Global market review of lingerie forecasts to edition

Global market review of lingerie – forecasts to 2020 2015 edition i Global market review of lingerie – forecasts to 2020 By Malcolm Newbery 2015 ...
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Global market review of lingerie – forecasts to 2020

2015 edition

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Global market review of lingerie – forecasts to 2020 By Malcolm Newbery

2015 edition July 2015

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Copyright statement © 2015 All content copyright Aroq Limited. All rights reserved. This publication, or any part of it, may not be copied, reproduced, stored in a retrieval system, or be transmitted in any form by any means electronic, mechanical, photocopying, recording or otherwise without the prior written permission of Aroq Limited. This report is the product of extensive research work. It is protected by copyright under the Copyright, Designs and Patents Act 1988. The authors of Aroq Limited’s research reports are drawn from a wide range of professional and academic disciplines. The facts within this report are believed to be correct at the time of publication but cannot be guaranteed. All information within this study has been reasonably verified to the author’s and publisher’s ability, but neither accept responsibility for loss arising from decisions based on this report.

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Table of contents Executive summary ...................................................................................................................................... 1 Product....................................................................................................................................................... 1 Market ........................................................................................................................................................ 1 Consumer .................................................................................................................................................. 1 Global lingerie market 2015 US$ and units ................................................................................................. 2 Global lingerie market estimate for 2020, US$ and units ............................................................................ 2 Product and marketing issues .................................................................................................................... 2 Branding and own label issues ................................................................................................................... 3 Distribution issues ...................................................................................................................................... 3 Supply chain............................................................................................................................................... 3 Mergers and Acquisitions ........................................................................................................................... 3 Chapter 1 Lingerie, the product perspective .............................................................................................. 4 Product definitions and lingerie product categories ..................................................................................... 4 Bra styling .................................................................................................................................................. 4 Briefs styling ............................................................................................................................................... 6 Other lingerie.............................................................................................................................................. 7 Chapter 2 Lingerie, the market perspective ................................................................................................ 8 Different types of lingerie retailer ................................................................................................................ 8 Retail market pricing segmentation ........................................................................................................... 11 The current retail marketing approach to lingerie collections..................................................................... 12 Chapter 3 Lingerie, the consumer perspective ......................................................................................... 14 Lingerie in the wardrobe, fashion and function.......................................................................................... 14 Brand and own label loyalty in a diverse product market .......................................................................... 14 Chapter 4 Lingerie, the supply chain perspective .................................................................................... 17 The standard routes to market .................................................................................................................. 17 Garment construction ............................................................................................................................... 19 The value added chain in lingerie ............................................................................................................. 19 Chapter 5 The world lingerie market, 2015................................................................................................ 21 Approach to quantifying the lingerie market .............................................................................................. 21 Geographical world regions ...................................................................................................................... 21 World retail headline lingerie sales figures, 2015 ...................................................................................... 22 World retail bra sales figures, 2015 .......................................................................................................... 23 World retail briefs sales figures, 2015 ....................................................................................................... 23 World retail other lingerie sales figures, 2015 ........................................................................................... 24 World retail lingerie figures by product category, 2015.............................................................................. 24 Chapter 6 The world lingerie market in millions of units, 2015................................................................ 26 World retail headline bras and briefs sales in units, 2015 ......................................................................... 26 World retail bra market sales figures in units, 2015 ................................................................................... 26 World retail briefs market sales figures in units, 2015 ............................................................................... 27 World retail bras and briefs unit sales figures as percentages, 2015......................................................... 28 Chapter 7 The world lingerie market, 2010................................................................................................ 29

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World retail headline lingerie sales figures, 2010 ...................................................................................... 29 World retail bra sales figures, 2010 .......................................................................................................... 29 World retail briefs sales figures, 2010 ....................................................................................................... 30 World retail other lingerie sales figures, 2010 ........................................................................................... 30 World retail lingerie figures by product category, 2010.............................................................................. 31 Chapter 8 The world lingerie market, 2020................................................................................................ 32 World retail headline lingerie sales figures, 2020 ...................................................................................... 32 World retail bra sales figures, 2020 .......................................................................................................... 32 World retail briefs sales figures, 2020 ....................................................................................................... 33 World retail ‘other lingerie’ sales figures, 2020.......................................................................................... 33 World retail lingerie figures by product category, 2020.............................................................................. 34 Volume growth in bras and briefs units ..................................................................................................... 34 Chapter 9 Timelines and growth percentages between key dates .......................................................... 36 Timeline ................................................................................................................................................... 36 Growth percentages ................................................................................................................................. 37 Chapter 10 Branding and own label issues in lingerie ............................................................................. 40 Historical brand and own label shares for lingerie ..................................................................................... 40 Branded and own label marketing and business approaches ................................................................... 41 Branded and own label pricing ................................................................................................................. 42 Modern marketing of lingerie .................................................................................................................... 44 Chapter 11 Distribution issues, including the internet, in lingerie .......................................................... 45 Simple distribution model, brands ............................................................................................................. 45 Simple distribution model, own label ......................................................................................................... 46 Internet distribution model, brands and own label ..................................................................................... 47 Complex distribution model, brands and own label ................................................................................... 47 Chapter 12 Supply chain issues in lingerie............................................................................................... 48 Modern derivatives of the standard routes ................................................................................................ 48 Modern manufacturing methods ............................................................................................................... 49 Supply chain timing for three process models ........................................................................................... 50 Supply chain timing for traditional luxury own label ................................................................................... 51 Supply chain timing for fast fashion own label .......................................................................................... 53 Supply chain timing for brands ................................................................................................................. 55 Chapter 13 Commercial and merger & acquisition issues ....................................................................... 57 Brands in the global lingerie market .......................................................................................................... 57 Mergers and acquisitions .......................................................................................................................... 57 Chapter 14 Trends to 2020 ......................................................................................................................... 59 Product and marketing ............................................................................................................................. 59 Branding and own label ............................................................................................................................ 59 The internet .............................................................................................................................................. 59 Supply chain............................................................................................................................................. 59 Mergers and acquisitions.......................................................................................................................... 60

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List of tables Table 1: Lingerie price segmentation for bras sold in the US, 2015 ........................................................................................... 11 Table 2: Exchange rates ........................................................................................................................................................... 21 Table 3: 2015 world lingerie market value by region (US$bn) ................................................................................................... 22 Table 4: 2015 world bra market value by region (US$bn).......................................................................................................... 23 Table 5: 2015 world briefs market value by region (US$bn) ...................................................................................................... 23 Table 6: 2015 world 'other lingerie' market value by region (US$bn) ......................................................................................... 24 Table 7: 2015 world lingerie percentage retail share by category/region ................................................................................... 24 Table 8: 2015 world bra market value and volume by region (US$bn, m’s units)....................................................................... 26 Table 9: 2015 world briefs market value and volume by region (US$bn, m’s units) ................................................................... 27 Table 10: 2015 world lingerie percentage market volume share by category/region .................................................................. 28 Table 11: 2010 world lingerie market value by region (US$bn) ................................................................................................. 29 Table 12: 2010 world bra market value and volume by region (US$bn, m’s units) ..................................................................... 29 Table 13: 2010 world briefs market value and volume by region (US$bn, m’s units) ................................................................. 30 Table 14: 2010 world ‘other lingerie’ market value by region (US$bn) ....................................................................................... 30 Table 15: 2010 world lingerie percentage retail share by category/region ................................................................................. 31 Table 16: 2020 world lingerie market value by region (US$bn) ................................................................................................. 32 Table 17: 2020 world bra market value and volume by region (US$bn, m’s units) ..................................................................... 32 Table 18: 2020 world briefs market value and volume by region (US$bn, m’s units) ................................................................. 33 Table 19: 2020 world 'other lingerie' market value by region (US$bn) ....................................................................................... 33 Table 20: 2020 world lingerie percentage retail share by category/region ................................................................................. 34 Table 21: World bra market value by region, 2010-2020 (US$bn) ............................................................................................. 36 Table 22: World briefs market value by region, 2010-2020 (US$bn) ......................................................................................... 36 Table 23: World 'other lingerie' market value by region, 2010-2020 (US$bn) ............................................................................ 37 Table 24: World total lingerie market value by region, 2010-2020 (US$bn) ............................................................................... 37 Table 25: 2010-2020 growth in world bra market by region (US$, units and % change) ............................................................ 38 Table 26: 2010-2020 growth in world briefs market by region (US$, units and % change) ........................................................ 39 Table 27: Branded, own label and anonymous apparel retail value market shares by region, 2008-2015 ................................. 40 Table 28: Branded, own label and anonymous lingerie retail value market shares by region, 2008-2015 .................................. 41 Table 29: Branded and own label bra price architecture, for garments sold in USA and Western Europe (all priced in US$) ..... 43

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List of figures Figure 1: Lingerie’s pricing and channel matrix ......................................................................................................................... 10 Figure 2: Brand and own label price points ............................................................................................................................... 15 Figure 3: Producer to consumer supply chain ........................................................................................................................... 17 Figure 4: Fashion industry supply chain .................................................................................................................................... 19 Figure 5: Traditional branded lingerie distribution...................................................................................................................... 45 Figure 6: Fashion industry supply chain .................................................................................................................................... 48 Figure 7: Traditional or luxury own label calendar ..................................................................................................................... 51 Figure 8: Fast fashion own label calendar ................................................................................................................................. 53 Figure 9: Branded calendar ...................................................................................................................................................... 55

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Executive summary Product The scope of this report covers the main lingerie groups, bras, briefs and other lingerie. Other lingerie is composed of daywear, nightwear loungewear and shapewear. The main styling features of bras and briefs are explained, both as constructions and also taking account of changing nomenclature for marketing purposes. No attempt has been made to sub-segment other lingerie because of its diversity. Nor has a market estimate been made in units.

Market As for most apparel, the sale of lingerie to consumers is either by retail own label or retail sale of brands. Own label involves the retailer taking responsibility for design and product development. Hence buying brands is a simpler task. The purchase of brands is concentrated in the independent boutique and department store sector, and, these days, on the internet. On the whole, brands retail at higher prices than own label merchandise. Segmenting the lingerie market by pricing bands: 

the three top bands, high, luxury and upper account for XX% of value but only XX% of volume



the lower brands and top own label band accounts for XX% of value but only XX% of volume



mass own label accounts for XX% of value but only XX% of volume



and the bottom (budget) own label band accounts for XX% of lingerie value but an immense XX% of lingerie volume

Consumer The consumer has been offered a very wide and diverse product mix, more so in the lingerie sector than in most other apparel groups. The consumer is also offered a wider choice of brands and own label retailers selling lingerie than in other apparel sectors. Nevertheless, consumers appear to be staying loyal to brands, which an industry expert attributes to fit and exclusivity.

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Chapter 1 Lingerie, the product perspective Product definitions and lingerie product categories This is the seventh edition of just-style’s report on the lingerie market. The first was ten years ago. Most readers will already be familiar with this product category and its subsets, but some will not. The product offer is composed of three major groups: 

Bras



Briefs



Other lingerie, daywear, nightwear loungewear and shapewear

These definitions were originally taken from a Textile Outlook International report which explained the groups as follows: 

bras are garments to support and shape the breasts, in a wide variety of styles



briefs (in the USA, panties) are garments worn from waist to thighs in a wide variety of styles



daywear includes camisole tops, skirt slips, and some loungewear



nightwear is obvious, but will include garments such as bed and bath robes, and some loungewear



shapewear is intended to firm and shape the body, and includes bodies, teddies, corsetry, and girdles

Bra styling When it comes to the marketing of bra styling, most of the larger branded catalogues put their bra offerings into one of four generic categories. They are: 

Underwired



Padded



Soft



Sporty

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Chapter 2 Lingerie, the market perspective Different types of lingerie retailer Across the whole apparel industry, the retail distribution of clothing is composed of two basic approaches: 

retailers who sell manufacturers’ brands, although the brand may not do the manufacturing itself (see later Chapters in the report)



retailers who sell their own label merchandise, under the retailer’s own name or a made up name

The fundamental differences between the two approaches are that for own label the retailer has to: 

design the garment



choose the fabric and source it



produce illustrations, specifications, and measurement charts against which the garment will be manufactured



choose a manufacturer and negotiate the price at which the garment is bought



manage the supply chain and ensure that the manufacturer produces and ships on time and to the required quality

For retailers selling manufacturer brands the tasks are simpler. They merely have to choose the brand, buy what they want from the brand collection at the brand’s wholesale price and wait for delivery. This distinction is approach but also about scale. A single boutique can buy a very small quantity, often as little as forty units, from a brand. A single boutique cannot contemplate forty units of own label. No supplier would be prepared to make the garments in such small quantities. To be in the own label business, the retailer requires a critical mass, which is most easily expressed as a minimum number of branches of the own label chain. These methods of selling to the consumer also determine the different retail channels through which lingerie is sold: 

Department stores 3

Chapter 3 Lingerie, the consumer perspective Lingerie in the wardrobe, fashion and function Do women buy more lingerie than they need? Clearly they do. If women bought purely what was required to wear as an undergarment, based on wearing life and the washing cycle, they would probably have three bras and five briefs in their wardrobe. The concept of garment consumption ceilings fails to take account of women’s emotional reactions to style and colour decisions, such as: 

style; this style looks right under these clothes



colour; can’t wear black briefs under flimsy white skirt

Professionals in the fashion industry know that this concept does not work. For the developed world, lingerie brands have estimated what quantities of lingerie the average woman will have in her wardrobe. It is quite similar for the USA and for Western Europe. The average woman buys two bras and five pairs of briefs per year. She has in her wardrobe between five and eight bras, and ten to fifteen pairs of briefs. Lingerie purchasing psychology influences the numbers of pieces that women with enough personal disposable income will have in their wardrobes.

Brand and own label loyalty in a diverse product market As mentioned in the previous Chapter there are a multitude of brands. They also address different fashionability levels. Because they tend to congregate at specific price points, women mix and match their brand purchases depending on what they are prepared to pay for a garment which may have a short life.

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Chapter 4 Lingerie, the supply chain perspective The standard routes to market Until fairly recently, there was a well understood, and religiously followed, approach to delivering apparel, including lingerie, to the consumer. It is shown graphically in Figure 3. Figure 1: Producer to consumer supply chain

Source: just-style

It has previously been mentioned (Chapters 2 and 3), that lingerie has remained more a preserve of brands than most other apparel categories. In the developed world, the percentage of lingerie by 5

Chapter 5 The world lingerie market, 2015 Approach to quantifying the lingerie market Lingerie is sold to female consumers through retail shops, and increasingly these days, through internet sales. Consequently, the standard method of quantifying the market is to value it at retail prices, the price the consumer pays. Also as is normal just-style methodology, all figures are quoted in US$ (dollars). The exchange rates used are those applying according to the London Financial Times on Tuesday 19th May 2015. They are given below as Table 2.

Table 1: Exchange rates

US$ Euro (€) GBP (£) China (CNY)

US$

Euro (€)

GBP (£)

China (CNY)

X 1.12 1.55 0.16

0.89 X 1.38 0.14

0.64 0.72 X 0.1

6.25 7.14 10.02 X Source: Financial Times

As this is the seventh edition of just-style’s report on lingerie, the figures for retail sales in 2015 are based upon reviewing and adjusting the previous edition. Forecasts have been made up to 2020, which are those believed to be the most likely at the point of writing.

Geographical world regions Some changes have been made to the manner in which the world has been divided geographically. All previous editions considered not just the geography, but the manner in which consumers behaved, their wealth and therefore their propensity to consume. So, for instance, Japan and South Korea were treated as a separate region from the rest of Asia. As wealth, disposable (spending) income and attitudes to what are fundamentally Western female garments change, it becomes necessary to change geographic regions. The changes to the regions are: 

North America: no change. Although Mexico is officially part of North America, for economic, culture and fashion reasons, it has been placed in South America

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Chapter 6 The world lingerie market in millions of units, 2015 World retail headline bras and briefs sales in units, 2015 It is important to reiterate that the lingerie market is not homogenous. It is not possible to aggregate unit sales of bras, briefs and other lingerie categories which have completely different average prices from each other. So, therefore, in the tables in this Chapter, it is just the world bras and briefs markets which are quantified in millions of units for the current year of 2015. The lingerie market in 2015 is worth US$XX, of which: 

Bras comprise US$XX, and account for XX units



Briefs comprise US$XX, and account for XX units



Other lingerie (daywear, shapewear, loungewear, nightwear) comprises US$XX and accounts for somewhere between XX and XX units. just-style cannot be more precise than this, because of pricing extremes between garments

World retail bra market sales figures in units, 2015 In Table 8, the world bra market is broken down from US$ billions value for the current year of 2015, into millions of bra units.

Table 2: 2015 world bra market value and volume by region (US$bn, m’s units) World total

North America

Europe and Turkey

Asia

South America

Rest of the World

US$bn Average US$ retail price Units ms Source: just-style

The bra market is worth US$16.41bn at retail values. This is 55.6% of the lingerie total. Historically the value of the global bra market has been a little more than half of the lingerie total. Of that total: 

Europe is the largest continent by value, but the second largest in unit terms. Western Europe has the highest prices, but the addition of Eastern Europe and Turkey depresses the average price to US$XX 7

Chapter 7 The world lingerie market, 2010 World retail headline lingerie sales figures, 2010 In Table 11, the world lingerie market is quantified in US$ billions value for 2010. The world total of US$XX is virtually unchanged from the just-style 2013 edition.

Table 3: 2010 world lingerie market value by region (US$bn) World total

North America

Europe and Turkey

Asia

South America

Rest of the World

US$bn Source: just-style

In 2010, Europe and North America combined accounted for XX% of the world total. By 2015, this had fallen to XX%. In macro-economic terms, this is quite a significant change.

World retail bra sales figures, 2010 In Table 12, the world bra market is quantified in US$ billions value for 2010.

Table 4: 2010 world bra market value and volume by region (US$bn, m’s units) World total

North America

Europe and Turkey

Asia

South America

Rest of the World

US$bn Average US$ retail price Units ms Source: just-style

The bra market was worth US$XX at retail values. By 2015, it had only risen to US$XX. Its percentage of the total lingerie market in 2010 was XX%. By 2015 it had fallen to XX% as a result of two factors: 

the growth of the Asian market which is skewed towards briefs



the decline of bra purchases as developed country populations age

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Chapter 8 The world lingerie market, 2020 World retail headline lingerie sales figures, 2020 Naturally, just-style readers will be more interested in what will happen to the world lingerie market, than what has happened historically. So, in this Chapter the crystal ball is taken out, dusted off, and given its opportunity to predict the future of the lingerie industry to 2020. In Table 16, the world lingerie market is quantified in US$ billions value for 2020. The world total of US$XX represents a welcome return to value growth of 3.8%

Table 5: 2020 world lingerie market value by region (US$bn) World total

North America

Europe and Turkey

Asia

South America

Rest of the World

US$bn Source: just-style

By 2020, the percentage share held by Europe and North America combined will be XX% of the total. The decline of the developed world will continue.

World retail bra sales figures, 2020 In Table 17, the world bra market is estimated in US$ billions value for 2020.

Table 6: 2020 world bra market value and volume by region (US$bn, m’s units) World total

North America

Europe and Turkey

Asia

South America

Rest of the World

US$bn Average US$ retail price Units ms Source: just-style

The bra market will be worth US$XX. In 2015, it was worth US$XX. But its percentage of the total lingerie market will continue to decline. In 2010 it accounted for XX%. By 2015 it had fallen to XX%. By 2020, it is predicted to be XX% as a result of the two factors mentioned earlier: 

the growth of the Asian market which is skewed towards briefs consumption

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Chapter 9 Timelines and growth percentages between key dates Timeline As is just-style’s normal practice, a timeline has been produced for all the intervening years between the key dates for this edition of 2010, 2015 and 2020. These timeline estimates are in US$ values, and are further sub-analysed between the continent regions. The timeline is shown in Tables 21 to 24, which split up the lingerie total into: 

World bra market in US$bn, Table 21



World briefs market in US$bn, Table 22



World ‘other lingerie’ market in US$bn, Table 23



World total lingerie market in US$bn, Table 24

Table 7: World bra market value by region, 2010-2020 (US$bn) 2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

World total North America Europe and Turkey Asia South America Rest of the World Source: just-style

Table 8: World briefs market value by region, 2010-2020 (US$bn) 2010

2011

2012

2013

2014

2015

2016

2017

2018

2019

2020

World total North America Europe and Turkey Asia South America Rest of the World Source: just-style

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Chapter 10 Branding and own label issues in lingerie Historical brand and own label shares for lingerie In a previous edition of just-style’s lingerie report, the author interviewed Pamela Scott, the long serving editor of Underlines, part of the European Network Dessous Group of trade magazines. At that time, she made a strong defence for the argument that branded lingerie stood a better chance of surviving against own label chains than many other apparel merchandise categories. Up to a point, she was correct. Table 27 shows the just-style estimate of brand, own label, and anonymous (no label) apparel merchandise for 2008, 2010 and 2015.

Table 9: Branded, own label and anonymous apparel retail value market shares by region, 2008-2015 All apparel

% share of value Sales method

North America

Europe and Turkey

Asia

South America

Rest of the World

2008 Brand Own label Anonymous 2010 Brand Own label Anonymous 2015 Brand Own label Anonymous Source: just-style

The lessons to be learned from these estimates are that: 

brand shares are static or declining in the developed world



brand shares are growing in the other regions



own label is growing everywhere



anonymous is declining everywhere, as organised retail grows

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Chapter 11 Distribution issues, including the internet, in lingerie Simple distribution model, brands The advent of the internet, plus the addition of selling on more than one platform, often referred to as multi-channel, has radically altered the role of distribution. This applies to lingerie in exactly the same manner as to any other merchandise category. The changes can be explained, by first looking at a traditional distribution model, and then adding the extra complexity.

Figure 2: Traditional branded lingerie distribution

Source: just-style

The Figure is explained as follows: 

suppliers, anywhere in the world, manufacture the lingerie for the brand



the lingerie is packed in cartons each of which contain a quantity of units of one style in one colour in one size



shipping is arranged from the supplier to the brand’s warehouse 12

Chapter 12 Supply chain issues in lingerie Modern derivatives of the standard routes In its simplest linear form, the standard route is a straight line in which: 

consumer buys from retailer



retailer buys from brand or wholesaler



brand/wholesaler buys from manufacturer



manufacturer buys from fabric supplier

This is shown graphically in Figure 6.

Figure 3: Fashion industry supply chain

Source: just-style

Sometimes suppliers “jump-over” the linear progression: 

fabric suppliers deal directly with a brand, or own label retailer (yellow arc)



manufacturers go directly to own label retailers (burgundy arc)

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Chapter 13 Commercial and merger & acquisition issues Brands in the global lingerie market There are hundreds (possibly thousands) of lingerie brands around the world. Most of them are relatively small. It is quite difficult to build up a large and international brand because the marketing costs of product and customer development are substantial. The lingerie industry is affected by the management theories of Michael Porter. His main contribution to strategic management teaching was the five forces theory. What the five forces theory argues is that there are some industries where entry and exit barriers are low. It is easy and cheap to enter. It is also easy and cheap to exit if the business is unprofitable or performing poorly. The opposite is the case for the lingerie brand industry. It is expensive to enter because, although design is relatively cheap, marketing costs are high. It is also expensive to exit, because of the productive, financial and intellectual capital assets that have been built up. This means that the other two elements of Porter – buyer and supplier power – come into play, encouraging merger and acquisition activity.

Mergers and acquisitions As a result of the above, larger brands are rarely created from scratch, especially not in the economic climate that has prevailed since the financial crisis of 2007-2008. The most significant examples of company buying and selling in the last twenty years have been: 

the addition by Sara Lee (the cakes to hosiery conglomerate) to its stable of US brands of which Hanes was the largest, of no less than six European brands between 1996 and 1999. They were Dim, Gossard, Berlei, Lovable, Elbeo and Nur Die



the divestment by VF Corporation (once upon a time the lingerie specialist Vanity Fair) of its entire Intimates Division. The buyer was Fruit of the Loom, part of Warren Buffet’s investment giant, Berkshire Hathaway



the sale by Sara Lee in 2007 of its European brands (see bullet one above) to a private equity company Sun Capital Partners

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Chapter 14 Trends to 2020 What can retailers, brand marketers, supply chain specialists and financial entrepreneurs learn from this report to inform their future business decisions? just-style suggests the following.

Product and marketing Retailers, except the lingerie specialists, can and should keep their ranges narrow. They should concentrate on being good as something, be it comfort, up to date fashion, sport or sexy glamour, rather than be average or poor at everything. Brands have little choice but to continue to offer a plethora of either sub-brands or themed ranges to cope with the consumers’ expectations, as outlined earlier in the report.

Branding and own label Unlike most other apparel sectors, it will be possible for brands and branded retailers to survive the onslaught of the own label giants. The weapons to be employed are range breadth (see above) fit and brand loyalty.

The internet If you are not already on it, you have missed the boat. If you are, you need to address very carefully the order taking and fulfilment processes and their efficiencies. The industry now knows how to do multi-channel. It does not know how to do it well.

Supply chain It is rapidly becoming not a matter of where you source, but how you source. This is well illustrated by a recent (Monday 18th May 2015) remark from Leonie Barrie, Managing Editor, just-style: “New insight suggests that instead of focusing on where their products are made and moving production to lower cost countries and regions, companies should instead pay more attention to how they are made.”

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