Golden Casket Lottery Corporation Limited ABN 27 078 785 449

131 868 goldencasket.com

Tattersall’s Sweeps Pty Ltd ABN 99 081 925 662

Tatts NT Lotteries Pty Ltd ABN 18 146 244 984

131 868 tatts.com

New South Wales Lotteries Corporation Pty Ltd ABN 27 410 374 474 | ACN 142 890 195

131 868 nswlotteries.com.au Think! About your choices Call Gambling Help 1800 858 858 www.gamblinghelp.nsw.gov.au

© AUGUST 2015

AUGUST 2015

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Have Fun & Play Responsibly

Contents Introduction to Tatts Lotteries.............................................................2 Responsible Play Program..................................................................3 Have Fun & Play Responsibly..............................................................4 Help is available if you need it............................................................5 Stay informed – know the odds.........................................................6 Odds of winning on Lotto...................................................................6 Odds of winning on Instant Scratch-Its tickets....................................8 Compaints about the operation of the Code......................................10 Player’s 1st........................................................................................10 Summary of the Code.......................................................................11 Summary of the Code – Chinese.......................................................12 Summary of the Code – Vietnamese.................................................13 Summary of the Code – Greek..........................................................14

August 2015

Introduction to Tatts Lotteries Tattersall’s Sweeps Pty Ltd (Tatts), Tatts NT Lotteries (Tatts NT), Golden Casket Lottery Corporation Limited (Golden Casket) and New South Wales Lotteries Corporation Pty Ltd (NSW Lotteries) (collectively referred to as Tatts Lotteries) are leaders in providing innovative and socially responsible lottery games in Victoria, Tasmania, NT, ACT, Queensland and New South Wales. Golden Casket has been operating since 1916 when the first Golden Casket lottery was conceived to raise funds to help World War One veterans and their families. Tatts was originally founded by George Adams in 1881 and New South Wales Lotteries has been operating since 1931 as the then State Lottery office more than 80 years ago. Responsible play is all about being informed, having fun and knowing your limits. Tatts Lotteries and our retail agency network (retailers) support and encourage the responsible play of our lottery games. We’re committed to the Tatts Lotteries’ Responsible Gambling Codes of Conduct for each State or territory in which we operate (the Codes) and to keeping lotteries fun and entertaining. Tatts Lotteries

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Responsible Play Program Tatts Lotteries runs a Responsible Play Program which is designed to encourage responsible gambling. While recognising that lotteries are a low risk form of gambling, the Tatts Lotteries Responsible Play Program includes a range of measures to encourage responsible play of lotteries. This ‘Have Fun & Play Responsibly’ brochure is about keeping you informed so that you continue to enjoy playing our games. The cornerstones of the Responsible Play Program are the Tatts Lotteries Responsible Play Codes applicable to each state or territory. You will find a high level summary of all of the Codes in this brochure. A full copy of the Code relevant to a specific state or territory is available for inspection at the relevant Tatts, NSW Lotteries or Golden Casket outlet or online. Under the Tatts Lotteries Responsible Play Codes, Tatts, NSW Lotteries, Golden Casket, and our retailers are committed to: • • • • • • • •

Not selling lottery products to minors. Treating customers fairly and honestly. Valuing customers’ privacy and confidentiality. Providing accurate information about game rules and game information. Honouring all legitimate prize claims. Promoting our lottery games honestly. Encouraging customers to set a gambling limit according to their individual circumstances. Providing a copy of the ACT’s Gambling and Racing Control (Code of Practice) Regulation 2002 for inspection at all NSW Lotteries outlets in the ACT.

August 2015

Have Fun & Play Responsibly Playing lotteries should always be fun and so Tatts Lotteries encourages you to set a gambling limit. If playing lotteries stops being fun, you should seek help. Here are some of the signs to look out for: • • • • • • • •

Spending increasing amounts of time or money on gambling. Not knowing when to stop gambling. Borrowing money to gamble or to get out of financial trouble caused by gambling. Spending more money on gambling than you can afford. Feeling guilty about your gambling. Someone close to you complaining about your gambling. Becoming angry or distressed when losing or trying to cut down on gambling. Doing things that risk a relationship, job, home life or good opportunity for the sake of gambling.

Remember to set a gambling limit according to your individual circumstances.

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Help is available if you need it If you think you or someone you know has a problem with gambling, there are help services available. To talk to a counsellor, please call the 24 hour Gambling Helpline: • National Number: 1800 858 858; or • Call 1300 88 22 96 (during office hours) to speak to the Gambling Contact Officer for Tatts Lotteries in the ACT; or • Contact Tatts Lotteries on 1300 138 132 and ask to speak a Responsible Play Liaison Officer (for States other than the ACT). The Responsible Play Liaison Officers are based at Head Office to help you. Upon your request, they can: • •

Provide information and contact details of gambling related support services. Remove you from the Winners Circle, Players Club or Tatts Card program by: • deactivating your card; and / or • stopping promotional letters or offers from being personally mailed to you.

August 2015

Stay informed – know the odds Tatts Lotteries offers a wide range of lottery products. Just as prizes differ from game to game, the odds of winning prizes also vary across Tatts Lotteries games.

Odds of winning on Lotto With Lotto products, the odds vary according to the number of game panels played on an entry. In this brochure, Lotto odds are presented for one standard game however the odds are reduced for a minimum entry where the minimum number of games that are played in an entry is greater than one. The odds are presented for the chances of winning Division 1 and for winning any prize. The odds of winning any prize refer to the odds of winning at least one prize on one standard game across the available prize divisions. These odds have been verified by a qualified and independent statistician.

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Lotto Product

Odds of winning Division 1

Odds of winning any prize

Sat. Gold Lotto® Mon & Wed Gold Lotto® Set for Life Oz Lotto®

1 in 8,145,060

1 in 85

1 in 8,145,060

1 in 85

1 in 38,608,020 1 in 45,379,620

1 in 60 1 in 55

Powerball®

1 in 76,767,600

1 in 78

The Pools®

1 in 2,760,681

1 in 163

Super 66®

1 in 1,000,000 Jackpot: 1 in 18,385,876 First Prize: 1 in 270,000 Jackpot: 1 in 9,483,167 First Prize: 1 in 200,000

1 in 50

games

Lucky Lotteries® Super Jackpot Lucky Lotteries® Mega Jackpot

Any Prize: 1 in 24 Any Cash Prize: 1 in 69 Any Prize: 1 in 17 Any Cash Prize: 1 in 48

games TattsLotto®

1 in 8,145,060

Mon & Wed Lotto®

1 in 8,145,060

1 in 85

Set for Life

1 in 38,608,020

1 in 60 1 in 55

1 in 85

Oz Lotto®

1 in 45,379,620

Powerball®

1 in 76,767,600

1 in 78

The Pools®

1 in 2,760,681

1 in 163

Super 66®

1 in 1,000,000 Jackpot: 1 in 18,385,876 First Prize: 1 in 270,000 Jackpot: 1 in 9,483,167 First Prize: 1 in 200,000

1 in 50

Lucky Lotteries® Super Jackpot Lucky Lotteries® Mega Jackpot

Any Prize: 1 in 24 Any Cash Prize: 1 in 69 Any Prize: 1 in 17 Any Cash Prize: 1 in 48

games Sat Lotto®

1 in 8,145,060

1 in 85

Mon & Wed Lotto® Set for Life

1 in 8,145,060 1 in 38,608,020

1 in 85 1 in 60

Oz Lotto® Powerball®

1 in 45,379,620 1 in 76,767,600

1 in 55 1 in 78

The Pools®

1 in 2,760,681

1 in 163

Lotto Strike®

1 in 3,575,880 Jackpot: 1 in 18,385,876 First Prize: 1 in 270,000 Jackpot: 1 in 9,483,167 First Prize: 1 in 200,000

1 in 12

Lucky Lotteries® Super Jackpot Lucky Lotteries® Mega Jackpot

Any Prize: 1 in 24 Any Cash Prize: 1 in 69 Any Prize: 1 in 17 Any Cash Prize: 1 in 48

Note: All odds above are based on one standard game. August 2015

Odds of winning on Instant Scratch-Its tickets While the odds of winning a prize on Instant Scratch-Its® are generally 1 in 4, this does not mean that if four tickets are purchased one has to be a winner. These are overall odds based on the total number of tickets available for sale in a game, not on an individual purchase. The odds of winning presented in the table below are based on the total number of tickets which are generally printed for each ticket type. However as the total number of tickets printed for each ticket type may vary from time to time, in those cases the odds of winning prizes may vary from those presented in the table below. All prize amounts (including the top prize) are only available until won. This may occur prior to all tickets in a game being sold. Additionally, new games may be added to the range from time to time and may not be listed in the table below. For updates check: • • •

www.tatts.com/goldencasket www.tatts.com/nswlotteries or www.tatts.com/tattersalls

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Ticket Type

Odds of winning Top prize

Top Prize

Odds of winning any prize

Instant Scratch-Its® $1.00

$10,000

1 in 700,000

1 in 4

$6.00

$300,000

1 in 600,000

1 in 4

$20.00

$200,000

1 in 300,000

1 in 2.5

Instant Scratch-Its® $1.10

$10,000

1 in 700,000

1 in 4

$6.00

$125,000

1 in 510,000

1 in 4

$2.00

$25,000

1 in 825,000

1 in 4

$4.00

$50,000

1 in 600,000

1 in 4

$5.00

Crosswords

$100,000

1 in 1,700,000

1 in 4

$5.00

$100,000

1 in 750,000

1 in 4

and

$5.00

Instant Scratch-Its*

Live the Life

a week for 5 years

$1,000

1 in 750,000

1 in 4

$10.00

$250,000

1 in 600,000

1 in 4

$10.00

Live the Life

$2,500

a week for 5 years

1 in 525,000

1 in 4

$15.00

$1,000,000

1 in 1,500,000

1 in 3

* These games are conducted by Golden Casket Lottery Corporation Limited (GC) in QLD, TAS and NT and by NSW Lotteries (NSWL) in NSW and ACT. Prizes can be won across GC and NSWL jurisdictions.

Instant Scratch-Its $1.00

$25,000

1 in 1,504,000

1 in 4

$2.00

$30,000

1 in ,1,000,000

1 in 4

$4.00

$50,000

1 in 500,000

1 in 4

$4.00 Bingo

$50,000

1 in 500,000

1 in 4

$5.00

$100,000

1 in 500,000

1 in 4

$5.00

Crosswords

$100,000

1 in 1,020,000

1 in 4

$10.00

$250,000

1 in 300,000

1 in 4

August 2015

You can find out more about how to play these lotto and instant games in the ‘Let’s Play’ brochures in-store or online, or in the Lottery Rules which are available for inspection at the relevant Tatts, NSW Lotteries or Golden Casket outlet or online.

Complaints about the operation of the Code Tatts Lotteries has a Complaint Handling Charter which outlines our role in the complaint handling process and advises people who wish to lodge a complaint of their rights and responsibilities and the Tatts Lotteries process. If you would like a copy of the Charter, or have a responsible play related complaint, including complaints about the sale of lottery products to minors please call Tatts Lotteries on 1300 138 132 or visit : • • •

www.tatts.com/tattersalls/complaints; www.tatts.com/nswlotteries/contact-us; www.tatts.com/goldencasket/complaints.

Players 1st Players 1st is a program developed to ensure the right prize goes to the right person. Our network consists of over 3,000 retailers who are well trained, and trusted with the responsibility to sell, promote and distribute Tatts Lotteries products. Tatts Lotteries processes tens of millions of transactions every year and go to great lengths to ensure customers’ privacy and anonymity is protected. If for any reason you have a less than satisfying experience at a Tatts, NSW Lotteries or Golden Casket outlet, or are concerned about the way in which a lottery transaction has been handled, please call our Players 1st Hotline on 1300 PLAYER or 1300 752 937 immediately. Tatts Lotteries

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Summary of the Code Tatts Lotteries is committed to encouraging responsible play of its lottery products. The Tatts Lotteries Responsible Gambling Codes of Conduct (the Codes), for each state or territory in which we operate, are the cornerstones of the Tatts Lotteries Responsible Play Program. Below is a high level summary of the various Codes: •

• • • • • • • • •

• • •

•

A full copy of the relevant state or territory Tatts Lotteries Responsible Gambling Code of Conduct is available for inspection at Tatts, NSW Lotteries or Golden Casket outlets or online at www.tattersalls.com.au, www.nsw.ozlotteries.com, www.nswlotteries.com.au or www.goldencasket.com. Public Lottery Rules & information on the odds of winning are available for inspection or on display at Tatts, NSW Lotteries and Golden Casket outlets or can be viewed at the above websites. Tatts Lotteries encourages you to set a gambling limit according to your individual circumstances. Tatts Lotteries has a Gambling Contact Officer for Tatts and NSW Lotteries outlets in the ACT. The GCO can be contacted on 1300 88 22 96 for any problem gambling issues in the ACT. Tatts Lotteries has Responsible Play Liaison Officers available on 1300 138 132 as a point of contact for any problem gambling issues for states and territories other than the ACT. Tatts Lotteries has a complaints handling process for any complaints related to the operation of the Codes or any other complaint. Tatts Lotteries has a Players 1st Hotline on 1300 PLAYER for concerns about lottery transactions or prize claims. Retailers are not permitted to sell to minors or any person purchasing on behalf of minors. Retailers are also not permitted to pay prizes to minors. Tatts Lotteries ensures that all advertisements and promotions comply with the Tatts Lotteries Responsible Gambling Codes of Conduct. Tatts Lotteries has a financial transaction policy. Retailers cannot provide credit or lend money to players for the purposes of purchasing a lottery entry. Restrictions apply on the payment of large prizes in cash over $1,000 in NSW Lotteries outlets and over $4,000 in Tatts and Golden Casket outlets. Cashing of cheques is not permitted in Golden Casket, Tatts or NSW Lotteries outlets. Customers who are intoxicated are not permitted to buy lottery entries. Tatts Lotteries and its retailers provide a safe gambling environment and discourage customers from engaging in extended gambling. Tatts Lotteries provides responsible gambling training and material to all relevant staff members and retailers prior to their commencement at an outlet. Each retailer is provided with responsible gambling material for the purposes of on-training their staff members. In the ACT, retailers are re-trained every three years. ACT retailers also on-train their staff every three years. In ACT outlets, the ACT Gambling and Racing Control (Code of Practice) Regulation 2002 is available for inspection on request.

August 2015

Summary of the Code (Chinese)

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Summary of the Code (Vietnamese)

August 2015

Summary of the Code (Greek)

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