R i c hm o n d E state

S e r v ic e Di re c to r y &

S i te M a nu a l First edition March 2013

R i c h m o n d E state S e r v i c e D i re c to r y Information and contact details for services around the Richmond Estate.

Services: Emergency, Security & Crisis Lines ................................................................................... 3 Housing & Accommodation Services ................................................................................ 4 Employment, Education & Training Services ................................................................ 5 Health Services........................................................................................................................... 7 Mental Health Services ........................................................................................................... 8 Alcohol & Other Drugs Services .......................................................................................... 9 Gambling Support Services ................................................................................................. 10 Legal & Financial Support.................................................................................................... 11 Material & Practical Assistance ......................................................................................... 12 Interpreting & Translation Services................................................................................ 13 Neighbourhood Houses & Community Assoc.............................................................. 14 Migrant & Refugee Support ................................................................................................ 16 Children’s, Youth & Families Services ............................................................................ 17 Family Violence Support Services .................................................................................... 20 Primary Schools ....................................................................................................................... 21 Childcare & Kindergartens .................................................................................................. 22 Playgroups & Toy Libraries ................................................................................................ 24 Older Persons Support.......................................................................................................... 25

Richmond Housing Estate | Service Directory | March 2013

2

Emergency, Security & Crisis Lines Police / Fire / Ambulance  000

Richmond Police Station  8420 3600

Services for Richmond Estate Residents  Emergency services

Services for Richmond Estate Residents  Local police

 217 Church St, Richmond  www.police.vic.gov.au

Richmond Estate Security  9428 9725  Control Room: 108 Elizabeth St, Richmond

Services for Richmond Estate Residents  Protect the well-being and property of those who live, visit and work on the estate  Assess and resolve residential and neighbourhood disputes  Report estate maintenance issues  Report all serious incidents to police and assist emergency services personnel if required

Lifeline  13 11 14

Poisons Information Line  13 11 26  www.austin.org.au/poisons

Child Protection Crisis Line  13 12 78

Richmond Housing Estate | Service Directory | March 2013

Services for Richmond Estate Residents  24/7 crisis support and suicide prevention services

Services for Richmond Estate Residents  Advice if a person has been poisoned, overdosed, made a mistake with medicines or been bitten/stung by a snake, spider, bee etc.

Services for Richmond Estate Residents  Crisis line for concerns about the immediate safety of a child within their family unit

3

Housing & Accommodation Services Richmond Housing Office

Services for Richmond Estate Residents

 9429 5174

 Tenancy support

 Call Centre: 13 11 72

 Maintenance requests

 112 Elizabeth St, Richmond

HomeGround  9288 9611 / 1800 048 325  68 Oxford St, Collingwood  www.homeground.org.au

Tenants Union of Victoria  9416 2577  55 Johnston St, Fitzroy

Services for Richmond Estate Residents  Social Housing Advocacy & Support Program (SHASP): Support for public tenants who are at risk of sustaining long term tenancy  Support for Families at Risk of Homelessness (SFaR): Long term, intensive support for families linking them to specialist services to maintain housing

Services for Richmond Estate Residents  Advice, assistance and advocacy for tenants of private and public residential properties

 www.tuv.org.au

Frontyard Youth Services  9611 2411  19 King St, Melbourne  www.melbournecitymission.org.au

Crisis Accommodation Line  1800 627 727

Women’s Housing

Services for Richmond Estate Residents  Support to address the physical, social, and emotional needs of young people who are homeless or at risk of homelessness

Services for Richmond Estate Residents  Crisis line for those experiencing homelessness

Services for Richmond Estate Residents

 9412 6868

 Community housing for women

 Suite 1, 21 Cremorne St, Cremorne

 Transitional housing for women while a plan is developed for permanent housing

 www.womenshousing.com.au

Home At Last  1300 765 178 / 9654 7389  Ross House, 247 Flinders Ln, Melbourne  www.oldertenants.org.au

Richmond Housing Estate | Service Directory | March 2013

Services for Richmond Estate Residents  Free and confidential advice, support and advocacy to older people to help find housing solutions

4

Employment, Education & Training Services Centrelink – Richmond  132 468  617 Victoria St, Abbotsford  www.humanservices.gov.au

Wise Employment

Services for Richmond Estate Residents  Payments and services for job seekers, older people, migrants, people with a disability, families and students

Services for Richmond Estate Residents

 9421 8999

 Job Services Australia employment services

 552 Victoria St, North Melbourne

 Disability employment services

 www.wiseemployment.com.au

JobCo  9418 3945

Services for Richmond Estate Residents  Disability employment services

 Suite 22, 200 Alexandra Pd, Fitzroy  www.jobco.com.au

ACSO

Services for Richmond Estate Residents

 9413 7000

 Job Services Australia employment services

 1 Hoddle St; Richmond

 Disability Employment Services

 www.acso.org.au

Carringbush Adult Education  9421 2392  415 Church St, Richmond  www.carringbush.org.au

Belgium Ave Neighbourhood House  9428 1676

Services for Richmond Estate Residents  English as a Second Language classes at various locations including BANH, Richmond Library, Trinity Primary School  Computer literacy classes

Services for Richmond Estate Residents  Weekly programs and classes at neighbourhood house

 9 Belgium Ave, Richmond  www.banh.org Sue Kent: [email protected]

Richmond Housing Estate | Service Directory | March 2013

5

Centre for Work & Learning  9288 9900  95 Brunswick St, Fitzroy  www.bsl.org.au/Services/Work-andLearning/Centre-for-Work-and-Learning.aspx

JSS Community College  9428 1676  1 Langridge St, Collingwood

Services for Richmond Estate Residents  Support for disadvantaged job seekers in the City of Yarra to find innovative solutions to overcome barriers to employment

Services for Richmond Estate Residents  Alternative education courses for young people and adults

 www.jesuitcommunitycollege.org.au

Richmond Housing Estate | Service Directory | March 2013

6

Health Services North Richmond Community Health

Services for Richmond Estate Residents  Nursing and allied health

 9418 9800

 Oral health

 23 Lennox St, Richmond

 Drug safety program

 www.nrch.com.au

 Medical services (GPs)

Maternal & Child Health Centre  9421 6548  23 Lennox St, Richmond North Richmond Community Health Centre  www.nrch.com.au

NURSE-ON-CALL  1300 60 60 24  www.health.vic.gov.au/nurseoncall

Melbourne Sexual Health Centre  9341 6200

 Counselling, casework and community programs

Services for Richmond Estate Residents  Free service for monitoring the health and development of children from birth up until school age  Ongoing support and advice to parents

Services for Richmond Estate Residents  Immediate, expert health advice from a registered nurse

Services for Richmond Estate Residents  Testing and treatment of sexually transmitted infections

 580 Swanston St, Carlton  www.mshc.org.au

Epworth Hospital  9426 6666

Services for Richmond Estate Residents  24 hour emergency department

 89 Bridge Rd, Richmond  www.epworth.org.au

St Vincent’s Hospital  9288 2211

Services for Richmond Estate Residents  24 hour emergency department

 41 Victoria Pde, Fitzroy  www.svhm.org.au

Richmond Housing Estate | Service Directory | March 2013

7

Mental Health Services North Richmond Community Health  9418 9800

Services for Richmond Estate Residents  Counselling, casework and community programs

 23 Lennox St, Richmond  www.nrch.com.au

Mental Illness Fellowship  8416 6400  10 Bromham Pl, Richmond  www.mifellowship.org

headspace Collingwood  9417 0150  Lv 1 Victoria Park (Social Club Bldg) Cnr Lulie & Abbot St, Abbotsford  www.headspace.org.au/collingwood

St Vincent’s Mental Health (Claredon Clinic)  9417 5696  Psychiatric triage: 1300 558 862

Services for Richmond Estate Residents  Support for people with mental illness, and their families, in areas of work and study, home and community, and relationships

Services for Richmond Estate Residents  Support, information and assistance for young people who are experiencing emotional or mental health issues and/or substance use issues

Services for Richmond Estate Residents  Psychiatric advice, screening and assessment and intensive community-based treatment (24/7)

 52 Albert St, East Melbourne  www.svhm.org.au

Lifeline  13 11 14

Child & Adolescent Mental Health Services (CAMHS) North Eastern Metropolitan

Services for Richmond Estate Residents  Crisis support and suicide prevention services (24/7)

Services for Richmond Estate Residents  Acute mental health service for children and young people

 9496 3620  145-163 Studley Rd, Heidelberg  www.health.vic.gov.au/mentalhealth/services/ child

Richmond Housing Estate | Service Directory | March 2013

8

Alcohol & Other Drugs Services North Richmond Community Health

Services for Richmond Estate Residents  Drug safety program

 9418 9800

 AOD counselling

 23 Lennox St, Richmond

 Needle and syringe program

 www.nrch.com.au

 Outreach

DirectLine

Services for Richmond Estate Residents

 1800 888 236

 Free counselling, information and referral

 www.health.vic.gov.au/aod/directline

 Crisis intervention  Harm reduction advice

Turning Point

Services for Richmond Estate Residents

 8413 8444

 Counselling and casework

 54 Gertrude St, Fitzroy

 Post-withdrawl group

 www.turningpoint.org.au

 Methamphetamine intervention

Youth Substance Abuse Service  1800 014 446  www.ysas.org.au

Alcoholics Anonymous

Services for Richmond Estate Residents  Youth specific outreach, treatment, withdrawal, rehabilitation and support programs for problems related to alcohol and other drugs

Services for Richmond Estate Residents

 9429 1833

 Support and group meetings

 www.aavictoria.org.au

 24 hour phone support

Yarra Syringe Disposal Hotline

Services for Richmond Estate Residents

 9417 5125

 Removal of discarded syringes

 www.yarracity.vic.gov.au

 Provision and maintenance of syringe disposal bins

Richmond Housing Estate | Service Directory | March 2013

9

Gambling Support Services Gambler’s Help  1800 858 858  www.problemgambling.vic.gov.au

Gambling Help Online  1800 858 858  www.gamblinghelponline.org.au

Neighbourhood Justice Centre  9948 8777

Services for Richmond Estate Residents  Confidential, professional, 24-hour, free counselling, information and support for gamblers and their families and friends

Services for Richmond Estate Residents  Confidential, professional, 24-hour, free counselling, information and support for gamblers and their families and friends

Services for Richmond Estate Residents  Problem gambling education group

 241 Wellington St, Collingwood  www.neighbourhoodjustice.vic.gov.au

Richmond Housing Estate | Service Directory | March 2013

10

Legal & Financial Support Neighbourhood Justice Centre

Services for Richmond Estate Residents

 9948 8777

 Mediation

 241 Wellington St, Collingwood

 Legal assistance

 www.neighbourhoodjustice.vic.gov.au

 Support for victims of crime  Community corrections services  Financial counselling  Dispute Settlement Centre

Fitzroy Legal Service  9419 3744  124 Johnston St, Fitzroy  www.fitzroy-legal.org.au

Services for Richmond Estate Residents  Free legal advice from North Richmond Community Health, Tuesday evenings, by appointment only  Free legal advice at Fitzroy office, Monday to Friday, 6.30pm-8.00pm, no appointments required  Family law clinic

Victoria Legal Aid

Services for Richmond Estate Residents

 9269 0120

 Legal advice and support

 350 Queen St, Melbourne

 Legal help: Free Information and advice about the law and how Victoria Legal Aid can help

 www.legalaid.vic.gov.au

Good Shepherd

Services for Richmond Estate Residents

 9419 5477

 No interest loan scheme (NILS)

 261 Victoria St, Abbotsford

 Low interest loan scheme (Step Up)

 www.goodshepvic.org.au

 Buying service to assist people on low income to purchase essential household items  Savings program

City of Yarra  9205 5555  Collingwood Town Hall 140 Hoddle St, Abbotsford

Services for Richmond Estate Residents  Financial counselling and support for people experiencing financial or credit related problems

 www.yarracity.vic.gov.au

Richmond Housing Estate | Service Directory | March 2013

11

Material & Practical Assistance Salvation Army Richmond  9429 1576

Services for Richmond Estate Residents

 22 Lennox St, Richmond

 Community support on Mon/Wed/Fri (10am-2pm)

 www.salvationarmy.org.au/richmond

 Material and food aid

Kate Baudinette: [email protected]

Operation Stitches  9429 1600

Services for Richmond Estate Residents  Foodbank

 1 Vere St, Richmond  www.stitches.org.au Patrick Templeton: CEO [email protected]

Community Assist ABN 27 036 472 702

 9429 5610

Services for Richmond Estate Residents  Practical support and assistance

 Richmond Community Info Centre 110 Elizabeth St, Richmond  www.bridgechurch.org.au Anna Caddy: Community Assist Coordinator [email protected] Kieran McCallion: Coordinator [email protected]

GreenPC  9418 7400  33 Elizabeth St, Richmond

Services for Richmond Estate Residents  Provision of remanufactured computers to community members

 www.greenpc.net.au

Good Shepherd

Services for Richmond Estate Residents

 9419 5477

 No interest loan scheme (NILS)

 261 Victoria St, Abbotsford

 Low interest loan scheme (Step Up)

 www.goodshepvic.org.au

 Buying service to assist people on low income to purchase essential household items

Richmond Housing Estate | Service Directory | March 2013

12

Interpreting & Translation Services Translating & Interpreting  13 14 50

Services for Richmond Estate Residents  Over the phone interpreters  On site interpreters

VITS Language Link

Services for Richmond Estate Residents

 9280 1941

 Document translation

 www.vits.com.au

 Interpreters  Account based service

Language Factory

Services for Richmond Estate Residents

 9418 6416

 Document translation

 33 Elizabeth St, Richmond

 Interpreters

 www.languagefactory.org.au

 Social enterprise: employs local residents

Lisa Fletcher: Coordinator [email protected]

Richmond Housing Estate | Service Directory | March 2013

 Account based service

13

Neighbourhood Houses & Community Assoc Belgium Ave Neighbourhood House  9428 1676  9 Belgium Ave, Richmond

Services for Richmond Estate Residents  The Factory  Weekly programs and classes at neighbourhood house

 www.banh.org Sue Kent: [email protected] Richie De Kleyn: [email protected]

Finbar Neighbourhood House  9428 7668  143 Kent St, Richmond

Services for Richmond Estate Residents  Weekly programs and classes at neighbourhood house

 www.finbar.websyte.com.au

East Timor Chinese Middle & Aged Assoc of Vic

Services for Richmond Estate Residents  Community groups and activities

 9428 9086  1/110 Elizabeth St, Richmond

Richmond Chinese Elderly Welfare Association

Services for Richmond Estate Residents  Community groups and activities

 9429 1289  2/110 Elizabeth St, Richmond

Indochinese Elderly Refugees Association

Services for Richmond Estate Residents  Community groups and activities

 9429 1307  Suite B 108 Elizabeth St, Richmond  www.icera.org.au

Elderly Chinese Friendship Association

Services for Richmond Estate Residents  Support for elderly Chinese community

 9429 7637  3/106 Elizabeth St, Richmond

Richmond Housing Estate | Service Directory | March 2013

14

Timor Ethnic Chinese Community in Victoria

Services for Richmond Estate Residents  Community groups and activities

 9429 5003  Suite A 108 Elizabeth St, Richmond

Cultivating Community  9429 3084  108 Elizabeth St, Richmond

Services for Richmond Estate Residents  Management of community gardens on Richmond Estate (Lennox St and Belgium Ave)

 www.cultivatingcommunity.org.au

Richmond Housing Estate | Service Directory | March 2013

15

Migrant & Refugee Support Ecumenical Migration Centre

Services for Richmond Estate Residents

 8412 8700

 Family support programs

 123 Brunswick St, Fitzroy

 ReSource Program: peer education, volunteering and employment pathways

 www.bsl.org.au/emc

 Refugee Action program  Stepping Stones: supporting women to develop skills and increase participation in business and the community  Community Access and Support Centre

New Hope Foundation  9948 8653  241 Wellington St, Collingwood  www.newhope.asn.au Elissa Sacks: Multicultural Youth Worker [email protected]

Services for Richmond Estate Residents  Case work and settlement services for newly arrived immigrants  Community development with migrants and refugees  Planned activity groups with migrants and refugees

Catherine Butler: Settlement Support Worker [email protected]

Australian Vietnamese Women’s Association

Services for Richmond Estate Residents  Planned activity groups

 9428 9078

 Seniors groups

 30-32 Lennox St, Richmond

 Playgroups

 www.avwa.org.au

 Tutoring program

African Communities Foundation Australia  9948 8777  Neighbourhood Justice Centre 241 Wellington St,collingwood 3066  www.africanfoundation.org.au

Richmond Housing Estate | Service Directory | March 2013

 Migrant support

Services for Richmond Estate Residents  Case work and settlement services for newly arrived African immigrants  African Women's Groups  African Kids Reading Club  African radio program

16

Children’s, Youth & Families Services Belgium Ave Neighbourhood House  9428 1676

Services for Richmond Estate Residents  The Factory – Arts & Youth space  Weekly youth activities (see youth program)

 9 Belgium Ave, Richmond  www.banh.org Richie De Kleyn: Youth Worker [email protected]

North Richmond Community Health

Services for Richmond Estate Residents  Casework support

 9418 9800

 Weekly youth activities (see youth program)

 23 Lennox St, Richmond

 Homework groups

 www.nrch.com.au Carol Fatouros: Youth Worker [email protected]

City of Yarra – Youth Services

Services for Richmond Estate Residents

 9426 1455

 Weekly youth activities (see youth program)

 Yarra Community Youth Centre 156 Napier Street, Fitzroy

 Yarra Community Youth Centre  School Holidays programs

 www.yarracity.vic.gov.au Emily Melon: Program Leader [email protected]

Bridge Church ABN 27 036 472 702

 8420 0900

Services for Richmond Estate Residents

 10 Griffiths St, Richmond

 Weekly youth activities (see youth program) on estate

 www.bridgechurch.org.au

 Sunday Community Lunch and Church Service

Ezra Boots: Children’s Worker [email protected] Peter Hordern: Youth Worker [email protected]

 CIC drop-in and practical support  Computer and English classes  Connect Groups

Sally Houlihan: Community Development [email protected]

Richmond Housing Estate | Service Directory | March 2013

17

Operation Stitches

Services for Richmond Estate Residents

 9429 1600

 Weekly youth activities (see youth program)

 1 Vere St, Richmond

 Homework groups

 www.stitches.org.au

 Outdoor community events

Patrick Templeton: CEO [email protected]

Salvation Army Richmond  9429 2117  22 Lennox St, Richmond

Services for Richmond Estate Residents  Youth Group and Kids Club at Salvation Army Church

 www.salvationarmy.org.au/richmond Jess Gale: Youth & Children’s Worker [email protected]

Yarra Youth Resource Officers

Services for Richmond Estate Residents

 9934 6480

 Weekly youth activities (see youth program)

 Fitzroy Police Station 13 Condell St, Fitzroy

 Mentoring program

 www.police.vic.gov.au Tony Brewin: Youth Resource Officer [email protected] Chris McGeachan: Youth Resource Officer [email protected]

Mission Australia  9429 5174

Services for Richmond Estate Residents  Weekly youth activities (see youth program)

 Richmond Housing Office 112 Elizabeth St, Richmond  www.missionaustralia.com.au

Kildonan Family Services  9412 5700  1 Gold St, Collingwood

Services for Richmond Estate Residents  Integrated family services for children, youth and families

 www.kildonan.unitingcare.org.au

Good Shepherd

Services for Richmond Estate Residents

 9419 5477

 Housing support for young people

 261 Victoria St, Abbotsford

 Support and advocacy for young people in child protection system

 www.goodshepvic.org.au

Richmond Housing Estate | Service Directory | March 2013

 L2P: Learner driver training program

18

Helping Hoops  9415 9400

Services for Richmond Estate Residents  Weekly youth activities (see youth program)

 Suite 8, 60 Langridge St, Collingwood  www.helpinghoops.com.au Adam McKay: [email protected]

Richmond Soccer Club  www.richmondjsc.com.au

Services for Richmond Estate Residents  Weekly youth activities (see youth program)

Jon Vonk: Football Operations Manager

Richmond Housing Estate | Service Directory | March 2013

19

Family Violence Support Services Women’s Domestic Violence Crisis Service  1800 015 188 / 9928 9600

Services for Richmond Estate Residents  24 hour service for women experiencing violence and abuse from someone close

 www.wdvcs.org.au

Berry Street  1800 237 797 / 9429 9266  www.berrystreet.org.au

Intouch Multicultural Centre Against Family Violence  1800 755 988 / 8413 6800  www.intouch.asn.au

Elizabeth Hoffman House  1800 796 112 / 9482 5744  www.ehhaws.org.au

Men’s Referral Service  1800 065 973 / 9428 2899  www.mrs.org.au

Richmond Housing Estate | Service Directory | March 2013

Services for Richmond Estate Residents  Support services to women and their children who have experienced family violence

Services for Richmond Estate Residents  Support services for women and children of culturally and linguistically diverse backgrounds who are the victims of any form of family violence

Services for Richmond Estate Residents  Support, including crisis support and recovery programs, for Aboriginal women and children experiencing family violence

Services for Richmond Estate Residents  Free, anonymous and confidential telephone counselling, information and referrals for men to assist them to take action to stop their violent and controlling behaviour

20

Primary Schools Richmond West Primary School

Services for Richmond Estate Residents  Prep – Grade 6 education

 9429 2950

 Bilingual program: Mandarin and Vietnamese

 25 Lennox St, Richmond

 Out of school hours program

 www.richmondwestps.vic.edu.au

Trinity Catholic  9428 7180

Services for Richmond Estate Residents  Prep – Grade 6 education

 57-59 Davison St, North Richmond  www.tcsrichmondnth.catholic.edu.au

Abbotsford Primary School  9428 5977

Services for Richmond Estate Residents  Prep – Grade 6 education

 Lithgow St, Abbotsford  www.abbotsfordps.vic.edu.au

Yarra Primary School

Services for Richmond Estate Residents

 9428 3286

 Prep – Grade 6 education

 Davison St, Richmond

 Out of school hours program

 www.yarraps.vic.edu.au

 Vacation care program

Richmond Housing Estate | Service Directory | March 2013

21

Childcare & Kindergartens Boroondara Kindergarten

Services for Richmond Estate Residents

9428 3619

 Kindergarten

 12 Cooke Crt, Richmond

 Occasional care

Denise Rundle: Coordinator richmond.north.boroondara.kin @kindergarten.vic.gov.au

Cooke Court Childcare

Services for Richmond Estate Residents

 9428 3433

 Childcare

 22 Church St, Richmond

 Kindergarten

Acacia Children’s Centre

Services for Richmond Estate Residents

 9429 6150

 Childcare

 13 Belgium Ave, Richmond

 Kindergarten

 www.acacia.org.au

 Bilingual program (Vietnamese/English)

Richmond Kindergarten  9428 5173

Services for Richmond Estate Residents  Kindergarten

 27 Duke St, Richmond  www.yarracity.vic.gov.au

Richmond Crèche & Kindergarten  9428 2663

Services for Richmond Estate Residents  Kindergarten  Childcare

 14 Abinger St, Richmond  www.richmondcreche.com.au

Dame Nellie Melba Kindergarten  9428 2282

Services for Richmond Estate Residents  Kindergarten  Playgroup

 18 Goodwood St, Richmond  www.dnmk.com.au

Richmond Housing Estate | Service Directory | March 2013

22

Richmond Multicultural Children’s Centre  9428 6537

Services for Richmond Estate Residents  Childcare  Kindergarten

 16 Gleadell St, Richmond  www.rmcc.org.au

Family Day Care 9483 2478 / 9483 1138

Services for Richmond Estate Residents  Home-based childcare

 www.bsl.org.au/Family-Day-Care

Richmond Housing Estate | Service Directory | March 2013

23

Playgroups & Toy Libraries AWVA Vietnamese Playgroup  9428 9078  30-32 Lennox St, Richmond

Services for Richmond Estate Residents  Playgroup: Thursday 10am-12noon (at Salvation Army Church)

 www.avwa.org.au

Save the Children Playgroup

Services for Richmond Estate Residents

8417 1400

 Playgroup: Friday 10am-12noon (at NRCH)

 www.savethechildren.org.au

 Toy Library: Monday & Thursday 10am-12noon (at 156 Napier St, Fitzroy)

BANH Playgroup  9428 1676

Services for Richmond Estate Residents  Playgroup: Wednesday 10am-1pm

 9 Belgium Ave, Richmond  www.banh.org

Dame Nellie Melba Kindergarten

Services for Richmond Estate Residents  Playgroup: Friday 9-11.30am

 9428 2282  18 Goodwood St, Richmond  www.dnmk.com.au

Finbar Neighbourhood House

Services for Richmond Estate Residents

 9428 7668

Playgroup:

 143 Kent St, Richmond

 Tuesday 10am-12noon

 www.finbar.websyte.com.au

 Wednesday 10am-12noon  Thursday 10am-12noon

Richmond Toy Library

Services for Richmond Estate Residents

 0412 287 914

Toy Library:

 Richmond Library - 415 Church St, Richmond

 Tuesday 7-9pm

 www.rtl.org.au

 Library: Wednesday 10-11.30am  Saturday 10am-12noon

Richmond Housing Estate | Service Directory | March 2013

24

Older Persons Support City of Yarra – Aged & Disability Services

Services for Richmond Estate Residents  Home care

 9205 5285

 Personal care

 www.yarracity.vic.gov.au

 Respite care  Home maintenance  Community transport  Social support  Food services  Day care programs

LINK Community Transport  9353 8600  www.linkcommunitytransport.org.au

Home At Last  1300 765 178 / 9654 7389  Ross House, 247 Flinders Ln, Melbourne  www.oldertenants.org.au

North Richmond Community Health

Services for Richmond Estate Residents  Transport assistance for older people and people with a disability

Services for Richmond Estate Residents  Free and confidential advice, support and advocacy to older people to help find housing solutions

Services for Richmond Estate Residents  Nursing and allied health

 9418 9800

 Oral health

 23 Lennox St, Richmond

 Drug safety program

 www.nrch.com.au

 Medical services (GPs)

Australian Vietnamese Women’s Association  9428 9078

 Counselling, casework and community programs

Services for Richmond Estate Residents  Community aged-care packages  Planned activites groups and seniors groups

 30-32 Lennox St, Richmond  www.avwa.org.au

Richmond Housing Estate | Service Directory | March 2013

25

R i c h m o n d E state S i te M a n u a l Essential operational information for workers on the Richmond Estate.

Contents After-hours services................................................................................................................. 3 Barbeques .................................................................................................................................... 3 Basketball courts ....................................................................................................................... 3 Building access ........................................................................................................................... 4 Car-parking .................................................................................................................................. 4 Cleaning......................................................................................................................................... 4 Community halls and keys .................................................................................................... 5 Concierge services .................................................................................................................... 5 Community Information Centre.......................................................................................... 6 Criminal activity, violent or anti-social behaviour ...................................................... 6 Door-to-door marketing......................................................................................................... 7 Emergencies and health-related incidents ..................................................................... 7 Graffiti ............................................................................................................................................ 7 Housing ......................................................................................................................................... 8 Heat waves and cooler places .............................................................................................. 8 Insurance for programs .......................................................................................................... 8 Maintenance ................................................................................................................................ 9 Media, cameras and footage ................................................................................................. 9 Promotion, posters and mail-drops .................................................................................. 9 Rubbish, recycling and hard rubbish collection ......................................................... 10 Security services...................................................................................................................... 10 Syringe disposal and collection ......................................................................................... 11 Tenancy relocations/moving ............................................................................................. 11 Toilets .......................................................................................................................................... 11

Richmond Housing Estate | Site Manual | March 2013

2

After-hours services The Richmond Housing Office is open 8.45am-5.00pm, Monday to Friday. It is located on the ground floor of Building 112 (Refer to Housing p.8). After hours, Richmond Estate is managed by contracted services, as well as by stand-by officers who work for the Richmond Housing Office.

Emergency maintenance issues: Contact the Housing Call Centre. After-hours security issues: Contact Wilson Security.

 Housing Call Centre: 13 11 72  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond  Wilson Security: 9428 9725

Barbeques There are two community barbeques located on the grounds of Richmond Estate. Free use of these facilities is open to all residents and community organisations.

To book and use a barbeque: 1. Contact the Richmond Housing Office. 2. Book a barbeque for a specific date and time (you may need to book early). 3. The Richmond Housing Office will then notify security personnel, who will unlock the barbeque at the specified time. 4. The barbeque is then available for use. You will need to provide all cooking equipment. 5. Upon completion of a booking, it is the user’s responsibility to ensure the barbeques are left clean, locked and undamaged. If this is not the case, access may be restricted in the future.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Basketball courts There are two basketball courts on Richmond Estate. To check availability of courts for events and programs: Contact the Richmond Housing Office.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Richmond Housing Estate | Site Manual | March 2013

3

Building access Access to the high-rise and walk-ups residential buildings on Richmond Estate is restricted. Residents of the high-rise buildings are eligible to obtain a swipe card from the Richmond Housing Office which will provide entry to the building in which they live. All visitors to the high-rise buildings (including those accompanying residents) must sign in at the foyer booth, providing their name, organisation (if applicable), date/time of visit and flat number of resident being visited. Visitors who are not visiting a specific resident or residents will not be permitted into the building (excluding contractors working on common areas).

Car-parking Richmond Estate has two multi-level car parks as well as restricted parking at the base of each highrise building. Residents, contractors and community organisations can apply for access to these carparks by providing proof of ownership and registration, valid driver’s license, and any supporting documentation to the Richmond Housing Office. Please enquire before making any applications. The City of Yarra is responsible for issuing car parking fines for these car parking areas. Inspectors from the City of Yarra will issue fines if cars are parked in a permit area without displaying a valid permit.

Car-parking enquiries: Contact Richmond Housing Office.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Cleaning Cleaning services on Richmond Estate are provided by contractors hired by the Department of Human Services. The current cleaning contractor is GJK Facility Services. These services include cleaning tasks to be undertaken on a daily, weekly, fortnightly or periodical basis. Areas covered include the ground floor foyers, lifts, all corridors, stairwells, laundries and drying rooms, community halls, rubbish chute areas, playgrounds, car-parks and estate grounds. While most areas are monitored and cleaned on a daily basis, if you do see any area which needs urgent cleaning please inform the concierge in the foyer of the relevant building or the Richmond Housing Office.

Urgent cleaning requests: Contact the foyer concierge or Richmond Housing Office.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Richmond Housing Estate | Site Manual | March 2013

4

Community halls and keys There are two community halls available for hire on the estate, in Buildings 106 and 110. The Brotherhood of St Laurence manages bookings for the community halls. The halls are available for community groups free of charge, however, a $250 bond is required for private parties. Keys to the hall can be collected from the concierge in the foyers of Buildings 106 or 110, between 9.00am-3.30pm, Monday to Friday. Keys are to be returned to the foyer as soon as the booking is complete. Security personal (staffing the foyers after-hours) are not authorised to issue keys, however will accept keys that are being returned. Users are responsible for maintaining the cleanliness of the halls and reporting any damage to the Community Safety and Information Service.

Hall enquiries and bookings: Contact the Community Safety and Information Service.

 Community Safety and Information Service

Administration Officer: 9288 9914

Contact these community organisations for use of halls and community spaces: Belgium Avenue Neighbourhood House 9 Belgium Ave, Richmond Ph: 9428 1676

Operation Stitches 1 Vere St, Richmond Ph: 9429 1600

North Richmond Community Health 23 Lennox St, North Richmond Ph: 9418 9800

Infoxchange 33 Elizabeth St, Richmond Ph: 1300 306 645

Berry Street 1 Salisbury St, Richmond Ph: 9429 9266

Concierge services The Community Safety and Information Service (CSIS) is a concierge service provided in the five highrise buildings. Community Safety and Information Officers (CSIOs) are located in each foyer between 8.00am-3.45pm. As well as monitoring building access, CSIOs provide information and referral service for residents. The Brotherhood of St Laurence manages the CSIS on Richmond Estate. Outside of these times, Wilson Security monitors access to the building.

 CSIS Team Leader – Richmond: 9427 0488  Wilson Security: 9428 9725

Richmond Housing Estate | Site Manual | March 2013

5

Community Information Centre The Community Information Centre (CIC) is located on the ground floor of Building 110. It has a meeting room, an office space, kitchen facilities and computer room with 10 workstations. The CIC offers local agencies a space to deliver regular outreach services as well as general advocacy and support. A current program of activities and bookings is available through the CIC or Belgium Avenue Neighbourhood House. The CIC is managed by volunteers from Community Assist (Bridge Church).

For enquiries and to make a booking: Contact the Community Assist team.

 Community Assist – Richmond CIC

110 Elizabeth St, Richmond 9429 5610 [email protected] / [email protected]

Criminal activity, violent or anti-social behaviour The immediate response to any criminal activity, violent or anti-social behaviour on Richmond Estate should be safeguarding the security of yourself or others in the vicinity. Following this, you should take these steps: 

In an emergency situation, call the Police on 000 immediately.



To report a criminal offence, contact Crime Stoppers or the Richmond Police Station.



For a security issue regarding a common area of Richmond Estate, notify Wilson Security.



Notify the Richmond Housing Office.

It is important to note that although security personnel can provide assistance in situations of antisocial behavior they are not authorised to deal with criminal activity or violence. Police should be called for any dangerous situations.

 Crime Stoppers: 1800 333 000  Emergency (Police, Fire, Ambulance): 000  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond  Richmond Police Station: 8420 3600  Wilson Security: 9428 9725

Richmond Housing Estate | Site Manual | March 2013

6

Door-to-door marketing Access to Richmond Estate for the purpose of door-to-door marketing or sales is restricted. Permission can be obtained from the Manager of the Richmond Housing Office, however, this will only be granted is special circumstances.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Emergencies and health-related incidents Emergency situation: If you are involved in or witness an emergency situation, call 000 immediately. Drug overdose: If you suspect a person is experiencing a drug overdose, call Ambulance on 000. Following this, the Mobile Drug Overdose Response Service (North Richmond Community Health) can provide extra support, education, case management and referrals. Threat to personal safety: If your personal safety is threatened, call Police on 000. Illegal activity: If you witness a drug deal or other illegal activity, call Police on 000. Public injecting: If you witness public injecting of drugs or related activity, you can report it to Innerspace at North Yarra Community Health. Richmond Estate reporting: Please report any serious incidents to the Richmond Housing Office and Wilson Security. Internal reporting: In the event of any incident occurring on Richmond Estate please speak to the Manager of the community organisation that you are employed by and ensure all internal incident reporting procedures are followed in accordance with the relevant legislation and regulations.

 Emergency (Police, Fire, Ambulance): 000  Innerspace (North Yarra Community Health): 9468 2800  North Richmond Community Health Centre: 9418 9800

23 Lennox St, Richmond  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond  Wilson Security: 9428 9725

Graffiti To report graffiti on Richmond Estate: Contact the Housing Call Centre or the Richmond Housing Office.

 Housing Call Centre: 13 11 72  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Richmond Housing Estate | Site Manual | March 2013

7

Housing The Richmond Housing Office, located at the ground floor of Building 112, is open 8.45am-5.00pm, Monday to Friday, and provides the following services: 

Information on eligibility and application forms to apply for public housing.



Information regarding other housing options, including transitional and emergency housing, or to transfer to another public housing property.



Tenancy management and assistance, including referrals to other support agencies.



Maintenance of public housing properties including a dedicated phone with available translators for making maintenance requests.



Management of the common areas and services provided on Richmond estate.

The Housing Call Centre is a 24-hour phone service for residents and community organisations to report maintenance and cleaning issues.

 Housing Call Centre: 13 11 72  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Heat waves and cooler places The Department of Health issues warnings for Heat Health Days for days of extreme heat (usually when the temperature is forecast to be over 37.5°C). On these days, the community halls at Buildings 106 and 110, which are both air-conditioned, are designated as ‘Cooler Places’ for residents and are open 10.00am-7.00pm for all residents to use. Bookings for community groups for both halls on any of these Heat Health Days are cancelled. The Brotherhood of St Laurence, which manages bookings, informs community groups as soon as possible once the warning has been issued.

 Community Safety and Information Service

Administration Officer: 9288 9914

Insurance for programs It is the responsibility of the community organisation to ensure they have appropriate and current insurance for the services they are providing at Richmond Estate. Community organisations also need to be aware of any relevant legislation and regulations that may apply and adhere to any legal obligations.

Richmond Housing Estate | Site Manual | March 2013

8

Maintenance Maintenance is managed by the Richmond Housing Office, the Housing Call Centre and contractors. General maintenance requests: Contact the Housing Call Centre. Community halls maintenance requests: Contact the Richmond Housing Office. Enquiries or complaints: Contact the Housing Call Centre and then the Richmond Housing Office if the issue is not resolved.

 Housing Call Centre: 13 11 72  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Media, cameras and footage Filming or photography on the Richmond Estate for promotional, publishing or commercial use must be approved by the Manager of the Richmond Housing Office. Applicants can contact the Richmond Housing Office to discuss any filming or photography projects. Media activity on Richmond Estate must be approved by the Manager of the Richmond Housing Office. Media enquiries should be referred to the Richmond Housing Office as soon as possible.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Promotion, posters and mail-drops Material for community services, programs and events can be promoted to residents via notice boards, foyer DVD screens and by direct mail-drop into letter boxes. To put posters in noticeboards or play DVD on foyer screens: Provide printed posters /DVD to the Community Safety and Information Service. Approval may need to be sought from the Richmond Housing Office. For mail-drops: Material needs to first be approved by the Richmond Housing Office. Community organisations need to supply sufficient printed materials for the number of households they wish to target. There are approximately 1,400 households on Richmond Estate. Please allow a minimum of one week for the mail-drop to be completed.

 CSIS Team Leader – Richmond: 9427 0488  Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Richmond Housing Estate | Site Manual | March 2013

9

Rubbish, recycling and hard rubbish collection Rubbish removal on Richmond Estate is managed by GJK Facility Services and the City of Yarra. Tenants place their rubbish inside rubbish chutes located on each floor, which is collected at the bottom of each high-rise building. Cleaners are responsible for the daily collection of rubbish and the removal of hard rubbish on Richmond Estate. Dumping of hard rubbish, including furniture, white goods, discarded electronic equipment, mattresses, sofas, beds or bikes is not permitted on Richmond Estate. Tenants should place hard rubbish near the rubbish loading area at the bottom of each building to be cleared on a daily basis. Recycling services for Richmond Estate is provided by the City of Yarra. Recycling bins are provided in the foyer at the entrance to each of the high-rise buildings. Residents are encouraged to use these bins for all their recyclable waste. Next to each bin there are instructions on which items are and are not recyclable within the City of Yarra. For removal of hard rubbish: Contact the concierge in the foyer or the Richmond Housing Office.

 Richmond Housing Office: 9429 5174

112 Elizabeth St, Richmond

Security services Security services, provided by Wilson Security, play an important role on Richmond Estate. Their role is to:    

Protect the wellbeing of those who live, visit and work on Richmond Estate. Protect the property of the Director of Housing as well as the property of residents and visitors to the estate. Contribute to the overall peaceful environment of the estate by effectively communicating with residents, community groups and the Department of Human Services staff, by employing dispute resolution skills and diplomacy to maintain peace and quiet of the estate. Maintain a security presence consistent with Richmond Estate requirements.

It is important to note that although security personnel can provide assistance in situations of antisocial behavior they are not authorised to deal with criminal activity or violence and the police should be called for any dangerous situations.

 Emergency (Police, Fire, Ambulance): 000  Wilson Security: 9428 9725

Richmond Housing Estate | Site Manual | March 2013

10

Syringe disposal and collection Secure syringe disposal bins are located at a variety of locations around Richmond Estate.

For syringe disposal on Richmond Estate grounds: 

If you are outside, using a community hall, in a car-park, or in any of the non-high-rise buildings on Richmond Estate, contact Wilson Security, or notify the nearest cleaner. They have the appropriate equipment to collect and dispose of any discarded syringes.



If you are inside the high-rise buildings, please contact the concierge in the foyer.

A Needle Syringe Program also operates at North Richmond Community Health Centre, providing clean syringes directly to the public.

For syringe disposal on non-estate grounds: 

If you find a discarded syringe on private property, business premises, local street or other public place call the Yarra Syringe Disposal Hotline.  North Richmond Community Health Centre: 9418 9800

23 Lennox St, Richmond  Wilson Security: 9428 9725  Yarra Syringe Disposal Hotline: 9417 5125

Tenancy relocations/moving Refer to Housing p.8.

Toilets Richmond Estate does not have public toilets, however there are a number of toilets that require key access. Toilets are available in the community halls and Community Information Centre for the user groups who have booked those facilities. Toilets are also available in the foyers of each high-rise buildings, however, access is restricted to emergencies. Access is controlled by the concierge in the foyer.

Richmond Housing Estate | Site Manual | March 2013

11

Richmond Housing Estate | Service Directory | Site Manual ©Richmond Housing Office, 2013 First edition: Published March 2013 Richmond Housing Office 112 Elizabeth St Richmond VIC 3121 03 9429 5174