Guide to Training for Employers

Your guide to professional development and training opportunities at

West Suffolk College 2016

West Suffolk College Supporting Business Success At West Suffolk College we have a long history of working with companies locally, regionally and nationally to grow and develop existing and future workforces. The greatest challenge facing UK businesses, according to Government research, is poor productivity resulting from staff with low skills. By working with West Suffolk College we can, together, put that right. We provide quality training throughout East Anglia whether you are looking for one-off courses, Apprenticeships and other recognised qualifications, industry specific training or bespoke courses designed to meet your needs. We will support businesses by understanding their skills needs and delivering bespoke high quality training. Our team of business advisors will work closely with you to identify any training objectives before advising on the range of options available to develop employees' skills and knowledge. We will also advise on funding support that is available to help deliver this training and can also help you to recruit and train new staff. West Suffolk College is proud of the range of high quality training we offer, from supporting employees with maths and English, through to the highest level Leadership and Management courses and degree programmes. We want to help all businesses to be the very best call us for a no obligation discussion and a free of charge Training Needs Analysis. “We have seen increased confidence levels in staff, improved communications between teams, better understanding of our business processes and the ability to manage projects and change processes within our teams.” Sigma Aldrich Ltd Haverhill

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CALL US TODAY FOR A FREE Training Needs Analysis – To help us help you!

Contents Welcome ......................................................................2 Contents ......................................................................3 Apprenticeships Explained ..........................................4 Qualifications Levels Explained....................................5 Recruitment Services and Work Experience................6 Traineeships ................................................................7 Develop Anglia Short Courses and Workshops ..........8 College Facilities and Local Centres............................9 Employer Charter ......................................................10 Business ....................................................................11 Leadership and Management....................................17 Catering and Hospitality ............................................22 Computing & IT ..........................................................27 Engineering ................................................................29 Construction and Built Environment ..........................34 Gas and Oil ................................................................39 Motor Vehicle..............................................................41 Hair, Beauty and Barbering ........................................43 Health and Social Care ..............................................45 Early Years / Childcare ..............................................49 Science ......................................................................52 English and Maths......................................................53 Teaching, Training and Assessing..............................54 Business Networking Events ......................................55 Contact Us ................................................................56 3

Apprenticeships Explained Apprentices require: • A contract of employment for a minimum of 30 hours per week (unless exceptional circumstances exist) • To be paid the National Minimum Wage for Apprentices £3.30 per hour

The government has committed to significantly increase the number of new Apprenticeships in England to over 3 million starts in the next 5 years.

• Paid training release (i.e. College day release or time away from the work station)

Apprenticeships are a key part of the most successful skills systems across the world. High quality training and support increases the level of skills obtained which are fundamental for business growth.

• Suitable insurance to cover the Apprentice as an employee of your organisation

Apprenticeships are affordable, flexible and above all can improve productivity and efficiency, something which is vitally important if we are to compete in our own and international markets. Every West Suffolk College Apprenticeship is tailored to meet your organisational needs. Whether that is for a new position or for an existing member of staff looking for new skills and knowledge in order to progress within your business. Additional courses are available to WSC Apprentices, ask for details of our The West Suffolk College Apprenticeship Advantage offer. Government funding is available to cover the majority of fees associated with an Apprenticeship programme. We will walk you through the eligibility criteria making the process as easy as possible for your organisation. There are a number of grants available to offset fees and we can advise to help obtain this funding.

“We are very happy with the training he had and I would recommend having an Apprentice to any employer” Terry Taylor, Owner, Haverhill Test Centre

“Recent studies of the economic impact of the Apprenticeship programme show that the impact is very positive for employers, apprentices and the economy. In fact the benefit of level 2 programmes for apprentices is a significant earnings premium of £48,000 to £74,000 more over a lifetime compared with their nonapprentice peers at a similar level*** which is almost as much as the benefit of level 3 and above programmes.” Stewart Segal – AELP CEO

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We can support and guide you on the above, please contact our main enquiry line on 01284 716246 or email [email protected]

Level of Qualifications Explained Regulated qualifications in England, Wales and Northern Ireland are in one of the following frameworks - National Qualifications Framework (NQF), Qualifications and Credit Framework (QCF) and Framework for Higher Education Qualifications (FHEQ). The table below shows how the most common qualifications compare. Please note that this is only a guide and qualifications such as Apprenticeships require substantial job competence before certain levels are achieved or balanced against.

Level

NQF Examples

QCF Examples

FHEQ Examples

Entry

• Entry level certificate • Entry level Skills for Life

• Entry level award, certificate and diploma • Entry level Functional Skills • Entry level Foundation Learning

None

1

• GCSE (grades D-G) • Key Skills level 1 • NVQ level 1 • Skills for Life level 1 • Foundation diploma

• BTEC award, certificate and diploma level 1 • Foundation Learning level 1 • Functional Skills level 1 • OCR National

None

2

• GCSE (grades A*-C) • Key Skills level 2 • NVQ level 2 • Skills for Life level 2 • Higher diploma

• BTEC award, certificate and diploma level 2 • Functional Skills level 2

None

3

• AS and A level • Advanced Extension Award • Cambridge International award • International Baccalaureate • Key Skills level 3 • NVQ level 3 • Advanced diploma • Progression diploma

• BTEC award, certificate and diploma level 3 • BTEC National • OCR National • Cambridge National

None

4

• Certificate of higher education • Key Skills level 4 • NVQ level 4

• BTEC Professional award, certificate and diploma level 4

• Certificate of higher education • HNC

5

• HND • NVQ level 4 • Higher diploma

• BTEC Professional award, certificate and diploma level 5 • HNC • HND

• Diploma of higher education • Diploma of further education • Foundation degree • HND

6

• NVQ level 4

• BTEC Advanced Professional award, certificate and diploma level 6

• Bachelor’s degree • Graduate certificate • Graduate diploma

7

• BTEC Advanced Professional award, certificate and diploma level 7 • Fellowship and fellowship diploma • Postgraduate certificate • Postgraduate diploma • NVQ level 5

• BTEC Advanced Professional award, certificate and diploma level 7

• Master’s degree • Postgraduate certificate • Postgraduate diploma

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• NVQs level 5

• Vocational qualifications level 8

• Doctorate

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WSC Recruitment Services Recruitment Made Easy

Supporting your normal recruitment process we can help you to:

Thinking about recruitment, why not allow us to support you? We are experienced in advertising, promoting, matching and filling vacancies across a whole range of different industry sectors.

• Build a suitable vacancy and job advert • Advertise the position both internally and externally including national websites and social media

There are no charges for this service!

• Pre-screen and shortlist applicants to your company requirements

We will work with successful applicants to build and develop their skills which will allow them to maximise the opportunity they have always dreamed of.

• Help support you at your formal interview stage or provide facilities at either the college or at one of our Centres

Our recruitment service is mainly targeted at Apprenticeships but we can recruit outside of this and have a high number of learners at the college looking for work experience, part time work or progression into full time employment.

• We can even complete pre-employment training so that your applicant will have the suitable skills required

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Contact us on 01284 716246 or email [email protected]

“As a small business here in Suffolk I had made the decision to take on an apprentice. Luckily for me I rang West Suffolk College and they responded straight away with my enquiry and answered nearly all my questions over the telephone.

Work Experience

The initial meeting was just great, the Business Advisor explained everything so that I had a complete understanding of how it all works. Within a short time of the meeting WSC had given me a shortlist of candidates who were interested in the apprentice position. After conducting the interviews we had decided on our candidate again all with the help of West Suffolk College. Our apprentice has been with our company for a few weeks now and I am delighted to say what a great decision it was to take an apprentice, in fact so good we are going to do it again.

All of our full time college courses have a compulsory work experience element. This means that as employers you have the opportunity to interact with our learners to give them a chance to develop key workplace skills and also give you the opportunity to view Your Next Employee. Work experience is very successful and results in a high number of learners being offered part time or permanent positions by the employers that hosted them. For you the employer, work experience gives you an opportunity to look at and trial potential future employees without having to pay expensive advertising or recruiting fees.

I cannot recommend West Suffolk College highly enough, they have made the whole process so easy and clear. Thank you to all the team at West Suffolk College.”

Work experience placements are also an invaluable way of enhancing our students’ prospects and provide the chance for them to try out a career but also experience what employers demand in terms of work skills and attitudes. If you do not have vacancies a reference from you may help them obtain work elsewhere.

Tony Williamson, Managing Director – Total Solution

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A Traineeship is an education and training programme that equips young people with the skills and experience that employers are looking for. The core elements of a Traineeship are work preparation training, English and maths and a work experience placement. Traineeships are the stepping stones for young people to progress in to an Apprenticeship.

Carly Hughes started the Traineeship programme with West Suffolk College, she undertook her work placement in Business Administration at Havebury Housing and is now an Apprentice at Bury Town Football Club.

The programme is an excellent opportunity for employers to ‘try before you buy’ and make a decision on the particular individual before committing to an Apprenticeship or Employment. The programme puts the employer firmly in control as you can request preemployment training and skills that are required by your industry.

“I undertook a Traineeship because I wanted to get out and actually start working, but unfortunately I had no qualifications or work experience. For me the Traineeship programme was the best option to start me out in working life and to get some work experience to hopefully help me out for my future.”

The Traineeship programmes provides a number of benefits to the employer, the employer can: • Develop the next generation from your local community, ensuring a loyal, talented workforce • Your current employees will have the opportunity to build their mentoring and coaching skills • Traineeships are tailored to the needs of the employer and the individual • Traineeships can form part of a business’s commitment to corporate social responsibility • You could be eligible for a Grant of £1500 if a trainee progresses on to an Apprenticeship within your organisation

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Lisa Abery-Henning, the Learning & Employment Advisor at Havebury, held high regard and recognition of Carly’s impressive contribution over the course of the 8 week Traineeship stating; “Carly has been an asset to the Team during her time here at Havebury. She is a very conscientious and approachable person and I know she will excel in whatever career she chooses. I will truly miss Carly’s positive attitude.”

If you feel you can support our learners by offering to work experience placement please contact our main enquiry line 01284 716235 or email [email protected] 7

Professional Short Courses and Bespoke Training West Suffolk College through Develop Anglia, has the expertise and experience to deliver a wide range of accredited and non-accredited courses to meet the needs of employers and their workforce. These can be nationally recognised qualifications or courses designed specifically for your business. In 2014/15 employers scored us 95% satisfied for our delivery on short courses! Our programmes are designed to contribute to your staff’s professional development and are delivered by tutors who are experts in their field. By ensuring that employees have the right skills to do the best job, organisations can increase their productivity and keep ahead of the competition. Delegates will enjoy first class training in high quality premises across the Anglian Region at competitive prices. Many of the short courses are delivered at our main campus in Bury St Edmunds but we do also offer a wide selection of courses at our Centres in Ipswich, Sudbury, Thetford, Stowmarket, Mildenhall and Haverhill. Alternatively these can also be delivered on your premises.

Bespoke Training Solutions If you do not see the course that is right for your business we can work with you to create and develop a bespoke training package. We will ensure that research is completed and suitable trainers are sourced to ensure we can meet your requirements. Bespoke training is just that and delivered when and where you choose.

20% OFF 20% OFF SHORT COURSE VOUCHER To claim you discount quote FREE123 Get 20% when you book on 2 or more places on selected open short courses

We also offer a range of teaching and tutoring qualifications to enable your own staff to deliver your own training adding professional accreditation for your in-house training.

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If you would like any further details on the above please contact our main enquiry line on 01284 716246 or email [email protected]

College Facilities and Local Centres

West Suffolk College prides itself on state of the art facilities including: • Purpose-built workshops equipped to industry standard for engineering and construction • Bespoke Centre for Gas and Oil training and assessment • State of the art training kitchens and service restaurant • A creative media production suite with 20 digital editing workstations and 20 state-of-the-art laptops • Hair and beauty In Vogue Salons • Conservatoire East offers vocational, industry-led training in all aspects of the entertainment arts and their supporting technologies

We also reach out to engage with the local community and have training Centres in the following locations:

Haverhill Stowmarket

Ipswich Mildenhall Sudbury

IP-City is another excellent facility based in Ipswich is has excellent business suites and conferencing facilities ideal for in house training or away days. We also use IP-City as an Assessment Centre so please feel free to get in touch to hire the venue.

Newmarket Thetford 9

Employer Charter Our Commitment to Employers 5. Agree the apprentices’ programme 5.i A programme of learning and assessment will be tailored to the apprentices’ workplace requirements and approved by the employer. As soon as the composition of an apprentice’s framework has been agreed, the employer will be notified of class dates and times, if applicable. 5.ii The timetable for classroom based diplomas, confirming days and times for each apprentice, will be published at least four working weeks before the start of the course and sent to the employer. 5.iii Changes to the programme will be kept to a minimum.

We will:1. Provide one point of contact The College will provide one point of contact who will be the conduit for all communications to the employer. This will include providing a mobile telephone number and personal email address. 2. Respond to enquiries The College will acknowledge receipt and respond to any enquiries from employers within two working days. Further, as the College remains open all year there will be no delay in obtaining a response due to term holidays. 3. Keep employer informed of the progress of their apprentice The College appreciate that the employer needs to be kept informed of the progress of their apprentice/s; as such they will inform the employer of not only the apprentice’s progress but any concerns raised, for example:3.i Absence from any planned College lessons within 48 hours. 3.ii Persistent lateness at College or on any agreed appointments as this occurs. 3.iii Progress with learning and achievement in regard to motivation or attainment on a regular basis (no less than bi-monthly). 4. Report learner progress The College uses an e portfolio, OneFile, as the online record of all workplace learning progress, both for learning assessment and achievement of qualification. All new apprentices will be using OneFile from the start of their qualification and you as the Employer will have real time access, allowing you to be able to view your employee’s progress throughout their programme.

6. Minimise the cancellation of classes The cancellation of classes and visits to the workplace will be kept to a minimum, however, should this be necessary, the College will ensure wherever possible that the employer and apprentices will be informed, prior to the event, so that they are able to attend the workplace and/or re-book visits. 7. Issue apprenticeship qualification and certificates The College will confirm with the employer and apprentice when an apprentice has completed their framework and their apprenticeship certificate has been submitted for claim. This recognises that there is sometimes a significant delay between the College claiming and the results being confirmed by particular awarding organisations. 8. Keep the employer fully informed The College will ensure that employers are kept fully informed about all aspects of their programme. 10

Business and Professional Our Business courses will help equip your staff with the wide range of administrative and professional skills needed regardless of your sector as well as offering opportunities for learners to progress their careers on to higher level qualifications.

Apprenticeships in Business

Apprenticeship in Accounting (AAT) Every business needs effective and skilled staff to monitor and service financial accounts. The Association of Accounting Technicians (AAT) Apprenticeships are based upon a combination of qualification outcomes which provide the breadth and depth of skills and knowledge needed to equip a person for employment in accounting.

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Sept

Advanced (Level 3)

12-18 Months

Sept

Higher (Level 4)

15-24 Months

Sept

24+ LEA ADVANC RNIN E G LO D ANS You d

Suitable Job Roles include: Level 2 • Accounts Clerk • Accounts Assistant • Cashier • Credit Control Clerk • Finance Assistant

repa on’t star y un t to £21, til you ea 000 a yea rn r!

Level 3 • Trainee Accounts Technician • Assistant Accountant • Assistant Management Accountant

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Training can be supplemented for your sector with a wide range of professional short courses please see page 15.

Apprenticeship in Business Administration Administrative support is a fundamental business requirement with over 3 million people employed in this occupation. Our qualifications offer the opportunity to cover a variety of disciplines encountered in a business environment. The programmes are aimed at both new employees and existing staff working in administration roles looking to gain new skills. Level 2 is for those in a general administrative role and Level 3 is for those with supervisory or management responsibilities. Level 4 is for those with departmental operational

Suitable Job Roles include: • Office Assistant • Administrator • Office Manager PA • Receptionist • Administration Support • Department Manager • Sector Manager

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

15-18 Months

Rolling

Higher (Level 4)

18-24 Months

Rolling

“I always said ….. that qualifications are like keys that open the doors by showing the ability to learn…. I didn’t realise the true impact of the right person being in the right place at the right time.” M. Connolly – Uplands Children’s Centre

Apprenticeship in Customer Service All businesses, including office based, retail, sales, or other customer facing environments can benefit from highly effective customer service. Our qualifications and training offer the skills and knowledge needed to equip employees of all levels to provide excellent customer service and to raise standards and encourage repeat business.

Suitable Job Roles include: • Retail/Sales Assistants • Receptionists • Customer Relationship Managers • Customer Service Advisors • Front of House Staff • Field Operatives

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

15-18 Months

Rolling

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Apprenticeship in Team Leading and Management Our Level 2 to 5 qualifications are designed to develop and improve the core skills of team leaders and managers within organisations. Key areas such as team leading, project management and conflict management will all be covered to assist your managers in their roles.

Suitable Job Roles include: Level 2 • Team Leaders • Supervisors • Shift Leaders Level 3 • Team Leaders • Supervisors • Shift Leaders • Floor Managers • Trainee Managers • Managers Level 4/5 • Managers • Senior Managers • Operational Managers

Level Intermediate (Level 2) Advanced (Level 3)

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Higher (Level 4&5)

Duration

Start

12-18 Months

Rolling

12-18 Months

Rolling

18-24 Months

Rolling

Apprenticeship in Retail Retail Apprenticeships have been developed by the industry to improve the knowledge and skills of those who work in a retail environment. The qualifications cover all aspects of the retail industry from customer service and visual merchandising, to processing payments and retail management.

Suitable Job Roles include: Level 2 • Retail Assistant • Sales Assistant • Visual Merchandiser • Retail Supervisor • Retail Manager

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

12-18 Months

Rolling

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Training can be supplemented for your sector with a wide range of professional short courses please see page 15.

Apprenticeship in Warehousing and Storage Aimed at individuals working in warehousing and logistical environments these qualifications cover the efficient receipt, movement, storage handling and dispatch of goods. This gives an excellent grounding for a career in logistics.

Suitable Job Roles include: • Warehouse Operative • Team Leaders • Supervisors and Managers of Logistics Operations

Level Intermediate (Level 2)

Duration

Start

12-18 Months

Rolling

“The progress our apprentice has made has been exceptional! The support that West Suffolk College has given him has really made the difference.” Karen Gant – Managing Director, SKAR Precision

Apprenticeship in Procurement (CIPS) An advanced apprenticeship in procurement has been driven by Chartered Institute of Purchasing and Supply, and designed to support businesses to develop and grow talent within their procurement and supply teams.

Suitable Job Roles include: • Assistant Buyer • Assistant Contract Officer • Contract Analyst • Stock Controller Planner

Level Intermediate (Level 2)

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Duration

Start

12-18 Months

Rolling

Short Courses Business and Professional We offer a range of short business courses to upskill and develop your existing staff. We offer courses at our main college sites but are able to visit your workplace and deliver to groups. Below is a selection of courses available, we offer courses and training outside of this list so please contact us for details.

Course

Duration

Appraisals and Performance Management

1 Day

Bookkeeping

1 Day

Business to Business Social Media Tools

1 Day

Business to Consumer Social Media Tools

1 Day

CE Marking

1 Day

Customer Service Training (World Host)

1 Day

Developing a Social Media Strategy

1 Day

Effective E-mail marketing for Business

1 Day

Effective Marketing Planning

1 Day

Equality and Diversity in the Workplace

1 Day

Finance for Non-Financial Managers

1 Day

Improving Public Speaking Skills

1 Day

Interview Techniques

1 Day

Managing Projects

3 Days

Managing Stress and Conflict in the Workplace

2 Days

Marketing Essentials for Small Businesses

1 Day

Presentation Skills including using Technology

1 Day

Sales Improvement Techniques

1 Day

Search Engine Optimisation (making your website visible)

1 Day

Taking your marketing digital

1 Day

Time Management and Delegation

1 Day

Using Social Media for Business

1 Day

“Great learning style used throughout the course, handouts, clear instructions, practical work. The tutor was very approachable and helpful.” Hannah Gentile – Suffolk NORSE

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For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Higher Level Courses – UCS We offer a range of short business courses to upskill and develop your existing staff. We offer courses at our main college sites but are able to visit your workplace and deliver to groups. Below is a selection of courses available, we offer courses and training outside of this list so please contact us for details.

• FdA Business Management • BA (Hons) Business Management • BA (Hons) Business Management and Entrepreneurship • BA (Hons) Business Management and Law

We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

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For further information contact us on 01284 716341 or visit www.ucs.ac.uk

Leadership and Management Management training and suitable skills are fundamental in business to allow staff to grow and develop. This will also ensure that your organisation grows and develops with them.

Apprenticeship in Management Our Level 2 and 3 qualifications are designed to develop and improve the core skills of team leaders and managers within organisations. Key areas such as planning, problem solving and decision making will all be covered.

Suitable Job Roles include: • Team Leaders • Supervisors • Shift Leaders • Floor Managers • Trainee Managers • Managers

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

12-18 Months

Rolling

Higher (Level 4&5)

18-24 Month

Rolling

Apprenticeship in CIPS (Procurement and Supply) Our CIPS approved Apprenticeships allow staff in procurement or purchasing positions fully develop and obtain the skills and knowledge to be fully recognised within their industry.

Suitable Job Roles include: • Purchasing Assistant • Procurement Officer • Clerk to Purchasing Office

Level Advanced (Level 3) 17

Duration

Start

12-18 Months

Rolling

Short Courses in Management We offer a selection of suitable short courses for the Management Professionals as listed below which can be delivered in the workplace to support employees progression or to aid with their professional development: Course

Duration

Level 2 Award in Leadership and Team Skills

Flexible

Level 3 Award / Certificate in Leadership and Management

Flexible

Level 5 Award / Certificate / Diploma in Leadership and Management

Flexible

Level 7 Certificate / Diploma in Leadership and Management

Flexible

Level 3 Award in Coaching

Flexible

Level 3 Award in Mentoring

Flexible

“Development of staff is a core part of our business, and allows us to get the best out of our employees. Develop Anglia has understood our objective and delivered on every level, benefiting our people as well as us as a business.” David Jones – Abellio Greater Anglia, Colchester

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For a further details or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Ensuring your leaders and managers have the right skills to motivate. Engaged and effective teams are vital to the success of your business. Key to this is providing the right leadership and management training and development for your employees across a wide range of knowledge and skill areas. The Institute of Leadership and Management (ILM) qualifications are made up of bite-sized units of learning to allow a bespoke training plan to be devised for each employee depending on their training requirements. Develop Anglia is an ILM accredited institution with training locations in Bury St Edmunds, Ipswich, Sudbury, Haverhill and Thetford. We offer ILM qualifications across a number of levels to employees at any stage in their career from aspiring managers right through to those who are working at more strategic levels in their organisation.

Qualification Details Level

Training Aimed At

Relevant Qualification

2

Team Leaders, Team Leading Apprentices or Supervisors

Level 2 Leadership and Team Skills

3

Junior, First Line Managers or Management Apprentices

Level 3 Leadership and Management

5

Middle Managers and Advanced Management Apprentices

Level 5 Leadership and Management

7

Senior Managers or Directors of Small Organisations

Level 7 Executive Management

Flexible Learning These leadership and management training units can be taken individually as a one off course, as an accredited unit or built up to create any of the following qualifications: • An Award (1 to 12 credits) • A Certificate (13 to 36 credits) • A Diploma (37+ credits)

What does it involve? Learning is delivered in a number of ways across these units: • Structured training led by a qualified tutor • Self-study • Work based tasks and assignments • Self-reflecting and professional development planning 24+ LEA ADVANC RNIN E G LO D ANS You d repa on’t star y un t to £21,0 til you ea r 00 a year! n

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Units Options Level 2

Units Available Develop yourself as a team leader (1 Credit) Improving the performance of the work team (1) Leading your work team (2) Managing yourself (1) Understanding effective team working (1) Planning and monitoring work (2) Understanding change in the workplace (2) Developing the work team (1) Using information to solve problems (1) Briefing the work team (1) Methods of communicating in the workplace (1)

3

Problem solving and decision making (2) Understanding leadership (2) Establishing an effective team (1) Understanding performance management (2) Organising and delegating in the workplace (1) Understanding how to motivate and improve performance (2) Understanding the communication process in the workplace (2) Understanding conflict management at work (1) Giving briefings and making presentations (2)

5

Understanding the management role (4) Developing and leading teams (4) Managing stress and conflict in organisations (3) Managing projects in organisations (4) Developing critical thinking (4) Understanding organisational culture and ethics (3) Assessing your own leadership capability and performance (6) Leading innovation and change (5) Budgetary planning and control (3) Managing individual development (4) Making professional presentations (2)

7

Developing leadership and management capability through enquiry (20)* Developing a high-level business case (20) Developing and maintaining a high-performance culture and optimizing resources (20) *Mandatory unit for Level 7

“We have had excellent feedback from the team and I am very proud of them all. Thanks for providing such excellent training” Joanna Douglas – Chief Executive of Allied Health Professionals

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Get in Contact For more details on the ILM qualifications please contact: 01284 716246 or [email protected]

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses.

• FdA Business Management • BA (Hons) Business Management • BA (Hons) Business Management and Entrepreneurship • BA (Hons) Business Management and Law

We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

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For further information contact us on 01284 716341 or visit www.ucs.ac.uk

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Catering and Hospitality Hospitality and Tourism is vital within the East of England and it critical to the local and UK economy. At West Suffolk College we have an excellent reputation and vast experience together with excellent facilities to ensure that our training meets the need for local restaurants, hotels and businesses within the hospitality industry.

Apprenticeships in Catering and Hospitality Apprenticeship in Professional Cookery (Chef) Suitable for juniors or chefs working within a variety of catering establishments such as restaurants, hotels, conference Centres etc. and who focus on high quality fresh production and preparation. Combines practical experience as well as the theory behind the dishes you create.

Suitable Job Roles include: • Commis Chef • Kitchen Assistant • Craft Chef • Trainee Chef

Level Intermediate (Level 2) Advanced (Level 3)

Duration

Start

18-24 Months

Rolling

24 Months

Rolling

Apprenticeship in Food Production and Cooking This programme is for kitchen staff and caterers who are involved mainly in the cooking of food rather that the preparation. It is ideal for those working within canteens, schools and care homes or smaller catering establishments.

Suitable Job Roles include: • Cooks, Kitchen Assistants • Kitchen Production

Level Intermediate (Level 2) 22

Duration

Start

12-18 Months

Rolling

Apprenticeship in Front of House Aimed at those who are the first point of call for customers entering your establishment. Learning will be tailored to the job role and covers such things as meeting and greeting customers, organisation of bookings and functions, dealing with customer complaints etc.

Suitable Job Roles include: • Receptionist • Service Lead • Front of House Manager

Level Intermediate (Level 2)

Duration

Start

12-18 Months

Rolling

Apprenticeship in Food and Beverage Service Aimed at front of house staff, typically working in a restaurant environment, this qualification aims to provide learners with the skills to provide excellent front of house service to customers in formal and informal situations.

Suitable Job Roles include: • Waiter • Silver Service Waiter • Bar/Cellar Operative

Level Intermediate (Level 2)

Apprenticeship in Hospitality Services

Duration

Start

12-18 Months

Rolling

Suitable Job Roles include: • Catering Assistants • Front of House Staff • Hospitality Support Staff • Café Assistant

Designed by the hospitality industry this Apprenticeship is completed in the workplace to allow hands on experience which will cover a variety of roles both in the back and at front of house. Level Intermediate (Level 2) 23

Duration

Start

12-18 Months

Rolling

Apprenticeship in Cleaning & Support Services Cleaning and Support is a pivotal within any organisation. We offer the opportunity to support, guide and evidence the work which your employees complete in the workplace to formal qualifications. Topics such as hygiene, health and safety and workflows are covered in this qualification.

Suitable Job Roles include: • Cleaner • Housekeeping Assistant

Level Intermediate (Level 2)

Duration

Start

12-24 Months

Rolling

Apprenticeship in Housekeeping This is the hospitality industry’s professional qualification for staff who prepare and service bedrooms or who clean, service and prepare public rooms within their own workplace.

Suitable Job Roles include: • Housekeeping in Hotels • Hostels, Hospitals • Care Homes and other Residential Institutions

Level Advanced (Level 3) 24

Duration

Start

18-24 Months

Rolling

Apprenticeship in Hospitality Management Similar to hospitality supervision and leadership this qualification covers leadership skills but also enhances core management skills and gives learners the opportunity to take a more theoretical approach to management in the hospitality industry.

Suitable Job Roles include: • Franchise Manager • Duty Manager • Kitchen and Service Manager • Function Manager

Level Higher (Level 4)

Duration

Start

18-24 Months

Rolling

“It was a very good experience and interesting course, very well guided by the tutor.” Diogo Abreu – Manager at Salthouse Hotel (Gough Hotels)

Short Courses in Hospitality and Catering We offer a range of short courses which will allow your staff to train and improve their skills required for your industry. The courses include: Course

Duration

CIEH Level 2 Award in Food Safety

1 Day

CIEH Level 3 Award in Supervising Food Safety

4 Days

CIEH Level 3 Award in Training – Principles and Practice

4 Days

BIIAB Level 2 Award for Personal Licence Holders

1 Day

Customer Service Training (World Host)

1 Day

Chef Masterclasses

Flexible

All of the above can be adapted or offered individually for any industry.

We also offer Leadership and Management qualifications to support staff in every sector, please turn to page 19 for further details

i 25

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Edmunds is our fully functioning restaurant at the main campus in Bury St Edmunds. It offers a wide selection of menu choices and is open for the public during the day and selected evenings during the week. Edmunds is serviced by college learners and college Apprentices who give you an excellent dining experience at a very competitive price. Edmunds also provide first class cuisine and fine dining for parties, functions, weddings and romantic meals.

Opening Times (during main college term) Morning Bake Lunch Wednesday Evening Thursday Evening Friday Evening

10.15am – 12.00 noon 12.15pm – 1.30pm 5.30pm – 7.30pm 6.30pm – 7.15pm Monthly Events

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses.

• FdA Hospitality and Event Management

We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

i 26

For further information contact us on 01284 716341 or visit www.ucs.ac.uk

Computing & IT IT is a vital support mechanism in any organisation and we recognise that staff need to be competent and effective in its use. We have a range of courses that fully support staff both at operational level and support.

Apprenticeships in IT Apprenticeship in IT Professional Competence Our IT Professional programme is designed to train, support and develop IT professionals employed in a broad range of roles who provide IT services. As well as covering basic hardware and software, the programmes include networking, security and operating systems.

Suitable Job Roles include: • Software Support • Support Technicians • Network Administrator • Helpdesk Support • IT Systems Manager

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Sept

Advanced (Level 3)

18-24 Months

Sept

Apprenticeship in IT User (IT for Business) Our IT User qualifications concentrate on upskilling staff on software packages such as Excel, Word, Outlook and PowerPoint. It also covers bespoke software systems that are independently used within organisations such as financial, auditing or purchasing packages.

Suitable Job Roles include: • Any job role where software is used habitually for completing day to day tasks

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Sept

Advanced (Level 3)

18-24 Months

Sept

27

Short Courses in Computing & IT We are able to offer and develop bespoke computer and IT training packages to suite your business need. These can be delivered at your premises in either group or on individual basis. We are experienced in delivering the Microsoft suite – PowerPoint, Excel, Work, Outlook etc. We also offer a range of course from Basic to Advanced level at our Local Centres as listed: Course

Duration

Advanced Excel

1 Day

Intermediate Excel

1 Day

Introduction Excel

1 Day

Build Your Own Website

1 Day

PowerPoint and Prezi Workshop

1 Day

Search Engine Optimisation

1 Day

All of the above can be adapted or offered individually for any industry.

Coming Soon...

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Social Media and Digital Marketing Level 3 Cyber Security Level 4 Higher Apprenticeship

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses. We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

• FdA Computing and Management • FdSc Computing and Networking

i 28

For further information contact us on 01284 716341 or visit www.ucs.ac.uk

Engineering The UK engineering industry is again becoming a force to be reckoned with. The UK have global leaders in aviation, formula one, advanced manufacturing and clean technologies. We have invested heavily in our engineering facilities and staff to ensure we are able to offer you the training and give skills to the next crop of enthusiastic engineers.

Apprenticeships in Engineering Apprenticeship in Electrical and Electronic Engineering

Suitable Job Roles include: • Electrical Engineer • Engineering Technician • Electrical Design Engineer • Electronics Technician • Test Technician

These qualifications are designed to cover the skills and knowledge of a wide variety of electrical and electronic engineering activities. The route is one of the pathways offered under the Engineering Manufacture framework.

Level Advanced (Level 3)

Apprenticeship in Engineering Maintenance

Duration

Start

36-48 Months

Sept/Jan/April

Suitable Job Roles include: • Mechanical / Electrical / Electronic Maintenance Fitters • Maintenance Technicians

We offer various pathways to ensure the skills and knowledge of this qualification are gained through college day release attendance and assessment in the workplace. Suitable for a range of different organisations where maintenance is specified as one of the main duties of the employee. Level

Duration

Start

Intermediate (Level 2)

20-24 Months

Sept

Advanced (Level 3)

36-42 Months

Sept/Jan/April

29

Apprenticeship in Engineering Technical Support

Suitable Job Roles include: • Production Engineer (Semi-Skilled) • Technical Support Engineer • Quality Control Inspector • CAD Draught-Person

This qualification is suitable for employees who are in a technical support role such as engineering drawing, inspection and testing, technical services etc. Topics such as CAD, Quality Control, Technical Support and Inspection will all be covered. Level Advanced (Level 3)

Duration

Start

36-42 Months

Sept/Jan/April

Apprenticeship in Fabrication and Welding

Suitable Job Roles include: • Fitter Welder, Pipe Fitter • Sheet Metal Worker • Welder / Fabricator

Fabrication and Welding is offered across two levels under the Engineering Manufacture framework. Learners will gain specific skills in both fabrication and welding techniques.

Level

Duration

Start

Intermediate (Level 2)

20-24 Months

Sept

Advanced (Level 3)

36-42 Months

Sept/Jan/April

Apprenticeship in Installation and Commissioning

Suitable Job Roles include: • Installation and Commissioning Technician

This qualification is suitable for those installing and commissioning equipment, including electrical equipment, mechanical equipment or instrumental and control equipment. Level Advanced (Level 3)

Duration

Start

36-42 Months

Sept/Jan/April

“The Apprenticeship scheme provided us with the ideal way to follow a carefully planned expansion and growth scheme for our small manufacturing business. Overall, this has been a great success for us.” John Parr – Managing Director, Atlantis Water Treatment Ltd, Haverhill

30

Apprenticeship in Mechanical Manufacturing Engineering

Suitable Job Roles include: • Machine Operator • Machine Tool Fitter • Mechanical Fitter • Sheet Metal Worker • CNC Operator

This qualification is designed to deliver knowledge and learn skills in a wide variety of mechanical manufacturing engineering such as CRC Machine Operating, Fitting and Assembly, Machine Operating, CAD etc. Level

Duration

Start

Intermediate (Level 2)

20-24 Months

Sept

Advanced (Level 3)

36-42 Months

Sept/Jan/April

Apprenticeship in Performing Engineering Operations

Suitable Job Roles include: • Engineering Technician • Engineering Apprentice • Engineering Support

This qualification is for those either starting out in engineering or who wish to gain a formally recognised qualification. The course will cover the basics in hand fitting, lathe work, grinding, milling and turning etc.

Level Intermediate (Level 2)

Apprenticeship in Aeronautical Engineering

Duration

Start

18-24 Months

Sept/Jan/April

Suitable Job Roles include: • Aviation Trainee • Aviation Technician • Aero Engineer

Aeronautical Engineering Apprenticeships provide learners with skills and knowledge in specialist areas of expertise within the Aerospace sector. Areas include engineering operations and techniques; and maintenance of equipment and machinery. Level Advanced (Level 3)

Duration

Start

36-48 Months

Sept/Jan/April

Apprenticeship in Performing Manufacturing Operations

Suitable Job Roles include: • Metal Working Operatives • Plant and Machine Operatives • Quality Control • Routine Inspection and Testing Staff

The Performing Engineering Operations Level 2 gives apprentices working in engineering a basic all-round grounding in engineering operations and techniques.

Level Intermediate (Level 2) 31

Duration

Start

18-24 Months

Rolling

Short Courses in Engineering Practical Engineering Skills covers the skills and knowledge needed to prove the competences required in the various engineering or manufacturing sectors, providing development of additional skills and occupational competences in the working environment. These may be studied either as individual units or in a combination to create a full qualification. If you choose just one unit this will be delivered over 1 day per week for 12 weeks, if you choose the whole qualification there are several ways you can achieve this, for example 3 days per week for 12 weeks, or over the course of one year if taken 1 day per week. Other combinations are available please ask for a bespoke programme to suit your needs.

Practical Engineering Skills Duration

12 Weeks (1 day a week)

Location

Bury St. Edmunds

Cost

£300 per unit

Units available: • Working safely in an engineering environment • Carrying out engineering activities efficiently and effectively • Using and communicating technical information • Producing Mechanical Engineering Drawings using a CAD System • Producing Components using Hand Fitting Techniques • Producing Mechanical Assemblies • Preparing and Using Lathes for Turning Operations • Preparing and Using Milling Machines • Preparing and Proving CNC Machine Tool Programs • Preparing and Using CNC Turning Machines • Preparing and Using CNC Milling Machines • Maintaining Mechanical Devices and Equipment • Producing Sheet Metal Components and Assemblies • Cutting and Shaping Materials Using Thermal Cutting Equipment • Preparing and Using Semi-Automatic MIG, MAG and Flux Cored Arc Welding Equipment • Wiring and Testing Electrical Equipment and Circuits • Forming and Assembling Electrical Cable Enclosure and Support Systems • Assembling and Testing Electronic Circuits • Maintaining Electronic Equipment/Systems • Wiring and Testing Programmable Controller Based Systems • Producing CAD Models (drawings) Using a CAD System

32

We offer a selection of suitable short courses for the Engineering industry as listed below: Course

Duration

Level 1 City and Guilds Introduction to Welding Skills

Flexible

Level 2 City and Guilds Certificate in Welding

Flexible

Level 2 Award in Emergency First Aid at Work

1 Day

Level 3 Award in First Aid at Work

3 Days

Level 2 Health and Safety in the Workplace

1 Day

IOSH Managing Safely

4 Days

NEBOSH – Award/Certificate/Diploma

Flexible

Level 3 Award in Service Improvement (Lean Production Methodologies)

4.5 Days

i

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

We also offer Leadership and Management qualifications to support staff in every sector, please turn to page 19 for further details

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses. We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

i

• BEng (Hons) Engineering (Progression Route) • FdSc Electrical Engineering • FdSc Electronic Engineering • FdSc Mechanical Engineering • HNC Mechanical Engineering • HNC Electrical Engineering

For further information contact us on 01284 716341 or visit www.ucs.ac.uk

33

Construction and Built Environment The need for housing and skilled construction operatives continues to grow year on year. We have a long standing history training and developing new and existing staff within construction and build environment occupations. Please find below a comprehensive programme of courses at all different levels.

Apprenticeships in Construction and Build Environment

Apprenticeship in Bricklaying The Intermediate and Advanced level Apprenticeships are for those who are currently working in brickwork and who wish to formally study a qualification that is recognised by the industry. Both levels cover the knowledge and skills relating to brickwork and also cover topics such as health and safety, effective working practices, setting out etc.

Suitable Job Roles include: • Bricklayer • Craft Mason • Trowel Operative

Level

Duration

Start

Intermediate (Level 2)

18-24 Months

Sept

Advanced (Level 3)

12-18 Months

Sept

Apprenticeship in Site Carpentry Learners who opt to study on a Site Carpentry Apprenticeship will gain value experience and skills which they will then be able to use within the workplace and further into their careers. All aspects of carpentry on site will be covered with the Advanced level course going in to a more technical theory stance.

Suitable Job Roles include: • Site Carpenter • Carpenter and Joiner • Builder

Level

Duration

Start

Intermediate (Level 2)

18-24 Months

Sept

Advanced (Level 3)

12-18 Months

Sept

34

Apprenticeship in Joinery

Suitable Job Roles include:

For those who are working in carpentry and joinery the Level 2 (Intermediate) and Level 3 (Advanced) Wood Occupations Apprenticeship is perfectly suited.

• Bench Joiner • Carpenter and Joiner • Wood Specialist

Level

Duration

Start

Intermediate (Level 2)

18-24 Months

Sept

Advanced (Level 3)

12-18 Months

Sept

24+ LEA ADVAN C RNIN G LO ED ANS You repa don’t sta yu rt t £21, ntil you e o 000 a ye arn ar!

Apprenticeship in Construction Maintenance

Suitable Job Roles include: • Maintenance Operative • Multi-Trade Workman • Caretaking Assistant

This qualification is for those who are working in a multi-trade role either working on or in a domestic or commercial premises. This course covers repairing or renewing wood products, plumbing, tiling, decorating, bricklaying and plastering.

Level Intermediate (Level 2)

Apprenticeship in Electrical Installation

Duration

Start

18-24 Months

Sept

Suitable Job Roles include: • Apprentice Electrician • Electrician • Electrical Installation Operative

Suitable for those wishing employees to learn and achieve a formal industry recognised qualification at Level 3 in Electrical Installation. Learners will complete by studying for an individual AM2 assessment to cement their knowledge and skills. Level Advanced (Level 3) 35

Duration

Start

42-48 Months

Sept

Apprenticeship in Plumbing and Heating Suitable for those wishing employees to learn and achieve a formal industry recognised qualification at Level 2 in Plumbing and Heating. Learners will complete by studying both theory and practical modules throughout a day release programme whilst gathering evidence and being assessed on-site to demonstrate competence.

Suitable Job Roles include: • Apprentice Plumber • Plumber • Heating Engineer

Level Intermediate (Level 2)

Apprenticeship in Plumbing and Heating (Gas and Oil Pathway)

Duration

Start

20-24 Months

Sept

Suitable Job Roles include: • L2 Qualified Plumber • L2 Heating Engineer

Suitable for those wishing employees to learn and achieve an advanced formal industry recognised qualification at Level 3 in Plumbing and Heating. Learners will complete by studying both theory and practical modules throughout a day release programme whilst gathering evidence and being assessed on-site to demonstrate competence. This qualification will allow the learner to progress Gas or Oil assessments. Level Advanced (Level 3)

Duration

Start

20-24 Months

Sept

Apprenticeship in Local Environmental Service Local Environmental Services covers the job roles of neighbourhood services assistant or operative. The role involves a combination of cleaning and horticultural skills, such as hard and soft landscaping and grounds maintenance.

Suitable Job Roles include: • Waste Operative • Street Clensing and Landscaping • Horticulturers

Level Intermediate (Level 2) 36

Duration

Start

18-24 Months

Rolling

Apprenticeship in Plastering

Suitable Job Roles include:

This course is designed to recognise those who work in plastering and covers the knowledge and skills related to plastering and allied skills.

• Plasterer

Level Intermediate (Level 2)

Duration

Start

18-24 Months

Sept

Apprenticeship in Painting and Decorating

Suitable Job Roles include: • Painter and Decorator • Trainee Painter and Decorator • Industrial Painter

This qualification is for those in the decorating trade and will cover aspects such as health and safety, preparing surfaces, applying paint with brush and roller etc.

Level

Duration

Start

Intermediate(Level 2)

18-24 Months

Sept

Advanced (Level 3)

12-18 Months

Sept

Apprenticeship in Window Installation, Glazing, Manufacturing and Glass Processing If you manufacture or install fitted glass windows and doors, these qualifications offer staff an opportunity to gain formal recognition of their skills. These are suitable for a range of roles at manufacturing, craft and technical level working with glass using a range of processes such as cutting, engraving, installation of doors and windows etc.

Suitable Job Roles include: • Craft Glass Worker • Glass Cutter • Window and Door Installer or Manufacturer

Level Intermediate (Level 2)

Duration

Start

18-24 Months

Sept

We also offer MTC – Minimum Technical Competence in Fenestration. This is assessed at our Ipswich office. Please contact us for details. 37

Short Courses in Construction We offer a selection of suitable short courses for the Construction industry as listed below: Course

Duration

17th Edition Wiring Regulations

3 Days

EAL Inspection and Testing

4 Days

Portable Appliance Testing (PAT Testing)

2 Days

Level 2 Award in Leadership and Team Skills

Flexible

Construction Institute of Leadership and Management Award/Certificate

Flexible

Level 2 Award in Emergency First Aid at Work

1 Day

Level 3 Award in First Aid at Work

3 Days

Level 2 Health and Safety in the Workplace

1 Day

IOSH Managing Safely

4 Days

NEBOSH – Award/Certificate/Diploma

Flexible

Domestic and Commercial Gas Training and Assessment (See Page 40)

Flexible

Oil Training and Assessment (See Page 40)

Flexible

We also offer a selection of short Plastering and Carpentry courses, please contact us for more details.

We also offer other training and assessment in areas such as: • Water Regulations • Legionella Awareness

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses.

• HNC Building Services Engineering • FdSc Construction Management • BSc (Hons) Construction Management (Progression Route)

i

We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

For further information contact us on 01284 716341 or visit www.ucs.ac.uk

38

Gas And Oil Centre We have invested in state of the art brand new facilities which offers you domestic and light commercial training and assessment for both the Gas and Oil industry. We are an accredited NICEIC training centre and offer a wide range of training and assessments within both Gas and Oil to lead to Gas Safe and OFTEC accreditation.

wishing to refresh their training and assessments. All courses and assessments take place in the classroom and a well-equipped workshop and are delivered by a well-qualified, experienced and knowledgeable team. All our qualifications are assessed by industry standard exam boards, all of which are equivalent to City and Guilds qualifications. Please find a full list of our offer on Page 40.

Training courses are available for both those new to the industry and experienced tradesmen

Coming Soon... Bookings now being taken for Commercial Gas Training and Assessments – New Centre Opening in November – Contact us for further details

39

Course

Duration

CCN1 – Core Domestic Natural Gas Training

5 days

CCN1 – Core Domestic Natural Gas Assessment

2 days

CCN1R – Core Domestic Natural Gas Refresher Training

2 days

CCN1R – Core Domestic Natural Gas Refresher Assessment

2 days

CENWAT – Multi-Appliance Training Day

1 day

(Domestic Gas Fired Central Heating Boilers / Instantaneous Water Heating Appliances) CKR 1 – Domestic Gas Cooking Appliances Training

1 day

HTR 1 – Domestic Open Balanced Flued and Fan Assisted Flueless Gas Fires and Wall Heaters Training

1 day

DAH 1 – Domestic Gas Warm Air Heaters Training

1 day

WAT 1 – Domestic Instantaneous Water Heating Appliances Training

1 day

Assessments for Initial Appliances listed above

½ day

Assessments for Refresher Appliances listed above

½ day

ConLPG1 – Liquid Petroleum Gas to Natural Gas Training

2 days

ConLPG1 – Liquid Petroleum Gas to Natural Gas Assessment

1 day

OFL 50 – OFTEC Domestic Light/Commercial Oil Firing Commissioning and Servicing Training

5 days

OFL 100 – OFTEC Domestic Light/Commercial Oil Firing Commissioning and Servicing Refresher Training

2 days

OFL 101 – Assessment

1 day

OFL 105e – Assessment

1 day

OFL 600a – Assessment

½ day

OFL 101 & 105e – Assessment

1 day

OFL 101 & 600a – Assessment

1 day

OFL 105e & 600a – Assessment

1 day

Unvented Hot Water Systems Training and Assessment Combined

1 day

i 40

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Motor Vehicle Servicing and repair of vehicles is vitally important for business and we have a selection of courses which will allow you to either upskill or train a staff member from the beginning.

Apprenticeships in Motor Vehicle Apprenticeship in Light Vehicle Service and Repair As a light vehicle technician you will service and repair vehicles such as vans and cars. You will be trained in all aspects of vehicle mechanics and electronics including air conditioning, security features, engine and exhaust systems.

Suitable Job Roles include: • Apprentice Mechanic • Service Engineer • Garage Operative

Level

Duration

Start

Intermediate (Level 2)

20-24 Months

Sept

Advanced (Level 3)

18-24 Months

Sept

41

Short Courses in Motor Vehicle We offer a selection of suitable short courses for the Motor Vehicle industry as listed below: Course

Duration

Electric Vehicle Awareness Level 1 Award

½ Day

Introduction to Welding Skills

Flexible

Level 2 Certificate in Welding Skills

Flexible

Level 2 Award in Leadership and Team Skills

Flexible

Level 2 Award in Emergency First Aid at Work

1 Day

Level 3 Award in First Aid at Work

3 Days

Level 2 Health and Safety in the Workplace

1 Day

“My staff who attended the Electrical Vehicle Health and Safety Awareness course were more than happy with the training. I was very pleased it was available and I would definitely recommend the course to others.” Andy Coombs – Drive Vauxhall, Bury St Edmunds

Coming Soon...

i

Air-conditioning Awareness Training Bodywork Repair

42

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Hair and Beauty Hair, Beauty and Barbering salons offer fantastic careers and a route for those who are creative and enjoy working with people. We capture that passion and have designed courses for all different levels of staff so that further skills can be taught and your business can develop and grow.

Apprenticeships in Hair and Beauty Apprenticeship in Hairdressing The Intermediate and Advanced level Apprenticeships are for those who are currently working in hair salons and wish to be formally recognised within the industry.

Suitable Job Roles include: • Salon Assistants • Junior Stylists • Stylists • Hairdressers

Level

Duration

Start

Intermediate (Level 2)

20-24 Months

Rolling

Advanced (Level 3)

18-24 Months

Rolling

Apprenticeship in Barbering (in Partnership with Carter’s Barber Shop) To be a successful barber, candidates will need to show a combination of practical, interpersonal and creative skills, all of which can be developed through this qualification.

Suitable Job Roles include: • Junior Barbers • Experienced Barbers

Level Intermediate (Level 2) 43

Duration

Start

12-18 Months

Rolling

Apprenticeship in Customer Service All businesses, whether sales, office based, retail or other customer facing environments can benefit from highly effective customer service. Our qualifications and training offer the skills and knowledge needed to equip employees of all levels to provide excellent customer service and to raise standards.

Suitable Job Roles include: • Sales Assistants • Receptionists • Customer Relationship Managers • Customer Service Advisors

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

12-18 Months

Rolling

Short Courses in Hair and Beauty We offer a selection of suitable short courses for the Hair and Beauty industry as listed below: Course

Duration

Design and Create Patterns in Hair

½ Day

Diva Eyes

½ Day

Eyelash and Eyebrow – Eye Definition

½ Day

Eyelash Perming

½ Day

Hopi Ear Candles

½ Day

Introduction to Aromatherapy Massage

½ Day

Introduction to Indian Head Massage

½ Day

Introduction to Reflexology

1 Day

Introduction to Swedish Massage

½ Day

Long Hair Workshop

1 Day

Make-up for All Occasions

½ Day

Manicure and Nail Art

½ Day

Naturally Beautiful Skincare at Home

½ Day

Provide Shaving Services

1 Day

Coming Soon... Professional Accredited Courses in Hair Extensions, Manicure, Pedicure, Spray Tan, Hair Colour Treatements.

i 44

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Health and Care Health and Social Care is one of the biggest industries in the country and offers a diverse range of different job opportunities. The NHS offers a huge range of careers and thoroughly values qualified staff. The range of qualifications we offer support these different areas which you will find listed below.

Apprenticeships in Health and Social Care Apprenticeship in Allied Health Professional Support Our Allied Health Profession Support Apprenticeships provide learners with the knowledge and skills to work in a variety of health care settings providing vital assistance to allied health professionals in diagnosing, treating and caring for patients.

Suitable Job Roles include: • Health Worker Support Roles e.g. GT Assistant

Level Advanced (Level 3)

Duration

Start

18-24 Months

Rolling

Apprenticeship in Clinical Healthcare Support

Suitable Job Roles include: • Health Care Assistants working in acute health settings or GP’s Surgeries

This qualification is aimed at HCA’s who play an active part in the smooth running of patient care.

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

12-18 Months

Rolling

Apprenticeship in Dental Nursing

Suitable Job Roles include: • Trainee Dental Nurses • Apprentice Dental Nurses

Dental Nurses who are training within their role will be supported fully by this Apprenticeship qualification. We will support you in the workplace by experienced assessors who will guide you step by step through the evidence required. Level

Duration

Start

Advanced (Level 3)

24 Months

Sept

45

Apprenticeship in Healthcare Support Services

Suitable Job Roles include: • Porter • Housekeeper/Assistant • Catering Manager/Assistant • Medical Records Supervisor

These Apprenticeships are aimed at people who play a part in the smooth running of healthcare services. There are a wide variety of units to choose from meaning the qualification is tailored to the job role of the learner.

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

18-24 Months

Rolling

Apprenticeship in Maternity and Paediatric Support This qualification is designed to develop knowledge and skills of Nursing Care Assistants working in Maternity or Paediatric settings.

Suitable Job Roles include: • NCA’s in hospital or community setting

Level Advanced (Level 3)

Duration

Start

18-24 Months

Rolling

Apprenticeship in Perioperative Support This qualification is designed to develop knowledge and skills of Health Care Assistants who support Operating Theatre activities.

Suitable Job Roles include: • HCA’s working in Theatre environments

Level Advanced (Level 3) 46

Duration

Start

18-24 Months

Rolling

Apprenticeship in Pathology Support

Suitable Job Roles include: • Healthcare Scientists • Medical Lab Assistants • Allied Health Professionals

This framework aims to provide the skills and knowledge required to become competent in supporting health professionals within a pathology laboratory. Level Advanced (Level 3)

Duration

Start

18-24 Months

Rolling

Apprenticeship in Pharmacy

Suitable Job Roles include:

The Level 2 is aimed at hospital dispensing activities or community based pharmacy practices or GP surgeries. The Level 3 is for trainee pharmacists looking to register with GPHC.

• Dispenser Assistan • Trainee Pharmacy Technician

Level Intermediate (Level 2) Advanced (Level 3)

Apprenticeship in Health and Social Care

Duration

Start

12-18 Months

Rolling

24 Months

Sept

Suitable Job Roles include: Level 2 • Care Worker • Care Assistant Level 3 • Support Workers and Team Leaders in Residential, Domiciliary or Day Care Settings

We offer four different pathways (Adult, Dementia, Learning Disability and Health) to try and ensure learners can match the qualification to their job role. Intermediate and Advanced Levels are offered. Our ‘Health’ pathway can be undertaken in social care or health settings.

Level

Duration

Start

Intermediate (Level 2)

12-18 Months

Rolling

Advanced (Level 3)

18-24 Months

Rolling

Apprenticeship in Care Leadership and Management

Suitable Job Roles include: • Manager • Owner

We offer three different pathways (Adult Residential Manager, Adult Manager, Adult Advanced Practitioner). These are aimed at new managers in adult social care settings.

Level Higher (Level 5) 47

Duration

Start

18-24 Months

Rolling

Short Courses in Health and Social Care We offer a selection of suitable short courses for the Health and Social Care industry as listed below: Course

Duration

Care Certificate (must be completed within 12 weeks)

12 Weeks

Level 2 Award in Emergency First Aid at Work

1 Day

Level 3 Award in First Aid at Work

3 Days

Level 2 Health and Safety in the Workplace

1 Day

IOSH Managing Safely

4 Days

NEBOSH – Award/Certificate/Diploma

Flexible

Adult Safeguarding for Managers

Flexible

Adult Safeguarding for Carers

Flexible

Essential Care – Caring for Adults in a Home Environment

Flexible

Basic Life Saving Techniques

Flexible

Infection Control

Flexible

We also offer:

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• Level 4 Diploma in Adult Care This qualification bridges the gap between team leading and management roles in the social care setting. This is aimed at Senior Support Workers or Deputy Managers. Please contact us for costs and bespoke delivery models.

For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses.

• BSc (Hons) Psychology and Sociology

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We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

For further information contact us on 01284 716341 or visit www.ucs.ac.uk

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Early Years / Childcare Nurseries, Pre-Schools and Childminders play a key role in supporting and developing the next generation of children progressing to mainstream education. The government has put emphasis on the importance of education and we aim to help you by improving the skills levels and professional standards of your workforce and its allied disciplines. We also ensure our qualifications are industry specific, provide progression for learners, and value for money.

Apprenticeships in Childcare Apprenticeship in Childcare (CYPW) Early Years Educator

Suitable Job Roles include: • Nursery Assistants • Child-Minding Assistants • Playgroup Assistants • Nursery Nurses • Preschool Workers

Our Childcare Apprenticeships are for those with a role in children’s care, learning and development. The course provides an understanding of development as well as ensuring theory is put into practice.

24+ LEA ADVANC RNIN E G LO D ANS You d repa on’t star y un t to £21, til you ea 000 a yea rn r!

Level

Duration

Start

Intermediate (Level 2)

15-18 Months

Rolling

Advanced (Level 3)

18-24 Months

Rolling

“At Little Wonders we value good quality training which is why all of the staff we have trained have been through West Suffolk College. We have found the training there to be consistent, relevant and good quality with excellent support from the tutors. Although there are cheaper options on the market we do not hesitate to choose WSC, the training that our practitioners have received has helped to provide better outcomes for the children in our setting.” D. Grant – Manager

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Apprenticeship in Playwork These qualifications are for those who works within a children’s play centre or breakfast/after school clubs or holiday play schemes. Suitable for staff who are contributing to the organisation and facilitation of play opportunities or at the advanced level be looking to manage the centre and/or play area and activities.

Suitable Job Roles include: • Play Centre Assistants • Play Centre Support Workers • Centre Manager

Level

Duration

Start

Intermediate (Level 2)

15-18 Months

Rolling

Advanced (Level 3)

18-24 Months

Rolling

Apprenticeship in Supporting Teaching and Learning in School Our STL programmes are delivered and developed through knowledge and skills needed for supporting teaching and learning in schools. The Intermediate programmes are designed for those who work under supervision in primary schools covering years 1-6. The Advanced programme is for those who work in a fully supportive role with a class teacher at either primary or secondary schools.

Suitable Job Roles include: • Teaching Assistants • Classroom Assistants • Learning Support Assistants

Level

Duration

Start

Intermediate (Level 2)

15-18 Months

Rolling

Advanced (Level 3)

18-24 Months

Rolling

We also offer: • Playwork Certificate Level 2 • Playwork Diploma Level 2, Level 3, Level 4, Level 5 • Transition to Playwork (from Early Years) Award Level 3 • Early Years Workforce (Early Years Educator) Diploma Level 3 (GCSE Maths and English A-C Required) • Children and Young People Level 5 Diploma (Advanced Practice and Management Pathways) • Children and Young Peoples Workforce Certificate Level 2 • Children and Young Peoples Workforce Diploma Level 3 (Social Care) • Supporting Teaching and Learning in Schools Certificate Level 2 • Specialist Support for Teaching and Learning in Schools Diploma Level 3 Please contact us for further details.

“I am writing to you to commend the excellent support I received from Wendy (my assessor) on my diploma 5. She has been excellent in every respect. Whenever I needed to see her or speak to her she always made herself available (even at weekends!) and the quality of her support and guidance has never been less than outstanding. Of all the assessors I have had on my various qualifications she is certainly the very best and I am extremely grateful for all her help.” Peter Cirulis, Manager – Thistledown

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Short Courses in Childcare We offer a selection of suitable short courses for the Childcare industry as listed below: Course

Duration

Level 2 Award in Food Safety

1 Day

Level 2 Award in Emergency First Aid at Work

1 Day

Level 3 Award in First Aid at Work

3 Days

Level 3 Award in Paediatric First Aid

1 Day

Sign Language for Beginners

1 Day

Deaf Awareness

½ Day

Adult Safeguarding for Managers

Flexible

Adult Safeguarding for Carers

Flexible

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For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses.

• FdA Children’s Care Learning and Development • BA (Hons) Children’s Care Learning and Development

We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

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For further information contact us on 01284 716341 or visit www.ucs.ac.uk

Science Science is a key industry for growth as identified by the Government and Local Enterprise Partnerships. We have various supporting qualifications that can support your staff and your business. Please see below for further detail.

Apprenticeships in the Science Industry Apprenticeship in Pharmacy

Suitable Job Roles include:

The Level 2 is aimed at hospital dispensing activities or community based pharmacy practices or GP surgeries. The Level 3 is for trainee pharmacists looking to register with GPHC.

• Dispenser Assistant • Trainee Pharmacy Technician

Level Intermediate (Level 2) Advanced (Level 3)

Duration

Start

12-18 Months

Rolling

24 Months

Sept

Duration

Start

18-24 Months

Sept

Apprenticeship in Dental Nursing Dental Nurses who are training within their role will be supported fully by this Apprenticeship qualification. We will support you in the workplace by experienced assessors who will guide you step by step through the evidence required.

Suitable Job Roles include: • Trainee Dental Nurses • Apprentice Dental Nurses

Level Advanced (Level 3)

Coming Soon... Laboratory Technician Level 3 Laboratory Technician Level 4

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Higher Level Courses – UCS University Campus Suffolk (UCS) is located at the site of West Suffolk College and offers a wide range of higher level courses.

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We also off a one year Professional Studies BA Honours. This allows you to top up your higher level skills and obtain an Honours Degree in a year. This option is tailor made to suit your business with flexible distance learning and part time model.

For further information contact us on 01284 716341 or visit www.ucs.ac.uk

• BA (Hons) Psychology and Sociology

English, Maths and ESOL English and maths are key skills required for individuals at any level when operating in business. We deliver excellent English and maths tuition to both young and adult learners at various different levels. Employers and learners have found real benefits both in work and also within their daily life. We can offer formal GCSE or Functional Skill qualifications together with English as a Second Language (ESOL). All of our provision can be tailored flexibly around you as the employer and can either be delivered on site or at our premises. We offer all levels from Entry 1 (Beginners) all the way through to Level 2/GCSE. We are able to obtain government funding to support the training and would be able to discuss this when we visit to build a training package with you. To make an appointment please contact us on 01284 716246. “WSC designed bespoke training courses to meet our unique requirements. The training has been delivered to meet individual needs which has resulted in high success rates. Many staff who have passed these courses have gained enough confidence to progress to higher levels. I have always received exceptional support from both the tutor and the staff at The College.” Sarah Pentony, Personal Learning Advisor – RAF Honington

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For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Teaching, Training and Assessing We offer a wide selection of courses to allow staff members to obtain skills and formal qualifications in teaching and assessment. Learners will be able to study these courses on a part time basis and link them directly to the workplace. We have the following courses available:

24+ LEA ADVANC RNIN E G LO D A NS You d repa on’t star y un t to £21, til you ea 000 a yea rn r!

Course and Level

Duration

Assessing Vocationally Related Achievement Award Level 3 (For those who assess in a workshop, classroom or training environment)

6-12 Months

Assessing Competence in the Work Environment Award Level 3 (For those who assess in the workplace)

6-18 Months

Understanding the Principles and Practices of Assessment Award Level 3 (For those who want to gain an understanding of assessment without any requirement to be a practising assessor or as a refresher those who gained an assessor qualification some time ago)

12-18 Months

Assessing Vocationally Related Achievement Certificate Level 3 (For those who assess in both the workplace and in training environments)

Flexible

Internal Quality Assurance of Assessment Processes and Practice Award Level 4 (For those who internally quality assure assessors and assessments)

Flexible

Understanding the Internal Quality Assurance of Assessment Process and Practice Award Level 4 (For those who want to know about Internal Quality Assurance or who want to update a verifier qualification)

Flexible

Leading the Internal Quality Assurance of Assessment Process and Practice Certificate Level 4 (For those who internally quality assure assessment and have wider QA responsibilities including management of others) Advice and Guidance NVQ Certificate Level 3 (For those who provide information, advice and guidance to others)

6-12 Months

Advice and Guidance NVQ Diploma Level 4 (For those who provide specialist advice and guidance and network with other services developing service provision)

12-18 Months

CIEH Level 3 Award in Training Principles and Practice (For those who train others either in groups or 1:1)

4 days

ILM Award in Coaching

Flexible

ILM Award in Mentoring

Flexible Up to 9 Days

ILM Certificate in Coaching and Mentoring

Coming Soon... Award in Education and Training Level 3 Certificate in Education and Training Level 4 NOCN Certificate in Information Advice and Guidance

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For a full list of scheduled courses please visit www.developanglia.co.uk or for a more bespoke package please contact us on 01284 716246 or email [email protected]

Business Networking Events Business Networking Breakfasts The College has a strong reputation for providing local businesses with valuable networking opportunities. Our Business Breakfasts offer organisations the chance to network over a full English breakfast. We also include both legislative and operational topical insights from guest speakers to support businesses. Please find below the list of dates being held:

12th November 2015 Edmunds Restaurant (West Suffolk College, Bury St Edmunds) 18th November 2015 IP City 23rd February 2016 Edmunds Restaurant 3rd March 2016 IP City 17th May 2016 Edmunds Restaurant 26th May 2016 IP City

Business Supper Club Our Business Supper Club has been designed to provide an informal setting where business leaders and industry professionals can meet and discuss a range of business and community-based topics. It enables the sharing of best practice, peer-to-peer support and vital networking opportunity. The Business Supper Club runs from 6.00pm – 8.00pm and is held quarterly, please contact us for details of the next event.

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To book a place please visit www.developanglia.co.uk/insight/events

Contact Us

Social Media Twitter:

For Apprenticeships Tel: 01284 716246 or Email: [email protected]

@westsuffolk @developanglia

Facebook: WestSuffolk For Short Courses Tel: 01284 716246 or Email: [email protected]

LinkedIn:

west-suffolk-college

For UCS Tel: 01284 716341 or Email: [email protected] Out Risbygate, Bury St Edmunds, IP33 3RL

Please note: Whilst every effort is made to ensure the accuracy of information in this guide, it is advisable to check detail prior to enrolment. Changes to course start dates/locations/prices may occur. 56