Fuelling Africa’s future

Where we operate

Contents

Contents

Committed to  helping Africa grow

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Meet the owners 

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Investing in the future 

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Retail – a key driver of our growth 

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Bringing the Shell brand  to commercial customers

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Bespoke solutions,  measurable success

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Doing business the right way 

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HSSE – First and foremost 

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Community Investment: Road safety,  environment, education

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Ethics and Compliance in action 

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Vivo Energy people 

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Country profiles 

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Playing our part

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Our vision – To create Africa’s most respected energy business – is not an end in itself. Nor is it just a phrase that looks good on a mission statement. In fact, it’s not even an ambition. Rather, it is the logical consequence of doings things the right way, realising the full potential of our people and our business partners, and creating a new benchmark for quality, excellence, safety and responsibility in Africa’s downstream energy marketplace. When we achieve this, and we are well on the way, we shall have earned the right to be called Africa’s most respected energy business and we will know that this is the true measure of our success.

Mali – p.41 Senegal – p.45 Burkina Faso – p.34 Guinea – p.37

Uganda – p.47

Ivory Coast – p.38

Kenya – p.39

Ghana – p.36

Namibia – p.44 Botswana – p.33

Cape Verde – p.35

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Creating Africa’s most respected energy business

Tunisia – p.46

Morocco – p.43

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Madagascar – p.40 Mozambique

Mauritius – p.42

Committed to helping Africa grow

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Vivo Energy is the company behind the Shell brand in Africa and is jointly owned by Vitol, Helios Investment Partners and Shell. We have a strong and growing presence in 16 countries across Africa. We source, distribute, market and supply Shell’s world-class fuels and lubricants to retail and commercial customers across the continent.

We are on the ground in Africa, working with and for Africans to grow our business and create opportunities for our employees, customers, partners and local communities. Africa’s collective economy is growing faster than that of any other continent. According to the African Development Bank, 30% of African countries have GDP growth rates of over 6% in 2013 and the predicted growth for the continent as a whole in 2014 is 5.1%. For a dynamic, entrepreneurial business like Vivo Energy – one with unique resources and the agility to grasp opportunities, think fast and act decisively – there has never been a better time to work and grow in harmony with the energy and talents of Africa and its people.

We know that respect is earned and that actions speak louder than words. We strive constantly to behave ethically, responsibly and honourably in everything we do. We take care of our people, our customers and the local communities and the environment in which we operate. We meet the highest international Health, Safety, Security and Environmental (HSSE) standards. We continue to invest in our operations, building stronger partnerships and implementing world-class safety practices. We set an example for others to follow. Above all, we will grow the business by hiring, training and motivating the best local people, sharing the rewards of success and investing in the communities in which we operate.

6% GDP 30% of African countries had GDP growth rates of over 6% in 2013.

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Vivo Energy Fuelling Africa’s Future

Vivo Energy Fuelling Africa’s Future

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Meet the owners

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40%

Helios Investment Partners has a 40% shareholding in Vivo Energy. Helios is an Africa-focused private equity firm managing funds totaling $2 billion. Established in 2004, the firm is led and managed by a predominantly African team, bringing international capital and knowhow to the continent. The firm has a record of successful investments, ranging from start-ups to corporate carve-outs, building African market leaders in core economic sectors.

40%

Vitol has a 40% shareholding in Vivo Energy. Vitol is one of the world’s largest independent energy trading companies with revenues of $307 billion in 2013. They are physical traders who find, extract, refine, trade, store and transport materials and resources from where supply is abundant to where demand is great. With more than 200 ships at sea at any given time and over 5 million barrels of crude oil and products traded every day, Vitol has 360º capability right along the supply chain – from the well-head to the service station. Entrepreneurial, responsive and agile, Vitol has a breadth of resources and a degree of liquidity that enables the business to seize opportunities quickly and make things happen. Vitol’s increasing expansion into wholesale and retail marketing makes it the perfect partner for Vivo Energy. The company’s ownership of Vitol Aviation and 50% stake in VTTI – one of the world’s fastest growing storage and terminals businesses – adds real strength and flexibility to the Vivo Energy business.

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Vivo Energy Fuelling Africa’s Future

Helios’ combination of deep knowledge of the African market, extensive investment experience, the capability to add value to portfolio company operations, and a strong network of reliable and trusted local, industrial and financial contacts makes it an expert and highly insightful partner.

20%

Shell has a 20% shareholding in Vivo Energy. The Shell name is one of the world’s most recognised and respected. With operations in over 70 countries and nearly 90,000 employees worldwide, Shell has expertise, experience and resources that cover the full spectrum – from the upstream to the downstream. The Shell brand is in Vivo Energy’s care wherever we operate in Africa. We understand and value the brand equity associated with Shell’s fuels and lubricants. Equally, we know that Shell’s reputation for quality and technological innovation is reflected in products that combine performance, efficiency and reliability to optimum effect. Building upon Shell’s achievements in the African downstream market, our mission is to bring these exceptional products to the widest possible customer base, adding value wherever we can.

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Investing in the future

A long-term investment across Africa Africa is the world’s fastest growing continent, whether measured by population or growth in GDP. 1.2 billion people live in 54 African countries today. This is expected to rise to 4 billion by the end of the century, when around 40% of the world’s population will be African. But it’s not just a question of numbers. There are powerful social and economic changes taking place at an accelerated pace and these are creating new demographics for the continent as a whole. The middle-classes are expanding and fewer people live below the poverty line. As incomes rise and business activity increases, there is a growing need for commercial transport, personal mobility and power to drive industrial growth. Vivo Energy is committed to fuelling this growth. We will bring the Shell brand’s unique combination of quality, technology and efficiency to the broadest base of retail and commercial customers through a programme of investment that will see us commit over $250 million of capital investment in the next three years.

Our programme of investment will bring the Shell brand’s unique combination of quality, technology and efficiency to the broadest base of retail and commercial customers.

Building on existing strengths We won’t just upgrade existing service stations. We will build and acquire new stations, extending our footprint to get closer to our customers. We will be innovative in enhancing our facilities and adapting our retail offer to reflect the needs of local markets. We are expanding convenience retailing and are currently developing new formats, including the addition of quick service restaurants in partnership with major food brands. We are bringing superior fuels like Shell FuelSave to more sites in more countries and, with Shell Card offers, lube and car-wash bays and the provision of a market-leading retail experience, we are setting new standards for quality, convenience and service wherever we operate.

We want to reach more people, in more places, with a world-class combination of exceptional service, high-quality Shell fuels and lubricants, cost efficiency and continuity of supply. Today, we market Shell fuels and lubricants through more than 1,400 service stations and are growing this network five times faster than in the past. In 2013 we opened over 100 new service stations. People respect and trust the Shell brand. Our programme of investment and expansion is making it easier than ever for customers to access Shell’s quality products and services across Africa. We are also investing significant capital in growing our commercial infrastructure. We will add storage capacity and handling capability in partnership with Vitol and we are benefiting from cost-efficiencies arising from our direct line-of-sight of the entire supply chain. Our commercial customer base is growing as a consequence of our focus on supply reliability, tangible quality improvements and cost benefits at customer level. We are in the business for the long-term so we are investing in joint-infrastructure projects at customer sites and are working closely with customers in all sectors to identify and remedy inefficiencies, advise on plant upgrades and improve existing practices.

New markets, new channels We want to reach more people and more customers and we’re working hard to expand the Vivo Energy footprint. We now have a presence in 16 countries and we are looking to add more as and when the opportunity arises. Our marine operations are benefitting from our speed of response and ability to access and distribute fuels and lubricants through established bunker traders and resellers. The partnership between Vivo Energy and Vitol Aviation is delivering excellent results, with volumes for 2013 well above target. We are adding new airports to our aviation portfolio and are committed to growing the business through the provision of quality product at competitive rates and our proven ability to ensure continuity of supply.

$250m+ 3

900,000m Vivo Energy has 900,000m3 of fuel storage capacity.

A motivated, talented, local workforce Our growth plans are underpinned by the investments we are making in recruiting, training and motivating the best local people. It’s vital that all Vivo Energy employees share our vision of creating Africa’s most respected energy business and understand their personal responsibility and accountability for helping to realise that vision. We want our people to know that they are important and valued members of the Vivo Energy team. We also want them to know that good performance will always be fairly rewarded.

We are setting new standards for quality, convenience and service wherever we operate.

We will commit over $250m of capital investment in the next three years.

Vivo Energy Fuelling Africa’s Future

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We are also working with our dealers to help them benefit from the strength and reputation of the Shell brand and we are using the full range of traditional, digital and social media to fully optimise marketing opportunities for Shell’s products and services.

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Retail – a key driver of our growth

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Retail is at the heart of our business and is driving our growth across Africa. With over 1,400 service stations and ambitious plans for rapid expansion, we are harnessing the reputation of the Shell brand to bring Shell’s high-quality products to the widest audience and set new benchmarks for innovation, convenience, service and reliability wherever we operate. The highest quality products Our close relationship with Shell, one of the most widely recognised and respected brands in Africa, means that we can access the latest technological innovations in fuels and lubricants, making truly world-class products available to all our African customers. That’s a key differentiator in markets where product quality and continuity of supply can often present challenges and where the dependability and reliability of Shell’s products provide lasting peace of mind at the customer level. It takes thousands of scientists working at research laboratories around the globe, and hundreds of thousands of kilometres of extensive road testing, to develop Shell’s world-leading array of products and make them available to customers across Africa. Our wide-ranging portfolio of Shell’s differentiated fuels offers numerous benefits, including improved engine performance and reduced fuel consumption – giving our customers extra kilometres and extra engine protection at no extra cost.

Designed to provide improved engine performance, extra responsiveness, reduced engine noise and lower maintenance costs, Shell lubricants offer African customers the same high levels of performance and efficiency found elsewhere in Shell’s global retail business.

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1,400+ Vivo Energy operates over 1,400 service stations offering a range of Shell fuels and lubricants.

100 In 2013 Vivo Energy opened over 100 new Shell service stations.

Growing Shell’s footprint in Ivory Coast Looking to expand the service station network during a particularly challenging time in Ivory Coast, the Vivo Energy team rose to the challenge and exceeded all expectations. Our ability to think and act quickly meant that we were able to acquire 32 service station sites, rebrand them as Shell in a few months and upgrade them to the highest standards, with many offering a full range of convenience retailing options.

Our Shell service stations are setting new standards for the sector and fast becoming the outlets of choice for local communities who value quality, convenience, choice and expert, attentive service.

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A world-class retail experience Our aim is to provide an exceptional retail experience at each and every one of our sites, reaching more people with better products and services wherever we do business. We are investing substantially in making this ambition a reality. We are: • Refurbishing existing service stations and shops. • Building new service stations and shops. • Improving operational excellence across all service stations. Our strategically placed service stations are meeting the diverse needs of customers who want convenience, quality and choice under one roof and rightly expect the quality of Shell’s products to be mirrored by an equally high-quality retail experience. Along with a major programme to upgrade our convenience retailing outlets, our service stations are increasingly offering a full range of facilities and services, including car wash, quick lube bays, quick service restaurants, Shell Card and other payment options.

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For fleet owners and businesses, Vivo Energy issues the Shell Card; a payment tool that is safe, convenient and allows them to closely monitor their fuel spend and driver behaviour. Vivo Energy has over 65,000 cards in 11 markets and the fleet card platform is being constantly enhanced to enable our customers to enjoy updated features and technology in the area of fleet management. For private motorists, Vivo Energy continues to lead the way in the cards and payments area, enabling the widespread use of credit and debit cards issued by local banks as a method of payment both on the forecourt and in our shops. Vivo Energy has the largest number of service stations in Africa accepting bank issued credit and debit cards. Vivo Energy also issues a prepaid rechargeable card which can be used to buy any goods and services at our service stations. When recharging an existing card, customers can earn rebates or other benefits. The prepaid rechargeable card has been launched in Burkina Faso, Ivory Coast, Madagascar, Senegal and Tunisia. More markets will follow in 2014. Customers may conveniently pay using many services on their mobile phones in three markets. Whether customers are stopping for fuel, lubricants, impulse purchases, food or just a break from driving, we’re making the experience as rewarding as it is convenient – with levels of quality and service that are never less than impressive.

Whether customers are stopping for fuel, lubricants, impulse purchases, food or just a break from driving, we’re making the experience as rewarding as it is convenient – with levels of quality and service that are never less than impressive.

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Depending upon location, we offer products from the following range at our service stations:

Shell Fuels • Shell Unleaded Extra and Shell Diesel Extra are designed to provide extra mileage at no extra cost. • Shell FuelSave Unleaded and Diesel contain active efficiency ingredients to improve fuel economy from the first tank-full. Shell FuelSave is designed to last longer at no extra cost. • Shell V-Power helps engines deliver to their full performance potential.

Shell Lubricants • Shell Helix and Shell Rimula offer high performance and are designed to enhance engine life, reduce wear and maintenance costs.

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Vivo Energy Fuelling Africa’s Future

Bringing the Shell brand to commercial customers

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Vivo Energy is a flexible, proactive and accommodating business partner, adding real and measurable value to our customers’ operations, whether in aviation, construction, marine, mining, power, road transport and other industries. We offer a comprehensive range of Shell fuels, lubricants, and LPG products to our commercial customers. Beyond that, we offer a wide range of value-added services – everything from dedicated fuels, lubricants, LPG experts and trouble-shooting expertise to advanced product analysis and the latest product technology applications. Our objective is to reduce the cost of customers’ operations, extend the life cycle of plant and other equipment, reduce maintenance costs and, ultimately, to be the fuels and lubricants partner of choice for customers who know they can trust us and the Shell brand to help them grow their businesses. We have successfully grown our commercial customer base across Africa, largely because we are recognised as a business partner who focuses on innovation and value improvement at customer level and who has both the willingness and ability to adapt to the changing needs of customers in every sector.

With Shell’s world-class portfolio of cleaner and more efficient fuels and lubricants, we can provide products that offer our commercial customers the latest innovations and technological advances, together with the expertise, service and flexibility to make the most of them.

Where appropriate we partner with customers to co-invest in infrastructure. This could be in the form of equipment and expertise onsite, where we take responsibility for the handling and storage of fuels and lubricants. Or we might provide vendor-managed inventories or conduct value improvement audits, with recommendations on how to reduce downtime and costs, increase productivity and adopt best-practice Health, Safety, Security and Environment (HSSE) policies and procedures.

100,000 100,000 tonnes lubricants blending capacity.

Bringing power to Senegal Mitsubishi Equipment & Services Africa (MESA), an Independent Power Producer, has been supporting Senegal’s national electricity company, Senelec, by supplying competitively priced power. Facing lubricant reliability and maintenance issues at the plant, MESA approached Vivo Energy for a solution. We were able to offer Argina, a lubricant ideally formulated for MESA’s generator sets. We further demonstrated our competitive advantage by providing customer-tailored services such as HSSE training, oil analysis and expert support from our front line technical team. Having initially switched one generator set to Argina, MESA has now switched five, with a total of 67 megawatts of generation capacity installed.

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Lower costs for Tunisian buses The Tunis-based bus company, TCV, came to Vivo Energy looking to reduce their expenditure on lubricants. Our technical expertise and analytical skills meant that we were able to recommend an upgrade to Shell’s premium Rimula lubricant, knowing that this change would deliver a significant overall cost reduction. To ensure that our predicted cost reductions could be achieved, we worked closely with TCV to provide a comprehensive programme of support, expertise and value-added services, including: Shell LubeCoach, Shell LubeAdvisor and Shell Lube Analyst. The result was a measurable and sustainable reduction in lubricant costs of 13%.

Depending upon location, we offer commercial customers products and services from the following ranges:

Key commercial products • Shell Diesel • Shell Diesel Extra • Shell FuelSave Diesel • Shell Fuel Oil Plus • Aviation and marine fuels • Lubricants – Shell Rimula, Shell Gadus, Shell Tellus • LPG – Afrigas, Butagaz, Shell Gas

Key commercial services • Vendor managed inventory • Fuels, lubricants and fleet management systems (LubeAdvisor, LubeCoach, LubeAnalyst, LubeExpert, LubeEquipment, LubeMatch) • Waste oil and safety management • Value improvement projects

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Bespoke solutions, measurable success

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Mining Our technical knowledge of mining and associated services means that we can actively deliver value not only through Shell’s world-class products, but also through a range of unique value-adding services. We work in close partnership with our customers to provide in-depth technical assistance relating to fuels and lubricants, to the optimal usage of machinery and to deliver long-term reductions in fuel and maintenance costs.

We are here to help our mining customers meet each and every new challenge with bespoke, fit-for-purpose solutions that add real and sustainable value at customer level. We will: •D  eliver value • L ower costs • Improve efficiency •M  aximise customer profits •P  rovide competitive advantage • E nsure continuity of supply • Set the highest HSSE standards

Our dedicated pan-African mining team draws upon over 80 years’ experience in the African mining sector. The combination of their experience and commitment with Shell’s Research & Development-focused products, technical innovation and mining-specific expertise has helped make Vivo Energy the partner of choice for a large and growing number of Africa’s largest mining businesses. Countries in which we operate: Botswana, Burkina Faso, Ghana, Guinea, Ivory Coast, Kenya, Madagascar, Mali, Namibia and Senegal.

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Infrastructure investment in gold mining Working in partnership with a major mining customer, Vivo Energy Mali worked on a Build Own Operate business model for the construction of a fuel and lubricants storage facility at the Tabakoto gold mine in Mali. We delivered project design, cost evaluation and project management for the construction of: • Two 1,500m³ diesel fuel storage tanks • One 200m³ diesel day tank • Four 25m³ storage tanks for bulk lubricant • Installation of fuel pipelines • Civil, fire-fighting and electrical and instrumentation works • Fuel Management System Although construction took place during the wet season in a challenging location, we completed on schedule, with no reportable safety or environmental incidents. The quality of our delivery meant that the ‘defect bond’ was returned early. Our proven ability to add value at the customer level ensured that our contract was extended for a further 5 years and, in 2010, we delivered an additional 2,000m³ fuel storage tank to the facility.

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LPG Vivo Energy is firmly established as a major player in LPG in the African marketplace and we have ambitious plans for growth across the continent. We meet the needs of both large commercial customers and local communities, where LPG is a safer, cleaner and more efficient alternative to the traditional fuels used for cooking and heating. Our LPG is stored, distributed and delivered under three widely recognised and trusted brands: Shell Gas in Cape Verde, Mauritius and Uganda, Butagaz in Morocco and Tunisia, and Afrigas in Kenya. With multiple filling centres, distributors, storage terminals and truck fleets, we offer customers an efficient and professional network ensuring secure and reliable products and services and a consistently competitive energy solution.

Our leading-edge gas installations, designs and technology provide customers with highly advanced, safe, reliable and fit-for-purpose energy solutions designed to produce product at the lowest energy input cost.

We are growing our business as customers increasingly switch from biomass to LPG as part of a wider movement towards anti-deforestation and cleaner air. We are also actively entering new markets. Countries in which we operate: Cape Verde, Kenya, Mauritius, Morocco, Tunisia and Uganda. Smarter stock management keeps the gas flowing When approached by the Marrakech-based Essaadi Garden and Resort Palace to tackle a long-standing issue of frequent propane stock-outs, the Vivo Energy Morocco business quickly mobilised a support team to provide an innovative and practical solution. It involved the creation of a telemetry system that would bring daily measurement of stock levels to the operation, together with a sharper focus on logistics and efficiency. With the Vivo Energy team delivering positive stock-management results and the added benefit of reduced operational costs, Essaadi Garden and Resort Palace decided to renew its supply contract for 10 years, purchasing around 650 tonnes of propane annually.

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Marine

Aviation

Vivo Energy supplies fuels and lubricants to a growing number of private and merchant fleets, as well as naval customers, in the marine sector.

Vitol Aviation currently supplies jet fuel at 45 airport locations in Europe and the United States. With the creation of Vivo Energy, we now sell Vitol Aviation fuel at a further 21 airport locations across Africa, helping to create a global network.

Our Pan-African network, combined with extensive local knowledge, has resulted in a proven record of developing and delivering innovative and practical solutions for these customers. We aim to build partnerships, rather than just business relationships, with our marine customers, and work hard to provide them with personal customer service and optimised value at all times. We supply marine fuels as well as a comprehensive Shell marine lubricants portfolio including high-performance diesel-engine cylinder oils, trunk-piston engine oils, environmentally sensitive lubricants and specialist greases. We also provide a range of technical services to help our customers achieve maximum value from our products. Marine bunkering operations (fuels and Shell marine lubricants): Cape Verde, Ivory Coast, Madagascar, Mauritius, Morocco, Namibia and Senegal. In addition Vivo Energy sells Shell marine lubricants in the following countries: Ghana, Kenya and Mozambique.

Through Vitol Aviation, we are increasing our aviation customers across Africa. We operate to the latest international JIG (Joint Inspection Group) refueling standards across our network of airports and conduct regular inspections of airport facilities to ensure that quality control and safety of onsite refueling operations and processes are adhered to rigorously. Vivo Energy currently has aviation operations in the following countries: Cape Verde, Ghana, Ivory Coast, Kenya, Mauritius, Morocco, Senegal and Uganda.

21 21 airports supplied across Africa by Vitol Aviation.

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Doing business the right way

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We don’t set ourselves demanding ethical standards out of a sense of altruism or because we lack ambition. We do the right thing because it’s the best way to succeed and grow the business. The standards we apply and adhere to across Africa are the same high standards that apply in the world’s most tightly regulated downstream markets. We have zero tolerance for corruption, unsafe practices, environmental neglect or unfair competition. We understand that our responsibilities extend beyond day-to-day operations and beyond our sites. Because we are an integral part of the communities we serve, we will always try to act in their best interests. Our ultimate benchmark for success is to be recognised as the most respected energy business in Africa. It’s a recognition that can only be earned by behaving and operating in the right way in everything that we say and do.

2,000 Vivo Energy has around 2,000 permanent employees.

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We know that our retail and commercial customers recognise and value the standards we set ourselves in HSSE and social performance. We also know that the maintenance and advancement of these standards will play a key role in winning new customers, building loyalty, engaging communities, motivating our employees and growing our business.

HSSE – First and foremost Our commitment to achieving and maintaining the highest international Health, Safety, Security and Environment (HSSE) standards is at the heart of our business and is a key differentiator for Vivo Energy in Africa. Being the best in HSSE is not an objective that sits apart from our overall ambitions. It is an integral and essential part of our business plan.

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Our focus is on five critical areas:

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Goal Zero – no harm to people or the environment is our number one priority.

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Process Safety – wherever we operate – service stations, terminals, LPG filling plants, tanks, shipping, aviation, customer sites – we place the highest emphasis on process safety.

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Transport Safety – we invest significantly in training, technology and the adoption of best practice to continually improve in this area.

Contractor Safety Management – we require contractors and partners to manage their HSSE policies and practices in-line with ours. Environmental Impact – we actively monitor our environmental impact, act decisively to minimise the impact of any incidents and are transparent in our public reporting. We are equally diligent in reporting incidents and identifying potential incidents. It’s part of a company-wide culture that extends to employees, contractors and partners alike. Indeed, for our employees, adherence to HSSE policy and practice is a performance target linked directly to their pay.

Wherever we operate in Africa, even in the most challenging environments, our goal is to lead by example and set a new benchmark for world-class HSSE policies and practices. This commitment is fundamental, enduring and non-negotiable. Our performance to date has been very positive, with the key metrics showing that we have met or exceeded our tough goals in many vital areas – for example, Total Recordable Case Frequency (TRCF), where we achieved a rate of 0.35% by the end of 2013 – an industry leading performance. But there is always more to do.

Health

Unit of measure

Total Recordable Occupational Illness Frequency (TROIF)

Number of Occupational Illnesses per million exposure hours – staff only

2012

2013

0

0

Safety

Unit of measure

2012

2013

Fatalities – Employees – Contractors Total

Number

0 0 0

0 1 1

Total Recordable Case Frequency (TRCF)

Total Recordable Cases per million exposure hours

0.42

0.35

Lost Time Injury Frequency (LTIF)

Lost Time Injuries per million exposure hours

0.31

0.25

Severe Motor Vehicle Incident Frequency (SMVIR)

Number of Severe Motor Vehicle Incidents per million km driven

0.0

0.14

Environment

Unit of measure

2012

2013

Green House Gas Emissions

Kilo tonnes CO2 equivalent

40

69

Quantity spilled

Tonnes

13

27

Number of spills

*

Number

Vivo Energy funded projects Community Investment

Million US Dollars

Figures cover 13 countries in 2012 and 15 countries in 2013 *Spills greater than 100kg

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6

2012

2013

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Road safety, education and environment

Community Investment

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We want to make a real and lasting difference to the communities in which we operate. We have chosen to focus on three key areas of community investment. Our community investment programmes matter to us because we employ local people and serve local businesses and individuals. We want to create lasting social and economic benefits for these communities and engage with them to earn their respect and trust.

Education

The three themes of our community investment programme are road safety, education and the environment.

We are active in the development and delivery of a wide range of educational initiatives across the continent. Many are aimed at children and young people, with the objective of fostering academic achievement, entrepreneurship and learning. Others are focused on skills and knowledge for life, often with an emphasis on safety, environmental issues and health.

Road safety

Environment

Road safety is a major challenge across Africa and particularly for businesses like Vivo Energy, which rely on trucks and road tankers for supply and distribution. World Bank data indicates that 250,000 Africans are killed on the roads every year. There are too many accidents, fatalities and injuries associated with road transport in Africa and we are determined to make a difference where we can. Our programmes are designed to deliver a cultural shift in attitudes to road safety across the general population, in particular amongst school children.

We express our commitment to protecting the environment through two complementary channels. Clearly, we have a direct responsibility for the impact that Vivo Energy makes as a business and we work hard to develop energy resources, products, services, practices and policies that reduce our impact on the environment.

Already widely recognised as an industry leader in the promotion of road safety initiatives and higher standards, we work closely with local communities to provide training, guidance, technology and, where appropriate, funding to initiate changes to road layout and signage.

We also have a responsibility to educate local communities and help them adopt behaviours that will safeguard the environment and improve energy efficiency and, as a consequence, promote both a better quality of life and a sustainable future for individuals and businesses alike.



Road safety for Tunisian children

Working with a local NGO and Shell Tunisia Offshore, we’ve developed a road safety education programme aimed at school children. After a successful pilot phase, the programme is being rolled out to over 100 Tunisian schools and will reach and educate many thousands of children over the coming years. In partnership with the Education Ministry we have helped produce games, tests, books, posters, safety vests, CDs and films for children aged 6-12. We have also held workshops for teachers, school inspectors and decision makers in the transport industry. Ultimately, we would like our influence to help establish road safety as a core module in the primary school curriculum.

$1.1m Vivo Energy spent $1.1 million on community investment in 2013.



Safer LPG use in Mauritius

Vivo Energy Mauritius has launched ‘Gaz Pa Ene Badinaz’ – an educational project developed in partnership with the Ministry of Industry, Commerce and Consumer Protection, and the Government Fire Services. Our aim is to educate LPG users on safety, health and environmental issues relating to the use of LPG for both domestic and automotive purposes. We started with an integrated media campaign to support talks and workshops held in schools, youth and community centres across the country. We have since developed the programme, with support from Non-Governmental Organisations, to target disadvantaged and impoverished areas. To date, more than 2,000 households have benefited from checks on home LPG installations and advice on its safe use. The programme also included the training of young technicians at College Technique Saint Gabriel to qualify as LPG technicians.

Raising environmental awareness in Ivory Coast Vivo Energy has partnered Terre des Jeunes, an NGO focused on both education and environmental awareness, with the objective of encouraging young Ivoirians to start thinking and caring about the environment. Terre des Jeunes and Vivo Energy aim to foster an enduring appreciation of the environment among school children, so that future generations may look forward to a sustainable future. We are working with the country’s Environment Ministry, Education Ministry and with the national forestry body, SODEFOR. As part of a new programme, teachers will also be involved in the learning process, become ambassadors for environmental care and help accelerate the spread of knowledge and awareness among young people. The initiative includes environmentalthemed drawing competitions, establishing ‘green spaces’ and gardens at schools, and seminars on topics relating to the importance of protecting the environment. The programme started in 2008 and was launched in 2002 at the Vivo Energy Institute, an education centre in Yamoussoukro.

Ethics and Compliance in action

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Our commitment to best practice in ethics and compliance is more than theoretical. We live and work by that commitment every day and have developed a clear set of ethics & compliance principles, policies and manuals to communicate just how and why we do business the right way. Vivo Energy General Business Principles A combination of aspirational and behavioural standards our people and business partners are required to adhere to.

Vivo Energy Code of Conduct Code addressing how our people should behave and interact in day-to-day situations.

Anti-Bribery and Corruption Manual A detailed manual on our zero-tolerance policies in relation to bribery and corruption.

Anti-Trust (Competition) Law Manual

Beyond this... • We maintain online registers of gifts and hospitality (whether given or offered) and conflicts of interest (whether actual or potential) and encourage employees to use these. • We also keep an online competitor events register for the recording of attendance at events involving competitors and membership of trade associations. • All staff make an annual declaration reaffirming their commitment to our General Business Principles and confirming that they have no conflicts of interest.

A detailed manual to assist employees and contractors in their understanding of and compliance with competition laws.

• All new Vivo Energy employees are required to complete online training in our Code of Conduct.

Anti-Money-Laundering Manual

• We run periodic online training courses on key risk areas to reinforce our published standards and policies.

A detailed manual setting out our policies and controls on money-laundering. We also have a confidential whistleblowing helpline for employees, contractors, customers and other third parties to raise ethical concerns or questions – they can do this either online or by dialing a toll-free number. We run periodic campaigns to advertise this important facility.

Our core values are Honesty, Integrity and Respect for people. They underpin all the work we do and are the foundation of our business. Vivo Energy Fuelling Africa’s Future

29

‹

‹

Vivo Energy people

Contents

What makes us different? We do things differently at Vivo Energy. Not for the sake of being different but because our performance-driven operating culture drives us to focus on the core issues and to simplify processes and procedures wherever possible. It’s a philosophy that determines our way of working and underpins everything we say and do. It places demands on all of us at Vivo Energy. It creates expectations with our customers and business partners. It generates opportunities for anyone with the drive and initiative to make the most of them.

We operate under the Shell brand – one of the top-three most recognised brands in Africa. Our company vision – to create Africa’s most respected energy business – is being achieved through: • The high-quality of Shell products. • Our results-oriented operating culture. • An emphasis on local accountability and fast decision making in the countries where we operate. • The highest HSSE standards. • Our demonstrated commitment to our core values – Honesty, Integrity and Respect for People. • An appetite for investment and a focus on long-term sustainable growth.

What can you expect?

Who succeeds at Vivo Energy?

• A vibrant business environment where your opinion is valued and the necessary resources provided to help you produce great results.

To succeed at Vivo Energy you need to take part, show initiative, make decisions and always look for ways to do things better. It’s not enough just to follow the job description and put in the hours. Anyone can do that.

• High performing leaders to support you through coaching and help you grow. • Learning and growth opportunities. Exciting and interesting career possibilities. • Clear single point accountability and responsibility for delivering your performance goals. • Working with people from diverse cultures and backgrounds who add dynamic ideas and experiences to the mix every day. • Competitive reward and recognition for the contribution you make through performance-related pay and bonuses. • A safe and pleasant work environment.

30

Vivo Energy Fuelling Africa’s Future

We’re looking for people who think smarter, understand our vision and the wider commercial picture, and have an insatiable curiosity about the business. People who want to make a difference and have the energy, professionalism and drive to challenge convention, motivate others and achieve more.

There is no ceiling to success at Vivo Energy. If you can accept responsibility and accountability in equal measure, you will go as far as your ambitions and abilities take you. We are committed to developing and promoting local talent wherever possible – this is a business with deep roots in local communities and a strong desire to strengthen and develop those roots.

“Vivo Energy is a growthdriven company that rewards exceptional leaders and qualified, creative, dedicated people.”

Contents

Vivo Energy operates in 16 countries across Africa.

‹

Botswana

Shell products have been distributed in Botswana for over a century, with a particularly strong presence in the commercial and retail business sectors. Today, Vivo Energy is one of Botswana’s leading marketers of gasoline, diesel, illuminating paraffin and lubricants, supplying a wide range of these products to various sectors of the economy and fuelling the country’s efforts to achieve its significant potential.

Botswana – Country profile

Where we operate

16 countries

‹

Gaborone

Solutions for Motorists The retail business in Botswana has been operating for more than 100 years under the Shell brand. It was the first marketer of petroleum products in the country. Currently, Vivo Energy Botswana is the country’s market leader, has more service stations than any other energy company – 82 in total – and leads the way in customer service.

Solutions for Business Vivo Energy Botswana offers a wide range of unique, value-added services, including product experts and trouble-shooting expertise, advanced product analysis and the latest product technology applications. The company is also developing opportunities presented by Botswana’s booming mining and tourism industries and fast-growing commercial sector.

Key Facts  Permanent employees: 

74

Service stations: 

74

Fuels storage capacity (m ): 3,748* 3



* Fuels

storage capacity based on % ownership.

Main Products For Motorists • Shell Diesel Extra • Shell Unleaded Extra • Shell V-Power • Shell Helix For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications. Business Sectors • Construction • Mining • Road Transport

Vivo Energy Botswana Phone +267 395 3025 [email protected]

32

Vivo Energy Fuelling Africa’s Future

P. O. Box 334 Gaborone Botswana

Contents

Vivo Energy, and Shell before it, has been present in Burkina Faso since 1955. Having forged our reputation under the Shell brand, as Vivo Energy we are building on this success, developing an even more dynamic and customerfocused business.

‹

Cape Verde

The Shell brand has had a presence in Cape Verde since 1919. Today, under Vivo Energy, the company serves all market sectors – retail, commercial, aviation and marine – with a full range of products including automotive fuels, lubricants, aviation fuels, LPG and black fuels.

Cape Verde – Country profile

Burkina Faso – Country profile

Burkina Faso

‹

Vivo Energy Burkina Faso supplies a wide range of Shell fuels and lubricants, and professional services, to consumers, commercial customers and industrial clients – many of whom are in the country’s rapidly expanding mining sector.

Mindelo

Ouagadougou

Praia

Key Facts  Permanent employees: 

48

Service stations: 

43

Main Products For Motorists • Shell Gasoil • Shell Unleaded • Shell Helix For Business • Shell Gadus • Shell Gasoil • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Solutions for Motorists Vivo Energy Burkina Faso offers the very best of Shell’s quality products and services to retail customers across the country. Vivo Energy’s Shell-branded service stations are the face of a retail operation that has made us a leading provider of differentiated Shell fuels and lubricants in Burkina Faso. Our focus on continuous improvement ensures that our service stations are clean, efficient and welcoming, with many offering Shell Select Shops as well as oil change, car wash and tyre service facilities.

Solutions for Business Vivo Energy Burkina supplies fuel, lubricants and technical support to business customers across a range of industries. We offer our customers advanced business services to help improve the efficiency of their operations. Our products are delivered on time, in full, and under the strictest Helath, Safety, Security and Environment standards, in line with those operated by the Shell group.

Solutions for Motorists Vivo Energy’s Shell-branded service stations are the face of a retail operation that has made us the leading provider of differentiated Shell fuels and lubricants in many African countries. Every Vivo Energy service station is run by professional, fully trained staff and offers a comprehensive range of Shell’s high-quality fuels and lubricants, Shell Select Shops and an innovative Shell Card offer.

Solutions for Business Our commercial fuels and lubricants business supplies key sectors such as industry, construction, power and state services including Cape Verde’s national power company. We also meet the challenge of supplying aviation fuel to the airports of the archipelago. Our strategic position at the crossroads of major shipping routes to South America and Europe is creating strong and increasing demand for Shell’s world-class marine fuels and lubricants. Our Shell Gas operation commands a 60% share of the LPG market in Cape Verde.

Key Facts  Permanent employees:  Service stations: 

• Construction • Manufacturing • Mining • Power • Road Transport

Fuels storage capacity (m ): 90,797*

LPG storage capacity (tonnes): 285* * Fuels

storage capacity based on % ownership.

Main Products For Motorists • Shell Gasoil Extra • Shell Unleaded • Shell Helix • Shell Gas

Business Sectors

Phone +226 50 30 22 06 [email protected]

25 3

For Business • Shell Gadus • Shell Rimula • Shell Tellus • Shell Gas • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Business Sectors

Vivo Energy Burkina Faso

73

Rond-Point des Nations Unies P.O. Box 569 Ouagadougou 01 Burkina Faso

Vivo Energy Cape Verde Phone +238 230 7600 businessenquires.capeverde @vivoenergy.com

Caixa Postal 4 Mindelo – S. Vicente Cape Verde

• Aviation • Construction • Manufacturing • Marine • Power • Road Transport

Contents

Ghana – Country profile

The Shell brand has had a strong presence in Ghana since 1928. Today, Vivo Energy Ghana remains the supplier of choice to the country’s retail and commercial markets, offering Shell’s superior fuels and lubricants, and providing exciting career opportunities.

‹

Guinea

Vivo Energy Guinea has been present in Guinea since 1961. Having forged a strong reputation under the Shell brand, as Vivo Energy we are building on this success, developing an even more dynamic and customer-focused business.

Guinea – Country profile

Ghana

‹

Today, Vivo Energy Guinea is well-placed to support Guinea’s economic development, particularly in the mining and emerging industrial sectors.

Conakry

Accra

Key Facts  Permanent employees: 

136

Service stations: 

141

Fuels storage capacity (m ): 10,767 3

Lubricants blending capacity (tonnes):



*

4,800*

* Fuels

storage and lubricants blending capacity based on % ownership.

Main Products For Motorists • Shell Diesel • Shell Diesel Extra • Shell Super Extra • Shell V-Power • Shell Helix

Solutions for Motorists Vivo Energy Ghana leads the country’s fuels market and provides a customer-focused refuelling experience through our network of 128 Shell-branded service stations across the country. As a licensee of Shell, Vivo Energy Ghana offers over ten thousand customers, every day, a comprehensive retail offer, including world-class fuels, industry-leading lubricants, oil change services, the Shell Card and Shell Select Shops.

Solutions for Business Vivo Energy Ghana’s commercial business serves leading companies in industries such as aviation, mining, construction, manufacturing, forestry, agriculture, power generation and road transport. We provide these customers with a full range of petroleum products including our differentiated fuel economy product, Shell Diesel Extra, as well as diesel, petrol, kerosene, residual fuel oil, lubricants and greases.

Solutions for Motorists The differentiated fuels, Shell Super Extra and Shell Diesel Extra, are now available through Vivo Energy’s retail network, comprising 60 service stations. Every service station is run by professional, fully trained staff and offers a comprehensive range of Shell’s high-quality fuels and lubricants.

Solutions for Business We offer a comprehensive range of Shell fuels, lubricants and greases to our business customers, as well as a wide range of value-added services – everything from dedicated fuel and lubricants experts and trouble-shooting expertise to advanced product analysis and the latest product technology applications.

Our focus on continuous improvement ensures that our service stations are clean, efficient and welcoming, with many offering Shell Select Shops as well as oil change, car wash and tyre service facilities.

 Permanent employees: 

71

Service stations: 

78

Fuels storage capacity (m ):35,099* 3

Lubricants blending capacity (tonnes):



2,800*

* Fuel

storage and lubricants blending capacity based on % ownership.

Main Products For Motorists • Shell Diesel Extra • Shell Super Extra • Shell Helix For Business • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants, greases and professional services for all applications.

Business Sectors • Construction • Manufacturing • Marine • Mining • Power

Business Sectors • Aviation • Construction • Manufacturing • Marine • Mining • Power • Road Transport

Key Facts

Vivo Energy Ghana Phone +233 302 664 636 +233 302 667 671 [email protected]

Atta Mills High Street P. O. Box 1097 Accra Ghana

Vivo Energy Guinea Phone +224 631 40 78 61 [email protected]

Aéroport de Gbessia Conakry Guinea B P 312

Contents

Ivory Coast – Country profile

The Shell brand has been present in Ivory Coast since 1927. Vivo Energy, and Shell before, has always maintained its presence in the country, despite periods of unrest, delivering the fuel and lubricants products which power the country’s motorists and industries, and providing exciting career opportunities to many Ivorians.

‹

Kenya

The Shell brand has been in Kenya since 1900. Today, under Vivo Energy, it is one of the country’s most sought-after fuel and lubricant brands, operating an extensive retail network; major bulk oil storage terminals in Nairobi and Mombasa; aviation services at Jomo Kenyatta International Airport, Wilson Airport, Mombasa International Airport and Malindi Airport; and a lubricants blending plant in Mombasa.

Kenya – Country profile

Ivory Coast

‹

Yamoussoukro Nairobi Abidjan Mombasa

Key Facts  Permanent employees: 

112

Service stations: 

168

Fuels storage capacity (m ):95,831 3

Lubricants blending capacity (tonnes):



*

6,600*

* Fuel

storage and lubricants blending capacity based on % ownership.

Main Products For Motorists • Shell Diesel Extra • Shell Super Extra • Shell Helix

Solutions for Motorists The Vivo Energy Ivory Coast retail network includes 154 service stations of which 78 are located in Abidjan with the remaining sites spread throughout the country, giving the company nationwide coverage. Vivo Energy Ivory Coast is the country’s market leader in differentiated fuels, supplying customers with Shell Diesel Extra since 2007 and Shell Super Extra since 2008.

Solutions for Business Vivo Energy Ivory Coast is one of the main players in the commercial fuels and lubricants market. The quality of our products and services has already convinced many companies from various industries to do business with us. We take pride in providing our commercial clients with the professional, reliable and responsive service they need to run their businesses effectively.

Vivo Energy Kenya serves all market segments from retail to commercial customers with a full range of products – automotive fuels, lubricants, aviation fuels, LPG and fuel oil. Solutions for Motorists Vivo Energy Kenya operates 123 Shell-branded service stations spread across the country, with additional service stations planned for the near future. Retail contributes more than half of the business’s total volume.

Each service station offers the Shell Helix range of lubricants to ensure protection of our customers’ engines.

Solutions for Business Vivo Energy Kenya’s businesses cover the country’s entire industrial spectrum, supplying fuel, lubricants and LPG to companies operating in electricity generation, construction, agriculture, road transport, manufacturing and aviation. In addition to providing customers with a wide range of Shell’s industry-leading, technologically advanced fuels and lubricants, our strengths include superior customer service, technical support and compelling customer value propositions.

For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

 Permanent employees: 

192*

Service stations: 

140

Fuels storage capacity (m ):87,625 3



LPG storage capacity (tonnes): 



Lubricants blending capacity (tonnes):



843 20,000

* Includes Vivo

Energy, and Shell and Vivo Lubricants employees.

Main Products For Motorists • Shell Diesel Extra • Shell Unleaded Extra • Shell V-Power • Shell Helix • Afrigas For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Afrigas • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Business Sectors • Aviation • Construction • Manufacturing • Marine • Mining • Road Transport

Key Facts

Vivo Energy Ivory Coast Phone +225 21 75 27 27 [email protected]

15 BP 378 Abidjan 15 Rue des pétroliers Zone Industrielle de Vridi Abidjan Ivory Coast

Vivo Energy Kenya Phone +254 70 307 5555 [email protected]

Laiboni Centre Lenana Road Kilimani P.O. Box 43561 00100 Nairobi Kenya

Business Sectors • Aviation • Construction • Manufacturing • Mining • Power • Road Transport

Contents

Madagascar – Country profile

Shell products have been marketed in Madagascar since 2000, following the deregulation of the oil industry. Today, Vivo Energy Madagascar operates 53 Shell-branded service stations throughout the country, employing 56 people.

‹

Mali

The Shell brand has been in Mali since 1934. Vivo Energy Mali enjoys a strong brand image in the country and is well-respected for its steadfast values and principles.

Mali – Country profile

Madagascar

‹

Antananarivo

Bamako

Key Facts  Permanent employees: 

61

Service stations: 

54

Fuels storage capacity (m ): 32,140 3



* Fuels

*

storage capacity based on % ownership.

Main Products For Motorists • Shell Gasoil • Shell Unleaded • Shell Helix

Vivo Energy Madagascar’s principal activity is the import, marketing and distribution of Shell fuels and lubricants to retail and commercial customers, and is among the country’s key energy providers. With our business and support functions continuing to work together to deliver on customer promises, and with strong foundations already in place, Vivo Energy Madagascar is reinforcing its reputation as the country’s energy supplier of choice.

For Business • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Solutions for Motorists Our service stations have been continuously adapted and upgraded to meet changing market conditions and the needs and aspirations of our customers.

Solutions for Motorists Through our network of retail service stations, customers are provided with a comprehensive range of Shell fuels and lubricants.

The business continues to grow, with increasing fuels and lubricants sales, new service stations, and more planned for the near future. There are also exciting growth projects lined up for convenience retailing and Shell Card offers.

Solutions for Business Vivo Energy Mali’s commercial business meets the fuels and lubricants needs of customers in both the private and public sectors, ranging from mining, construction and manufacturing businesses to agriculture, telecommunications and infrastructure projects. We also supply these customers with storage and distribution solutions as well as technical advice.

Solutions for Business Vivo Energy Madagascar’s customer portfolio includes construction, manufacturing, marine, mining, power and road transport.

Key Facts  Permanent employees:  Service stations: 

Fuels storage capacity (m ):  5,200* * Fuels

storage capacity based on % ownership.

Main Products For Motorists • Shell Gasoil • Shell Unleaded • Shell Helix For Business • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications. Business Sectors

• Construction • Manufacturing • Marine • Mining • Power • Road Transport

• Construction • Manufacturing • Mining • Power • Road Transport

Phone +261 20 22 227 28 customerservicemadagascar @vivoenergy.com

Batiment D3 Village des Jeux Ankorondrano Antananarivo Madagascar

20 3

Business Sectors

Vivo Energy Madagascar

40

Vivo Energy Mali Phone +223 20 21 95 04 mali@ vivoenergy.com

Route de Koulikoro Immeuble n°3293 BP 199 Bamako Mali

Contents

Mauritius – Country profile

Vivo Energy Mauritius is the market leader in Mauritius and, through the Shell Group, has had an active presence in the country since 1905. Today, Vivo Energy Mauritius is proud to offer Shell’s superior differentiated fuels and industry-leading lubricants to retail and business customers across the country.

‹

Morocco

Vivo Energy Morocco was established in 2011. Through its previous incarnations as Shell Morocco and, before that, the Moroccan and Asian Oil Company, Vivo Energy Morocco has been active and growing in Morocco since 1922. Today, it offers lubricants, storage and distribution of fuels, and packaging and marketing of LPG.

Morocco – Country profile

Mauritius

‹

Casablanca

Rabat Port Louis

Key Facts  Permanent employees: 

121

Service stations: 

44

Fuels storage capacity (m ): 53,590 3

LPG storage capacity (tonnes):

*

2,675*

* Fuels

and LPG storage capacity based on % ownership.

Main Products For Motorists • Shell FuelSave Diesel • Shell Unleaded Extra • Shell Helix • Shell Gas

The company also provides LPG, autogas, the Shell Card for fleet management solutions, dedicated services for commercial customers, into-plane service at the airport and bunkering facilities for marine customers. Solutions for Motorists Vivo Energy Mauritius operates a countrywide network of 43 Shell-branded retail service stations and leads the way in both market share and brand preference.

Solutions for Business Vivo Energy Mauritius is committed to adding value to our customers’ operations, whether in transport, manufacturing, construction, power, marine, aviation or any other industry. We offer a comprehensive range of Shell fuels, lubricants and LPG products to our business customers.

Solutions for Motorists The modern, professional Service stations of Vivo Energy Morocco are a key part of a programme of quality control that extends across the fuel supply chain, from the terminals to the motorist’s fuel tank.

Beyond that, we offer a wide range of valueadded services – everything from dedicated fuels, lubricants, and LPG experts and troubleshooting expertise to advanced product analysis and the latest product technology applications.

Solutions for Business Vivo Energy Morocco offers commercial customers a flexible and adaptive service specific to their particular needs. Our ability to meet these needs through a co-ordinated offer of fuels and lubricants, service delivery and storage facilities has won the lasting loyalty of industrial, agricultural, marine, aviation and government clients who, in some instances, have been with the company for over 50 years. Beyond this, the commercial team provides regular product testing, technical value projects, dedicated account managers, project advice and training.

For Business • Shell FuelSave Diesel • Shell Fuel Oil Plus • Shell Gadus • Shell Rimula • Shell Tellus • Shell Gas • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

 Permanent employees: 

594*

Service stations: 

315

Fuels storage capacity (m ):197,040** 3



LPG storage capacity (tonnes): 

26,348**



Lubricants blending capacity (tonnes):

45,000**

* Includes Vivo Energy, and Shell and Vivo Lubricants employees.

** Fuels

storage, LPG storage and lubricants blending capacity based on % ownership.

Main Products For Motorists • Shell FuelSave Diesel 50 • Shell Unleaded Extra • Shell Helix • Butagaz For Business • Shell FuelSave Diesel 50 • Shell Gadus • Shell Rimula • Shell Tellus • Butagaz • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Business Sectors • Aviation • Construction • Manufacturing • Marine • Power • Road Transport

Key Facts

Vivo Energy Mauritius Phone +230 206 1234 customerservicemauritius@ vivoenergy.com

Cemetery Road Roche Bois Mauritius

Vivo Energy Morocco Phone +212 5 22 972727 businessenquiries.morocco@ vivoenergy.com

Immeuble le Zenith II Lotissement Attaoufik Route de Nouasseur Sidi Maarouf Casablanca Morocco

Business Sectors • Aviation • Construction • Marine • Power • Road Transport

Contents

Namibia – Country profile

Shell first established a presence in Namibia in the early 1900s, before becoming an independent marketing company in 1975. Today, Vivo Energy Namibia supplies many of the country’s major mines, has service stations in strategic areas, runs a nationwide depot network and is considered one of the market’s leading suppliers.

‹

Senegal

Vivo Energy Senegal is a business whose Shell Group origins go back to 1928. The company has strong retail, commercial and industrial networks, as well as major bulk oil storage terminals in Dakar. Today, Vivo Energy Senegal is proud to be recognised as a significant employer in the country and an important contributor to the national economy.

Senegal – Country profile

Namibia

‹

Dakar

Windhoek

Key Facts  Permanent employees: 

68

Service stations: 

44

Fuels storage capacity (m ):  6,458 3



* Fuels

*

storage capacity based on % ownership.

Main Products For Motorists • Shell Diesel 50 • Shell Diesel Extra • Shell V-Power • Shell Helix

Solutions for Motorists Vivo Energy Namibia manages a network of 38 strategically located service stations around the country. The retail business has shown significant growth and will continue growing in the medium term.

Solutions for Business Vivo Energy is a leading supplier of Shell’s superior oil products (including petrol, diesel, illuminating paraffin and a wide range of lubricants) and innovative services to key sectors of the country’s economy.

Solutions for Motorists Our 60 retail service stations serve 9 million customers annually. Vivo Energy Senegal has a highly efficient network, with service stations working to high standards maintained by regular team training and coaching.

A recent brand upgrade project has given our Shell service stations enhanced services and facilities and is an important contributor to volume growth.

Today, we supply many of the country’s major mines, with new prospects continuing to open up in the uranium, gold, diamond and copper mining industries. Power plants are increasingly a source of opportunity for us and this is set to continue.

In addition to Shell Diesel Extra and Shell Super Extra, we also offer Shell’s world-class lubricants and, in most cases, access to oil change, car wash and tyre service facilities as well as the benefits of Shell Select Shops.

For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Solutions for Business Our commercial customers receive a professional, responsive and reliable service tailored to their business needs. Vivo Energy Senegal meets these needs by providing a co-ordinated range of products across Shell lubricants, greases and fuels. We offer efficient delivery and comprehensive storage facilities. We serve the needs of commercial customers in industry, transport, marine, aviation, mining, construction and government sectors.

The easy-payment Shell Card gives customers a simple and secure way to manage their fuel needs.

Key Facts  Permanent employees:  Service stations: 

• Construction • Manufacturing • Marine • Mining • Power • Road Transport

Fuels storage capacity (m ):131,770* Lubricants blending capacity (tonnes):



Phone +264 61 270 11 11 businessenquiries.namibia @ vivoenergy.com

Vivo Energy Senegal Phone +221 33 849 37 37 vivoenergy.senegal @ vivoenergy.com

7,000*

* Fuels

storage and lubricants blending capacity based on % ownership.

Main Products For Motorists • Shell Diesel • Shell Diesel Extra • Shell Super Extra • Shell Helix

Business Sectors

202 Tacoma Street Suiderhof Windhoek Namibia 9000

76 3

For Business • Shell Diesel Extra • Shell Gadus • Shell Rimula • Shell Tellus • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants, greases and professional services for all applications.

Business Sectors

Vivo Energy Namibia

121

Route Des Hydrocarbures Quartier Bel Air BP 144 – CP 18524 Dakar RP Dakar Senegal

• Aviation • Construction • Manufacturing • Marine • Mining • Road Transport

Contents

Tunisia – Country profile

The Shell brand has been present in Tunisia since 1922. Today, under Vivo Energy, the business continues to be one of the country’s top performing companies. Vivo Energy Tunisia is active in the storage and distribution of fuel, the marketing of lubricants under the Shell Brand, and the supply and marketing of LPG under the Butagaz brand.

‹

Uganda

The Shell brand has been present in Uganda since 1953, with the company steadily building up its portfolio over the years and acquiring interests in major local fuel suppliers. Today, under Vivo Energy Uganda, retail remains the core business, where market share in both fuels and lubricants has steadily risen to match rising incomes within the country.

Ugamda – Country profile

Tunisia

‹

Tunis

Kampala

Key Facts  Permanent employees: 

281

Service stations: 

163

Fuels storage capacity (m ):123,884 3

*

LPG storage capacity (tonnes): 

6,900

Lubricants blending capacity (tonnes):

15,000*



*

* Fuels

storage, LPG storage and lubricants blending capacity based on % ownership.

Main Products For Motorists • Butagaz • Shell FuelSave Unleaded • Shell FuelSave Gasoil • Shell Helix For Business • Shell FuelSave Diesel • Shell Gadus • Shell Rimula • Shell Tellus • Butagaz • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

At Vivo Energy Tunisia, we are aware of the expectations placed upon us as one of Tunisia’s highest-profile companies, and strive at all times to be a responsible corporate citizen. In line with this, we are renowned for championing and setting standards for safety in sales and distribution operations. Solutions for Motorists Vivo Energy Tunisia operates nationwide with a retail network of 161 service stations offering a wide range of Shell’s world-class fuels and lubricants. Our service stations serve around 150,000 customers per day, making us one of the largest suppliers of fuels and lubricants in the country. These service stations have been continuously adapted and upgraded to meet changing market conditions, as well as the needs and aspirations

of our customers. Many offer Shell Select Shops, as well as car wash, oil change, tyre service facilities and a quick service restaurant co-branding concept. Solutions for Business We are rigorous in ensuring the quality and adherence to technical specifications of all our products. In addition, we work closely with our customers to make sure that all onsite equipment is regularly maintained and safely operated.

Solutions for Motorists We operate 115 Service stations distributed across Uganda and continue to be the country’s leading fuels and lubricants supplier, leading the way with Shell’s high-quality differentiated products and a wide retail network. We also add value through convenience retail stores, a superior Shell Card offer and exemplary customer service.

Our B2B customers are from the agriculture and transport sectors as well as diverse industries, offshore & onshore exploration and infrastructure projects. Our services include regular product testing, technical value projects, training, technical advice and dedicated account managers.

Solutions for Business Vivo Energy is the market leader in the B2B segment in Uganda. This market leadership position has been underpinned by strong and proven performance in supply of quality products, delivered on time and in full, excellent customer service and professional staff. Vivo Energy Uganda is the supplier of choice for many of the major businesses in the manufacturing and construction sectors, and is the sole lubricants supplier to all of the country’s thermal power generation plants.

 Permanent employees:  Service stations: 

Phone +216 71 341 555 contact.tunisie@ vivoenergy.com

24-26 Place du 14 Janvier 2011 1001 Tunis RP Tunisia

120

Fuels storage capacity (m ):  8,485* 3



LPG storage capacity (tonnes): 118* * Fuels

and LPG storage capacity based on % ownership.

Main Products For Motorists • Shell FuelSave Diesel • Shell FuelSave Unleaded • Shell Gas • Shell V-Power • Shell Helix

Business Sectors

Vivo Energy Tunisia

111

For Business • Shell FuelSave Diesel • Shell Gadus • Shell Rimula • Shell Tellus • Shell Gas • Apart from our main commercial business brands, Vivo Energy also offers a wide range of Shell branded quality fuels, lubricants and greases for all applications.

Business Sectors • Construction • Power • Road Transport

Key Facts

Vivo Energy Uganda Phone +256 312 210010 +256 414 339499 customerservice.c @vivoenergy.com

7th Street Industrial Area Plot 9, 11 P.O. Box 7082 Kampala Uganda

• Aviation • Construction • Manufacturing • Power • Road Transport

Contents

‹

‹

Playing our part Africa is changing faster and more profoundly than ever before. These changes are driven by growth, by social, political and demographic factors, and by a collective ambition to realise the talents and abilities of an extraordinary continent and its people. Vivo Energy is privileged to be playing a part in fuelling that growth. We are here in Africa for the long term. We will continue investing in infrastructure, technology and people. We will stand by our vision – To create Africa’s most respected energy business. We will always work with and for local people and communities to share the rewards of our success. We will stay true to our values – honesty, integrity and respect for people and the environment. By doing business the right way, we will succeed, grow and see our vision become a reality of which we can be truly proud.

Other Vivo Energy offices

For the addresses of our operating offices, go to pages 33 to 47.

Vivo Energy Holding BV Teleportboulevard 140 1043 EJ Amsterdam The Netherlands +31 20 681 0111

Vivo Energy Africa Services Casablanca Nearshore Park Shore 14 – 1100 Bd Al Qods – Quartier Sidi Maârouf 20270 Casablanca Morocco

Vivo Energy Mozambique LDA Avenida do Eduardo Mondlane No. 1116 Maputo Mozambique +258 21345 500

+212 5 22 43 75 00

Vivo Energy South Africa Shell Media City 10 Rua Vasco da Gama Foreshore Cape Town 8001 South Africa

Vivo Energy South Africa 3rd Floor Illovo Muse 198 Oxford Road Illovo Johannesburg 2196 South Africa

Vivo Energy UK Services Limited Warwick House 25-27 Buckingham Palace Road London SW1W 0PP United Kingdom

+27 21409 1055

+27 11 510 0520

+44 1234 904026

www.vivoenergy.com

Text: connorcommunications.co.uk Design: Playgroup.com

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