PRODUCT SHEET

Cloud Communications

Global Presence Masergy enables global enterprises to operate all their domestic and international locations with a unified dial plan over a single call platform. Masergy’s global deployment model includes using regional Session Border Controllers (SBC) to peer with local Session Initiation Protocol (SIP) peering partners for access to in-country Public Switched Telephone Network (PSTN) connectivity. With this model, a single call platform handles all user and service profile management activities, as well as all call setup and routing duties across the globe. With Masergy’s Cloud Communications service, enterprises have access to not only Direct Inward Dial (DID) numbers in their home country, but to an ever expanding selection of DIDs around the globe. DID, also called Direct Dial-In (DDI) in Europe and Oceania, is a private line service offered by telephone companies to give each user or service its own unique telephone number. Users or services may be reached directly via this private line service over the PSTN. Masergy’s Cloud Communications clients can select from three international deployment options, depending on per country availability: 1. Global Office: • Complete in-country inbound and outbound telephony experience • Suitable for enterprises with a physical office • Hosted VoIP on an international scale 2. Global DID: • Inbound-only virtual DID service • Best when used as virtual number for inbound only. Should and not be used when the customer has actual presence in international countries where local in-country outbound calling is required 3. Global Gateway: • Local Enterprise Gateway (LEG) to Local PSTN • Custom solution with SIP gateway installed on premises at the remote location

1. Global Office Global Office is the complete in-country telephony experience. This service offers inbound DID/DDI and outbound termination capabilities. With Global Office, enterprises can benefit from in-country DID/DDI origination and termination at each of their domestic or international locations, while preserving the ability to use abbreviated dialing plans to call extensions at any of their global locations. Hosted IP telephones deployed in each country conform to the local dialing rules. For example, a Global Office phone deployed in London, sounds and operates like any other local phone service in London, while a phone deployed in a US office for the same customer, will sound and operate as expected by a US resident, thereby providing the user with a locally consistent experience. Masergy’s global Unified Communications as a Service (UCaaS) infrastructure design makes it possible to offer this level of integration, by deploying regional service components that international voice carriers cannot offer. Masergy will provide new DID/DDI numbers as required. Moreover, Masergy may port existing DID/DDI numbers from an existing carrier in accordance with that country’s regulations and restrictions. However, portability of each DID/DDI within a country must be evaluated and prequalified by Masergy. All hosted users or SIP trunking services outside of the US are offered globally with the same rates with the addition of following considerations in each country: 1. DID (DDI) fee per user for specific country of origin 2. Concurrent call path in/out of the country of origin 3. E911/Emergency services and directory fees, where applicable 4. Minutes of Usage (MoU) charges: a. On-Net Calls i. On-net calls refer to calls made to destinations within Masergy call platform, which includes all interoffice calling for multi-location enterprises. b. In-country Calls i. Calls made within a country to any land line are considered domestic and are included at no additional charge for fully hosted UCaaS users. Calls made within a country to any mobile or tariffed numbers are charged at the applicable rate. https://www.masergy.com/solutions/cloud-unifiedcommunications/international-rate-plans c. International Calls ii. Calls made outside of the country are considered international and are subject to international rates associated with the country of origin. https://www.masergy.com/solutions/cloud-unifiedcommunications/international-rate-plans d. Incoming calls i. There is no additional charge for incoming calls. Regular incoming calls are included with call paths. ii. Incoming toll-free calls are charged at the applicable rate.

Below is the current country list depicting Global Office service availability:

Global Office Inbound (DID Origination) and Outbound (Termination) Country United States Canada United Kingdom Norway Japan Sweden Denmark Ireland Germany Australia New Zealand France Netherlands Spain Switzerland Belgium Singapore Austria Italy Mexico

Available

Emergency Service

Directory Assistance

Incoming Toll-Free

Special Service Dial

CODEC

                   

  

  

 

N/A

G.711, G.729 T.38, RCF2833

NO

G.711, G.729 T.38, RCF2833

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

NO

G.711, RFC2833

NO

NO

NO

NO

G.711, RFC2833

              

NO

NO

NO

G.711, RFC2833

NO

NO

NO

G.711, RFC2833

NO

NO

NO

G.711, RFC2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

NO

NO

NO

G.711, G.729 RCF2833

2. Global DID Global DID is Masergy’s inbound DID origination service. Global DID provides geographically independent telephone numbers from around the world, enabling enterprises to expand their services globally. These services are delivered through a unique network that interconnects the local public switched telephone network (PSTN) in a growing selection of countries with a global IP backbone. Global DID is an inbound-only service. It is used to allow enterprises to receive calls from their international customers, vendors, and other stakeholders using a country-specific telephone number. Global DID is an overlay service for fully hosted Unified Communications as as Service (UCaaS) users and/or SIP trunks in any Global Office country. Global DID service is offered for a flat monthly fee with unlimited inbound traffic. Below are countries where Global DID service is available today:

Argentina

Germany*

Portugal

Australia

Greece

Puerto Rico

Austria

Hungary*

Romania

Bahrain

Ireland*

Russia

Belgium

Israel

Singapore*

Bulgaria

Italy

Slovakia

Canada

Japan

Slovenia

Chile

Latvia

South Africa

Colombia

Liechtenstein

South Korea*

Costa Rica

Lithuania

Spain

Croatia*

Luxembourg

Sweden

Cyprus

Malaysia

Switzerland

Czech Republic

Malta

Thailand

Denmark*

Mexico

Turkey*

Dominican Republic

Netherlands/Holland*

Ukraine

El Salvador

New Zealand

United Kingdom

Estonia

Norway*

United States

Finland

Panama

Venezuela

France*

Peru

Georgia*

Poland

*Customer is required to provide additional information to obtain numbers from these countries. Please check with your Masergy Sales Engineer for the most up to date requirements.

To deploy Global DID in a fully hosted UCaaS solution, the user must have “Alternate Number” feature. Alternate Number feature is available only in “Power” or “Executive” service packs. The user is required to have the persona of a Global Office country – created with a Global Office number. A Global DID would then be assigned as an “Alternate Number,” which would enable the user to receive calls from the Global DID number. All outgoing calls will be made from the Global Office country, with that country’s dialing rules in place. Similarly, in a SIP trunking scenario, the trunk must be assigned to a Global Office number and be identified as such. A Global DID number may then be assigned as one of the DIDs riding on the trunk for incoming service only. All outgoing calls will be made from the Global Office country, with that country’s dialing rules in place.

3. Global Gateway For many countries where Global Office product is not available but inbound DID and in-country termination is required, Masergy can deploy a Local Enterprise Gateway (LEG) on the premises of the international location subject to the country’s regulatory requirements. This design leverages Masergy’s Global MPLS backbone combined with local PSTN carrier to provide a global unified communications experience. The Global Connect option with Local Enterprise Gateway (LEG) deployment is only suitable for fully hosted UCaaS opportunities. The customer is responsible for establishing relationship with the local provider for PSTN services. Furthermore, the customer is responsible to order, procure, and maintain the local TDM circuit to receive local PSTN service from the local provider. Similar to Global Office service, enterprises with on-premises LEG can benefit from in-country DID origination and termination at each of their domestic and international locations while preserving the ability to use abbreviated dialing plans to call extensions at any of their global locations. With this model, a single call platform handles all user and service profile management activities as well as all call setup and routing duties across the globe.

Rev. 081516

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