Instant set
Proceed to menu 58. Select keypad address 52 and select the option for the B key a.
Set this to Part set (Default time is set to infinite. This should be reset to time agreed with end user) i. Note the default time set (e.g. 15 seconds) will be the time ICON mode takes to confirm either part set or night set.
Note: Keypad 52 will only be visible in menu option 58 when the panel is connected to the app (or any other remote Ethernet connection such as RSS).
4.2.2 User Codes Galaxy Flex 3 Panel User codes should be set up as per standard panel set up. It is recommended that these are established with level 6 authorisations for the most effective operation Record which user numbers have been programmed and keep a note of the user ID number which is to be used by the app. This is known as the User Index on the app.
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GX Remote Control Installation Manual
4.2.3 (iv)
(v)
Galaxy Dimension and Flex V1 Panels Proceed to menu option 56.4.3 a.
Set option 1 access period to any time
b.
Set option 2 mode to direct access
Proceed to menu option 58. Select keypad address 15 and then select the option for A-Key a.
(vi)
Set this to Instant set
Proceed to menu 58. Select keypad address 15 and select the option for the B key a.
Set this to Part set (Default time is set to infinite. This should be reset to time agreed with end user) i. Note the default time set (e.g. 15 seconds) will be the time ICON mode takes to confirm either part set or night set.
4.2.4 Setting up user codes.
7
1.
User codes should be set up as per standard panel set up.
2.
Recommended that these are established with a level 6 authorisation for the most effective operation
3.
Record which user numbers have been programmed and keep a note of the user ID number which is to be used by the app. This is known as the User Index
GX Remote Control Installation Manual
4.3 Step 3: Ethernet Module & Network Configuration In order for the module to communicate with the GX Remote Control app an IP address should be assigned by the installer to the unit.
The information programmed in this section is required to enable the app to
communicate with the panel via a Honeywell Ethernet module.
4.3.1 Galaxy Flex 3 Panel (i) For Wi-Fi connection on a local area network: Proceed to menu option 56.3.3.1
DHCP is disabled by default on Flex 3. Enable this and the module attempts to configure itself automatically on the network. The Ethernet module IP address will be visible in this menu. The self configure process takes up to 1 minute
Record the IP address
(ii) For Remote connection over the mobile phone network Establish the External IP of the site internet router. This can be established with the help of the Internet Service provider or by using readily available web pages to identify IP addresses. Alternatively, use the URL name if a DDNS is used.
1.
Record the external router IP addresses or URL name -
These are required later in the process
2.
Set up of the router for Port Forwarding when a remote connection is required
3.
The router must be set up for port forwarding. Port 10001 must be set up to be forwarded to the local IP address of the Ethernet module as established in point (2) above
4.
This information can be obtained by referring to the user guide of the router. Honeywell technical support are unable to advise on these specific requirements.
4.3.2 Galaxy Dimension and Flex v1 panels Note: A router which supports a static, manually assigned IP address must be used. Please check with the supplier of the router.
Honeywell Technical Support is unable to support router configuration enquiries. There should be referred to the router manufacturer or ISP Provider
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(i) Enter Menu 56.4.01 Module Configuration (ii) Proceed to option Create 1 = IP Address (Note this is not an automatic process on these panels) Enter the IP address for the Ethernet module. This must be a unique, static IP address.. This IP address to be used should be obtained by contacting the ISP for the site or the network administrator.
An example of a valid IP address is 192.0.1.152.
(iii) For Remote connection over the mobile phone network Establish the External IP of the site internet router. This can be established with the help of the Internet Service provider or by using readily available web pages to identify IP addresses. Alternatively, use the URL name if a DDNS is used.
1.
Record the external router IP addresses or URL name - These are required later in the process
2.
Set up of the router for Port Forwarding when a remote connection is required
3.
The router must be set up for port forwarding. Port 10001 must be set up to be forwarded to the local IP address of the Ethernet module as established in point (i) above
4.
This information can be obtained by referring to the user guide of the router. Honeywell technical support are unable to advise on these specific requirements.
4.4 Step 4: Connection set up (To receive commands via the app) 4.4.1 Local connection using LAN/Wi-Fi: Steps to prepare the network for app use using a local Wi-Fi network. 1.
Connect the Ethernet module using an appropriate cat 5 cable to the wireless hub/router
2.
Recall the Ethernet IP address recorded in 3.3.1/3.3.2 above
3.
Connect the smart device to the wireless hub router – completed via the settings section in the smart device
4.
Start the app and Enter Wi-Fi into the network selection screen(4.1.1 below)
5.
Enter the IP address of the Ethernet module into IP/Domain name section of the login screen (See section 4.1.3) a.
9
The user will now be able to access the panel over the local area network on site using the GX Remote control app
6.
Note: Please ensure that the Firewall is enabled for Wi-Fi is secured (e.g. WPA).
7.
UMS password: Please maintain a strong UMS password and change the password frequently.
GX Remote Control Installation Manual
4.4.2 Remote connection using a Static external IP address: Steps to prepare the network for app use using a remote connection using a Static external IP address for the site.
1.
Connect the Ethernet module using an appropriate cat 5 cable to the wireless hub/router
2.
Recall the external router IP address recorded in 3.3.1/3.3.2 above At this point the external IP address of the router, recorded in section 3.31+3.3.2 above, should be recalled as this will be needed in step(3) .
3.
Start the app and select Static IP into the network selection screen(4.1.1 below)
4.
Enter the External IP address of the router into IP/Domain name section of the login screen (See section 4.1.3) a.
The user will now be able to access the panel over a mobile network using the GX Remote control app
4.4.3 Remote connection using a DDNS service and URL name: Where there is not a static IP address available a Dynamic Domain Name System (DDNS) services may be required. Honeywell do not endorse any particular provider however they are widely available.
Most routers provide a mechanism to support these DDNS services and setup information should be available from the ISP supplied router instruction manual. (Please contact the end users ISP where this is not available)
Steps to prepare the network for app use using a DDNS service.
1.
Connect the Ethernet module using an appropriate cat 5 cable to the wireless hub/router
2.
Recall the URL name recorded in 3.3.1/3.3.2 above a.
3.
Start the app and select DDNS in the network selection screen(4.1.1 below)
4.
Enter the Domain name(e.g. mydomainname.org) into IP/Domain name section of the login screen (See section 4.1.3 below) a.
10
Please refer to the install guide of the router or contact the DDNS provider for further details. This is defined by the DDNS provider and manufacturer and Honeywell technical support are unable to advise on these specific requirements.
The user will now be able to access the panel over a mobile network using the GX Remote control app
GX Remote Control Installation Manual
5 Set up 5.1 Step 1: Download app to smart device The app is available on the iTunes or Google Play stores. This should be downloaded to the iPhone or iPad in the same way as any other mobile app.
6 Using the app 6.1 Logging In The following screen will appear when the GX Remote Control Icon is pressed on the smart device.
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6.1.1 Login Screen (Network selection)
The user should identify the method of connection which will be used to connect the mart device to the panel e.g. -
Via Wi-Fi
-
Via DDNS
-
Via Static IP
And then press OK time the app is used)
(ticking the remember me box removes the need to select this each
On subsequent logins the method of connection previously selected will be shown and the end user is only required to press OK
Login Screen (Panel type)
The user should identify the panel type which will be used to connect the mart device to the panel e.g.
e.g.
Flex 100 (Installer will advise on panel type.)
And then press OK (ticking the remember me box removes the need to select this each time the app is used)
On subsequent logins the panel type previously selected will be shown and the end user is only required to press OK
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GX Remote Control Installation Manual
6.1.2
Connection Screen
When the app is first used the user should enter the following information:
Step1:
Enter Connection Password (UMS Password – where installer has set this up)
Step2:
User PIN (this is same as configured at Site/Panel)
Step 3: User Index (same as site/panel user numbering) Step 4:
Enter IP Address/Domain name depending on type of Network
Step 5: Press Connect
Ticking the remember me box means the end user is only required to enter his/her PIN number and press Connect after the first connection
6.1.3
Connection Screen
:
One the connect button has been pressed the user will see the following screen. During this login period the app is establishing a secure encrypted connection.
The speed of this may vary depending on the strength of the internet connection or device type
Note: Connection time when the app is first used will be approx 40-50 Seconds. For all subsequent connections this will be approx 20 Seconds (Subject to signal strength)
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GX Remote Control Installation Manual
6.1.4 Unsuccessful connection In the case of an unsuccessful connection the screen will display a message indicating that the connection was lost and return the user to the login screen
6.1.5 Successful connection Upon Successful connection and validation application will go into Home Screen in Icon mode. There are 2 default home screens
-
Home Screen (A)with groups disabled (will appear where the group function has been disabled on the panel)
-
Hone Screen (B) with groups enabled (will appear where the group control function has been enabled on the panel.
Screen A
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Screen B
GX Remote Control Installation Manual
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GX Remote Control Installation Manual
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