Fleet Customer Support

Helping You Manage Your Fleet

Helping You Manage Your Fleet The programs within this brochure are designed to be used as either stand-alone applications or blended together. We offer a network of dealerships that operate with your commercial interests in mind. From efficiencies and time-saving tools to less downtime for your fleet, we have your business needs in mind.

Ford Parts provide original equipment design

The name says quality, dependability,

and fit for your Ford, Lincoln and Mercury

and performance.

vehicles and help restore new-vehicle-like performance and reliability.

Motorcraft® parts are designed specifically

Plus, all Ford Parts are backed

and have undergone extensive laboratory

by Ford Motor Company and built

and on-the-road testing. They’re built

with the engineering expertise

to maximize the performance of Ford,

from a manufacturer with more than

Lincoln and Mercury vehicles, providing

100 years of experience.

a comprehensive product line.

for Ford, Lincoln and Mercury vehicles

See your Ford or Lincoln dealership or Ford Authorized Distributor for 2-year/unlimited miles Service Part Warranty information. No Commercial Exceptions Labor may have a limit. See your dealer for a copy of the limited warranty.

Labor may have a limit. See your seller for a copy of the limited warranty. Motorcraft® is a registered trademark of Ford Motor Company.

This brochure is intended to provide general information about Business Preferred Network, Quick Lane Tire & Auto Center, Ford Quality Fleet Care, Ford Powertrain Assemblies, FordParts.com, Commercial Service Plus and Ford Extended Service Plan. We reserve the right to make changes to each without prior notice.

Table of Contents

Committed to Supporting Your Needs

Table of Contents Convenient hours and “no appointment necessary.” Maintenance and light repair service for all makes, including name-brand tires.

4

Transportation Solutions Business Preferred Network dealerships are specially qualified to look after your fleet’s transportation needs, including sales, parts, service and finance.

5

Peace-of-Mind Protection Savings on vehicle maintenance, service and repair costs.

6-7

Centralized Billing Program Features – 8 Simplified management for your entire fleet, including non-Ford vehicles. Parts Billing Program Features – 8 Convenience and control, with support of Ford-Lincoln dealers and Ford Authorized Distributors. Online Business Reports and Invoices – 9-11 Supported through www.qfc.ford.com with no added costs.

Maintenance and Repair Features: Pay-as-you-go consolidated invoicing. Guaranteed/prepaid option. The choice of additional fleet services.

12

Log on to a better way to get parts, featuring VIN search capability and part availability.

13

Ford Powertrain Assemblies: Gas and Diesel Engines, Transmissions Nationwide Warranty OEM Quality and Fit No Risk Core Return Credit

Important Contact Information Websites and Phone Numbers

14

15

3

The Quick Lane Advantage Quick Lane Tire & Auto Centers provide the convenience of a “no appointment necessary” service approach. Open 12 hours a day, Monday through Friday, plus Saturday hours as well … featuring factory-trained technicians well-versed in vehicle maintenance.

Servicing All Makes and Models Quick Lane Tire & Auto Centers perform scheduled maintenance and light repair work on all makes and models using Motorcraft and other quality parts at competitive prices. Our stores offer the ease and convenience of an aftermarket repair shop with the quality and commitment of a dealership Service Department.

A Nationwide Network Featuring: • O  il Change and Essential Maintenance

• N  ame-Brand Tires

• B  rake Inspections & Repairs

• S  afety Inspections

• A  lignments

• B  attery Test & Replacement

• S  hocks & Struts

• M  inor Engine Tune-Ups

• A  ir Conditioning Services

• V  ehicle Check-Up (VCU) Report

• B  elts & Hoses

• L  amps & Bulbs

• W  iper Blades

• C  ooling System Maintenance

• A  lternators

• T  ransmission Service

• S  uspension & Steering

Added Convenience Visit www.quicklane.com to find the nearest location. Call ahead for fleet pricing and billing arrangements. Quick Lane Tire & Auto Centers honor Ford Extended Service Maintenance Plans (ESP) and participate in Ford Quality Fleet Care (QFC) centralized billing, providing: • A  dded security and convenience for company drivers • O  nline service visit detail available for QFC accounts

4

Backed by Ford Motor Company, the Business Preferred Network (BPN) provides commercial vehicle sales, finance, parts and service support. Each Business Preferred Network dealership features a certified staff committed to making decisions easier for you without leaving your business unattended.

Drive Green

Sales

Look to Ford Commercial vehicles as your alternative fuel resource. By pursuing multiple technologies and working with high-quality modifiers, we are able to offer affordable, fuel efficient, environmentally responsible solutions to meet your business needs. Ask your dealer about the commercial vehicle alternative fuel choices of ethanol (E85), biodiesel, CNG, propane autogas, hybrid, plug-in hybrid or full electric.

Dedicated Commercial Account Managers: • A  rrange test drives at the dealership or your place of business to best accommodate your schedule • Help you tailor vehicles to your needs and turn cycles • C  oordinate specifications with recognized vehicle upfitters

Financing Options

Ford Credit Commercial Lending Services has a number of financing options that can be tailored to meet your needs (subject to credit approval).

Commercial Retail Finance

Ford Credit “traditional” finance program offering competitive rates and flexible terms to suit most business needs.

• H  elp you navigate through finance options

Commercial Red Carpet Lease (RCL)

• E  xplain available Ford programs that support your business; Ford Extended Service Plans (page 6), Quality Fleet Care (page 8), Commercial Service Plus (page 12), and more

CommerciaLease

A Net (close-ended) lease that provides an ideal option for predictable-use vehicles.

Dedicated Commercial Service Staff:

Commercial Lines of Credit

• F  actory-trained technicians understand your Ford vehicles and the importance of keeping them on the road Dedicated Parts Staff: • T  rained to assist with your part needs • P  roviding the option of online part identification and ordering of Genuine Parts designed to fit your vehicle (for fleets with their own service facilities) * For vehicles no longer covered by New Vehicle Limited Warranty or Ford Extended Service Plan Roadside Assistance coverage.

Commercial lines of credit are available on Commercial Retail Finance, Commercial RCL and CommerciaLease transactions.

Commercial GAPCoverage

Provides protection when a financed vehicle is stolen or declared a total loss, and the insurance settlement does not satisfy the outstanding balance on the vehicle.

BPN Dealer Locations Visit www.bpndealerdirectory.com or scan this code with your smartphone. To locate any Ford or Lincoln dealership, visit www.ford.com. Many Ford and Lincoln dealerships in the U.S. may be able to provide service for your vehicle depending on its application and service needs. Ford Business Preferred Network dealerships are also uniquely qualified and prepared for fleet and commercial vehicle service. If you do not already have a dealership service affiliation, please consider contacting your dealership of choice prior to towing or presenting a vehicle for service.

www.quicklane.com and www.bpndealerdirectory.com

Service and Parts

A TRAC (open-ended) lease designed with business-friendly features that satisfy unique business needs.

• C  ommercial Truck Direct Tow Program provides for beyond-warranty* towing to the nearest BPN dealership qualified to service your vehicle type and powertrain. Simply call the Ford Motor Company Roadside Assistance number: 1-800-241-FORD (1-800-241-3673)

Quick Lane Tire & Auto Centers and Business Preferred Network

Transportation Solutions for Business Owners

5

Comprehensive Service Protection Programs Ford Extended Service Plans (ESP) can help eliminate the variability associated with servicing your vehicle, offer a potential reduction in your operating expenses and budget life cycle expenses. Choose from a selection of maintenance or repair plans individually, or combine them as a comprehensive cost management tool for your fleet. Lock in tomorrow’s costs at today’s rates and pre-pay your vehicle maintenance expenses. Plus, no matter which plan you select, Ford ESP offers these additional benefits:

Component Protection

Repair cost protection for major vehicle components – from 13 to 1,000+ components depending on the plan selected.

Emergency Roadside Assistance:

• T  ire change, lockout, out-of-fuel, battery jump-start and towing assistance (up to $100 per occurrence, $200 for Medium Duty vehicles) • T  ravel Expenses Reimbursement (up to $500 and three days per occurrence) • D  estination Assistance (up to $75)

Rental Car Reimbursement

If your vehicle is inoperable and must be kept overnight for a repair covered by the Ford New Vehicle Limited Warranty, you will be reimbursed a set amount per day for up to 10 days (varies for Ford/ Lincoln vehicles).

First-Day Rental

This is standard on most component protection plans and optional on Ford ESP maintenance and Cab & Chassis/Cutaway plans. It provides up to two days of rental benefits per eligible service event. It’s a valuable standard benefit for sales and executive car service.

Deductible Options

$100 deductible is standard on all component plans. However, $0, $50 and $200 deductible options are available.

Transferable

The remaining coverage can be transferred to a new owner for a nominal fee. This can add to the resale value of the vehicle.

Backed by Ford

Most important, Ford ESP is backed by Ford and honored at participating Ford and Lincoln dealerships in the United States, Canada and Mexico.

Premium Maintenance Plans Premium Maintenance plans are available to meet your vehicle servicing requirements. Premium Maintenance plans may be purchased as stand-alone programs or purchased with any new Ford ESP plan. They provide scheduled maintenance service as recommended in the vehicle’s Scheduled Maintenance Guide for the time/ mileage selected. In addition, Premium Maintenance coverage includes coverage for selected wear items: • Spark plugs

• Engine coolant hoses, clamps and o-ring seals

• Shock absorbers

• Brake pads and lining

• Clutch disc

• Wiper blades

• Engine belts As an added bonus, Ford ESP Premium Maintenance also includes a Diesel Exhaust Fluid (DEF) top-off for diesel owners any time the vehicle is in for scheduled service. *Certain exclusions/differences apply. See your dealership for details. See your Ford or Lincoln dealership for unique exclusions. Ford Extended Service Plans are subject to change without notice, and plan availability, benefits and coverage may vary by state. See your participating dealership for details. Florida dealerships only: in Florida, Ford ESP on Ford, Lincoln and Mercury vehicles is a service contract from Ford Motor Company (License # 12118). In Florida, Ford ESP on competitive-make vehicles is a service contract from The American Road Insurance Company, Dearborn, MI 48126 (Certificate of Authority #09079). In Texas, Ford ESP is a Service Contract from Ford Motor Service Company (License #SCP-165). Illustrations used in the brochure are for graphic representation only. Repairs needed to any engine, transmission/transaxle and final drive components caused by or resulting from a defect in a non-Ford component, such as an aftermarket-installed turbocharger/supercharger, are not covered. In some cases, the use of Ford Authorized Remanufactured parts is required following expiration of the New Vehicle Limited Warranty.

6

COVERS

1,000+

Commercial Business Solution

Offers extensive coverage on 1,000+ components: • Engine

• Brakes

• Safety

• Transmission

• Front and Rear Suspension

• Audio

• Front-Wheel-Drive Axle

• Electrical

• Emissions

• Rear-Wheel-Drive Axle

• Air Conditioning and Heating

• Steering

• High-Tech

COMPONENTS

Ford Extended Service Plan

PremiumCARE

Premium Maintenance Plan Covers all manufacturer recommended maintenance plus selected wear items: • Spark plugs

•E  ngine belts

• Brake pads and linings

• Shock absorbers

•E  ngine coolant hoses, clamps and o-ring seals

• Wiper blades

• Clutch disc

• Diesel exhaust fluid

ExtraCARE

113 COVERS

Covers 113 essential components: • Engine

• Steering

• Transmission

• Brakes

• Front-Wheel-Drive Axle

• Front Suspension

• Rear-Wheel-Drive Axle

• Electrical

• Air Conditioning and Heating

COMPONENTS

• High-Tech

BaseCARE

84 COVERS

Covers 84 major components: • Engine

• Rear-Wheel-Drive Axle

• Front Suspension

• Transmission

• Steering

• Electrical

• Front-Wheel-Drive Axle

• Brakes

• Air Conditioning and Heating

COMPONENTS

BaseCARE, PowertrainCARE and EngineCARE Plus for Medium Duty Vehicles Designed as wrap-around coverage; excludes non-Ford diesel engines and transmissions: • Rear-Wheel-Drive Axle

• Front Suspension

• Steering

• Electrical

• Brakes

• Air Conditioning and Heating

PowertrainCARE • Front-Wheel-Drive Axle

• Transmission

• Rear-Wheel-Drive Axle

For 3.2-liter and 6.7-liter Power Stroke® Engines: • Covers 13 engine components

13

COVERS

COMPONENTS

Diesel EngineCARE Plus For 3.2-liter and 6.7-liter Power Stroke® Engines: • Covers 21 engine components

COMPONENTS

21

COVERS

COMPONENTS

www.ford-esp.com

• Engine

Diesel EngineCARE

29 COVERS

Covers 29 critical Powertrain components:

7

QFC Centralized Billing Program The Ford Quality Fleet Care (QFC) Program is a parts and service billing program offered without enrollment or monthly use fees* to those Commercial Fleet customers who choose to self-manage their fleet of vehicles. A single consolidated invoice replaces multiple repair orders or part invoices, saving administrative time and cost. To learn more, visit the Quality Fleet Care website at www.qfc.ford.com or scan this code with your smartphone.

Service Billing Features All-Make Service Billing Solution

Available for your entire fleet of Ford, Lincoln and Mercury vehicles, as well as non-Ford vehicles and trailers through Ford and Lincoln dealerships and Quick Lane Tire & Auto Centers throughout the United States and Canada.

Controlled Spending Limits Set by You … the Customer • Y  our pre-set limits requiring fleet approval are displayed at Ford and Lincoln dealerships and Quick Lane Tire & Auto Center locations on Ford’s Online Automated Service Information System (OASIS)

Ford OASIS Advantage

OASIS eliminates the need for drivers to carry program identification for service lane support. OASIS: • D  isplays vehicle information, including repair bulletins, open Field Service Actions and Ford Extended Service Plan information • P  rovides servicing dealers with information on a recent Ford warranty repair performed at any Ford or Lincoln dealership should the need arise

• F  ord Warranty and Ford Extended Service Plan (ESP) deductibles do not require approval, saving you time • N  o prior approval is required for covered services when combined with Ford ESP maintenance and wear plans or component protection plans Note: Ford ESP service events are included in both invoice and online business reports. See pages 6 and 7 for more information on Ford ESP options and coverages.

National Glass Program

OEM windshield replacement and repair is provided through mobile service at no additional charge with: • Tiered pricing • SoundScreenTM glass replacement to match OE specifications

Enhanced Roadside Assistance

Offers services beyond New Vehicle Limited Warranty and Ford Extended Service Plan roadside coverages. • 911 emergency dispatch • On-site tire change or replacement • Emergency fuel and fluids • Jump-start and lockout assistance • Towing and winching • Call-ahead service appointment

Wholesale Parts Billing Features QFC Wholesale Parts Billing Program extends the same billing convenience from the dealership Service Department through the dealership Parts Department, and is offered without enrollment or monthly use fees.* Allows for Genuine Ford or Motorcraft parts to be purchased over-the-counter at Ford or Lincoln dealerships or Ford Authorized Distributors of Motorcraft brand parts. Can be utilized as standalone billing or combined with service billing, features include: • A  dedicated parts account code and card issued for your convenience • A  uthorization by your designated company representative • T  he option of FordParts.com billing ... see page 13 for details

Centralized Billing Account Account Name

SAMPLE FLEET CUSTOMER

*Application approval required. Be sure to review the QFC Program Agreement at www.qfc.ford.com for details.

8

Available 24/7 for program maintenance, fleet support materials, online web billing and links to other sites, as noted in Related Sites below.

Credit Application

Electronic Billing

Related Sites

• D  ownload to Excel and sort your billing by repair order, date, VIN, unit number, dealership and amount

Download the QFC Credit Application for quick and easy enrollment into QFC. See page 15 for URLs. Fast access to links to help you locate: • F  ord and Lincoln dealerships • Q  uick Lane Tire & Auto Centers • M  aintenance schedules

Ford Quality Fleet Care

Website Features (www.qfc.ford.com)

View your current bills online at your convenience:

EFT Payment Available

Provides a safe and cost-effective payment method. No worry about payment being lost or delayed in transit.

• F  ord Extended Service Plan information

MyQFC Management Tool* A page with the specific information that fleet managers ask for most, such as: • Account balance amount • A list of actively enrolled vehicles • Daily reports for current repairs and parts purchases to track activities between invoice periods • Maintenance Reports showing the frequency and cost of your fleet’s vehicle maintenance • Expanded date range invoice information

Online Business Reports* Various business reports are available online at no added cost for fleets with a Ford FIN code. A valuable and secure source of information, online reports can be viewed or printed. Examples include: • Fleet Business Report

• Repair Category Report

• Vehicle Repair Analysis Report

• Parts Report

To register for Quality Fleet Care Online Reporting, visit www.qfc.ford.com or contact Quality Fleet Care at 1-800-367-3221.

www.qfc.ford.com

*For information on obtaining a FIN or Ford web ID, go to www.qfc.ford.com and click on the ID Enrollment tab.

9

Service Billing Invoice Centralized Billing Program INVOICE To: ABC FLEET 000000/00000 123 MAIN ST DEARBORN, MI 48124

Invoice

Compiles total amount due for the month’s billing: • R  eplaces multiple invoices • S  aves processing time • D  ocument can be used to submit to your Accounts Payable Department

GSM811111

Invoice No: Invoice Date:

01- Dec-20XX

Due Date:

01- Jan- 20XX

Attn: FLEET ADMINISTRATOR

Total Repair Cost:

$3,385.72

Total U.S. Sales Tax:

$203.09

Total Canadian GST/HST:

$0.00

Total Canadian PST:

$0.00

Total Canadian QST:

$0.00

Total Administration Fee:

$0.00

Total Amount:

$3,588.81

Please Make Check Payable To:

Please include Invoice No GSM811111 on check remittance when submitting payment.

Dept 121801 Ford Quality Fleet Care Program PO Box 67000 Detroit, MI 48267-1218 Tele: 1-800-367-3221

Payment Term Net 30 Days from Invoice Date. Overdue Invoices will be assessed a 2% Late Fee Please call 1-800-367-3221 if balances are not paid in full

Repair Summary

A summary of all current repairs charged to your fleet during the billing period. It provides: • F  leet account unit number (when provided) • V  ehicle Identification Number • F  leet approval for repairs

Bill To:

ABC FLEET - 000000/00000 123 MAIN ST DEARBORN, MI 48124

VIN No

01-DEC-20XX

Payment Term Net 30 Days from Invoice Date. Overdue invoices will be assessed a 2% Late Fee

Attn: FLEET ADMINISTRATOR Unit

GSM811111

Attached Invoice No: Attached Invoice Date:

Fleet Approval

Services Sold by WEST FORD

Repair Date

Repair Order 051756

Repair Cost

Total Tax

Admin Fee

0001

12345

17390

05-Apr-XX

0.00

0.00

12345

1FAFP53XX5F233919

WEST FORD

17055

02-Apr-XX

053283

0.00

0.00

0.00

0.00

0003

13579

1FAFP40XX1F234066

ELM FORD

20879

02-Mar-XX

151195

0.00

0.00

0.00

0.00

STATE FORD

34522

1.44

0.00

15935

1FAFP40XX1F235200

632598

Stebbins Ford

14046

21-Apr-XX

017513

56.26

3.38

0.00

59.64

78693

1FALP40XX1F233914

389562

MAC FORD

19951

29-Apr-XX

087734

1573.88

94.44

0.00

1668.32

• R  epair mileage

0008

25365

RIVER FORD

23973

11-Apr-XX

364142

0.00

0.00

0.00

0.00

0008

85742 1FAFP40XX1F239850

446112

BLUE FORD

19787

08-Apr-XX

351665

1235.88

74.16

0.00

1310.04

0009

52896

1FAFP40XX1F235753

458236

John Mass Ford

19938

29-Apr-XX

133581

106.92

6.42

0.00

113.34

• D  ealership repair order number

0010

63956

1FAFP40XX1F234031

Jack Smith Ford

20472

04-Apr-XX

146358

0011

10959

1FAFP40XX1F234093

568742

CASS FORD

22867

26-Apr-XX

008531

57.69

3.47

0.00

61.16

0012

11052

1FAFP40XX1F235681

897568

PEAR FORD INC.

29780

04-Apr-XX

236780

225.94

13.46

0.00

239.40

• T  otals

0013

12119

1FAFP55XX1W120169 658569

Ridge Ford

36810

05-Apr-XX

083565

64.30

3.86

0.00

68.16

$0.00

$3,588.81

Consistent, easy-to-read format includes: • F  leet company • S  ervice provider • V  ehicle data including VIN and your assigned unit number (when provided) • D  escription of performed repairs • C  ondition code – Describes the condition of the replaced part • T  ax – As charged by provider

1FAFP40XX1F234142

12-Feb-XX

040161

23.95

0.00

0005

Repair Detail

24680 1FAFP40XX1F235816

0.00

Total

0002

0004

1FAFP53XX5F233919

Repair Mileage

0006

• S  ervicing location

10

Centralized Billing Program REPAIR NOTIFICATION SUMMARY

40.90

$3,385.72

Attn: Fleet Administrator Invoice No: GSM811111-0013 Prior Approval Limit: $50.00 Currency code: USD Invoice Date: 01-Dec-XX Payment Terms Net 30 Days from Invoice Date

$203.09

0.00

43.36

Centralized Billing Program REPAIR NOTIFICATION

Please make check payable to: Ford Quality Fleet Care Dept 121801 PO Box 67000 Detroit, MI 48267-1218 Bill To: ABC FLEET - 000000/00000 123 MAIN ST DEARBORN, MI 48124

2.46

25.39

Services Sold By: Ridge Ford 123 Maple Street Dearborn, MI 48121 (313) 321-8468 Participating Business Preferred Network Dealer

Vehicle Data: VIN: 1FAFP55XX1W120169 Unit Number: 12119 License Plate: XXX123 Driver: Jane Doe Plan: 2007 New Quality Fleet Care Only Options: Model: 2014 EDGE Expiration Miles: 999,999 Expiration Date: 24-Sep-2018

Service: Dealer Service Repair Date: 05-Nov-2008 Repair Miles: 36,810 Repair Order No: 073565 Fleet Approvals: 658569

Part/Labor Code

Condition Code

Comments: REQUESTED AN OIL AND FILTER CHANGE R1 1 Filter Asy – Oil 2 Oil – Engine 3

Line Description

FL 400S XO5W20QSP Labor

82 Misc. (spec. claims)

Quantity /Time

Comments: REQUESTED A TIRE ROTATION R2 1 Tire 2

TIRE Labor

82 Misc. (spec. claims

Comments: REQUESTED THE AIR FILTER TO BE CHANGED R3 1 2 Element Asy – Air Cleaner 3

9601 FA 1683 Labor

82 Misc (spec. claims)

Unit Price

1 5 0

Repair Cost

3.98 2.55 0.00

3.98 12.75 15.00

0

0.00

14.95

0 1 0

0.00 7.62 0.00

0.00 7.62 10.00

$ 64.30 Please refer to Invoice GSF500578-0012 for additional repair detail

Admin Fee:

$0.00 Tax:

$3.86

Total:

$ 68.16 Page 20 of 20

Ford Quality Fleet Care

Wholesale Parts Billing Invoice Centralized Billing Program INVOICE

Invoice

Compiles total amount due for the month’s billing: • R  eplaces multiple invoices • S  aves processing time • D  ocument can be used to submit to your Accounts Payable Department

ABC FLEET 000000/00000 123 MAIN ST DEARBORN, MI 48124 Attn: FLEET ADMINISTRATOR

Invoice No:

QSE0700001

Invoice Date:

01-Dec-20XX

Due Date:

01-Jan-20XX

Total Cost:

$15,336.38

Total U.S. Sales Tax:

$717.78

Total Administration Fee:

$

Total Amount:

0.00

$16,054.16

Please Make Check Payable To:

Please include Invoice No QSE0700001 on check remittance when submitting payment.

Dept 121801 Quality Fleet Care PO Box 67000 Detroit, MI 48267-1218 Tele: 1-800-367-3221

Payment Term Net 30 Days from Invoice Date. Overdue Invoices will be assessed a 2% Late Fee

Please call 1-800-367-3221 if balances are not paid in full

Purchase Summary

A summary of all current purchases charged to your fleet during the billing period. It provides: • A  ccount number

Centralized Billing Program PURCHASE NOTIFICATION SUMMARY

To:

• P  urchase location

Payment Terms Net 30 Days from Invoice Date Overdue Invoices will be assessed a 2% Late Fee

Attn: FLEET ADMINISTRATOR

• A  pproval number per purchase

Fleet Approval 0001 0002 0003

785652 459697 393939

QSE0700001 01-DEC-20XX

Attached Invoice No: Attached Invoice Date:

ABC FLEET – 000000/00000 123 MAIN ST DEARBORN, MI 48124

Seller

Purchase Date

Order #

Ridge Ford Ford 567 LM Dealer

01-Dec-XX 26-Dec-XX 27-Dec-XX

060762 963201 632598

Admin Fee

Total

4,295.12 10,520.63 520.63

Cost

55.30 631.24 31.24

Tax

0.00 0.00 0.00

4,350.42 11,151.87 551.87

$ 15,336.38

$ 717.78

$0 .00

• T  otals $16,054.16

Purchase Detail

The top portion of the Purchase Notification identifies: • F  leet company • S  ervice provider • B  illing information The bottom portion of the Purchase Notification identifies: • C  omments – From provider regarding purchases • Q  uantity – Number of parts purchased • U  nit price – Part price • T  ax – As charged by provider • C  ost – Total amount for parts purchased

Account Info:

Seller:

ABC FLEET – 000000/00000 123 MAIN ST DEARBORN, MI 48124 Attn: FLEET ADMINISTRATOR Invoice No: QSE0700001-0001 Currency Code: USD Invoice Date: 01-Dec-20XX

Ridge Ford 123 Maple Street DEARBORN, MI 48121 (800) 367-32218 Participating Business Preferred Network Dealer

Payment Terms Net 30 Days from Invoice Date Line Description

Purchase Date: 01-Dec-20XX Order No: 060762 Approval Number: 785652

Part Code

Quantity

Billing Info: Billing Number: Q000FC0XXX0 Authorized By: James Bond Plan: QUALITY FLEET CARE-PARTS PURCHASE PROGRAM

Unit Price

Cost

Comments: Ordered 10 Rotors R1 1 Fleet Part Sales 2 Rotor Assembly

Partsale DR374B

0 10

0.00 33.72

0.00 337.20

Comments: Ordered 20 Starters R2 1 Fleet Part Sales 2. Starter Assembly

Partsale E9Tz 12A112A

0 20

0.00 50.60

0.00 1,000.00

Comments: Ordered 8 Pads R3 1 Fleet Part Sales 2. PAD

Partsale XU2Z 2V001AVA

0 8

0.00 55.19

0.00 441.52

Comments: Ordered 10 Alternators R4 1 Fleet Part Sales 2. Alternator Assembly

Partsale F6AZ 10346AARM1

0 10

0.00 251.64

0.00 2,516.40 $4,295.12

Admin Fee:

$0.00

Tax:

$55.30

Total:

$4,350.42

Page 1 of 3

www.qfc.ford.com

• P  art code – Parts purchased

Centralized Billing Program PURCHASE NOTIFICATION

Please make check payable to: Ford Quality Fleet Care Dept 121801 PO Box 67000 Detroit, MI 48267-1218

11

Keep Your Business Moving A reliable fleet is essential, whether your business runs one vehicle or 100. You need vehicles you can count on to be out there every day. That’s where Ford Commercial Service Plus can help.* Commercial Service Plus is a comprehensive fleet management program. Only available on Ford Credit financed or leased vehicles, it assists with all aspects of commercial vehicle ownership and helps you reduce vehicle downtime with:* • 2  4-hour Maintenance Management and Emergency On-road Assistance anywhere in the U.S.

• S  ervice reminders via coupon book, phone call or email

• Q  uicktag Automated License Renewal Program

• Consolidated invoices

• F  uel Card Program

• Reporting:

• A  ccident Management and Subrogation Program

− On-demand Motor Vehicle Reports

• S  hort-term rental replacement

− Personal mileage reporting − Fuel card data

Commercial Service Plus Services Commercial Service Plus services are provided by your Ford Motor Company dealer or other approved National Account Service outlets (out-of-network charges may apply). Your drivers incur no out-of-pocket expenses at their points of service.

Car and Light Truck Maintenance Management Program • V  ehicle engineering and equipment specification advice and consultation (through your dealer) • V  ehicle identification advice and assistance • P  reventive maintenance schedules and reminders based on usage and mileage

Medium-Duty Truck Maintenance Management Program F-450 through F-750

Includes all features of the Car and Light Truck Program, plus: • P  rescheduled, proactive maintenance managed by Commercial Service Plus headquarters

• C  ost control and management of all maintenance and repair at point of sale • F  leet evaluation reports • A  ccess to Ford dealer and national account service outlets • R  eplacement vehicle assistance

Two Ways to Pay: Pay-As-You-Go

Pay for maintenance or service as it is incurred. The amount is added to the Commercial Service Plus monthly combined invoice.

Guaranteed/Prepaid

All maintenance or service is included in the Commercial Service Plus monthly charge and is “guaranteed” not to increase over the term of the service agreement. This option is only available on normal-use vehicles (does not cover severe or off-road use) and does not cover vehicle abuse, physical damage or similar misuse of the vehicle.

For more information, contact your local Ford or Lincoln dealership. * Subject to Commercial Service Plus credit approval.

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FordParts.com gives you 24/7 access 365 days a year. As a fleet manager, you don’t have time to waste. With FordParts.com at your fingertips, you get 24-hour access to the right parts for the vehicles you service. And the right service for your business. A simple VIN search points you to the exact parts you need and a simple platform handles the business. It’s the fastest, easiest way to get assembly diagrams, product videos, shipping and delivery options, and so much more. It all starts with the click of a button!

At FordParts.com, you’ll find smart features, including: • V  IN search capability – locate the Ford and Motorcraft parts you need with unmatched accuracy • T  ime-saving functionality – upload multiple VINs from your fleet, and save them for future orders

• A  llow multiple buyers in your organization to purchase through your account

Commercial Service Plus SM and FordParts.com

Ready for Access?

• C  omprehensive information on products and training

As a registered customer, take advantage of: • S  ave to cart – keeps a parts list for easier future ordering

• P  referred dealership – register with your preferred shopping dealership for custom pricing

• P  arts illustrations – clear, expanded views of related parts necessary to complete your job

• S  hipping options – choose ground, FedEx flat-rate shipping, overnight or pick up at your dealership

• P  ayment options – save your credit card, payment and shipping information

A tool as indispensable as your wrench. Just plug in a VIN to get the right part, right now!

Log on to www.fordparts.com today to register and request sponsorship from your preferred dealership.

www.fordcsp.com and FordParts.com

Get cleared for access today!

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Ford Powertrain Assemblies Nationwide Warranty

• F  ord new and remanufactured gas engines and transmissions are covered by a 3-year/unlimited-mile warranty* • F  ord new and remanufactured diesel engines are covered by a 2-year/unlimited-mile warranty*

* These warranties are backed by Ford Motor Company and supported by more than 3,000 Ford and Lincoln dealerships. There are no Commercial exclusions, unlike some competitors. See your dealer for details. OEM Quality and Fit Every Time

• O  nly Ford Motor Company offers engines and transmissions designed specifically to fit each individual vehicle make, model and year. Our assemblies meet or exceed OE specifications

No-Risk Core Return Credit

• 1 00% core credit is always provided – never prorated. Returned core must be the same part application as the assembly purchased. Core must be 100% complete with all parts attached, all fluids drained and returned in original packaging

Same-Day or Next-Day Delivery

• A  vailable with more than 15,000 assemblies at 38 nationwide distribution centers

Competitive Pricing

• W  e offer the only assemblies backed by Ford Motor Company, and also price them competitively to our dealers

Call 1-800-392-7946 for in-depth product-specific information from a knowledgeable, factory-trained Call Center Agent.

A higher level.

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Fleet Business Assistance Center: 1-800-34FLEET (1-800-343-5338)

Option #1: To Apply for FIN/Web Support Option #2: Order Status, Invoicing, Government Program Inquiries Option #3: Fleet Service Warranty & Vehicle & Repair Inquiries

Important Numbers:

Ford Extended Service Plan: 1-800-521-4144 Quality Fleet Care: 1-800-367-3221 Powertrain Hotline: 1-800-392-7946 Motorhome Customer Assistance Center: 1-800-444-3311 Ford Roadside Assistance: 1-800-241-3673

Ford Powertrain Assemblies and Important Contact Information

www.fleet.ford.com

Owner Guides/Shop Manuals Order Department: 1-800-782-4356

Online Information:

Quick Lane Tire & Auto Center: www.quicklane.com Business Preferred Network Locator: www.bpndealerdirectory.com Ford Extended Service Plan: www.ford-esp.com Quality Fleet Care: www.qfc.ford.com Commercial Service Plus: www.fordcsp.com Ford Credit Commercial Lending: www.fordcredit.com/comlend Ford Parts: www.fordparts.com Ford Fleet: www.fleet.ford.com

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FCS-35541-14 December 2014 514250_1b

To order additional copies, please call 1-800-367-3221 or order online at www.qfc.ford.com.