GET TO KNOW THE BEST CONNECTION. With TWC Home WiFi, the whole family can be online at the same time, from almost anywhere in your home

INTERNET GET TO KNOW THE BEST CONNECTION CONNECTING WITH TWC HOME WIFI With TWC Home WiFi, the whole family can be online at the same time, from almo...
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INTERNET GET TO KNOW THE BEST CONNECTION

CONNECTING WITH TWC HOME WIFI With TWC Home WiFi, the whole family can be online at the same time, from almost anywhere in your home. SELECT A LOCATION For optimal performance on your WiFi devices, place your Wireless Gateway (modem & wireless router) in a central and open location. For activities that require the fastest speeds like gaming and streaming, a wired Internet connection is most reliable. DO place up high

DO place in central location

DO place in open space

HDTV

DON’T place in a media center or closet

DON’T place behind a TV

DON’T place near wireless/ radio signals

CONNECT YOUR DEVICES Be sure to save your network name and password in the back of this brochure and keep in a safe place for future reference. 1. Ensure the WiFi connection on your device is turned on. 2. In your device’s WiFi settings, select your network name. 3. Enter your network password. 4. Confirm you’re connected by browsing.

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HOME WIFI ®

INTERNET

PERSONALIZE YOUR SETTINGS From a simple network name and password change, to adjusting advanced channel and device settings, you can do it all online through your Wireless Gateway. The Wireless Gateway username and passcode are different from your WiFi network name and password. If you can’t locate them, check twc.com/wifisettings. 1. Type http://192.168.0.1 in your browser. 2. Enter the username and passcode for the Wireless Gateway. 3. Select from the menu options to make changes.

Wireless Gateway Menu BASIC ADVANCED Home

ADVANCED Set Password

WPS Wizard

Apply

Cancel

Setup Security

Old Password

Administration

Set Password

Set Password

Repeat New Password

Wireless Channel Wireless AP Advanced Setup

Help Center

Show/Hide Help Center

QUICK TIPS • Limiting your home to one wireless network will reduce interference and connection issues on your devices. • If you’re using our latest dual band Wireless Gateway and new devices, turning off the 2.4 GHz channel and 802.11b broadcast may improve your device’s WiFi speed. • Rebooting your Wireless Gateway on occasion (unplug, wait, plug in) will prompt your equipment to rescan your network, and update with the best channel to broadcast as needed. • TWC Home WiFi speeds may be limited by your devices, signal interference, dwelling obstructions and other dynamics.

QUESTIONS? QUESTIONS? We’re We’re here here to to help help online online or or by by phone, phone, 24/7. 24/7.

Go Go to to twc.com/help twc.com/help for for live live chat chat and and much much more. more. Call Call 643-2100 1-800-TWC-HELP to talk with to talk a helpful with arepresentative. helpful representative.

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INTERNET

TWC WIFI ®

CONNECT TO TWC WIFI ® HOTSPOTS FOR FREE If you’re connected at home with Extreme or higher Internet, then you can connect to free TWC WiFi® Hotspots nationwide when you’re on-the-go. Connect with unlimited access at over 400,000 locations nationwide, including over 2,400 throughout the state, and save your cellular data. ACCESS MORE HOTSPOTS Depending on your location, you can access one of the following WiFi networks: • TWCWiFi – our primary network that also offers guest access • TWCWiFi-Passpoint – our most secure network • CableWiFi – when you don’t see TWCWiFi • Boingo Hotspot – at many airports

CHECK YOUR USAGE AND SAVINGS You can check your data usage, and estimate how much you’re saving on your cellular data plan by connecting to TWC WiFi® Hotspots. Use the WiFi Finder app or sign in to My WiFi at twc.com/mywifi.

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TWC WIFI ®

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CONNECT YOUR DEVICES AUTOMATICALLY There are three ways to automatically connect to our networks. You will need your TWC ID and password the first time you sign in, then your devices will auto-connect when in range. • Sign in to twc.com/mywifi and register all your devices to connect to the TWCWiFi network when you’re in range • Download the latest version of our WiFi Finder app. Save your credentials to access TWCWiFi-Passpoint, as well as any Boingo Hotspot available in airports • Select one of the WiFi networks shown on page 16 when you’re on-the-go, open a browser and follow sign-in prompts

Download the FREE TWC WiFi® Finder app from the Apple® App Store or Google Play™ Store or at twc.com/apps to easily locate and connect to hotspots. Free to use with your service. You’ll need your TWC ID to access. Visit twc.com/twcid to learn more.

Compatible with Apple ® iPhone,® iPod touch,® iPad ® and Android ™ smartphones and tablets.

TO LOCATE HOTSPOTS To find hotspots in your area and nationwide, check out our WiFi coverage map at twc.com/wificoverage. You can also download the latest version of our FREE WiFi Finder app. For support or to learn more about using TWC WiFi® Hotspots, visit twc.com/wifisupport.

TWC WiFi® is available to residential Time Warner Cable Internet customers with Extreme Internet or above. Coverage is not available in all areas. Subject to change without notice. Some restrictions apply. Passpoint is a trademark of WiFi-Alliance. Boingo is a registered trademark of Boingo Wireless, Inc.

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INTERNET

EMAIL

USING OCEANIC TIME WARNER CABLE EMAIL Enjoy convenient features such as an online address book, message sorting and tons of storage space. TO SETUP YOUR EMAIL ACCOUNT You will first need the pre-assigned Master email address and password. 1. Find instructions to Create New Sub User at twcc.com. 2. Click the Support link. 3. Click Internet >. 4. In the TWC Mail section, click on: Our step-by-step instructions. 5. Go to the Manage TWC Mail section. 6. Click “Create a new sub user”. Record your email and password in a secure place for future reference. Your email and password may be required to access additional features such as TWC WiFi,® apps, and more.

TO RESET YOUR PASSWORD 1. Visit pt.rr.com. 2. If you do not know your email password, select “I don’t know my email password” and follow the prompts. 3. Otherwise, select “I know my email password and I want to change it.” 4. Follow the prompts and then log in.

INTERESTED IN ONLINE SECURITY? CHECK OUT PAGE 16.

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EMAIL

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TO ACCESS YOUR EMAIL REMOTELY 1. Go to mail.twc.com. 2. Enter your email address and password and select LOG IN.

TO SET UP ADDITIONAL EMAIL ACCOUNTS 1. Go to selfcare.twcc.com and click on the SELF CARE button on the navigation bar. 2. Sign in with your primary email account and password. This is the email address you created during Registration. 3. Select USER MANAGEMENT, then click on CREATE A NEW SUB USER and follow the instructions on the next page.

POP ACCOUNT SETTINGS Account Type: POP or POP3 Incoming Mail Server: mail.twc.com Incoming Server – POP3 port: 110 Outgoing Mail Server (SMTP): mail.twc.com Outgoing Server – SMTP port: 587 Inbound & Outbound User Name: Enter full email address. For example: [email protected] [email protected] Inbound & Outbound Password: Email Password (same as Web Mail) SMTP Server Requires Authentication: Checked

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