FAST FACTS AND FIGURES

July 2012

Our business Etihad Airways, the national airline of the United Arab Emirates, has in just eight years established itself as the world’s leading airline. Set up by Royal (Amiri) Decree in July 2003, Etihad Airways commenced commercial operations in November 2003 and has gone on to become one of the fastest growing airlines in the history of commercial aviation. This airline has received a range of awards that reflect its position as the leading premium airline brand in the world, including ‘World’s Leading Airline’ at the World Travel Awards in 2009, 2010 and 2011. Its main business is the international air transportation of passengers. Etihad Airways also operates Etihad Holidays, Etihad Cargo and a global contact centre organisation as part of its commercial group.

Highlights Etihad Airways achieved a 31 per cent increase in its Q2 2012 revenues to US$1.25 billion (2011: US$957 million), contributing to first half 2012 revenues up 30 per cent to US$2.24 billion (US$1.73 billion). Passenger numbers leapt to 2.55 million in Q2, up 34 per cent, and to 4.89 million in the half year, thanks to increased overall capacity and improved seat factors. The record results were boosted by the airline’s growing network of codeshares and strategic partnerships which together fed 800,000 passengers into Etihad Airways’ network in the last six months, contributing US$281 million.

Key Performance Indicators to date in 2012: Jan - July 11

Jan - July 12

Variance

4.68

5.9

+27%

173,037

207,498

+20%

Seat factor

70.2%

75.6%

+5.4 points

On time performance (15 minutes)

83.6%

78.7%

-5.9%

Passenger numbers (million) Cargo carried (tonnes)

1

Our awards 2012 World Travel Awards Middle East: • Middle East’s Leading Airline • Leading Airline First Class • Leading Airline In-Flight Entertainment • Leading Cabin Staff 2012 Business Traveller Middle East Awards: • Airline with the Best Economy Class • Airline with the Best Cabin Crew 2012 Skytrax World Airline Awards • Best First Class • Best First Class Seats • Best First Class Catering

FAST FACTS AND FIGURES

July 2012

Our partners airberlin In December 2011 Etihad Airways increased its stake in airberlin – Europe’s sixth largest airline and Germany’s second biggest carrier – to 29.21 per cent, making Etihad Airways airberlin’s single largest shareholder. Under the agreement, Etihad Airways has two seats on the Board of Directors of Air Berlin PLC. The deal was Etihad Airways’ first equity investment in another airline. Under the partnership, airberlin now operates daily flights from Berlin and Düsseldorf to Abu Dhabi, and additionally operates daily services from Abu Dhabi to Phuket in Thailand. Etihad Airways codeshares on all airberlin flights to/from Abu Dhabi and beyond the four German hubs of Berlin, Düsseldorf, Frankfurt and Munich to a number of points in Europe and North America which, when combined, provide passengers with access to an additional 976 flights per week. Etihad Airways also codeshares on flyNiki flights beyond Frankfurt, Munich and Milan into Vienna. Members of both airlines’ frequent flyer programs, Etihad Guest and airberlin topbonus, can earn rewards and status miles on each other’s flights. Air Seychelles In January 2012 Etihad Airways acquired a 40 per cent stake in Air Seychelles Ltd. as part of a strategic partnership. The agreement, the first of its kind in Africa, includes a five-year management contract for Etihad Airways which will see the implementation of strategic measures to encourage Air Seychelles’ long-term commercial growth. The airlines have also signed a comprehensive codeshare agreement to include Etihad Airways-marketed flights across Air Seychelles’ network, providing Etihad Airways’ passengers access to around 100 extra flights per week. Air Seychelles cooperate on Etihad Airways flights from the Seychelles to Abu Dhabi and beyond, to Etihad Airways’ destinations across Europe, the Middle East, the GCC, Asia and Australia. Etihad Guest and Seychelles Bonus, the airlines’ frequent flyer programs, have been integrated to include mileage earning and redemption on each other’s flights. Aer Lingus Etihad Airways and Aer Lingus have signed an historic interline and codeshare agreement which follows the UAE national airline’s recent 2.987 per cent equity investment in the Irish carrier in May 2012. Within the agreement Etihad Airways places its “EY” code on Aer Lingus flights from Dublin, Manchester and London Heathrow, to destinations in Ireland, the British Isles, the Channel Islands, Portugal, the Netherlands and the US, providing passengers with access to an additional 242 flights per week. In return, Aer Lingus will place its “EI” code on Etihad Airways flights between Abu Dhabi and Dublin, and have full access to flights across the network beyond Abu Dhabi to points including Australia, Asia-Pacific, the Indian Subcontinent and the Middle East.

2

Our codeshares give us a combined network of 322 destinations, more than any other Middle East airline. Etihad currently has over 100 SPA relationships and a further 36 codeshare partnerships in place with: • Aer Lingus • airberlin • Air Astana • Air Malta • Air New Zealand • Air Seychelles • Alitalia • American Airlines • All Nippon Airways • Asiana • Bangkok Airways • bmi • Brussels Airlines • Cyprus Airways • Czech Airlines • flybe • French Railways (SNCF) • Hainan Airlines • Jet Airways • Kuwait Airways • Malaysia Airlines • Middle East Airlines • flyNiki • Olympic Airlines • Philippine Airlines • Royal Air Maroc • Safi Airways • Saudi Arabia Airlines • Siberia Airlines (S7) • Sri Lankan Airlines • TAP Portugal • Turkish Airlines • Ukraine International • Virgin Australia • Vietnam Airlines • Yemenia

FAST FACTS AND FIGURES

July 2012

Our partners

Our subsidiaries and joint ventures • Hala Travel Management is a joint venture between Etihad Airways (80 per cent) and BCD Travel (20 per cent) providing various travel management services to the Government of Abu Dhabi and its clients.

Virgin Australia Etihad Airways has acquired an equity stake in Virgin Australia Holdings of just over five per cent, and the Australian Government has confirmed its decision to allow Etihad Airways to increase its equity stake to a maximum of 10 per cent.

• Aldar Etihad Investment Properties LLC is a joint venture between Abu Dhabi’s largest real-estate developer Aldar Properties and Etihad Airways. The joint venture was created to acquire Abraj Tower (later renamed Etihad Plaza) in Abu Dhabi. Etihad Plaza provides cost effective housing, recreation facilities, utilities and services to more than 1,000 Etihad Airways staff and the surrounding community.

This equity investment in Virgin Australia’s domestic operations significantly strengthens the 10-year strategic partnership forged by the two carriers in August 2010 which made provision for code-sharing on flights, joint marketing initiatives and reciprocal earn-and-burn on their respective frequent flier programs.

• Armaguard Valuables Management LLC is a joint venture between Etihad Airways (51 per cent) and the Linfox Group (49 per cent). The company provides transportation for valuable goods around the globe from the second half of 2012. • ASC (Airline Services Centre) Private Ltd is a wholly owned subsidiary of Etihad Airways. ASC Airlines Service Centre is located in India and provides services as a captive call centre for Etihad Airways.

Together, Etihad Airways (21) and Virgin Australia (3) operate 24 flights a week between Abu Dhabi and Australia. Etihad Airways cooperates on all Virgin Australia’s domestic Australian and trans-Tasman services, giving passengers access to an additional 3,060 flights per week.

• Amadeus Gulf LLC is a subsidiary of Etihad Airways, owned jointly by Etihad Airways (51 per cent) and by the Amadeus IT Group S.A. (49 per cent). Amadeus is a leading global distribution system and technology partner for the world’s travel and tourism industries. Amadeus Gulf LLC is present in the United Arab Emirates, the Kingdom of Bahrain and the Sultanate of Oman.

Our fleet

Farnborough International Air Show

3*

17

33

Airbus A330-200

16

-

-

16

Airbus A330-300

6

-

-

6

Airbus A340-500

4

-

-

4

Airbus A340-600

7

-

-

7

Airbus A350

-

-

12

12

Airbus A380

-

-

10

10

11

4**

6

18

Boeing 777-300ER Boeing 787

-

-

41

41

Airbus A300-600F (Freighter)

1

-

-

-

A330-200F (Freighter)

2

-

2

4

MD11F (Freighter)

1

-

-

-

B777-200F (Freighter)

1

-

2

3

Boeing 747-400F (Feighter)

1

-

-

-

Total

67 **3 delivered, 1 to follow

3

102

100

92

90 81

80 70 60 50 40

64

70

57 53 42 37

30 22

20 10 6 10 0 2004

*1 delivered, 2 to follow

156

Growth of fleet

2014

15

2015

Airbus A320/A321

2013

2

2011

-

2012

-

2010

2

2008

Airbus A319

2009

Total Fleet 2020

2007

2013-2020

2006

2012

Number of aircraft

Aircraft arrivals

Current Fleet

Aircraft type

At the Farnborough International Air Show in 2008, the airline announced what was the largest aircraft order in commercial aviation history, for up to 205 aircraft – 100 firm orders, 55 options (guaranteeing the price of the aircraft and the delivery date) and 50 purchase rights (guaranteeing the price of the aircraft, but not the delivery date). The firm order book includes 10 Airbus A380s and 41 Boeing 787-9 Dreamliners and four freighters.

2005

Etihad Airways fleet is one of the youngest in the world and currently consists of 67 passenger and cargo aircraft:

FAST FACTS AND FIGURES

July 2012

Our network Etihad currently serves 86 destinations in 56 countries, including passenger routes to: Abu Dhabi, Addis Ababa, Ahmedabad, Almaty, Astana, Athens, Amman, Baghdad, Bahrain, Bangkok, Basra, Beijing, Beirut, Bengaluru (Bangalore), Brisbane, Brussels, Cairo, Calicut, Casablanca, Chennai, Chengdu, Chicago, Cochin, Colombo, Damascus, Dammam, Delhi, Dhaka, Doha, Dublin, Düsseldorf, Erbil, Frankfurt, Geneva, Ho Chi Min City (October 2013), Hyderabad, Islamabad, Istanbul, Jakarta, Jeddah, Johannesburg, Karachi, Kathmandu, Khartoum, Kuala Lumpur, Kuwait, Lagos, Lahore, Larnaca, London Heathrow, Maldives, Manchester, Manila, Melbourne, Minsk, Milan, Moscow, Mumbai, Munich, Muscat, Nagoya, Nairobi, New York, Paris, Peshawar, Riyadh, Shanghai, Singapore, Seoul, Seychelles, Sydney, Tehran, Toronto, Thiruvananthapuram, Tokyo, Tripoli, Washington (March 2013) and Sao Paolo (June 2013).

Helsinki

Oslo

Inverness

Stockholm Gothenburg

Aberdeen

Edinburgh Londonderry Belfast Isle of Mann Leeds

Copenhagen

Gdansk Hamburg Hanover Dublin Warsaw Nottingham Amsterdam Berlin Birmingham London London Stansted Düsseldorf Southampton Exeter Brussels Krakow Frankfurt Prague Jersey Stuttgart Linz Kosice Paris Munich Vienna Salzburg Budapest Basel ZurichInnsbruck Graz

Manchester

Geneva Lyon Milan

Toulouse

Madrid Alicante

Marseille

Venice Belgrade

Barcelona Palma de Mallorca Ibiza

Malaga

Europe Network

Rome

Bucharest Sofia

Tirana Thessaloniki

St. Petersburg

Istanbul

Athens

Catania Malta

Moscow

Rhodes

Dublin

Manchester

Düsseldorf London Brussels Prague Frankfurt Paris Munich

Vancouver Seattle

Samara

Astana

Kiev

Geneva Milan

Ottawa Montreal Minneapolis La Crosse Toronto MadisonMilwaukee Rochester Syracuse Sioux City DubuqueChicago BuffaloWestchester Boston Waterloo Detroit Cleveland Hartford Des Moines Moline Toledo New York Omaha Bloomington Champaign Newark Pittsburgh NY - La Guardia Salt Lake City Indianapolis Harrisburg Philadelphia Denver Louisville Columbus Baltimore Saint Louis Covington San Francisco Evansville Lexington Washington Tulsa Nashville Las Vegas Oklahoma NW Arkansas MemphisKnoxville Raleigh (Durham) Little Rock Charlotte Douglas Los Angeles Huntsville Phoenix Atlanta Dallas San Diego Tucson Wilmington El Paso Austin San Antonio Houston New Orleans Orlando Tampa Fort Myers Miami

Kazan

Minsk

Krasnodar

Almaty Porto

Barcelona

Madrid

Lisbon Faro Tangiers Fez

Beijing

Athens Nador Oujda

Casablanca

Funchal

Errachidia Marrakech Ouarzazate Agadir

Tripoli

Larnaca Alexandria Cairo

Peshawar Islamabad Lahore Delhi

Muscat

Darwin

San'a

Cotonou Accra

Addis Ababa Lagos

Newman

Townsville Proserpine Hamilton Island Mackay Rockhampton Gladstone Ayers Rock (Uluru) Hervey Bay Sunshine Coast

Adelaide

Sydney

Canberra Albury

Launceston Hobart

Australasia Network

Ahmedabad

Praslin

Tokyo

Okinawa

Dhaka

Hong Kong

Hanoi

Luang Prabang Chiang Mai Yangon

Manila

Bangkok

Trat

Phnom Penh Ho Chi Minh City Koh Samui Krabi

Phuket Langkawi Penang

Kuala Lumpur

Kota Kinabalu

Kuantan

Singapore

Seychelles

Gold Coast Ballina Coffs Harbour Port Macquarie Newcastle

Melbourne

Karachi

Johor Bahru

Nairobi

Brisbane

Perth

Chengdu

Bengaluru Chennai Kozhikode Kochi Trivandrum Colombo Malé

Ouagadougou

Cairns

Broome Port Hedland Karratha

Bamako

Shanghai

Nagoya Osaka Fukuoka Matsuyama Kumamoto Kagoshima

Kathmandu

Mumbai Hyderabad

Nouakchott

Khartoum

Sendai Niigata

Seoul

Erbil Tehran Beirut Baghdad Damascus Amman Basrah Kuwait Dammam Bahrain Doha Riyadh Abu Dhabi Jeddah

Dakar Banjul

Sapporo

Istanbul

Kuching

Jakarta Denpasar Bali

Auckland Hamilton Rotorua Wellington Christchurch Queenstown Dunedin

São Paulo

Johannesburg

Brisbane

Sydney

MAP KEY

Melbourne

July 2012

Etihad Destinations Codeshare Partner Destinations Etihad Future Destinations

4

Auckland

FAST FACTS AND FIGURES

July 2012

Our services Etihad Airways has unveiled a number of enhancements to its award-winning Diamond First, Pearl Business and Coral Economy in-flight guest experience. All three cabins will see new culinary menus introduced every two months. In addition, Business Class guests will be treated to new chef-inspired signature breads, latte glassware, and salt and pepper grinders, all served on new luxury table mats. Elsewhere, Economy Class guests can look forward to a second hot drink ‘Café’ service, and the breakfast product will also be enhanced. The enhancements are part of a commitment to raise the service benchmark. Additional details of the Business Class enhancements include: • new signature breads on board, inspired by Etihad Airways’ own in-flight chefs’ recipes, including Kraftkorn mushroom filled breads, cranberry breakfast breads and all new ‘country-style’ rustic breads; • the start of culinary service once airborne; • introduction of a defined second meal service 90 minutes before landing on longhaul and ultra-longhaul routes; • selection of international cheeses served on ceramic cheeseboards; • new meal services which allow guests to maximise their sleep, including early morning ‘ à la minute ’ and light breakfasts, and evening ‘Express Supper’ and light meals; and new comforter blankets. Alongside the changes, the Guest Services Product and Service Standards team launched a new mock-up at the Training Academy to display the latest enhancements. The mock-up allows cabin crew to experience and familiarise themselves with product changes and ensure effective implementation onboard. During the mock-up session, cabin crew are offered a guided tour through the new Business Class equipment, galley loading plans and the new standards from ground preparation to after landing.

Etihad Cargo carries record tonnage in July Etihad Cargo posted record monthly figures for July with network volumes approaching 33,000 tonnes, an increase of 18 per cent on the same month last year. The figures surpass a previous month record of 31,700 tonnes which Etihad Cargo carried in March 2012. Total revenues for the month were up four per cent on June and up eight per cent on the corresponding period the previous year. Last month Etihad Cargo reported strong H1 2012 results, with tonnage up 21 per cent to 175,000 tonnes.

5

FAST FACTS AND FIGURES

July 2012

Our sales Sales teams are based in every market in which the airline operates. Each market is managed by a General Manager who reports into one of six geographical regions, led by a regional Vice President. The regions include: • Americas; • Europe; • Africa and the Middle East; • UAE and Oman; • Asia Pacific North and Indian Sub Continent; • Asia Pacific South and Australasia. Etihad Holidays: Launched in May 2004, Etihad Holidays now offers packages to over 80 destinations in 26 countries. Through strong partnerships with tourism boards and the very best international hotel chains, Etihad Holidays offers a range of holiday packages throughout the year. Hala Abu Dhabi: Launched in March 2010, Hala Abu Dhabi is the in-house destination management company and professional conference organiser of Etihad Airways, and provides visitors to Abu Dhabi and the UAE with a wide range of unrivalled business and leisure activities. For further information, refer to www.halaabudhabi.ae

Etihad Airways currently has four global contact centres, employing over 500 people who service guest in over 32 markets in 11 languages.

Essential Abu Dhabi: launched in January 2011, the ‘essential abu dhabi’ program promotes awareness of Abu Dhabi, the capital of the UAE, as one of the world’s top business and tourist destinations. A detailed directory of the Emirate’s attractions and exclusive offers on a wide range of products and services, including hotel accommodation, dining, shopping and cultural activities in more than 35 venues in Abu Dhabi is available on the dedicated website: www.essentialabudhabi.com Global contact centres: Etihad Airways currently has four global contact centres located in Abu Dhabi, Al Ain, Mumbai and Manchester, employing over 500 people who service guests in 32 markets in 11 languages. The teams handle over 8,000 calls per day. Etihad Airways has set up an all-female call centre in Al Ain with a team of Emirati ladies – the first of its kind – which is a key example of the airline’s Emiratisation program in action. Etihad Cargo: Established in 2004, Etihad Cargo operates a fleet of six dedicated cargo aircraft that fly on scheduled services to 27 of the airline’s 86 destinations in Europe, the Middle East, Asia and Africa. Four freighters are scheduled for delivery in 2013 and 2014. Worldwide freighter charter services are also available, and further information is available at: www.etihadcargo.com Etihad.com: etihad.com is an integrated sales and marketing channel for the airline. The website is available in nine languages – English, Arabic, French, German, Italian, Chinese, Japanese, Korean and Russian – and has over 45 country-specific websites. Customers can book flights on the site, as well as car hire, hotels, chauffeur-driven limousines and insurance.

6

Four freighters are scheduled for delivery in 2013 and 2014.

July 2012

Employee growth

Our community

Number of employees 10,000

As a driver of tourism, we play a critical role in promoting the Emirate’s rich culture and heritage. Oxford Economics has calculated that when all of these factors are combined, Etihad Airways made a total economic contribution of nearly US$7 billion (9.6 per cent) to Abu Dhabi’s non-oil GDP in 2011.

7,000 6,000 5,000 4,000 3,000 2,000

AS AT 31 DECEMBER

2011

2010

2009

2008

2007

1,000 July 2012

As a natural consequence of living and working in a multinational, cosmopolitan city and by virtue of our own diverse workforce, we see it as a priority to connect people and support projects and initiatives that facilitate ongoing dialogue and engagement to promote cultural awareness and understanding.

8,000

2006

In the local community and across our network, we continue to invest in people – empowering and developing individuals to take up meaningful economic roles in their communities. This commitment is no better illustrated than at our home base in Abu Dhabi by Etihad Airways’ career development and nationalisation programs. Further afield, we support a range of educational initiatives to develop both business skills and artistic talent in all disciplines.

9,000

2005

Etihad Airways employs over 9,800 staff representing more than 126 nationalities, 8,181 of whom are based at its headquarters in Abu Dhabi. This diverse workforce is our most important asset, and their wellbeing is critical to our successful growth and sustainability. In addition to very competitive compensation packages we continue to invest heavily in making this a good place to work.

2004

FAST FACTS AND FIGURES

2011

JULY 2012

Total staff

9,038

9,823

Head office staff headquarters

7,672

8,248

Outstation staff

1,366

1,575

Cabin Crew

3,230

3,275

Pilots

1,185

1,226

819

1,047

Number of Emiratis

Omani nationals join Graduate Management Program Eleven Omani graduate managers have recently commenced training at Etihad Airways headquarters in Abu Dhabi as part of the airline’s extensive recruitment drive in Oman. The 21-month Graduate Management Development Program is designed to train and develop managers to play a key part in the growth of Etihad Airways. The program involves a six-month workplace orientation in departments, followed by eight months of workplace learning with a specified team. The final phase involves a business-based project. Successful graduates will attain an internationally recognised and accredited post graduate diploma. Etihad Airways’ recruitment drive in Oman aims to hire 400 Omani nationals by the end of 2012 in positions that span the spectrum of the airline’s operations. Prospective Omani job seekers interested in applying are encouraged to visit careers.etihadairways.com for application details.

Finance Development Program Etihad Airways has welcomed seven new participants to its Finance Development Program. The seven will spend the next year rotating through various areas of Finance to gain a broad range of knowledge and experience. At the end of the program, each will be offered an employment contract with the department that best matches their skills, experience and performance. The group (pictured above) comprises Muhannad Sulaiman Arab, Khalifa Mohammad Taher, Salem Rashid Al Mazrouei, Nawal Hasan Mohmood, Mariam Ahmad Ali, Mariam Mohamed Abdulla and Nouf Mohamed Hammadi.

7