Federal Student Aid Service Centers, Training and Technical Assistance Contacts Service Centers for Schools REACH FSA FSA has developed REACH FSA at 855-FSA-4FAA (855-372-4322) to allow the financial aid community to connect with various contact centers through a single phone number. When you call REACH FSA, you can immediately say the name of the contact center you wish to be connected to or listen to a brief description of each center to help you choose the one that is most appropriate to your inquiry. You can connect to the following: • • • • • • • • •
COD School Relations Center CPS/SAIG Technical Center eZ-Audit Help Desk FSA Research and Customer Care Center (RCCC) Foreign Schools Participation Division G5 Hotline NSLDS Customer Support Center Nelnet Total and Permanent Disability Servicer School Eligibility Service Group
FSA Research and Customer Care Center (RCCC) The RCCC is staffed by a group of specially trained ED employees who assist schools with questions about the Title IV federal student aid programs, policies, and regulations. The RCCC also provides assistance with contacting other Federal Student Aid staff. The RCCC is an advocate for schools participating in the federal student aid programs and welcomes all comments or questions. Phone: 800-433-7327 E-mail:
[email protected] Office Hours: 9 a.m. - 5 p.m. (ET), Monday - Friday NOTE: Inquiries from students or parents should be directed to the Federal Student Aid Information Center at 800-4-FED-AID (800-433-3243).
4/12/2018
1
Training Officers Training Officers provide local, regional and national training on a wide variety of Title IV topics. Training venues include financial aid associations, state and regional organizations, Department of Education national conferences, Department of Education online training, and Fundamentals workshops for new schools and financial aid staff. In addition, Training Officers provide direct assistance to schools by answering follow up questions from training sessions. Training Officers reside in a region made up of specific states. 1 Due to state and school system differences, concentration of certain types of institutions and workload issues, we ask that schools to contact staff located in their respective region for assistance.
Region I (Boston): MA, ME, NH, VT, RI, CT Pam Gilligan Anita Olivencia
617-289-0022 617-289-0130
[email protected] [email protected]
Region II (New York): NY, NJ, Puerto Rico, Virgin Islands Nautochia Webb
646-428-3758
[email protected]
Region III (Philadelphia): DC, DE, MD, PA, VA, WV Amber Johnson (DC) 202-377-3369 Craig Rorie 215-656-5916
[email protected] [email protected]
Region IV (Atlanta): NC, SC, GA, FL, AL, MS, KY, TN David Bartnicki
404-974-9312
[email protected]
Region V (Chicago) MN, WI, IL, IN, OH, MI Zack Goodwin
312-730-1689
[email protected]
Regions and states may differ between Training Officers and Institutional Improvement Specialists
1
4/12/2018
2
Training Officers (cont.) Region VI (Dallas): NM, TX, OK, AR, LA Kevin Campbell Rick Renshaw Trevor Summers
214-661-9488 214-661-9506 214-661-9468
[email protected] [email protected] [email protected]
Region VII (Kansas City): NE, KS, IA, MO David Bartlett
816-268-0434
[email protected]
Region VIII (Denver): CO, UT, WY, SD, ND, MT Joseph Massman
303-844-0432
[email protected]
Region IX (San Francisco): CA, NV, AZ, HI, Pacific Islands Virginia Hagins Bruce Honer Robert Vallas
415-269-3515 415-486-5521 415-486-5617
[email protected] [email protected] [email protected]
Region X (Seattle): AK, WA, OR, ID Kimberly Wells
206-615-2174
[email protected]
Training Officer Supervisor: Mark Gerhard
4/12/2018
415-486-5620
[email protected]
3
Institutional Improvement Specialists Institutional Improvement Specialists (IIS) are part of the School Participation Division (SPD). The SPDs work with institutional eligibility, resolve institutional independent audits, review school financial statements, conduct Title IV program reviews and provide technical assistance. IISs work within regions and are primarily responsible for working with all new schools participating in federal Title IV aid that reside in specific states. They conduct technical assistance visits (on-site and off-site), provide one-on-one training and help with general Title IV questions. In addition, they may work closely with schools to resolve eligibility, audit and/or financial concerns.
Regions I & II (Boston/New York): MA, ME, NH, VT, RI, CT, NY, NJ, Puerto Rico, Virgin Islands Barbara Wingel
646-428-3760
[email protected]
Region III (Philadelphia): DC, DE, MD, PA, VA, WV Joe Kern
215-656-8566
[email protected]
Region IV (Atlanta): NC, SC, GA, FL, AL, MS, Cassandra Weems Arva Thomas
404-974-9305 404-974-9412
[email protected] [email protected]
Regions V & VIII (Chicago/Denver): MN, WI, IL, IN, OH, CO, UT, WY, SD, ND, MT, MI Effie Barnett George West
312-730-1587 312-730-1538
[email protected] [email protected]
Region VI (Dallas) NM, TX, OK, AR, LA Brian Bender Michael Rhodes
4/12/2018
214-661-9483 214-661-9484
[email protected] [email protected]
4
Institutional Improvement Specialists (cont.) Region VII (Kansas City): NE, KS, IA, MO, KY, TN Jim Wyant
816-268-0431
[email protected]
Regions IX & X (San Francisco/Seattle): CA, NV, AZ, HI, Pacific Islands, AK, WA, OR, ID Renee Schultz Lisa Huynh
415-486-5367 415-486-5611
[email protected] [email protected]
Region XI (Washington DC): Foreign Schools Marcia Fediw Margery Harvey Carla Johnson
4/12/2018
202-377-3165 202-684-5649 202-377-3920
[email protected] [email protected] [email protected]
5
