GUARANTEE STANDARD FORM

15 YEARS GUARANTEE

GUARANTEE ZETAGI Srl guarantees the coating Holzfreund “W” against total detachments, when applied to new built wood objects, excluded the swelling due to resin pockets. This guarantee is valid only if the Holzfreund “W” system is applied to objects in normal exposure conditions, according to the present instructions and to the following attachments: ⇒ ⇒

Paint systems for wooden doors and windows - “15 Years” Guarantee Guarantee limits and conditions - “15 Years” Guarantee

From the date of application, the guarantee lasts: • 12 years for the etched systems on windows and 10 years for the relevant shutters • 15 years for the lacquered systems on windows and 12 years on the relevant shutters

The guarantee is no longer valid unless: 1 The application instructions are not carefully followed 2 The application procedure is not carried out as described in the certification system UNI EN ISO 9001:2008; 3 The application of one or more products of the Holzfreund “W” system is carried out after 4 months from its purchase. Deviations from this can only be granted in writing by ZETAGI Srl after a check of the products left in stock longer than 4 months. Apart from what is stated by the law, the guarantee is given to the actual buyer of Holzfreund “W” system and it can not be transferred to the end users. When receiving a complaint from the client, ZETAGI commits to inspect the claimed defects, in the presence of the client, by 10 working days.

If the buyer did reasonably claim the guarantee, then ZETAGI commits, to its sole discretion, to reconstruct (new application of the Holzfreund “W” system) or to replace the defective parts. Any other ZETAGI liability is excluded as well as any type of compensation other than reconstruction or replacement. The original guarantee period will not be extended by any repair. If the claimed defects are not due to product failures but to other causes, then ZETAGI will raise an invoice for the actual expenses due to the inspection. The buyer will notify ZETAGI by registered letter of any claim under this guarantee, within 8 days from the date of the detection. The guarantee is valid only if the following points have been complied to: 1. Signing the dedicated guarantee contract and notifying an e-mail address where technical updates and other news guarantee related will be sent. 2. Filing the invoice as a formal evidence of the application date. 3. Supplying the client the maintenance kit with the relevant information to repair the damages and/or shocks . 4. Adhering to the indications given in the Guarantee Standard Form and in the attachments: ⇒ PAINT SYSTEMS TABLE ⇒ GUARANTEE LIMITS AND CONDITIONS Withdrawal ZETAGI reserves the right to withdraw from the guarantee at any time by a 30 days notice. The orders accepted before the withdrawal and not delivered yet are covered by the guarantee.

GUARANTEE CONDITIONS ON PAINT SYSTEMS FOR DOORS AND WINDOWS The experience gained over the years by ZETAGI in the protection of the outdoor window wood, has allowed the Company to develop paint systems suitable to the producer needs and, at the same time, offering an optimal protection of the outdoor windows: actually, a product unsuitable to handling and drying needs can not be used in the modern automatic application plants. ZETAGI efforts have been always focused in this direction, obtaining producer and end-user satisfaction for the performances, the beauty and the life span of the doors and windows. Based on our experience and on product certifications obtained over the years, we can offer our clients established parameters of duration and guarantee of the paint systems suggested and applied according to the attached “PAINT SYSTEMS TABLE”.

The table below shows the guarantees offered by ZETAGI White fir FJ laminated pine

Doors Shutters Windows

lacquered 15 years 12 years 15 years

etched 12 years 10 years 12 years

Multilayer Okoumè Meranti lacquered 15 years 12 years 15 years

etched 12 years 10 years 12 years

The systems and the DFT to apply are indicated in the “PAINT SYSTEMS FOR WOODEN DOORS AND WINDOWS”. Wood types are indicated in Table 1. The guarantee is valid for new doors and windows, built and painted according to the attached instructions. The guarantee covers the integrity of the film, possible detachments and peelings, colour variations of the finishing coats up to ∆E 3 or natural colour variations of the wood. The paint applied on the windows has an ultimate importance on the expected life, but there are other factors as well which concur to the realization of a product safe and guaranteed over time.

1) The wood to use Not every wood is suitable for windows construction, as well as not every wood suitable for construction can be coated by all paint systems (see Table 3). In Table 1 the wood types covered by guarantee are listed. The selected wood has to be at least Class J10 according to EN942.

MN NOT RECOMMENDED

LACQUERED

GHI GHI

ETCHED

WHITE FIR FJ LAMINATED PINE

LACQUERED

ETCHED

ETCHED AND LACQUERED SYSTEMS TABLE

MERANTI* OKOUME’

GHI GHI

MN MN

MULTILAYER OKOUME’

GHI

MN

*etched painting of shutters not recommended

2) The paint system Paint systems are listed in the attachment 3; fundamental for the validity of the guarantee is adhering to the indicated dry film thickness to apply in order to obtain the desired protection:

⇒ Lacquered system, min. 180 µm DFT for shutters, 120 µm DFT for windows. ⇒ Etched system, min. 140 µm DFT for shutters, 120 µm DFT for windows. The indicated DFT must be applied also on the lower and the top part of the shutters to obtain an optimum insulation from water infiltration. The seam line between the upright and the cross-bar must be properly sealed by a specific product after the primer and before the finish coat; the heads must be sealed as well, otherwise the guarantee is void. In the attached “PAINT SYSTEMS TABLE” the most suitable paint systems are described according to the type of wood; the

indications, the thickness, the recoating times and the recommended products are the basis of the guarantee and shall be adhered to. Sono escluse dalla garanzia le seguenti situazioni: ⇒ Minimal colour variations or patches less than ∆E 3. ⇒ Any leakage of resin, tannin or other substances as naturally present in wood. ⇒ Wood treated with mechanical methods such as sandblasting etc. where the soft part is removed, i.e. the spring wood of the conifers and the pore edge in the hardwoods. ⇒ Screens built in shingle or Roman. ⇒ Repairs by wax before the final coating ⇒ Thickness on the heads lower than the coated surfaces.

3) The window The guarantee applies only to new windows, built by woods listed in Table 1, produced according to best practice and correctly installed. The geographical and functional positioning of the window is very important for its duration; in the attached “Guarantee limits and conditions” some specific exposure conditions making the guarantee void are detailed: 1. Whitening phenomena due to extended contact with water or humidity. 2. Positioning closer than 200 meters from the sea waves. 3. Positioning above 1500m on the sea level 4. Windows without proper shutters. 5. Horizontal surfaces exposed inclination lower than 15°.

to

weathering

with

6. Windows installed in swimming pools, sauna and indoor environments at permanent high humidity. 7. External doors in massive wood or veneered plywood without outside silicone on the entire perimeter.

4) The window in the yard The mounting of the window is a delicate and fundamental operation to comply with the thermal and acoustic insulation design parameters; in the following cases the guarantee is void:

⇒ Mounting of windows and external doors less than 10 cm inside from the façade. ⇒ Unproper storing and/or maintenance of the windows painted with Holzfreund “W” system before the mounting. ⇒ Damages or alterations resulting from the contact with materials used in the construction yards such as plasters, wall paintings, cements, chalky substances, limes. ⇒ Damages resulting from the use of adhesive tapes for the window masking, which can leave glue residues and cause paint detachments. ⇒ Blocking phenomena due to the combined action of heat and excessive pressure. ⇒ Erection not properly carried out.

5) The installed window The installed window is a protection for the home environment and a thermal and acoustic screen; in a few specific cases the guarantee is void:

⇒ Damages resulting from bumps, scratches, repeated frictions, vandalism, burglary. ⇒ Transformations and/or modifications of the window by the end user. ⇒ Any leakage of resin, tannin or other substances as naturally present in wood. ⇒ Damages to the surface resulting from manure or irrigation systems .

⇒ Damages resulting from hail and/or natural disasters ⇒ Exposure to heat, radiations or explosions ⇒ Cleaning made by materials other than those indicated by the produces and anyway based on organic solvents

and/or ammonia based and/or alcohol based or by abrasives. ⇒ Touch up made by products other than those belonging to Holzfreund “W” system In specific conditions, mostly close to the heads, cracks can appear on windows. When this happens, paint can crack as well with possible negative impact due to water infiltrations which can cause the paint film detachment; in this case it’s necessary to remedy by a simple and effective action which is to touch up the damaged area by a brush with the maintenance paint code 171480. The guarantee does not cover the film deterioration around the wood cracks, windows defects such as water infiltration, repairs by filler greater than 2 mm or window defects such as unsuitable filler. Through small attentions it is possible to extend the lifetime of such a valuable and unique asset as the wood window.