Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

Goal/Objective/Strategy Goal B: By 2015, increase Gallaudet’s six-year undergraduate graduation rate to 50%. Objective 1: Create environment and support systems to encourage retention and successful completion. Strategy 5: Develop an effective early warning and intervention system (Starfish) to guide students through to graduation. Strategy Leader: Retention Coordinator, Jerri Lyn Dorminy Strategy Partners: Director of Academic Advising & TIP, Thelma Schroeder & Executive Director of GTS, Earl Parks (rep by: Kent Babson) Key Programs/Offices Involved: OAQ/Retention; Academic Advising; GTS; Athletics; International Programs; Office of Diversity and Equity; Student Success; Residence Life Tasks/Action Steps Responsibilities Proposed Resources* Timeline** (what will be done) (don’t forget to include assessment and evaluation processes)

(who will do it)

(funding, time, people, materials)

(by when? Month/day/year)

Work with StarFish consultants to review current/existing StarFish practices and determine next steps in improving practices and maximizing use of StarFish

Retention Coordinator

COSTS: Contract with Consultants: $10,000 StarFish License: $20,000 (January 2013)

Summer 2012-Fall 2013

UPDATE: During the Summer of 2012, we reviewed practices and identified key areas to address. The goals established with the Starfish team included: 1) Planning and goal setting phase. The primary goal was to identify and support atrisk students. 2) Implementation phase:

Collaborate with Director of Academic Advising and GTS StarFish Support Specialist

Developed Summer 2012.

Implemented Fall 2012. OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

develop a new early alert survey methodology, decide and implement new system raised flags (attendance and 3 or more flags). 3) Roll-out/launch phase: Develop a training plan, develop a communication plan. Implemented throughout Fall 2012/Spring 2013 and ongoing. 4) Evaluation phase: Analyze outcomes and refine the system if needed. Winter 2013. Improve faculty awareness, understanding, and use of StarFish

Fall 2012-Spring 2013; Fall 2013.

Winter 2013. In progress with Director of Academic Advising.

Retention Coordinator Director of Academic Advising Faculty Development Coordinator

Fall 2012; Spring 2013 Fall 2013; Spring 2014

UPDATE: Emails were sent to faculty at the start of each term/at the launch of each survey communicating about updates in Starfish and requesting their support. OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

Next steps: Identify additional means of reaching out/communicating with and training faculty outside of email.  Meeting with key faculty individually.  Attending Department meetings  Develop website modules in collaboration with GTS to train faculty  Other ideas?

Summer 2014

Train Faculty on Use of StarFish Retention Coordinator and (consider going to web/online Faculty Development modules) Coordinator Collaborate with Faculty Development to determine best strategies and timeline for addressing faculty training.

Improve key Student Support Services awareness, understanding, and use of StarFish.

Retention Coordinator Director of Assessment (Student Affairs)

Retention Coordinator Time Faculty Development Time Time during Faculty Development Week

Develop web/online training Summer 2014 Provide Workshops/Training in person: Annually August Fac Dev Week Annually Jan Fac Dev Week

Fall 2013; ongoing

OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

In order of priority: Academic Advising TIP Student Success Athletics International Programs Office of Diversity and Equity Residence Life

Train Staff on Use of StarFish (consider going to web/online modules)

Retention Coordinator and Faculty Development Coordinator and Director of Assessment/Student Affairs

Retention Coordinator Time Faculty Development Time

Develop web/online training Summer 2014 Provide Workshops/Training in person to key identified groups: Fall 2013 and ongoing

OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

Attend training seminars and workshops on methods for maximizing use of Starfish.

Retention Coordinator, Director of Academic Advising, GTS Support

Fall 2012; ongoing with consultant

UPDATE: Starfish offers various stadium training seminars. During 2013, the Retention Coordinator and GTS Support set up and invited members of the campus community to attend these seminars to learn about Starfish features.

Summer 2013

In November 2013, Retention Coordinator attending an all day workshop on Early Warning Systems (offered as part of CSRDE National Symposium). This workshop was the critical “ missing piece” for connecting the dots and making sense of the work that was needed.

November 2013

ACTION: Winter 2013, review original scope of action with Starfish Consultants and key stakeholders (Academic Advising) and use remaining time on contract to establish

Retention Coordinator

Winter 2013 (December 2013January 2014)

OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

new goals, communication plan, implementation plan, roll out/launch, and assessment for 2014. Work collaboratively with Director of Academic Advising in this effort. Early Alert Surveys are one Retention Coordinator; strategy and the primary one Director of Academic Advising we’ve been addressing in 2013. Refine this for 2014 and expand to move beyond survey only flags to other flags and automated processes from database

December 2013-May 2014

Additional strategies: Admissions Flags/Pre-Entry Flags (proactive; identify potential high risk groups ahead of time; consider use of non-cognitive survey to capture high risk students preenrollment).

Retention Coordinator; Admissions Director

Faculty Grade Center and Attendance Tracker Flags (require of GSR and DEV faculty?)

Retention Coordinator; Dean of Feasible? Assess use in Spring CAS; Director of GSR; Faculty 2014 through system flags Senate Representative

Spring 2014

Faculty Use of Starfish to Raise

Retention Coordinator;

Spring 2014

Consider GRI Research Grant for Funding Non-Cognitive Survey/Research

January 2014-July 2014

OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

Manual Flags outside of surveys (communicate with Advisors through Manual Surveys rather than EMAILS; requires training/follow through from Advisors)

Director of Academic Advising

Involving key support services in reporting flags/responding to flags: Academic Advising Athletics International ODES Residence Life Student Success TIP

Retention Coordinator and Director of Academic Adivsing with Leaders of each office: Advising; Athletics; International; ODES; Residence Life; Student Success; TIP

Establishing clear workflows/plans of action in response to flags working with Director of Academic Advising

Retention Coordinator and Director of Academic Advising

Spring 2014

Spring 2014

OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

Schedule continuous and Retention Coordinator ongoing training on StarFish GTS StarFish Support Specialist features and practices, open to community and interested stakeholders Conduct Assessment of Retention Coordinator StarFish Usage and Student Success; prepare and disseminate report of findings; determine action items for next cycle based on findings * Resources may need to be coordinated across organizations

ONGOING

End of each academic term

** Timelines may be ongoing

OAQ; JLD/PH; 12.2013

Gallaudet Strategic Plan Action Planning Template (Please use one action planning template for each strategy)

B.1.5 Develop an effective early warning and intervention system (Starfish) to guide students through to Graduation

Retention Coordinator

Improve faculty awareness, understanding, and use of StarFish Improve Student Support Services awareness, understanding, and use of StarFish Assess use of StarFish and determine needed focus (i.e. Gateway Courses, undeclared students) Connect Starfish Data to Student Effectiveness Assessment and Retention Data and generate regular reports

Starfish Fac Participation Data -Overall Fac Participation -Gateway Fac Participation Starfish Closing the Loop Data -# Flags Raised and Closed -Average # of Days to Close Starfish Tracking Data -Most Frequent Flags Raised -% of Student Impacted -% Flagged and Retained -% Kudos Starfish Effectiveness Data -Retention Data

OAQ; JLD/PH; 12.2013