Go Home Loan User Guide

User Guide Effective May 2016 HOME LOANS Go Home Loan WELCOME Welcome to your new Sovereign Go Home Loan – the home loan that combines all the ad...
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User Guide Effective May 2016

HOME LOANS

Go Home Loan

WELCOME

Welcome to your new Sovereign Go Home Loan – the home loan that combines all the advantages of fixed and floating rate loans, and offers the flexibility and features of a transaction account. Your Go Home Loan has been designed to help you pay off your loan sooner, enabling you to save money by paying less interest. This booklet provides an overview of how your home loan works, and shows you how to set up and use the available transaction facilities so you get the optimum end result – less interest and your loan repaid sooner.

Your Sovereign Accredited Home Loan Adviser Record your home loan Adviser details here: NAME:

PHONE:

CONTENTS

GETTING THE BEST FROM YOUR GO HOME LOAN

1

Go Floating Rate Loan Account

6

Go Fixed Rate Loan Account

9

GETTING SET UP

2

Your Identity Password Setting up your Identity Password

11 11

Go Card (ATM/EFTPOS Card) To register for your Go Card

12 12

Go Phone (Telephone Banking) To register for your Go Phone

13 13

How to use the Go Phone service

14

Entering values

15

Smart keys

15

Go Online (Internet Banking) To Register for Go Online

16 16

Netcode 18 How it works 18 Choosing your Go Online Password, Go Phone ID Code and Go Card PIN Number Selection and safe keeping

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MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

3

Paying Money into Your Accounts Go Floating Rate Loan Account regular payments Lump-sum payments Interest-only payments Credit balances

20 20 20 20 20

Go Fixed Rate Loan Account regular payments Increasing your regular loan repayments Lump-sum payments Interest-only payments

21 21 21 21

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CONTENTS

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Taking Money Out of Your Accounts Go Floating Rate Loan Account Uncleared funds Withdraw cash Bill Payments Setting up new payee details Changing or removing payee details Making a Bill Payment Cancelling an unmade Bill Payment IRD payments eCheque Direct Debits Automatic Payments

22 22 22 22 22 23 25 25 25 26 26 27 28

Transferring money between your Go Floating Rate Home Loan Accounts

29

Keeping Track of Your Transactions Checking your Go Home Loan and funds available for redraw Viewing loan details Reviewing recent transactions Ordering a statement Statement suppression Ordering duplicate statement copies Understanding your statement

30 30 30 31 31 32 32 33

MAKING CHANGES TO YOUR GO HOME LOAN ACCOUNTS

4

Applying a Fixed Rate

35

Increasing Fixed Rate Loan Repayments

35

Loan Top-ups

35

Loan Repayment Holidays

36

Other Changes to Your Loan

36

Password Changes

37

Lost or Stolen Go Card

37

COMPLIMENTS AND COMPLAINTS

5

Compliments and complaints

38

GETTING THE BEST FROM YOUR GO HOME LOAN

The convenience and flexibility of a Go Home Loan could help you pay off your loan much faster than you thought possible, and may save you interest along the way.

1

GET THE BEST ADVANTAGE

Use your credit card

Here’s how

You can save even more money on your Go Floating Rate Loan Account by making everyday purchases on your credit card, and then paying them off in full before the end of the interest-free period. That way, you not only avoid paying interest on your credit card, but you also keep your money in your Go Floating Rate Loan Account longer, which keeps your interest charges down.

> Reduce or even eliminate bank fees > Use your credit card > Take full advantage of the benefits of a floating rate > Use your salary > Make your savings work for you Reduce or even eliminate bank fees By using your Go Floating Rate Loan as a transaction account, not only can you avoid paying multiple fees on several accounts, but you can also enjoy significant savings in other areas: > There are no charges for using ASB ATMs > > >

There are no charges for EFTPOS transactions There are no base fees, and no establishment fees to set up or change Bill Payments, Automatic Payments or Direct Debits Making your payments using Go Online or Go Phone is free of charge. This includes Automatic Payments, Bill Payments, Direct Debits, and eCheques.

Additional services, such as bank cheques and foreign exchange transactions, are available through ASB branches; however, branch service fees apply. Refer to the Go Home Loan Fees and Limits Guide or www.sovereign.co.nz for the full list of services and associated fees.

To make it even easier, you can pay your credit card bill electronically, using Go Online or Go Phone. Benefits of a floating rate A Go Floating Rate Loan is the most flexible option to help you pay off your home loan much sooner. To be able to pay your salary into your Go Floating Rate Loan Account, make lump-sum payments at any time, and use your Go Floating Rate Loan Account as a transaction account, you must have a portion of your loan on a floating rate. Use your salary The simplest way to keep your loan balance to a minimum is by paying all of your salary (and your partner’s salary too, if you have a joint loan) directly into your Go Floating Rate Loan Account. That way, you’ll reduce your loan balance and have money available to redraw. Make your savings work for you Rather than putting money aside in savings account or on fixed-term investment, why not ‘invest’ these funds in your Go Floating Rate Loan Account? Any additional repayments will be readily available, and if the rate of return on the investment is less than the interest you’re paying on your Go Floating Rate Loan Account, you’ll come out better off.

Your salary

Other Income

Your Go Floating Rate Loan Account

Credit Card

Major Purchases (eg. whiteware)

Bills

Everyday Expenses (eg. groceries, petrol)

Cash Go Fixed Rate Account

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GETTING THE BEST FROM YOUR GO HOME LOAN

GO FLOATING RATE LOAN ACCOUNT

Redraw facility

In order to get the best result from your Go Home Loan, we suggest you pay all your income into your Go Floating Rate Loan Account. Your daily balance is kept to a minimum, thereby reducing the interest you will be charged. The key is to keep as much money as you can in your Go Floating Rate Loan Account for as long as possible.

If you have a Go Floating Rate Loan Account and have made additional payments into that account above the minimum loan repayment amount required, then you are able to draw out any of the extra money you have paid in.

Regular payments You need to make regular payments to cover your minimum loan repayment amount and these can be made: > By Salary Direct Credit > By Direct Debit from another bank account > From another Go Floating Rate Loan Account > By Automatic Payment. Lump-sum payments At any time, you can make an additional lump-sum payment into your Go Floating Rate Loan Account: > By Cheque > At an ASB Branch (fees may apply) > By Electronic Transfer (e.g. Bill Payment). Please refer to section ‘Paying Money Into Your Accounts’ on page 20. For details of fees and charges, refer to the Go Home Loan Fees and Limits Guide.

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You can take extra money out of this account as often as you like (this is called ‘redraw’), as long as you stay within your reducing borrowing limit. Your Go Floating Rate Loan Account has a borrowing limit that reduces over the term of the loan. This is called your ‘required balance’ and can be viewed under your loan details on Go Online or your bank statement. The difference between the ‘required balance’ and the current loan amount is the amount available for you to redraw out of the account.

GETTING THE BEST FROM YOUR GO HOME LOAN

The following figures are indicative only: Original amount borrowed

$150,000

Your borrowing limit after 1 year of minimum repayments only.

$145,000

Actual balance after 1 year of extra repayments

$130,000

Amount available to redraw after 1 year

$15,000

Because your Go Floating Rate Loan Account has a reducing borrowing limit (required balance), you have the certainty of repaying your loan within the original loan term. This is not the same as a revolving credit loan, which allows you to redraw up to the original loan amount.

Original Amount Borrowed $150,000

Borrowing Limit (Required Balance) $145,000 Amount Available for Redraw $15,000

Reducing borrowing limit

Actual Balance $130,000

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GETTING THE BEST FROM YOUR GO HOME LOAN

GO FLOATING RATE LOAN ACCOUNT Transaction facilities. Outlined below are the transaction facilities available to you on a Go Floating Rate Loan Account:

Go Card (ATM/EFTPOS)

Deposits Cash Withdrawals

Go Phone (Telephone banking)

 

Automatic Payments Direct Debits Setting Up and Editing Bill Payments



Making and Cancelling Bill Payments Transferring Money Transferring from Go to Go Viewing Account Balances Reviewing recent transactions Ordering a Statement

   

Customer Care

   

 

 

      

    

* We do not recomend you make cash deposits by mail.

Transactons fees and transaction limits may apply. Please refer to the Go Home Loan Fees and Limits Guide.

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Mail

ASB Branch Services

*

 

Changing Automatic Payments

Go Online (Internet banking)

 

        

GETTING THE BEST FROM YOUR GO HOME LOAN

A Go Fixed Rate Loan Account protects you from interest rate increases during the fixed-rate term, allowing you to budget with greater certainty.

GO FIXED RATE LOAN ACCOUNT At the expiry of the fixed-rate term, your loan will revert to the prevailing floating interest rate; however you will have the option of selecting a further fixed-rate period. We will send you a letter six to eight weeks prior to the expiry of your fixed-rate term. Regular payments You need to make a regular payments to cover your minimum loan repayment amount. You can make the payments in either of the following ways: > From your Go Floating Rate Loan Account > By Direct Debit from another bank (see page 20). Note: Payment by salary direct credit and Automatic Payment is not available on Go Fixed Rate Loans.

You can also increase the regular repayment amount on your Go Fixed Rate Loan up to an extra $1,000 per month (or $500 per fortnight) and pay no Early Repayment Adjustment (refer to ERA section below). Note: Once you have increased your regular loan repayment, you must maintain this increase for the remainder of the fixed-rate term.

Lump-sum payments

Please refer to section ‘Paying Money Into Your Accounts’ on page 20. Early Repayment Adjustment (ERA) An Early Repayment Adjustment (ERA) may apply if one or more of the following occurs on a fixed-rate loan: > The loan is repaid in full > The loan is partially repaid by way of a lump-sum reduction > The loan is ‘broken’ to a floating rate or another fixed rate. An ERA may apply to any early repayment of your loan, either in full, lump-sum repayment, or conversion to a variable rate or another fixed rate during the term of your fixed-interest rate period. The adjustment is calculated taking into account interest-rate changes since the loan was taken out. It is based on the interest-rate changes at which Sovereign could re-lend, or reinvest the money repaid to achieve a similar position as if the loan had run its course. The adjustment will also depend on the amount of time remaining on your fixed-rate loan and the amount repaid. For further information about ERA and how it is calculated, please contact us. We will also be happy to discuss the options available to you at the end of your fixed-rate period.

You may make lump-sum payments to your Go Fixed Rate Loan; however, a minimum amount of $1,000 is required, and an Early Repayment Adjustment may apply (refer to ERA section).

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GETTING THE BEST FROM YOUR GO HOME LOAN

GO FIXED RATE LOAN ACCOUNT Redraw Facility. The redraw facility is only available on a Go Floating Rate Loan Account. Transaction Facilities. Go Fixed Rate Loan Accounts cannot be used as transactional accounts; however, there are a number of options for checking your balance or reviewing recent transactions, including: Go Card (ATM/EFTPOS)

Deposits Viewing Account Balances Reviewing Recent Transactions Ordering a Statement

  

Go Phone (Telephone banking)

  

Go Online (Internet banking)

 

Customer Care

ASB Branch Services

* 

* We do not recomend you make cash deposits by mail.

Transactons fees and transaction limits may apply. Please refer to the Go Home Loan Fees and Limits Guide.

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Mail



GETTING SET UP

Protect the confidentiality of your information and safeguard the transfer of your funds.

2

YOUR IDENTITY PASSWORD Your Identity Password is a unique password that is known only to you. It is kept securely on our system with your customer information, and enables us to confirm your identity when you make a telephone call to us regarding your Go Home Loan Accounts. It will assist to protect the confidentiality of your information and safeguard the transfer of funds from your Go Home Loan Accounts. As with any secure password or PIN number, it is important that you never write down, store on a computer, or share your password with anyone, including family and those with apparent authority such as your Adviser or the Police, other than when requested by the Sovereign Customer Care team. It is a requirement that you immediately advise Sovereign if you suspect someone else may know your Identity Password. If you do not have an Identity Password loaded on our system to safeguard the confidentiality of your Go Home Loan Account, we may require signed written confirmation prior to processing any request received verbally by telephone. Note: Only after your Identity Password has been set up will you be able to register for your Go Card. To register for your Go Card, please refer to page 12 of this User Guide.

Setting up your Identity Password Call us on 0800 500 174 (8.00am–5.30pm Monday to Friday) If possible, please have the following information at hand to assist us to confirm your identity: > The same ID provided to your home loan Adviser during your loan application (e.g. your driver’s licence, passport, or photo credit card, etc) > Your Go Home Loan Account number – from the letter enclosed in your welcome pack. You will be asked to select your own Identity Password, which comprises eight characters, using a combination of numbers and letters. Your Identity Password should not include any readily accessible data, such as family names, dates, months or years of birth, addresses, telephone numbers or sequential numbers.

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GETTING SET UP

With a Go Card, you can access your Go Home Loan Accounts throughout New Zealand, 24 hours a day, seven days a week.

GO CARD (ATM/EFTPOS CARD)

To register for your Go Card

Go Floating Rate Loan Account

1 Call us on 0800 500 174 (+64 9 487 9994) 8.00am–5.30pm Monday to Friday. Have your Go Floating Rate Loan Account number at hand. 2 Your identity will be confirmed 3 We will confirm the name to appear on your Go Card 4 You will be transferred to a secure line where you will be asked to accept the terms and conditions followed by a prompt to enter a four-digit Go Card PIN, press ‘#’ then re-enter to confirm. Do not write down or otherwise record your Go Card PIN. 5 Your card will be posted to you within 24 hours and should arrive within three to five working days.

> Withdraw cash via ATMs and EFTPOS in New Zealand > Make EFTPOS purchases in New Zealand > Check the balance of your Go Home Loan Account > Obtain a mini statement at ASB ATMs > Withdraw cash around the world wherever the PLUS logo is displayed* and at any ATM of the Commonwealth Bank of Australia > Transfer funds between your Go Floating Rate Loan Accounts. * Withdrawals made outside New Zealand using your Go Card through the PLUS network are charged an overseas ATM fee and Offshore Service Margin, and daily limits may differ from those in New Zealand.

For full details of applicable fees and transaction limits, please refer to the Go Home Loan Fees and Limits Guide contained in your welcome pack, or visit www.sovereign.co.nz Go Fixed Rate Loan Account > Check the balance of your account > Obtain a mini statement at ASB ATMs.

Note: If you do wish to make a change to your PIN, a replacement card will need to be issued.

Transaction Limits Please refer to the Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz Terms and conditions of use. The use of your Go Card is subject to the Go Home Loan Account Terms and Conditions which are available upon request from our Customer Care team on 0800 500 174 (toll free within New Zealand) or +64 9 487 9994 from overseas (toll charges will apply) any time between 8.00am–5.30pm Monday to Friday. Lost or stolen card. Please notify us immediately if your Go Card is lost or stolen, if you think someone else has used your Go Card, or if you think someone else may know your Go Card PIN. You can report a lost or stolen card 24 hours, seven days a week, by calling our Customer Care team on 0800 500 174. If you are calling outside 8.00am–5.30pm Monday to Friday, please refer to page 37 for further information.

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GETTING SET UP

GO PHONE (TELEPHONE BANKING)

To register for Go Phone

Once you have your Go Card (see page 12), you can use the Go Phone Telephone Banking Service to make a variety of transactions 24 hours a day, seven days a week from any touch-tone phone:

Before accessing your account for the first time, you will need to request the issue of your Go Card (see page 12)

Go Floating Rate Loan Account > Check the balance of your Go Home Loan Account > Transfer funds between Floating Rate Go Home Loan Accounts > Review your recent transactions > Order a Go Home Loan Account statement > Make Bill Payments either following business day, or up to 90 days in advance > Check your Automatic Payments > Change your Go Phone ID Code > Speak with the Customer Care team 8.00am–5.30pm Monday to Friday. Go Fixed Rate Loan Account > Check the balance of your account > Review recent transactions > Obtain a statement.

To access your accounts through Go Phone: 1 Call us on 0800 500 174 (+64 9 487 9994) 8.00am - 5.30pm Monday to Friday to register for Go Phone. 2 Call our automated phone service on 0800 269 269 (once your Go Card has arrived) 3 Enter your Customer Access Number (the last 10 digits of your Go Card number) and press # 4 Select and enter a five-digit Go Phone ID Code, press # then re-enter to confirm. Do not write down or otherwise record your Go Phone ID Code. 5 Each time you use Go Phone, you will be required to enter your Customer Access Number (last 10 digits of your Go Card) and your Go Phone ID Code. As your Go Phone access code is the last 10 digits of your Go Card, if you lose your Go Card and are issued a replacement card, we will update your Customer Access Number accordingly. A fee will apply. Refer to the Go Home Loan Fees and Limits Guide for details.

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GETTING SET UP

Follow the menu guide for all Go Phone Transactions

HOW TO USE THE GO PHONE SERVICE Simply dial 0800 269 269 From overseas, dial +64 9 306 3221 (International toll charges will apply).

Enter Customer Access Number

Dial 0800 269 269

Enter Your ID code

Main Menu

-

1

2

3

4

5

6

Account Balances

Transfer Funds

Bill and Automatic Payments

Past Transactions

Other Financial Services

Change ID Code

-

Account Suffix

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#

1

2

All Account Balances

Bill Payment

Automatic Payment

1

1

4

Last 10 Home Loan Order a Transactions Information statement

1

2

1

4

Make a Bill Payment

Cancel a Bill Payment

List all Automatic Payments

Alter Automatic Payments

GETTING SET UP

When using Go Phone, you will be asked to enter a value such as a date or dollar amount.

ENTERING VALUES

Press ‘7’ for automated help

Entering Dollar Amounts

Press ‘7’ for an explanation of what to do next. You can then choose to return to your transaction, or to return to the Main Menu.

Enter the full dollars and cents amount without the decimal point, and then press # to go to the next instruction, e.g.: > for $100.00, enter 10000 # > for $765.43, enter 76543 #

Press ‘8’ to return to the Main Menu Press ‘8’ at any time to return to the Main Menu. Any incomplete transactions will not be processed.

Entering Dates Enter two digits for the ‘day’ and two digits for the ‘month’, and then press # to go to the next instruction, e.g.: > for 1 August, enter 0108 # > for 25 December, enter 2512 # Entering An Account Suffix Enter the last two digits of the relevant account number, and then press # to go to the next instruction, e.g.: > >

for account number, 12 3456 1234567 01, enter 01 # for account number, 76 7654 7654321 88, enter 88 #

Entering Payee Codes Enter the payee code as a two-digit number, and then press # to go to the next instruction, e.g.: > for payee code 1, enter 01 # > for payee code 13, enter 13 #

SMART KEYS You may find the following smart keys useful when you are asked to choose a menu option. There is no need to wait until the end of the instruction before selecting an option or entering information. You can interrupt the voice at any time to select the service you want. Smart keys do not work if you have been asked to enter an account suffix, a dollar amount or a payee code.

Press ‘9’ to end the call Press ‘9’ to end your Go Phone session. Any incomplete transactions will not  be processed. Press ‘*’ (star) to return to the previous instruction or to correct a mistake Press the ‘*’ key to return to the previous instruction. Continue pressing the ‘*’ key to skip back through previous instructions until you reach the Main Menu. You can also use this key to correct a mistake, e.g.: * if you enter an incorrect dollar amount, press the ‘*’ key, then re-enter the correct amount.

Press ‘#’ (hash) to go to the next instruction Press the ‘#’ (hash) key after you have entered information (e.g. a dollar amount or a date) to continue to the next instruction. Transaction limits For full details of fees and transaction limits, please refer to the Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz Terms and conditions of use. The use of Go Phone is subject to the Go Home Loan Account Terms and Conditions which are available upon request from our Customer Care team on 0800 500 174 (toll free within New Zealand) or +64 9 487 9994 from overseas (toll charges will apply) any time between 8.00am–5.30pm Monday to Friday.

Press ‘0’ for personal assistance Press ‘0’ to talk to someone in our Customer Care team. This service is available 8.00am–5.30pm Monday to Friday.

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GETTING SET UP

With Go Online you can access your Go Home Loan Accounts, 24 hours a day, seven days a week.

GO ONLINE (INTERNET BANKING)

To Register for Go Online

The Go Online service enables you to access your Go Home Loan Account 24 hours a day, seven days a week, and make a variety of transactions from any computer (PC or Mac) with a compatible Internet connection.

1 Call us on 0800 500 174 (+64 9 487 9994) 8.00am–5.30pm Monday to Friday. Have your Go Home Loan Account number at hand. 2 Your identity will be confirmed 3 You will be asked to select a six to ten digit Go Online Access Code 4 You will then be transferred to an automated secure line and allocated with a temporary Go Online password 5 Record your temporary Go Online password here:

PC users will need either Netscape 5.0 or Internet Explorer 5.0 Mac users will need either Netscape 4.5 or Internet Explorer 5.0 Go Floating Rate Loan Account A Go Floating Rate Loan Account allows you to: > Check the balance of your Go Home Loan > View your Go Home Loan details > Transfer funds between Go Floating Rate Loan Accounts > Review your recent transactions > View and print Go Home Loan statements > Make Bill Payments either the following business day, or up to 90 days in advance > Set up and alter Automatic Payments > Make an eCheque payment into another bank account within New Zealand > Export your Go statements to popular money management and spreadsheet applications > Change your Go Online password > Make one-off regular payments to the IRD > Suppress mailing of paper-based Go Home Loan statements. Go Fixed Rate Loan Account A Go Fixed Rate Loan Account allows you to: > Check the balance of your Go Home Loan > View your Go Home Loan details > View and print Go Home Loan statements > Export your Go Home Loan statements to popular money management and spreadsheet applications.

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6 Go to www.gohomeloan.co.nz to log on 7 Enter your Go Online Access Code and Go Online temporary password 8 You will be asked to change your Go Online password and re-enter to confirm. Your new Go Online password will need to comprise eight characters including at least two letters and two numbers. Do not write down or otherwise record your Go Online password. 9 Now, each time you use Go Online you will be required to enter your Go Online Access Code and your Go Online password.

How To Access Go Online For a tour of the features of Go Online, select the Go Online Demo menu option. Go Online Secuirty The required Internet Explorer version 5 browser has 128-bit security to ensure that your Go Online transactions are protected. To access Go Online, you must enter your unique Go Online Access Code and Go Online confidential password. It is important to safeguard these to prevent unauthorised people gaining access to your Go Online account.

GETTING SET UP

Be careful about where you access Go Online.

Keeping your internet banking details safe Other PCs, such as those at some Internet Cafes, may not have up-to-date virus protection installed or may have programmes installed that could copy your Go Online Access Code and password. Tips to be safe > Always access Internet banking by typing the Go Online address www.gohomeloan.co.nz into your web browser > Never go to a website from a link in an email and enter personal details > Never share, write down or disclose your access codes or passwords to anyone > Never store access codes or passwords in an unprotected file on your computer > Never leave your computer unattended while logged on to Internet banking > Never open emails or attachments, or run software from unknown sources > Make sure you have the latest anti-virus and security software and updates installed > Do not use the same password for online banking at any non-banking sites > Use the Sign-Off button to log out when you have finished using Go Online > If ever in doubt, please call our Customer Care Team on 0800 500 174. To ensure you are kept fully updated with the latest security information for your protection, visit www.gohomeloan.co.nz Transaction limits For full details of fees and transaction limits, please refer to the Go Home Loan Fees and Limits Guide, or visit www.sovereign.co.nz Terms and conditions of use The use of Go Online is subject to the Go Online Terms and Conditions which are available upon request from our Customer Care team on 0800 500 174 (toll free within New Zealand) or +64 9 487 9994 from overseas (toll charges will apply) any time between 8.00am–5.30pm Monday to Friday.

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GETTING SET UP

Netcode is a simple service we use to make sure it’s really you requesting an online transaction.

NETCODE Using SMS technology, we verify your identity via a text message sent to your mobile phone. It’s designed with your protection in mind and automatically activates when a transaction request exceeds the Netcode daily limit from your Sovereign Go Home Loan Account. Netcode applies to the following transactions: > eCheque > Bill Payment to self-selected payee > Automatic Payment. Netcode does not apply to the following transactions: > Bill Payment to pre-registered payees > Bill Payment to self-selected payees set up via the Customer Care team How it works Whenever you request an online transaction that exceeds your Netcode daily limit, you will automatically receive a text message on your mobile phone (a Netcode) containing an eight-digit numeric code. Input this code into the Go Online webpage to confirm your identity, and then click ‘submit’. The transaction will then be verified to proceed. Note: Only one Netcode is required for each Go Online session, even if you are making multiple transactions where the payment amounts are over your Netcode daily limit.

Register or enquire about Netcode Call 0800 003 761 (+64 9 487 7028). This service is available 24 hours a day, seven days a week. Completing a transaction without Netcode If you are not registered for Netcode or don’t have an SMS-capable mobile phone, you can perform a Go Online transaction for amounts over your Netcode limit by calling the Netcode Registration and Enquiry Line on 0800 003 761. This service is available 24 hours a day, seven days a week. Fees and charges There are no fees charged for these transactions. Transaction limits For further information on Netcode and the daily limit details, please refer to Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz

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GETTING SET UP

CHOOSING YOUR GO ONLINE PASSWORD, GO PHONE ID CODE AND GO CARD PIN NUMBER Selection and safe keeping Where you are required to select your own password, ID Code or PIN numbers, do not select words or numerical sequences which are unsuitable or easily identifiable. These include family or pet names, birth dates, months or years, sequential numbers (e.g. 3456), number combinations that may be guessed (e.g. 1111), parts of your telephone number, parts of numbers in the order in which they are printed on your Go Card, other easily accessible personal data (e.g. driver’s licence, locker number) or other numbers easily connected with you. You must safeguard your password, ID Code and PIN. Memorise them and do not write them down or keep an electronic record. Do not disclose your PIN to anyone including family or those with apparent authority, such as the Sovereign Customer Care team, your Adviser, the Police, or bank staff. Take care to ensure no one can see you enter your PIN at ATMs or when using EFTPOS. Report the disclosure or possible disclosure of your PIN as soon as you are aware or suspect your PIN has been disclosed. In addition, you should consider using a different PIN, ID Code and password for different cards or equipment. It is a requirement that you immediately advise Sovereign if you suspect someone else may know your PIN number, ID Code or password. Please ensure you make yourself familiar with full and updated security information, which is available at www.sovereign.co.nz or from the Customer Care team.

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MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS PAYING MONEY INTO YOUR ACCOUNTS Go Floating Rate Loan Account regular payments You need to make a regular payment to cover your minimum loan repayment amount. If your payments exceed the minimum loan repayment amount, you may redraw funds at any time up to your ‘required balance’ (see page 6). You can make regular payments in the following ways: > Salary credit – Have your salary (or a portion of it) directly credited to your Go Floating Rate Loan Account. Please ensure you provide your employer with your Go Floating Rate Loan Account number before your first loan repayment is due. Your account number can be found at the top of your welcome pack letter. > Direct Debit from another bank – To do this, please call our Customer Care team on 0800 500 174. > From another Go Floating Rate Loan Account – You can make payments from your Go Floating Rate Loan Account to your Go Fixed Rate Loan Account. Please contact our Customer Care team to arrange this. > Automatic Payment – You can arrange Automatic Payments from your account from another bank. Please note if you choose to set up an Automatic Payment for the minimum loan repayment amount, you will need to adjust this Automatic Payment amount each time your minimum loan repayment changes due to interest rate fluctuations. You can obtain an Automatic Payment form from your existing bank and you will need to complete the payee section with your Go Floating Rate Loan Account number, which can be found in your enclosed welcome pack letter. Note: You can make changes to these payment methods at any time, provided we receive instructions before the next due instalment date.

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Lump-sum payments You can make lump-sum payments into your Go Floating Rate Loan Account at any time: > Speedy deposit - Deposit cash or cheques at any ASB branch. > Electronic transfer – You can set up your Go Floating Rate Loan Account as a bill payee from another bank via telephone or Internet banking, enabling you to make electronic transfers. > Cheque – Post your cheque to PO Box 33845, Takapuna, Auckland 0740, with your name and Go Home Loan Account number on the reverse. > ASB branch – You can make deposits over the counter at any ASB Branch; however, a fee applies for this service, as detailed in the Fees and Charges on www.sovereign.co.nz or call our Customer Care team on 0800 500 174. Interest-only payments If you have chosen an interest-only period for your Go Home Loan repayments, you will need to make regular interest payments. As interest is accrued based on the daily balance, the actual interest amount charged will vary, depending on the number of days in the interest charging cycle. Credit balances It is possible to make regular or lump-sum payments that result in a credit balance in your Go Home Loan Account; however, credit interest is not accrued or payable or able to be offset against debit interest payable on any other Go Home Loan.

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Go Fixed Rate Loan Account regular payments You can make regular loan repayments into your Go Fixed Rate Loan Account by Direct Debit in either of two ways: > Direct Debit from another bank – Arrange to make payments to your Go Fixed Rate Loan Account by Direct Debit from your account at another bank. To do this, please call our Customer Care team prior to your first instalment date. > From your Go Floating Rate Loan Account – You can make payments from your Go Floating Rate Loan Account to your Go Fixed Rate Loan Account. Please contact our Customer Care team to arrange. Increasing your regular loan repayments The regular loan repayment amount may be increased by up to $1,000 per month (or $500 per fortnight) without incurring an Early Repayment Adjustment. This increased amount cannot be reduced for the remainder of the fixed-rate term. Lump-sum payments You can make lump-sum payments into your Go Fixed Rate Loan Account at any time; however, a minimum amount of $1,000 is required and an Early Repayment Adjustment may apply. Interest-only payments If you have chosen an interest-only period for your Go Home Loan repayments, you will need to make regular interest payments. As interest is accrued based on the daily balance, the actual interest amount charged will vary, depending on the number of days in the interest charging cycle.

| 21

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

TAKING MONEY OUT OF YOUR ACCOUNTS Go Floating Rate Loan Account Your Go Floating Rate Loan Account has a ‘borrowing limit’, which reduces over the term of your loan. You can redraw money out of your account as often as you like, as long as you stay within your reducing borrowing limit. This is called your ‘required balance’ and can be viewed under your loan details on Go Online or on your bank statement. Uncleared funds Funds from deposits made by cheque or electronic transfer are not available for you to redraw until the issuing bank has cleared these funds. This process may take up to five working days from the time the deposit is made to your account. Withdraw cash You can withdraw cash from your Go Floating Rate Loan Account 24 hours a day, seven days a week up to your ‘required balance’. You can withdraw your funds using your Go Card at the following locations: > ASB ATMs > Non-ASB ATMs – a fee will apply Please refer to the Go Home Loan Fees and Limits Guide. > EFTPOS (with the merchant’s agreement).

22 |

Bill Payments Bill Payments are ideal for paying irregular amounts on a regular basis, e.g. your insurance premiums, rates, energy and telephone bills. It is important that you take care to load correct payee details and payment amounts as once you have made a Bill Payment, it cannot be reversed. > Bill Payments can be made to any bank account in New Zealand (not overseas banks) > You can load a Bill Payment with a future payment date up to 90 days in advance > Bill Payments entered after 8.00pm will be processed the next business day > Bill Payments cannot be set up, altered or deleted on Go Online between 10.00pm and 3.00am, as the system is updated at this time > You must register for your Go Card before you are able to load or make Bill Payments > A standard daily limit applies to all Bill Payments; please refer to the Go Home Loan Fees and Limits Guide > Changes and cancellations can be made up to 5.00pm on the day before the date of the scheduled payment > The Netcode daily limit applies when you add or alter self-selected Bill Payments (see page 24); please refer to the Go Home Loan Fees and Limits Guide > A Bill Payment cannot be cancelled or reversed after the payment has been made.

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Setting up new payee details There are two types of payees 1 Pre-registered payees A pre-registered payee is a company or organisation, such as power companies, financial institutions, telephone companies, or district/city councils, that you may wish to make regular payments. A search feature is included on the Bill Payment set-up screen to help you select the pre-registered Payee Authority(ies) you wish to load. Please ensure you have a recent invoice or account from the payee (e.g. your telephone bill), as you will need to include your account number or other details, like name or invoice number, as reference information. How to set up a Bill Payment to a pre-registered payee Note: New Bill Payments cannot be set up by Go Phone.

Click the Bill Payments button on the Main Menu, then click the New Bill Payment Authority button. Type the name of the company you wish to pay in the search box, and this will bring up a list of pre-registered payees for you to choose from. > Select the pre-registered company you wish to pay. > Enter any reference numbers to appear on the payee’s bank statement in the Particulars, Code and Reference fields.

| 23

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

2 Self-selected payees A self-selected payee is a payee who is not included on the pre-registered list, but may be an individual, company or organisation that you may also want to pay regularly, e.g. doctors, lawn-mower contractors, personal accounts held at another bank, etc. In order to set up a self-selected payee, you will need to obtain the individual, company or organisation’s bank account number and any other reference information they may need to recognise the payment as coming from you, such as your account number with them. How to set up a Bill Payment to self-selected payee Note: New Bill Payments cannot be set up by Go Phone.

> Click the Bill Payments button on the Main Menu, then click the New Bill Payment Authority button. > If the payee is not on our pre-registered payee list, you may enter their details by clicking on Add Self Selected Payee Authority > Enter the payee’s bank account number, which will be 16 digits long, e.g. account number 123236 123456 01 would be entered in the following format: Bank (two digits only)

Branch (four digits only)

Account (seven digits only)

Suffix (three digits)

12

3236

0123456

001

> Enter any reference numbers to appear on the payee bank statement in the Particulars, Code and Reference fields. Note: A standard daily limit is applied to all Bill Payments made via Go Online. Please refer to Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz for daily limit details.

24 |

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Changing or removing payee details Bill Payments button on the Main Menu, then choose the > Click the View / Alter / Delete option, and follow the screen instructions. Note: If you are making changes to the payee’s account number, you will need to delete the current payment and reload a new payment. Please ensure there are no future-dated Bill Payments set up to the payee you wish to change.

Making a Bill Payment Once the Bill Payment Authority has been set up, you can choose which account suffix you wish to pay from, the amount you wish to pay and when you want to pay, up to 90 days in advance (excluding non-working days). Your bill will be paid on the assigned payment date, provided sufficient funds are available. > At the Main Menu, press 3 for ‘Bill and Automatic Payments’, then press 1 for ‘Bill Payments’, then press 1 again to ‘Make a Bill Payment’ and follow the instructions. > Click the button Bill Payments on the Main Menu, then choose the Make a Payment option, and follow the screen instructions. Cancelling an unmade Bill Payment Changes and cancellations can be made up until 5.00pm on the day before the scheduled payment. A Bill Payment cannot be cancelled or reversed after the payment has been made. > At the Main Menu, press 3 for ‘Bill and Automatic Payments’, then press 1 for ‘Bill Payments’, then press 2 again to ‘Make a Bill Payment’ and follow the instructions. > Click the button Bill Payments on the Main Menu, then choose the Delete a Payment option, and follow the screen instructions. We will be happy to help you set up, amend or cancel a Bill Payment if you require assistance. Note: A Netcode daily limit applies when you add or alter a self-selected Bill Payment. Please refer to Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz for fees and Netcode daily limit details.

| 25

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

IRD payments All types of payments to the IRD can be made through Go Online including the most common payments, such as PAYE tax deductions, GST, Income Tax or Provisional Tax, Child Support and student loans. In order to make a payment to the IRD through Go Online, you will need the tax type you are paying, your IRD number and the tax period end date for which you are paying. If you need any assistance with these details, you can contact the IRD on 0800 205 090 or visit www.ird.govt.nz > Click the IRD Payment button on the Main Menu, and then follow the instructions on the screen. For IRD payments only, the fields for ‘Particulars’, ‘Code’ and ‘Reference’ allow you to enter information that you want to appear on your statement, as a reference to the transaction. These fields are ‘free format’, and you can enter any information you like (please note each field is limited to 12 characters, except your reference field, which is limited to eight characters). Once the IRD payment has been set up, you can choose which account suffix you wish to pay from, the amount you wish to pay and when you want to pay, up to 90 days in advance (excluding non-working days).

eCheque eCheques are great for one-off payments, e.g. a mechanic’s or plumber’s bill, or paying money to a friend or family member. All you need is the account number and name of the person or company you want to pay. eCheque does not store the details of the person or company you want to pay, so you need to have their account details handy for each eCheque payment (even if you have made an eCheque payment to the payee previously). If you plan on paying a person or company on a regular basis, you should consider setting up an Automatic Payment (see page 28) or Bill Payment (see page 22). To make an eCheque, you will need to note the following guidelines: > eCheques can be made to any bank account in New Zealand (not overseas banks) > eCheques entered after 8.00pm will be processed on the next business day > A standard daily limit applies to all eCheques; please refer to the Go Home Loan Fees and Limits Guide > An eCheque cannot be cancelled or reversed after it has been made. > Click the eCheque button on the Go Online Menu > Enter the payee’s bank account number, which will be 16 digits long, e.g. account number 123236 123456 01 would be entered in the following format: Bank (two digits only)

Branch (four digits only)

Account (seven digits only)

Suffix (three digits)

12

3236

0123456

001

> Enter any reference numbers to appear on the payee bank statement in the Particulars, Code and Reference fields. > We will be happy to help make an eCheque, if you require assistance.

Note: A Netcode daily limit applies when you make an eCheque. Please refer to Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz for fees and Netcode daily limit details.

26 |

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Direct Debits Direct Debits are also ideal for making other regular payments, e.g. your insurance premiums, rates, energy and telephone bills. The amount may be varied by the company or organisation which you are paying money to. You will need to ensure that sufficient funds are available on the due date. To set up a Direct Debit, ask for a Direct Debit Authority from the company you want to pay money to. > Most Direct Debit authorities will have a panel similar to the example shown below. On some authorities, the bank and branch numbers are combined to form a six-digit number. Generally the account number field requires seven digits and the suffix field requires three digits, e.g. account number 123236 123456 01 would be entered in the following format: Bank (two digits only)

Branch (four digits only)

Account (seven digits only)

Suffix (three digits)

12

3236

0123456

001

> Complete any applicable reference and sign > Forward the original completed Direct Debit Authority to the payee company or organisation.

BANK

ASB BRANCH

BRANCH

Sovereign Home Loans

PO BOX

PO Box 33845

TOWN / CITY

Takapuna, Auckland 0740

1

2

3

4

5

6

0

1

2

3

4

5

6

0

0

1

| 27

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Automatic Payments Automatic Payments are ideal for making fixed regular payments, e.g. your gym membership, investment contributions or hire purchases. You have control over the amount and the frequency of payments. You need to ensure that sufficient funds are available on the due date. If the payments are likely to vary, a Bill Payment or Direct Debit may be more appropriate. Before setting up an Automatic Payment, obtain the bank account name and number of the person, company or organisation you want to pay money to. > Setting up Note: New Automatic Payments cannot be set up by Go Phone.

> Click the Automatic Payments button on the Main Menu, then choose the New Automatic Payments option and follow the screen instructions. New Automatic Payments cannot be set up on Go Online between 10.00pm and 3.00am. > Enter the payee’s bank account number, which will be 16 digits long, e.g. account number 123236 123456 01 would be entered in the following format: Bank (two digits only)

Branch (four digits only)

Account (seven digits only)

Suffix (three digits)

12

3236

0123456

001

> Enter any reference numbers to appear on the payee bank statement in the Particulars, Code and Reference fields.

Note: A standard daily limit is applied to all Automatic Payments made via Go Online.

> Complete an Automatic Payment Authority form. This is normally provided by the person or company you will be paying. Forward the signed and completed forms by mail to our PO Box address. > Changing or cancelling Changes and cancellations can be made at any time up until 5.00pm on the day before the scheduled payment. You cannot reverse or change an Automatic Payment after it has been made. > At the Main Menu, press 3 for ‘Bills and Automatic Payments’, then press 2 for ‘Automatic Payments’, then press 2 to ‘Alter an Automatic Payment’. You will then be connected with the Customer Care team.



> Click the Automatic Payments button on the Main Menu, then choose the View / Alter / Delete option and follow the screen instructions. > We will be happy to help you set up, change or cancel an Automatic Payment, if you require any assistance. Note: A Netcode daily limit applies when you add or alter an Automatic Payment. Please refer to Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz for fees and Netcode daily limit details.

28 |





MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

TRANSFERRING MONEY BETWEEN YOUR GO FLOATING RATE HOME LOAN ACCOUNTS If you have more than one Go Floating Rate Home Loan Account, you may transfer money between accounts at any time, provided you have sufficient funds available. This can be useful if you have separate loans for your own home and for rental properties. Note: You cannot transfer money between a Go Fixed Rate Home Loan and a Go Floating Rate Home Loan Account.

Transfers > Click the screen instruction.

button on the Main Menu, and then follow the

> At the Main Menu, press 2 for ‘Transfer funds’ and follow the instructions. >

Transfers may be made at all ASB ATMs. Simply choose the ‘Transfer’ option, and then follow the instructions on the screen. Transfers are unavailable at non-ASB ATMs. Please refer to the Go Home Loan Fees and Limits Guide for daily limits and details of any applicable fees that may apply.

Please refer to the Go Home Loan Fees and Limits Guide or www.sovereign.co.nz for Go Online daily transaction limit and Netcode daily limit details.

| 29

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

KEEPING TRACK OF YOUR TRANSACTIONS It’s important to manage your finances and to be aware of what funds are available to redraw. Remember that your ‘required balance’ reduces over time (see page 7), so you will not be able to redraw to your original loan amount. Refer to page 20 for information on credit balance Go Home Loans. Checking your Go Home Loan and funds available for redraw There are various ways to check your Go Home Loan balances and available funds. Remember that your Go Home Loan balance may not include transactions made during the last business day or any uncleared funds such as cheques and Automatic Payments recently deposited into your account. > At any ATM, choose the ‘Balances’ option, and then follow the instructions on the screen. Note: Some bank ATMs will give only your account balance, not your available funds for redraw. Note: You will be charged a fee if you request a balance at a non-ASB ATM. Refer to the Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz

> At the Main Menu, press 1 for ‘Account Balances’ and follow the instructions. You will first be told the current balance of your loan account, followed by available funds for redraw. > When you log on to Go Online, you will automatically arrive at the ‘Balances’ page. This will display the current balance of your Go Home Loan Accounts and available funds for redraw. As you navigate around Go Online, you can press the Balances button on the Main Menu to return to this page at any time.





Viewing loan details > From the

Balances

screen click on the Go Home Loan Account you wish to view.

> At the base of the list of transactions, there is a link ‘Click here to view the details of this loan’. > Our Go Home Loan Account details will be displayed.

30 |

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Reviewing recent transactions Review recent transactions to confirm that a Bill Payment or Automatic Payment has been made, to check if money has been paid into your account, or to get details of a Direct Debit. > At any ASB ATM, choose the ‘Mini Statement’ option, and then follow the instructions on the screen. This will print out the last 10 transactions made on the Go Home Loan account selected. Note: If a recent statement has been issued, your mini statement may show only the number of transactions since that recent statement was issued.

> Check the last 10 transactions on your Go Home Loan. At the Main Menu, press 4 for Past Transactions ‘Menu’, then press 1 to hear a list of the last 10 transactions, and follow the instructions. Note: If a recent statement has been issued, your transactions may only be the transactions since that recent statement was issued.

> Click the Statements button on the Main Menu, and then follow the screen instructions. Choose to print out your statements, or export them to Microsoft Money, Quicken or another spreadsheet application. Ordering a statement You will receive a regular Go Home Loan statement showing all transactions on your Go Home Loan Accounts for the statement period. Unless you specify otherwise, we will forward regular statements on your Go Floating Rate Home Loan ‘monthly’ and your Go Fixed Rate Home Loan ‘quarterly’. In addition to regular statements, you may order a statement on any Go Home Loan at any time. This will show details of all transactions made since the last statement date. > At any ASB ATM, choose the ‘Order Statement’ option, and then follow the instructions on the screen. > At the Main Menu, press 5 for ‘Other Financial Services’, then press 4 to order a statement, and follow the instructions. > From the

Balances

screen click on the

Statements

button.

> Select the Go Home Loan Account and statement period required.

| 31

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Statement suppression By choosing ‘Statement Suppression’, you will stop receiving paper statements. They can be accessed by using Go Online. Statement suppression is not available for loans that are in the name of a company. Statement suppression terms and conditions apply. > From the

Balances

screen, click on the My Details button.

> Click on the Statement Maintenance button and tick the boxes for the statements that you would like to suppress. Ordering duplicate statement copies > You may order duplicate copies of statements by phoning the Customer Care team. A duplicate statement fee applies for each statement ordered.

32 |

Refer to the Go Home Loan Fees and Limits Guide or www.sovereign.co.nz for details.



MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Understanding your statement We have designed your Go statement to be as clear and as informative as possible. Here’s what your regular Go Home Loan statement might look like...

Sovereign Home Loans Sovereign House 74 Taharoto Road, Takapuna, Auckland 0622

Your Go account number. Each of your Go Home Loan accounts will have a different suffix.

-

PO Box 33 845, Takapuna Auckland 0740 -

YOUR GO HOME LOAN STATEMENT

Telephone +64 9 487 9994 Fax +64 9 488 3951 Freephone 0800 500 174 Freefax 0800 363 565 -

homeloans@sovereign. co.nz www.sovereign.co.nz

If you have made payments above the minimum loan repayment amounts, you will have funds available for redraw.

home loan number statement period statement number

A and B Sample 123 Sample Street Sample Suburb SAMPLETON 1234

99-9999-9999999-99 10 June 2006 - 10 July 2006 1 Page 1 of 2

A summary of the deposits, withdrawals and interest charges made during the statement period.

your home loan summary opening balance...................................................................................................................... $100,000.00 total payments in. ......................................................................................................................... $2,300.00 total payments out (including interest charges)............................................................................. $1,020.00 closing balance..........................................................................................................................$98,720.23 required balance*1..................................................................................................................... $99,520.70

funds available for redraw as at 10 July ( i.e. required balance minus closing balance)...................... $800.47 interest saved during the statement period*2.......................................................................... $21.02 *1 required balance is the amount which would be owing on the last day of the statement period if all loan instalment amounts from the commencement date of the loan have been paid on due date. *2 this amount is the difference between the amount of interest you would have paid and the amount you actually paid during the statement period.

summary of your home loans with us account

interest rate as at 10 July

balance as at 10 July

instalment amount

By making extra repayments you can make interest savings. The savings shown are for this statement period only, however, interest savings over the full life of the loan can be substantial.

next payment due

Floating...........................7.75% p.a......................$98,720.23.....................$400.00..................28 August 06 Fixed 12 Months.............7.20% p.a......................$22,000.35.....................$193.35............ 16 September 06

interest rates applicable during the statement period

This shows that you also have a Go Fixed Rate home loan account. You will receive a separate statement for this loan.

Sovereign Group Limited – Sovereign Limited – Sovereign Assurance Company Limited – Sovereign Services Limited – Sovereign Financial Services Limited – Sovereign Superannuation Trustees Limited – Franchise Services (NZ) Limited – The Colonial Mutual Life Assurance Society Limited ACN 004 021 809 Incorporated in Australia

2595 0513

10 June – 28 June.........................................................................................................................7.50% p.a. 29 June – 10 July...........................................................................................................................7.75% p.a.

This shows that the interest rate for this loan changed during the statement period.

| 33

MAKING TRANSACTIONS ON YOUR GO HOME LOAN ACCOUNTS

Sovereign Home Loans Sovereign House 74 Taharoto Road, Takapuna, Auckland 0622 -

PO Box 33 845, Takapuna Auckland 0740

YOUR GO HOME LOAN STATEMENT

-

Telephone +64 9 487 9994 Fax +64 9 488 3951 Freephone 0800 500 174 Freefax 0800 363 565 -

This shows any Automatic Payment authorities currently set up, and the amount and date of the next payment for each.

homeloans@sovereign. co.nz www.sovereign.co.nz

A and B Sample 99-9999-9999999-99 10 June 2001 - 10 July 2006 Page 2 of 2

payment arrangements

This shows any Bill Payment authorities currently set up, and the amount and date of the last payment for each.

automatic payments payable to

frequencya

mount to be paid

next payment due

Sovereign Assurance....................Monthly.....................................$20.00.....................................20 July

bill payments

If you have a tenant you can get them to pay rent directly into your Go account.

34 |

payable to

frequencya

mount to be paid

next payment due

Telecom NZ.......................................01.........................................$50.00....................................18 June Visa Card..........................................02.........................................$200.00.......................... ...........9 July

transaction details datet

ransaction

10 June

Opening Balance...............................................................................................$100,000.00

payments out

payments in

loan balance

15 June

Salary A Sample........................................................................$400.00............. $99,600.00

18 June

Telecom NZ....................................................$50.00..........................................$99,650.00

20 June

Sovereign Assurance.....................................$20.00...........................................$99,670.00

25 June

Rent AB Smith...........................................................................$200.00............. $99,470.00

29 June

Salary A Sample........................................................................$400.00............. $99,070.00

2 July

Transfer to Fixed Loan 99 999 9999999 99...$50.00..........................................$99,120.00

3 July

Salary B Sample....................................................................$1,300.00..............$97,820.00

9 July

Visa Card.......................................................$200.00.........................................$98,020.00

10 July

Interest Charges to 10 July............................$500.23.........................................$98,720.00

10 July

Closing Balance...................................................................................................$98,720.23

Sovereign Group Limited – Sovereign Limited – Sovereign Assurance Company Limited – Sovereign Services Limited – Sovereign Financial Services Limited – Sovereign Superannuation Trustees Limited – Franchise Services (NZ) Limited – The Colonial Mutual Life Assurance Society Limited ACN 004 021 809 Incorporated in Australia

2595 0513

You can pay off your Go home loan faster by paying your income into your Go Floating Rate account.

You can set up Bill Payments to pay your regular bills such as your credit card and telephone.

MAKING CHANGES TO YOUR GO HOME LOAN ACCOUNTS You may elect to apply a fixed-rate term to any Floating Rate Go Home Loan at any time.

4

APPLYING A FIXED RATE As Fixed Rate Go Home Loans cannot be used to salary credit and redraw, we recommend that you retain at least a portion of your loan as a Floating Rate Go Home Loan at all times. (Please refer to page 6). > Contact your Sovereign Accredited Home Loan Adviser regarding the best combination of Floating Rate and Fixed Rate Go Home Loan facilities. > For details of current interest rates, refer to www.sovereign.co.nz > Contact the Go Home Loan Customer Care team for current interest rates or to apply a fixed-term rate to your Go Home Loan. Refer to the Go Home Loan Fees and Limits Guide or www.sovereign.co.nz for details of any applicable fees.

INCREASING FIXED RATE LOAN REPAYMENTS >

You may be charged an Early Repayment Adjustment if you repay a Fixed Rate Go Home Loan before the end of the fixed term. However, you can increase the regular repayment amount on your fixed-rate loan by up to an extra $1,000 per month and pay no Early Repayment Adjustment (please refer to page 9). Once you have increased your regular loan repayment, you must maintain this increased loan repayment and cannot decrease it for the remainder of the fixed-rate term.

LOAN TOP-UPS >

If you would like to borrow additional funds, you may apply for a loan top-up. Loan top-ups are subject to normal lending criteria and are available at our discretion. Contact your Sovereign Accredited Home Loan Adviser who will be happy to assist you with your top-up application.

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MAKING CHANGES TO YOUR GO HOME LOAN ACCOUNTS

LOAN REPAYMENT HOLIDAYS You may apply to suspend your loan repayments for up to three months. Because interest will continue to accrue on your Go Home Loan balance and be charged to your Go Home Loan Account during the holiday, your ‘required balance’ will increase to include the interest charged to your loan account. At the end of any holiday period, the amount of your minimum loan repayment will be adjusted and will increase to ensure that you continue to repay your loan off within your chosen term. We will notify you of your new minimum loan repayment amount prior to the expiry of the loan holiday. There must be a minimum of 24 months between the expiry of a loan holiday and the beginning of another. Loan repayment holidays are available at our discretion. Loan repayment holiday requests must be made in writing, must be signed by all parties to the loan including guarantors, and include the reason why a loan repayment holiday is required.

OTHER CHANGES TO YOUR LOAN As long as you have registered your Identity Password, we are able to action many common changes by phone including: > Change of repayment date > Change of repayment frequency (monthly or fortnightly) > Change of address details. Other changes may require signed confirmation of request and/or signing of new loan documentation. Some changes to your loan will result in a one-off interest-only payment on the next repayment due date. Thereafter, your regularly scheduled loan repayment will go back to its normal cycle. We will advise you of any additional or special requirements for any other changes at the time of your enquiry. > Contact our Customer Care team on 0800 500 174 from 8.00am–5.30pm Monday to Friday, to discuss any changes you would like to make. Please refer to www.sovereign.co.nz for Go Home Loan Administration Service Fees, which may apply to any changes to your loan.

36 |

MAKING CHANGES TO YOUR GO HOME LOAN ACCOUNTS

PASSWORD CHANGES > If you forget your Go Online Password, your Go Phone ID Code, Go Card PIN or your Identity Password, simply call our Customer Care team.

If you forget your Go Card PIN, we will cancel your existing Go Card and issue you with a replacement. Upon receipt of your new Go Card, you will be required to complete the registration process (see page 12) to select your new PIN.



As your Go Phone access code is the last 10 digits of your Go Card, if you lose your Go Card and are issued a replacement card, we will update your Customer Access Number accordingly.

> At the Main Menu, press 6 for 'Change ID Code' and follow the instructions. my details button on the Main Menu, select the change password > Click the button, and follow the screen instructions.

LOST OR STOLEN GO CARD >

Please notify us immediately if your Go Card is lost or stolen, if you think someone else has used your Go Card, or if you think someone else may know your Go Card PIN. You can report a lost or stolen card 24 hours, seven days by calling our Customer Care team on 0800 500 174.

If you forget your Go Card PIN, we will cancel your existing Go Card and issue you with a replacement. Upon receipt of your new Go Card, you will be required to complete the registration process set out on page 12 and select a new Go Card PIN. A replacement card fee will apply. Refer to the Go Home Loan Fees and Limits Guide or visit www.sovereign.co.nz for details. As your Go Phone access code is the last 10 digits of your Go Card, if you lose your Go Card and are issued a replacement card, we will update your Customer Access Number accordingly. T he use of your Go Card is subject to the Go Home Loan Account Terms and Conditions, which are available upon request from our Customer Care team.

| 37

COMPLIMENTS AND COMPLAINTS

Your feedback is very important to us, so we’d love to hear the positive experiences you’ve had with Sovereign. If we’ve let you down in some way, we’d like to know about it so we can do our best to resolve things.

38 |

5

Here are the ways you can go about giving us your feedback > Talk to your Sovereign Accredited Home Loan Adviser > Talk to us by phoning the Customer Care team on 0800 500 174 > Visit www.gohomeloan.co.nz and click on Contact Us to send an email to the Customer Care team. Our trained staff will attend to the matter and set in motion whatever action is appropriate to resolve your situation. If you remain dissatisfied with the way your complaint about the operation of your account has been handled, and are unable to gain a satisfactory resolution, then you can refer the matter to the Banking Ombudsman. The domestic toll-free number of the Banking Ombudsman is 0800 805 950, or the postal address is:

Office of the Banking Ombudsman

AMP House, 109-111 Featherston St PO Box 10573, The Terrace, Wellington.

NOTES

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DISCLAIMER The information contained in this brochure is of a general nature and is intended as a guide only, outlining some of the features and benefits provided by Sovereign’s Go Home Loans. All home loans are subject to our home loan lending criteria. Early repayment adjustments may apply. For loans with less than 20% equity a Low Equity Margin may apply. The lender is ASB Bank Limited via its nominee Mortgage Holding Trust Company Limited. The transactional account for Sovereign’s Go Home Loans is provided by ASB Bank Limited.

0800 500 174 SOVEREIGN.CO.NZ Sovereign House 74 Taharoto Road, Takapuna, Auckland 0622 PO BOX 33845, Takapuna, Auckland 0740 Telephone +64 9 487 9994 Fax +64 9 488 3951 Freephone 0800 500 174 Freefax 0800 363 565 [email protected] www.sovereign.co.nz

Customer Care Team Monday to Friday 8.00am–5.30pm Telephone +64 9 487 9994 (toll charges apply) Freephone 0800 500 174 (toll free within NZ) Registration Line > Go Card (ATM/EFTPOS Card) > Go Online (Internet Banking) > Netcode Monday to Friday 8.00am-5.30pm Telephone +64 9 487 9994 (toll charges apply) Freephone 0800 500 174 (toll free within NZ) Go Phone (Telephone Banking) 7 days, 24 hours Telephone +64 9 306 3221 (toll charges apply) Freephone 0800 269 269 (toll free within NZ) After hours Lost or Stolen Go Card Monday to Friday 5.30pm–8.00am Saturday, Sundays and Public Holidays all day Telephone +64 9 487 9994 (toll charges apply) Freephone 0800 500 174 (toll free within NZ)

2693 0516

ASB Branch Services Monday to Friday 9.00am–4.30pm Branch service fees apply. For further information of fees applicable to these services, please refer to our website: www.sovereign.co.nz or call our Customer Care team on 0800 500 174

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